Life Sciences 4: Document & Records Management- Transform Silos of Information
Effectively managing an overwhelming amount of regulatory records and documents, both paper and electronic, is an ongoing struggle for life sciences companies. Many times, departments operate in silos using separate document management methods and systems making it impossible to control risk, gain visibility, prepare for audits or ensure compliance. In this webcast, you will learn how to transform your silos of information and integrate document and record management as an integral part of an ERP system.
This is the fourth in a series of five live webcasts by Business & Decision life sciences experts designed to help you optimize compliant business processes, reduce operational costs and improve margins.
RecordedFeb 14 201262 mins
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Lee Cavallo, Certified Adobe Campaign Business Practitioner AND Mehdi Berrahou, Certified Adobe Campaign Developer
In order to achieve success in a market of empowered consumers, organizations need to provide personalized customer experiences. New digital interaction channels are not only changing the way we engage with our customers, but are changing their expectations. In this live webcast presented by Lee Cavallo (Certified Adobe Campaign Business Practitioner) and Mehdi Berrahou (Certified Adobe Campaign Developer), learn how marketing automation platforms are streamlining these engagements, and how B&D is leveraging its skillset to take it one step further.
Three Key Takeaways:
1.Learn about the importance of the customer’s digital experience, and what is required for organizations to foster successful relationships out of these engagements.
2.Learn about marketing automation platforms, such as Adobe Campaign, and its ability to solve the marketing challenges of today.
3.Learn about B&D’s relationship with Adobe Campaign, and how together, we provide game changing ROI for the marketing end-user.
James Marzola, Vice President, Digital Business Transformation, Business & Decision, North America
At the heart of every business is its customer. Yet how many businesses truly align their entire organization around the customer and the customer’s experience with their business?
Join us for our Digital Business Transformation Workshop as our experts walk through the first steps of a Digital Transformation and layout a simple frame work that you can apply to design your businesses Digital Transformation road-map.
This Digital Business Transformation Workshop is designed to help you:
1.Understand all the ways your customer(s) touch your business
2.Design a simple Framework on where to start and what to do next
3.Case Study: See a firsthand example of a Health Insurance Company’s Digital Business Transformation and how they began their process.
Lee Graham, Principal Consultant, Business & Decision, North America
In today’s fast changing IT support environments companies are looking to find ways to reduce cost while, increasing quality of service which are often opposing forces. By understanding IT support metrics, companies can better position themselves to measure success and turn opposition into opportunity.
Join us on Wednesday, July 29th at 2pm EDT and learn about metrics that can help measure your IT support environment’s health, reduce costs and improve your IT support services.
•How to determine the health of your IT Environment
•Identify the top 10 recommended Service Desk Metrics
Jim Marzola, Vice President - Digital Business Transformation, Business & Decision
Learn How to leverage Digital Transformation & Customer Capital Management (CCM) to improve your Customers Experience
Join us for a complimentary webinar and discover how you can transform your company’s Customer Experience effectiveness.
Did you know…
•50% of top executives see Customer Experience Management as their #1 investment for the next five years
•A 5% increase in customer retention impacts profitability from 25%-100%
•You risk up to a 25% potential revenue loss without a Master Customer Data Management strategy
•CXM leaders have customers with greater loyalty who are:
o17.5% more likely to buy more
o13.3% more likely to forgive a mistake
Learn from the experts! Join us on Wednesday, May 27th at 3pm EDT and discover how you can Digitally Transform your Customer Experience effectiveness with the latest strategies, tools, and applications to leverage the return on investment through return on information.
Rob Riley, Business & Decision Principal Consultant
Lync 2013 (soon to be Skype for Business) is commonly known as an instant messaging client that includes voice and video capabilities within the enterprise. However, its ability to cross enterprise network boundaries and reach colleagues, partners, and customers across the globe via mobile phones or traditional telephony systems is often overlooked. The natural progression in collaboration may start with a quick instant messaging conversation but often leads to picking up the phone and calling someone to attain resolution.
Join us on Wednesday, March 25th at 2pm EST to learn about the capabilities of Lync Enterprise Voice, ways to implement it as a cost savings to your business, the impact of the launch of Skype for business and how the progression of enterprise voice collaborative tools are changing the way we run our businesses today.
•What is Lync Enterprise Voice
•How can Lync Enterprise Voice be implemented
•Is Skype for Business different than Lync Enterprise Voice
oin us for this featured webcast and learn the Internet of Things is changing the way we leverage our ERP solutions to access Meaningful and Accurate data, measure and track results, help you stay ahead of the competition and take your business to the next level.
