Glenn O’Donnell, Forrester
Automation is the underpinning of any data center or cloud transformation initiative, but the state of automation techniques is as diverse and varied at IT itself. In this session, some of IT's automation thought leaders will gather for an authentic conversation around many of the key challenges enterprises are trying to solve when it comes to cloud architecture, choosing a solution, and measuring value.

Join this session to better understand which approach to IT automation makes the most sense for you...
Panelists:
• Wayne Greene, CTO, CIAC, Cisco
• Luke Kanies, Founder/CEO, Puppet Labs
• Nand Mulchandani, co-founder/CEO, ScaleXtreme
• Brett Adam, SVP & CTO, rPath
Jul 12 2012
60 mins
IT Automation Unplugged
More from this community:

IT Service Management

  • Live and recorded (2598)
  • Upcoming (53)
  • Date
  • Rating
  • Views
  • This live demo will show you how you can seamlessly blend business communications into your cloud work environment, creating an enterprise-grade communications hub with an easy-to-use interface that is very simple for end-users to deploy and IT to manage.

    Make it easy for employees to initiate PSTN calls and SMS, view screen pops with relevant information, automatically log the calls, and more -- without ever leaving their favorite apps. You’ll also see how easy it is to add new users and make changes as your business evolves with RingCentral’s cloud based communications system.

    Our expert presenter will walk you through how it works and answer your questions. You’ll see:

    •How to place calls with one click from within your business apps
    •Views of customer profile and communications history
    •Automated ticket creation from calls
    •And more!
  • Number porting is a meticulous process. You want to do the right thing at the right time, or you could throw off your transition schedule. We’ll take you through the timeline and point out the pitfalls so that you can transition to your new cloud phone system without a hitch.
  • Für die intelligente IT von morgen – Highlights und Features von FNT Command 10

    Die tiefgreifenden Entwicklungen der Trends wie „Big Data“, „Cloud“ und „Internet of Things“ ebnen bereits heute den Weg für die IT der Zukunft. Aufgrund der steigenden Komplexität der zu verwaltenden Infrastrukturen besteht für Verantwortliche in IT, Telekommunikation und Rechenzentren die größte Herausforderung darin, die benötigten Informationen zum richtigen Zeitpunkt abrufen zu können.

    Aus diesem Grund wurden die neuen Funktionalitäten von FNT Command 10 mit dem Fokus entwickelt, jeden Anwender in seinem individuellen Aufgabenbereich optimal zu unterstützen. Claudia Lehmann, Product Marketing Manager, stellt Ihnen die neuen Highlights vor, mit denen Sie einen völlig neuen Einblick in Ihre Daten erhalten können.
  • Over 90% of targeted attacks start with email. Criminals create very convincing emails to trick your users into clicking on a link, opening an attachment, or replying with their credentials. The attack methods criminals employ with phishing emails are constantly changing and so must your email security to block these attacks before damage occurs. Learn about the newest trends in phishing email attacks and how to protect your organization.
  • Employee self-service is often viewed by IT as a 'knight in shining armor' since it can provide quicker employee access to both help and new services, while taking some of the pressure off overworked corporate IT service desks. However, for many organizations, their initial attempts to introduce self-service have been more white elephant than white knight – with low employee adoption and utilization rates – often due to an overemphasis on the technology.

    Thankfully now, after many hard lessons have been learned, some organizations are finally getting self-service right. In this webinar, we’ll share how they’ve succeeded, by:

    * Exploring the variety of challenges and potential pitfalls with self-service – including technology, management, and end-user perspectives
    * Offering practical advice and good practice on how to design, launch, manage, and encourage the use of an employee self-service facility for IT (or any other corporate service provider)
    * Providing sensible actions that will help you to either get started with, or to improve upon, self-service within your organization
  • The economic significance of application management is often underrated. Did you know that about 40% of IT budgets is spent on keeping applications up and running, up to date and under control? But are you getting enough value out of your investments?

    This webinar explores application support, maintenance/renewal and strategy.
    Takeaways:
    - overview of the whole Application Management domain and its relationships with the business and other IT disciplines and external service providers
    - better understanding of the costs and benefits of Application Management and how to influence them
    - frameworks, standards and trends and how to benefits from them
  • Do any of these comments sound familiar?

    - “Only the new people find value in our knowledge base.”
    - “Once our teams learn how to resolve something, they don’t need to use the knowledge base.”
    - “It takes longer to find it in the knowledge base than it does to figure it out.”
    - “Our knowledge base is out dated and cumbersome to use.”
    - "I’ll ask (insert name here), he / she will know the answer.”
    If so, you may be stuck in the knowledge-engineering rut. The Knowledge-centered-support methodology is a proven best practice that overcomes these challenges. Attend this session to learn about the KCS methodology and how you can use it to:

    -reduce the time to resolution
    -standardize answers to your customers
    -lower support costs
    -increase customer satisfaction
    -increase employee job satisfaction

    KCS becomes the way you resolve incidents, answer questions, share your knowledge with peer staff, and in short get people back to work. Because it is part of the Incident process, it is always current and accurate and enables your teams to continually support an expanding breadth of services.

