Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.
This summit will reveal practical advice on how to manage IT effectively so that it brings additional value and success to the entire organisation. Our thought leaders will touch upon topics such as IT4IT, how to bridge the gap between CEOs and CIOs, how to set up the right goals, formulate the right budget stories, choose the most appropriate metrics and measure IT as it is.
This summit will put SIAM under the spotlight. Is SIAM really delivering on its promises? What makes a SIAM strategy successful? How to select the most appropriate SIAM model? If these are the challenges that you are struggling with, then this is the summit to attend and learn from.
With the recent developments in the ITSM industry, we no longer have the problem to find a solution to an existing IT challenge. The problem is actually to choose only one solution out of hundreds of them on the market. Which tool fits your purpose the most? Which one can help your organisation change, improve and strengthen? All summit webinars will address these questions; so feel free to attend any of them.
Very few organizations have their service desks optimized enough to deal with all recurring issues, low end-user satisfaction or poor backlog management. If your company is looking to optimise its desk, this is the summit to attend. What are the challenges of “traditional” service desks? Can this type of service desks satisfy your consumers’ needs? Is the future of service desk automation or personalisation? Join this summit and make informed decisions afterwards.
Sam Levenson said “You must learn from the mistakes of others. You can’t possibly live long enough to make them all yourself” and we couldn’t agree more with this statement! In this summit be ready to learn from others’ experiences, discuss and debate various ITSM strategies and best practices.
The ITSM industry has changed a lot in the past years, and there is no sign that it is going to slow down any time soon. Will you take this opportunity by the horn or will you shy away in a corner of doubt and hesitance? Join this summit and learn what you should expect from the industry in 2016 and therefore stay prepared for all the challenges and potential opportunities.
Innovation in DDoS attack targets and techniques show no sign of slowing. Attackers today are launching sophisticated multi-vector attacks, targeting key applications and infrastructure. They continue to leverage the reflection amplification capabilities of DNS, NTP and other vulnerable protocols to launch very large attacks. Given the size and complexity of the modern DDoS attack, you need to be ready with the right technology, customizable deployment options and a process to quickly detect and stop DDoS attacks – before they impact your business.Join Tom Bienkowski, Director of Product Marketing, as he hosts a DDoS protection focused summit with Arbor's experts and customers, whose insights can help your organization understand the threat and defend itself using Arbor Products, Services and other industry best practices.