Hi [[ session.user.profile.firstName ]]

The Secret to a Successful Service Catalog - What ITIL Never Told You

Implementing a service catalog isn't a simple "painting by numbers" as the ITIL framework and ISO standards leave large areas for interpretation. This presentation touches on the most obvious success factors of a service catalog implementation: communication, contacts, consistency (an
Implementing a service catalog isn't a simple "painting by numbers" as the ITIL framework and ISO standards leave large areas for interpretation. This presentation touches on the most obvious success factors of a service catalog implementation: communication, contacts, consistency (and more).
Recorded May 18 2012 37 mins
Your place is confirmed,
we'll send you email reminders
Presented by
Ivanka Menken, Founder and CEO, the Art of Service
Presentation preview: The Secret to a Successful Service Catalog - What ITIL Never Told You
Recommended for you:
  • Date
  • Rating
  • Views

Embed in website or blog

Successfully added emails: 0
Remove all
  • Title: The Secret to a Successful Service Catalog - What ITIL Never Told You
  • Live at: May 18 2012 6:00 am
  • Presented by: Ivanka Menken, Founder and CEO, the Art of Service
  • From:
Your email has been sent.
or close
You must be logged in to email this