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IT Service Management

  • Transform ServiceNow Data into Business Insights
    Transform ServiceNow Data into Business Insights Arjen Pront (Analytics & Reporting Program Director, ServiceNow), Dan Kane (Analytics Solution Advisor, ServiceNow) Recorded: Oct 18 2018 61 mins
    ServiceNow Performance Analytics brings the power of data to stakeholders and subject matter experts at all levels of your business – delivering actionable insights where they can make the most impact. It can help your organization make better decisions, improve business services, and help align with your organization’s goals.

    But how do you get started on this journey? How can you optimize business processes and deliver outcomes, such as 10% reduction in IT spend?

    We will provide you with the resources you need to get started with Performance Analytics and drive adoption within your organization.

    By listening to this webinar, you’ll learn:

    •The importance of trusted data to drive business decisions
    •How to align stakeholders with overall company goals
    •How to drive adoption of Performance Analytics
  • Modernizing How HR Work Gets Done for a Better Employee Experience at Whirlpool
    Modernizing How HR Work Gets Done for a Better Employee Experience at Whirlpool Lawrence Krajewski, Carolyn Bradfield, Mike Vilimek Recorded: Oct 18 2018 58 mins
    The journeyfrom manual processes to modern experiencesJoin HR Director of NAR Operations Carolyn Bradfield,and HR Project Manager LorenKrajewski as they share what it took to truly transform Whirlpool’s employee experience. You’ll learn how they were ableto successfully:•Eliminatelegacy HR technologyto meet the needs ofanever-changing workforce•Deliveron their strategic HR Excellence initiative•Gainvisibility into the volume and types of employee inquiries and requests•Providea consistent employeeservice experience with HRacross the globe•Usechat to help drive digital change and improve their service levels
  • Modernizing HR and the New Hire Onboarding Experience at ServiceNow
    Modernizing HR and the New Hire Onboarding Experience at ServiceNow Jefferey Gore, Danielle Lulley Recorded: Oct 18 2018 57 mins
    Like many organizations, ServiceNow began its employee onboarding journey with a myriad of custom and point HR solutions that resulted in broken cross-departmental processes, lack of personalization, frustrating upgrades, and an inflexible model that could no longer scale. For us to create the workplace of the future we needed to go on our own HR Transformation journey and re-design the New Hire Onboarding experience to support our rapid growth and today’s consumer-driven workforce.

    In this webinar, you’ll learn how we’re “drinking our own champagne” by successfully replacing our legacy onboarding application with ServiceNow’s out-of-the-box Enterprise Onboarding and Transitions solution. Discover how ServiceNow is building the workplace of the future by making it easy for employees to get the services they need.

    The key learnings will include:

    Best practices of successfully implementing a new enterprise onboarding solution
    How to accelerate the time to provision IT resources for new hires by 94%
    How HR is saving 4,000 hours annually by automating onboarding activities
    Using real-time dashboards to monitor onboarding activities and continuously improve service delivery
  • Profiting from Reserved Instances: An RI Guide for Service Providers & Resellers
    Profiting from Reserved Instances: An RI Guide for Service Providers & Resellers Todd Bernhard, CloudCheckr Product Marketing Manager, Marit Hughes, CloudCheckr Billing Solutions Architect/SME Recorded: Oct 18 2018 33 mins
    Welcome to CloudCheckr Webinars—where we learn how to use comprehensive cloud management in the modern enterprise, as a service provider, and in the public sector.

    In this webinar, service providers and resellers looking to maximize profits, automatically generate invoices, and control where charges and discounts are applied will find that CloudCheckr cost management fits the bill.

    We’ll focus on the benefits of Reserved Instances, commonly known as RIs. The major cloud providers—Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP)—all offer a form of discount for customers who reserve computing power in advance. These Reserved Instances can result in savings of up to 75% compared to on-demand rates. For committed cloud users, RIs can be a great deal.

    Attend this webinar to learn how to use arbitrage and CloudCheckr Reserved Instance Purchase Recommendations, as a managed service provider (MSP), to increase profitability.
  • Enterprise-Wide Kubernetes: Episode 2 - Security
    Enterprise-Wide Kubernetes: Episode 2 - Security Patrick Maddox and Jim Bugwadia Recorded: Oct 18 2018 54 mins
    Kubernetes has become the multi-cloud OS for enterprises. In this series, we will look at what makes up an enterprise-grade Kubernetes stack, and the key tradeoffs for each component.

    In this episode, we will take a close look at end-to-end security for Kubernetes. Here are some of the key questions that we will discuss:

    1. What are the top 5 things I need to do to secure my cluster?
    2. What do I need to consider for securing applications deployed in the Kubernetes cluster?
    3. How do you recommend customers evaluate and compare the security solutions in the CNCF ecosystem?


    Presenters:

    Patrick Maddox, Senior Director, Solution Architecture at Twistlock
    Jim Bugwadia, CEO at Nirmata
  • Breaking through I/O Bottlenecks for Faster Financial Outcomes
    Breaking through I/O Bottlenecks for Faster Financial Outcomes Matt Meinel and Rick Walsworth Recorded: Oct 18 2018 51 mins
    In order to deliver immediate value back to the business, it’s critical to ensure that an organization’s financial systems are running at full strength, but in most cases, I/O bottlenecks throttle performance and delay analytic outcomes. Vexata and Levyx have collaborated on a joint solution that achieves increased performance with less infrastructure, resulting in a 300% improvement in the price/performance ratio over the industry's next best alternative solution. In this webinar, you’ll learn:
    •How to utilize the Levyx low-latency software and Vexata’s NVMe-based storage systems
    •Best practices to eliminate bottlenecks for tick-analytics, strategic back-testing, algorithmic modeling, etc.
    •Real-world results from customer trials and the recent STAC A3 test benchmarks


    Presenters:
    •Matt Meinel, Senior Vice President of Solutions Architecture, Levyx Inc.
    •Rick Walsworth, VP of Product & Solution Marketing at Vexata
  • Using Cloud Content Management to Improve Your Content Workflow
    Using Cloud Content Management to Improve Your Content Workflow Rand Wacker, VP of Product Marketing, Box Recorded: Oct 18 2018 43 mins
    Digital transformation is driving organizations to rethink the way they work. Businesses are under intense pressure to quickly swap old processes for new ones and do more with all the content that's the lifeblood of the business.

