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IT Service Management

  • Matkalla vielä paremmaksi asiakaspalveluyksiköksi
    Matkalla vielä paremmaksi asiakaspalveluyksiköksi
    Jani Iivonen, Elina Soukola Recorded: Mar 22 2019 38 mins
    Mitkä ovat toiminnan kehittämisen kilpailut, mitä niistä saa ja kuka niihin voi osallistua? Tämän maksuttoman webinaarin jälkeen tiedät, miksi myös teidän asiakaspalveluyksikön kannattaa ottaa osaa Vuoden Contact Center tai Vuoden Service Desk 2019 -kilpailuun tai valmistautua vuoteen 2020!

    Webinaarissa esitellään ensin Vuoden Contact Center -kilpailu ja jäljempänä Vuoden Service Desk -kilpailu. Molemmat kilpailut sisältävät itsearvioinnin sekä finalisteille auditoijien toteuttaman auditoinnin. Puhumassa ovat kilpailuiden pääauditoijat Elina Soukola, Prakto sekä Jani Iivonen, Wakaru Oy.

    Vuoden Contact Center -tittelistä kisaavat Suomen parhaat contact center -tiimit! Wave eli Wakarun Asiakaspalveluverkosto järjestää kilpailun yhteistyössä Kehittämistoimisto Prakto Oy:n kanssa. Contact Center Assessment -ohjelmassa (CCA) palvelukeskuksen toiminta arvioidaan kuuden keskeisen osa-alueen osalta.

    Vuoden Service Desk -tittelistä kisaavat Suomen parhaat service desk -tiimit! Kisaan voivat osallistua yksityisen tai julkisen sektorin organisaatiot, niin isot kuin pienet yksiköt. Kilpailussa on yksi sarja. Arvioinnissa huomioidaan yksikön koko, toiminnan luonne ja sen luomat tarpeet. Arviointiin on Kansainvälisen HDI-tukipalvelustandardin (The HDI Support Center Standard 2014) lisäksi sisällytetty ITILiä eli IT -palvelunhallinnan parhaita käytäntöjä sekä soveltuvia osia ISO/IEC 20000 -standardista.
  • Anuta Networks Academy: Episode-12: Anuta ATOM Case Studies
    Anuta Networks Academy: Episode-12: Anuta ATOM Case Studies
    Dilip Krishna, Anuta Networks Recorded: Mar 21 2019 11 mins
    In this video, we share some of Anuta ATOM customer deployments including Tata Communications, Neustar, F5 Networks, An Energy Provider in APAC and a Financials Services Enterprise in the US.
  • 4 Best Practices to Meet Compliance Requirements in Kubernetes Environments
    4 Best Practices to Meet Compliance Requirements in Kubernetes Environments
    Pawan Shankar, Senior Product Marketing Manager, Sysdig & Binoy Das, Solutions Architect, Amazon Web Services Recorded: Mar 21 2019 45 mins
    With the rise of technologies like Docker, Kubernetes, and underlying cloud infrastructures, enterprises are moving towards cloud-native architectures that leverage microservices to run their critical business applications. While this shift has tremendous business advantages, it also creates significant security and compliance challenges.

    In this webinar, Sysdig & AWS experts will explore the 4 key steps you must take to ensure you are continuously meeting your security and compliance requirements for your microservices stack. Learn how to:

    >Leverage compliance policies for scanning images in your CI/CD pipeline
    >Scan Kubernetes and Docker environments and visualize compliance posture
    >Enforce runtime container compliance
    >Investigate policy violations post-mortem by using forensics after container is disposed
  • 7 Key Technology Expense Management Trends for 2019
    7 Key Technology Expense Management Trends for 2019
    Hyoun Park Recorded: Mar 21 2019 34 mins
    Cloud, telecom, & mobility costs overwhelmed unprepared IT teams in 2018 with unbudgeted surprises. To avoid these costs at a time when the need for IT is growing rapidly, Amalgam Insights provides 7 trends and recommendations to counteract these challenges.
  • Live Demo of OptiView XG
    Live Demo of OptiView XG
    Mike Pennacchi, Network Protocol Specialists Recorded: Mar 21 2019 64 mins
    Troubleshooting performance problems in today’s networks is only getting more complex:

    • Growth of 10G links with limited visibility
    • Increasing demands on wireless networks
    • Complex infrastructure with outdated documentation

    Last thing you need are hard-to-use tools that are complex in themselves or require extensive training before you can effectively use them.

    Please join us for a free webinar where Mike Pennacchi will talk about these issues and present a live demo of the OptiView® XG Network Analysis Tablet.

    XG expedites network performance problem solving by automating root cause analysis and providing guided troubleshooting to address problem areas - anywhere on the network – wired or wireless.
  • How to Plan & Execute a Successful SAP Migration to AWS
    How to Plan & Execute a Successful SAP Migration to AWS
    Ricardo Casanovas, CTO & Co-Founder Linke / Guillem Torres, Solution Architect and SAP expert. Recorded: Mar 21 2019 43 mins
    Join us to learn how to:

    - Plan & Execute SAP Business workloads migrations on AWS.

    - Cover the routes on each scenario: OS/DB platform, database size, downtime window and connection bandwidth.

    - Impact of each variable on the overall migration project and combine all together to shape the right migration strategy to AWS.

    This is a technical webinar aimed for Infrastructure Engineers, SAP Basis and OS/DB migration experts and technical decision makers.
  • Ivanti Cloud and Solving User Experience Problems
    Ivanti Cloud and Solving User Experience Problems
    Jon Rolls, Andrew Swindells Recorded: Mar 21 2019 59 mins
    Learn how Ivanti Cloud can be used to discover and pinpoint user experience problems that are solved by Ivanti’s product portfolio, especially the User Workspace Management products. Ivanti Cloud can identify problems including slow logons, unwanted applications, high CPU load and over-privileged users, all of which have a negative impact on user experience, resource consumption and security. We’ll show you how to easily find those and fix them.
  • Miten ratkaistaan suomalaisen työelämän eettiset haasteet?
    Miten ratkaistaan suomalaisen työelämän eettiset haasteet?
    Niina Ratsula Recorded: Mar 21 2019 45 mins
    Suomalaisen työelämän eettiset ongelmat puhuttavat enemmän kuin koskaan. Organisaatiot koosta ja toimialasta riippumatta joutuvat nyt tarkastelemaan omien toimintatapojen päivänvalon kestävyyttä. Yksikään organisaatio ei ole suojassa eettisiltä riskeiltä tai väärinkäytöksiltä.

