Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.
Jani Iivonen, Elina SoukolaRecorded: Mar 22 201938 mins
Mitkä ovat toiminnan kehittämisen kilpailut, mitä niistä saa ja kuka niihin voi osallistua? Tämän maksuttoman webinaarin jälkeen tiedät, miksi myös teidän asiakaspalveluyksikön kannattaa ottaa osaa Vuoden Contact Center tai Vuoden Service Desk 2019 -kilpailuun tai valmistautua vuoteen 2020!
Webinaarissa esitellään ensin Vuoden Contact Center -kilpailu ja jäljempänä Vuoden Service Desk -kilpailu. Molemmat kilpailut sisältävät itsearvioinnin sekä finalisteille auditoijien toteuttaman auditoinnin. Puhumassa ovat kilpailuiden pääauditoijat Elina Soukola, Prakto sekä Jani Iivonen, Wakaru Oy.
Vuoden Contact Center -tittelistä kisaavat Suomen parhaat contact center -tiimit! Wave eli Wakarun Asiakaspalveluverkosto järjestää kilpailun yhteistyössä Kehittämistoimisto Prakto Oy:n kanssa. Contact Center Assessment -ohjelmassa (CCA) palvelukeskuksen toiminta arvioidaan kuuden keskeisen osa-alueen osalta.
Vuoden Service Desk -tittelistä kisaavat Suomen parhaat service desk -tiimit! Kisaan voivat osallistua yksityisen tai julkisen sektorin organisaatiot, niin isot kuin pienet yksiköt. Kilpailussa on yksi sarja. Arvioinnissa huomioidaan yksikön koko, toiminnan luonne ja sen luomat tarpeet. Arviointiin on Kansainvälisen HDI-tukipalvelustandardin (The HDI Support Center Standard 2014) lisäksi sisällytetty ITILiä eli IT -palvelunhallinnan parhaita käytäntöjä sekä soveltuvia osia ISO/IEC 20000 -standardista.
Pawan Shankar, Senior Product Marketing Manager, Sysdig & Binoy Das, Solutions Architect, Amazon Web ServicesRecorded: Mar 21 201945 mins
With the rise of technologies like Docker, Kubernetes, and underlying cloud infrastructures, enterprises are moving towards cloud-native architectures that leverage microservices to run their critical business applications. While this shift has tremendous business advantages, it also creates significant security and compliance challenges.
In this webinar, Sysdig & AWS experts will explore the 4 key steps you must take to ensure you are continuously meeting your security and compliance requirements for your microservices stack. Learn how to:
>Leverage compliance policies for scanning images in your CI/CD pipeline
>Scan Kubernetes and Docker environments and visualize compliance posture
>Enforce runtime container compliance
>Investigate policy violations post-mortem by using forensics after container is disposed
Cloud, telecom, & mobility costs overwhelmed unprepared IT teams in 2018 with unbudgeted surprises. To avoid these costs at a time when the need for IT is growing rapidly, Amalgam Insights provides 7 trends and recommendations to counteract these challenges.
Jon Rolls, Andrew SwindellsRecorded: Mar 21 201959 mins
Learn how Ivanti Cloud can be used to discover and pinpoint user experience problems that are solved by Ivanti’s product portfolio, especially the User Workspace Management products. Ivanti Cloud can identify problems including slow logons, unwanted applications, high CPU load and over-privileged users, all of which have a negative impact on user experience, resource consumption and security. We’ll show you how to easily find those and fix them.
Suomalaisen työelämän eettiset ongelmat puhuttavat enemmän kuin koskaan. Organisaatiot koosta ja toimialasta riippumatta joutuvat nyt tarkastelemaan omien toimintatapojen päivänvalon kestävyyttä. Yksikään organisaatio ei ole suojassa eettisiltä riskeiltä tai väärinkäytöksiltä.
Mutta mitkä ovat suurimmat eettiset ongelmat suomalaisessa työelämässä ja mistä ne johtuvat? Miten niitä voidaan ratkoa ja rakentaa oikein toimimisen kulttuuria? Tässä webinaarissa saat esimakua uunituoreesta tutkimuksesta, jonka tavoitteena on selvittää pohjoismaisen työelämän eettisiä haasteita.
Webinaarissa virittäydytään niiden kysymysten äärelle, joita pohditaan syvemmin 4.4. Business Ethics Day -seminaarissa yritysjohdon, tutkijoiden ja asiantuntijoiden johdolla.
