Core Infrastructure Build and Configuration Management
This webcast looks at practical techniques to document complex host and network devices such as blades, Unix, network switches, etc. Automated deployment tools can help with the logical configuration, but much of the hardware build and planning is still done in spreadsheets, powerpoint and Visio.
RecordedJan 14 201146 mins
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Migrating data centres or moving to co-location is complex and subject to cost overruns, especially where existing infrastructure documentation is of questionable quality. We'll show how the use of database driven toolsets can help automate the project processes and avoid many of the typical problems that organisations with overstretched teams encounter.
David Cuthbertson, CEO Square Mile Systems, CEO AssetGen Limited, & BICSI UK Committee Member
When you have 1000s of servers shared by multiple applications it gets complex - so complex no individual can understand how it all works and no spreadsheet can cope with the scale and dependencies. Mapping technical and service dependencies between servers, applications, data, networks, batch processes and users also becomes more difficult as the infrastructure size increases – so David Cuthbertson will cover techniques that make the complex simpler to understand. He’ll cover how improved management methods and support systems reduce the disruption and risks to enterprise customers and users.
Incidents, planned changes, service transformations and technology refreshes all require change impact analysis - but many still find it difficult to deliver a centralised system. This webinar will show methods and techniques found to work in practice for hybrid and cloud environments..
David Cuthbertson, CEO, Square Mile Systems and Kristofer Mathisen, VP, David Kenneth Group
If transforming your data center without service interruptions is imperative, join this session to learn about a tested and proven methodology, the DKGm, that will get you there. It has produced to date on time and on budget data center transformations without service interruptions 100% of the time.
Join David-Kenneth Group’s Kristofer Mathisen as he presents the details of the DKGm, including its processes, procedures, tools and technologies for data center transformations.
So many companies drown in spreadsheets and duplicate diagrams when trying to document IT infrastructure, but there are better ways. This webinar will cover simple methods and techniques to reduce effort and improve quality of network, data centre and systems documentation. The aim is to achieve a baseline of complex environments which is updated and maintained by change processes.
Lee Smith (Dee Smith & Ass.), David Cuthbertson (Square Mile Systems)
Lee Smith (Dee Smith & Associates) and David Cuthbertson (SMS) will cover their approach and methods of assessing existing data centre facilities and management processes. Rapid changes in both IT and data centre technologies often mean that facilities and management techniques fail to evolve fast enough, with the data centre potentially being the weak link in the delivery chain of all IT services. Achieving a baseline through an assessment is critical for any improvement or transformation activity - but is not so easy to do in practice.
Roland Bullivant, Silwood & David Cuthbertson, Square Mile
Vital for teams who have to manage change and transformation activities in complex environments with enterprise systems (SAP, JD Edwards, Siebel, Peoplesoft, Oracle eBusiness, etc). A case study in how enterprise application discovery (Safyr) can be combined with Visio automation and infrastructure documentation (AssetGen). Reduce project risk, delays, cost overruns, individual overloads and improve your operational controls at the same time.
David Cuthbertson, Jerry Bowman - Square Mile Systems
Increasing connectivity complexity requires an evolution in data center planning and change management. If TIA606C, diverse routing, BICSI-002, VLAN, fabrics, SAN, MLAN, OOB, ILO, Video, TOR/EOR, MDA/ZDA, A/B is jargon you recognise, then you'll recognise where mistakes and delays occur. We'll cover how to make it easier - especially as scale and complexity increase.
David Cuthbertson & Jerry L Bowman, CEO & President, SquareMile Systems
Rather than being an internal pipeline just carrying data, the network is now being seen as the weakest link of an organization’s IT infrastructure, with design, build, changes and risks all needing clear formal controls. As more federal and commercial organizations are using the NIST framework to review their cybersecurity controls, they are finding that managing the data in transit is just as important as securing the applications and data centers. Just by implementing basic good operational practices, much of the cybersecurity framework audit requirements can be met without any extra effort.
The pace of change in data centers is increasing, but so are the size of the spreadsheets and the time taken to deliver changes. And the risks increase with the complexity of virtualised systems and cloud services. We have a few tips on methods and techniques that can help data center teams avoid being overwhelmed by BAU change and increased governance requirements. So they can look forward to going to work!
A well planned IT infrastructure is often compromised as soon as equipment in installed and connected up. Wiring looks like tangled spaghetti, performance is affected by damage, it takes ages to make changes and the only person who knows has left. But if you implemented best practice it could all be different! Bob Camerino from ITS is our guest speaker on what those best practices are. and how you move forward with a legacy infrastructure
Bob Camerino, ITS and David Cuthbertson, Square Mile
The regulatory needs of GMP (Good Manufacturing Process) require documentation covering all aspects of manufacturing – including IT systems and infrastructure such as networks, servers, software, etc. Accurate, maintained IT documentation is a common weak point because of the complexity, but auditors don’t care when it comes to signing off compliance. In this webcast Bob Camerino of ITS will cover the typical scope and types of information covered by CDM (Compliance Documentation Management) and efficient methods of maintenance.
