Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.
CSI continually improves the effectiveness and efficiency of services and processes. There are thousands of tools and methodologies to help you with the implementation of a CSI strategy, but which ones are the right ones? Our thought leaders will debate exactly this question alongside with other overarching CSI topics.
Technology is constantly evolving, helping IoE thrive at an unbelievable pace. Is ITSM going hand in hand with these transformations? In this summit be ready to discuss the role of ITSM in relation to IoE. Moreover, learn how to make your IT strategies relevant across multiple devices, at any given point in time and anywhere in the world.
You can’t solve anything without data, unless you can read the future in Tarot cards or have an extremely developed intuition. If this is not the case, then you will find our August summit a must to attend. Among the topics discussed:
- How to choose the right metrics to assess your ITSM efforts correctly?
- How to take sound decisions based on available data?
- How to forecast the outcome of any IT strategy?
An organisation is like an independent living organism: it grows, it develops, it changes. ITSM has the role to support the company through this transition and make sure that all changes are implemented as smoothly as possible for all parties involved. How can ITSM become a better change, configuration and release management supervisor? All answers are in this summit.
DevOps represents a vibrant and also one of the fastest growing communities in ITSM, but it still remains a mysterious land for many IT professionals. In this summit a strong emphasis will fall on understanding the role of DevOps in relation to ITSM, its connection to other ITSM practices and how it shapes the industry as a whole.
This summit will reveal practical advice on how to manage IT effectively so that it brings additional value and success to the entire organisation. Our thought leaders will touch upon topics such as IT4IT, how to bridge the gap between CEOs and CIOs, how to set up the right goals, formulate the right budget stories, choose the most appropriate metrics and measure IT as it is.
This summit will put SIAM under the spotlight. Is SIAM really delivering on its promises? What makes a SIAM strategy successful? How to select the most appropriate SIAM model? If these are the challenges that you are struggling with, then this is the summit to attend and learn from.
With the recent developments in the ITSM industry, we no longer have the problem to find a solution to an existing IT challenge. The problem is actually to choose only one solution out of hundreds of them on the market. Which tool fits your purpose the most? Which one can help your organisation change, improve and strengthen? All summit webinars will address these questions; so feel free to attend any of them.
For organizations to succeed at ITSM today, they need process and solutions that provide business users a simple way to connect with IT, provide analysts a way to prioritize work and the context to make decisions, and provide teams a productive approach to managing services in a collaborative world.
Sponsored by CA Technologies
Very few organizations have their service desks optimized enough to deal with all recurring issues, low end-user satisfaction or poor backlog management. If your company is looking to optimise its desk, this is the summit to attend. What are the challenges of “traditional” service desks? Can this type of service desks satisfy your consumers’ needs? Is the future of service desk automation or personalisation? Join this summit and make informed decisions afterwards.