Aiheeseen sinut johdattelee liiketoiminnan ja työelämän eettisyyden asiantuntija Niina Ratsula, joka viime keväänä irtisanoutui unelmapestistään globaalin konsernin Ethics & Compliance –toiminnon johtajana ja perusti yrityksen, Code of Conduct Companyn, jonka tavoitteena on edistää työelämän eettisyyttä ja hyvää hallintoa Suomessa. Niina on suosittu luennoitsija, tietokirjailija ja vastuullisen johtamisen puolesta puhuja. Yrittäjyyden ohella Niina viimeistelee aiheesta väitöskirjaa sekä kirjoittaa parhaillaan neljättä tietokirjaansa joka kantaa työnimeä ”Oikein toimimisen kulttuuri”.
Dilip Krishna, Anuta NetworksRecorded: Mar 20 20198 mins
Closed-Loop Automation ensures the system works as intended by closely monitoring network analytics and taking corrective actions. In this video, we discuss the 5 real-world applications of CLA for Telecom providers, App Delivery, Financial Services, Managed Services, and SD-WAN.
John Grim, David KennedyRecorded: Mar 20 201985 mins
Join us—the Verizon Threat Research Advisory Center – for our Monthly Intelligence Briefing (MIB) to discuss the Verizon Insider Threat Report and the current cybersecurity threat landscape.
•The time it takes to discover a breach after the first action
•5 insider threat types identified by our caseload
•Top 3 insider threat motivations
•Top industries suffering sensitive data breaches
Our Verizon Threat Research Advisory Center presenters will be:
•John Grim, Senior Manager, Investigative Response - America
•Domingo Jesus Alvarez-Fernandez, Senior Dark Web Hunter, Threat Intelligence
•David Kennedy, Managing Principal, Open Source Intelligence
Markku Nurmela, Harri PendolinRecorded: Mar 20 201943 mins
Nykypäivän tuote- ja palvelukehityksessä korostetaan kokeiluiden tärkeyttä. Uusia ideoista pitää tehdä nopeat kokeiluversiot, prototyypit tai MVP:t ja saada ne asiakkaiden kokeiltavaksi. Fail fast, succeed faster.
Samalla etupainotteisten ja raskaiden liiketoimintasuunnitelmien arvo on kyseenalaistettu ja syystäkin. On turha käyttää aikaa ja rahaa liiketoiminnan suunnitteluun, jos tuotteen tai palvelun haluttavuus on vielä kyseenalaista.
Mutta mikä on Business Casen, eli liiketoimintalaskelman rooli ideoiden arvottamisessa ketterässä ja leanissa tuotekehityksessä? Onko laskelmat hukkaa vai olennainen osa innovaatioprosessin toimintaa?
Tuotejohtamisen valmentajat Markku Nurmela ja Harri Pendolin kertovat webinaarissa miten liiketoimintalaskelmia kannattaa käyttää kokeilukulttuurin tukena. Samalla keskustellaan myös huonosta kokeilukulttuurista, liiketoimintasuunnitelman ja bisnesperustelun erosta sekä siitä, miten numerot tukevat innovointia.
Webinaari on suunnattu kaikille, joiden työhön kuuluu uusien ideoiden evaluoiminen ja liiketoimintapotentiaalin ymmärtäminen. Mukaansa osanottajat saavat ohjeet ja työkalut, joilla ideoista suodattuvat parhaat tuotekehityksen eteenpäin vietäväksi. Webinaari toimii hyvänä pohjustuksena Contribyten Lean Business Case -koulutukselle.
Todd Bernhard, CloudCheckr Product Marketing ManagerRecorded: Mar 19 201919 mins
Just as traditional Managed Service Providers (MSP) businesses are evolving with the rapid adoption of the cloud, the Amazon Web Services (AWS) MSP Partner Program criteria is always changing. The program recognizes highly skilled AWS Partner Network (APN) Consulting Partners that provide full lifecycle solutions to customers. AWS recently released Version 4.0 of its Validation Checklist, and is requiring all APN Partners to meet requirements by April 1, 2019.
Achieving AWS MSP Partner Program Validation is possible and easy with the right preparation. In this webinar, attendees will hear a summary of the new requirements, how CloudCheckr helps MSPs meet those checklist items, and areas where MSPs can increase cloud growth and profit going forward.
Roy Atkinson (HDI), Kyle Turner (LogMeIn)Recorded: Mar 19 201952 mins
We all know that remote support is a critical piece of the support ecosystem. Keeping tools simple and easy to use, both individually and as a whole suite, is a key component to staff and customer engagement and satisfaction.
Whether we're talking about internal employee support or external customer support, making support as fast and easy as possible is essential. But support staff often have to have multiple screens open for multiple tools, and moving from one to the next can be frustrating and can contribute to human error. Integrated tools help to streamline the work and the workflow, save time for staff and customers, decrease effort, reduce human error, and save money.
