Andrew Harsch, Director of Portfolio Marketing, Chris Orr, VP Solution Architecture and Ed Vaccaro, VP Product Mgmt, Unisys
IT professionals who are responsible to deliver IT services to the business, protect the enterprise, secure the data, and deliver reliable services are being challenged with the plethora of consumer-grade technologies that are being brought into the workplace, management of Cloud and SaaS solutions, BYO programs, and many other Disruptive Trends. Service Management processes and supporting technologies must evolve, and quickly, to keep pace with the business. In addition, how IT delivers these services to the business must change, impacting the Service Desk and Portals. Join host Andrew Harsch, Director of Portfolio marketing and his guests; Chris Orr, VP Solution Architecture and Ed Vaccaro, VP Product Management at Unisys ITSM, on how to move from the theory of great support to an actionable plan to modernize the service management framework.