Hi [[ session.user.profile.firstName ]]

IT Service Management

  • Why Enterprise Service Management Will Soon Become IT's Biggest Mandate
    Why Enterprise Service Management Will Soon Become IT's Biggest Mandate Jarod Greene, VP of Service Management Strategy Recorded: Dec 14 2017 27 mins
    As enterprise-wide business processes become increasingly digitized, IT has an opportunity to play a critical role in enabling line-of-business functions outside IT. At the same time, workforce demands for instantaneous and seamless self-service—as well as a single platform for request fulfillment—turn this opportunity into a mandate. Enter “Enterprise Service Management,” an approach that extends service management technology and practices across the enterprise, offering a single record of engagement for users, whether they require services from IT, Human Resources, Legal, Facilities, or any other business function.

    Particularly with artificial intelligence (AI) technologies on the horizon, IT teams are racing to offer a unified approach to service delivery and management across the enterprise.

    In this webinar you’ll learn:
    * Why “enterprise service management” has emerged as a top IT imperative
    * Examples of top companies extending their service management practices across the organization
    * Practical steps for getting started with enterprise service management
    * How AI-enabled service management will reshape the organization forever
  • The SAFe® Way to Transform your Established Dev Organization
    The SAFe® Way to Transform your Established Dev Organization Dean Leffingwell, Scaled Agile, Inc & Ashok Reddy, CA Technologies Recorded: Dec 14 2017 61 mins
    Can your entire organization be agile? Hint: Yes

    If your organization says it too large or has too many legacy systems to take on an agile transformation, this webinar may change your mind. We’ll dig into how the Mainframe Business at CA Technologies, the founding product of our 40 year old company, embraced the Scaled Agile Framework (SAFe®) to help improve product quality, drive innovation, and create a culture of empowered teams.

    Join Dean Leffingwell, Founder of Scaled Agile, Inc and creator of SAFe®, and Ashok Reddy, General Manager of the Mainframe Business Unit at CA Technologies, to discuss how traditional, mission critical systems, with little room for risk, can push the boundaries of scaling agile and be the leaders for transformation across an organization.

    Since aligning 74 teams to the Scaled Agile Framework over the past eight quarters, the Mainframe Business Unit has:
    •Shipped 56 new product releases with zero defects
    •Reduced the defect backlog by 45%
    •Reduced the support backlog by 44%
    •Deployed 3 new, organically-driven products

    SAFe® is a registered trademark of Scaled Agile, Inc
  • HAProxy's Dynamic Capabilities
    HAProxy's Dynamic Capabilities Nenad Merdanovic, Product Manager, HAProxy Recorded: Dec 14 2017 55 mins
    Responding to the need for an application delivery controller to be fully dynamic, HAProxy Technologies invested a lot of resources into developing HAProxy’s Runtime API and the LB-update module. In this webinar, we will demonstrate the abilities of the Runtime API which enables you to change the behavior of your application delivery controller on-the-fly.

    What you'll learn:
    How to dynamically scale your server farms
    How to perform maintenance on your servers
    How to change routing policies
    How the LB-update module can be used to dynamically update ACLs and maps by pulling a file from one central place
  • Cyber Security Predictions: What is in store for the EMEA region
    Cyber Security Predictions: What is in store for the EMEA region Jens Monrad, Senior Intelligence Account Analyst, FireEye iSIGHT Intelligence Recorded: Dec 14 2017 37 mins
    2017 was an eventful year in cyberspace, especially in Europe and the surrounding areas. We saw politically motivated industrial espionage attacks, changes in cyber legislation, a constantly adapting criminal ecosystem targeting various industries throughout the region – and that’s not even the half of it.

    Join us for our webinar on Dec. 14, 11am GMT, as Jens Monrad, Senior Intelligence Account Analyst with FireEye, discusses various aspects about the cyber threat landscape in the EMEA region in 2018, including:

    •Continued political tension in the region
    •Upcoming elections
    •Mixed security maturity
    •The effect of new compliance and data protection laws

    Register today to learn what lies ahead, and stay one step ahead of cyber security threats.
  • How to set up your EA practice?
    How to set up your EA practice? Anna Aaltonen Recorded: Dec 13 2017 54 mins
    When you start to set up an architecture function in your organization, there are some things you need to understand. Unfortunately knowing TOGAF® or ArchiMate® does not help you much. Key elements at the beginning are:

    - Understand, what EA is and how it relates to your other development disciplines
    - What are your use cases for EA? How EA needs to be applied?
    - What are key things you’d better to do right at start?

    Speaker: Anna Aaltonen ; Senior enterprise architect, trainer, coach

    Anna is a long-term Enterprise Architect and consultant with expert experience. She has worked as an architect in different organisations already for 15 years. Anna’s specialty is enterprise architecture and especially its deployment and roll-out.