David Cuthbertson, Managing Director, Square Mile Systems; Mark Dansie, IT Infrastructure Consultant at Inflectiontech Ltd
Management techniques and processes are still lagging behind the technology, while network infrastructure is constantly evolving to meet increasing data volumes and mission criticality. It is no surprise that many companies see inconsistent performance, unplanned disruption and increasing project lead times – as increasing complexity often means longer planning cycles.
For efficient day 3 operational management, the practical steps we will cover on infrastructure mapping techniques will help ensure there are no weak links (or wet string) in the data path from user to application.
David Cuthbertson, Managing Director, Square Mile Systems
As networks, servers and applications all increase in complexity, how do you make it simpler and less costly to manage changes and improve performance? We’ll cover practical steps needed to develop the knowledge sets needed to support major transformation projects, as well as improving end to end IT management processes. Ideal for anyone who has found that mapping their IT infrastructure dependencies needs more than one white board!
Nadeem Mohammed (Deffinity), David Cuthbertson (Square Mile Systems)
Nadeem Mohammed (Deffinity) and David Cuthbertson (Square Mile) will cover how a combination of workflow management and infrastructure documentation systems can dramatically impact the costs of managing changes at the physical layer. If you find the management of cabling and hardware changes requires an excessive amount of administration effort, site surveys and last minute coordination then you’ll find our webcast very useful. We’ll cover issues like supplier/outsource/team interfaces, project and services workflow, capacity management and improving agility to business changes. For data centres, offices, campus, branches, etc.
David Cuthbertson, Managing Director, Square Mile Systems; Robert Cowham, Services Director at Square Mile Systems
End user experience of IT systems depends on good change, configuration and release management (CCRM) techniques to be in place. But data centers, networks and physical infrastructure have CCRM issues just like application software development so what overlap is there? And how can new techniques like DevOps be applied beyond software development? Robert Cowham and David Cuthbertson will explain all.
This webinar shows how you can efficiently document IT infrastructure spanning multiple buildings - such as hospitals, universities, offices, airports, factories, ports, etc. We will cover the initial data capture process and then the ongoing maintenance of cabling, rack, network and other documentation presentation formats. Ideal for those who recognise that accurate IT documentation reduces project times, change costs and service disruption.
Andre Belisle - Gammagroup (Canada), David Cuthbertson - Square Mile (UK)
Reducing the data center footprint and cost efficiently implementing such projects is not simple, especially when dealing with the most critical IT components. Andre Belisle has planned and managed such projects in Canada with telco, finance and utilities and will highlight good practices that he has found work well. David Cuthbertson will cover how to get a baseline from which to manage the change activities.
David Cuthbertson, Managing Director, Square Mile Systems
IT technologies are changing faster than the process and practices – so expectations of improved services and cost reductions are often not realized. This presentation will cover some of the most common problems faced by organizations (both supplier and end user) and how to overcome them.
This webcast covers different ways to communicate complex risk and dependencies using impact forms and Visio visualisation amongst others. A key reason to implement a CMDB is to support improved impact and risk analysis for changes and incidents. In practice, many people find that lots of asset data doesn't help and a more focused CMDB and set of outputs is required.
Insurance companies today are soon to witness their own version of Uberization. In this webcast you will learn...
•The kind of experiences that can stir instant customer love and loyalty
•With customer data everywhere, how can you wisely give your customers the power of decision making?
•Best CX practices to prevent customer break ups
To get an overview on how you can uber-revolutionize your CX, join Finny, Head, Aspire Systems Digital on this webcast.
Chat is an excellent channel to improve service desk productivity, but when dealing with complex issues, it’s sometimes not enough. If your chat solution is implemented in a standalone silo, then customers may have to transfer to phone support when their issues go beyond the point of text, resulting in a disjointed customer experience. But if the chat transitions directly into a screen-sharing session, the support agent can instantly see and resolve the issue while maintaining a seamless conversation. This session will outline how to increase the value and power of chat through integrating it with other solutions such as remote support, knowledge bases, CRM and more. Turn your service desk into a one-stop-shop with a modern, integrated approach to support.
In our first Helion Cloud Suite web event, we introduced you to the new software suite from HPE that brings together a full range of hybrid cloud capabilities, enabling you to deliver and manage the full spectrum of applications and technologies -- from traditional, virtualized, cloud native and containers -- across a broad range of infrastructure environments.
Join this web event for a deeper dive, and be the first to see this new suite in action:
Manage hybrid and multi-cloud environments
Develop, deploy, and scale cloud-native applications
Drive business performance with focused analytics
More than just a hybrid cloud management platform, the HPE Helion Cloud Suite can help you manage any cloud, any environment, and any technology for any application. Go beyond cloud management, and learn what it means to become a cloud master.
