IT Automation Unplugged

Glenn O’Donnell, Forrester
Automation is the underpinning of any data center or cloud transformation initiative, but the state of automation techniques is as diverse and varied at IT itself. In this session, some of IT's automation thought leaders will gather for an authentic conversation around many of the key challenges enterprises are trying to solve when it comes to cloud architecture, choosing a solution, and measuring value.

Join this session to better understand which approach to IT automation makes the most sense for you...
Panelists:
• Wayne Greene, CTO, CIAC, Cisco
• Luke Kanies, Founder/CEO, Puppet Labs
• Nand Mulchandani, co-founder/CEO, ScaleXtreme
• Brett Adam, SVP & CTO, rPath
Jul 12 2012
60 mins
IT Automation Unplugged
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IT Service Management

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  • Over the past several years, ITSM has evolved dramatically. What was considered mature and effective Service Management a short time ago is barely sufficient today. Does this get you thinking about what is next for ITSM and whether your Service Management solution is the one to take you to the next level? Good! Let’s get together and talk about it. We will look at industry best practices, lessons learned and what you should consider in your future plans to get to the next frontier of ITSM.

    Join George Spalding, Executive Vice President of Pink Elephant, as he presents his thoughts about how we got HERE and what he believes are the next best moves to get us THERE – in the future of ITSM. George Spalding won the 2012 Ron Muns Lifetime Achievement Award from HDI, is one of the world’s most insightful IT Service Management and Support experts and has spent several years as a consultant to the White House, the Smithsonian Institute, and the Federal Bureau of Investigation. George is an ITIL Expert, he is a regular author of IT articles and white papers, and is a presenter at global ITSM conferences and events.
  • Over the past several years, ITSM has evolved dramatically. What was considered mature and effective Service Management a short time ago is barely sufficient today. Does this get you thinking about what is next for ITSM and whether your Service Management solution is the one to take you to the next level? Good! Let’s get together and talk about it. We will look at industry best practices, lessons learned and what you should consider in your future plans to get to the next frontier of ITSM.

    Join George Spalding, Executive Vice President of Pink Elephant, as he presents his thoughts about how we got HERE and what he believes are the next best moves to get us THERE – in the future of ITSM. George Spalding won the 2012 Ron Muns Lifetime Achievement Award from HDI, is one of the world’s most insightful IT Service Management and Support experts and has spent several years as a consultant to the White House, the Smithsonian Institute, and the Federal Bureau of Investigation. George is an ITIL Expert, he is a regular author of IT articles and white papers, and is a presenter at global ITSM conferences and events.
  • The Operations Bridge is “the” solution for IT Operations to effectively address the challenges they face when it comes to managing the new style of IT: complex composite applications, virtualized environments, cloud-based services, big data, and a variety of management solutions from different vendors. In this session, you will learn how the HP Operations Bridge solution allows you to take up those challenges and consolidate all your existing IT monitoring solutions, providing a unique solution to maximize efficiency and improve runtime and performance of your IT services.
  • Enterprises are realizing that the opportunity of data analytics is maximum when the data is fresh and represents the "current reality" of operations or customer experience. The business value of data dramatically falls with its age.

    As IT and line-of-business executives begin to operationalize Hadoop and MPP based batch Big Data analytics, it's time to prepare for the next wave of innovation in data processing.

    Join this webinar on analytics over real-time streaming data.

    You will learn about:
    •How business value is preserved and enhanced using Real-time Streaming Analytics with numerous use-cases in different industry verticals
    •Technical considerations for IT leaders and implementation teams looking to integrate Real-time Streaming Analytics into enterprise architecture roadmap
    •Recommendations for making Real-time Streaming Analytics – real – in your enterprise
    •Impetus StreamAnalytix – an enterprise ready platform for Real-time Streaming Analytics
  • Problem Management is a game changer. It is critical in developing real quality in service delivery. However, very few organisations actually get this aspect of ITSM working well.

    This fourth session in the ITSM Goodness series will look at how we spend too much time focussing on efficient ‘fire-fighting’ (Incident Management), rather than looking at avoiding recurrence or eradicating faults altogether - ultimately a better solution for customer and provider alike. Often there are some simple misunderstandings around what Problem Management is or what is required to make it work. Also it can be difficult to find the right people to make Problem Management happen, particularly as it is not a simple linear process that can be ‘industrialised’ like Incident Management. This session provides simple clear guidelines on what is needed and how to make Problem Management work well for your organisation.

    This 8-part monthly series is designed to provide real-time value to newcomers and take to the next level those already familiar with the approach.

    ITSM Goodness is an approach created by Barclay Rae to deliver practical, proven, successful and accessible advice and guidance for ITSM and IT professionals. The focus is clear and simple – on achieving the right business outcomes from IT, and how this is delivered, via the Customer Experience.
  • The foundation of success for any company is an outstanding customer experience, but we all know the journey toward creating an amazing service culture is a challenging one. While a great culture doesn’t happen overnight, it IS attainable (really!) with the right approach. Join Joel Daly, HOSTING’s COO, as he discusses HOSTING’s journey: the obstacles, the companies we admire, and the process we undertook to reach excellent service.
  • For many IT Service Organisations the selection of their ITSM toolset is one of the most important, and expensive, decisions they can make. Causing huge disruption and extra work as staff are moved from one system to another. The ITSM toolset is like the engine that drives an IT department and its ability to ensure work is prioritised, integrated and moved between support teams. It is utterly critical to the running of an IT department, but if its so important why do so many IT departments only keep a toolset for 3-5 years before moving to another one and starting the process again?