    Her experience of enterprise architecture, its working methods and tools, is particularly deep and diverse. Anna has plenty of experience from the public sector, so in her trainings you will learn how things should be done in practice, while maintaining the necessary theoretical basis.
  • Transforming to DevOps: Are You Ready? (Why You Should Be)
    Transforming to DevOps: Are You Ready? (Why You Should Be) Dennis Baldwin Recorded: Dec 12 2017 45 mins
    DevOps is a logical extension for many businesses’ Agile culture. Companies embrace DevOps to increase release cadences, establish release predictability and consistency; and creating data transparency for regulatory compliance.
    With DevOps transformation comes increased pressure for business, IT, and operations to collaborate, automate process workflow, enable a continuous quality environment, and create repeatable process performance.
    In this session, Dennis Baldwin covers what to consider in DevOps process and automation, outlines common steps, resource involvement, risks, DevOps best (and worst) practices, and what’s next in DevOps transformation.
    Webinar attendees will learn:
    •What DevOps is and what it isn’t
    •DevOps process vs. automation transformation
    •What and who is involved with initiating DevOps
    •DevOps transformation culture attributes and risks
    •DevOps best and worst practices
    •DevOps industry direction
  • Live Demo of OptiView XG
    Live Demo of OptiView XG Mike Pennacchi, Network Protocol Specialists Recorded: Dec 12 2017 61 mins
    Troubleshooting performance problems in today’s networks is only getting more complex:

    • Growth of 10G links with limited visibility
    • Increasing demands on wireless networks
    • Complex infrastructure with outdated documentation

    Last thing you need are hard-to-use tools that are complex in themselves or require extensive training before you can effectively use them.

    Please join us for a free webinar where Mike Pennacchi will talk about these issues and present a live demo of the OptiView® XG Network Analysis Tablet.

    XG expedites network performance problem solving by automating root cause analysis and providing guided troubleshooting to address problem areas - anywhere on the network – wired or wireless.
  • Shift Left: How testing early and often is best for the business and customer
    Shift Left: How testing early and often is best for the business and customer Nancy Gohring 451 Research and Steve Feloney CA Technologies Recorded: Dec 12 2017 50 mins
    Organizations in most any industry are feeling increasing pressure to move fast. But at what cost? Some have learned the hard way that skipping crucial processes, like testing, damages performance and impacts customer sentiments on your brand. In this case, the fast time to market becomes meaningless.

    Smart businesses are adapting to a shift left strategy. These teams are learning how to incorporate testing early and often in the release cycle, supporting business requirements to move fast while ensuring high-performing products and quality. But getting there isn’t easy. In this webinar, we’ll cover:

    •Testing tools: tool choice is important. Not all tools have been designed to support this new paradigm.
    •Integrations: to be effective, testing tools must integrate easily with the tools and processes modern teams use, including CI/CD and APM products. Further, these tools must be very easy to use, specifically for developers.
    •Organizational models: shifting left requires changes to traditional organizations and culture. We’ll share insight into the successful models we’ve seen.
  • Predictions for ServiceNow in 2018 - The Experts Weigh In
    Predictions for ServiceNow in 2018 - The Experts Weigh In Ellen Daley, Ian Clayton, Ross Rexer, Adam Mason, Brian Murphy, Richard Norton, Nick Nash, Meghan Lockwood Recorded: Dec 12 2017 61 mins
    Our Experts Weigh In: What ServiceNow trends should you look for in 2018?

    On Tuesday, December 12th, 1:00 PM EST, 10:00 AM PST, join our panel of ServiceNow enthusiasts for a virtual roundtable as they share their predictions for where ServiceNow is going in 2018.
  • Enterprise IT Operations Management  - the rest of the story
    Enterprise IT Operations Management  - the rest of the story Greenlight Group Recorded: Dec 12 2017 64 mins
    In this last of a 3 part webinar series presented by Greenlight, Micro Focus Product Management and Greenlight group will provide an overview of the current state of IT Operations Management technologies running on enterprise grade cloud native technology stacks.  Join us, and come up to speed as the experts provide a high level overview of Network Operations, Hybrid Cloud, and Datacenter Automation suites from the Micro Focus ITOM portfolio running in a Docker & Kubernetes orchestrated environment.
  • Enabling DevOps in a Customer-driven Marketplace - A Templated Approach (Part 1)
    Enabling DevOps in a Customer-driven Marketplace - A Templated Approach (Part 1) Althaf Ali - DevOps Solutions Architect, Sridhar Prabhakar – Sr. Software Engineering Consultant Recorded: Dec 12 2017 51 mins
    '4 Dimensions of DevOps' is a webinar series demonstrating various aspects of DevOps implementation in a Digital era.

    This Part 1 of the webinar series discusses a templated approach towards enabling end-to-end DevOps in a customer-driven marketplace. Any organization trying to introduce a change in their old-school processes and tools will adopt DevOps pipeline automation to enable faster and smoother software delivery.

    In this webinar, we will help you explore tools and techniques to build a release plan that suits your needs. Key takeaways:

    • Typical challenges in DevOps implementation processes and how to overcome them.
    • Industry leading tools and techniques to achieve smooth releases.
    • Rough estimate and ROI analysis for implementing an improved release planning.
    • Release planning templates that can be readily applied for typical use cases.
  • Cybersecurity & Healthcare: How prepared are you?
    Cybersecurity & Healthcare: How prepared are you? Ernie Hood, Senior Research Director with the Advisory Board and former Vice President and CIO at Group Health Recorded: Dec 12 2017 53 mins
    Securing your healthcare organization goes beyond investing in technology to secure your devices, data, and applications. In today's complex digital healthcare environment, your healthcare workflows broaden your risk exposure by interacting with multiple apps, devices, and users spread across multiple geographies. Securing these interactions and all of the components within these workflows requires investing in a comprehensive cybersecurity ecosystem that is more focused on business objectives and less focused on securing individual applications and devices.

