Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.
Pink Elephant have years of experience in assisting organisations with the selection, implementation, review of Service Request Catalogues. Common themes have become apparent during such engagements, and the purpose of this webinar is to share this knowledge and practical advice for organisations seeking to implement Service Request Catalogues.
Every business is impacted by global digital disruption.
Even the most successful and iconic 20th century businesses must transform to remain relevant and retain their leadership in the 21st.
Tech-savvy start-ups with natively digital business models regard this point in time as the best time in the history of the world to invent something.
The world is buzzing with technology-driven opportunities leveraging the solid platform provided over the past 30 years, birthed from the Internet, then mobility, social
and now the massive scale of cloud computing and the Internet of Things.
Join this webinar to learn how your business can leverage the opportunities of digital disruption.
Debra Bordignon, CTO, Strategist and Innovation Executive, DD Australia
Scott Gibson, Group Executive: Digital Practice, Dimension Data Group
Service Management (ITSM) is an approach for designing, delivering, managing and improving the way IT is used within an organization. To make that approach a reality, a core requirement is having the right strategic toolset for your unique organizational needs.
But are the right tools to choose to help you deliver optimal services and keep your application and critical infrastructure available? How do you organize all the information these tools are feeding your organization everyday?
Join PagerDuty as they take you through what it takes to:
●Consolidate multiple ITSM services into one hub
●Support a 2-speed IT infrastructure and multiple ITSM processes within a single organization
●Evaluate integrations and flexibility of potential toolsets
Throughout rapid expansion, globalization and going public, GoDaddy was challenged to scale operational and incident response framework in new ways.
In this detailed talk, join Tom Duran, Site Reliability Manager at GoDaddy, as he takes you through the transformation from a largely manual incident process to a fully automated lights-out incident response model.
Today the services, or tertiary sector, is driving the European economy, generating around 70 % of EU GDP and employment . It’s Energy Consumption has been growing continuously since 2008, with just trade premises and offices clocking up over 50%. Hence the importance of making this sector more energy efficient and reducing its carbon footprint.
Energy efficiency has become a new resource itself: it’s competitive, cost effective, and widely available. But, it seems that 74% of people think that organisations are still not doing enough to cut their carbon emission and tackle climate change . Lack of knowledge and financial constraints are two of the main reasons behind this.
Being aware of your organisation’s footprint will allow you to reduce sources of carbon from your company’s operations and start planning a carbon neutral journey. So how do you get started?
The ICTFOOTPRINT.eu webinar will ensure you’re on the ball in low carbon footprint.
Who are our speakers?
Jakub Bartnicki: Energy & Built Environment Services Manager at Bureau Veritas, will introduce the Green Rating for Energy Performance Contracts, a technical and financial assessment methodology developed through the Horizon2020-funded Trust EPC South project.
Adina Braha-Honciuc: Government Affairs Manager – EU Policy at Microsoft, will showcase the Microsoft Carbon Fee report. The company reduced energy and emissions, bought clean energy to cover what it could not reduce and invested in offset projects for the carbon Microsoft cannot reduce or replace. These efforts are funded by Microsoft internal carbon fee, which charges all Microsoft’s business groups for their carbon footprint.
Derek Webster is the Yahoo! EMEA Head of Data Center Development, CEO at Data Center Consultancy Andget. Derek will demonstrate how formula one (F1 DC) Designs can reach the Enterprise Site with Macro Green to ROI benefits.
This webinar is brought to you by the Vivit DevOps Special Interest Group.
Businesses need to be more responsive to market changes and meeting customer demand for improved services and better user experiences. In order to meet such high expectations and be competitive in your market, it requires great flexibility and speed throughout the organization. DevOps enables your software development, infrastructure and operations teams to identify and eliminate inefficiencies through communication, collaboration, and automation.
Join us for this webinar to learn:
•How you can build a culture of DevOps
Shift the balance from running the business to changing the business
Many organizations spend 70-80% of their IT budgets just running their existing infrastructure, leaving only 20-30% for innovative projects. To shift this balance more towards innovation, companies are turning to ServiceNow Project and Portfolio Management (PPM) to improve alignment with business goals and increase the velocity of service improvement and delivery.
