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IT Service Management

  • IT Trends 2018 Webinar: How to turn your smart building into a smart workplace
    IT Trends 2018 Webinar: How to turn your smart building into a smart workplace David Williams , Microsoft Digital and Alex Bennett, Dimension Data. Recorded: May 24 2018 45 mins
    Currently, buildings are only considered ‘smart’ if they manage consumption and security. Yet the world’s most innovative companies are accomplishing much more within their working spaces. In this webinar, we’ll look at how to go beyond energy savings and security,
    providing you with big-picture thinking that will inspire workplace action. To illustrate, we’ll look in detail at Microsoft’s Redmond Campus, which has saved millions of dollars thanks to the vast amounts of data harvested from its new comprehensive network of sensors.
    Watch the webinar to discover why digitisation and the Internet of Things are critical to creating a smarter workplace that can help drive down costs, improve customer experience, and allow employees to work better together. We’ll also take a closer look at how you can make these changes within your business, including the main benefits of a smart workplace and three starting points you can implement right away.

    SPEAKERS: David Williams Business Architect Applied Innovation Team Microsoft Digital
    Alex Bennett Group SVP Go-to-market: CX & Workplace Productivity, Dimension Data
  • Get Started Fast: How to Create Reserved Instance Purchases
    Get Started Fast: How to Create Reserved Instance Purchases Kevin Buschle, CloudCheckr Support Recorded: May 23 2018 19 mins
    Thank you for watching our Get Started Fast with CloudCheckr series.

    CloudCheckr Support Expert Kevin Buschle takes the reigns on this live demo to show you everything you need to know about Reserved Instances (RIs). Watch Kevin walk through lifecycle tracking and notifications, purchasing on the AWS console, checking advanced reports, and optimization techniques.

    You will learn:
    - The purpose of an RI
    - Benefits of having RIs
    - Fees and costs related to different purchasing options

    Be sure to ask Kevin questions along the way, and feel free to offer up feedback at the end.
  • The Next Step: Employee-Focused Service Management
    The Next Step: Employee-Focused Service Management Roy Atkinson and Marc Stitt Recorded: May 23 2018 61 mins
    Service management principles and practices have been broadening to encompass far more than IT services over the past few years. HDI research shows that more than half of organizations are using the tools and practices of service management in other business units, such as HR, facilities and customer service. The applications of these proven practices—when done properly—have improved service delivery for business units.

    In today’s organizations, agility and velocity have increased the responsibilities of individual employees, who depend on fast, easily-accessible services to get their work done, from anywhere and at any time. This requires a new focus of service management on employees.

    In this webinar, we will discuss:
    * What service management throughout the organization means
    * Why organizations need to focus on employee success as well as business unit success
    * How the delivery of services affects employee productivity and morale
  • Accudata + Forcepoint Security Series | Risk-Adaptive Protection
    Accudata + Forcepoint Security Series | Risk-Adaptive Protection Bharath Vasudevan, Senior Director Recorded: May 23 2018 30 mins
    What comes to mind when you hear “decision making based on calculated behavioral analytics”? It’s a pretty exciting concept–one that’s new to cyber security and one that Forcepoint does very well. Join our webinar to learn how risk-adaptive protection is helping organizations:

    - Continually improve security effectiveness through machine learning and AI
    - Better understand risky behavior
    - Automate policies
    - Dramatically reduce the quantity of alerts
    - Streamline and accelerate investigation of those alerts

    Tune in May 23!
  • Troubleshooting Wi-Fi Roaming Issues
    Troubleshooting Wi-Fi Roaming Issues Julio Petrovitch, Principal Technical Marketing Engineer - Wireless Recorded: May 22 2018 63 mins
    When it comes to poor Wi-Fi performance, roaming issues is one of the most common reasons. IT and network teams must support BYOD (bring your own device) for users on the Wi-Fi network. It’s important to establish if Wi-Fi performance issues are caused by bad roaming. In this live webinar, you will learn best practices for identifying and solving Wi-Fi roaming issues.
  • Security in the Age of Hybrid Cloud
    Security in the Age of Hybrid Cloud Ajay Uggirala and Marty Jost — Product Marketing, Imperva Recorded: May 22 2018 45 mins
    The advantages offered by a cloud-based environment make it an easy decision for most companies to have apps and data both on-premises and in the cloud. Still, there are numerous critical choices to be made that can transform the complexities of the migration process into a relatively smooth transition—especially regarding application and data security. In this session we will define hybrid cloud and talk about best practices to secure your company application and data assets as you start managing across both cloud and traditional IT environments.
  • 15 Failure Points in Kubernetes and How to Monitor Them
    15 Failure Points in Kubernetes and How to Monitor Them Jorge Salamero Sanz Recorded: May 22 2018 23 mins
    There is a lot of discussion nowadays on how to use containers in production - are you there already?

    When operating a production platform we should prepare for failure and in addition to monitoring working metrics, we cannot forget about the most common failure points. From an agnostic monitoring solution perspective, and following a use-case driven approach, we will learn the most common failure points in a Kubernetes infrastructure and how to detect them (metrics, events, checks, etc).
  • Quality and Testing SIG Talk Series - Tips & Tricks (Complete Edition)
    Quality and Testing SIG Talk Series - Tips & Tricks (Complete Edition) Ramesh Subramaniam, Ricardo Garza Recorded: May 22 2018 54 mins
    Speaker: Ramesh Subramaniam
    Micro-focus Project and Portfolio Management (PPM) Logging Tips and Tricks: Learn how to get the most out of your logging.conf, discuss logger names per the Micro Focus PPM functional domain and see how creating separate nodes will increase performance.

