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Raise the Bar on Service Quality: KPIs that Drive Value

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Julie L. Mohr, President, Mind The IT Gap
It is time to raise the bar for IT organizations and define a new standard quo. Problem Management is the key to increasing service quality. This requires both reactive and proactive problem management, measurements that are linked to value creation for the business and real tangible outcomes. This presentation explores both ITSM and IT Governance frameworks, the proposed key performance indicators and maps these along with other measurements to business value.
Sep 20 2011
49 mins
Raise the Bar on Service Quality: KPIs that Drive Value
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  • Title: Raise the Bar on Service Quality: KPIs that Drive Value
  • Live at: Sep 20 2011 8:00 pm
  • Presented by: Julie L. Mohr, President, Mind The IT Gap
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