Join us for this webinar, featuring Dave Ludwig, Senior Manager, at TriNet, and learn how IT powers business success to help them drive extraordinary HR services. Hear how TriNet was able to leverage the power of PPM from ServiceNow IT Business Management to:
•Perform project characterization, including “keep-the-lights-on” (KTLO), non-discretionary, and innovation expenditures
•Align service projects to corporate goals and roadmaps
•Use resource planning to shape and determine their portfolio
Customers seeking to move their Microsoft SQL Server databases to the Amazon Elastic Compute Cloud (Amazon EC2) environment rely on Datavail for solutions that include remote database migration, administration, support, maintenance, and management services. Among the challenges customers face when transitioning their SQL Servers to Amazon Web Services (AWS) are concerns about lack of control, understanding the risks involved, and security and compliance. Customers choose to operate SQL on EC2 because they can manage their own database support for all maintenance areas. It is also customizable, meets high performance needs for replication and discovery, and is highly available. They work with Datavail because their monitoring, measurement, and support services are always available.
Sony DADC New Media Solutions, a large digital media company, discovered they could migrate their SQL Servers to AWS and run them using an Amazon EC2 solution allowed them to replicate their SQL Server environments in multiple AWS Availability Zones (AZ), meaning that if a node failed in one AZ, it could be replicated in another to ensure almost no downtime and improved performance.
Join us to Learn:
Best practices for providing highly available database solutions using EC2 on AWS
Gain insight into scenarios which migrating SQL Servers to AWS and using EC2 is the recommended course of action
How Sony DADC New Media Solutions reduced their Storage dependency by migrating to AWS using solutions and architecture from Datavail
This webinar will take a deep dive behind some of the most prevalent emerging technology behind self-service. Items like machine learning, deep learning, natural language processing, chatbots, data mining, predictive analytics, etc. will be explored by the distinguished Dr. Lawrence Hall of the Computer Science and Engineering Department at the University of South Florida. We will also take a close look at some of these technologies as they apply to IT Service Management through real-world use cases.
-Dr. Lawrence Hall, Professor of Computer Science and Engineering, University of South Florida
-Jaime Spector, Product Marketing Manager, SunView Software
Whether it is a new ransomware campaign or stealthy targeted attack, your endpoints are being attacked and are often the last line of defense in your fight against the cybercriminals. In this webinar, you will understand how endpoints are the final frontier for security and how you must be resilient in using the latest prevention and protection technologies.
Learn how the power of machine learning and artificial intelligence are changing the endpoint protection landscape. Gone are the days of daily signature updates, maxed out performance impact, and the lack of security effectiveness against both known and unknown threats. It is time explore the new world of endpoint security.
Learn how to overcome the 5 most common frustrations and efficiency impediments. ServiceAide’s CTO William Guinn will describe how artificial intelligence and a virtual support agent integrated into our Cloud Service Management™ products will aid you to overcome them, as well as how you can lower your ticket volume, resolution time, ticket processing costs, and increase customer satisfaction and IT/support job satisfaction.
In a continued effort to present value and clarity through compelling topics, welcome to an important discussion relevant to Cloud initiatives and Healthcare.
HiMSS Chapter of Arizona is excited to announce the first topic of a 3-part webinar series: Deploying & Hosting Healthcare Information Systems in the Cloud. NETSCOUT is co-hosting and has provided the webinar services here on Brighttalk.
Your webinar host: Perry Horner, CIO – Adelante Healthcare, this webinar is applicable for 1.5 CE hours.
While there is a worldwide trend in moving mission critical Healthcare Information Systems to the Cloud, this concept is not always well received or understood by Providers nor Administration. The intent of this Webinar is to bring clarity and understanding with the means, methods, practice, outcomes, and benefits moving towards, implementing, and using a Healthcare Information System in a cloud-based/hybrid environment. Join us as we learn and interact with industry leading experts breaking down barriers and misconceptions to help you put your systems on the Cloud roadmap.