    Speaker: Ricardo Garza
    AI FIRST Project Management: How we Augment Project and Portfolio Managers with Micro Focus PPM and Artificial Intelligence: Right now, there is a lot of hype around Artificial Intelligence and Machine Learning; these technologies are going to profoundly disrupt every industry and make most applications SMART in the next 5 years. We have built AI aides around our PPM implementation in order to augment our Project and Portfolio Managers as well as Project Team Members. These tools help them to be more productive and have consistent results. We will Demo some of these features live, and discuss implementation challenges and future work.
  • Hybrid IT is the New Normal
    Hybrid IT is the New Normal David Gehringer, Principal, Dimensional Research and Ian Bromehead, Dir of Product Marketing, Operations Bridge, Micro Focus Recorded: May 22 2018 39 mins
    How to Effectively Manage and Monitor a Hybrid IT Environment

    Are you having challenges in dealing with cloud based application issues across multiple cloud providers? If so, you’re not alone. 80% of companies are dealing with 2-10 cloud providers and some even more.

    Join us on this webcast as we discuss the findings from the recent Dimensional Research survey of over 500 enterprise cloud professionals who shared their challenges and needs for Hybrid IT monitoring. We’ll review the survey results including the data and analysis.

    You will also receive a complimentary copy of the Dimensional Research report to help you understand where you are in comparison to companies included in the study.
  • 5 Key Ways ITSM Must Evolve Before Digital Transformation Can Truly Happen 
    5 Key Ways ITSM Must Evolve Before Digital Transformation Can Truly Happen  George Spalding, VP, Pink Elephant and Matt Klassen, VP Product Marketing, Cherwell Recorded: May 22 2018 61 mins
    30 years ago ITSM was the “next big thing.” And, in many ways, ITSM has succeeded in changing the IT landscape. Now, ITSM itself must change. The “Digital Transformation” train is an express that doesn’t stop at the ITSM station.

    Join George Spalding, Executive Vice President, Pink Elephant and Matt Klassen, VP Product Marketing, Cherwell Software as they discuss the five major areas where IT & ITSM must evolve: Architecture, Change & Release Management, IT Organizational Structure, Infrastructure, and Automation.
  • Troubleshooting Wi-Fi Roaming Issues
    Troubleshooting Wi-Fi Roaming Issues Julio Petrovitch, Principal Technical Marketing Engineer - Wireless Recorded: May 22 2018 63 mins
    When it comes to poor Wi-Fi performance, roaming issues is one of the most common reasons. IT and network teams must support BYOD (bring your own device) for users on the Wi-Fi network. It’s important to establish if Wi-Fi performance issues are caused by bad roaming. In this live webinar, you will learn best practices for identifying and solving Wi-Fi roaming issues.
  • The jury is out on digital
    The jury is out on digital Scott Gibson; Group Executive: Digital Business Solutions, & Wayne Speechly; MD - Digital Advisory, Dimension Data Recorded: May 22 2018 41 mins
    People in organisations are talking about digital. Of particular interest, is how organisations are understanding its application to their business and how digital spans every aspect of the organisation.
    Is digital being seen as the success story that everyone expects it to be? Are benefits actually being delivered and do leaders know where the value lies?

    During this Webinar, our presenters will share the thinking of global leaders around digital and more specifically the top challenges, best practices, and insights garnered from Dimension Data’s ‘Digital Means Business’ research report. Looking not only at how organisations are making sense of digital, but how they are mobilising the organisation for sustainable digital transformation. Digital applied effectively and diligently – can help organisations emerge as leaders in the digital age, but there are still many challenges to overcome.
  • SD-WAN and NFV: beyond the hype
    SD-WAN and NFV: beyond the hype Keith Langridge, VP Network Services, BT and Adrian Comley, General Manager Dynamic Network Services, BT Recorded: May 22 2018 55 mins
    SD-WAN and Network Function Virtualisation (NFV) are two technologies that are on every business’s radar right now. SD-WAN can help to take away a lot of the complexity you’d find in a traditional network from a routing and configuration perspective. NFV can promise to cut the IT clutter from your business. Both of these technologies offer great advantages, but if you’re considering them, the question is, are you doing it because you want to jump on an industry trend, or have you truly considered the business benefits for your organisation?

    Join Keith Langridge, VP Network Services, BT and Adrian Comley, General Manager Dynamic Network Services, BT, as they take a look at:
    •The business challenges that are leading many to invest in these solutions.
    •The learnings from our global deployments to date.
    •DIY versus a managed service - the added demands of delivery, skills, security and on-going support can mean that managed is often the preferred option. We’ll give you our view on the value you should expect from a managed service.
  • Viritä kokonaisarkkitehtuurisi kisakuntoon kypsyystasomallilla
    Viritä kokonaisarkkitehtuurisi kisakuntoon kypsyystasomallilla Eetu Niemi Recorded: May 22 2018 40 mins
    Kypsyystasomallit ovat monille tuttuja organisaatioiden tuotekehitysprosessien kehittämisen välineitä. Tunnetuin kypsyystasomalli on Capability Maturity Model Integration (CMMI).