    This webinar will discuss the pieces of a cybersecurity ecosystem model, and how this type of model requires policies, processes, and technologies that allow your healthcare organization to take a more proactive approach to risk management and security.
  • Quality & Testing SIG Talk Introduction
    Quality & Testing SIG Talk Introduction Richard Bishop, Todd DeCapual, Chris Trimper Recorded: Dec 12 2017 68 mins
    Vivit launches their first ever SIG Talk event with three speakers who will give you insights into StormRunner Functional, Dynamic data handling in performance tests as well as AI and machine learning as it applies to testing.

    We will discuss:

    How StormRunner Functional is the latest functional test offering from Micro Focus. In this session, Chris Trimper, an early adopter and beta tester, will share his experiences with this new product

    How Virtual Table Server (VTS), in days of Mercury Interactive, was the often-overlooked repository for dynamically updated real-time test data. Even after a revamp and relaunch in 2014, many people still don't use it, but they should. Richard's VTS demo will help you to get value from this great add-on for LoadRunner and Performance Center

    How Big Data, Artificial Intelligence and Machine learning are rapidly impacting businesses and customers, enabling another massive shift through technology enablement. In this session, Todd DeCapua will share how these capabilities are being leveraged in Performance Engineering now, and into the future.
  • Simple Solution to Ailing Adoption
    Simple Solution to Ailing Adoption Greg Rowe - Kansas City LIG Recorded: Dec 12 2017 23 mins
    ITIL will be re-written. So how would you do it? What would you want to be simpler or more easy to understand, yet without loosing so much high-quality essential best practices? 

    The President of the Kansas City LIG has a way forward. In an article published in The Source last April he outlined how to re-group the 26 processes in ITIL into three or four sets. In it, the Service Lifecycle takes a back seat to practical organizational functions. 

    Once you have change management and incident management working well, then the rest is simple. You logically expand the base from there. All process still apply while none stand alone.

    This is also a chance to ask an expert. What does your organization look like? What should it be aligned to good practices? Here's how to go forward from there.
  • Five practical machine learning lessons from the Tour de France
    Five practical machine learning lessons from the Tour de France Tim Wade, Senior Director, Technology & Architecture & Peter Gray Sports Practice Senior Director, Dimension Data Recorded: Dec 12 2017 39 mins
    The explosion of data is making the need for machine-learning capabilities almost non-negotiable. Data has become a critical part of all elements of sports with top teams using it extensively to improve performance. Predictive analytics and machine learning have the potential to transform the world of sport and your business. The exponential growth in this area is making it possible to predict the outcomes of sports events, a step beyond merely analysing historical data.

    In this webinar, our experts will take a deeper dive into our big data solution and advanced analytics to predict results at the Tour de France, the first time this has been used in the world of professional cycling. The success of the project was a direct result of a practical step-by-step approach that any organisation looking to use the power of machine learning and predictive analytics can build on and help transform their business.
  • Unprotected Files on a Public Cloud Server: Live Panel on the NSA Data Leak
    Unprotected Files on a Public Cloud Server: Live Panel on the NSA Data Leak Chris Vickery, George Crump, David Linthicum, Charles Goldberg, Mark Carlson Recorded: Dec 8 2017 59 mins
    Public, private and hybrid cloud are nothing new, but protecting sensitive data stored on these servers is still of the utmost concern. The NSA is no exception.

    It recently became publicized that the contents of a highly sensitive hard drive belonging to the NSA (National Security Agency) were compromised. The virtual disk containing the sensitive data came from an Army Intelligence project and was left on a public AWS (Amazon Web Services) storage server, not password-protected.

    This is one of at least 5 other leaks of NSA-related data in recent years. Not to mention the significant number of breaches and hacks we’ve experienced lately, including Yahoo!, Equifax, WannaCry, Petya, and more.

    The culprit in this case? Unprotected storage buckets. They have played a part in multiple other recent exposures, and concern is on the rise. When it comes to storing data on public cloud servers like AWS, Azure, Google Cloud, Rackspace and more, what are the key responsibilities of Storage Architects and Engineers, CIOs and CTOs to avoid these types data leaks?

    Tune in with Chris Vickery, Director of Cyber Risk Research at UpGuard and the one who discovered the leak, along with George Crump, Chief Steward, Storage Switzerland, David Linthicum, Cloud Computing Visionary, Author & Speaker, Charles Goldberg, Sr. Director of Product Marketing, Thales e-Security, and Mark Carlson, Co-Chair, SNIA Technical Council & Cloud Storage Initiative, for a live panel discussion on this ever-important topics.
  • Shift to Innovation to Achieve the Lightspeed Enterprise
    Shift to Innovation to Achieve the Lightspeed Enterprise Chris Bedi, CIO, ServiceNow Recorded: Dec 7 2017 41 mins
    Competition is always a race to the finish line. The winners will be the enterprises that can transform faster than their competition. But too many IT teams don’t have enough free time to innovate and drive the business forward. To succeed, they need the ability to create the right creative alignment and execution framework within their organizations.

