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IT Service Management

    • Running IT as a Business

    • Upcoming Jun 8 2016
    • This summit will reveal practical advice on how to manage IT effectively so that it brings additional value and success to the entire organisation. Our thought leaders will touch upon topics such as IT4IT, how to bridge the gap between CEOs and CIOs, how to set up the right goals, formulate the right budget stories, choose the most appropriate metrics and measure IT as it is.
    • 4 webinars
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    • Service Integration, Multi-Vendor Mngm & Outsourcing

    • Live May 10 2016
    • This summit will put SIAM under the spotlight. Is SIAM really delivering on its promises? What makes a SIAM strategy successful? How to select the most appropriate SIAM model? If these are the challenges that you are struggling with, then this is the summit to attend and learn from.
    • 5 webinars
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    • Tools in ITSM

    • Recorded: Apr 12 2016
    • With the recent developments in the ITSM industry, we no longer have the problem to find a solution to an existing IT challenge. The problem is actually to choose only one solution out of hundreds of them on the market. Which tool fits your purpose the most? Which one can help your organisation change, improve and strengthen? All summit webinars will address these questions; so feel free to attend any of them.
    • 7 webinars
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    • Service Desk Optimization

    • Recorded: Mar 15 2016
    • Very few organizations have their service desks optimized enough to deal with all recurring issues, low end-user satisfaction or poor backlog management. If your company is looking to optimise its desk, this is the summit to attend. What are the challenges of “traditional” service desks? Can this type of service desks satisfy your consumers’ needs? Is the future of service desk automation or personalisation? Join this summit and make informed decisions afterwards.
    • 6 webinars
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    • Implementing ITSM Strategies and Best Practices

    • Recorded: Feb 16 2016
    • Sam Levenson said “You must learn from the mistakes of others. You can’t possibly live long enough to make them all yourself” and we couldn’t agree more with this statement! In this summit be ready to learn from others’ experiences, discuss and debate various ITSM strategies and best practices.
    • 6 webinars
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    • Emerging Trends in ITSM

    • Recorded: Jan 7 2016
    • The ITSM industry has changed a lot in the past years, and there is no sign that it is going to slow down any time soon. Will you take this opportunity by the horn or will you shy away in a corner of doubt and hesitance? Join this summit and learn what you should expect from the industry in 2016 and therefore stay prepared for all the challenges and potential opportunities.
    • 7 webinars
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    • Problem and Incident Management

    • Recorded: Dec 8 2015
    • In this summit be ready to learn about best strategies and practices in managing IT problems and incidents. Step by step guides are awaiting for you on December 9-10!
    • 8 webinars
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    • The Next Decade of DDoS Defense

    • Recorded: Oct 14 2015
    • Innovation in DDoS attack targets and techniques show no sign of slowing. Attackers today are launching sophisticated multi-vector attacks, targeting key applications and infrastructure. They continue to leverage the reflection amplification capabilities of DNS, NTP and other vulnerable protocols to launch very large attacks. Given the size and complexity of the modern DDoS attack, you need to be ready with the right technology, customizable deployment options and a process to quickly detect and stop DDoS attacks – before they impact your business.Join Tom Bienkowski, Director of Product Marketing, as he hosts a DDoS protection focused summit with Arbor's experts and customers, whose insights can help your organization understand the threat and defend itself using Arbor Products, Services and other industry best practices.
    • 3 webinars
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    • Continual Service Improvement

    • Recorded: Oct 14 2015
    • There's always room for improvement, especially when it comes to services. Join the summit to find out how to do it in the most efficient way!
    • 9 webinars
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