    Tiesitko, että kypsyystasomalleja voi käyttää myös kokonaisarkkitehtuuritoiminnan kehittämiseen? Kypsyystasomalli jakaa toiminnan kehittämisen tasoihin, joilla edetään ylöspäin. Toiminnan kehittyessä siitä tulee kypsempää – esimerkiksi järjestelmällisempää ja toistettavampaa.

    Tämän webinaarin jälkeen ymmärrät,

    · mitä kypsyystasomallit ovat ja mitä ne mittaavat

    · miten kypsyystasomalleja voi hyödyntää kokonaisarkkitehtuuritoiminnan kehittämisessä

    · miten mittaat oman organisaatiosi kokonaisarkkitehtuurin kypsyyden

    Puhuja:

    Eetu on tehnyt arkkitehtuurin parissa töitä noin 10 vuotta, niin konsultoinnin kuin tutkimuksenkin piirissä. Hän tekee päivittäin kokonais- ja ratkaisuarkkitehtuurisuunnittelua ja mallintamista eri toimialoilla. Arkkitehtuurin hyödyntäminen ja hyödyt ovat hänelle tuttuja niin käytännön kuin myös teorian kautta - Eetun väitöstutkimus käsittelee kokonaisarkkitehtuurin hyötyjen syntymistä. Eetu toimii arkkitehtuurikonsulttina Coalassa.
  • What kind of GDPR training suits my organization's situation?
    What kind of GDPR training suits my organization's situation? Ville Silvola Recorded: May 18 2018 36 mins
    Employee data protection training is one of the hot topics of this spring. The topic is especially current due to multiple data breaches and the GDPR. This webinar focuses on different data protection training options, what are the differences between these, and which one suits your organisation the best.

    Speaker:

    Ville Silvola works with data protection and privacy. He has experience of service development and planning as well as executing data protection training projects. Ville also engages in data protection consulting, fousing especially on marketing. This experience has given Ville the tools and understanding on how data protection and privacy can create competitive advantage to organisations.
  • No Limits to Success With Scrum & Scaled Agile Planning at Intel
    No Limits to Success With Scrum & Scaled Agile Planning at Intel Nick Thorpe, Senior Product Development Engineer, Intel Corporation Recorded: May 17 2018 47 mins
    Learn how Intel approached the adoption of Scaled Agile in their Manufacturing Validation Engineering (MVE) organization since 2014, how they leveraged CA Agile Central to enable their trains, and how they overcame the various challenges of quickly deploying Scaled Agile across a large organization.
  • Certain Uncertainty
    Certain Uncertainty Evan Leybourn, Founder and CEO, Business Agility Institute Recorded: May 17 2018 48 mins
    The world is changing more rapidly than ever before and organizations of every size are struggling to remain relevant in the eyes of their customers. The simple fact that the average lifespan of a company has decreased by more than 50 years in the last century demonstrates that not all organizations are prepared for this new reality. It is only high-performing, adaptable and agile organizations that will leverage, lead and thrive in this ambiguous and unpredictable market. We call this business agility.

    The problem with a statement like that is that there is no common definition of what business agility means. And that’s actually a good thing. In a dynamic and changing market trying to lock it down will defeat the very advantage it brings. Instead, I want you to start thinking of business agility as the common thread. An adaptable and sustainable narrative that binds & guides, rather than directs, us into the uncertain future.
    This session will cover the state of business agility around the world. We’ll look at the Domains of Business Agility, interspersed with case studies from 4 multinational organizations in both the banking and utilities sector.
     
    In this session you will learn:
    • Domains of business agility
    • How to work with Finance and HR to increase agility in your current organization
    • How Business Agility is being adopted by organizations around the world
  • How Will Future Technologies Like Automation & Blockchain Disrupt PPM Workflows?
    How Will Future Technologies Like Automation & Blockchain Disrupt PPM Workflows? Doug Page, Senior Advisor on Strategy, Portfolio and Project Management, CA Technologies Recorded: May 17 2018 35 mins
    An accessible mobile internet and the app economy changed the way we work over the last decade. Since then we have seen a fast progress in the world of automation, machine learning and data sciences. These new improvements in technology have mobilized companies and organizations to be faster and more efficient. But it has also come at a cost.

    With Blockchain revolutionizing everything from retail operations to finance, we will take a hard look at how a combination of these technologies will change the way the PMO operates. We will look at the potential pros and cons of how fast emerging technologies create disruption and how to get ahead of it.
  • Mastering IT Metrics
    Mastering IT Metrics Quentin McPhee, Implementation Manager, Vivantio Recorded: May 17 2018 54 mins
    IT monitoring and metrics play a key role in measuring IT service management success. By properly analyzing, understanding and measuring where the true value lies in your organization, you can effectively analyze risk, add value, reduce the cost of service delivery and boost the overall performance of your service teams.

    But without knowing what to measure, how to interpret the results and how to leverage your organization’s tools and data to make this possible, you’re setting yourself up for frustration and a lack of clarity in your reporting output.

    On Thursday, May 17th, join BrightTALK and Vivantio’s Senior Implementation Manager Quentin McPhee to learn what you and your senior management need to inform IT decision-making and drive sustainable service improvement, in practical terms.

    Quentin McPhee has more than 20 years’ experience in service management delivery and brings significant knowledge in implementing solutions for all types of organizations.

    This session is not just a ‘back to basics’, but rather will set out what every ITSM organization should be measuring and how to interpret the results, plus how to sustain the measuring process to become a self-aware powerhouse. We’ll also discuss:

    •What value reporting on your ITSM processes can realise
    •Different types of reports and who needs them
    •Tips, tricks and best practices to build out, maintain and sustain your organisation’s reporting structure

    We’ll also cover real-life examples of organizations who have improved efficiency through effective data analysis.