    Mutta mitkä ovat suurimmat eettiset ongelmat suomalaisessa työelämässä ja mistä ne johtuvat? Miten niitä voidaan ratkoa ja rakentaa oikein toimimisen kulttuuria? Tässä webinaarissa saat esimakua uunituoreesta tutkimuksesta, jonka tavoitteena on selvittää pohjoismaisen työelämän eettisiä haasteita.

    Webinaarissa virittäydytään niiden kysymysten äärelle, joita pohditaan syvemmin 4.4. Business Ethics Day -seminaarissa yritysjohdon, tutkijoiden ja asiantuntijoiden johdolla.



    Aiheeseen sinut johdattelee liiketoiminnan ja työelämän eettisyyden asiantuntija Niina Ratsula, joka viime keväänä irtisanoutui unelmapestistään globaalin konsernin Ethics & Compliance –toiminnon johtajana ja perusti yrityksen, Code of Conduct Companyn, jonka tavoitteena on edistää työelämän eettisyyttä ja hyvää hallintoa Suomessa. Niina on suosittu luennoitsija, tietokirjailija ja vastuullisen johtamisen puolesta puhuja. Yrittäjyyden ohella Niina viimeistelee aiheesta väitöskirjaa sekä kirjoittaa parhaillaan neljättä tietokirjaansa joka kantaa työnimeä ”Oikein toimimisen kulttuuri”.
  • Anuta Networks Academy: Episode-11: ATOM Closed-Loop Automation Use-cases
    Anuta Networks Academy: Episode-11: ATOM Closed-Loop Automation Use-cases
    Dilip Krishna, Anuta Networks Recorded: Mar 20 2019 8 mins
    Closed-Loop Automation ensures the system works as intended by closely monitoring network analytics and taking corrective actions. In this video, we discuss the 5 real-world applications of CLA for Telecom providers, App Delivery, Financial Services, Managed Services, and SD-WAN.
  • Verizon Threat Research Advisory Center Monthly Intelligence Briefing
    Verizon Threat Research Advisory Center Monthly Intelligence Briefing
    John Grim, David Kennedy Recorded: Mar 20 2019 85 mins
    Join us—the Verizon Threat Research Advisory Center – for our Monthly Intelligence Briefing (MIB) to discuss the Verizon Insider Threat Report and the current cybersecurity threat landscape.

    We'll cover:
    •The time it takes to discover a breach after the first action
    •5 insider threat types identified by our caseload
    •Top 3 insider threat motivations
    •Top industries suffering sensitive data breaches

    Our Verizon Threat Research Advisory Center presenters will be:
    •John Grim, Senior Manager, Investigative Response - America
    •Domingo Jesus Alvarez-Fernandez, Senior Dark Web Hunter, Threat Intelligence
    •David Kennedy, Managing Principal, Open Source Intelligence

    This webinar will also cover:

    •Current Intelligence Overview
    •Attacks and Threat Indicators
    •Latest Malware Trends
    •Significant Vulnerabilities

    If you have any questions related to social attacks and data breaches that you'd like us to cover on the call, please send them to the following email address: Intel.Briefing@verizon.com

    Then tune in for an information-packed session brought to you by our very own Verizon Threat Research Advisory Center investigators, analysts, assessors, and researchers!
  • Business case – menneisyyden havinaa vai innovoinnin työkalu?
    Business case – menneisyyden havinaa vai innovoinnin työkalu?
    Markku Nurmela, Harri Pendolin Recorded: Mar 20 2019 43 mins
    Nykypäivän tuote- ja palvelukehityksessä korostetaan kokeiluiden tärkeyttä. Uusia ideoista pitää tehdä nopeat kokeiluversiot, prototyypit tai MVP:t ja saada ne asiakkaiden kokeiltavaksi. Fail fast, succeed faster.

    Samalla etupainotteisten ja raskaiden liiketoimintasuunnitelmien arvo on kyseenalaistettu ja syystäkin. On turha käyttää aikaa ja rahaa liiketoiminnan suunnitteluun, jos tuotteen tai palvelun haluttavuus on vielä kyseenalaista.

    Mutta mikä on Business Casen, eli liiketoimintalaskelman rooli ideoiden arvottamisessa ketterässä ja leanissa tuotekehityksessä? Onko laskelmat hukkaa vai olennainen osa innovaatioprosessin toimintaa?

    Tuotejohtamisen valmentajat Markku Nurmela ja Harri Pendolin kertovat webinaarissa miten liiketoimintalaskelmia kannattaa käyttää kokeilukulttuurin tukena. Samalla keskustellaan myös huonosta kokeilukulttuurista, liiketoimintasuunnitelman ja bisnesperustelun erosta sekä siitä, miten numerot tukevat innovointia.

    Webinaari on suunnattu kaikille, joiden työhön kuuluu uusien ideoiden evaluoiminen ja liiketoimintapotentiaalin ymmärtäminen. Mukaansa osanottajat saavat ohjeet ja työkalut, joilla ideoista suodattuvat parhaat tuotekehityksen eteenpäin vietäväksi. Webinaari toimii hyvänä pohjustuksena Contribyten Lean Business Case -koulutukselle.
  • How to Meet AWS MSP Partner Program Version 4.0 Requirements and Pass Your Audit
    How to Meet AWS MSP Partner Program Version 4.0 Requirements and Pass Your Audit
    Todd Bernhard, CloudCheckr Product Marketing Manager Recorded: Mar 19 2019 19 mins
    Just as traditional Managed Service Providers (MSP) businesses are evolving with the rapid adoption of the cloud, the Amazon Web Services (AWS) MSP Partner Program criteria is always changing. The program recognizes highly skilled AWS Partner Network (APN) Consulting Partners that provide full lifecycle solutions to customers. AWS recently released Version 4.0 of its Validation Checklist, and is requiring all APN Partners to meet requirements by April 1, 2019.

