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Strategic Service Management Reference Model

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Stuart Rance, Strategic Service Management Consultant, Hewlett-Packard
Stuart will present a framework that he uses with his clients to help them understand service management from a strategic perspective. This framework helps IT organizations to focus decision making and investment in the areas that will create the best value for them and their customers.
Jul 11 2012
49 mins
Strategic Service Management Reference Model
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  • Title: Strategic Service Management Reference Model
  • Live at: Jul 11 2012 10:00 am
  • Presented by: Stuart Rance, Strategic Service Management Consultant, Hewlett-Packard
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