What You Will Learn:
- Why remote control is one of the top three “must-have” technologies for successful support
- How “tool sprawl” gets in the way of effective, efficient support
- How simplicity helps across the board, with employee satisfaction and customer satisfaction
Who Should Attend:
- Service desk/support center directors, managers, supervisors, and team leads
- Support organization leaders
Adam Mason, Carleen Carter, Ken Michelson, Meghan LockwoodRecorded: Mar 19 201962 mins
Acorio Executives will chat all about ServiceNow Madrid. Join the webinar to learn about:
- The Top Platform Enhancements: Mobile Studio, Agent Workspace, Service Portal, Flow Designer, Automated Testing Framework, Custom App Licensing
- Improvements & Updates in HR, CSM, Problem Management, and Software Asset Management License Workbench
- Upgrading the right way
Stephen Mann, ITSM Analyst and Matt Klassen, VP of Product Marketing, Cherwell SoftwareRecorded: Mar 19 201959 mins
The newly-released ITIL update, ITIL 4, does away with the ITIL v3 service lifecycle that was based around the five elements of service strategy, design, transition, and operation, plus continual service improvement (CSI). The ITIL 4 service value chain offers a new approach to managing services within IT that transcends traditional silos and drives significant benefits to the business.
In this ITIL-4-focused webinar, Stephen Mann of ITSM.tools and Matt Klassen of Cherwell will discuss the most significant changes to ITIL v3, including:
•An overview of the ITIL 4 service value chain, what it includes, and how it differs from v3
•Guidance for applying the ITIL value chain to IT, and the benefits of doing so
•How the ITIL value chain can be applied to other areas of the business to support enterprise
service management or digital transformation strategies
Ken Bagnall, Vice President, Email Security, FireEye, moderated by Christopher Porter, Chief Intelligence Strategist, FireEyeRecorded: Mar 19 201950 mins
FireEye research recently indicated that an average of 14 thousand malicious emails per month were being missed by most email security solutions. Email is the number one threat vector and with impersonation and credential phishing or URL-based attacks on the rise your email security solution must keep up with the evolving threat landscape. In this webinar:
-Get a brief overview on the latest email threat trends
-Learn about the must haves for email security solutions and the benefits of having one provider
-Find out about additional email security capabilities that can help you have an adaptable solution
-Hear about a use case where FireEye helped detect and block impersonation techniques that the incumbent solution missed
Keith Langridge, Adrian Comley, David Llewellyn-Jones, Stephen Moss from BTRecorded: Mar 19 201924 mins
“We always overestimate the change that will occur in the next two years and underestimate the change that will occur in the next ten.” Bill Gates
It’s not the deployment of SD-WAN that is the major change in your network. Nor the move from physical to virtual devices. It’s the orchestration and service chains of networking functions that brings truly transformational change to your IT organisation.
In this webinar you’ll discover:
• how technology can transform your service beyond SD-WAN
• the importance of new programming languages on delivering these services
• and how new skills and support can make this possible.
Asiantuntija, olet organisaatiosi paras myyjä. Oletko todella?
Asiantuntijan panos asiakkuuden hoitamisessa on mittava. Asiantuntija rakentaa työllään luottamuksen palveluihin ja synnyttää toimivan vuorovaikutuksen toimijan ja asiakkaan välillä. Asiantuntijan tehtäviin osana toimenkuvaa kuuluu lähes aina lisämyynti, mutta se harvoin koetaan mielekkääksi, joten tarvitaan ymmärrystä ja uudenlaista osaamista. Näin myynnistä tulee luontevaa, mielekästä ja helposti onnistuvaa. Asiantuntijan asiakas voi olla sisäinen tai ulkoinen, mutta samat lainalaisuuden pätevät.
Webinaarissa käsitellään miten kehitytään asiantuntijaksi, joka osaa vastata asiakkaan tarpeisiin.
Kaikki asiakkaat ovat ihmisiä. Kaikki työntekijät ovat ihmisiä. Jos et ymmärrä ihmisiä, et ymmärrä bisnestä.
Webinaarin pitäjä Tuija Aro on kokenut johtamisen ja esimiestyön valmentaja. Motivaatiotarpeiden ymmärtäminen ja niiden kautta johtaminen on ollut Tuijan vahvaa valmennustekemistä vuosien ajan – kokemus on hionnut monipuolista liiketoimintaosaamista, joka yhdistyy laajaan tietoon psykologiasta. Tuija valmentaa esimerkeillä, selkästi ja silti vauhdikkaan mukaansatempaavasti varmistaen, että jokainen osallistuja saa työkaluja oman johtamistyönsä kehittämiseen samalla, kun oivaltaa itsensä johtamisestakin aivan uusia asioita.