    --

    Vivantio is a leader in help desk, IT service management and customer service software, empowering service teams to embrace automation and improve service levels at hundreds of organisations around the world.
  • ITSM in the Modern Software Factory: The New Way to Drive IT and Business Value
    ITSM in the Modern Software Factory: The New Way to Drive IT and Business Value Darren Arcangel, VP and Senior Principal Services Architect, CA Technologies Recorded: May 17 2018 49 mins
    Agile development, DevOps deployments, Lean automations, digital transformation, increased cyber threats and constant change. How does IT keep up? The answer is by becoming what CA calls a “Modern Software Factory” and having a strong IT service management (ITSM) foundation. In this webcast, Darren Arcangel, co-author of the book ITIL® and the Information Lifecycle - Integrating Agile, DevOps and ITSM, explains the Modern Software Factory by exploring the intricacies of how these things interrelate, and the challenges and opportunities they present to ITSM and IT organizations. Learn about how to navigate this complex new world, the KPIs and metrics we now need to employ that can show business and IT value, and how ITSM and ITIL® have and are changing to embrace these changes and enable the Modern Software Factory.
  • Use value-stream thinking to define metrics and Automation to improve processes.
    Use value-stream thinking to define metrics and Automation to improve processes. Troy DuMoulin VP, Research & Development, Pink Elephant & Vincent Geffray Senior Director, Product Marketing, Everbridge Recorded: May 17 2018 58 mins
    Today’s digital businesses face more complex threats than ever before. These range from IT services failures, application latency and outages to performance and security issues, none of which your customers will tolerate. They expect services and applications to be available 24/ 7, wherever they are, and from any device. With these digital offerings increasingly at the core of your business, ensuring good quality service must be your top priority. Therefore solving IT issues as quickly as possible is essential.

    You’ve adopted ITIL and ITSM best practices and your IT teams use lots of point solutions and processes, but are your business users getting the full value of IT? How do you make improvements? Based on what metrics? Are your processes fully integrated? Are the cross-functional teams fully collaborative? How do you measure performance?

    In this webinar, Troy DuMoulin, Vice President of Research and Development at Pink Elephant, and Vincent Geffray, Senior Director of Product marketing at Everbridge will explore:

     How to deliver on four seemingly contradictory objectives: innovation, speed, security, and compliance
     Value-stream thinking vs. framework thinking
     Lean IT and Incident Response Automation to improve end-to-end performance
     Applications for ITSM, DevOps, and agile development
  • iSpeak Business:  Expanding Digital Capabilities for Transformation
    iSpeak Business: Expanding Digital Capabilities for Transformation Trista Bridges Jeanne Morain Recorded: May 17 2018 33 mins
    Join Jeanne Morain and special guests Trista Bridges from CapSys as they provide the top 5 Challenges and Solutions for building out Capability driven Digital Transformation for Global Companies across the US, Europe and APAC. Trista brings a wealth of knowledge as an American-French dual national currently based in Japan that has specialized in bridging the digital divide from the business capability perspective
  • Agile Portfolio Management: Where Worlds Meet
    Agile Portfolio Management: Where Worlds Meet Andy Jordan, President, Roffensian Consulting S.A. Recorded: May 17 2018 43 mins
    In today’s business world the ability to consistently deliver against strategic goals is critical to success. That’s the role of portfolio management, but with strategies continuously evolving in response to new challenges and opportunities, businesses need to learn how to adapt planning and deliverables to deliver customer value and optimize business results.
     
    In this thought provoking webinar, industry expert Andy Jordan will explore the emerging trend for agile portfolio management. He will explore a number of key elements including:
     
    •The need for consistent and reliable business information – not just data
    •The ability to conduct predictive analysis - managing forwards, not backwards
    •A culture of business agility driven execution at all levels of the portfolio
     
    Andy will look at the importance of an agile culture that is constantly evolving and will provide you practical tools to help shift your organization to the leading edge of strategic success.
  • [Ep.15] Ask the Expert: Managing Change in Cloud-Based Systems
    [Ep.15] Ask the Expert: Managing Change in Cloud-Based Systems David Cuthbertson, CEO, Square Mile Systems and Kelly Harris, Senior Content Manager, BrightTALK May 24 2018 4:00 pm UTC 45 mins
    This webinar is part of BrightTALK's Ask the Expert Series.

    Join David Cuthbertson, CEO of Square Mile Systems, as he takes a deep dive into cloud management. Many senior decision makers have negative feelings regarding the issues of technical teams and don't want to bring them to light - data security, change control, lock in to a supplier who overcharges, proper outage stats, etc.

    Just as there is more awareness of outsourcing contract nightmares, many of the same issues apply to cloud providers. Managing change in cloud-based systems is still a relatively new issue as most technical teams don't think about how cloud systems are managed and the potential risks posed by many suppliers without a viable business model.