    Watch this webinar to learn how to effectively and securely manage your content flow with Cloud Content Management. We'll show you how easy Box makes it to collaborate from anywhere, simplify and streamlines processes, and securely integrate with existing applications — all from a platform that provides native security, governance and compliance.
  • Connecting Application Enablement to Business Results
    Connecting Application Enablement to Business Results Verizon and Equinix Recorded: Oct 18 2018 39 mins
    Network and security are more critical than ever, but they need to be application centric and a virtualized extension of your business. Learn how to re-architect your cloud to drive better business results and take advantage of technologies like Software Defined Networking (SDN), Network Function Virtualization (NFV), and Everything-as-a-Service (XaaS). We’ll discuss how cloud solutions can enable you to take control of your digital strategies and form the foundation for your enterprise’s Digital Transformation.
  • The Future of Work: Why the Digital Employee Experience Matters
    The Future of Work: Why the Digital Employee Experience Matters Pat Wadors Chief Talent Officer of ServiceNow, Jason Averbook CEO and co-founder of Leapgen Recorded: Oct 18 2018 63 mins
    Discover why the employee experience is shaping up to be one of the most top-of-mind topics for HR leaders this year. We brought together industry experts Pat Wadors, Chief Talent Officer at ServiceNow, and Jason Averbook, CEO & Co-founder of Leapgen, to discuss why the digital employee experience matters so much and what the future of work looks like for forward-thinking organizations.

    Don’t miss this opportunity to ask industry thought leaders Pat and Jason your burning questions on how to:

    • Design new employee experiences

    • Identify digital moments that matter

    • Serve your employees better across the enterprise
  • Three Ways to Jump Start Your DevOps Practice in a Cloud-First World
    Three Ways to Jump Start Your DevOps Practice in a Cloud-First World Tim Curless, Senior DevOps Engineer, AHEAD Recorded: Oct 17 2018 47 mins
    In most cases today, organizations are struggling to deploy DevOps throughout the enterprise—or their current DevOps initiatives have stalled. In this webinar, you’ll hear strategies to help you build a plan, understand metrics for success, and learn how a successful DevOps practice contributes to business outcomes. This isn’t a look into DevOps for the sake of DevOps—but a way to drive development operations and processes to truly bring about organizational change.

    In this webinar, AHEAD Senior DevOps Engineer Tim Curless will discuss cloud-first DevOps strategies and tools, including:

    -The importance of breaking down silos, reorienting your company culture, and tapping senior leaders to help achieve DevOps transformation

    -The benefits of starting a “DevOps Dojo” within your organization and why cloud-first tools, training, and expertise is critical to its success

    -The Enterprise DevOps Toolchain and how companies like HashiCorp, CloudBees, ServiceNow, and AWS/Azure can deliver more frequent releases, faster issue resolution, and reduced time to provision new services

    Whether you’re looking to start a DevOps practice—or jump start a current DevOps initiative—join us on October 17th at 2 p.m. CT to gain a holistic, cloud-first view into the business, cultural, and operational changes necessary for success.

    Can’t attend the live webinar? Register to watch the online presentation on-demand.

    Learn more about AHEAD at www.ThinkAHEAD.com.
  • What You Need to Know about the AWS Well-Architected Framework
    What You Need to Know about the AWS Well-Architected Framework Todd Bernhard, CloudCheckr Marketing, Jonathan LaCour, Mission CTO, Mike Boudreau, Mission Director of Cloud Optimization Recorded: Oct 17 2018 57 mins
    Welcome to CloudCheckr Partner Webinars—where comprehensive cloud management meets a managed service provider to help you recognize the full potential of cloud infrastructure as a service.

    CloudCheckr is joining forces with Mission (formerly Reliam) to deliver the key takeaways you need to know about the AWS Well-Architected Framework. Mission is an Amazon Web Services (AWS) trusted consulting and Managed Services Provider (MSP) for public cloud platforms.

    Amazon created the AWS Well-Architected Framework to help IT professionals build a secure, scalable, and highly available cloud infrastructure. They did so with Five Pillars, including: Operational Excellence, Security, Reliability, Performance Efficiency, and Cost Optimization.

    Plus, all live webinar attendees will receive access to a free, 15-minute assessment with a Well-Architected Review expert.

    Understand the concepts that make up the AWS Well-Architected Framework and how to use CloudCheckr, alongside the framework, to achieve operational excellence. Download the attached white paper during the webinar.
  • Modernizing How HR Work Gets Done for a Better Employee Experience at Whirlpool
    Modernizing How HR Work Gets Done for a Better Employee Experience at Whirlpool Lawrence Krajewski, Carolyn Bradfield, Mike Vilimek Recorded: Oct 16 2018 58 mins
    The journeyfrom manual processes to modern experiencesJoin HR Director of NAR Operations Carolyn Bradfield,and HR Project Manager LorenKrajewski as they share what it took to truly transform Whirlpool’s employee experience. You’ll learn how they were ableto successfully:•Eliminatelegacy HR technologyto meet the needs ofanever-changing workforce•Deliveron their strategic HR Excellence initiative•Gainvisibility into the volume and types of employee inquiries and requests•Providea consistent employeeservice experience with HRacross the globe•Usechat to help drive digital change and improve their service levels
  • Modernizing HR and the New Hire Onboarding Experience at ServiceNow
    Modernizing HR and the New Hire Onboarding Experience at ServiceNow Jefferey Gore, Danielle Lulley Recorded: Oct 16 2018 57 mins
    Like many organizations, ServiceNow began its employee onboarding journey with a myriad of custom and point HR solutions that resulted in broken cross-departmental processes, lack of personalization, frustrating upgrades, and an inflexible model that could no longer scale. For us to create the workplace of the future we needed to go on our own HR Transformation journey and re-design the New Hire Onboarding experience to support our rapid growth and today’s consumer-driven workforce.