Valmennuksessa asioihin perehdytään syvemmin, mutta jo webinaarissa käsitellään seuraavia teemoja:
Saat konkreettisia arjen työkaluja ja keinoja toimia onnistuneesti asiakasrajapinnassa
Opit nostamaan luontevasti asiakastyytyväisyyttä
Opit johtamaan asiakkuutta
Asiantuntijuudestasi tulee kilpailuetu
Opit kohtaamaan asiakkaan ja toimimaan vuorovaikutuksessa luottamusta lujittaen
Jonathan LaCour & Mike BoudreauRecorded: Mar 18 201949 mins
In this webinar, Mission joins forces with CloudCheckr to cover the basics and best practices of Amazon Web Services cost optimization. Webinar attendees will learn how to identify common cloud spend wastes on unused and unattached resources, instance right-sizing, up or down, or across families based on utilization, and how to create significant savings with Reserved Instance purchases.
In this webinar, Jonathan LaCour - CTO of Reliam will dive deep into the 'Performance Efficiency Pillar' of the AWS Well-Architected Framework. This pillar focuses on the efficient use of computing resources to meet requirements and how to maintain that efficiency as demand changes and technologies evolve.
Amazon Web Services (AWS) has spent years working with thousands of companies across all industries to create the most comprehensive collection of best-practices and guidance known as the Well-Architected Framework. This resource is available for organizations undergoing a cloud transformation who want to ensure their success on AWS.
What you'll learn:
- Select the right virtual environment for your infrastructure instances, containers, functions, and elasticity.
- Use CloudFormation templates to define your infrastructure and place it in source control along with your applications.
- Use Amazon CloudWatch to monitor system performance with standard and custom metrics.
- Trade consistency, durability, and space versus time or latency, to deliver higher performance.
Planning a transformation journey requires a wholistic approach. Large enterprises throw away an average of $400 Billion per year on digital transformation programmes that fail to deliver promised benefits. This webinar presents an approach that companies can adapt to ensure success
Enterprise Architecture tai suomeksi kokonaisarkkitehtuuri sanoina ovat melko luotaantyöntäviä. KA työhön pitäisi osallistua organisaation yksiköistä, mutta se on usein liian teknistä. Kyse on kuitenkin toiminnan kehittämisestä lähtien strategioista ja toimenpiteistä. Mutta mitä kokonaisarkkitehtuurityö mielekkääksi? Tule kuuntelemaan lisää maksuttomaan webinaariin!
Mielekäs kokonaisarkkitehtuuri ja IT käsikädessä, mahdollista vai mahdotonta?
Mitä mielekäs arkkitehtuuri voisi tarkoittaa
Viitekehyksien merkitys, entäpä jos HR:llä tai myynnillä vetovastuu?
Toiminnan ja muutoksen kuvaaminen
Organisaation johto ja toiminnot mukaan
Mitä tähän mennessä on opittu?
Miksi toiminnan dokumentointia tarvitsee tehdä?
Julkinen sektori vs ykstyinen
Aaron Landgraf, Sr. Product Marketing Manager, MuleSoft and David Berlind, Editor-in-Chief, ProgrammableWebRecorded: Mar 14 201956 mins
As organizations bear witness to the well-chronicled successes of API economy juggernauts like Google, Amazon, Stripe and Twilio the pressure on business and IT to seize the opportunity and deliver measurable business outcomes mounts. To build API products and participate in the API economy, organizations must take a logical, methodological, and proven approach to the journey. This approach is captured in a four-stage blueprint that MuleSoft, in partnership with ProgrammableWeb, has developed to help organizations hatch their API program and win in the API economy.
In this webinar, featuring the four-stage blueprint, you’ll learn:
* Why consumer-centricity is key to every API program
* Tips to validate and engage your ecosystem
* How to overcome the biggest hurdles to a successful API strategy
* Actionable next steps to start your API strategy journey today
Saumya Upadhyaya, Wes Cooper and Gary Brandt, Micro FocusRecorded: Mar 14 201961 mins
In this day and age, employees generate so much business from their own devices that application performance management (APM) capabilities have become an essential part of any comprehensive monitoring solution.
But when you find the weak link using APM data, how do you identify the business impact? For example, how do you know if the root cause of that pesky method call is due to code or to infrastructure issues? Clever analysis is the answer.
Join us on this webcast and learn how many companies are bringing APM and AIOps together to address this issue and deliver measureable benefits. We’ll also discuss our vision for this evolving domain.
Matt Klassen, VP of Product Marketing, Cherwell and Michael Euperio, Director of Cloud Alliance Technology, CherwellRecorded: Mar 14 201946 mins
Cloud computing continues to grow at an astounding pace, and as a result, IT teams find themselves getting bogged down with manual cloud administration. Furthermore, many organizations struggle with governance of their hybrid multi-cloud environments, leading to potential downtime, longer time to resolution, and spiraling cloud computing costs.