    Audience members are encouraged to send questions to the expert which will be answered during the live session.
  • Architecting Machine Learning Ecosystems Using Best-in-Class NVMe SSDs
    Architecting Machine Learning Ecosystems Using Best-in-Class NVMe SSDs Rick Walsworth & Cameron Brett May 24 2018 5:00 pm UTC 60 mins
    Machine learning and Deep learning architectures are driving efficiencies and automation across enterprise systems and creating challenges for infrastructure architects in order to deliver the desired outcomes. These issues are manifested through infrastructure I/O bottlenecks that result poor ingest throughput performance that slow cognitive system training times due to excessive latencies. In this webinar, Toshiba and Vexata join forces to provide actionable information about the latest generation of NVMe based solid state drive (SSD) media and how to architect systems to deliver the low latency, high bandwidth I/O services to these advanced neural nets and cognitive systems.

    Join this webinar and learn about the latest technologies, architectures and best practices purpose built for these AI ecosystems.

    In this webinar
    1. Latest generation of SSD technologies that deliver low latency performance
    2. Advances in storage architectures that maximize the SSD media
    3. Use cases and customer examples that have deployed these architectures for machine learning environments.
  • Modern Vulnerability Management : Knowledge, Automation, Analytics 
    Modern Vulnerability Management : Knowledge, Automation, Analytics  Syed Abdur, Brinqa, Director of Product May 24 2018 6:00 pm UTC 60 mins
    With growing numbers of new vulnerabilities disclosed every year, increasing attacker sophistication, and a myriad of tools and teams that have to be synchronized for effective response, most organizations struggle with designing and implementing an effective vulnerability management program. In this webinar we discuss 3 key components that all modern vulnerability programs must address :

    - Knowledge: How to create actionable intelligence from business context, threat intelligence, and any other relevant data source
    - Automation: How to implement automation to streamline significant parts of the VM process
    - Analytics: How to effectively engage and inform all stakeholders
  • How to capitalize on the knowledge revolution
    How to capitalize on the knowledge revolution Per Strand May 28 2018 2:00 pm UTC 30 mins
    Knowledge management is one of the largest untapped assets for many IT service desks according to Gartner. Companies have tried many ways of harnessing knowledge – with mixed results. In this webinar Per Strand from ComAround explains why KCS® (Knowledge-Centered Service) appears to be exactly the kind of structured, platform-agnostic approach which finally unlocks the power of knowledge and opens the door for new intelligent technologies like AI, Machine Learning and smart BOTs.
  • Top 5 ways to leverage the cloud
    Top 5 ways to leverage the cloud Derek Adair, Cloud Architect May 29 2018 10:00 am UTC 45 mins
    Do you want to know how to get the most from the cloud?

    We've gathered our top 5 use-cases for the cloud to build a resilient foundation for your IT infrastructure.

    - Decommission a DR site
    - Lift and Shift from On-Prem to Cloud
    - Plus, three other real-world cases
  • GDPR:  Samanage Looking To The Future
    GDPR: Samanage Looking To The Future Matt Stone May 29 2018 12:00 pm UTC 60 mins
    The new GDPR guidelines have brought us to a new level of oversight for dealing with data privacy.

    In this webinar we will discuss:
    What data privacy means to Samanage.
    How Samanage approached GDPR compliance within the ITSM space. How Samanage will be operationalizing privacy management post May 25 2018.
    Best practice methods for Samanage and our customers to work together to maintain compliance.
  • Improving Your Employee Retention With Real-Time Ops Data
    Improving Your Employee Retention With Real-Time Ops Data Ophir Ronen, PagerDuty, Stephen O’Grady, RedMonk, and Mary Moore-Simmons, SendGrid May 29 2018 5:00 pm UTC 60 mins
    Employee attrition is a challenge that every organization, regardless of industry, faces. People change jobs and move companies for many different reasons. This got us thinking—is on-call health a factor that can significantly affect employee attrition rates? If the health factors of on-call pain are bad enough, could it cause your employees to leave your company prematurely?

    Join us for our upcoming webinar, where we’ll address these questions and share results from a global survey of IT managers and practitioners on employee attrition.

    We’ll also show you how to tackle employee dissatisfaction with real-time operations health data so you can effectively build and retain teams responsible for your digital transformation. You’ll gain insight into the most impactful operations health indicators as they relate to average employee tenure length across your organization, including:

    • Notifications that interrupt work and life.
    • Notifications that wake up responders at night.
    • Notifications that interrupt weekends.
    • Notifications that interrupt consecutive weekend days
  • Mule 4 GA - Accelerate the speed of development
    Mule 4 GA - Accelerate the speed of development Sanjna Verma, Product Marketing, MuleSoft May 29 2018 6:00 pm UTC 60 mins
    We're excited to announce the GA release of Mule 4 and Studio 7, a major evolution of the core runtime behind Anypoint Platform.

    Mule 4 accelerates developer velocity by adding more power, higher speed, and greater simplicity into the famously small footprint of Mule – the industry's leading all purpose engine for building application networks.

    Join us as we talk about the innovations, tips, and tricks to being successful with Mule 4 and Studio 7.

