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Problem Management and the Golden Eggs

This presentation will share how you can use problem management to relieve the constraints in your systems. This will allow you to free up time and resources, while still improving your customer service.

Roger Bennett is a lead consultant in ITIL, ISO, and best practice management. Afte
This presentation will share how you can use problem management to relieve the constraints in your systems. This will allow you to free up time and resources, while still improving your customer service.

Roger Bennett is a lead consultant in ITIL, ISO, and best practice management. After 12 years running the IT for an adventure travel firm, Roger joined Reuters, earned an MBA and discovered ITIL. He is currently contracting independently for his own company NGFF Ltd.
Recorded Sep 20 2011 47 mins
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Presented by
Roger Bennett, Managing Director, NGFF Ltd.
Presentation preview: Problem Management and the Golden Eggs
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  • Title: Problem Management and the Golden Eggs
  • Live at: Sep 20 2011 8:00 am
  • Presented by: Roger Bennett, Managing Director, NGFF Ltd.
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