Join us on Friday, September 4th for a live online demo. You’ll learn how you can equip both office and at-home agents with enterprise-grade communications to deliver more cohesive and intelligent customer interactions at a lower cost.
RingCentral Contact Center incorporates inbound and outbound voice, email, chat, and SMS capabilities along with sophisticated queue and skills based routing and historical and real-time reporting to drive worker productivity and drive down costs.
AWS and Azure are the only 2 cloud providers that appeared in the “Leaders” quadrant published by Gartner. But, how similar or different are they? Join our webinar to take a closer look at AWS and Azure in terms of their offerings and their fitment for various industry use cases.
•How latest cloud services are simplifying IT processes?
•Closer look at the pros and cons of AWS and Azure
•Industry best practices and key things to keep in mind while selecting AWS or Azure
Patching systems and applications is a huge challenge, and doing it manually is not an option.
In this session Microsoft MVP Raphael Perez will look at the basics of SCCM Automation with PowerShell. You'll learn when automation should be used, get tips on making the most of WMI, SCCM PowerShell cmdlets and some of the techniques he uses when creating automation scripts.
Live attendees of this session will automatically participate in a draw of three editions of Raphael’s latest publication: System Center 2012 R2 Configuration Manager: Automation from Zero to Hero
About Raphael Perez: Raphael is one of the only three ‘Enterprise Client Management MVPs‘ based in UK, specialising in System Center Configuration Manager (SCCM) and with over a decade of front-line enterprise experience of working with Microsoft technology and Management solutions. Raphael has worked on a number of different enterprise SCCM, OS Deployment and Patch Management projects over the years.
Join us on Friday, August 28 for a live online demo. Learn how RingCentral supports your mobile workforce with powerful communications that work on the desktop, desk phone, smartphone, and tablet, making everyone productive and professional no matter where they are.
Understand how cloud-based solutions overcome many of the limitations of legacy PBX systems and make a BYOD environment easier and less costly to manage. See a demo of our powerful mobile app that lets you take HD voice, fax, text, online meetings, conferencing and more with you anywhere on your smart devices.
You’ll see how it works and get answers to your questions. Learn how to:
•Call, text, or fax anyone, anytime from your mobile app with Company Directory
•Use a single business identity with one business number.
•Manage your entire system of locations, departments, extensions, and direct numbers
•Use advanced call control for call flip, transfer, park, recording, and more.
Citrix XenApp and XenDesktop 7.6 are fast becoming the standard platforms for deploying application and desktop virtualization. Based on the new Flexcast Management Architecture (FMA), XenApp and XenDesktop 7.6 provides a unified platform that makes application and desktop delivery fast and easy.
Join us for the Top Eight Best Practices for Deploying Citrix XenApp and XenDesktop 7.6 live webinar to learn how to take advantage of all the new Citrix features and enhancements to improve the security, manageability and remote access of your virtual applications and desktops.
Please join HDI's, Executive Director, Certification & Training, Rick Joslin as he discusses the results from a recent HDI global research study that focuses on IT Service Management (ITSM) tools and processes organizations deploy to empower users with self-service. Learn how organizations successfully leverage self-service as well as what hurdles they encountered and the steps they took to improve their self-service capabilities.
So whether you are looking for validation, justification, or just want to get a sense of the latest ITSM tools and best practices, you don’t want to miss this webcast!
Attend this webcast to learn:
• What tools and/or process organizations deploy to encourage user self-service
• What benefits or hurdles organizations have experienced with user self-service
• How organizations have overcome the challenges around self-service
This event is approved for 1 Continual Professional Development (CPD) credit.
Today and in the future, Carrier Ethernet (CE) 2.0 will support the automated provisioning of dynamic cloud-based services through NFV and SDN as outlined in MEF’s Third Network vision and Lifecycle Service Orchestration strategy. The MEF’s Professional Certification Program is evolving to keep pace with these rapid developments in our industry.
This webinar will cover two key topics. It will introduce the new MEF C3 Professional Certification program and cover the terminology and concepts of Service Architecture, Connectivity Services, Lifecycle Frameworks and Lifecycle Orchestration. In addition, it will reveal why it is critical to fully understand how to deploy those CE service attributes necessary to support agile cloud services, which are covered in the current MEF-CECP exam.
This webinar is intended for individuals who plan, market, implement, deploy, operate and support CE services.