Access your data Easier, Better, Faster! In this live webcast B&D will discuss the top 5 best practices that will make the biggest impact to your business in 2015. Join us and discover how to:
•Create your 2015 ERP Strategy
•Leverage New Technologies (Cloud, Mobility, Etc.) to better your ERP system
•Evaluate Platform Strategies
•Use KPI's, Dashboards and other tools to improve data accuracy
•Apply Methodologies and Implementation Options
•Uncover simple changes you can make right NOW
Join our webcast on January 28, and discover how to get your ERP Solution ready for prime time in 2015 by employing new trends in Internet of Things Solutions for your business!
According to researchers, more mobile devices than desktop computers will be used to access the web by 2015. SharePoint 2013 offers several options to optimize public-facing websites for mobile devices. Which one you choose depends on the different factors that apply to your scenario.
SharePoint 2013 device channels and responsive web design are similar approaches, but their capabilities differ and they have different impact when used for optimizing a website for mobile devices. Join us to learn about the advantages and disadvantages of Responsive Design vs. SharePoint 2013 device channels and how to choose the right method for your organization.
In part 4 of our Compliance Fundamentals series, Guy Wakefield discusses the fundamentals of change and configuration management, focusing on key concepts and examples for the IT personnel that support them.
Analytics 3.0 breaks through constraints that companies have faced around enabling any analytics, on any data, at any time. For many companies, the scope of data analysis has expanded from gathering operational business intelligence to performing product offering analysis using embedded data intelligence.
Join our live webcast on May 15, 2014 at 12 PM EST and learn how analytics has evolved from business intelligence to the new era of data-enriched offerings, and how you can apply Analytics 3.0 to produce measurable business benefits and optimize internal decision processes for your organization.
Join us to learn how Office 365 archiving can help you to meet all of your archiving and eDiscovery needs.
During this live webcast, Chris Day, Director of Cloud & Mobility at Business & Decision will answer the following questions:
•What are Exchange Online archives?
•What are the limitations of Exchange Online archives?
•How does eDiscovery work with Exchange Online archives?
•What do I need to consider before migrating from a traditional archive to Exchange Online archives?
SharePoint 2013 features a new app model that allows you create easy-to-use, lightweight web applications that integrate popular web standards and technologies to extend the capabilities of a SharePoint website. Join our live webcast for an overview of Microsoft’s new SharePoint app model and learn:
• How to configure app development for SharePoint on-premises
• How developers can kick-start app development using SharePoint Online
• What the differences are between provider-hosted and autohosted apps for SharePoint
EXALEAD OnePart is an innovative application for locating and reusing 2D/3D legacy parts, designs, and associated documentation. The intuitive user experience allows designers, engineers, and R&D managers to shorten product development times, improve efficiencies, and lower lifecycle costs.
Join us to learn how to:
•Increase Engineering Capacity
•Accelerate product design and development at lower cost
•See side-by-side comparison of legacy information about design, component, project or product data
•Reuse proven best-practice specs, design standards, and post new IP into PLM and ERPs
OnePart provides cross-product meta-data, shape search, discovery, and visualization, with side-by-side compare of information about a design, part, or component for rapid and thorough investigations of reusable enterprise assets.
OnePart is NOT an application inside the PLM system, but is a search based solution that can feed the PLM (or any system of record) with newly found IP.
OnePart is browser-based and works without plugins, meaning no install on user machines and very efficient for new version rollouts.
In this on-demand video, Ashley Peacock, Director of Regulatory Compliance with Business & Decision, presents an overview of the Sarbanes-Oxley Act and discusses how SOX impacts IT organizations and how companies that are subject to other regulations can implement SOX compliance as part of a multi-regulation quality system.
Digital marketing success requires the right technology. In this live webcast presented by Jim Marzola, B&D's VP of CRM, Marketing and Strategic Alliances, learn how Adobe Marketing Cloud enables marketers to:
• Send the right offer to the right person in the right way at the right time
• Identify customers and prospects across all your channels including Facebook and Twitter
• Make sure emails get to your customers no matter the device
• Present a unified message across all inbound and outbound channels
Design Manager is a new tool in SharePoint 2013 that was built to give users an easier way to brand your internal intranet site or public-facing website. Join us on March 13 at 12pm EDT to learn how you can leverage the skills you already have to easily create pixel-perfect branding for your SharePoint environment.
