IT Service Management

Community information
Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.
    • Problem and Incident Management

    • Upcoming Jun 18 2014
    • Problem and Incident Management largely has to do with designing a programme that suits both your business goals and the culture of your company. Incident volumes can be greatly reduced by ensuring that proper incentives are put into play to encourage successful IT Problem Management. Join this summit to learn from leaders in this field who can help you develop a more holistic vision of IT, build a Problem and Incident Management system that has more long term value and discover tried and tested means to measure your progress.
    • 7 webinars
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    • Service Desk Management

    • Upcoming May 14 2014
    • The service desk has reached a critical point in its development, with the increasing complexity of IT systems, the growing demands and expectations of users and its move into a more customer-oriented phase. Faced with the increasing trend of individuals using their own mobile devices in the workplace, implementing support and protecting corporate applications and data have become a vital issue. The service desk now has to play a key role in protecting the business while simultaneously ensuring there are no unnecessary barriers to day-to-day operations. The transition from the traditional help desk to a multi-service integrated business function poses many challenges but is crucial for ensuring IT support remains relevant. Learn how experts are transitioning the service desk and find out their vision for the modern service desk.
    • 11 webinars
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    • Service Catalog and Request Management

    • Recorded: Apr 9 2014
    • The service catalog helps customers and users to quickly identify the services they require but it is also expected to add value and help organizations identify and manage key services that support business processes. On the other hand, request management helps IT service providers professionalize their interactions with customers. In this summit, you will learn first hand from leading experts, analysts and end-users how to develop, manage and improve a service catalog and request management to deliver on your business objectives, optimize your costs and evolve your ITSM capability.
    • 20 webinars
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    • PPM: Connecting Strategy to Results

    • Recorded: Mar 20 2014
    • Join us for a full day of online sessions featuring industry leading analysts, luminaries, and thought leaders as they discuss the importance of perpetual planning and cross-organizational communication of strategic objectives and priorities in delivering business value. Learn why organizations can benefit from having dynamic business plans that drives initiatives designed to achieve optimal return on investment and attain true business agility. All sessions have been approved for Project Management Institute (PMI) PDU accreditation. Visit www.pmi.org to learn more about PMI PDU Credits.
    • 7 webinars
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    • Service Management and Automation

    • Recorded: Mar 12 2014
    • Service Management and Automation done properly is said to improve staff productivity, increase the quality of services and reduce operational costs. But which comes first, process or technology? Attend this summit to hear from industry experts globally on the benefits of implementing service management and automation in tandem and how this could improve your business and IT objectives.
    • 14 webinars
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    • IT Service Management - The Business Productivity Engine

    • Recorded: Mar 6 2014
    • Join us for a full day of online sessions featuring industry leading analysts, luminaries, and thought leaders as they discuss why today’s business and technology leaders are looking to IT to drive business productivity. Learn how best practices and modern approaches to Service Management can help your organization deliver services more efficiently and become the business productivity engine.
    • 7 webinars
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    • Network Week 2014

    • Recorded: Feb 18 2014
    • The network infrastructure is the backbone of the data center and it's importance can't be overstated. As cloud computing and virtualization transform how we imagine IT, the network is finally seeing its own technological revolution with software-defined networking, network function virtualization, 10 gbe, FCoE and more. Join us as we celebrate the network with three days of content from everything from infrastructure to security and more to learn how and why it's time to take your network to the next level.
    • 15 webinars
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    • Change, Configuration and Release Management

    • Recorded: Feb 6 2014
    • The closely related processes of configuration, change and release management have become a mature aspect of IT service management. It is crucial that practitioners have the knowledge and foresight to manage changing environments and take both strategic and tactical approaches to controlling these processes. At this summit leading industry experts, analysts, vendors and end-users from a range of real environments will share practical advice on deploying configuration, change and release management.
    • 9 webinars
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    • Emerging Trends and Technologies in ITSM

    • Recorded: Jan 15 2014
    • The ITSM industry is changing fast. Would you like to know what’s in store for the ITSM Industry in 2014 and what trends are emerging? Join this summit to hear from industry experts on the what’s new and exciting with best practices, tools and frameworks to help your organization confront the top challenges that your company will face in 2014 and beyond.
    • 16 webinars
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    • Problem and Incident Management

    • Recorded: Dec 10 2013
    • Whether you’re resolving a service interruption or discovering root causes, your efficiency and effectiveness has a profound impact on your organization and users. Problem and incident management best practices and software can make a dramatic difference in your success, and this online event will give you the knowledge you need to optimize or integrate these processes at your company. Join this summit to hear experts from around the world present free webinars giving you case studies, best practices and solutions.
    • 13 webinars
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