    Attendees will learn:

    - How to start flows and integrations quickly with Mule 4 and Studio 7
    - How to use DataWeave
    - Design time error handling and try scopes
    - Mule SDK
  • Lieferung transformativer Business-Projekte – Cherwell Project Portfolio
    Lieferung transformativer Business-Projekte – Cherwell Project Portfolio Oliver Stöeckl - Software Senior Solution Consultant May 30 2018 8:00 am UTC 60 mins
    Management Foundations (Cherwell Software bietet einen besseren Weg, um transformierende, neue Business-Projekte umzusetzen).
    Sich schnell ändernde Kundenanforderungen, technische Innovationen sowie ein dynamischer Wettbewerb gehören für viele Unternehmen zur Norm. Aber genau jene Elemente, die Stabilität sichern, können die Fähigkeit der Zusammenarbeit und Reaktionsfähigkeit beeinträchtigen. Freuen Sie sich auf Prozesse, die zur Stabilität beitragen und das effiziente Erreichen strategischer Ziele mit Cherwell Project Portfolio Management Foundations ermöglichen.
    Cherwell Software bietet einen besseren Weg, um transformierende, neue Business-Projekte umzusetzen.
  • Is a Global Business Service Strategy the new ServiceNow Frontier?
    Is a Global Business Service Strategy the new ServiceNow Frontier? Ellen Daley, Ross Rexer, Grant Pulver, Meghan Lockwood May 30 2018 5:00 pm UTC 60 mins
    The Executive Corner: Strategies to accelerate your transformation to world-class Employee Services.

    - Find out how leading organizations are centralizing helping employees as they do customers, with a one-stop place to get all services from HR, finance, facilities, and more
    - Learn to recognize if your firm is ripe for leveraging ServiceNow to power your shared service initiative
    - Delight employees and free professional staff for more value-add activities
    - Drive Digital Transformation with lean and 6 Sigma underpinnings with ServiceNow
  • [Expert Panel] How to "Fast Forward" ITSM to Support the Digital Enterprise
    [Expert Panel] How to "Fast Forward" ITSM to Support the Digital Enterprise Chris Chagnon, Julie L. Mohr, and Matt Klassen May 30 2018 5:00 pm UTC 60 mins
    Digital transformation is about more than just technology. It’s about preparing your business to operate in an increasingly digital world. In order to remain competitive and attract customers, businesses must transform how they operate.

    Join us for this live panel discussion with IT service management industry experts and IT leaders as they discuss the latest trends shaping service management and share compelling stories of reinvention.

    Speakers include:
    Chris Chagnon - ITSM Application and Web Developer and PhD candidate at Worcester Polytechnic Institute. Chris has produced award winning IT service management systems, was recognized as one of HDI’s Top 25 Thought Leaders in Service Management, and combines his business experience and academic research to continually innovate the field of ITSM.

    Julie L. Mohr - Julie is a dynamic, engaging change agent who brings authenticity, integrity, and passion to practitioners worldwide. Her purpose is to spark change in the world with thought-provoking dialog and interaction. Julie has a B.S. degree in computer science from The Ohio State University, a MaED from the University of Phoenix, and is currently pursuing her Ph.D. in Management and Organizational Leadership in Information Systems & Technology from the University of Phoenix. She is an ITIL Expert, Certified Help Desk Director, and Certified Governance IT Professional.
  • Experiential Learning for Digital Transformation
    Experiential Learning for Digital Transformation Peter Hubbard and Aiden Hewitt May 31 2018 9:00 am UTC 60 mins
    Experiential Learning for Digital Transformation

    As our industry transforms and changes, the last century standards for cross-team communication and training changes as well. G2G3 and Pink Elephant know what makes people tick in this digital age, and use every creative tool at our disposal to help educate and inspire people towards positive action

    In this conversational webinar, Pink Elephant’s Peter Hubbard and G2G3’s Aiden Hewitt explore the challenges faced by Industry today when it comes to education and team building in IT teams.

    The value of business simulations:

    •Dynamic engagement and visioning from CxO level to IT Analyst
    •Cross organization understanding of business value
    •Accelerate alignment on the vision to achieve the “AHA!” moment
    •Powerful vehicle for engaging staff on the journey to future state
    •Reduce cultural and political barriers to organizational change
    •Increased buy-in, take up and advocacy for transformation
    •Reduced sales cycles and implementation times
    •Help your customer to deliver results, faster, improved customer satisfaction and increased revenues.
  • Service Provider infrastructure evolution trends
    Service Provider infrastructure evolution trends Al Sadowski, Research Director of Voice of the Service Provider Jun 5 2018 3:00 pm UTC 60 mins
    Service Providers are no longer just purveyors of compute and storage; they are now seen as partners for services beyond basic infrastructure and key allies in hybrid architectures. As such, vendors are now paying more attention to this increasingly important buying center.

    451 Research launched Voice of the Service Provider to both qualify and quantify buying behaviors, business drivers and strategic priorities for the expanding universe of public cloud providers, hosters, MSPs, Telcos, Systems Integrators, SaaS companies, and Colos.

    Join 451 Research’s Al Sadowski, Research Vice President for Voice of the Service Provider, to see highlights from the inaugural Voice of the Service Provider Q1 2018 survey, and learn:

    •The top service providers pain points
    •Which architectures service providers will use next for compute, storage, and networking
    •The areas where service providers are expanding services geographically
    •The resources service providers turn to when they run out of datacenter floor space or power
    •How service providers leverage emerging technologies like GPUs, Blockchain, machine learning/AI, Microservices, and IoT
  • Sysdig + Grafana, Dashboards or Metric Exploration, Which One Should You Use?
    Sysdig + Grafana, Dashboards or Metric Exploration, Which One Should You Use? Eric Carter Jun 5 2018 5:00 pm UTC 30 mins
    Visualization of container metrics and time series data with dashboards and graphs using tools like Grafana and Sysdig can give valuable insight into what’s happening in your microservices environment.