Presenters and Topics:
1. Ed Ricks, Vice President, Southeast – Orchestrate Healthcare, will be covering the difference between the various types of hosted offerings (SAAS vs. Remote Hosting vs. Hybrid)
2. Carl Kunkleman, Co-founder of ClearData, will address whether Public, Hybrid or Private Cloud – HIPAA-compliance is the key to safeguarding Protected Health Information (PHI)
3. Eric Gray, Chief Solutions Architect – NETSCOUT, will address the critical importance of service assurance and implementing measures and controls to reassure optimal patient experience when considering the Cloud
Hybrid transaction/analytical processing (HTAP) refers to capabilities to perform OLAP (online analytical processing) and OLTP (online transaction processing) at the same time on a same database system. Oracle Database has always held the edge in HTAP because its version-based concurrency model means that analytical workloads do not block transactional workloads. In this webcast, we will examine how Vexata Scalable Storage Systems utilize technologies such as NVMe Flash and Intel Optane (3D XPoint) can be used to take HTAP to the next level. This webcast will include a demonstration of HTAP running on Oracle 12c with the Vexata VX-100 Scalable Storage System.
You will learn about:
- Detailed explanation of Hybrid transactional/analytic environments
- Best practices for architecting Oracle Hybrid database systems
- How Vexata maximizes transactional and analytic workloads
Recommended audience: CIO, CFO, Chief Procurement Officers, Finance Directors and Managers, Controllers, IT Procurement, Procurement Directors and Managers, Sales and Marketing Operations Directors and Managers
In this webinar, Amalgam introduces a new set of solutions focused on enterprise SaaS expense management, a $40 billion+ global market that is largely unmanaged at this point.
Amalgam estimates that less than 5% of SaaS spend is currently centrally managed. The other 95% is hiding in expense reports and one-off accounts that escape corporate control. No rules, no buik discounts, no disputes, no contract enforcement or negotiations.
Stop the insanity! Learn which vendors to consider to manage an expense that may now represent $5,000 or more per employee in your organization.
In the digital era, success is predicated on delighting customers, engaging employees, innovating operations and transforming business models. Managing IT at the pace and complexity demanded is not easy.
Hear how to leverage Cognitive Service Management to transform businesses through AI, machine learning and automation.
The focus will be describing how service management is moving towards Self-Service automation as a way of improving service delivery. We will mention the need for tools and strong processes, as a way of enhancing our Self-Service capability. We will walk through a client case study where Self-Service has been adopted and huge successes being witnessed across the organization, as well as talking about some of the key pitfalls to be aware of when rolling out this core feature.
Virpi Rowe and Darren Wilmshurst will discuss and share experiences of being a Scaled Agile Framework (SAFe) Release Train Engineer (RTE). Hear the best practices and how to avoid the pitfalls.
You can find the role description from Scaled Agile pages: HTTP://WWW.SCALEDAGILEFRAMEWORK.COM/RELEASE-TRAIN-ENGINEER-AND-SOLUTION-TRAIN-ENGINEER/
Darren Wilmshurst is Director and Head of Consulting at Radtac. Darren is an early adopter of SAFe; being a certified SAFe Program Consultant since 2013 and now also a certified SPCT, SAFe Program Consultant Trainer. In addition, Darren is DSDM Atern Agile PM Practitioner, APMG Facilitation Practitioner, PRINCE2 Agile Practitioner, Certified Scrum Master and Kanban Practitioner. Darren is constantly striving to run new experiments to try and make organizations more effective, sharing his thinking with the community and helping others learn.
Virpi Rowe is Vice President, Lean and Agile Services Practice Lead at CGI Finland. She is a certified Scrum Master, Product Owner and SAFe SPC. Virpi is currently working on finalizing her SAFe Program Consultant Trainer (SPCT) certification. Virpi has been training over 500 persons in Europe and North America on SAFe training courses, helping companies to implement SAFe since 2010 and has been working as a RTE in different organizations for the past year.