    In this webinar, you’ll learn how we’re “drinking our own champagne” by successfully replacing our legacy onboarding application with ServiceNow’s out-of-the-box Enterprise Onboarding and Transitions solution. Discover how ServiceNow is building the workplace of the future by making it easy for employees to get the services they need.

    The key learnings will include:

    Best practices of successfully implementing a new enterprise onboarding solution
    How to accelerate the time to provision IT resources for new hires by 94%
    How HR is saving 4,000 hours annually by automating onboarding activities
    Using real-time dashboards to monitor onboarding activities and continuously improve service delivery
  • Keeping Secrets in the Cloud: How to Automate Sensitive Data Protection
    Keeping Secrets in the Cloud: How to Automate Sensitive Data Protection Lindsey Smith, Principal Engineering Product Manager Recorded: Oct 16 2018 41 mins
    A move to the cloud provides an opportunity — and a responsibility — to rethink existing practices and workflows, especially when it comes to security. Breaking down monolithic applications and taking advantage of cloud services necessitates new methods of protection.

    You also need the agility boost and reliability that increased automation brings. You’ll need to prepare for security breaches, auditing access to secrets, and maintaining compliance in a scalable and efficient way.

    In this talk, we’ll explore key concerns for cloud security, and how to leverage increased automation to protect secrets, keys and credentials without undue complexity.
  • Secure and Successful Deployments of NSX: Extend Your Visibility with NETSCOUT
    Secure and Successful Deployments of NSX: Extend Your Visibility with NETSCOUT Ray Krug, Enterprise Solutions Architect NETSCOUT Recorded: Oct 16 2018 60 mins
    Making the decision to evolve to the agile NSX SDDC environment as part of your Digital Transformation initiative brings its own challenges of security design and application deployment; and is not without risk. This means that maintaining visibility to assure your business service into this new virtual, secure world is critical to migration success.

    Join Ray Krug, Enterprise Solutions Architect as he discusses how you can leverage NETSCOUT, a VMware Ready Certified Partner in Networking and Security for SDDC space, and your existing nGenusONE Service Assurance platform to extend continuous visibility of your micro-segmented environment, to assure the successful deployment and ongoing security and performance of services in your NSX environment.

    Key takeaways from this session:

    •The challenges faced by IT, DevOPs and Security in the NSX SDDC

    •How NETSCOUT can extend the visibility you already depend on with deployment in an NSX environment.

    •An example use case of application deployed in NSX being monitored by NETSCOUT

    •Demonstrate how NETSCOUT provides visibility for SDDC in NSX and beyond into the public cloud.
  • How to Prepare Your Organization for SQL Server 2008 End of Life
    How to Prepare Your Organization for SQL Server 2008 End of Life Jim Haas, Vice President of Managed Services at Ntirety Recorded: Oct 16 2018 64 mins
    Around July 9th, 2019 Microsoft will end all support for SQL Server 2008. How can you prepare your organization? Start by understanding your options.

    Why should you attend?
    Doing nothing is not an option this time. Data security is a risk to your organization, as all critical patches and security updates for SQL Server 2008 will end. Your Lack of compliance with industry standards and applicable regulations may lead to security breaches, data loss, litigation, and reputational risk.

    Join Jim Haas, Vice President of Managed Services at Ntirety, as he discusses how you can go about making a compelling case:

    • Upgrade Options: Migrate to Azure, Upgrade SQL Server, or Purchase Extended Security
    Updates.
    • The many advances since SQL 2008.
    • How to get started. What you can do yourself. Where you may need help and where to find
    help.

    Register Today!
  • Don't Be a Bystander, Be an Incident Commander
    Don't Be a Bystander, Be an Incident Commander Rachael Byrne, Data Enablement, PagerDuty Recorded: Oct 16 2018 17 mins
    Many organizations have some kind of incident response process to coordinate during a major service outage. Some operationally mature companies incorporate a formal Incident Commander role in their process for a faster, more effective response. The Incident Commander serves as the final decision-maker during a major incident, delegating tasks and listening to input from subject matter experts in order to bring the incident to resolution. Whether or not a company has a formal process that includes an Incident Commander, most companies believe that your most senior engineer is best suited to lead an incident response. Rachael challenges this assumption.

    Rachael has learned first hand that successful Incident Commanders do not need to be highly technical, let alone senior, to effectively lead a coordinated response to a major incident. Comfort with a structured process and soft skills such as communication are actually more important than technical knowledge for an effective Incident Commander.