In this webinar, Matt Klassen, VP of Product Marketing and Michael Euperio, Director of Cloud Technology Alliances at Cherwell, will explore how leading IT teams are using ITSM systems and practices to:
· Automate provisioning and governance of the multi-cloud environment to improve cloud user experience
· Create more controlled and productive IT environments
· Accelerate cloud migration, minimize cloud computing waste, and create more reliable
Sean Carpenter & Stephen CrowleyMar 26 201910:00 amUTC39 mins
Software teams, working in an environment where there are many services involved in servicing a request, need to deeply understand the performance of every service, so they can more effectively resolve performance issues, measure overall system health, and prioritise high-value areas for improvement.
New Relic Distributed Tracing is designed to give software teams an easy way to capture, visualise, and analyse traces through complex architectures, including architectures that use both monoliths and microservices.
Kelvin Murray, Threat Expert, WebrootMar 26 201911:00 amUTC60 mins
With cybercriminals constantly seeking innovative ways to steal information and monetise data, it is crucial for businesses and MSPs to keep up to date on emerging trends in the threat landscape.
Webroot is hosting a series of webinars every 3 months that aim to keep the industry informed on the latest threat trends and review the top cyberattacks that hit businesses each quarter. These webinars will also provide tips on how to stay safe in a complex threat landscape.
Join Webroot’s Threat expert as he discusses topics such as:
•The rise of information stealers
•The changing face of ransomware
•Relentless phishing attacks
•The theft, trade and cracking of passwords
Troy DuMoulin, VP, Pink Elephant and Matt Klassen, VP of Product Marketing, Cherwell SoftwareMar 26 20194:00 pmUTC60 mins
As IT teams look to create higher velocity and improved speed to market, they are recognizing the need to integrate various specialized domains that traditionally operated as silos.
Until the recent release of ITIL 4, best practice frameworks covering ITSM, Software Development, Project Management, and others have not helped in this regard, as they each focused on their own area of specialization, with little to no direction on how they integrate.
Come to this informative webinar to hear Troy DuMoulin, VP at Pink Elephant, and Matt Klassen, VP of Product Marketing at Cherwell, discuss new guidance offered by ITIL 4, including:
•How the ITIL 4 service value chain provides an integrated model
•How different types of demand follow different value streams
•How ITIL 4 elevates the importance of service relationship management
•How the service desk plays a key engagement role
Sridhar Prabhakar – Sr. Software Engineering Consultant, Althaf Ali - DevOps Solutions ArchitectMar 26 20195:00 pmUTC60 mins
In grand finale of the webinar series ‘4 dimensions of DevOps’, we will conclude by discussing the importance of the fourth and final dimension – Orchestration and Feedback Loop. We would also offer the viewers a sneak peek into our DevOps Template rule engine that has the ideologies embedded. These are the DevOps essentials that we follow in our projects to help us streamline the DevOps Pipeline and deliver high ROI to our customers.
In a nutshell, this session will offer the following takeaways:
1. Introduction to the fourth dimension – orchestration and feedback loop.
2. Why is it important and How does it affects the parameters of a developers requirement?
3. How Aspire's inference engine applies rules to arrive at a template for a given DevOps project.
4. Benefits of using this approach to help you make decisions faster and build products that meet your customer needs.
Kim Dawson, Director of Employee Experience, YouEarnedItMar 26 20197:00 pmUTC44 mins
With unemployment near record lows, companies are competing fiercely for skilled employees. Retention should be top of mind for every company looking to keep their top talent — if it isn't already.
Join YouEarnedIt and HighGround for this 45-minute webinar covering 5 tried-and-true ways to boost retention in today's workplace, pulled from the latest industry research and our firsthand experience helping hundreds of organizations.
Register today, and you'll learn:
• The proven factors that influence employees' decisions to leave (or stay)
• 5 tried-and-true approaches to boost retention in multiple industries
• Specific examples and advice that have helped cut turnover by up to 50%
Andrew Small, Richard Atherton, and David IlettMar 27 201910:00 amUTC30 mins
You’re tasked with achieving two key goals that are often at odds with each other. You recognise the importance of transforming your customer experience and having the best contact centre systems in place. But at the same time, you’re under pressure to keep costs under control. Accomplishing just one can occupy all your attention—how do you manage both?
The right technology is important, but the way in which you deploy it will make or break your success. You need to know the pitfalls to avoid, and you need to know the return on investment (ROI), how long it will take to recoup, and what the real total cost of ownership is.
