Mark Smalley with special guests Aale Roos, Robina Chatham and Paul Wilkinson
This presentation explores the responsibilities on the business side of the demand-supply chain, offering guidance to IT Service Consumers as to how to get more out of IT. The key message for IT Service Providers is that if they neglect to develop the relationship with the business, they’ll only get a marginal improvement. This presentation gets you thinking outside the IT box and introduces the process framework and best practices from the Business Information Services Library (BiSL).
Takeaways:
•Recognition that business people think and act differently than (most) IT people
•Realization that you need more business knowledge and business empathy in order to collaborate more effectively
•Recognition that the business has its own responsibilities and thoughts on how you can help the business to fulfil their part of the bargain
•Insight into the BiSL process framework that compliments ITIL
Feb 16 2012
62 mins
Thinking out of the IT box
ITIL IT BiSL
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IT Service Management

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Connect, Learn, Grow
itSMF USA is the definitive & authoritative source for the advancement of IT Service Management best practices.

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  • Title: Thinking out of the IT box
  • Live at: Feb 16 2012 4:00 pm
  • Presented by: Mark Smalley with special guests Aale Roos, Robina Chatham and Paul Wilkinson
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