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itSMF SIG: ISO/IEC 20000 SMS Under the Microscope – Management Responsibility

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Mart Rovers, InterProm USA and Lori Smiley, City of Nashville
The first event of the ISO/IEC 20000 SMS Under the Microscope series is about: Management Responsibility.

The agenda for this webinar is:

oWhat is the ISO/IEC 20000 SMS?
oManagement Commitment
oService Management Policy
oAuthority, Responsibility and Communication
oManagement Representative
oQ&A
Jun 20 2012
62 mins
itSMF SIG: ISO/IEC 20000 SMS Under the Microscope – Management Responsibility
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  • Title: itSMF SIG: ISO/IEC 20000 SMS Under the Microscope – Management Responsibility
  • Live at: Jun 20 2012 5:00 pm
  • Presented by: Mart Rovers, InterProm USA and Lori Smiley, City of Nashville
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