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IT Service Management

    • IT monitoring and metrics in ITSM

    • Recorded: Jun 17 2016
    • You can’t solve anything without data, unless you can read the future in Tarot cards or have an extremely developed intuition. If this is not the case, then you will find our August summit a must to attend. Among the topics discussed: - How to choose the right metrics to assess your ITSM efforts correctly? - How to take sound decisions based on available data? - How to forecast the outcome of any IT strategy?
    • 9 webinars
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    • Change, Configuration and Release Management

    • Live Jun 17 2016
    • An organisation is like an independent living organism: it grows, it develops, it changes. ITSM has the role to support the company through this transition and make sure that all changes are implemented as smoothly as possible for all parties involved. How can ITSM become a better change, configuration and release management supervisor? All answers are in this summit.
    • 4 webinars
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    • IT for the Internet of Everything

    • Recorded: Jun 17 2016
    • Technology is constantly evolving, helping IoE thrive at an unbelievable pace. Is ITSM going hand in hand with these transformations? In this summit be ready to discuss the role of ITSM in relation to IoE. Moreover, learn how to make your IT strategies relevant across multiple devices, at any given point in time and anywhere in the world.
    • 6 webinars
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    • DevOps and ITSM

    • Recorded: Jun 17 2016
    • DevOps represents a vibrant and also one of the fastest growing communities in ITSM, but it still remains a mysterious land for many IT professionals. In this summit a strong emphasis will fall on understanding the role of DevOps in relation to ITSM, its connection to other ITSM practices and how it shapes the industry as a whole.
    • 11 webinars
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    • Running IT as a Business

    • Recorded: Jun 8 2016
    • This summit will reveal practical advice on how to manage IT effectively so that it brings additional value and success to the entire organisation. Our thought leaders will touch upon topics such as IT4IT, how to bridge the gap between CEOs and CIOs, how to set up the right goals, formulate the right budget stories, choose the most appropriate metrics and measure IT as it is.
    • 7 webinars
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    • Service Integration, Multi-Vendor Mngm & Outsourcing

    • Recorded: May 10 2016
    • This summit will put SIAM under the spotlight. Is SIAM really delivering on its promises? What makes a SIAM strategy successful? How to select the most appropriate SIAM model? If these are the challenges that you are struggling with, then this is the summit to attend and learn from.
    • 5 webinars
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    • Tools in ITSM

    • Recorded: Apr 12 2016
    • With the recent developments in the ITSM industry, we no longer have the problem to find a solution to an existing IT challenge. The problem is actually to choose only one solution out of hundreds of them on the market. Which tool fits your purpose the most? Which one can help your organisation change, improve and strengthen? All summit webinars will address these questions; so feel free to attend any of them.
    • 7 webinars
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    • Service Desk Optimization

    • Recorded: Mar 15 2016
    • Very few organizations have their service desks optimized enough to deal with all recurring issues, low end-user satisfaction or poor backlog management. If your company is looking to optimise its desk, this is the summit to attend. What are the challenges of “traditional” service desks? Can this type of service desks satisfy your consumers’ needs? Is the future of service desk automation or personalisation? Join this summit and make informed decisions afterwards.
    • 6 webinars
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    • Implementing ITSM Strategies and Best Practices

    • Recorded: Feb 16 2016
    • Sam Levenson said “You must learn from the mistakes of others. You can’t possibly live long enough to make them all yourself” and we couldn’t agree more with this statement! In this summit be ready to learn from others’ experiences, discuss and debate various ITSM strategies and best practices.
    • 6 webinars
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    • Emerging Trends in ITSM

    • Recorded: Jan 7 2016
    • The ITSM industry has changed a lot in the past years, and there is no sign that it is going to slow down any time soon. Will you take this opportunity by the horn or will you shy away in a corner of doubt and hesitance? Join this summit and learn what you should expect from the industry in 2016 and therefore stay prepared for all the challenges and potential opportunities.
    • 7 webinars
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