Problem and Incident Management

Jan 16 2013

About this summit

As a key process area in ITSM, problem and incident management is an essential step towards providing an optimized IT service portfolio. By eliminating infrastructure errors, the number of IT service interruptions is reduced, resulting in measurable improvements in productivity and profitability. Join this summit to hear practical tips and case studies from industry experts on how to manage and maintain incident and problem management processes to ensure the best possible levels of service quality.

Previously on this summit

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Summit in association with:
itSMF UK
itSMF USA
LinkedIn ITIL v2/v3 Group
LinkedIn itSMF
priSM
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