View Part 1 of this 2 part series at: http://www.vivit-worldwide.org/members/group_content_view.asp?group=103644&id=600517
Many Security Operation Centers operate in a reactive mode. They primarily respond to alerts that are being presented to them by implemented detection technologies. And we all know alerts are generated in overwhelming volumes, severely crippling SOC’s effectiveness and efficiency. Today’s threat landscape requires SOCs to operate ever more proactively to keep up with the threat actors. More and more SOCs therefor are actively ‘hunting’ for threats that may be residing in the environment they are to defend. ‘Hunting' however requires a different approach from the traditional, reactive mode, not least for the SOC experts themselves.
Join Matias Bevilacqua, Mandiant Principal Incident Response Consultant, as he discusses tips and tricks for hunting for those lurking threats: what to look for, what tools to use, etc.? You will leave the session with some hands-on material to start turning over stones and uncover threats you never knew were there.
According to the latest annual Webroot Threat Brief, 97% of malware is unique to a specific endpoint, rendering static, signature-database security virtually useless. In fact, many attacks are staged, delivered, and terminated within a matter of hours, or even minutes, having harvested user credentials and other sensitive information. With the rising popularity of polymorphism and other trends, it is more crucial than ever that organizations strengthen their security postures with next-generation endpoint protection and real-time, highly accurate threat intelligence. Join this webinar for an in-depth discussion of the most recent quarter’s malware stats and trends, and how businesses can leverage this data to keep themselves, their users, and their customers safe from advanced attacks.
In 1896, Sakichi Toyoda created “autonomation”, sometimes called intelligent automation. Ever since then manufacturers and, now service providers, have been trying to reduce the number of people involved in nearly every process. There seems to be a prevailing belief that automation is the “magic bullet” to greater efficiency. The downside of humans involves their lack of speed (they are simply slower than machines) and the introduction of human errors into the process. But the upside of people is their brain. They can think, evaluate, assess, question, choose, make decisions and resolve ambiguities. This creates the dilemma we in IT face every time we decide to automate a process. The tools are readily available to accomplish the automation task but have we successfully matured the process to allow it to be automated in the first place or is the “magic bullet” really human intervention? Join Jim Blayney of CA Technologies and George Spalding from Pink Elephant as they noodle on the pros and cons of process automation in IT.
In this webinar you will learn:
- What kind of process is an effective automation candidate?
- How to design a process leading to automation
- Why the pressure to automate sometimes creates an over dependency on tools vs. solutions?
Give Business Consumers Best-of-Breed Tools to Improve Productivity
See how Cherwell Service Management helps your IT team meet the demands of today’s business consumer with a modern, streamlined and easy-to-use self-service portal and service catalog. Learn how to: 1) Adopt a Customer-Centric Approach
2) Strengthen IT Technician Skill Sets
3) Improve Support Interactions with Context
See how One-Step Visual Workflows allow you to easily customize workflows and automate tasks, expediting and improving service delivery to your end users. Learn about Cherwell’s Theme Editor, which enables you to customize your self-service portal(s) to match your corporate brand and increase utilization. Lastly, understand how Cherwell integrates with a wide range of third party solutions, allowing business consumers and IT to use best-of-breed tools to improve productivity.
The need to prioritize vulnerability management (VM) is greater than ever as IT security teams become overwhelmed with trying to protect against every threat that pops up. Organizations that understand the varying risks across vulnerabilities can focus on resolving dangerous exploitation, and avoid wasting crucial time addressing insignificant ones.
We invite you to attend the “Improving on 'Whack-a-Mole' Vulnerability Management” webcast featuring guest speaker Joseph Blankenship, Senior Analyst at Forrester, and Jimmy Graham, Director of Product Management at Qualys.
The following topics will be discussed during the webcast:
* Forrester data trends and insights from real-world client scenarios
* Why vulnerability management needs to be prioritized and elevated
* How Qualys ThreatPROTECT shows you what to remediate first (led by Qualys)
Getting started with MuleSoft? Looking for expert guidance on how to create integrations, manage APIs, and transform data? We'll be talking with a panel of certified MuleSoft developers about their experience working with Anypoint Platform - and we'll be taking your questions!
Attendees will learn:
– Tips and tricks on getting the most out of Anypoint Platform
– Troubleshooting for real-world scenarios
– Recommendations on necessary tools and training for Anypoint Platform
As a leader in IT, you are constantly challenged to build and deliver higher quality services while minimizing cost. This is difficult to do while managing daily operations, meeting service level agreements (SLAs), and sifting through data to pinpoint areas of improvement.
Service automation is a key strategy to drive major improvements across cost, quality and agility in service delivery. There are many areas that could be candidates for automation. Which would be the ones to drive the greatest business impact? This is where analytics come into play. By taking an analytical approach to automation, you’ll be making the best use of the operational data you already have.
Join us and find out how to:
Establish the value of structured communications as a baseline for organizing business goals and services
Leverage leading and lagging indicators to measure performance of a structured process
Align data and analytics to drive action across all stakeholders in an organization
Integrate benchmarking as the next step in business outcome improvement