    All organizations need to maximize the number of people able to lead a major incident response to avoid burn-out of their most senior technical leaders and increase overall availability of their service. In this webinar, you’ll how to develop an inclusive incident response process that welcomes more Incident Commanders without compromising response effectiveness that they can immediately apply at their own organizations.
  • Secret to a Successful Digital Transformation
    Secret to a Successful Digital Transformation Donna Fitzgerald, former Gartner analysts for PPM Recorded: Oct 16 2018 55 mins
    As digital transformation continues to disrupt businesses, and in particular IT, CIOs are finding themselves having to adapt every element of their portfolios. Whether it’s the internal products and services that support the core business customer facing solutions that drive organizational value, or the transformation initiatives that support the ability to adapt and adjust effectively and efficiently, nothing is as it used to be. Join former Gartner analyst and renowned portfolio management guru Donna Fitzgerald as she discusses the implications of digital transformation on Its work for all of these project types.
  • Running Containers in Production for Dummies
    Running Containers in Production for Dummies Jorge Salamero Sanz, Eric Carter, Knox Anderson Recorded: Oct 16 2018 62 mins
    Given by the authors of the new book - Running Containers in Production for Dummies. Are you new to containers? Let’s quickly cover the basics to get you up to speed and started with deploying containers in production. In this 1h session we will walk through:

    Containers and orchestrators: why containers have revolutionized IT infrastructure, why do you need them and which orchestration technology is right for you.
    Setting up a CI/CD/CS delivery pipeline: how containers, continuous integration and delivery make your pipeline more agile and how it all fits together.
    Monitoring containers: why this is different and so hard. What are the different approaches and how do tools like Sysdig Monitor and Prometheus compare.
    Securing containers: security cannot be missed. What are best practices for container security, including vulnerability management with image scanning and compliance, runtime defense and forensics.
    This is plenty to cover, so be prepared to rock containers hard!
  • The Criminal Chase for Cryptocurrency
    The Criminal Chase for Cryptocurrency Tyler Moffitt | Sr. Threat Research Analyst Recorded: Oct 16 2018 47 mins
    For years, cybercriminals have been experimenting with new ways to steal and extort money from their victims. In the last few years, the biggest trend is cryptocurrency. Join our informative webinar to learn more about how it works, and how you can keep your business safe.

    Join Webroot's 30 minute webinar with Sr. Threat Research Analyst, Tyler Moffitt, as he explores:

    • The pre-cryptocurrency money mules
    • Bitcoin and Silk Road
    • The ransomware business model
    • Cryptomining in all its forms
    • How to keep your business safe from cyber-extortion
  • Renforcez la sécurité tout en garantissant la disponibilité du réseau
    Renforcez la sécurité tout en garantissant la disponibilité du réseau Yann Samama, Consultant Solutions de Sécurité Recorded: Oct 16 2018 53 mins
    Votre réseau est indispensable pour vos opérations et pour cette raison, il constitue une cible de choix pour les cybermenaces, telles que les ransomwares et les violations d’accès à vos données. Que pouvez-vous faire ? Les outils de sécurité inline peuvent constituer une solution efficace, mais présentent de nombreux points de défaillance, notamment lorsque les débits réseau s’accroissent, pour la simple raison que ces outils n’arrivent pas à soutenir le rythme de cette accélération. Mais s’ils deviennent inopérants, votre réseau peut le devenir aussi.

    Afin de fournir une visibilité complète des données en mouvement et de maintenir la conformité des réseaux haut-débit, de nombreuses entreprises du secteur des services financiers se sont tournées vers des collecteurs de paquets nouvelle génération (NGNPB) offrant une protection bypass en ligne flexible. Cette fonctionnalité automatise l’accès au trafic, adapte et optimise l’infrastructure existante, et simplifie le déploiement de nouvelles technologies. Les NGNPB permettent également de :

    • Fournir une visibilité complète à travers les environnements physiques, virtuels et cloud.
    • Extraire des méta-données de façon évolutive pour une informatique réglementaire améliorée.
    • Isoler des applications pour une inspection ciblée.
    • Donner une visibilité du trafic chiffré pour la détection des menaces.

    Découvrez comment vous pouvez renforcer la sécurité tout en garantissant la disponibilité du réseau et en réduisant les coûts. Apprenez comment une architecture évolutive, résiliente et simplifiée peut :

    • Maximiser l’efficacité des outils en acheminant uniquement les bonnes données vers les bons outils et en épargnant à ces derniers, les tâches gourmandes en ressources processeur, telles que le déchiffrement SSL.
    • S’adapter au débit croissant du réseau sans avoir à extraire et remplacer l’outil rendu obsolète grâce à l’équilibrage de la charge entre plusieurs groupes d’outils.
    Et plus.
    Inscrivez-vous dès aujourd’hui!
  • Case management - innovative way of management business processes and content
    Case management - innovative way of management business processes and content Andres Gavriljuk Recorded: Oct 16 2018 35 mins
    Organizations are always pursuing improvements in how they work in order to increase efficiency, reduce errors and automate repetative tasks. This requires analysis and continuous improvement of their processes and information flow. Case management is an innovative way of management organisation business processes and information. It allows to relate business-relevant content with processes, put necessary information together and automate content management.
  • The Modern CHRO Agenda: New Digital HR Trends
    The Modern CHRO Agenda: New Digital HR Trends Pat Wadors, Chief Talent Officer at ServiceNow and Tracey Fritcher, Director of HR Transformation at ServiceNow Recorded: Oct 12 2018 58 mins
    In this webinar, join Pat Wadors, Chief Talent Officer at ServiceNow and Tracey Fritcher, Director of HR Transformation at ServiceNow as they highlight and dig deeper into three key outcomes from our 2018 Global CHRO survey. Discover why,

    60% of CHROs say HR is now a driver of digital transformation
    Most CHROs expect success to be defined by consumer-like experiences
    CHROs expect to automate more tasks—and will use a system-wide platform, over a single application, to do so
    Don’t miss this opportunity to gain insight into what the most advanced CHROs are doing in order to get a competitive edge! All webinar attendees will also have the opportunity to download the full 2018 CHRO Survey report.
  • The Future of Work: Why the Digital Employee Experience Matters
    The Future of Work: Why the Digital Employee Experience Matters Pat Wadors Chief Talent Officer of ServiceNow, Jason Averbook CEO and co-founder of Leapgen Recorded: Oct 12 2018 63 mins
    Discover why the employee experience is shaping up to be one of the most top-of-mind topics for HR leaders this year. We brought together industry experts Pat Wadors, Chief Talent Officer at ServiceNow, and Jason Averbook, CEO & Co-founder of Leapgen, to discuss why the digital employee experience matters so much and what the future of work looks like for forward-thinking organizations.

