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IT Service Management

    • Transformational Service Management

    • Recorded: Apr 9 2019
    • Gain insights into how ITSM is changing and evolving. From implementing Service Management in the enterprise to utilising DevOps, learn from experts what the future of ITSM will look like - and what it can do for you.
    • 15 webinars
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    • The Future of ITSM 2019

    • Recorded: Jan 29 2019
    • Ensuring awareness of trends and changing guidelines enables ITSM professionals to build and manage an IT service that supports the business. From ITIL 4 to Artificial Intelligence, the IT Service Management industry of 2019 is set to look very different to its previous incarnations. Supporting the enterprise, harnessing the power of DevOps and optimizing ITIL depend on strategies that embrace the people, processes and technologies of 2019.
    • 15 webinars
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    • ITSM in 2019

    • Recorded: Nov 13 2018
    • In order to improve ITSM strategies and business processes, it’s crucial to build a digital structure around the lifecycle of IT services. ITSM teams will have to work very closely with IT Security and IT Operations to effectively become more efficient and to better align with overall business goals. Discover why IT departments must re-think their ITSM strategy to prepare for 2019.
    • 12 webinars
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    • ITSM Best Practices

    • Recorded: Jan 16 2018
    • IT Service Management is a strategic approach for strategizing, designing, delivering and improving the way IT services align with the overall business. A challenge most organizations face is the process of creating a strategic plan around the practices that gauges the end-to-end delivery of IT solutions. It’s important to measure the progress of your service management plan. Hear from lead experts as they discuss the right metrics to correctly assess your business impact.
    • 10 webinars
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    • ITSM for 2018

    • Recorded: Nov 14 2017
    • Few consumers or small businesses today have an IT pro on speed-dial. In 2018 we suspect that will start to change. New opportunities are arising as products become more and more interconnected, support will become it’s own product, keeping more than just big businesses connected. Listen as experts discuss industry in 2017 and how you can prepare for what’s next in 2018.
    • 13 webinars
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    • ITSM and ITIL Framework

    • Recorded: Sep 19 2017
    • The ITIL framework typically defines best practices for designing, improving and managing ITSM solutions, which are usually designed to meet ITIL recommendations. How does ITSM fit in with the ITIL framework, and how can it add value to the process? Hear from leading service management experts as they discuss real-life examples of implementing and maintaining an effective framework.
    • 14 webinars
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    • Implementing ITSM Strategies and Best Practices

    • Recorded: May 15 2017
    • In today’s IT environment, service management is applied to best practices, which extends beyond the traditional processes and implementation of aligning IT services. A challenge most organizations face is the process of creating a strategic plan around the practices that gauges the end-to-end delivery of IT solutions. It’s important to measure the progress of your service management plan. Hear from lead experts as they discuss the right metrics to correctly assess your business impact.
    • 17 webinars
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    • DevOps and ITSM

    • Recorded: Feb 14 2017
    • DevOps is no longer a trend, it’s a necessary practice for a business to move with agility and scalability in today’s market. How do you create a collaborative relationship between developers and operations while maintaining service to your customers? Hear from leading experts as they discuss how to cultivate and environment for this winning collaboration and how it can connect with other ITSM practices to benefit your business.
    • 8 webinars
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    • Continual Service Improvement

    • Recorded: Nov 8 2016
    • CSI continually improves the effectiveness and efficiency of services and processes. There are thousands of tools and methodologies to help you with the implementation of a CSI strategy, but which ones are the right ones? Our thought leaders will debate exactly this question alongside with other overarching CSI topics.
    • 4 webinars
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    • IT for the Internet of Everything

    • Recorded: Jun 17 2016
    • Technology is constantly evolving, helping IoE thrive at an unbelievable pace. Is ITSM going hand in hand with these transformations? In this summit be ready to discuss the role of ITSM in relation to IoE. Moreover, learn how to make your IT strategies relevant across multiple devices, at any given point in time and anywhere in the world.
    • 5 webinars
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