Core Infrastructure Build and Configuration Management
This webcast looks at practical techniques to document complex host and network devices such as blades, Unix, network switches, etc. Automated deployment tools can help with the logical configuration, but much of the hardware build and planning is still done in spreadsheets, powerpoint and Visio.
SaaS, VoIP, Private/Virtualized, Public, Hybrid. There are many ‘shapes” of cloud and with each comes increasing reliance on a stable, high-performing network.
Join Rick Blaidsell and NETSCOUT- Fluke Networks Enterprise Solutions, as we discuss the challenges of cloud networks and the solutions organizations around the world are sharing with us. You will learn:
•Why initial intelligence gathering about your network is critical
•How to use on-going monitoring to identify problem domains
•What is needed to keep everything “clean” for hosted VoIP
•When to stay with a physical environment
Charl Joubert from University of Pretoria in South Africa explains why HP Service Manager with Smart Analytics leverages Big Data to be a game changer for problem management at the service desk and how amazing gains have been measured on daily tasks.
When adding new 10G infrastructure to your network it is best practice to validate performance before making it operational. Yet this step is frequently skipped - increasing the likelihood of future problems such as:
•More time spent troubleshooting
•Sub-optimal application delivery
In this webinar learn how the new OneTouch AT 10G Network Assistant facilitates 10G infrastructure acceptance testing with automated, 1-button standardised testing and reporting.
Learn how to take control of your data by using advanced encryption, centralized key management and cutting edge access controls and policies. In this session, Imam Sheikh, Dir. Product Management at Vormetric, and Tricia Pattee, HOSTING Product Manager will discuss how to proactively address PCI Compliance in the cloud, protect intellectual property and comply with data privacy and system integrity regulations. Join this informative webinar to learn about HOSTING and Vormetric data encryption security solutions and best practices that have helped leading Fortune 500 businesses protect their sensitive data across their private, public and hybrid cloud environments!
What you'll learn:
• How data encryption helps prevent data breaches
• How to address PCI compliance requirements in the cloud
• How to safeguard cardholder information that is stored in a variety of different databases and versions
• The HOSTING and Vormetric approach to securing data in motion and at rest
COMLINE has updated and improved its datacenter to the next generation, based on HP Cloud Service Automation and HP Operation Orchestration. COMLINE has built a secure and highly automated hybrid cloud architecture to deliver IT services to SMEs throughout Germany from an advanced data centre. Return on investment has been achieved in less than one year along with 80% company productivity gain.
Vistara service maps allow your IT operations teams to manage a service comprised of disparate resources as a logical entity. By visualizing service topology and understanding the relationships between resources and services, IT teams can proactively prevent business-impacting events and react to issues with better situational awareness.
Vistara Solution Architect, RK Kukunuri will demonstrate best practices to create service maps in Vistara, including the right planning methodology, setting up policies and for an application like Exchange, as well as a more complex composite cloud service.
KEPNER-TREGOE will talk about the role of Root Cause Analysis in the context of IT support functions, the pressures they face as well as the goals and needs for specific results when deploying different RCA and troubleshooting techniques. Furthermore, they will discuss the challenges of adopting new skills in high-pressure, complex, process-driven service environments and ways to overcome the gap between the theory of training and on-the-job proficiency via coaching and simulation.
Connecting assets to audiences with speed and scale requires a data integration solution that allows you to integrate in real time via APIs, do batch tasks such as data ingestion or synchronization and handle a variety of data sources -- from JSON to XML to EDI. With Mule 3.7, we introduced DataWeave, a simple, powerful way to query and transform all types of data.
We’ll be showcasing the power of DataWeave in the following scenarios:
- Highly performant mappings and transformations
- Simple one-to-one mappings
- Complex mappings (e.g. joins, filtering, partitioning)-
- Easy to write, easy to maintain, metadata aware mappings
KEPNERandFOURIE will explain the problem solving processes specifically designed for the IT environment. They will focus on the application of these processes to real world IT issues in which they have been involved. K&F will explain the importance of finding the technical cause of a problem/incident before trying to determine the Root Cause. They will also highlight the RCA application developed in conjunction with ServiceNow and available in their App Store.