    Join ServiceNow CIO, Chris Bedi, and explore the journey to increasing innovation, including developing frameworks around key goals and metrics, organizational implications, and risks.

    Attend this webinar to hear:
    •New strategies that will move IT out of “run mode”
    •How to align IT with innovation
    •An execution framework for the Lightspeed Enterprise
    •New metrics to measure framework execution
  • ITSM CONTINUAL SERVICE IMPROVEMENT
    ITSM CONTINUAL SERVICE IMPROVEMENT Brad Utterback, Master ITSM/ITIL Trainer and Consultant Recorded: Dec 7 2017 54 mins
    Soooo… where do you turn to when you want to better align your resources and capabilities with your service strategies and the business goals and objectives? With what’s the least mature? Maybe. Maybe not! What steps would you take to understand on what to improve?

    All IT services, processes, organizational structure and technology are “vulnerable” and hence should be open to the positive impact of CSI.

    This presentation focuses on CSI and the positive impact it can have on the business. CSI's focus is on identifying, prioritizing and choosing improvement opportunities in the Service Organization that will best benefit the business.
  • Service Success Begins with Your Users
    Service Success Begins with Your Users Matt Cox, Andy Zindel Recorded: Dec 7 2017 40 mins
    IT departments have a lot to keep track of. Employees throughout the organization use assets, request licenses, change roles, and add business tools. They come and go in a steady stream. Luckily, the right tools and integrations can simplify these processes so your service desk can fluidly handle these transitions.
  • Building a Resilient Foundation for Digital Transformation
    Building a Resilient Foundation for Digital Transformation Zerto Recorded: Dec 7 2017 29 mins
    “It is a foolish man which builds his house upon the sand” – so would you build Digital Transformation projects upon a fractured infrastructure?

    Digital Transformation is essential for modern business, but delivering successful transformation can be a colossal challenge when IT is fractured, siloed & complex to manage.

    In this webinar, we’ll learn how to build a resilient infrastructure that provides a solid foundation on which to engage in further Digital Transformation initiatives.

    Transforming for Survival, Profit & Agility
    Challenges of Legacy Technology
    Leveraging IT Resilience in Digital Transformation
  • How to Eliminate Cloud Waste with a Holistic DevOps Strategy
    How to Eliminate Cloud Waste with a Holistic DevOps Strategy Chris Parlette, Director of Cloud Solutions, ParkMyCloud Recorded: Dec 7 2017 47 mins
    Renting infrastructure on demand is the most disruptive trend in IT in decades. In 2016, enterprises spent $23B on public cloud IaaS services. By 2020, that figure is expected to reach $65B. The public cloud is now used like a utility, and like any utility, there is waste. Who's responsible for optimizing the infrastructure and reducing wasted expenses? It’s DevOps.
     
    The excess expense, known as cloud waste, comprises several interrelated problems:
    •Services running when they don't need to be
    •Improperly sized infrastructure
    •Orphaned resources
    •Shadow IT
     
    There are a few core tenets of DevOps that can be applied to reducing cloud waste:
    •Holistic thinking
    •No silos
    •Rapid useful feedback
    •Automation
     
    Join Chris to learn why you should include continuous cost optimization in your DevOps processes. Automate cost control, reduce your cloud expenses, and make your life easier.
  • Analytics accelerate digital workplace transformation
    Analytics accelerate digital workplace transformation Tommy Graham, Sr. Solution Executive, Dimension Data Recorded: Dec 7 2017 22 mins
    According to Dimension Data’s recently released 2017 Digital Workplace Research Report, 58% of organizations surveyed use analytics to benchmark their use of workplace technologies, and a quarter of organizations are investing in analytics tools to monitor and improve the adoption of collaboration tools.

    Understanding the adoption of collaboration tools represents a huge challenge for organizations. Today, UC is viewed in silos with decisions being made on limited information and few paying attention to the overlap. With evolving ways of working, an explosion of UC applications, and the constant pressure to reduce cost while improving productivity, the need for comprehensive BI to support informed decision making has never been more paramount. Join to learn how Dimension Data is using analytics to accelerate digital workplace transformation.
  • Orchestration Everything: Featuring Micro Focus Operations Orchestration
    Orchestration Everything: Featuring Micro Focus Operations Orchestration Guillaume Dubuc, Senior Product Manager, Micro Focus Recorded: Dec 7 2017 48 mins
    Orchestration Everything. From incident remediation to service requests, IaaS to cloud automation. Extensible, open-API platform—invoke from any place, integrate with anything. More than 8000 out-of-the-box operation workflows. Intuitive, flexible flow authoring. Integration with ChatOps.

    Join Guillaume Dubuc, Senior Product Manager, as he discusses the latest features of Micro Focus Operations Orchestration (OO), showcases OO in action, and answers your questions.

