Geoff Southam, Atlas: Peter Karran, Atlas; Dave Powell, Atlas
We will talk about how to embed a culture of continual service improvement across the service lifecycle in a very large and complex IT service provider, in a way that:
•Aligns CSI with overall business strategy according to ITIL
•Benchmarks and measures for CSI maturity
•Puts the CSI 7-step process at the heart of everything we do
•Combines the partners quality management know how: e.g. LEAN and 6-sigma
•Breaks new ground without being “bleeding edge”
So that the organisation is continually becoming ever more efficient and effective.