David Cuthbertson, CEO, Square Mile Systems and Kristofer Mathisen, VP, David Kenneth Group
If transforming your data center without service interruptions is imperative, join this session to learn about a tested and proven methodology, the DKGm, that will get you there. It has produced to date on time and on budget data center transformations without service interruptions 100% of the time.
Join David-Kenneth Group’s Kristofer Mathisen as he presents the details of the DKGm, including its processes, procedures, tools and technologies for data center transformations.
So many companies drown in spreadsheets and duplicate diagrams when trying to document IT infrastructure, but there are better ways. This webinar will cover simple methods and techniques to reduce effort and improve quality of network, data centre and systems documentation. The aim is to achieve a baseline of complex environments which is updated and maintained by change processes.
Lee Smith (Dee Smith & Ass.), David Cuthbertson (Square Mile Systems)
Lee Smith (Dee Smith & Associates) and David Cuthbertson (SMS) will cover their approach and methods of assessing existing data centre facilities and management processes. Rapid changes in both IT and data centre technologies often mean that facilities and management techniques fail to evolve fast enough, with the data centre potentially being the weak link in the delivery chain of all IT services. Achieving a baseline through an assessment is critical for any improvement or transformation activity - but is not so easy to do in practice.
Roland Bullivant, Silwood & David Cuthbertson, Square Mile
Vital for teams who have to manage change and transformation activities in complex environments with enterprise systems (SAP, JD Edwards, Siebel, Peoplesoft, Oracle eBusiness, etc). A case study in how enterprise application discovery (Safyr) can be combined with Visio automation and infrastructure documentation (AssetGen). Reduce project risk, delays, cost overruns, individual overloads and improve your operational controls at the same time.
David Cuthbertson, Jerry Bowman - Square Mile Systems
Increasing connectivity complexity requires an evolution in data center planning and change management. If TIA606C, diverse routing, BICSI-002, VLAN, fabrics, SAN, MLAN, OOB, ILO, Video, TOR/EOR, MDA/ZDA, A/B is jargon you recognise, then you'll recognise where mistakes and delays occur. We'll cover how to make it easier - especially as scale and complexity increase.
David Cuthbertson & Jerry L Bowman, CEO & President, SquareMile Systems
Rather than being an internal pipeline just carrying data, the network is now being seen as the weakest link of an organization’s IT infrastructure, with design, build, changes and risks all needing clear formal controls. As more federal and commercial organizations are using the NIST framework to review their cybersecurity controls, they are finding that managing the data in transit is just as important as securing the applications and data centers. Just by implementing basic good operational practices, much of the cybersecurity framework audit requirements can be met without any extra effort.
The pace of change in data centers is increasing, but so are the size of the spreadsheets and the time taken to deliver changes. And the risks increase with the complexity of virtualised systems and cloud services. We have a few tips on methods and techniques that can help data center teams avoid being overwhelmed by BAU change and increased governance requirements. So they can look forward to going to work!
A well planned IT infrastructure is often compromised as soon as equipment in installed and connected up. Wiring looks like tangled spaghetti, performance is affected by damage, it takes ages to make changes and the only person who knows has left. But if you implemented best practice it could all be different! Bob Camerino from ITS is our guest speaker on what those best practices are. and how you move forward with a legacy infrastructure
Bob Camerino, ITS and David Cuthbertson, Square Mile
The regulatory needs of GMP (Good Manufacturing Process) require documentation covering all aspects of manufacturing – including IT systems and infrastructure such as networks, servers, software, etc. Accurate, maintained IT documentation is a common weak point because of the complexity, but auditors don’t care when it comes to signing off compliance. In this webcast Bob Camerino of ITS will cover the typical scope and types of information covered by CDM (Compliance Documentation Management) and efficient methods of maintenance.
David Cuthbertson, Managing Director, Square Mile Systems; Mark Dansie, IT Infrastructure Consultant at Inflectiontech Ltd
Management techniques and processes are still lagging behind the technology, while network infrastructure is constantly evolving to meet increasing data volumes and mission criticality. It is no surprise that many companies see inconsistent performance, unplanned disruption and increasing project lead times – as increasing complexity often means longer planning cycles.
For efficient day 3 operational management, the practical steps we will cover on infrastructure mapping techniques will help ensure there are no weak links (or wet string) in the data path from user to application.