    Achieving AWS MSP Partner Program Validation is possible and easy with the right preparation. In this webinar, attendees will hear a summary of the new requirements, how CloudCheckr helps MSPs meet those checklist items, and areas where MSPs can increase cloud growth and profit going forward.
  • Keeping Remote Support Simple: The Key to Productivity and Engagement
    Keeping Remote Support Simple: The Key to Productivity and Engagement
    Roy Atkinson (HDI), Kyle Turner (LogMeIn) Recorded: Mar 19 2019 52 mins
    We all know that remote support is a critical piece of the support ecosystem. Keeping tools simple and easy to use, both individually and as a whole suite, is a key component to staff and customer engagement and satisfaction.

    Whether we're talking about internal employee support or external customer support, making support as fast and easy as possible is essential. But support staff often have to have multiple screens open for multiple tools, and moving from one to the next can be frustrating and can contribute to human error. Integrated tools help to streamline the work and the workflow, save time for staff and customers, decrease effort, reduce human error, and save money.

    What You Will Learn:
    - Why remote control is one of the top three “must-have” technologies for successful support
    - How “tool sprawl” gets in the way of effective, efficient support
    - How simplicity helps across the board, with employee satisfaction and customer satisfaction

    Who Should Attend:
    - Service desk/support center directors, managers, supervisors, and team leads
    - Support organization leaders
  • ServiceNow Madrid: Mobile Studio, Agent Workspace, HR & CSM Updates
    ServiceNow Madrid: Mobile Studio, Agent Workspace, HR & CSM Updates
    Adam Mason, Carleen Carter, Ken Michelson, Meghan Lockwood Recorded: Mar 19 2019 62 mins
    Acorio Executives will chat all about ServiceNow Madrid. Join the webinar to learn about:

    - The Top Platform Enhancements: Mobile Studio, Agent Workspace, Service Portal, Flow Designer, Automated Testing Framework, Custom App Licensing
    - Improvements & Updates in HR, CSM, Problem Management, and Software Asset Management License Workbench
    - Upgrading the right way
  • ITIL 4 is Here! How to Apply Service Value Chain Guidance for Maximum Impact
    ITIL 4 is Here! How to Apply Service Value Chain Guidance for Maximum Impact
    Stephen Mann, ITSM Analyst and Matt Klassen, VP of Product Marketing, Cherwell Software Recorded: Mar 19 2019 59 mins
    The newly-released ITIL update, ITIL 4, does away with the ITIL v3 service lifecycle that was based around the five elements of service strategy, design, transition, and operation, plus continual service improvement (CSI). The ITIL 4 service value chain offers a new approach to managing services within IT that transcends traditional silos and drives significant benefits to the business.

    In this ITIL-4-focused webinar, Stephen Mann of ITSM.tools and Matt Klassen of Cherwell will discuss the most significant changes to ITIL v3, including:

    •An overview of the ITIL 4 service value chain, what it includes, and how it differs from v3
    •Guidance for applying the ITIL value chain to IT, and the benefits of doing so
    •How the ITIL value chain can be applied to other areas of the business to support enterprise
    service management or digital transformation strategies
  • The Email Security Goal: ONE Single Solution
    The Email Security Goal: ONE Single Solution
    Ken Bagnall, Vice President, Email Security, FireEye, moderated by Christopher Porter, Chief Intelligence Strategist, FireEye Recorded: Mar 19 2019 50 mins
    FireEye research recently indicated that an average of 14 thousand malicious emails per month were being missed by most email security solutions. Email is the number one threat vector and with impersonation and credential phishing or URL-based attacks on the rise your email security solution must keep up with the evolving threat landscape. In this webinar:

    -Get a brief overview on the latest email threat trends
    -Learn about the must haves for email security solutions and the benefits of having one provider
    -Find out about additional email security capabilities that can help you have an adaptable solution
    -Hear about a use case where FireEye helped detect and block impersonation techniques that the incumbent solution missed
  • Are you ready for a future based on orchestration?
    Are you ready for a future based on orchestration?
    Keith Langridge, Adrian Comley, David Llewellyn-Jones, Stephen Moss from BT Recorded: Mar 19 2019 24 mins
    “We always overestimate the change that will occur in the next two years and underestimate the change that will occur in the next ten.” Bill Gates

    It’s not the deployment of SD-WAN that is the major change in your network. Nor the move from physical to virtual devices. It’s the orchestration and service chains of networking functions that brings truly transformational change to your IT organisation.

    In this webinar you’ll discover:
    • how technology can transform your service beyond SD-WAN
    • the importance of new programming languages on delivering these services
    • and how new skills and support can make this possible.
  • Asiantuntija myyjänä
    Asiantuntija myyjänä
    Tuija Aro Recorded: Mar 19 2019 43 mins
    Asiantuntija, olet organisaatiosi paras myyjä. Oletko todella?

    Asiantuntijan panos asiakkuuden hoitamisessa on mittava. Asiantuntija rakentaa työllään luottamuksen palveluihin ja synnyttää toimivan vuorovaikutuksen toimijan ja asiakkaan välillä. Asiantuntijan tehtäviin osana toimenkuvaa kuuluu lähes aina lisämyynti, mutta se harvoin koetaan mielekkääksi, joten tarvitaan ymmärrystä ja uudenlaista osaamista. Näin myynnistä tulee luontevaa, mielekästä ja helposti onnistuvaa. Asiantuntijan asiakas voi olla sisäinen tai ulkoinen, mutta samat lainalaisuuden pätevät.