    • Discover how customers orchestrate—top use cases
    • Learn what makes OO unique, and why customers chose it
    • Hear how customers transformed process automation with OO and saved many man-hours
    • See a demo: graphical/textual authoring with OO Designer
    • See a demo and meet Maestro, the OO chatbot: bringing tools in the middle of conversations for collaborative problem-solving
  • Transforming the Digital Customer Experience
    Transforming the Digital Customer Experience Danny Johnson Director of Strategic Enterprise Networks, Verizon Enterprise Solutions Product Marketing Recorded: Dec 7 2017 53 mins
    Digital transformation. It’s disrupting every industry and impacting how you deliver a great customer experience. Companies that ignore it risk their very survival; but those that embrace it can dramatically improve customer satisfaction and drive greater value. The truth is, keeping up with bandwidth demands and continuing innovation, while transitioning from manual processes to end-to-end digital processes, is extremely difficult on their own. Plus your customers have an expectation of your brand to be available 24x7 and deliver at any time of the day or night that they desire.

    Join our live webinar and learn:
    · Why digital transformation will only be successful if you begin with the customer in mind.
    · What digital technologies are being used by top companies to maximize customer satisfaction and drive revenues.
    · How to define the best approach to transforming the customer experience for your industry/organization.

    HOST
    Danny Johnson
    Director of Strategic Enterprise Networks, Verizon Enterprise Solutions Product Marketing

    PANEL
    Tim Stevens
    Global Lead for Vertical Marketing

    Forrest Carr
    Director of Business Innovation & Digital Experience
  • Cloud Service Management: Managing Cost, Resources, and Security
    Cloud Service Management: Managing Cost, Resources, and Security Hyoun Park Dec 21 2017 6:00 pm UTC 45 mins
    Recommended Audience: CIOs, CFOs, Enterprise Architects, IT Project Managers, IT Procurement, IT Service, IT Finance

    This webinar provides key tips on the Cloud Service Management market, including the drivers, best practices and top vendors including, but not limited to:

    BMC TrueSight
    Cloudcheckr
    CloudHealth Technologies
    HP Project New Stack
    IBM Cloud Asset Management
    Microsoft Cloudyn
    RightScale Optima
    SoftwareOne Pyracloud

    Cloud Infrastructure-as-a-Service is growing rapidly as companies replace obsolete data center servers and storage with "The Cloud." As companies use more services from multiple regions and even multiple vendors, Cloud Computing becomes yet another management headache where discounts, service levels, and IT governance can go unenforced.
  • 10 Cybersecurity Predictions for 2018
    10 Cybersecurity Predictions for 2018 Tyler Moffitt | Senior Threat Research Analyst Dec 21 2017 6:00 pm UTC 45 mins
    It has been a turbulent year of devastating ransomware attacks (e.g. NotPetya) and gut-wrenching breaches (e.g. Equifax). Undoubtedly, the question on everyone’s mind is, “what’s in store for us in the New Year?” Webroot’s top 10 cybersecurity predictions for 2018 covers everything from ransomware and breaches to mobile, cryptocurrency, and government.

    At Webroot, we believe it's possible to effectively protect businesses and users, but only by understanding your adversary and the techniques they use for their attacks. In this webinar, Webroot's own Senior Threat Research Analyst, Tyler Moffitt, will offer expert insights into emerging and existing threats--and how you can stay ahead.

    We hope you can join us for this live, educational session!
  • Live Demo of OptiView XG
    Live Demo of OptiView XG Mike Pennacchi, Network Protocol Specialists Jan 9 2018 6:00 pm UTC 60 mins
    Troubleshooting performance problems in today’s networks is only getting more complex:

    • Growth of 10G links with limited visibility
    • Increasing demands on wireless networks
    • Complex infrastructure with outdated documentation

    Last thing you need are hard-to-use tools that are complex in themselves or require extensive training before you can effectively use them.

    Please join us for a free webinar where Mike Pennacchi will talk about these issues and present a live demo of the OptiView® XG Network Analysis Tablet.

    XG expedites network performance problem solving by automating root cause analysis and providing guided troubleshooting to address problem areas - anywhere on the network – wired or wireless.
  • Tips to Simplify Wi-Fi Troubleshooting
    Tips to Simplify Wi-Fi Troubleshooting Julio Petrovitch, Principal Technical Marketing Engineer - Wireless Jan 10 2018 2:00 pm UTC 60 mins
    As IT professionals we’ve all encountered them, the dreaded Wi-Fi is not working complaints. You’re peacefully getting some work done at the office and then out of nowhere someone comes in and starts complaining about not being able to connect to the wireless network or about not being able to connect to the internet. These are very common complaints, and both of them can be very annoying since figuring out the root cause of this common wireless network problems can be very time consuming and sometimes difficult. Or is that really the case? Could it be possible that solving this common wireless problems is not that difficult after all? Well, reality is it isn’t. On this webinar we will provide tips and strategies on how to troubleshoot Wi-Fi network connection problems quickly and easily. Join us and learn how to get it done the easy way!