    Don’t miss this opportunity to ask industry thought leaders Pat and Jason your burning questions on how to:

    • Design new employee experiences

    • Identify digital moments that matter

    • Serve your employees better across the enterprise
  • How MSPs Can Meet the AWS MSP Validation Checklist v3.3 and Grow Their Business
    How MSPs Can Meet the AWS MSP Validation Checklist v3.3 and Grow Their Business Alana Fitts, Director of Sales Strategy & Program Management Recorded: Oct 11 2018 49 mins
    As the cloud becomes part of any business’ standard operating procedure, the demands on Managed Service Providers (MSPs) has increased as well. End customers are expecting more when it comes to reporting, security, and best practices. And it’s not just customers with changing expectations; Amazon has increased their requirements when it comes to MSPs, with an updated MSP Validation Checklist. Failing an audit could be devastating; the right tools can help. CloudCheckr makes it easy for MSPs to meet their obligations—to Amazon and their clients.

    In this webcast, attendees will learn:

    - New requirements as part of Amazon’s MSP Validation Checklist 3.3
    - How CloudCheckr helps MSPs meet those checklist items
    - Areas where MSPs can increase growth and margins using CloudCheckr
  • FireEye Global Threat Response – How we Protect the World
    FireEye Global Threat Response – How we Protect the World Tim Wellsmore, Director, Government Security Programs, Mandiant International, a FireEye Company Oct 22 2018 2:00 am UTC 75 mins
    Most approaches to the global cyber security problem are usually focused locally inside separate organisations, who struggle to look out across the global landscape and effectively respond. National responses from government capabilities can be challenged by capacity and jurisdiction to truly understand the global threat environment, and to effectively respond. This presentation will highlight how FireEye utilises its various capabilities and threat focused teams from all parts of the business to build a cohesive global detection and response capability for the biggest global threats.

    This presentation will outline how we tactically respond within our internal capability teams, and across our customer base of 67 countries and how we keep the media, our customers and our government partners informed on the latest information. How we scale quickly to respond to WannaCry or NotPetya to ensure our Community Protection mandate is relentless maintained is an impressive story. This presentation will highlight how our FireEye technology arm and FireEye's subsidiary companies of Mandiant and iSight work seamlessly together in a global cyber threat event to bring our best against the world's most advanced cyber threat actors.
  • What Executives Should Know about Cyber AI
    What Executives Should Know about Cyber AI Claudio Scarabello Director Product, APAC FireEye Inc Oct 22 2018 6:00 am UTC 60 mins
    Artificial intelligence (AI) is a transformative technology that provides organizations with better cyber defense tools but also helps adversaries improve methods of attack. Organizations need to understand how AI will impact cyber security before they rely on it for their defenses.
    Watch this webinar as we discuss:
    • How AI tools can be used for offensive and defensive purposes in the cyber domain
    • Changing geopolitical landscape as threat actors develop and implement AI capabilities
    • Enhancement of a businesses’ defensive capabilities through AI technology
    • How FireEye uses machine learning to bolster its internal defenses and tools
  • Powering the Digital Workplace with Box and Office 365
    Powering the Digital Workplace with Box and Office 365 Rand Wacker, VP of Product Marketing @ Box and Rafael Perez, Sr. Sales Engineer @ Box Oct 22 2018 11:00 pm UTC 60 mins
    If you're deploying Microsoft Office 365, you owe it to yourself to see how Box can help you power a best-of-breed digital workplace.

    Tens of thousands of businesses running Office 365 choose Box over OneDrive and SharePoint so they can improve user and IT productivity, improve content security and protection, and reduce infrastructure costs. At this webinar, you’ll hear in detail why Box and Office 365 make such a winning combination. Box offers a single cloud content management platform for securely managing all your content in one place, including a:

    -Better user experience — users can share, edit and collaborate on all their content with all of their teams inside Box without needing to switch between different tools
    -Better admin experience — more granular controls, one admin console to manage all your content
    -Better security — a central platform for consistent security and governance
    -Better integrations — Box is integrated with more than 1,400 popular applications like Salesforce, Slack, NetSuite and Okta
  • Modern Cyberattacks and How to Keep Businesses Safe
    Modern Cyberattacks and How to Keep Businesses Safe Kelvin Murray, Sr. Threat Research Analyst, Webroot Oct 23 2018 9:00 am UTC 60 mins
    Small and medium-sized businesses and the MSPs who serve them are major targets for cybercriminals. To stay safe, today’s businesses and MSPs must understand the different types of cyberattacks they may encounter and implement strong cybersecurity practices.

    Register for this 30-minute webinar on the key threats businesses will face this year to get details and tips that will help you keep your business and clients safe.

    Some of the topics Kelvin Murray, Sr. Threat Research Analyst, Webroot will cover:

    • Ransomware, banking Trojans, and phishing
    • Cryptomining, cryptojacking, and other crypto-crime
    • Best practices for keeping businesses safe
  • The ONE complete digital workspace is here: All apps and data unified and secure
    The ONE complete digital workspace is here: All apps and data unified and secure Mark Bowker, Sr. Analyst, ESG; P.J. Hough, Chief Product Officer, Citrix Oct 23 2018 1:00 pm UTC 48 mins
    Just a few short months ago, Citrix announced the unveiling of the industry’s first digital workspace to enable people-centric computing within organizations. Join us for this webinar and learn how the new Citrix Workspace unifies and secures all apps and content for all devices.