The business is increasingly demanding of IT: do more with less; support the business units in establishing a competitive lead; deliver innovation; be agile and work faster. SIAM looks like it might be useful, but the case will have to be built on the contribution to the business. Where is the return, the risk and how to get started?
In this session, William will take you through building a strategic approach that is relevant and compelling to the business and manages the risks.
William works in the delivery of transformational change, supporting his clients in capturing the greatest benefit from their IT and BPO services. His work combines strategy, sourcing advisory, operational delivery, financial and commercial aspects, including the resolution of disputes. He has delivered several SIAM assignments, working for both suppliers and client-side.
William has worked with leading outsourcing providers and PA Consulting, a leading management consultancy, now running his own firm as well as delivering with others. He is a qualified accountant (ACMA), chartered engineer (CEng), an experienced project and programme manager, is skilled in service management, is a chartered IT Professional, a member of the British Computing Society and holds an MBA degree from London Business School.
The data is in: cybersecurity is dead. Even as global cybersecurity spending is expected to balloon to over $100 billion by 2020, the frequency and severity of cyberattacks continue to grow, with seemingly no end in sight.
While exploits and hacking tools become even more widely available and simple to deploy, there has been little commensurate progress in beating back attackers, who continue to find success striking at persistent, common weak points. How is this possible?
The answer is one that must chagrin any CISO spending exorbitant amounts of money on cybersecurity programs: The entire conception upon which cybersecurity rests -- of constructing a castle, against which any marauding attackers stand little chance of breaching -- is barely of use.
Join UpGuard’s Director of Cyber Risk Research Chris Vickery in conversation to learn:
- Why silver bullet security solutions that are stacked around the perimeter don’t protect against breaches
- How data exposures occur, and how they can be prevented
- Why vendor risk should be an integral part of the cyber risk assessment
- What steps to take to become cyber resilient
- How UpGuard can help
Microsoft System Center Operations Manager (SCOM) allows system and application administrators to monitor operations, services, devices and applications within an enterprise through a single console. This single pane of glass can simplify operations, but monitoring the performance of end-to-end digital business services requires more than aggregating measurement data using multiple management packs.
From a performance management perspective, unified monitoring is most effective when there’s a single source of actionable truth; it moves us away from diagnosis-related activities and toward collaborating on how to establish self-healing properties when that diagnosis is identified. Not only is this more cost-effective, it’s a more “unifying” activity than troubleshooting.
A single pane of glass without an understanding of end-to-end IT service dependencies may just lead to more alert fatigue-- little actionable information due to lack of effective correlation and root cause diagnosis. The results are long problem isolation and diagnosis cycles, resulting in poor user experience and increased IT operation costs.
Join us for this webinar as John Worthington, Director of Product Marketing at eG Innovations, demonstrates how you can achieve end-to-end performance monitoring of Microsoft IT services such as SharePoint, Exchange or custom .Net applications--even if those IT services incorporate non-Microsoft components or cloud services—and unify Microsoft SCOM at the same time.
Organizations on the journey to digital transformation are encountering new challenges with managing risk. Not only are complex digital transformation initiatives making it difficult for organizations to fully grasp their entire risk profile but digital transformation is also resulting in new types of risk for the company. Organizations with strong risk aversion are in danger of preventing or stifling innovation and change. How can organizations manage risk and create a strategy that empowers digital transformation? What have organizations learned on the road to digital transformation that can help others early on in the journey?
Micro Focus Product Management and Greenlight group will dive into the details of Micro Focus’ Enterprise Grade IT Service Management Automation and Operations Bridge product suites - showcasing the most recent advances that ease bringing cloud native capabilities to the mainstream IT Operations organizations.
The growth of multichannel support and BYOD policies has opened up a plethora of new avenues for customers to engage with IT support. This has the potential to create a richer, more satisfying experience for the customer, but savvy support organizations recognize that it isn’t good enough to simply replicate the same service in different channels. It’s really about maximizing the customer experience for each unique channel and device. In this session, you’ll find out how progressive support organizations have harnessed the potential of “any time, any place” support to drive and sustain high levels of customer engagement. You’ll review case studies and benchmarking data that illustrate the power of multichannel, multidevice support in today’s complex IT enterprise.