    Join us for a discussion of what each of these solutions provides to help simplify monitoring and troubleshooting across a wide scope of technologies including Prometheus, Docker, and Kubernetes.
  • 7 Deadly Sins of ITIL Implementations
    7 Deadly Sins of ITIL Implementations Tracy Barnes, STRITCO and Chuck Darst, Cherwell Software Jun 5 2018 5:00 pm UTC 60 mins
    IT is responsible for supporting the business through daily operations, growth, and change. This hefty responsibility puts IT at the heart of nearly every forward-thinking organization. Unfortunately, there is no single methodology that tells IT exactly what to do, but Integrating best practices that support agility, while also providing stability is the only way to remain competitive.

    ITIL, the most popular IT best practice framework, raises skepticism when it comes to agility. However, when applied judiciously, strategically, and in the context of agile and lean principles can provide a stable platform while enabling speed and efficiency.

    Join Tracy Barnes of STRITCO and Chuck Darst from Cherwell Software as they discuss the 7 Deadly Sins of ITIL Implementations - How to Move at Digital Speed While Upholding ITIL Principles.

    About Tracy: Tracy was the project manager for the successful ISO/IEC 20000-1:2005 certification at the Florida Department of Revenue. The first state government agency to be certified in the United States. Tracy has achieved the following certifications: ITIL Expert, PMP, Executive Consultant/Manager in ITSM according to ISO/IEC 20000, Six Sigma Green Belt, Internal Audit Certificate in ITSM according to ISO/IEC 20000-1:2011, and is a Certified Public Manager.
  • Modernize your Legacy Systems Using Anypoint Platform
    Modernize your Legacy Systems Using Anypoint Platform Matt Serna, Industry Marketing Manager at MuleSoft; John Joseph, Solutions Consultant Manager at MuleSoft Jun 5 2018 6:00 pm UTC 60 mins
    Legacy application modernization is an imperative for IT teams that are looking to rapidly develop modern web, mobile, and cloud applications to meet the needs of the business. Typically, these legacy applications become tightly-coupled, stifling IT agility whenever changes need to be made to these applications.

    Furthermore, to get access to their underlying data or services, teams need to work with dated file formats and transport protocols; this is often time-consuming and requires specialized expertise.

    Key Takeaways

    - MuleSoft’s Anypoint Platform supports a variety of different legacy modernization strategies.
    - Teams can approach legacy modernization in a way that creates an abstraction layer between the legacy applications and end-consuming applications––increasing architectural agility
    - Using MuleSoft’s Anypoint Platform, organizations can rapidly connect to common legacy systems, such as IBM CICS mainframes and IBM AS/400, 5X faster using pre-built connectors and templates.
  • Aprenda a identificar y resolver problemas de itinerancia
    Aprenda a identificar y resolver problemas de itinerancia Julio Petrovitch, Ingeniero jefe de marketing técnico de redes inalámbricas Jun 6 2018 1:00 pm UTC 60 mins
    Los problemas de itinerancia son uno de los problemas más habituales en las redes Wi-Fi. Este tercer seminario web de nuestra serie sobre la solución de problemas de Wi-Fi se centrará en mostrarle cómo identificar y resolver problemas de itinerancia de forma rápida y eficaz.

    Es importante establecer si los problemas de rendimiento de la red Wi-Fi se deben a una mala itinerancia. El primer paso para lograr resolver estos problemas es medir el rendimiento y la estabilidad de la conexión Wi-Fi durante el proceso de itinerancia.

    Asista a este seminario web en directo para entender mejor cómo identificar mejor la causa de los problemas de itinerancia y obtener recomendaciones sobre cómo resolver esos problemas en la red Wi-Fi.
  • A new era of networking
    A new era of networking David Goff, Head of Enterprise Networks, UKI Cisco and Wayne Sanderson, Digital Infrastructure Solution Lead, Dimension Data. Jun 6 2018 2:00 pm UTC 45 mins
    Digital transformation is radically changing the way we all do business, but is your network ready?

    Join Dimension Data and Cisco for a live webinar on Wednesday 6th June at 15:00 (BST) and learn more about how our approach to agile networks can help your network to become cognitive and adaptive to your business needs.
  • Aprenda a identificar y resolver problemas de itinerancia
    Aprenda a identificar y resolver problemas de itinerancia Julio Petrovitch, Ingeniero jefe de marketing técnico de redes inalámbricas Jun 6 2018 3:00 pm UTC 60 mins
    Los problemas de itinerancia son uno de los problemas más habituales en las redes Wi-Fi. Este tercer seminario web de nuestra serie sobre la solución de problemas de Wi-Fi se centrará en mostrarle cómo identificar y resolver problemas de itinerancia de forma rápida y eficaz.

    Es importante establecer si los problemas de rendimiento de la red Wi-Fi se deben a una mala itinerancia. El primer paso para lograr resolver estos problemas es medir el rendimiento y la estabilidad de la conexión Wi-Fi durante el proceso de itinerancia.

    Asista a este seminario web en directo para entender mejor cómo identificar mejor la causa de los problemas de itinerancia y obtener recomendaciones sobre cómo resolver esos problemas en la red Wi-Fi.
  • What’s New in Service Management Automation 2018.05
    What’s New in Service Management Automation 2018.05 Dr. Kai-Uwe Winter, Manager, Micro Focus Competence Center, Materna; David Baron and Vesna Soraic, Micro Focus Jun 6 2018 3:00 pm UTC 60 mins
    Join us for an exciting and informative look at the latest release of Service Management Automation.

    SMA 2018.05 brings new Studio capabilities for instant creation of new service management applications in a totally codeless fashion. New procurement modules enable the creation and management of vendor catalogs, purchase orders and relationships.