    Key Learning Points:

    1. How to duplicate the problem

    2. What are the most Common User Errors

    3. What are the most Common Wi-Fi Network Configuration Mistakes

    4. How to collect useful information and what information should you collect

    5. How to identify the Root Cause of the Problem

    a. Signal Coverage Problems

    b. SNR Problems

    c. Legacy 802.11 Devices

    d. Security

    e. Capacity

    f. Wired Issues
  • Tips to Simplify Wi-Fi Troubleshooting
    Tips to Simplify Wi-Fi Troubleshooting Julio Petrovitch, Principal Technical Marketing Engineer - Wireless Jan 10 2018 5:00 pm UTC 60 mins
    As IT professionals we’ve all encountered them, the dreaded Wi-Fi is not working complaints. You’re peacefully getting some work done at the office and then out of nowhere someone comes in and starts complaining about not being able to connect to the wireless network or about not being able to connect to the internet. These are very common complaints, and both of them can be very annoying since figuring out the root cause of this common wireless network problems can be very time consuming and sometimes difficult. Or is that really the case? Could it be possible that solving this common wireless problems is not that difficult after all? Well, reality is it isn’t. On this webinar we will provide tips and strategies on how to troubleshoot Wi-Fi network connection problems quickly and easily. Join us and learn how to get it done the easy way!

    Key Learning Points:

    1. How to duplicate the problem

    2. What are the most Common User Errors

    3. What are the most Common Wi-Fi Network Configuration Mistakes

    4. How to collect useful information and what information should you collect

    5. How to identify the Root Cause of the Problem

    a. Signal Coverage Problems

    b. SNR Problems

    c. Legacy 802.11 Devices

    d. Security

    e. Capacity

    f. Wired Issues
  • Proactive ITSM: Panacea or Possibility?
    Proactive ITSM: Panacea or Possibility? George Spalding, Pink Elephant and Allen Houpt, Advisor, Product, CA Technologies Jan 10 2018 6:00 pm UTC 60 mins
    Seems like there’s a lot of talk and no action when it comes to organizations implementing “proactive ITSM”. With “agile this” and “agile that” pervading IT organizations, one would think “proactive” would be embraced as by definition it provides what’s needed before it’s needed. Well, proactive ITSM isn’t as farfetched as you might think. This webcast explores how infrastructure monitoring, process automation and technology integrations can play a huge role in enabling ITSM to become truly proactive. The result is more time for IT to focus on things that really matter to the business other than just keeping the lights on or resolving problems.
  • Replace Email, Advance Your Organization
    Replace Email, Advance Your Organization Kyle Shepard Jan 10 2018 7:00 pm UTC 45 mins
    Using email and spreadsheets to manage your help desk is a recipe for mistakes and inefficiency. Can you prioritize CEO requests? Do you know how many password reset requests you receive per month? What is the average time each ticket it open?

    If you’re using email, or even have an outdated on-prem solution, we doubt you can answer yes to all of those questions.

    Join Kyle Shepard, Manager of Customer Success at Samanage, on Wednesday, October 11, at 2p.m. EST, as he discusses:

    • The downfalls of using email
    • How to quickly create workflows to manage requests
    • Reporting available with a modern solution
    • How centralized ticketing moves the organization forward
  • How to Assure Visibility in Hybrid Cloud Environments
    How to Assure Visibility in Hybrid Cloud Environments Ray Krug, Enterprise Solutions Engineer, NETSCOUT Jan 11 2018 6:00 pm UTC 60 mins
    The ever increasing pace of digital transformation is making businesses ever more reliant on interconnected software applications, substantially increasing complexity for deploying and managing these new services. In addition, increased dependence on hybrid cloud magnifies the risk that these technologies may slow down or end up failing. In this webinar, join Ray Krug, Enterprise Solutions Engineer at NETSCOUT to learn about:

    •The challenges facing IT teams and the potential barriers that threaten the operation and migration of applications on-prem, off-prem and in hybrid environments
    •The smart data you will need in the physical and virtual worlds to maintain continuity, visibility and service throughout the transition
    • Real-life examples of how businesses have harnessed this visibility in their VMware environments.
  • DevOps and the Oldest Profession
    DevOps and the Oldest Profession Mark Smalley, The IT Paradigmologist Jan 16 2018 9:00 am UTC 45 mins
    Yes, I admit it: the title is a cheap trick to grab your attention. But this is not just clickbait: this webinar is about ITSM as one of the oldest professions in IT. Ever since the development of the first information systems, there has been a need to manage them. This webinar explores the emergence of the ITSM discipline, its shortcomings in the digital era, and how DevOps fills one of the gaps.
  • Resolviendo problemas en WiFi 802.11ac: Hazlo rápido y simple
    Resolviendo problemas en WiFi 802.11ac: Hazlo rápido y simple David Rodriguez Laurentie Jan 16 2018 11:00 am UTC 60 mins
    Con el avance de la tecnología, el incremento en las tasas de transferencia y el mantenimiento de redes WiFi puede ser complicado. Cuando comenzamos con afirmaciones vagas de los usuarios como “la WiFi va lenta” o “no me puedo conectar” identificar la causa raíz que provoca su malestar puede ser costoso y consumir mucho tiempo.