    Webinaarissa käsitellään miten kehitytään asiantuntijaksi, joka osaa vastata asiakkaan tarpeisiin.

    Kaikki asiakkaat ovat ihmisiä. Kaikki työntekijät ovat ihmisiä. Jos et ymmärrä ihmisiä, et ymmärrä bisnestä.

    Webinaarin pitäjä Tuija Aro on kokenut johtamisen ja esimiestyön valmentaja. Motivaatiotarpeiden ymmärtäminen ja niiden kautta johtaminen on ollut Tuijan vahvaa valmennustekemistä vuosien ajan – kokemus on hionnut monipuolista liiketoimintaosaamista, joka yhdistyy laajaan tietoon psykologiasta. Tuija valmentaa esimerkeillä, selkästi ja silti vauhdikkaan mukaansatempaavasti varmistaen, että jokainen osallistuja saa työkaluja oman johtamistyönsä kehittämiseen samalla, kun oivaltaa itsensä johtamisestakin aivan uusia asioita.
    Valmennuksessa asioihin perehdytään syvemmin, mutta jo webinaarissa käsitellään seuraavia teemoja:

    Saat konkreettisia arjen työkaluja ja keinoja toimia onnistuneesti asiakasrajapinnassa
    Opit nostamaan luontevasti asiakastyytyväisyyttä
    Opit johtamaan asiakkuutta
    Asiantuntijuudestasi tulee kilpailuetu
    Opit kohtaamaan asiakkaan ja toimimaan vuorovaikutuksessa luottamusta lujittaen
  • Achieve your mission of AWS cost optimization
    Achieve your mission of AWS cost optimization
    Jonathan LaCour & Mike Boudreau Recorded: Mar 18 2019 49 mins
    In this webinar, Mission joins forces with CloudCheckr to cover the basics and best practices of Amazon Web Services cost optimization. Webinar attendees will learn how to identify common cloud spend wastes on unused and unattached resources, instance right-sizing, up or down, or across families based on utilization, and how to create significant savings with Reserved Instance purchases.
  • AWS Well Architected Framework - Performance Efficiency (Part 5)
    AWS Well Architected Framework - Performance Efficiency (Part 5)
    Jonathan LaCour Recorded: Mar 18 2019 62 mins
    In this webinar, Jonathan LaCour - CTO of Reliam will dive deep into the 'Performance Efficiency Pillar' of the AWS Well-Architected Framework. This pillar focuses on the efficient use of computing resources to meet requirements and how to maintain that efficiency as demand changes and technologies evolve.

    Amazon Web Services (AWS) has spent years working with thousands of companies across all industries to create the most comprehensive collection of best-practices and guidance known as the Well-Architected Framework. This resource is available for organizations undergoing a cloud transformation who want to ensure their success on AWS.

    What you'll learn:
    - Select the right virtual environment for your infrastructure instances, containers, functions, and elasticity.
    - Use CloudFormation templates to define your infrastructure and place it in source control along with your applications.
    - Use Amazon CloudWatch to monitor system performance with standard and custom metrics.
    - Trade consistency, durability, and space versus time or latency, to deliver higher performance.
  • Business Transformation enabled by Experience & Digital - An approach
    Business Transformation enabled by Experience & Digital - An approach
    Arun Trivedi Recorded: Mar 18 2019 42 mins
    Planning a transformation journey requires a wholistic approach. Large enterprises throw away an average of $400 Billion per year on digital transformation programmes that fail to deliver promised benefits. This webinar presents an approach that companies can adapt to ensure success
  • Mielekäs kokonaisarkkitehtuuri muutoksessa?
    Mielekäs kokonaisarkkitehtuuri muutoksessa?
    Jarkko Koivuniemi Recorded: Mar 18 2019 33 mins
    Enterprise Architecture tai suomeksi kokonaisarkkitehtuuri sanoina ovat melko luotaantyöntäviä. KA työhön pitäisi osallistua organisaation yksiköistä, mutta se on usein liian teknistä. Kyse on kuitenkin toiminnan kehittämisestä lähtien strategioista ja toimenpiteistä. Mutta mitä kokonaisarkkitehtuurityö mielekkääksi? Tule kuuntelemaan lisää maksuttomaan webinaariin!


    Mielekäs kokonaisarkkitehtuuri ja IT käsikädessä, mahdollista vai mahdotonta?
    Mitä mielekäs arkkitehtuuri voisi tarkoittaa
    Viitekehyksien merkitys, entäpä jos HR:llä tai myynnillä vetovastuu?
    Toiminnan ja muutoksen kuvaaminen
    Organisaation kyvykkyys
    Organisaation johto ja toiminnot mukaan
    Mitä tähän mennessä on opittu?
    Miksi toiminnan dokumentointia tarvitsee tehdä?
    Julkinen sektori vs ykstyinen
  • A practical guide to building a successful API strategy
    A practical guide to building a successful API strategy
    Aaron Landgraf, Sr. Product Marketing Manager, MuleSoft and David Berlind, Editor-in-Chief, ProgrammableWeb Recorded: Mar 14 2019 56 mins
    As organizations bear witness to the well-chronicled successes of API economy juggernauts like Google, Amazon, Stripe and Twilio the pressure on business and IT to seize the opportunity and deliver measurable business outcomes mounts. To build API products and participate in the API economy, organizations must take a logical, methodological, and proven approach to the journey. This approach is captured in a four-stage blueprint that MuleSoft, in partnership with ProgrammableWeb, has developed to help organizations hatch their API program and win in the API economy.

    In this webinar, featuring the four-stage blueprint, you’ll learn:

    * Why consumer-centricity is key to every API program
    * Tips to validate and engage your ecosystem
    * How to overcome the biggest hurdles to a successful API strategy
    * Actionable next steps to start your API strategy journey today
  • Integrated Application Health & Business Impact Analysis with Operations Bridge
    Integrated Application Health & Business Impact Analysis with Operations Bridge
    Saumya Upadhyaya, Wes Cooper and Gary Brandt, Micro Focus Recorded: Mar 14 2019 61 mins
    In this day and age, employees generate so much business from their own devices that application performance management (APM) capabilities have become an essential part of any comprehensive monitoring solution.

