Lou Hunnebeck, VP ITSM Vision & Strategy
We hear the words, IT-business alignment and achieving this seems like a valuable goal. But is even that enough? Is it even possible or is it a pipe dream? Shouldn’t we strive to be not just aligned with the business but actually driven by the business?
This session explores what our IT world would look like if our technology, services, culture and actions where truly business-driven. We’ll discuss what behaviors would be seen from both customers and IT in a business-driven IT organization and how to create those behaviors. We will discuss transforming our metrics and our message, questioning all our pre-conceived notions of how IT operates. We’ll discuss a practical path to achieving the goal and the risks to be addressed along the way.