    Examinaremos métodos básicos de atención de problemas usando lo último en equipos de prueba para reducir tiempo y coste en la detección y resolución de los fallos. Esto incluye nuevas mejoras en el flujo de trabajo para equipos de trabajo distribuidos entre diferentes ubicaciones.

    Acompáñenos en esta sesión para conocer sobre las mejores prácticas para mantenimiento de redes inalámbricas.
  • In Case You Missed It in 2017: The Velocity of Change
    In Case You Missed It in 2017: The Velocity of Change Roy Atkinson Jan 16 2018 6:00 pm UTC 60 mins
    "Change has never happened this fast before, and it will never be this slow again." –Graeme Wood

    Both the scope and velocity of change in the business world are at unprecedented levels. Technology is emerging and evolving faster than ever, and the ways business is getting done are changing almost daily. As technology changes, so do the goals, objectives, and capabilities of business units, including IT and technical support.

    In 2017, we saw the rise of bots and the promise of AI take center stage, causing disruption in how service management and support move forward. New and/or revised frameworks for accomplishing the work arose. The skills needed for the future are not the same skills that have served the industry well in the past. Metrics and measures are changing. Customer expectations are changing.

    As we begin the new year, decisions are being made about where to spend or withhold spending, about what technologies are necessary, and about how to be prepared and properly skilled to take on the continual state of change that is now the norm. In this webinar, we will explore some of the changes that surfaced during the past year and will impact the industry in the near term.
  • Powering Proactive Problem Management
    Powering Proactive Problem Management James Finister, Tata Consultancy Services Jan 17 2018 1:00 pm UTC 60 mins
    The concept of proactive problem management has been integral to ITIL for over 25 years. In practice it is rarely implemented, despite claims to the contrary.

    James Finister explores what it really means to be proactive by decoupling problem management from incident management, and integrating it with wider IT capabilities including knowledge management, continuous service improvement, test management and DevOps.
  • New Requirements for Application Assurance in Cloud Environments
    New Requirements for Application Assurance in Cloud Environments Adelaide O’Brien, Research Director, Government Digital Transformation Strategies, IDC; Russ Currie, VP, Strategy, NETSCOUT Jan 17 2018 6:00 pm UTC 60 mins
    3rd Platform technologies coupled with the Digital Transformation (DX) have triggered a shift in enterprise network management toward pervasive instrumentation as an enabler of better network visibility, application assurance, and security assurance. As the adoption of 3rd Platform solutions continues to drive a greater need for capacity, bandwidth, performance, and availability, Cloud technology is fundamentally changing the characteristics of resource consumption and traffic generation within network operations.

    Today, enterprise network management includes many networked resources beyond the traditional view and control of enterprise IT departments. IT priorities should include network visibility, assurance, and risk management solutions that provide real-time actionable intelligence to ensure service assurance continuity for voice, video, and data services over physical, virtual, and hybrid cloud networks.

    In this webinar, IDC and NETSCOUT will discuss:

    • The role of the Cloud Services Delivery Model
    • Research and findings regarding growth and value of Cloud Demand and Use Cases
    • Meeting the challenges of making IT operations more responsive, efficient and effective
    • Non-disruptive infrastructure transformation
    • Planning and preparing for future migration of workloads to the Cloud
    • Pervasive visibility into public, private and hybrid cloud environments
  • Reducing Risk in the Data Center with DCIM
    Reducing Risk in the Data Center with DCIM Rhonda Ascierto, Research Director at 451 Research and Mark Gaydos, Chief Marketing Officer at Nlyte Software Jan 18 2018 4:30 pm UTC 60 mins
    The management of change has been a recognized and necessary discipline in enterprise IT for decades. But the management of change – and indeed critical events – in datacenter facilities has not received so much attention, despite the dangers and significant costs associated with even partial failure.

    Increasingly, datacenter owners and operators are reducing risks associated with change and unplanned events by using purpose-built datacenter infrastructure management (DCIM) software. DCIM has become an essential element of modern datacenter risk management, from monitoring and alerting to traceable (auditable) workflows, asset tracking, predictive analytics and end-to-end risk analysis.

    In this webinar, you will learn how DCIM is being leveraged to understand, manage and lower risk, while at the same time delivering efficiency, agility and cost benefits.
  • How Elite Organizations Collaborate with Hyper-Productive Meetings
    How Elite Organizations Collaborate with Hyper-Productive Meetings Michael Ball-Marian Jan 18 2018 6:00 pm UTC 60 mins
    Businesses waste millions of dollars annually on employees participating in ineffective meetings. Yet, the waste continues to fly under the radar of executive leadership teams despite losses in operating expenses and productivity.

    In this webinar we will present a framework for running highly productive, effective meetings that any organization can adopt. Specifically, we'll take a closer look at what are generally referred to as “issue clearing” meetings.

    These meetings (usually recurring) typically involve 5 to 20 people who work on a shared goal, product or project. These meetings focus on solving problems, making decisions, and aligning individuals and teams. Examples might include: executive leadership, engineering leadership team, product council, project council, weekly team meeting, portfolio council, etc.