If your business is like most, the organizational systems you use have evolved over time, creating a complicated technology landscape. Disconnected systems and information silos result in inefficiencies, costly maintenance requirements, and ultimately—missed opportunities.
With the Infor Intelligent Open Network (ION) platform, you can easily integrate both Infor and third-party software applications, allowing you to:
•Eliminate operational silos
•Dramatically improve exception management
•Achieve unparalleled end-to-end efficiency
Join our live webcast and learn how to simplify integrations and upgrades, reduce the burden on IT, and give end users the flexibility to adapt business processes as needed.
Bob Dawes, John Dempster, Ellen Derrico, Matt Stratton
To maintain competitive advantage and regulatory compliance, Life Sciences and Healthcare companies must run sales operations efficiently and intelligently. Join us on February 20, 2014 and learn how B&D Life Sciences and Healthcare clients have utilized sales intelligence solutions built on QlikView’s Business Discovery Platform to:
• Easily track real-time sales performance on dashboards and scorecards
• Improve insight into pipeline and key risk areas to address
• Gain better understanding of their prescriber base to optimize sales efforts
• Empower sales forces with mobile sales applications
John Dempster, Matt Stratton, Bob Dawes, and Ellen Derrico, Global Head of Life Sciences and Healthcare Market Development at QlikView, will walk you through client case studies and discuss ways that Life Sciences and Healthcare companies can apply similar solutions to improve sales operations.
Engineers and designers are confronted with an information challenge: the search for existing parts, CAD files, data and related information takes too much time. Instead of finding a part to reuse, it’s become faster to create a new part, costing the organization needles time and money.
The solution? EXALEAD OnePart searchers for and discovers legacy data assets managed by design and engineering functions, offering:
Search of existing CAD files and related information
Discovery of hidden information
Shape Search to find similar parts
Rapid reuse of 2D and 3D data
View this video to learn how to reveal hidden assets, reuse legacy parts and reduce duplicate parts with EXALEAD OnePart.
Many companies in Healthcare and the Life Sciences implemented quality systems in their IT departments to meet the requirements of the FDA and EMEA, only to find out a few years later that they also needed systems to manage compliance required by the Sarbanes-Oxley Act (SOX). Now they have two quality systems, making it difficult for IT personnel to know which to use, and often causing redundant work. This webcast will give an overview of how to leverage your existing FDA quality systems to meet SOX requirements and discuss where existing quality systems need to be augmented to also meet the requirements of SOX.
The Topline is a series of live webcasts discussing ways to solve current business challenges through technology from Business & Decision, a global leader in Business Intelligence (BI), Customer Relationship Management (CRM), e-Business, Enterprise Information Management (EIM), Enterprise Resource Planning (ERP), enterprise solutions, management consulting and managed services & hosting. The Topline frequently features webcasts with topics specific to the Life Sciences industry as well topics that are relevant to all industries.
Voice over IP has been used for a number of years. Advanced encoding scheme, availability of bandwidth over the internet and mobile network has allowed adoption of VoIP in place of analog phones in many businesses large and small. However, most users still experience bad connection that ends with single-ended voice, choppy voice, and often requires reconnection to resolve… just to have the same problem resurface several calls later! Is this something that we must endure or there is a way to resolve the problem once and for all? This live webinar explores the challenges faced by network professionals responsible for the access network, and offers suggestions on how best to isolate and resolve the issues.
The webinar will cover the following topics:
•The lay of the land: VoIP in today’s Access Networks
•Typical problems & challenges
•Best practice in isolating problems
Field engineers spend a lot of time verifying and troubleshooting a barrage of network problems - Power Over Ethernet, WiFi, Network Services, Internet services, etc. All of these mean one thing – a huge pile of Test Results that are difficult to manage efficiently! This webinar introduces NETSCOUT’s Link-Live cloud platform, an effective tool to centrally manage network test results – see a live demonstration and find out how you can save time with Test Results Management at your fingertips.
Hear how wellness corporation Curves Jenny Craig extended an enterprise-wide service delivery strategy beyond the four walls of IT - reducing costs by over $1M annually and improving customer satisfaction. Following up on her successes in leveraging the Cherwell Service Management dashboard capabilities to improve service experience and demonstrating service center value to senior management, Jamie Houlihan will share her recent achievements and insights gained by expanding Cherwell Service Management beyond the IT department to facilities, supply chain, self-service, and human resources.You will learn how Cherwell Service Management enabled Curves Jenny Craig to streamline and organize departmental operations and ultimately increasing the overall efficiency of their organization's many business processes.