    But when you find the weak link using APM data, how do you identify the business impact? For example, how do you know if the root cause of that pesky method call is due to code or to infrastructure issues? Clever analysis is the answer.

    Join us on this webcast and learn how many companies are bringing APM and AIOps together to address this issue and deliver measureable benefits. We’ll also discuss our vision for this evolving domain.
  • ITSM & Cloud Management: Meeting the Need for Speed, Visibility, and Governance
    ITSM & Cloud Management: Meeting the Need for Speed, Visibility, and Governance
    Matt Klassen, VP of Product Marketing, Cherwell and Michael Euperio, Director of Cloud Alliance Technology, Cherwell Recorded: Mar 14 2019 46 mins
    Cloud computing continues to grow at an astounding pace, and as a result, IT teams find themselves getting bogged down with manual cloud administration. Furthermore, many organizations struggle with governance of their hybrid multi-cloud environments, leading to potential downtime, longer time to resolution, and spiraling cloud computing costs.

    In this webinar, Matt Klassen, VP of Product Marketing and Michael Euperio, Director of Cloud Technology Alliances at Cherwell, will explore how leading IT teams are using ITSM systems and practices to:

    · Automate provisioning and governance of the multi-cloud environment to improve cloud user experience

    · Create more controlled and productive IT environments

    · Accelerate cloud migration, minimize cloud computing waste, and create more reliable
    computing environment.
  • Understanding Microservice Latency: Overview of New Relic Distributed Tracing
    Understanding Microservice Latency: Overview of New Relic Distributed Tracing
    Sean Carpenter & Stephen Crowley Mar 26 2019 10:00 am UTC 39 mins
    Software teams, working in an environment where there are many services involved in servicing a request, need to deeply understand the performance of every service, so they can more effectively resolve performance issues, measure overall system health, and prioritise high-value areas for improvement.

    New Relic Distributed Tracing is designed to give software teams an easy way to capture, visualise, and analyse traces through complex architectures, including architectures that use both monoliths and microservices.
  • Cyberattacks: Q1 Review and Emerging Trends
    Cyberattacks: Q1 Review and Emerging Trends
    Kelvin Murray, Threat Expert, Webroot Mar 26 2019 11:00 am UTC 60 mins
    With cybercriminals constantly seeking innovative ways to steal information and monetise data, it is crucial for businesses and MSPs to keep up to date on emerging trends in the threat landscape.

    Webroot is hosting a series of webinars every 3 months that aim to keep the industry informed on the latest threat trends and review the top cyberattacks that hit businesses each quarter. These webinars will also provide tips on how to stay safe in a complex threat landscape.

    Join Webroot’s Threat expert as he discusses topics such as:

    •The rise of information stealers
    •The changing face of ransomware
    •Relentless phishing attacks
    •The theft, trade and cracking of passwords
  • ITIL 4: Creating an Integrated Value Chain Among Dev, Ops and the Service Desk
    ITIL 4: Creating an Integrated Value Chain Among Dev, Ops and the Service Desk
    Troy DuMoulin, VP, Pink Elephant and Matt Klassen, VP of Product Marketing, Cherwell Software Mar 26 2019 4:00 pm UTC 60 mins
    As IT teams look to create higher velocity and improved speed to market, they are recognizing the need to integrate various specialized domains that traditionally operated as silos.

    Until the recent release of ITIL 4, best practice frameworks covering ITSM, Software Development, Project Management, and others have not helped in this regard, as they each focused on their own area of specialization, with little to no direction on how they integrate.

    Come to this informative webinar to hear Troy DuMoulin, VP at Pink Elephant, and Matt Klassen, VP of Product Marketing at Cherwell, discuss new guidance offered by ITIL 4, including:

    •How the ITIL 4 service value chain provides an integrated model
    •How different types of demand follow different value streams
    •How ITIL 4 elevates the importance of service relationship management
    •How the service desk plays a key engagement role
  • How to Improve Software Engineering with DevOps Orchestration and Feedback Loop?
    How to Improve Software Engineering with DevOps Orchestration and Feedback Loop?
    Sridhar Prabhakar – Sr. Software Engineering Consultant, Althaf Ali - DevOps Solutions Architect Mar 26 2019 5:00 pm UTC 60 mins
    In grand finale of the webinar series ‘4 dimensions of DevOps’, we will conclude by discussing the importance of the fourth and final dimension – Orchestration and Feedback Loop. We would also offer the viewers a sneak peek into our DevOps Template rule engine that has the ideologies embedded. These are the DevOps essentials that we follow in our projects to help us streamline the DevOps Pipeline and deliver high ROI to our customers.

    In a nutshell, this session will offer the following takeaways:

    1. Introduction to the fourth dimension – orchestration and feedback loop.

    2. Why is it important and How does it affects the parameters of a developers requirement?

    3. How Aspire's inference engine applies rules to arrive at a template for a given DevOps project.

    4. Benefits of using this approach to help you make decisions faster and build products that meet your customer needs.
  • 5 Tried-and-True Ways to Boost Retention
    5 Tried-and-True Ways to Boost Retention
    Kim Dawson, Director of Employee Experience, YouEarnedIt Mar 26 2019 7:00 pm UTC 44 mins
    With unemployment near record lows, companies are competing fiercely for skilled employees. Retention should be top of mind for every company looking to keep their top talent — if it isn't already.

    Join YouEarnedIt and HighGround for this 45-minute webinar covering 5 tried-and-true ways to boost retention in today's workplace, pulled from the latest industry research and our firsthand experience helping hundreds of organizations.