David Cuthbertson, Managing Director, Square Mile Systems
As networks, servers and applications all increase in complexity, how do you make it simpler and less costly to manage changes and improve performance? We’ll cover practical steps needed to develop the knowledge sets needed to support major transformation projects, as well as improving end to end IT management processes. Ideal for anyone who has found that mapping their IT infrastructure dependencies needs more than one white board!
Nadeem Mohammed (Deffinity), David Cuthbertson (Square Mile Systems)
Nadeem Mohammed (Deffinity) and David Cuthbertson (Square Mile) will cover how a combination of workflow management and infrastructure documentation systems can dramatically impact the costs of managing changes at the physical layer. If you find the management of cabling and hardware changes requires an excessive amount of administration effort, site surveys and last minute coordination then you’ll find our webcast very useful. We’ll cover issues like supplier/outsource/team interfaces, project and services workflow, capacity management and improving agility to business changes. For data centres, offices, campus, branches, etc.
David Cuthbertson, Managing Director, Square Mile Systems; Robert Cowham, Services Director at Square Mile Systems
End user experience of IT systems depends on good change, configuration and release management (CCRM) techniques to be in place. But data centers, networks and physical infrastructure have CCRM issues just like application software development so what overlap is there? And how can new techniques like DevOps be applied beyond software development? Robert Cowham and David Cuthbertson will explain all.
This webinar shows how you can efficiently document IT infrastructure spanning multiple buildings - such as hospitals, universities, offices, airports, factories, ports, etc. We will cover the initial data capture process and then the ongoing maintenance of cabling, rack, network and other documentation presentation formats. Ideal for those who recognise that accurate IT documentation reduces project times, change costs and service disruption.
Andre Belisle - Gammagroup (Canada), David Cuthbertson - Square Mile (UK)
Reducing the data center footprint and cost efficiently implementing such projects is not simple, especially when dealing with the most critical IT components. Andre Belisle has planned and managed such projects in Canada with telco, finance and utilities and will highlight good practices that he has found work well. David Cuthbertson will cover how to get a baseline from which to manage the change activities.
David Cuthbertson, Managing Director, Square Mile Systems
IT technologies are changing faster than the process and practices – so expectations of improved services and cost reductions are often not realized. This presentation will cover some of the most common problems faced by organizations (both supplier and end user) and how to overcome them.
This webcast covers different ways to communicate complex risk and dependencies using impact forms and Visio visualisation amongst others. A key reason to implement a CMDB is to support improved impact and risk analysis for changes and incidents. In practice, many people find that lots of asset data doesn't help and a more focused CMDB and set of outputs is required.
David Cuthbertson, Managing Director, Square Mile Systems
Without changing the way you manage the data centre, you won’t get the benefit of DCIM toolsets. So which comes first? tools, process changes or the people changes? This talk covers the issues that affect the efficient running of data centres beyond DCIM toolsets.
Maintaining large numbers of Visio diagrams of complex IT environments is now possible using new automation techniques. We'll cover how to have overnight updates of racks, floor plans, networks, applciation service maps, etc. from an infrastructure configuration database.
Maintaining an infrastructure documentation portal has suddenly become easier for mutli-site, enterprise environments.
Ian Preskett & David Cuthbertson, BCS Configuration Management Specialist Group
Join this software asset management (SAM) and service management webinar presented by the BCS Configuration Management Specialist Group. This session will cover the following key topics:
•An understanding of the principles of SAM
•How does SAM fit into Service Management
•How to assess the starting point in your company.
•How to move forward
Ian Preskett has many years of experience in IT. In the last 10 years Ian has specialized in SAM Process consultancy and, until recently, he was the SAM Process and Maturity Practice Manager for a large reseller of software. Ian’s philosophy is to ensure that SAM processes integrate with the service management processes to deliver highly effective SAM and reduce risk by maintaining software license compliance. Ian is keen to promote the value of SAM to the market place, and is a committee member of the BCS CMSG (Configuration Management Specialist Group).
David Cuthbertson is Managing Director at Square Mile Systems. David has been focused for many years on developing and applying configuration management techniques to technical and service infrastructure. More recently he has been developing techniques and toolsets that link service management CMDBs to data centers, networks, storage and other environments. He is a regular speaker for both the BCS and ITSMF covering all aspects of configuration management from strategic to tactical implementations.