Development teams want to create change faster to keep up with the speed of business, while Operations teams are being tasked with managing risk and change. How can these two traditionally divided groups with seemingly different objectives coalesce into a high performing team? The Agile DevOps movement aims to mend the rift between the two and realize the promised gains of agility. This presentation will discuss why organizations should adopt Devops, what DevOps is and key concepts to adapt traditional IT practices to this new paradigm.
In this digital world, where brands must deliver on the ultimate customer experience, the role of developers is changing rapidly. Everything must work perfectly. As a result, digital operations is not only critical to developers and engineers, it’s becoming business critical. Join us as we discuss the idea of implementing DevOps across the business. Should you put everyone on-call?
We sit down down with Adrian Cockcroft and chat about everything from working better in a developer driven culture to chaos engineering. He shares insight into how AWS and Netflix instill DevOps best practices that enable teams to write better code, bring tools and ideas together, go on-call for code they own, influence organizational change, and so much more.
As software becomes the de facto medium through which business is conducted, the quality of the digital experience defines an organization’s success. That’s why we’ve introduced new capabilities that integrate applied machine learning, end-to-end response automation, and the mobilization of people in real-time across the entire business. Our latest features help you eliminate inefficiencies when it matters most and get back to innovation.
State of the art (SoA) observability currently primarily relies disparate systems to get the job done, which yield a huge amount of cognitive overload for operators who are continuously trying to stitch together all of the different threads. Join us as we discuss the current state and look forward towards the power of a unified observability and control plane for SoA primarily driven by the burgeoning “service mesh” paradigm.
The terms machine learning and AI are often associated with complex black box algorithms and models that no one seems to understand. We’re taking a more applied approach to machine learning – focusing on real-life problems. Hear how PagerDuty has delivered real, tangible value to some of our early customers using machine learning and advanced statistics. No magic black boxes or unicorns and rainbows allowed.
How Learning & Development, HR and Training functions
can prepare employees for The Future of Work
Businesses will soon experience productivity decline from a workforce unprepared and unable to provide the competitive advantage needed to survive in the modern environment. What we can predict is that change will be a constant and will include many technological advancements.
Developing the right employee skills is key to being prepared. The World Economic Forum predicts that Complex Problem Solving, Critical Thinking and Decision Making are key skills needed to succeed in 2020 and beyond
In this webinar, Jason O’Neill will discuss how Learning & Development (L&D), Human Resources (HR) and Training functions will have a pivotal role in leading this effort – by guiding employees to the tools, techniques, and resources to help them navigate change – and by taking an active role in preparing their organization for the future of work.
Major topics include
. The major transformational changes forecasted for 2020 and beyond
. The employee skills that chief human resources officers have identified as
necessary to thrive in the near-term business environment
. The role of HR, L&D and Training functions can play
As the leading cloud services provider in Australia and New Zealand, Bulletproofs key commitment to its customers is immediate human response time. With PagerDuty, Bulletproof has the confidence to know that regardless of when an issue occurs the right person receives the alert. Learn more about how PagerDuty has helped Bulletproof stay on top of extremely varied customer workloads across multiple tools and applications.
Growing up is hard to do. Learn from the story of Slack’s Operations team as they share how they learned to cope, scale, and thrive at the intersection of growing traffic, infrastructure, company, and market.
How does one effectively drive IT and DevOps transformation at a large, established company? In this session, we explore key best practices, challenges, and organizational changes that established enterprises need to drive in order be successful as they become more digital. Learn about the evolving role of IT and Ops, from a tactical function to a key strategic organization for the business.
New product development or NPD has never been more important. In today’s technically driven corporate environment the ability to launch the right products, with the right market positioning, at the right time and at the right price point is critical. But how do organizations ensure they can do that consistently well? Join industry expert Andy Jordan and CA’s own Jim Tisch as they consider:
•How to leverage Project Portfolio Management or PPM concepts to improve NPD
•The importance of whole lifecycle management
•Active pipeline management to ensure optimal alignment
•The importance of resource and project management to drive results
Don’t miss this engaging and thought-provoking webinar and improve the most critical aspect of your business today
Artificial Intelligence is the hottest topic in IT, which means by default, it must enter the realm of IT Service Management.