Join our experts as they discuss how you can de-risk your customer experience transformation by:
1.Managing the migration and transformation without impacting your customer and agent experience
2.Creating a compelling business case for cloud
•Andrew Small – Vice president, contact centres and unified communications
•Richard Atherton – Head of product management, Cloud Contact
•David Ilett – Head of customer contact consulting
John Withers, Product Marketing Manager, MuleSoft and Jimil Patel, Product Marketing Manager, MuleSoftMar 28 20193:30 pmUTC59 mins
As the number of mobile users grows to 5 billion in 2019, companies are under immense pressure to deliver engaging and secure mobile apps, and not just for consumers. Increasingly, mobile apps are an essential tool to unlock employee innovation and productivity. With MuleSoft’s Anypoint Platform™ businesses can send data securely from any system to mobile, leveraging agile and continuous integration and continuous deployment (CI/CD) best practices to optimize consumer and employee experiences while driving revenue and operational efficiency.
Watch this webinar, which includes a demo of Anypoint Platform, to learn how to:
* Connect to systems 64% faster: Easily and securely connect to core systems of record and unlock data with out-of-the-box connectors and graphical data mapping.
* Increase employee productivity: Package business processes into reusable services available through internal apps to drive productivity.
* Build partner collaborations: Expose and consume APIs from partners to unlock new experiences and capabilities
Matt Crawford, Citrix Dir. Solutions Marketing and Matt Brooks, Citrix Sr. Technical Product Marketing Mgr.Mar 28 20194:00 pmUTC51 mins
Learn how to manage the top migration challenges and improve user productivity, security and IT management flexibility.
With the shift to the Cloud, more companies are moving to Office 365 and Windows 10. Before you make your move, you’ll want to attend this webinar to learn how to manage the top migration challenges with Citrix Workspace and improve user productivity, security and IT management flexibility.
For a sneak preview, here are few of the top challenges that you’ll learn how to solve by attending the webinar:
•Managing a mixed environment of Windows 10 and Windows 7 devices with legacy PC management tools
•Windows 10 application incompatibilities
•Mobile security risks with running Exchange on-prem
•Network latency from running O365 in the cloud
•Managing multiple file hosting services including OneDrive
Rich Reyes, EVP of Software Advisory at Connor Consulting and Alex Geuken, CEO, North Europe of XensamMar 28 20194:00 pmUTC60 mins
The evolution of Software Asset Management (SAM) is upon us as the latest trends such as cloud, IoT and digitization are making it more difficult than ever to track, manage and drive a positive ROI for IT investments. With a changing technology landscape, companies require a more modern and agile approach to SAM that incorporates the power of enterprise data, strategic program governance, and repeatable processes. Join Rich Reyes, EVP of Software Advisory at Connor Consulting and Alex Geuken, CEO, North Europe of Xensam as they discuss factors impacting IT and SAM, leading practices to modernize your license management program, and recommendations on how smart technology with thought leadership can get you there.
Peter Luff, Sr. Director Product Marketing, John Willsey, Principal Solutions Architect,ScienceLogicMar 28 20195:00 pmUTC60 mins
Is your organization ready to reap the benefits of AI and operational automation?
In this webinar, experts will discuss the current state of AI / ML for IT Operations and explore five steps needed for a successful transition to AIOps (Aritificial Intelligence for IT Operations). Additionally, we will demonstrate several use cases that show how the highly dynamic IT landscape of containers, clouds and serverless compute can be managed effectively at machine speed.
With the right plan in place, organizations can utilize AIOps to navigate through large-scale digital transformation, and achieve true agility within IT.
Join us for the upcoming webinar and learn the five essential steps to successfully deploying AIOps.
Senthil Palaniappan, Founder and CEO at Sennovate IncMar 28 20195:00 pmUTC45 mins
In the IDaaS market, we have may vendor based products which are becoming more and more expensive. As an alternate, we discuss Open Source SSO option with application catalog which is equally robust and secured but very cost effective for small to medium enterprise users.
You will learn How to
•Leverage open source tool to enable seamless sign-on experience to cloud apps, on-premise apps and integration with Kerberos for Windows Native Authentication.
•Demonstrate Application Catalog feature with tiles based navigation depending upon the business unit or department of an Organization.
•Add an additional layer of security by introducing risk based MFA and adaptive authentication.
Bhanuprakash Pitchu, Test Automation Consultant - RetailMar 28 20195:00 pmUTC60 mins
This webinar is aimed at helping organizations understand on how to reduce the cost of quality through selective and incremental test automation and improve the ROI by driving the automation development based on not only the test coverage, but the business needs as well.
Join Bhanuprakash Pichu, an experienced Test Automation consultant who has handled large scale Software Test Automation projects from Inception to Deployment, for this session on how retailers can gain the best out of Test Automation using a Digital Commerce quality automation framework.
