Cloud-based communications systems can deliver huge increases in productivity at a lower cost than traditional on-site telephony, email and messaging systems.
With simplified management and improved service continuity, the case for moving your communications systems into a private "Cloud" cannot be ignored.
This Live Webcast focuses on Cloud-based Communications - the underlying technologies, and the business case - as well as highlighting hosted communications' role in potentially transforming the productivity of the modern workplace.
RecordedMar 17 201034 mins
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In this webcast, Redcentric's Len Sumner gives an overview to Managed Database Support. Over the course of the presentation, Len discusses what MDBS is, what the benefits are and, most importantly, how it can help your business.
In this webcast, Steve Mckee, Solutions Specialist at Cisco, discusses how businesses can achieve a better workforce experience through alignment of Real Estate, Information Technology and Human Resources functions.
Clive Atkins (Redcentric), Simon Williams (Brocade)
The New IP is the next dimension in networking. In this webcast, Simon Williams from Brocade and Clive Atkins from Redcentric discuss how the new IP will put customers in control of their own networks allowing them to evolve their networks on their time, their terms.
Clinical applications and software services support new programmes and practises for NHS healthcare professionals, increasing their patient care and efficiencies. Redcentric has 11 years’ experience of helping software providers to securely provide their services over the N3 network, discover how Redcentric can help your organisation in this webcast.
If your organisation wants to connect to the N3 network the processes involved are often considered complex. In this webcast our in-house expert discusses how you can become aligned with Governance requirements and operate effectively to meet the criteria needed to become connected and operate going forward within the N3 network.
The ability to share information and collaborate securely between Trusts, NHS entities and third parties is essential in the modern NHS. A simple concept, but the reality can be quite different. In Mark Hall’s latest webcast he looks at how the NHS can efficiently and securely share information and encourage collaboration with centralised N3 hosting services.
Healthcare professionals can increase mobility by utilising N3 remote access, providing a secure connection to N3 services, information and applications such as patient medical histories and Electronic Prescriptions Service (EPS). Mark Hall discusses how increased mobility within your workforce can benefit patient care and create cost-efficiencies.
Clive Atkins, Business Unit Director (Redcentric) and Simon Williams, Senior Architect (Brocade)
Join our latest webcast to hear Redcentric team up with Market-Leader Brocade to examine Software Defined Networks (SDN). Over the course of the presentation, we will look at use cases and what they promise for the data centre plus explore the journey to SDN and the building blocks you can establish to ready your data centre.
Over the course of this webcast, Paul Smith from Redcentric discusses the infrastructure considerations when looking for an enterprise wireless solution, the benefits of Redcentric’s managed wireless service and the features of our partner’s, Aruba Networks, technology.
As Redcentric faces increasing numbers of servers, applications and devices to manage, Jonathan Birch looks at how they keep control and maintain service delivery by using automation and orchestration. By doing so Redcentric are able to deliver new services faster to businesses whilst controlling cost as the business scales.
What’s the best way to enhance the sales and customer experience? Not quite sure what the answer is – don’t worry, every company finds themselves dwelling on how to accomplish this.
Join Kelly Ann Jourdain, Manager Technical Support at Global DMS and Carl Rio, Strategic Account Manager at NewVoiceMedia as they discuss how Global DMS tackled transforming their customer and sales engagement by increasing their speed of call resolution, eliminating their back-up call center, utilizing omni-channel and analytics to drive efficiency gains.
Voice over IP has been used for a number of years. Advanced encoding scheme, availability of bandwidth over the internet and mobile network has allowed adoption of VoIP in place of analog phones in many businesses large and small. However, most users still experience bad connection that ends with single-ended voice, choppy voice, and often requires reconnection to resolve… just to have the same problem resurface several calls later! Is this something that we must endure or there is a way to resolve the problem once and for all? This live webinar explores the challenges faced by network professionals responsible for the access network, and offers suggestions on how best to isolate and resolve the issues.
The webinar will cover the following topics:
•The lay of the land: VoIP in today’s Access Networks
•Typical problems & challenges
•Best practice in isolating problems
Field engineers spend a lot of time verifying and troubleshooting a barrage of network problems - Power Over Ethernet, WiFi, Network Services, Internet services, etc. All of these mean one thing – a huge pile of Test Results that are difficult to manage efficiently! This webinar introduces NETSCOUT’s Link-Live cloud platform, an effective tool to centrally manage network test results – see a live demonstration and find out how you can save time with Test Results Management at your fingertips.
