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How to Make CSI the Practical Reality

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Geoff Southam, Atlas: Peter Karran, Atlas; Dave Powell, Atlas
We will talk about how to embed a culture of continual service improvement across the service lifecycle in a very large and complex IT service provider, in a way that:
•Aligns CSI with overall business strategy according to ITIL
•Benchmarks and measures for CSI maturity
•Puts the CSI 7-step process at the heart of everything we do
•Combines the partners quality management know how: e.g. LEAN and 6-sigma
•Breaks new ground without being “bleeding edge”

So that the organisation is continually becoming ever more efficient and effective.
Apr 27 2011
39 mins
How to Make CSI the Practical Reality
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  • Title: How to Make CSI the Practical Reality
  • Live at: Apr 27 2011 8:00 am
  • Presented by: Geoff Southam, Atlas: Peter Karran, Atlas; Dave Powell, Atlas
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