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The Secret to a Successful Service Catalog - What ITIL Never Told You

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Ivanka Menken, Founder and CEO, the Art of Service
Implementing a service catalog isn't a simple "painting by numbers" as the ITIL framework and ISO standards leave large areas for interpretation. This presentation touches on the most obvious success factors of a service catalog implementation: communication, contacts, consistency (and more).
May 18 2012
37 mins
The Secret to a Successful Service Catalog - What ITIL Never Told You
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  • Title: The Secret to a Successful Service Catalog - What ITIL Never Told You
  • Live at: May 18 2012 6:00 am
  • Presented by: Ivanka Menken, Founder and CEO, the Art of Service
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