    Register today, and you'll learn:

    • The proven factors that influence employees' decisions to leave (or stay)
    • 5 tried-and-true approaches to boost retention in multiple industries
    • Specific examples and advice that have helped cut turnover by up to 50%
  • Live Panel: Taking the risk out of your customer experience transformation
    Live Panel: Taking the risk out of your customer experience transformation
    Andrew Small, Richard Atherton, and David Ilett Mar 27 2019 10:00 am UTC 30 mins
    You’re tasked with achieving two key goals that are often at odds with each other. You recognise the importance of transforming your customer experience and having the best contact centre systems in place. But at the same time, you’re under pressure to keep costs under control. Accomplishing just one can occupy all your attention—how do you manage both?

    The right technology is important, but the way in which you deploy it will make or break your success. You need to know the pitfalls to avoid, and you need to know the return on investment (ROI), how long it will take to recoup, and what the real total cost of ownership is.

    Join our experts as they discuss how you can de-risk your customer experience transformation by:
    1.Managing the migration and transformation without impacting your customer and agent experience
    2.Creating a compelling business case for cloud

    Speakers:
    •Andrew Small – Vice president, contact centres and unified communications
    •Richard Atherton – Head of product management, Cloud Contact
    •David Ilett – Head of customer contact consulting
  • How to build an agile mobile strategy using APIs
    How to build an agile mobile strategy using APIs
    John Withers, Product Marketing Manager, MuleSoft and Jimil Patel, Product Marketing Manager, MuleSoft Mar 28 2019 3:30 pm UTC 59 mins
    As the number of mobile users grows to 5 billion in 2019, companies are under immense pressure to deliver engaging and secure mobile apps, and not just for consumers. Increasingly, mobile apps are an essential tool to unlock employee innovation and productivity. With MuleSoft’s Anypoint Platform™ businesses can send data securely from any system to mobile, leveraging agile and continuous integration and continuous deployment (CI/CD) best practices to optimize consumer and employee experiences while driving revenue and operational efficiency.

    Watch this webinar, which includes a demo of Anypoint Platform, to learn how to:
    * Connect to systems 64% faster: Easily and securely connect to core systems of record and unlock data with out-of-the-box connectors and graphical data mapping.
    * Increase employee productivity: Package business processes into reusable services available through internal apps to drive productivity.
    * Build partner collaborations: Expose and consume APIs from partners to unlock new experiences and capabilities
  • WIN10 & Office 365 Migration and Optimization Strategies
    WIN10 & Office 365 Migration and Optimization Strategies
    Matt Crawford, Citrix Dir. Solutions Marketing and Matt Brooks, Citrix Sr. Technical Product Marketing Mgr. Mar 28 2019 4:00 pm UTC 51 mins
    Learn how to manage the top migration challenges and improve user productivity, security and IT management flexibility.

    With the shift to the Cloud, more companies are moving to Office 365 and Windows 10. Before you make your move, you’ll want to attend this webinar to learn how to manage the top migration challenges with Citrix Workspace and improve user productivity, security and IT management flexibility.

    For a sneak preview, here are few of the top challenges that you’ll learn how to solve by attending the webinar:

    •Managing a mixed environment of Windows 10 and Windows 7 devices with legacy PC management tools
    •Windows 10 application incompatibilities
    •Mobile security risks with running Exchange on-prem
    •Network latency from running O365 in the cloud
    •Managing multiple file hosting services including OneDrive
  • SAM 2.0 - The Modern Approach to Software Asset Management
    SAM 2.0 - The Modern Approach to Software Asset Management
    Rich Reyes, EVP of Software Advisory at Connor Consulting and Alex Geuken, CEO, North Europe of Xensam Mar 28 2019 4:00 pm UTC 60 mins
    The evolution of Software Asset Management (SAM) is upon us as the latest trends such as cloud, IoT and digitization are making it more difficult than ever to track, manage and drive a positive ROI for IT investments. With a changing technology landscape, companies require a more modern and agile approach to SAM that incorporates the power of enterprise data, strategic program governance, and repeatable processes. Join Rich Reyes, EVP of Software Advisory at Connor Consulting and Alex Geuken, CEO, North Europe of Xensam as they discuss factors impacting IT and SAM, leading practices to modernize your license management program, and recommendations on how smart technology with thought leadership can get you there.
  • Five Steps to AIOps Operational Readiness
    Five Steps to AIOps Operational Readiness
    Peter Luff, Sr. Director Product Marketing, John Willsey, Principal Solutions Architect,ScienceLogic Mar 28 2019 5:00 pm UTC 60 mins
    Is your organization ready to reap the benefits of AI and operational automation? 

    In this webinar, experts will discuss the current state of AI / ML for IT Operations and explore five steps needed for a successful transition to AIOps (Aritificial Intelligence for IT Operations).   Additionally, we will demonstrate several use cases that show how the highly dynamic IT landscape of containers, clouds and serverless compute can be managed effectively at machine speed.


    With the right plan in place, organizations can utilize AIOps to navigate through large-scale digital transformation, and achieve true agility within IT.

    Join us for the upcoming webinar and learn the five essential steps to successfully deploying AIOps.
  • Open Source SSO/MFA with Application Catalog
    Open Source SSO/MFA with Application Catalog
    Senthil Palaniappan, Founder and CEO at Sennovate Inc Mar 28 2019 5:00 pm UTC 45 mins
    In the IDaaS market, we have may vendor based products which are becoming more and more expensive. As an alternate, we discuss Open Source SSO option with application catalog which is equally robust and secured but very cost effective for small to medium enterprise users.

    You will learn How to
    •Leverage open source tool to enable seamless sign-on experience to cloud apps, on-premise apps and integration with Kerberos for Windows Native Authentication.
    •Demonstrate Application Catalog feature with tiles based navigation depending upon the business unit or department of an Organization.
    •Add an additional layer of security by introducing risk based MFA and adaptive authentication.
  • Optimize Cost of Quality for Retail Solutions using Incremental Test Automation
    Optimize Cost of Quality for Retail Solutions using Incremental Test Automation
    Bhanuprakash Pitchu, Test Automation Consultant - Retail Mar 28 2019 5:00 pm UTC 60 mins
    This webinar is aimed at helping organizations understand on how to reduce the cost of quality through selective and incremental test automation and improve the ROI by driving the automation development based on not only the test coverage, but the business needs as well.