In this webinar, retailers will learn,
•Impact of quality on cost
•How to handle the ever-increasing test coverage with advent of multiple devices as online shopping platforms
•Cloud device platform as a solution to address this growing coverage
•Walk-through of Digital Commerce quality automation framework
•Recommended tools and methodologies
•A sample use case showing the reduction in cost
Daniel Hederstedt, Integration Manager, Arbetsförmedlingen Henrik Gavelli, CEO, Redpill LinproMar 28 20195:00 pmUTC55 mins
The public sector is struggling with the adoption of digital transformation initiatives, according to MuleSoft’s Consumer connectivity insights report. This webinar will showcase the essentials of successful digitalization initiatives in the public sector and how Arbetsförmedlingen, the Swedish Public Employment Service, was able to modernize their complex traditional systems and drive value with digital ecosystems and reuse through API-led connectivity.
Watch this webinar, co-hosted by MuleSoft, Arbetsförmedlingen, and Redpill Linpro, to learn how Arbetsförmedlingen overcame challenges with their digital transformation initiatives and why culture is a key factor in building a digital ecosystem.
* How to build an open culture that enables open services.
* Why digital ecosystems and reusability are the foundation of public sector digital transformation initiatives.
* What the public thinks about digital experiences in the public sector.
Jim Bugwadia and Ritesh PatelMar 28 20196:00 pmUTC60 mins
All major cloud providers have embraced Kubernetes. Using a cloud provider managed Kubernetes services is an easy way to get started with Kubernetes, as the cluster’s control plane installation and management are taken care of by the provider. There are several similarities in these offerings, but there also are some interesting differences.
In this webinar, we will compare the managed Kubernetes services from the top 3 cloud providers, discuss when to use managed Kubernetes services, and what else is necessary for enterprise-wide Kubernetes use cases.
Jim Bugwadia, CEO at Nirmata
Ritesh Patel, VP of Products at Nirmata
Matt Jordan, VP, JHC Technology and Todd Bernhard, CloudCheckr Product Marketing ManagerMar 28 20196:00 pmUTC60 mins
The financial services industry is increasingly using cloud services for business-critical operations. But how do you keep cloud data secure? Join this webinar where we’ll cover what leading finserv organizations do to manage risk in the cloud, their best practice for security and compliance with federally regulated requirements, and strategies to minimize data breaches in the cloud.
Experts from CloudCheckr—the largest independent cloud management SaaS application for cost, security, and compliance—and Amazon Web Services (AWS) managed service partner JHC Technology, will lead the webinar discussion.
Ryan Spelman, Center for Internet Security (CIS) Sr. Director, and Brandon James, Sunayu CEOMar 28 20196:00 pmUTC45 mins
As business technology evolves, so must the security compliance policies designed to protect business from emerging threats. IT operations and security teams must work together to define, adopt, and implement compliance policies that are both programatic and sustainable.
Join Ryan Spelman, Center for Internet Security (CIS) Sr. Director, and Brandon James, Sunayu CEO, for a SaltStack-moderated discussion on the evolution of IT compliance. Together we will explore how businesses can balance compliance and innovation in the era of digital transformation.
Autumn Manning, Co-Founder, YouEarnedItMar 28 20197:00 pmUTC50 mins
Fancy employee perks. Employee wellness programs. Rewards and recognition — you name it, there's no shortage of initiatives to improve the employee experience.
But many of these efforts are falling flat.
There has been a shift in employee engagement, and companies with an outdated Employee Experience are missing the mark.
It's time to look at engagement from the bottom-up and build a culture that drives results.
Watch this webinar to learn:
• The main issues companies have with engagement
• A roadmap for improving key parts of the employee experience
• Tips, tactics, and best practices for building a better company culture
• Specific advice for incorporating managers and millennials
Beverly Weed-Schertzer - Author, 'ITSM for Business Maturity'Apr 2 20193:00 pmUTC60 mins
Selecting an ITSM tool to support a providers core framework of practices can be horrendous. Investments in ITSM tools are costly, but are they returning efficiency and quality? Businesses make an investment in tools which most likely aren’t aligning to produce the right results. Join Beverly to learn how to avoid the tool trap and ensure ITSM automation performs well!
Dominic Wellington, Nick HansellApr 3 20199:00 amUTC45 mins
The explosion in the volume of operational data requires a new approach to IT Operations, enabled by new machine-learning capabilities: AIOps — Artificial Intelligence for IT Operations. Algorithmic analysis of events and alerts can help IT professionals from different teams and backgrounds to swarm together in virtual teams, specific to each particular incident. By collaborating and sharing information and insights, these virtual teams can solve issues and problems much faster than traditional “waterfall” sequential processes can. These new processes help organisations ensure continuous assurance of their critical business services.