Take metrics and measurements to the next level: key performance indicators bring transparency into your data center management.
The data center was seen as a cost factor in the past, whereas for modern organizations it is the driver of business. Put a value to its contribution by measuring the right values. Rather than concentrating on technical details of data center operations, business oriented indicators put value to your data center output and allow you to involve your senior management.
In this webcast Oliver Lindner, Business Line Manager for Data Centers, gives you practical examples and shows how to design KPIs that fit your business needs.
Managing the SAP portion of your IT infrastructure has become a major challenge for many IT groups. SAP users struggle with manual interactions and custom scripts when trying to integrate SAP applications with other applications in their enterprise.
Join Ralf Paschen, Sr. Product Manager at UC4, as he discuss how UC4’s One Automation for SAP solutions provides process-oriented integration of all SAP and non-SAP applications throughout the enterprise. Scale your business operations without adding additional staff.
Register for this webcast and learn:
- How you can handle aggressive growth and manage an ever increasing workload without additional staff
- How to run multiple SAP instances and processes in sequence and in parallel, reducing job execution times.
- Save thousands of dollars per year in licensing fees, maintenance, administrative costs, invoicing and IT time savings
- Increase measurable ROI for all mass data processes by up to 80%.
John Sundet, Sr. Systems Analyst/Programmer at College of St. Benedict /St. John's University and Matt Busch, UC4 Sr. Produc
Ellucian's Banner Higher Education applications are helpful for aligning IT operations with your academic institutions’ requirements, but they can also create major challenges for your IT staff, including manual interventions for report generation, financial aid processing, and lack of visibility across your IT environment.
Join John Sundet, Sr. Systems Analyst/Programmer at College of St. Benedict /St. John's University and Matt Busch , UC4 Sr. Product Manager; as they discuss how a unified automation platform can turn manual cross-functional Banner activities, into well-orchestrated, automated and predictable process.
Attend this webcast and learn how an automation platform can improve your Banner applications including:
- Streamlining finance, payroll, student, financial aid, and alumni file processing
- Automate Banner ODS processing
- Automating batch processes and report generation
- Preventing server overload
- Managing complex interdependencies across heterogeneous IT infrastructure
Eric Gauthier, Senior IT Systems Administrator at BECU, and Mark Romeo, UC4 Sales Engineer
If your community-based financial institution is like most, your daily business batch cycle in DNA consists of manually entering 30, 40, 50, or more jobs that must be run in the correct sequence. This process is inefficient, time consuming, and susceptible to errors.
Join Eric Gauthier, Senior IT Systems Administrator at BECU, and Mark Romeo, UC4 Sales Engineer, as they discuss how a single unified automation solution can integrate existing applications and automate financial processes.
Attend this webinar and learn:
- How BECU was able to automate approximately 80 percent of their batch processing jobs
- How to streamline Automated Clearing House (ACH) transaction processing
- How to run DNA and non-DNA applications together
- How an automation solution can eliminate data entry errors
Scott Rohrbach, Deployment and Automation Engineer at Air Products and Chemicals, and Ralf Paschen, Sr Product Manager UC4
Join Scott Rohrbach, Deployment and Automation Engineer at Air Products and Chemicals, and Ralf Paschen, Senior Product Manager at UC4, to discover how Air Products and Chemicals optimized their SAP System Copy processes, to achieve 100% automated weekly system copy.
In 60 minutes attendees will learn:
- How to automate up to 90% of the system copy process
- Why pre and post-processing is the stumbling block that trips up most IT departments — and how to dramatically improve the time
- How a template library with predefined process flows can speed up the system copy process from your production environment to your non-production environment
Jeff Suellentrop, Director of Enterprise Architecture at PETCO, and Matt Busch, Sr. Product Manager at UC4
As a retailer, you depend on Oracle’s sophisticated retail solution to ensure a continuous stream of revenue and good customer service. However, implementing it can be time-consuming, requiring several months or more.
Join Jeff Suellentrop, Director of Enterprise Architecture at PETCO, and Matt Busch, Sr. Product Manager at UC4, as they discuss how a single unified automation platform can automate five key areas of your Oracle Retail suite including:
Watch RK Nageswaran, IT DBA Manager at VeriFone, and Grant Chen, UC4 Oracle Solutions Director, as they discusses how a single unified automation platform can automate five key areas of your organization including:
1.Oracle and Non-Oracle applications
2.Financial period close process