    Join Bhanuprakash Pichu, an experienced Test Automation consultant who has handled large scale Software Test Automation projects from Inception to Deployment, for this session on how retailers can gain the best out of Test Automation using a Digital Commerce quality automation framework.

    In this webinar, retailers will learn,

    •Impact of quality on cost
    •How to handle the ever-increasing test coverage with advent of multiple devices as online shopping platforms
    •Cloud device platform as a solution to address this growing coverage
    •Walk-through of Digital Commerce quality automation framework
    •Recommended tools and methodologies
    •A sample use case showing the reduction in cost
  • Digital transformation initiatives and the power of culture in government
    Digital transformation initiatives and the power of culture in government
    Daniel Hederstedt, Integration Manager, Arbetsförmedlingen Henrik Gavelli, CEO, Redpill Linpro Mar 28 2019 5:00 pm UTC 55 mins
    The public sector is struggling with the adoption of digital transformation initiatives, according to MuleSoft’s Consumer connectivity insights report. This webinar will showcase the essentials of successful digitalization initiatives in the public sector and how Arbetsförmedlingen, the Swedish Public Employment Service, was able to modernize their complex traditional systems and drive value with digital ecosystems and reuse through API-led connectivity.

    Watch this webinar, co-hosted by MuleSoft, Arbetsförmedlingen, and Redpill Linpro, to learn how Arbetsförmedlingen overcame challenges with their digital transformation initiatives and why culture is a key factor in building a digital ecosystem.

    Key takeaways:
    * How to build an open culture that enables open services.
    * Why digital ecosystems and reusability are the foundation of public sector digital transformation initiatives.
    * What the public thinks about digital experiences in the public sector.
  • Enterprise-Wide Kubernetes: Comparing Amazon EKS, Google GKE, and Microsoft AKS
    Enterprise-Wide Kubernetes: Comparing Amazon EKS, Google GKE, and Microsoft AKS
    Jim Bugwadia and Ritesh Patel Mar 28 2019 6:00 pm UTC 60 mins
    All major cloud providers have embraced Kubernetes. Using a cloud provider managed Kubernetes services is an easy way to get started with Kubernetes, as the cluster’s control plane installation and management are taken care of by the provider. There are several similarities in these offerings, but there also are some interesting differences.

    In this webinar, we will compare the managed Kubernetes services from the top 3 cloud providers, discuss when to use managed Kubernetes services, and what else is necessary for enterprise-wide Kubernetes use cases.

    Presenters:
    Jim Bugwadia, CEO at Nirmata
    Ritesh Patel, VP of Products at Nirmata
  • Cloud Data Security in the Financial Services Industry
    Cloud Data Security in the Financial Services Industry
    Matt Jordan, VP, JHC Technology and Todd Bernhard, CloudCheckr Product Marketing Manager Mar 28 2019 6:00 pm UTC 60 mins
    The financial services industry is increasingly using cloud services for business-critical operations. But how do you keep cloud data secure? Join this webinar where we’ll cover what leading finserv organizations do to manage risk in the cloud, their best practice for security and compliance with federally regulated requirements, and strategies to minimize data breaches in the cloud.

    Experts from CloudCheckr—the largest independent cloud management SaaS application for cost, security, and compliance—and Amazon Web Services (AWS) managed service partner JHC Technology, will lead the webinar discussion.
  • Managing IT Risk and Compliance in the Age of Digital Transformation
    Managing IT Risk and Compliance in the Age of Digital Transformation
    Ryan Spelman, Center for Internet Security (CIS) Sr. Director, and Brandon James, Sunayu CEO Mar 28 2019 6:00 pm UTC 45 mins
    As business technology evolves, so must the security compliance policies designed to protect business from emerging threats. IT operations and security teams must work together to define, adopt, and implement compliance policies that are both programatic and sustainable.

    Join Ryan Spelman, Center for Internet Security (CIS) Sr. Director, and Brandon James, Sunayu CEO, for a SaltStack-moderated discussion on the evolution of IT compliance. Together we will explore how businesses can balance compliance and innovation in the era of digital transformation.
  • The Employee Experience: Engagement & Culture from the Bottom Up
    The Employee Experience: Engagement & Culture from the Bottom Up
    Autumn Manning, Co-Founder, YouEarnedIt Mar 28 2019 7:00 pm UTC 50 mins
    Fancy employee perks. Employee wellness programs. Rewards and recognition — you name it, there's no shortage of initiatives to improve the employee experience.

    But many of these efforts are falling flat.

    There has been a shift in employee engagement, and companies with an outdated Employee Experience are missing the mark.

    It's time to look at engagement from the bottom-up and build a culture that drives results.
    Watch this webinar to learn:

    • The main issues companies have with engagement
    • A roadmap for improving key parts of the employee experience
    • Tips, tactics, and best practices for building a better company culture
    • Specific advice for incorporating managers and millennials
  • Automation & ITSM - Do They Blend?
    Automation & ITSM - Do They Blend?
    Beverly Weed-Schertzer - Author, 'ITSM for Business Maturity' Apr 2 2019 3:00 pm UTC 60 mins
    Selecting an ITSM tool to support a providers core framework of practices can be horrendous. Investments in ITSM tools are costly, but are they returning efficiency and quality? Businesses make an investment in tools which most likely aren’t aligning to produce the right results. Join Beverly to learn how to avoid the tool trap and ensure ITSM automation performs well!
  • Integrating AIOps and ITIL 4: End-to-end IT Ops
    Integrating AIOps and ITIL 4: End-to-end IT Ops
    Dominic Wellington, Nick Hansell Apr 3 2019 9:00 am UTC 45 mins
    The explosion in the volume of operational data requires a new approach to IT Operations, enabled by new machine-learning capabilities: AIOps — Artificial Intelligence for IT Operations. Algorithmic analysis of events and alerts can help IT professionals from different teams and backgrounds to swarm together in virtual teams, specific to each particular incident. By collaborating and sharing information and insights, these virtual teams can solve issues and problems much faster than traditional “waterfall” sequential processes can. These new processes help organisations ensure continuous assurance of their critical business services.
  • Successful CMDB Implementation for 2019
    Successful CMDB Implementation for 2019
    Peter Hubbard, Principal Consultant at Pink Elephant and Paul Yates Senior Technical Consultant at FireScope Apr 3 2019 10:00 am UTC 60 mins
    CMDB Implementation is one of the most complicated of any ITSM programmes an organisation can undertake. The difficulties in creating a toolset, capable of linking hundreds of thousands of interconnected bits of data together in a meaningful manner while also supporting a highly fluid environment with dozens of changes each week, are formidable indeed and that does not even count the ongoing workload of keeping the records up to date once the toolset has been created.

