The cloud is here to stay. However, that also means more and more companies are realizing that they’ve built two separate IT teams and are struggling to deliver quality services without a unified view. A true hybrid monitoring solution is the answer to this common problem.
Join Jay Lyman, Analyst at 451 Research, and Kent Erickson, Alliance Strategist at Zenoss, as they discuss what is shaping hybrid IT, where it's going, and what to do about it.
Together, Windows 10 and Intel deliver the productivity, security and manageability you need to advance your business.
Intel and Microsoft have been collaborating for more than 30 years, creating technology that has changed the way we do business.
With Windows 10, we’ve taken this partnership to a whole new level, with new hardware lighting up key Windows features that help you stay ahead of security threats, while making it easy for you to manage devices across your business.
The new devices on Windows 10 and the new Intel 6th generation processor (Skylake) deliver:
•Better Productivity: Do more and be more productive with improved multi-tasking, less waiting, familiar interface and app compatibility
•Better Security: Helps protect identity, data and devices against modern security threats
•Better Manageability: Stay current with less effort, manage devices more effectively, remotely provision and deploy applications
Watch this webcast to:
•Discover Windows 10 productivity, security and manageability features that new hardware lights up
•Learn more about the Intel 6th generation processor (Skylake) and how it helps give time and money back to your company
•Get additional resources to evaluate when it might be time for new devices and what devices are right for you
Join Kate Leggett, VP Principal Analyst at Forrester and Becky Levy, Associate Director of Member Services & Development Operations at WGBH as they discuss tips to transform the customer experience, how to create a profitable customer service strategy, and what technologies to utilize when increasing business and customer value.
Learn more from WGBH on:
•The pains of an antiquated, disjointed contact center strategy.
•Vision for a modern customer service experience.
•The business value of a consolidated customer engagement strategy through Salesforce
•How they successfully led the evaluation and four-day implementation of NewVoiceMedia.
•Their transformation results and lessons learned along the way.
A lively Q&A will follow this presentation with Kate and Becky – come ready with your questions!
Improving the ITSM experience will improve customer satisfaction. In this session, we will take a user-centric approach to discuss methods for ensuring the customer experience is engaging, consistent, and memorable leading to higher customer satisfaction
Change Management challenges – people & process.
Bring sanity to your IT Change process: Influence the Change Management Culture
Change Management challenges with people & process – The first in a 3 part series on IT Change Management
Following the path of Crawl, Walk, and Run; learn to crawl before you fall. Many IT shops have change management where everyone submits changes for work they want done, process and enforcement is simplistic, and reporting is minimal. Join Acorio for this lively discussion as we cover the following topics:
Culture of Change
Change Management Steps of Maturity
Resistance to Process Enforcement
You’ll come away with a better understanding of the challenges and practical ways to address them.
If you're yearning for more than the built-in reports your ITSM suite provides, you are in the right place. Join us as Jeffrey Toaddy, ITSM Coordinator for Miami University, walks us down the rocky road to process scorecards and service metrics the rest of the IT organization and clients can understand.
Speaker bio: Jeffrey is an ITIL Expert with over ten years of IT Service Management experience. He currently serves as IT Service Management Coordinator and Adjunct Instructor at Miami University in Oxford, Ohio. Miami's BI unit has been supporting University-wide decisions leaving Jeffrey and his colleagues to develop their own scrappy approach to coaxing complex conclusions from internal systems.
As wireless networks and usage demands continue their explosive growth, management of and troubleshooting wireless issues demands a standard approach to assure high performance and get to the root cause of issues. In this webinar, Dan Klimke, NETSCOUT Product Manager, will discuss the interdependence between the wired and wireless networks and best practices for troubleshooting issues including:
- 4 key elements of usage vs. performance
- Managing a hybrid network (802.11x)
- Device discovery
- Infrastructure analysis
Operations teams face IT environments that are increasingly large, more dynamic, and distributed across private and public cloud infrastructure. To manage such environments effectively, IT operations team must reimagine traditional management models and design new approaches.
In this webinar, Vistara sales engineer, David Portnoy, will discuss how administrators can use Vistara’s powerful policy framework to preprogram actions and automate routine tasks.
Cultural Change is one of the hardest things to crack within any organisation, let alone within IT. IT is fast paced - moving responsively to the business, technological and even public requirements. However, a required cultural shift from within is rarely successful. On average a mere 30% of Cultural Change Initiatives are successful, and a lot can be lost when it fails!
Join Helen Windle, ITSM Consultant, as she guides you through the key points to get it right first time.
Most of you have started your journey to the cloud and for those farther along, you're probably using multi or hybrid cloud platforms and likely Azure, AWS, Google Cloud Platform, VMware or OpenStack – the most common today.
What are some of the challenges in getting a clear, holistic view across all cloud? How can you best manage usage and spend to optimize those investments? Can you show the business and finance teams exact spend today and clear forecast? Find out the tools, techniques, and capabilities you must have to do Cloud Analytics with hybrid cloud.