The promise of Artificial Intelligence (AI) in Service Management is no longer the stuff of science fiction. Natural Language Processing will change the way IT organizations handle incidents, changes and requests. Machine Learning will take knowledge management to a new level. Virtual Support Agents will support you and your end users. But none of these realities come to fruition without the foundation you can build today.
Join us to hear about
* The promise of AI for the service desk and the workforce
* Prerequisites for successfully embracing AI
* Practical steps you can take now to lay a strong foundation
The ability to intelligently monitor, manage, and control both IT and OT assets represent huge value drivers for companies looking to onboard IoT solutions. But the factors behind IoT strategy decisions are complex; different parties seek to scale their connected endpoint infrastructure, yet lack a common set of tools to operationalize intended efficiency improvements. In this webinar, we’ll focus on the realm of security, where IT tools (i.e. DNS security) have direct applicability to OT (IoT) applications. The challenge is implementing an integrated model at IoT scale, which requires ML/AI.
Join Ryan Martin, Principal Analyst at ABI Research, and Sanat Kamal Bahl, Director of Product Marketing at Cisco IoT Cloud, as they examine the technologies in each domain that—when deployed successfully—improve agility and decision-making, build in security, and increase the exchange of ideas between departments. In doing so, we will explore success metrics for improving the intelligence of enterprise systems and the trends underpinning the convergence of IT and OT.
PagerDuty loves DevOps. We support a culture of empowerment and enablement. As such, our newly announced capabilities integrate applied machine learning, end-to-end response automation, and the mobilization of people in real-time across the entire business, to help teams eliminate inefficiencies when it matters most and get back to innovation.
76.5% of Australian consumers will leave a digital app or service in less than one minute if it’s slow or unresponsive. Imagine the stakes at hand when placing a bet online - downtime can prevent huge potential winnings for a customer. At William Hill’s Australian division, 99.999% uptime is not good enough, especially on Tier One event days like the Melbourne Cup. That’s why they've placed a safe bet in PagerDuty and have seen immediate results. Learn more about how PagerDuty has helped the operations team at William Hill Australia reduce team time to awareness from minutes to seconds, and what’s in store for the future!
Hear from Susan Fowler about the current state of incident response. After surveying over 30 leading Bay Area companies about their incident response practices for their first issue, she’ll share insight into the trends found and tips and tricks for how to implement change at your company, as well as what the future of incident response holds.
What does the future hold for the world of DevOps? Implementing DevOps means changing the technology system as well as the cultural system. Both are intertwined and, to be successful, both systems must evolve to drive velocity. Learning how to manage and lead by giving people context and information to make better decisions—versus giving them tickets or briefs—is how leaders and teams will thrive.
What is the real value that organizations get from undergoing a DevOps transformation? Join us as industry experts and IT leaders discuss actual DevOps implementations, and their value to the customer, the business, and the team, in dollars, time, and satisfaction. We’ll explore the key metrics that you should use to measure for building a strong case for DevOps.
Consumers are on the hunt for the ultimate customer experience, regardless of if you are a consumer facing brand or an enterprise company. Discover how brands like GE Digital, Gainsight, and Okta use PagerDuty to coordinate response to customer issues of all sizes — delivering the best possible responses 24×7, every time.
¿Recibe quejas sobre la lentitud de las conexiones Wi-Fi?
Compruebe el rendimiento usted mismo con el comprobador de redes inalámbricas AirCheck G2. Compruebe de forma rápida y sencilla el rendimiento de la red realizando pruebas de iPerf desde un AirCheck G2 a un servidor iPerf o el nuevo accesorio de comprobación de NETSCOUT.