    We will have short Q&A sessions and interactivity throughout the session.
  • Empowering Developers & Ops in a Digital World
    Empowering Developers & Ops in a Digital World Jennifer Tejada, CEO, PagerDuty Jan 23 2018 10:00 am UTC 45 mins
    In this digital world, where brands must deliver on the ultimate customer experience, the role of developers is changing rapidly. Everything must work perfectly. As a result, digital operations is not only critical to developers and engineers, it’s becoming business critical. Join us as we discuss the idea of implementing DevOps across the business. Should you put everyone on-call?
  • Fireside Chat with Adrian Cockcroft
    Fireside Chat with Adrian Cockcroft Adrian Cockcroft, VP of Architecture, AWS, Jennifer Tejada, CEO, PagerDuty Jan 23 2018 11:00 am UTC 30 mins
    We sit down down with Adrian Cockcroft and chat about everything from working better in a developer driven culture to chaos engineering. He shares insight into how AWS and Netflix instill DevOps best practices that enable teams to write better code, bring tools and ideas together, go on-call for code they own, influence organizational change, and so much more.
  • The PagerDuty Community & Product Updates
    The PagerDuty Community & Product Updates Alex Solomon, CTO and Co-Founder, Tim Armandpour, SVP, Product Development, Rachel Obstler, VP Product, PagerDuty Jan 23 2018 11:30 am UTC 30 mins
    As software becomes the de facto medium through which business is conducted, the quality of the digital experience defines an organization’s success. That’s why we’ve introduced new capabilities that integrate applied machine learning, end-to-end response automation, and the mobilization of people in real-time across the entire business. Our latest features help you eliminate inefficiencies when it matters most and get back to innovation.
  • SoA Observability and Control: Present and Future with Lyft
    SoA Observability and Control: Present and Future with Lyft Matt Klein, Software Engineer, Lyft Jan 23 2018 12:00 pm UTC 30 mins
    State of the art (SoA) observability currently primarily relies disparate systems to get the job done, which yield a huge amount of cognitive overload for operators who are continuously trying to stitch together all of the different threads. Join us as we discuss the current state and look forward towards the power of a unified observability and control plane for SoA primarily driven by the burgeoning “service mesh” paradigm.
  • AI and Machine Learning Get Real
    AI and Machine Learning Get Real Dominic Marion, Operations Support and Release Management Manager, NBC News, Lilia Gutnik, Product Manager, PagerDuty Jan 23 2018 12:30 pm UTC 30 mins
    The terms machine learning and AI are often associated with complex black box algorithms and models that no one seems to understand. We’re taking a more applied approach to machine learning – focusing on real-life problems. Hear how PagerDuty has delivered real, tangible value to some of our early customers using machine learning and advanced statistics. No magic black boxes or unicorns and rainbows allowed.
  • Panel: Leading Transformation in a Digital World
    Panel: Leading Transformation in a Digital World Merline Saintil, Head of Ops, Product & Technology, Intuit; Nick Mehta, CEO, Gainsight, Sheila Jordan, CIO, Symantec Jan 23 2018 1:00 pm UTC 45 mins
    Join us as we sit down with leaders from Intuit, Gainsight, and Symantec as they each share their digital transformation stories and lessons learned.
  • Sky Betting Operations with Pagerduty
    Sky Betting Operations with Pagerduty Rachel Watson, Head of Service Operations, Sky Betting & Gaming Jan 23 2018 2:00 pm UTC 30 mins
    Sky Betting serves over 1.7 million consumers, and with 50+ million daily content updates, meeting massive demands for scale is mission-critical to the success of its business. Hear from Sky Betting's Head of Service Operations on how they employed a tribe model and implemented technologies like PagerDuty to ensure 24x7 availability and performance of all their services, while optimising team autonomy and agility.
  • Apprentices of Scale: The Slack Operations Story
    Apprentices of Scale: The Slack Operations Story Richard Crowley, Operations Architect, Slack Jan 23 2018 2:30 pm UTC 30 mins
    Growing up is hard to do. Learn from the story of Slack’s Operations team as they share how they learned to cope, scale, and thrive at the intersection of growing traffic, infrastructure, company, and market.
  • How to be a Game-changer in a Digital World
    How to be a Game-changer in a Digital World Firaas Rashid, Director & Head of Production of International Wealth Management, Credit Suisse Jan 23 2018 3:00 pm UTC 45 mins
    How does one effectively drive IT and DevOps transformation at a large, established company? In this session, we explore key best practices, challenges, and organizational changes that established enterprises need to drive in order be successful as they become more digital. Learn about the evolving role of IT and Ops, from a tactical function to a key strategic organization for the business.
  • The Investment in Digital Insight and the Power of PagerDuty
    The Investment in Digital Insight and the Power of PagerDuty Jennifer Tejada, CEO, PagerDuty, Mary Moore-Simmons, Engineering Operations Manager, SendGrid Jan 24 2018 10:00 am UTC 45 mins
    PagerDuty loves DevOps. We support a culture of empowerment and enablement. As such, our newly announced capabilities integrate applied machine learning, end-to-end response automation, and the mobilization of people in real-time across the entire business, to help teams eliminate inefficiencies when it matters most and get back to innovation.