    Discover how Citrix Workspace:

    • Delivers a consistent and unified experience across all devices and provides users SSO access to virtual apps, desktops, mobile apps, SaaS apps and their data
    • Extends the perimeter into cloud apps and across multiple devices and networks
    • Automates image management and provisioning to move workloads from datacenters to any cloud
    • Enables choices of devices from a single endpoint management solution
    • Provides user-centric analytics combined with machine learning to provide actionable intelligence to manage threats
    • Improves the experience of mobile apps with secure email integrated with Slack
  • Simplify Discovery and Change Management for Cloud and Container Environments
    Simplify Discovery and Change Management for Cloud and Container Environments Doron Orbach and Pulin Brahmbhatt, Micro Focus Oct 23 2018 3:00 pm UTC 60 mins
    Join us for an exciting and informative look at the latest releases of Universal Discovery and UCMDB.

    The new releases offer advanced capabilities to discover and map services and infrastructure that are deployed on private and public clouds or in containers leveraging technologies such as Kubernetes and OpenShift.

    See how you can leverage your data in ITSM or cloud management processes either using Micro Focus suites or other tools that you already use.
  • How to apply a templated approach to Release Management?
    How to apply a templated approach to Release Management? Sridhar Prabhakar, Sr. Software Engineering Consultant Oct 23 2018 5:00 pm UTC 60 mins
    In part-4 of the DevOps webinar series, we are discussing the topic ‘Release Management and Continuous Integration’. Release management is almost always the overarching concern in any organization. DevOps plays an important role in enabling a robust release process that is both quicker and mindful of quality. In this episode of the webinar series, we take a deep dive into release management and suggest ways to apply a templated approach to the release management process.

    This 40-min webinar session will cover following key takeaways:
    • Overview of Release Management, Version Management, Backward compatibility, and Branching Strategy
    • Deep dive into Continuous Integration, Continuous Testing, Continuous release processes
    • Deterministic approach to templatize Release Management policies
    • Post Release aspects such as Archival Strategy, Cleanup, Upgrade planning and scheduling, etc.
    • Use cases to demonstrate the template approach
  • Increasing Employee Satisfaction by Reducing Friction
    Increasing Employee Satisfaction by Reducing Friction Marie Ruzzo, Roy Atkinson (moderator) Oct 23 2018 5:00 pm UTC 60 mins
    Support centers track Time to Respond, Time to Answer, Handle Time, Time to Restore Service and other time-based metrics to make sure that end users are not needlessly tied up getting support, and that support analysts and technicians are providing assistance a rapidly as possible. Forrester says employees spend almost one-third of their time interacting with systems and applications. They want to be able to get on with their work with minimal interruption and they want to work where they are, when they can, from whatever device they choose. When they need assistance, they need it to be fast and minimally disruptive.

    Frustration and delay strongly affects employee satisfaction and overall morale. Employee retention is tied directly to satisfaction, and turnover is expensive and time consuming. Lowering the friction involved in both providing and receiving assistance can keep employees working and more satisfied.
  • Live Demo of OptiView XG
    Live Demo of OptiView XG Mike Pennacchi, Network Protocol Specialists Oct 23 2018 5:00 pm UTC 60 mins
    Troubleshooting performance problems in today’s networks is only getting more complex:

    • Growth of 10G links with limited visibility
    • Increasing demands on wireless networks
    • Complex infrastructure with outdated documentation

    Last thing you need are hard-to-use tools that are complex in themselves or require extensive training before you can effectively use them.

    Please join us for a free webinar where Mike Pennacchi will talk about these issues and present a live demo of the OptiView® XG Network Analysis Tablet.

    XG expedites network performance problem solving by automating root cause analysis and providing guided troubleshooting to address problem areas - anywhere on the network – wired or wireless.
  • Apple Device Management for Beginners
    Apple Device Management for Beginners Nick Thompson, Product Manager, Jamf Oct 23 2018 6:00 pm UTC 60 mins
    While some are already familiar with Apple device management, many of you are diving in for the first time and seeking guidance on ways to properly deploy, manage and secure the growing number of Mac, iPad, iPhone and Apple TV devices joining your environment. If you fall into the “I want help” camp, we are here for you.

    In our webinar, Apple Device Management for Beginners, we’ll teach you the basics and help you build, and ultimately master, your Apple management skills.
    You’ll learn:

    • What Apple services and programs are available
    • The stages of Apple lifecycle management
    • Best practices for infrastructure planning
  • Get Ready for re:Invent! Tips to Optimize Your Experience at the #1 AWS Show
    Get Ready for re:Invent! Tips to Optimize Your Experience at the #1 AWS Show CloudCheckr Marketing Team including Jarrett Plante, Deb Schleede, Kristen Mansfield, and Todd Bernhard Oct 23 2018 6:00 pm UTC 45 mins
    CloudCheckr is known for optimizing your cloud infrastructure, including cost and security, but we can also help you optimize your experience at AWS re:Invent!

    Hear from our trade show experts on how to plan your show, to learn and network (and play) and stay comfortable throughout the week-long event!
  • Autopsy of a real ICT case – TRITON
    Autopsy of a real ICT case – TRITON David Grout, Director Technical, South EMEA, FireEye Oct 24 2018 9:00 am UTC 45 mins
    Mandiant responded to an incident in 2017 at a critical infrastructure organisation where an attacker deployed malware designed to manipulate industrial safety systems. The targeted systems provided emergency shutdown capability for industrial processes. This malware, called TRITON, is an attack framework built to interact with Triconex Safety Instrumented System (SIS) controllers.