    See a live demo of all the key new features. Dr. Kai-Uwe Winter from Germany-based Materna will also demonstrate the first apps for budgeting that they created using Studio.
  • Modernize & Gain Technological Superiority with Best-of-Breed Cyber Security
    Modernize & Gain Technological Superiority with Best-of-Breed Cyber Security Karl Schaub, CSA, Jim Benanti, Senior CE, Arabella Hallawell, Senior Director PM, & Chris Lucas, Senior Director, NETSCOUT Jun 6 2018 5:00 pm UTC 60 mins
    The type and sophistication of cyber threats against government agencies continues to rise at an alarming rate which impairs modernization efforts to build more secure infrastructures that can withstand, detect and defeat these emerging threats. Government agencies are realizing they need to leverage all aspects of their Network Assurance, Application Assurance and Security Assurance capabilities to successfully defend and fight cyber-attacks.

    In this Cyber Security webinar, attendees will learn:
    •Strategies for Security Assurance that leverages Network and Application Assurance methodologies in the fight against Cyber Attacks
    •Comprehensive Advanced DDoS mitigation strategies that utilize a layered, automated approach to protect against DDoS attacks
    •The evolving government policies, positions, requirements and best practices around IoT, DDoS and Botnet risks that agencies will be dealing with in the very near future
  • The Pursuit of Service and Support Excellence: A Roundtable with 2018 Honorees
    The Pursuit of Service and Support Excellence: A Roundtable with 2018 Honorees Rob Allen, Brittany Muxlow, Kristin Luebke, and Leslie Cook (moderator) Jun 6 2018 6:00 pm UTC 60 mins
    HDI's industry awards acknowledge and celebrate professional achievement. Our internationally recognized awards provide the industry's finest with a sense of pride and accomplishment, while earning them trust and credibility from employers and customers.

    * The HDI Analyst of the Year Award recognizes the support industry's top front-line service and support professionals who possess the knowledge and skills required to provide quality service and support for internal or external customers.

    * The HDI Desktop Support Technician of the Year Award recognizes desktop support professionals who demonstrate extraordinary commitment, dedication, technical aptitude, and service to customers while consistently exceeding performance objectives.

    * The HDI Manager of the Year Award recognizes prominent professionals who most clearly demonstrate the ability to serve and advance information technology within their organizations.

    Attend this webinar to hear the panel of award winners discuss their achievements and to learn more about HDI's industry award program.
  • Apprenez à identifier et résoudre les problèmes d’itinérance
    Apprenez à identifier et résoudre les problèmes d’itinérance David LAURENTIE, Channel Account Manager, France Jun 7 2018 1:00 pm UTC 60 mins
    Les problèmes d’itinérance constituent l’un des problèmes les plus courants en matière de Wi-Fi. Ce troisième webinaire de notre série sur le dépannage des réseaux Wi-Fi visera à vous expliquer comment dépanner efficacement les problèmes liés à l’itinérance.

    Il est important de vérifier que les mauvaises performances Wi-Fi sont bien liées à l’itinérance. Pour cela, commencez par mesurer les performances et la stabilité de votre connexion Wi-Fi pendant le processus d’itinérance.

    Participez à ce webinaire en direct pour comprendre comment identifier la cause des problèmes d’itinérance et comment éliminer ces problèmes de votre réseau Wi-Fi.
  • Data Protection Reinvented for Hyper-converged Nutanix AHV & VMware ESX
    Data Protection Reinvented for Hyper-converged Nutanix AHV & VMware ESX Paul Nashawaty Chief Evangelist | Global Product Marketing Leader HYCU, Inc. Jun 7 2018 2:00 pm UTC 60 mins
    Business uptime is the focus for most IT organizations. The promise of a simplified approach to offer protecting often is compromised with the complexities of redundant functionality and features that get in the way of protecting your assets. With Nutanix hyper-converged infrastructures, data protection just became easy. This sets the foundation for future advancements in the offering as well as keeps business protected without compromising data sets across the infrastructure.

    In this webinar, you will learn how HYCU’s Extended support of VMware ESXi allows for:
    •Leveraging purpose-build data protection via agent-less AFS backup and recovery
    •Protection of VMware ESXi running on non-Nutanix architectures
    •Protect Nutanix and non-Nutanix virtualized environments
    •Seamlessly migrate applications and virtual machines to Nutanix Enterprise Cloud
  • Application Security Testing for an Agile & DevOps World
    Application Security Testing for an Agile & DevOps World Omer Winker, Principal, Products at Contrast Security Jun 7 2018 5:00 pm UTC 60 mins
    Security teams have a hard time keeping pace with software development in Agile / DevOps environments, and the result of rapidly rolling out software is increased risk. With the majority of cybersecurity attacks focused on applications, automatically detecting vulnerabilities and protecting your applications from attack is critical to your business.

    It’s easy to get tangled into the numerous approaches and technologies in application security testing, let alone selecting one that’s right for Agile and DevOps. As a result, it becomes challenging to even start developing an application security testing strategy for your business.

    In this presentation, you will learn:

    - SAST, DAST And IAST approaches used in Application Security Testing
    - Strengths and weaknesses of each approach
    - Best practices in securing your software code
    - How to start developing a winning application security testing strategy

    Remember, applications are the primary target for cyber criminals, so don’t let your most prized customer and corporate assets be exposed to potential attacks!