    Join Peter Hubbard, Principal ITSM Consultant at Pink Elephant, as he shares his experiences on what happens during an ‘out of the box’ toolset implementation program, along with his advice and guidance on avoiding typical pitfalls that many implementations could easily avoid.

    Learn about the critical importance of People, Process and Product working in harmony to make sure that your toolset selection and implementation program delivers real business value quickly.

    Learn why ‘Out of the box’ is a dangerous phrase, and there is no such thing in the real world. Peter will be join by Michael Jenkins, a veteran toolset implementer with over 20 such projects behind him as they discuss what happens in an ‘out of the box’ implementation.

    They will discuss how to pick a toolset, the value of use cases, what happens on the vendor ‘demo day’ and what sort of actions you can be undertaking prior to the chosen vendor starting their implementation in order to speed up the process and make sure that your most expensive ITSM decision returns real value.
  • There’s a sea change taking place in service and how consumer ‘journeys’ are taking place. Howard Kendall, founder of the SDI, has spent much time keeping track of what is really going on, how customer expectations are changing, and how we can use leverage this in the service desk industry.

    Join Howard for an informative discussion on how service desk can successfully rise to the challenge of delivering excellent customer service, meeting, and possibly surpassing, the expectations of the customers they support. Howard will provide some top tips that will help to win the hearts and minds of service desk customers and build stronger relationships with end-user constituents, elevating the position of the service desk within the IT organisation.
  • Join us for a 30-minute live session every Friday, where we’ll tour the RingCentral interface, discuss the latest innovations and features available on the RingCentral platform, and share best practices on leveraging cloud communications for your business. This session features a live demo of RingCentral Office and an open Q&A session led by a Sales Engineer. This week tune in and learn how your employees can hold multi-point HD video meetings around the world, anytime and anywhere with RingCentral Meetings.
  • When some organizations talk about “service catalogs,” what some of them really mean is “service request catalog” or even “employee self-help.” The service catalog and the service request catalog are typically critical components of an IT Portal that facilitates a wide array of interactions at all levels between the business and their IT service provider.

    This session will discuss the relationship between these catalogs as well as other artifacts and managing the interfaces with the business at the operational, tactical and strategic levels via an IT Portal on the intranet. How can we more effectively serve our users and customers by managing such a portal and leveraging well-constructed catalogs? Imagine the possibilities.
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  • Cloud Best Practices: Applying the Enterprise Cloud Adoption Framework Recorded: Sep 19 2012 53 mins
    Starting points, traps, and destinations on the journey to the cloud...

    As enterprise IT and service providers face pressure to adopt cloud, deciding where to start and how to progress on the journey can be a real challenge. There’s simply too much noise and too few patterns or precedents to rely upon.

    Join this timely webinar to learn about the Enterprise Cloud Adoption Framework, the first and only cloud adoption model that provides detailed guidance for how to think about the journey to cloud over a series of progressive investments. It’s designed to shine light on the paths in the journey to adopt cloud, providing the guideposts for making decisions.

    During this webinar you will learn...
    • Why standardization of both infrastructure and app platforms is a must
    • Starting points, traps, and destinations on the journey to the cloud
    • The difference between “Silicon Valley PaaS” and Enterprise PaaS
    • The pragmatic steps to achieving a cloud that yields business results
  • IT Automation Unplugged Recorded: Jul 12 2012 60 mins
    Automation is the underpinning of any data center or cloud transformation initiative, but the state of automation techniques is as diverse and varied at IT itself. In this session, some of IT's automation thought leaders will gather for an authentic conversation around many of the key challenges enterprises are trying to solve when it comes to cloud architecture, choosing a solution, and measuring value.

    Join this session to better understand which approach to IT automation makes the most sense for you...
    Panelists:
    • Wayne Greene, CTO, CIAC, Cisco
    • Luke Kanies, Founder/CEO, Puppet Labs
    • Nand Mulchandani, co-founder/CEO, ScaleXtreme
    • Brett Adam, SVP & CTO, rPath
  • rPath Announces Cloud Engine 6.5 and Free Puppet Support Recorded: Mar 7 2012 62 mins
    Crossing the chasm from development and test of complex enterprise applications to actually deploying and keeping them up-to-date can be a treacherous trail lined with increasing customer demands, rapidly changing technology, and shrinking resources. Automation is key, and piecing together a scripted approach to automation won’t get you to the other side.

    That’s why rPath is bundling support and services to ease migration for users who’ve tried to achieve enterprise application automation with Puppet and have come up short.

    With rPath Cloud Engine 6.5, Puppet users can...

    • Keep scripts and modules you’ve created
    • Easily migrate from a complex programming to push-button automation
    • Use platform-agnostic App GPS technology to ensure fast, consistent, reliable application deployment, update, and maintenance
    • Throw away old-school layered approaches and leverage the speed of image deployment
    • Have real Windows support

    rPath customers can use Puppet bundling, including full support, at no extra cost.

    For more information on rPath Cloud Engine 6.5 and the rPath + Puppet story, visit rpath.com/solutions/rPath+Puppet
Take the chaos out of application delivery
Subscribe to webcasts that explain how cloud builders, buyers and providers must use apps to squeeze the most money out of the cloud, and rPath’s platform-agnostic App GPS™ technology gets the app there faster, more consistently and reliably than any other solution.

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  • Title: IT Automation Unplugged
  • Live at: Jul 12 2012 5:00 pm
  • Presented by: Glenn O’Donnell, Forrester
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