    Join David Grout, our Technical Director for South EMEA, for a live session and get insights into the technical framework details and the potential outcomes.
  • Future Proof Your Network - Get NFV Smarter
    Future Proof Your Network - Get NFV Smarter Stephanie Gibbons Principal Analyst, Ovum and Bruce Kelley, Jr, CTO, Service Provider, NETSCOUT Oct 24 2018 3:00 pm UTC 60 mins
    With dynamic service and network configuration taking place within a complex operating environment, service assurance platforms will need to optimize intelligence to identify if a fault is at the virtual network function (VNF), physical network function (PNF), or cloud infrastructure to assure the reliability and quality of services in a hybrid network environment. End-to-end service management is crucial as Carrier Service Providers (CSP) aspire to the real networking end game: closed-loop automation.

    In this webinar learn about:

    • Why CSPs are turning hard into the network virtualization journey
    • Why Telco cloud, automation, and analytics are essential to NFV
    • Ready or not: lingering concerns for CSPs over NFV
    • 5 key features for a successful NFV platform
    • NETSCOUT’s carrier-grade, software-optimized solution – designed for the cloud

    Our presenters will discuss the complexities and challenges for CSPs, as they transition from traditional platforms to deploying and managing the new software-based platforms and applications, required for service agility in a hybrid networking environment.
  • Better Mobility & Security in the Cloud - Leave Network File Shares Behind
    Better Mobility & Security in the Cloud - Leave Network File Shares Behind Kelsey Boyd, Product Marketing Manager, Box & Thao Nguyen, Western Digital Oct 24 2018 4:00 pm UTC 23 mins
    Until now, organizations have been using network file shares and complicated VPN setups to keep files off the desktop. But teams need what network file shares can't offer: greater mobility, easier collaboration and better security.

    Join our upcoming webinar to learn:
    -Why businesses like yours are replacing their legacy technology with Cloud Content Management from Box (delete this)
    -How to help your team be more productive while reducing costs and simplifying IT management
    -How desktop apps can help smooth the transition when migrating your users to the cloud
  • Accidental Continuous Service Improvement
    Accidental Continuous Service Improvement Bob Rice Oct 24 2018 4:30 pm UTC 60 mins
    Accidental CSI - "Did I Do Thaaaat? (in your best “Steve Urkle” voice)
    Are you doing Continual Service Improvement by ACCIDENT??? Do you think you are not doing Continual Service Improvement (CSI), or not doing it well? What if you found out that you ARE doing CSI, but just don't realize it? If you think that you don't have time to improve, or have no idea where to start, and cannot get management buy-in and sponsorship to begin CSI, then this session is for you! Don’t let your service quality be held back because CSI is too hard to get started.
    This session will cover identifying areas in your organization where CSI is “brewing”, how to make those areas relevant to your CSI needs, and how to develop a CSI Roadmap. We will discuss the "low hanging fruit" of CSI, how to identify where you are ACCIDENTALLY doing CSI, and how to make it PURPOSEFUL CSI. Then you can say, “YES! I did thaaaaaat!’
    Takeaway:
    A PURPOSEFUL Roadmap approach to Continual Service Improvement
  • Portfolio Manager Perfection – is there such a thing?
    Portfolio Manager Perfection – is there such a thing? Andy Jordan, Roffensian Consulting Inc. and Jim Tisch, CA Product Marketing Oct 25 2018 1:00 pm UTC 50 mins
    At a time when effective portfolio management can make or break an organization’s ability to deliver on strategy, it is vital to understand the different aspects for Portfolio Management. Please join us on September 12th to discuss:

    •What to look for in hiring and developing a portfolio manager
    •How to position the role within the management structure for optimal performance
    •How to leverage portfolio management expertise in future career growth

    Andy combines exceptional industry insight with practical experience delivering strategy, which will help you understand how to build perfect portfolio management in your organization.
  • Enrich your manufactured goods with connected services
    Enrich your manufactured goods with connected services Emmanuel Bricard, CIO at e.l.m. leblanc, McKinsey Company (name TBC), Werner Reuss, Head of IIoT, Orange Business Services. Oct 25 2018 2:00 pm UTC 45 mins
    Manufacturers estimate that 50% of their products will be smart and connected by 2020*. Are you one of them? Follow our webinar and hear Emmanuel Bricard, CIO of e.l.m. leblanc (Bosch Group) share his success story on connected boilers and McKinsey Company highlight the key servitization trends in the manufacturing sector.

    The discussion witll be introduced and moderated by Werner Reuss, Head of Industrial IoT at Orange Business Services.

    Subjects covered:
    - Why many industrial companies are shifting from a product-centric to a service-centric business mode?
    - How connected products can power new business models and increase revenue
    - How to move from monitoring products to implementing predictive Maintenance models







    *Source: "Digital Engineering: The new growth engine for discrete manufacturers" report, Cap Gemini, June 2018.
  • Continuous Improvement: Trends in IT
    Continuous Improvement: Trends in IT Sarah Mason, Jim Nethercott, and Muddu Sudhaker Oct 25 2018 4:00 pm UTC 60 mins
    This panel discussion will focus on the trends in Continuous Improvement in the IT industry in both tools and methods impacting the industry.
  • Smart Licensing: What Is It and What Impact Does It Have on Your Business?
    Smart Licensing: What Is It and What Impact Does It Have on Your Business? Bill Coker, VP Hardware; Chris Crotteau, Director Strategic Products; Chris Stone, Portfolio Director, Network Hardware Oct 25 2018 4:00 pm UTC 60 mins
    Cisco recently began a widespread roll out of their new Smart Licensing system, with mandatory use of this system required from IOS XE version 16.9 and later on the Catalyst 3650, 3850, and Catalyst 9000 series switches. With this major change in licensing enforcement comes a number of questions regarding how this system works and what operational changes may be required to implement Smart Licensing.

