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Empowering End Users with a Modern Customer Experience

The “impersonal” world of self-service has taken over. It has become the preferred method of interaction. At the very minimum an organization must provide equivalent service across all touch-points – telephone, email and web self-service. In fact, it has gone one step further to a demand for cross
The “impersonal” world of self-service has taken over. It has become the preferred method of interaction. At the very minimum an organization must provide equivalent service across all touch-points – telephone, email and web self-service. In fact, it has gone one step further to a demand for cross-touchpoint service. The IT organization must move from a multi-channel approach to an agile approach – regardless of where the request begins, it may finish in another channel.
Recorded Aug 7 2012 59 mins
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Presented by
Elisabeth Cullivan, Product Marketing
Presentation preview: Empowering End Users with a Modern Customer Experience
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  • Title: Empowering End Users with a Modern Customer Experience
  • Live at: Aug 7 2012 6:00 pm
  • Presented by: Elisabeth Cullivan, Product Marketing
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