Douglas LeMaster, itSMF USA; Colin Rudd, itSMF UK; Stephen Mann, Forrester Research; Steve Hanson, BMC
Many organizations successfully implement many of the service management processes contained within ITIL®. However several processes prove very difficult to implement in practice within organizations. Problem management is one of those processes.
This session includes some of the leading service management experts and looks at what are the main issues and challenges associated with the practical implementation of problem management. The panel will also provide their views on how these issues and challenges can be overcome or avoided.