    Find out how FireScope approaches this problem with their Secure Discovery and Dependency Mapping tool, allowing you to have your CMDB always up to date and requires no up-keep

    Join Peter Hubbard, Principal ITSM Consultant at Pink Elephant EMEA and Paul Yates, Senior Technical Consultant at FireScope, as they discuss creating a CMDB in the real world in 2019.
  • Kubernetes in Highly Restrictive Environments
    Kubernetes in Highly Restrictive Environments
    Oleg Atamanenko, Sr Software Engineer Apr 3 2019 3:00 pm UTC 45 mins
    Meeting the Needs of Enterprise Governance and Security

    Installing Kubernetes is easy. Ensuring it complies with your organization’s enterprise governance and security requirements isn’t.

    Oleg will outline a plan to use the technology while meeting enterprise security requirements. In this technically-focused talk, he’ll summarize common prerequisites for running Kubernetes in production, and how to leverage fine-grained controls and separation of responsibilities to meet enterprise governance and security needs.

    The presentation will include basic requirements for audit, security, authentication, authorization, integration with existing identity broker, logging, and monitoring. Additionally, the audience will learn whether cloud-hosted Kubernetes cover these requirements, how to integrate a compliant Kubernetes installation with their existing cloud infrastructure and how to handle cross-team communication (network/compute/storage/security).

    Since on-premise Kubernetes deployments have their challenges, Oleg will cover the limitations of a bare-metal installation, interactions with vSphere’s API, achieving HA, reliability and disaster recovery, as well as handling OS upgrades, security patches, and Kubernetes upgrades. He will close with a quick outlook of what’s next, including infrastructure as a code, immutable infrastructure, and GitOps.
  • InnovationX2 – Doubling down to overcome cloud complexities
    InnovationX2 – Doubling down to overcome cloud complexities
    Toby Owen, CTO and Don Barlow, COO Apr 3 2019 3:00 pm UTC 60 mins
    The recent merger of Hostway and HOSTING didn’t just multiply our office space and workforce. More importantly, it’s allowed us to meld our most valuable offerings and the expertise of each company to provide a healthy list of unmatched products and services.

    This is a particularly critical time for IT organizations as they come to grips with the fact that the “easy migration” to public cloud preached a few years ago is not so simple. And “One-size-fits-all” is a risky and costly approach to take when you’re trying to control IT spend, maintain compliance, and stay secure—all while bringing real value to the entire business.

    During this 45-minute webinar, two Hostway|HOSTING technology experts will share our most exciting combined services, including:

    Monitoring Insights: Offering an unmatched, game-changing single view of your infrastructure, operating systems, and applications.

    Guidance Level Agreements (GLAs): Uniquely going ten steps further than standard SLAs to offer a regular cadence of actionable recommendations that guarantee positive outcomes.

    Critical Availability Services: Offering the BEST availability guarantee in the industry.

    Database Services: Not many companies in our space also offer full data lifecycle management capabilities. A service not to be understated, Gartner Analysts have found that nearly 90% of businesses have little or no analytics expertise in house.
  • Using AI and Automations to Drive a Better Service Desk Experience
    Using AI and Automations to Drive a Better Service Desk Experience
    Matt Cox Apr 3 2019 6:00 pm UTC 30 mins
    You may not always notice artificial intelligence in the products you use, but you should notice a better, more intuitive experience. As AI trickles into the service desk, it’s important to keep that goal in mind: provide value to the employee through a better experience.

    Join Matt Cox, Senior Director of Technical Operations at Samanage for a look at the tangible value of AI in the service desk, including:

    -How to meet employees where they work
    -How to connect them with self-service options
    -How to create a single platform for service with smart technology

    You'll also see a demonstration of how AI drives a more efficient service experience in the Samanage Service Platform.
  • Unified Communications as a Service (UCaaS)
    Unified Communications as a Service (UCaaS)
    John Vosburg, UC Principal Consultant; Jason Viera, Chief Technology Officer Apr 4 2019 5:00 pm UTC 60 mins
    What is Unified Communications as a Service (UCaaS) and how it is changing. The various types of UCaaS: Cloud, Hosted, and Communications Platform as a Service (CPaaS). How interdependencies with existing structures like directories and dial plans can impact your transition to UCaaS. Administration, monitoring and security considerations of UCaaS. Along with migration strategies for moving to UCaaS.

    In this session, attendees will learn about:
    •The evolution of Unified Communications as a Service (UCaaS)
    •The three types of UCaaS
    •Any interdependencies of UCaaS and how they might impact a transition to UCaaS
    •Tools and security considerations of a UCaaS strategy
    •Tactics to elegantly migrate to UCaaS
  • You Are What You Measure.  A Discussion on Meaningful ITSM KPIs
    You Are What You Measure. A Discussion on Meaningful ITSM KPIs
    Stephen Mann, Principal Analyst & Content Director, ITSM.tools and Matt Klassen, Vice President, Product Marketing, Cherwell Apr 9 2019 1:00 pm UTC 60 mins
    Setting the wrong goals and measuring the wrong metrics wastes time and creates inefficiency you can't afford in today's digital workplace. After all, you are what you measure, so measuring the right things - the things that will move IT and your business forward - is paramount!