Service Catalog

Nov 16 2011

About this summit

Whether your IT organization is in the beginning or final stages of ITIL implementation, it is essential to have a service catalog that communicates the value of your organization's services. While many organizations realize that a service catalog can increase customer satisfaction and reduce operational costs, in order to achieve success, they must also understand the connection between IT initiatives and business goals. Attend this summit to hear from leading experts, analysts and end-users on how to develop, manage and maintain a service catalog to best align your IT with your business needs. Receive priSM CPD credits by attending the webinars within this event.

Previously on this summit

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Summit in association with:
ITIL v2 / v3 Service Management
priSM
itSMF UK
Enterprise Management Associates
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