    Join this presentation to learn:

    •What is Smart Licensing?
    •How does Smart Licensing work?
    •What are the operational impacts of Smart Licensing?
    •What are the potential business impacts, including financial, of this change?
  • Best Practices for Troubleshooting UC&C Issues On-premise and in the Cloud
    Best Practices for Troubleshooting UC&C Issues On-premise and in the Cloud NETSCOUT: Jim Frazier, Regional Director, Rene Alvarado, Solutions Engineer, Leon Li,Solutions Engineer Oct 25 2018 5:00 pm UTC 60 mins
    Assuring UC&C service quality as you bring together multiple vendors and platforms into your complex, hybrid infrastructure is an everyday challenge. Getting to root-cause quickly so you can reduce MTTR is a requirement.

    Learn from our NETSCOUT Engineers, Rene Alvarado and Leon Li, both who bring over 20 years of experience working with the Fortune 100, deploying UC &C and solving the most critical business application performance problems.

    In this 60 minute interactive presentation, featuring real-world examples, you will learn:

    • How you can optimize your Unified Communication & Collaboration Services with best practices to help save money and time, avoid headaches, and protect the quality of your UC&C environment.

    • How to identify the causes of poor quality so you can attack and remediate them immediately, before moving on to migration and deployment of your UC cloud deployment

    • When you experience UC&C service degradation, the information you need to remedy the problem

    • Best practice troubleshooting workflows for signaling voice/video quality issues
  • Secure from the Ground Up: How to Vet Cloud Vendors
    Secure from the Ground Up: How to Vet Cloud Vendors Paul Chapman, CIO @ Box | Sanam Saaber, VP, Legal @ Box | Crispen Maung, Chief Compliance Officer, @ Box Oct 25 2018 5:00 pm UTC 61 mins
    When you do business with one SaaS vendor, you're also doing business with every other vendor they do business with. So one weak link in that chain could jeopardize your entire enterprise. Watch this webinar to learn best practices of vetting vendors for security and compliance with standards like GDPR, HIPAA , PCI DSS and more. Our business is built on security, compliance and governance — and that means we make sure all our vendors comply with strict guidelines and standards so we can safeguard our customers' security.

    This webinar will help you understand:
    - What we look for when evaluating vendors for security and compliance
    - What to consider about vendor security posture
    - Questions to ask every vendor about data privacy and compliance

    Box is trusted by 69% of the Fortune 500, because of its track record for securing data in compliance with a host of regulations and standards around the world. This is your chance to hear from Box experts on what you can do now to ensure your business's data security.
  • Delivering secure, reliable containers: A Sysdig deep-dive
    Delivering secure, reliable containers: A Sysdig deep-dive Eric Carter Oct 25 2018 5:00 pm UTC 60 mins
    If you’re moving to containers and microservices, monitoring and security should be at the top of your requirements list. With the extra layers of abstraction and orchestration of solutions like Kubernetes, you’re certain to find that approaches you’ve taken in the past with VM and bare metal-based apps are insufficient. Sysdig can help.

    Join this Sysdig platform webinar & demo to learn:
    - The visibility challenges to expect with containers, microservices and clouds
    - How Sysdig helps you to spot and eliminate vulnerabilities from dev to production
    - How to get the level of observability and context required for successful monitoring
    - Key ways to accelerate troubleshooting and forensics with containers
  • Security and Developers: a match made in PagerDuty
    Security and Developers: a match made in PagerDuty David Cliffe, PagerDuty Oct 25 2018 5:00 pm UTC 60 mins
    As developers, it can be overwhelming trying to balance the onslaught of new features, bug fixes, and operational improvements, on top of being on-call for your services with a steady flow of alerts and incidents to handle.

    Why not throw some security vulnerabilities and patches into the mix, right? Thankfully, that's someone else's job - well, it used to be. This session will highlight ways that security ownership is changing with DevSecOps and how PagerDuty can help make that an easier transition for both sides: developers and security teams.
  • The Primary Role of an SD-WAN: Ensure Successful Application Delivery
    The Primary Role of an SD-WAN: Ensure Successful Application Delivery Dr. Jim Metzler, Founder and Vice President at Ashton, Metzler & Associates and Joel Christner, VP of Marketing at CloudGenix Oct 25 2018 6:00 pm UTC 60 mins
    The primary role of a wide area network is to provide connectivity between remote users, their applications, and data. SD-WAN has fundamentally changed the WAN architecture to improve performance, reliability, and manageability. While most SD-WAN solutions can enable these benefits, the approach can have a tremendous effect on the degree to which these benefits can be received.

    Attend this webinar to find out how an application-centric SD-WAN solution can provide the best possible user experience and bridge the chasm that exists between the goals of the business and the implementation of a WAN policy.
  • Blood Sweat and Cake: A beginner's guide to tool selection.
    Blood Sweat and Cake: A beginner's guide to tool selection. Chris Andrews and Nicos Kyriacou Oct 29 2018 12:00 pm UTC 60 mins
    Join Chris Andrews & Nico Kyria from the London School of Economics and Political Science (LSE) as they share their experiences and knowledge in a beginner's guide to tool implementation.

    During the webinar:

    You will hear how the LSE started a massive project to overhaul there IT service management operations. Chris and Nico will share their triumphs and challenges and provide you with practical information on how to manage an implementation project from start to finish.

    •Ensure staff buy-in to the new tool
    •Keep the key stakeholders involved and engaged
    •How to make the tool fit your organisation.