Service Catalog

May 17 2012

About this summit

The service catalog is a key component in IT service management. It is mentioned extensively in ITIL, and is now a requirement for ISO/IEC 20000. Carefully planned and documented ITSM processes are increasingly important in the delivery of higher customer satisfaction, including the definition of services and the creation of a service catalog to support business and culture change. In this summit, you will learn first hand from leading experts, analysts and end-users on how to develop, manage and improve a service catalog to deliver business objectives and evolve your ITSM capability.

Previously on this summit

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Summit in association with:
itSMF UK
Linkedin ITIL v2v3 Group
Pink Elephant
priSM
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