    Additionally, you will hear about the journey of the University of Phoenix, and parent company Apollo Education Group, in moving out of old-school knowledge engineering, “ivory tower” knowledge approaches, and into the realm of real-time knowledge management – using KCS to empower front-line staff content administration, and manage knowledge by positive peer-to-peer relationships. We will discuss the use of the Knowledge-Centered Support (KCS) methodology in a highly-regulated business environment, to capture, structure, and reuse knowledge as new incidents occur and the business environment changes. Our chat will discuss the methods utilized, uncover the “ditches” to avoid, and present the metrics used to measure and prove success.
  • With all the advantages public and private clouds provide today, do you have the comprehensive cloud analytics that goes with it?
    • Are you able to coordinate the overall performance of your cloud today, to truly gauge service health and operational efficiencies?
    • Have you been able to compare costs of different providers with ease, to rapidly determine trends in quality and reliability?

    If these topics are important to you, then join us for this hybrid cloud management session on cloud analytics.

    Register for this webinar and learn how to gain full visibility into your organization and make the informed decisions and adjustments in investments that will meet your profitability targets and increase user satisfaction.
  • Flash is one of the biggest trends taking over the IT infrastructure world. It’s applicable everywhere, not just for large enterprises, so find out what makes Flash Storage so compelling and how to position it within the SMB segment.
  • Channel
  • Channel profile
  • Cloud Best Practices: Applying the Enterprise Cloud Adoption Framework Recorded: Sep 19 2012 53 mins
    Brett Adam
    Starting points, traps, and destinations on the journey to the cloud...

    As enterprise IT and service providers face pressure to adopt cloud, deciding where to start and how to progress on the journey can be a real challenge. There’s simply too much noise and too few patterns or precedents to rely upon.

    Join this timely webinar to learn about the Enterprise Cloud Adoption Framework, the first and only cloud adoption model that provides detailed guidance for how to think about the journey to cloud over a series of progressive investments. It’s designed to shine light on the paths in the journey to adopt cloud, providing the guideposts for making decisions.

    During this webinar you will learn...
    • Why standardization of both infrastructure and app platforms is a must
    • Starting points, traps, and destinations on the journey to the cloud
    • The difference between “Silicon Valley PaaS” and Enterprise PaaS
    • The pragmatic steps to achieving a cloud that yields business results
  • IT Automation Unplugged Recorded: Jul 12 2012 60 mins
    Glenn O’Donnell, Forrester
    Automation is the underpinning of any data center or cloud transformation initiative, but the state of automation techniques is as diverse and varied at IT itself. In this session, some of IT's automation thought leaders will gather for an authentic conversation around many of the key challenges enterprises are trying to solve when it comes to cloud architecture, choosing a solution, and measuring value.

    Join this session to better understand which approach to IT automation makes the most sense for you...
    Panelists:
    • Wayne Greene, CTO, CIAC, Cisco
    • Luke Kanies, Founder/CEO, Puppet Labs
    • Nand Mulchandani, co-founder/CEO, ScaleXtreme
    • Brett Adam, SVP & CTO, rPath
  • rPath Announces Cloud Engine 6.5 and Free Puppet Support Recorded: Mar 7 2012 62 mins
    Brett Adam, Chief Technology Officer, rPath and Shawn Edmondson, VP, Product Strategy, rPath
    Crossing the chasm from development and test of complex enterprise applications to actually deploying and keeping them up-to-date can be a treacherous trail lined with increasing customer demands, rapidly changing technology, and shrinking resources. Automation is key, and piecing together a scripted approach to automation won’t get you to the other side.

    That’s why rPath is bundling support and services to ease migration for users who’ve tried to achieve enterprise application automation with Puppet and have come up short.

    With rPath Cloud Engine 6.5, Puppet users can...

    • Keep scripts and modules you’ve created
    • Easily migrate from a complex programming to push-button automation
    • Use platform-agnostic App GPS technology to ensure fast, consistent, reliable application deployment, update, and maintenance
    • Throw away old-school layered approaches and leverage the speed of image deployment
    • Have real Windows support

    rPath customers can use Puppet bundling, including full support, at no extra cost.

    For more information on rPath Cloud Engine 6.5 and the rPath + Puppet story, visit rpath.com/solutions/rPath+Puppet
Take the chaos out of application delivery
Subscribe to webcasts that explain how cloud builders, buyers and providers must use apps to squeeze the most money out of the cloud, and rPath’s platform-agnostic App GPS™ technology gets the app there faster, more consistently and reliably than any other solution.

Embed in website or blog

Successfully added emails: 0
Remove all
  • Title: IT Automation Unplugged
  • Live at: Jul 12 2012 5:00 pm
  • Presented by: Glenn O’Donnell, Forrester
  • From:
Your email has been sent.
or close
You must be logged in to email this