Peter Hubbard, Principal Consultant at Pink Elephant and Paul Yates Senior Technical Consultant at FireScopeApr 3 201910:00 amUTC60 mins
CMDB Implementation is one of the most complicated of any ITSM programmes an organisation can undertake. The difficulties in creating a toolset, capable of linking hundreds of thousands of interconnected bits of data together in a meaningful manner while also supporting a highly fluid environment with dozens of changes each week, are formidable indeed and that does not even count the ongoing workload of keeping the records up to date once the toolset has been created.
Find out how FireScope approaches this problem with their Secure Discovery and Dependency Mapping tool, allowing you to have your CMDB always up to date and requires no up-keep
Join Peter Hubbard, Principal ITSM Consultant at Pink Elephant EMEA and Paul Yates, Senior Technical Consultant at FireScope, as they discuss creating a CMDB in the real world in 2019.
Oleg Atamanenko, Sr Software EngineerApr 3 20193:00 pmUTC45 mins
Meeting the Needs of Enterprise Governance and Security
Installing Kubernetes is easy. Ensuring it complies with your organization’s enterprise governance and security requirements isn’t.
Oleg will outline a plan to use the technology while meeting enterprise security requirements. In this technically-focused talk, he’ll summarize common prerequisites for running Kubernetes in production, and how to leverage fine-grained controls and separation of responsibilities to meet enterprise governance and security needs.
The presentation will include basic requirements for audit, security, authentication, authorization, integration with existing identity broker, logging, and monitoring. Additionally, the audience will learn whether cloud-hosted Kubernetes cover these requirements, how to integrate a compliant Kubernetes installation with their existing cloud infrastructure and how to handle cross-team communication (network/compute/storage/security).
Since on-premise Kubernetes deployments have their challenges, Oleg will cover the limitations of a bare-metal installation, interactions with vSphere’s API, achieving HA, reliability and disaster recovery, as well as handling OS upgrades, security patches, and Kubernetes upgrades. He will close with a quick outlook of what’s next, including infrastructure as a code, immutable infrastructure, and GitOps.
Toby Owen, CTO and Don Barlow, COOApr 3 20193:00 pmUTC60 mins
The recent merger of Hostway and HOSTING didn’t just multiply our office space and workforce. More importantly, it’s allowed us to meld our most valuable offerings and the expertise of each company to provide a healthy list of unmatched products and services.
This is a particularly critical time for IT organizations as they come to grips with the fact that the “easy migration” to public cloud preached a few years ago is not so simple. And “One-size-fits-all” is a risky and costly approach to take when you’re trying to control IT spend, maintain compliance, and stay secure—all while bringing real value to the entire business.
During this 45-minute webinar, two Hostway|HOSTING technology experts will share our most exciting combined services, including:
Monitoring Insights: Offering an unmatched, game-changing single view of your infrastructure, operating systems, and applications.
Guidance Level Agreements (GLAs): Uniquely going ten steps further than standard SLAs to offer a regular cadence of actionable recommendations that guarantee positive outcomes.
Critical Availability Services: Offering the BEST availability guarantee in the industry.
Database Services: Not many companies in our space also offer full data lifecycle management capabilities. A service not to be understated, Gartner Analysts have found that nearly 90% of businesses have little or no analytics expertise in house.
You may not always notice artificial intelligence in the products you use, but you should notice a better, more intuitive experience. As AI trickles into the service desk, it’s important to keep that goal in mind: provide value to the employee through a better experience.
Join Matt Cox, Senior Director of Technical Operations at Samanage for a look at the tangible value of AI in the service desk, including:
-How to meet employees where they work
-How to connect them with self-service options
-How to create a single platform for service with smart technology
You'll also see a demonstration of how AI drives a more efficient service experience in the Samanage Service Platform.
John Vosburg, UC Principal Consultant; Jason Viera, Chief Technology OfficerApr 4 20195:00 pmUTC60 mins
What is Unified Communications as a Service (UCaaS) and how it is changing. The various types of UCaaS: Cloud, Hosted, and Communications Platform as a Service (CPaaS). How interdependencies with existing structures like directories and dial plans can impact your transition to UCaaS. Administration, monitoring and security considerations of UCaaS. Along with migration strategies for moving to UCaaS.
In this session, attendees will learn about:
•The evolution of Unified Communications as a Service (UCaaS)
•The three types of UCaaS
•Any interdependencies of UCaaS and how they might impact a transition to UCaaS
•Tools and security considerations of a UCaaS strategy
•Tactics to elegantly migrate to UCaaS
Stephen Mann, Principal Analyst & Content Director, ITSM.tools and Matt Klassen, Vice President, Product Marketing, CherwellApr 9 20191:00 pmUTC60 mins
Setting the wrong goals and measuring the wrong metrics wastes time and creates inefficiency you can't afford in today's digital workplace. After all, you are what you measure, so measuring the right things - the things that will move IT and your business forward - is paramount!