El accesorio de comprobación ayuda al Aircheck G2 a ejecutar comprobaciones de rendimiento en redes inalámbricas, y es la forma más sencilla de llevar a cabo las comprobaciones que necesita. El accesorio de comprobación funciona como punto de conexión en las pruebas que ejecuta el comprobador de redes inalámbricas Aircheck G2, y puede conectarse a cualquier puerto Ethernet de la red (para verificar el rendimiento de un sitio remoto, conecte el accesorio en un puerto Ethernet en el sitio remoto).
Asista a este seminario web para saber cómo realizar las comprobaciones iPerf de forma sencilla y rápida.
O licenciamento SAP é complexo e as definições contratuais são difíceis de interpretar. Além da complexidade, falta de visibilidade e atividade dos usuários no sistema SAP, faz com que seja um desafio para alocar o tipo de licença correta.
A Snow convida você a participar do webinar para entender como um gerenciamento eficaz de Ativos de Software SAP, oferece enormes benefícios para o seu negócio em termos de optimização de custos e conformidade.
O Elvis Martins, palestrante do webex pela parte da Snow, é um auditor de licenciamento SAP. Mais recentemente ele tem vindo a aconselhar os clientes em como otimizar os seus ativos. Também contaremos com a presença do Marcelo Lira, responsável pela área de Contract Compliance Services & Risk Consulting na KPMG.
Consumers are enjoying a rapidly expanding choice of how, when and where they bank. However, banks must now manage the extra responsibilities and risks these new channels bring.
In APAC, the Unisys Security Index™ revealed consumers are more concerned about bankcard fraud, ID theft and cyber security than about physical threats like the threat of war/terrorism and natural disasters.
So how can banks balance the need to digitally transform, maintain privacy and security but still provide a seamless, personalized and trustworthy customer experience?
We will cover:
The 10 steps banks need to take to get digital transformation right, and how to improve customer experience and trust during this journey.
How the CISO’s office can be part of the digital transformation journey, embedding security as part of the development lifecycle from the start as a value added component and not a burden as an afterthought.
Innovative technologies like predictive analytics and biometrics can help provide a seamless, frictionless experience for customers. But how can they be applied without seeming invasive?
Nicholle is an experienced senior financial services executive with almost 20 yrs experience working in financial institutions and corporates. She has extensive knowledge across financial services, payments, consumer and business banking, IT, analytics, marketing and strategy.
Leon Manson, Lead Cybersecurity Architect for Unisys APAC, is responsible for the range of real-time protection solutions delivered through Unisys Managed Security Services. Leon has over 25 years IT security industry experience in consulting and systems engineering for startups, tier-one vendors, and as a business owner.
Ian Selbie is responsible for Unisys Financial Industry solutions in APAC focused on enhancing business processes and compliance in financial institutions including omnichannel, financial crime prevention, enterprise payments and case management solutions.
Avec l’avancée des technologies et l’augmentation des vitesses de transfert, la maintenance des réseaux WiFi peut s’avérer compliquée. Lorsque les utilisateurs commencent en donnant des précisions floues comme « le WiFi est lent » ou « je n’arrive pas à me connecter », l’identification de la source du problème risque d’être difficile et de prendre beaucoup de temps.
Nous passerons en revue des méthodes élémentaires de dépannage avec les derniers testeurs permettant de réduire le temps nécessaire et le coût pour détecter et dépanner les défaillances. Nous verrons notamment de nouvelles améliorations dans le flux de travail pour les équipements situés à différents endroits.
Rejoignez-nous à ce séminaire pour en savoir davantage sur les bonnes pratiques en matière de maintenance des réseaux sans fil.
The rebrand and merger of Skype for Business Online (delivered from O365) into Microsoft Teams over a period of time, has resulted in a number of questions being raised from clients who've already invested in Skype for Business, and also from those looking to transition to Skype for Business / Office 365 in the future.
In this webinar we will discuss what the evolution of Teams as the primary client for intelligent communications in Office 365 means to you and your organisation both now and in the future. In addition, we will cover points pertaining to the management of Teams and its associated workloads; as well as Skype for Business on premises.
Alex Bennett, Snr Vice President: Workplace Productivity , Dimension Data
Ross Bitove, VP Sales, Managed Cloud Services for Microsoft, Dimension Data