IT Service Management

Community information
Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.
    • Service Strategy and IT Governance

    • Recorded: Jul 8 2015
    • Performance of your service desk massively inform service strategy and IT governance but as needs, certifications and regulations change, so does your strategy! Join this summit as experts talk about the latest in frameworks from ISO/IEC to Cobit and give you their top tips for your next service strategy!
    • 8 webinars
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    • Service Desk Management

    • Recorded: May 14 2015
    • What makes up a modern service desk? Join this summit to find out how organisations are developing a fully integrated service desk strategy.
    • 10 webinars
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    • The Future of IT Service Management in an App Economy

    • Recorded: Mar 12 2015
    • Join us for a full day of online sessions featuring industry leading analysts, luminaries, and thought leaders as they discuss how today’s application economy is shaping IT Service Management. Hear about how this is driving business and technology leaders’ expectations for IT to increase business productivity via service applications that in the end, give us back time in our days. Learn how best practices and modern approaches to Service Management can help your organization deliver services more efficiently, the way your business users, IT experts and decision makers expect them. Why should you attend? • Join our amazing line-up of industry speakers from Forrester, Inc., HDI, EMA, Ovum, Pink Elephant, IAITAM, and itSMF • Hear about recent and future trends in IT Service Management • Learn practical next practices you can apply at your own organization • Learn how to provide industry leading IT experiences • Obtain up to 8 itSMF International priSM CPD Credits All sessions have been approved for itSMF International priSM CPD accreditation. Visit www.theprisminstitute.org to learn more.
    • 8 webinars
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    • A New Approach to Project and Portfolio Management

    • Recorded: Mar 3 2015
    • The project portfolio today needs to be aligned with business objectives and strategic plans. But how do you ensure portfolio priorities are aligned with business needs? And, how do you ensure that all teams and projects are accounted for and receiving the right direction? From Agile team stories, to traditional projects, to unstructured work that’s managed by email and hallway conversations, these portfolio priorities need to be captured, visible and aligned with the business goals. Tune in to the PPM Virtual Event on March 3, 2015 to hear from experts on techniques and processes you can use to better align all of your teams with your business goals.
    • 9 webinars
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    • Problem and Incident Management

    • Recorded: Mar 3 2015
    • Is your organisation getting the most from its data? This summit will address which tools and practices your organisation should implement to optimise problem and incident management to suite both your business goals and the culture of your company. Attend this summit to learn from leaders in this field who can help you develop a more holistic version of IT, build a system that has more long term value and discover tried and tested means to measure your progress.
    • 22 webinars
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