Immer größer wird die Anzahl der Unternehmen die ihre IT-Services teilweise oder ganz an Clouddienstleister abgeben. Dies führt zu einem erhöhten Aufwand und einigen Komplikationen wenn es zu Sicherheitsvorfällen kommt.
In diesem Webinar präsentiert Mathias Fuchs Strategien wie Unternehmen trotzdem effizient Sicherheitsvorfälle untersuchen und eindämmen können. Anhand einer Fallstudie wir gezeigt wie sich cloudbasierte Untersuchungen von herkömmlichen unterscheiden.
Recently the president of the American Medical Association referred to healthcare IT as the “snake oil” of the 21st century. He referenced ineffective electronic health records, an explosion of direct-to-consumer digital health products, and apps of mixed quality.
In this webinar, leading healthcare expert, Marion Jenkins, will cover the major causes of this sorry state of affairs, and discuss how healthcare technologies can actually help medical practices deliver better patient care.
Major areas to be covered:
1.Who is to blame? There is plenty to go around. Physicians? Healthcare IT vendors? The government? The solution must get past blame and address solutions.
2.How can clinical users and executives “break through” the logjam of sub-optimal IT systems, poor implementation, and ineffective workflows?
3.Is it possible to utilize new technologies to improve patient care, without breaking the bank and further hurting the clinician/patient experience?
4.What are the necessary changes that enable technology to actually provide benefit in a healthcare setting?
Load balancers occupy an important position (in the path of application traffic) on the enterprise network. Yet, traditional application delivery controllers (ADCs) are unable to provide meaningful application insights to drive business decisions. Avi Networks’ software-defined architecture for load balancing separates the control plane (management layer) from the data plane (load balancers) to generate continuous insights about applications.
In this 30 minute presentation from Avi Networks, learn how you can get rich analytics and actionable insights into end user experience, application performance, resource utilization, security, and anomalous behavior. See how you can benefit from:
• A “Network DVR” to record and replay traffic events to pinpoint app issues
• At-a-glance view of all virtual services throughout the system
• Real-time visibility into DDoS attacks, SSL versions and ciphers used in transactions
• Health scores that give you immediate feedback on application performance
For many businesses, the ability to be agile, offer great customer experiences and create innovations hits a roadblock with EDI. The famously complex messaging standard can hinder effective B2B communication.
But one integrated transportation and logistics company, Redwood Logistics, based in Chicago, partnered with MuleSoft to not only innovate on top of EDI, but harness digital transformation to create an entirely new platform service offering
In this webinar attendees will learn about:
– The business and technical landscape that led Redwood Logistics to pivot to a new service offering and create a better business intelligence platform
– How they overcame the challenges presented by B2B/EDI
– Best practices to apply API-led connectivity to B2B communication
– The positive business outcomes from Redwood’s digital transformation initiatives
IT organizations are being asked to cut costs while increasing productivity and identifying new ways to generate revenue. The first step in delivering value to an organization is empowering IT with the gift of sight. Sure, you can measure just about anything, but should you? More metrics does not equal better metrics. Not tracking trends over time, not setting goals, and not sharing metrics reports are common mistakes. The right metrics, tracked consistently, allow you identify areas for improvement and act on them. Join us as we discuss how an effective IT service management solution, coupled with the right metrics on your radar, can bring a new level of efficiency to IT.
Metrics we’ll focus on: Cost Per Ticket, Customer Satisfaction, Agent Utilization, First Touch Resolution, and Mean Time to Resolve.
To be a high performing business, you require effective metrics and measurements that will help you gain valuable performance insights which will help drive informed and strategic decisions for your organization. Join Andy Jordan, ProjectManagement.com as he discusses what people are doing wrong when it comes to Agile metrics and provide guidance on how to get it right – the first time. Andy will also discuss the risks of using common metrics between Agile and waterfall approaches as well as why organizations need to focus on value-based metrics rather than arbitrary metrics of progress.
This session is approved for 1 Project Management Institute (PMI) PMP PDU Credit.
Insurance companies today are soon to witness their own version of Uberization. In this webcast you will learn...
•The kind of experiences that can stir instant customer love and loyalty
•With customer data everywhere, how can you wisely give your customers the power of decision making?
•Best CX practices to prevent customer break ups
To get an overview on how you can uber-revolutionize your CX, join Finny, Head, Aspire Systems Digital on this webcast.