Michael Aguilar, Business Product Technical Lead, ESET North America
You’ve seen the headlines on ransomware, developed by cybercriminals to encrypt and hold computers or data hostage. Now, join this webcast for an in-depth look.
Join an ESET business product technical lead to learn:
•How ransomware has evolved and spread
•Why mobile phones and Apple OS X are increasingly vulnerable
•Best practices for avoiding and dealing with ransomware
•Why to implement backup and recovery solutions now
ESET senior security researcher Stephen Cobb and Larry Ponemon of the Ponemon Institute discuss a new study on healthcare security addressing causes, costs and potential cures for soaring cybercrime rates.
Are you considering a Next-Gen AV solution? Before you make a decision, attend this webcast with an ESET engineer who will examine vendors’ claims and supporting technologies.
Key takeaways include:
1.Next Gen AV technologies – making sense of their claims
2.A deep dive into ESET technology
3.The difference between reactive vs. proactive technologies
4.How ESET leverages the Cloud
5.Best practices in evaluating AV technologies
How is the landscape changing for cybersecurity and what do businesses need to know to protect themselves? From large scale data hacks to credit card breaches, Sr. Security Researcher, Stephen Cobb, looks at the major trends in cybersecurity for the upcoming year and discusses the tools and resources available to protect against them.
End users are increasingly shifting their IT services to managed service providers and the scope of both technology and services offered by MSPs is constantly evolving. Join ESET and LabTech Software, the industry-leading IT automation software, as we explore these changes and what it means for businesses.
The EMV Compliance Mandate is set to take effect in the United States in October 2015. These new credit card processing procedures mean big changes for retailers and businesses. Is your company ready? Find out what you need to know.
Is antivirus dead? Absolutely not. Join Distinguished Researcher, Aryeh Goretsky, as we explore how antivirus is evolving to adapt to modern threats and why it is still a critical layer to a complete security solution. This webcast will look at trends reported at the annual Virus Bulletin conference in Prague.
Security Researcher, Cameron Camp, discusses seven ways in which malware threatens your virtual systems and the increasingly mission critical data and services that those systems handle. Given a thriving black market in stolen information, and the wide availability of the tools with which to acquire it, no virtual attack vector is likely to be neglected by the bad guys, from compromised executables in virtual server images to virtual networking connections between mobile end points. Drawing on the latest malware research, Camp looks at how malicious code is adapting, and may be adapted, to penetrate virtual systems.
Your company can learn valuable lessons about risk strategy and incident response from what happened to Hacking Team, a firm that supplies surveillance tools to government agencies. Widely accused of helping governments spy on dissidents and journalists, Hacking Team found itself hacked with embarrassing, possibly damaging results. ESET senior security researcher Stephen Cobb explains the missteps made and the lessons to be learned during this webinar.
•How Hacking Team’s mistakes mirrored those made by Sony
•How employees’ weak passwords helped facilitate the breach
•How transparency would have helped Hacking Team’s credibility
•Why every company must review what might be exposed in a breach
Join ESET and National University as we explore options for education and career advancement in the field of cybersecurity. Christopher Simpson, the Director for the National University Center for Cybersecurity and Information Assurance program will look at the evolving technology job field and what specific cybersecurity related skill sets employers will want to look for.
Information technology brings many benefits to a business, but it also brings risks. Knowing how to assess and manage those cyber risks is essential for success, a powerful hedge against many of the threats that your business faces, whether you are an established firm or pioneering startup. ESET security researcher Stephen Cobb explains how cyber risk assessment and management can work for you.
Mobility can be a challenge for small businesses, especially when it comes to managing various devices and keeping them secure. ESET Security Researcher, Cameron Camp, explores mobile device management, BYOD and other challenges discussed during National Small Business Week.
Is your business prepared for a disaster? Join ESET and industry expert, StorageCraft, for a research overview presentation of modern business disasters. We'll look at the difference between back up and recovery and discuss best practice for building a recovery plan. Mike Kunz, VP of Sales with StorageCraft, will also look at specific solutions to quickly get your business up and running when disaster strikes.
Lysa Myers, Security Researcher III, ESET North America
ESET security researcher Lysa Myers discusses developments in healthcare IT system security that you may see at the HIMSS conference in Chicago next week. Find out what is being done to better protect patient data privacy and more.
Ayreh Goretsky, Distinguished Researcher, and Don Lewis, Product Marketing Manager, ESET North America
Advanced persistent threats (APT) are a growing concern to the world's companies and networks. This presentation will give an overview on how they work and examine real-world data breaches resulting from APTs. We'll also look at how multi-layered proactive detection can combat this threat and offer a product overview of how ESET's powerful endpoint solutions respond to APTs.
Category: Research overview and ESET product presentation.
Keeping you and your business safe from IT security threats
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