Join us on Friday, September 4th for a live online demo. You’ll learn how you can equip both office and at-home agents with enterprise-grade communications to deliver more cohesive and intelligent customer interactions at a lower cost.
RingCentral Contact Center incorporates inbound and outbound voice, email, chat, and SMS capabilities along with sophisticated queue and skills based routing and historical and real-time reporting to drive worker productivity and drive down costs.
AWS and Azure are the only 2 cloud providers that appeared in the “Leaders” quadrant published by Gartner. But, how similar or different are they? Join our webinar to take a closer look at AWS and Azure in terms of their offerings and their fitment for various industry use cases.
•How latest cloud services are simplifying IT processes?
•Closer look at the pros and cons of AWS and Azure
•Industry best practices and key things to keep in mind while selecting AWS or Azure
Patching systems and applications is a huge challenge, and doing it manually is not an option.
In this session Microsoft MVP Raphael Perez will look at the basics of SCCM Automation with PowerShell. You'll learn when automation should be used, get tips on making the most of WMI, SCCM PowerShell cmdlets and some of the techniques he uses when creating automation scripts.
Live attendees of this session will automatically participate in a draw of three editions of Raphael’s latest publication: System Center 2012 R2 Configuration Manager: Automation from Zero to Hero
About Raphael Perez: Raphael is one of the only three ‘Enterprise Client Management MVPs‘ based in UK, specialising in System Center Configuration Manager (SCCM) and with over a decade of front-line enterprise experience of working with Microsoft technology and Management solutions. Raphael has worked on a number of different enterprise SCCM, OS Deployment and Patch Management projects over the years.
Join us on Friday, August 28 for a live online demo. Learn how RingCentral supports your mobile workforce with powerful communications that work on the desktop, desk phone, smartphone, and tablet, making everyone productive and professional no matter where they are.
Understand how cloud-based solutions overcome many of the limitations of legacy PBX systems and make a BYOD environment easier and less costly to manage. See a demo of our powerful mobile app that lets you take HD voice, fax, text, online meetings, conferencing and more with you anywhere on your smart devices.
You’ll see how it works and get answers to your questions. Learn how to:
•Call, text, or fax anyone, anytime from your mobile app with Company Directory
•Use a single business identity with one business number.
•Manage your entire system of locations, departments, extensions, and direct numbers
•Use advanced call control for call flip, transfer, park, recording, and more.
Citrix XenApp and XenDesktop 7.6 are fast becoming the standard platforms for deploying application and desktop virtualization. Based on the new Flexcast Management Architecture (FMA), XenApp and XenDesktop 7.6 provides a unified platform that makes application and desktop delivery fast and easy.
Join us for the Top Eight Best Practices for Deploying Citrix XenApp and XenDesktop 7.6 live webinar to learn how to take advantage of all the new Citrix features and enhancements to improve the security, manageability and remote access of your virtual applications and desktops.
Please join HDI's, Executive Director, Certification & Training, Rick Joslin as he discusses the results from a recent HDI global research study that focuses on IT Service Management (ITSM) tools and processes organizations deploy to empower users with self-service. Learn how organizations successfully leverage self-service as well as what hurdles they encountered and the steps they took to improve their self-service capabilities.
So whether you are looking for validation, justification, or just want to get a sense of the latest ITSM tools and best practices, you don’t want to miss this webcast!
Attend this webcast to learn:
• What tools and/or process organizations deploy to encourage user self-service
• What benefits or hurdles organizations have experienced with user self-service
• How organizations have overcome the challenges around self-service
This event is approved for 1 Continual Professional Development (CPD) credit.
Today and in the future, Carrier Ethernet (CE) 2.0 will support the automated provisioning of dynamic cloud-based services through NFV and SDN as outlined in MEF’s Third Network vision and Lifecycle Service Orchestration strategy. The MEF’s Professional Certification Program is evolving to keep pace with these rapid developments in our industry.
This webinar will cover two key topics. It will introduce the new MEF C3 Professional Certification program and cover the terminology and concepts of Service Architecture, Connectivity Services, Lifecycle Frameworks and Lifecycle Orchestration. In addition, it will reveal why it is critical to fully understand how to deploy those CE service attributes necessary to support agile cloud services, which are covered in the current MEF-CECP exam.
This webinar is intended for individuals who plan, market, implement, deploy, operate and support CE services.
Take metrics and measurements to the next level: key performance indicators bring transparency into your data center management.
The data center was seen as a cost factor in the past, whereas for modern organizations it is the driver of business. Put a value to its contribution by measuring the right values. Rather than concentrating on technical details of data center operations, business oriented indicators put value to your data center output and allow you to involve your senior management.
In this webcast Oliver Lindner, Business Line Manager for Data Centers, gives you practical examples and shows how to design KPIs that fit your business needs.
Clive Atkins (Redcentric), Simon Williams (Brocade)
The New IP is the next dimension in networking. In this webcast, Simon Williams from Brocade and Clive Atkins from Redcentric discuss how the new IP will put customers in control of their own networks allowing them to evolve their networks on their time, their terms.
Clinical applications and software services support new programmes and practises for NHS healthcare professionals, increasing their patient care and efficiencies. Redcentric has 11 years’ experience of helping software providers to securely provide their services over the N3 network, discover how Redcentric can help your organisation in this webcast.
If your organisation wants to connect to the N3 network the processes involved are often considered complex. In this webcast our in-house expert discusses how you can become aligned with Governance requirements and operate effectively to meet the criteria needed to become connected and operate going forward within the N3 network.
The ability to share information and collaborate securely between Trusts, NHS entities and third parties is essential in the modern NHS. A simple concept, but the reality can be quite different. In Mark Hall’s latest webcast he looks at how the NHS can efficiently and securely share information and encourage collaboration with centralised N3 hosting services.
Healthcare professionals can increase mobility by utilising N3 remote access, providing a secure connection to N3 services, information and applications such as patient medical histories and Electronic Prescriptions Service (EPS). Mark Hall discusses how increased mobility within your workforce can benefit patient care and create cost-efficiencies.
Clive Atkins, Business Unit Director (Redcentric) and Simon Williams, Senior Architect (Brocade)
Join our latest webcast to hear Redcentric team up with Market-Leader Brocade to examine Software Defined Networks (SDN). Over the course of the presentation, we will look at use cases and what they promise for the data centre plus explore the journey to SDN and the building blocks you can establish to ready your data centre.
Over the course of this webcast, Paul Smith from Redcentric discusses the infrastructure considerations when looking for an enterprise wireless solution, the benefits of Redcentric’s managed wireless service and the features of our partner’s, Aruba Networks, technology.
As Redcentric faces increasing numbers of servers, applications and devices to manage, Jonathan Birch looks at how they keep control and maintain service delivery by using automation and orchestration. By doing so Redcentric are able to deliver new services faster to businesses whilst controlling cost as the business scales.
In this webcast, Mark Evans, Head of IT for leading property and construction practice Rider Levett Bucknall, discusses the business benefits of moving to a next generation data centre and how to best make the move.
In this webcast, Stefan Haase, Divisional Product Director of Data Cloud Services at InTechnology, discusses how Cloud computing could cut your costs and increase efficiency, while improving your disaster recovery plan and IT security.
In this latest webcast, InTechnology’s Stefan Haase will give an overview of Hybrid Hosting, exploring the drivers for flexible hosting solutions whilst looking at what this can mean for your business in terms of reducing your hosting footprint, data centre costs and capital expenditure.