Hear how wellness corporation Curves Jenny Craig extended an enterprise-wide service delivery strategy beyond the four walls of IT - reducing costs by over $1M annually and improving customer satisfaction. Following up on her successes in leveraging the Cherwell Service Management dashboard capabilities to improve service experience and demonstrating service center value to senior management, Jamie Houlihan will share her recent achievements and insights gained by expanding Cherwell Service Management beyond the IT department to facilities, supply chain, self-service, and human resources.You will learn how Cherwell Service Management enabled Curves Jenny Craig to streamline and organize departmental operations and ultimately increasing the overall efficiency of their organization's many business processes.
Immer größer wird die Anzahl der Unternehmen die ihre IT-Services teilweise oder ganz an Clouddienstleister abgeben. Dies führt zu einem erhöhten Aufwand und einigen Komplikationen wenn es zu Sicherheitsvorfällen kommt.
In diesem Webinar präsentiert Mathias Fuchs Strategien wie Unternehmen trotzdem effizient Sicherheitsvorfälle untersuchen und eindämmen können. Anhand einer Fallstudie wir gezeigt wie sich cloudbasierte Untersuchungen von herkömmlichen unterscheiden.
Recently the president of the American Medical Association referred to healthcare IT as the “snake oil” of the 21st century. He referenced ineffective electronic health records, an explosion of direct-to-consumer digital health products, and apps of mixed quality.
In this webinar, leading healthcare expert, Marion Jenkins, will cover the major causes of this sorry state of affairs, and discuss how healthcare technologies can actually help medical practices deliver better patient care.
Major areas to be covered:
1.Who is to blame? There is plenty to go around. Physicians? Healthcare IT vendors? The government? The solution must get past blame and address solutions.
2.How can clinical users and executives “break through” the logjam of sub-optimal IT systems, poor implementation, and ineffective workflows?
3.Is it possible to utilize new technologies to improve patient care, without breaking the bank and further hurting the clinician/patient experience?
4.What are the necessary changes that enable technology to actually provide benefit in a healthcare setting?
Load balancers occupy an important position (in the path of application traffic) on the enterprise network. Yet, traditional application delivery controllers (ADCs) are unable to provide meaningful application insights to drive business decisions. Avi Networks’ software-defined architecture for load balancing separates the control plane (management layer) from the data plane (load balancers) to generate continuous insights about applications.
In this 30 minute presentation from Avi Networks, learn how you can get rich analytics and actionable insights into end user experience, application performance, resource utilization, security, and anomalous behavior. See how you can benefit from:
• A “Network DVR” to record and replay traffic events to pinpoint app issues
• At-a-glance view of all virtual services throughout the system
• Real-time visibility into DDoS attacks, SSL versions and ciphers used in transactions
• Health scores that give you immediate feedback on application performance
For many businesses, the ability to be agile, offer great customer experiences and create innovations hits a roadblock with EDI. The famously complex messaging standard can hinder effective B2B communication.
But one integrated transportation and logistics company, Redwood Logistics, based in Chicago, partnered with MuleSoft to not only innovate on top of EDI, but harness digital transformation to create an entirely new platform service offering
In this webinar attendees will learn about:
– The business and technical landscape that led Redwood Logistics to pivot to a new service offering and create a better business intelligence platform
– How they overcame the challenges presented by B2B/EDI
– Best practices to apply API-led connectivity to B2B communication
– The positive business outcomes from Redwood’s digital transformation initiatives
IT organizations are being asked to cut costs while increasing productivity and identifying new ways to generate revenue. The first step in delivering value to an organization is empowering IT with the gift of sight. Sure, you can measure just about anything, but should you? More metrics does not equal better metrics. Not tracking trends over time, not setting goals, and not sharing metrics reports are common mistakes. The right metrics, tracked consistently, allow you identify areas for improvement and act on them. Join us as we discuss how an effective IT service management solution, coupled with the right metrics on your radar, can bring a new level of efficiency to IT.
Metrics we’ll focus on: Cost Per Ticket, Customer Satisfaction, Agent Utilization, First Touch Resolution, and Mean Time to Resolve.