Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.
The General Data Protection Regulation (GDPR) clock is ticking and the time to act is now. Organizations around the world are developing their GDPR plans. Non-compliance has significant costs…up to 4% of an organization’s annual revenue.
Join us to learn:
- What is GDPR
- Deep dive into relevant data security articles of the GDPR
- Review how different technology can address some of the GDPR data security requirements
10 in Tech’s Kirstie Magowan and Shane Carlson chatted with Chris Pope of Service Now at Knowledge17. There were 15,000 attendees at Knowledge17 and Chris talked about how ServiceNow is sticking to its roots of understanding how people work and what they want and need to do.
Big things are happening in software. Agile Software Development and DevOps are delivering innovations at a rate never seen before. Prompting many to ask 'Is this the end of ITIL?'.
There is a perception that DevOps and ITIL cannot play well together. That an you must choose one over the other or risk catastrophic failure. This is simply not true.
Many do not realize that DevOps relieson core concepts and processes of ITIL to be successful. Ignoring this relationship means missing out on service improvements that may be introduced and developed by integrating key areas of the ITIL framework and the collective body of knowlege that is DevOps.
In this webinar we will take a close look at the simple things organizations can do to get most out of a balanced blend of traditional and modern IT practices.
Os dados do último Relatório Global de Fraude & Risco da Kroll demonstram que as empresas brasileiras ainda apresentam deficiências na detecção de fraudes, o que contribui para que boa parte delas passe despercebida.
Junte-se aos especialistas da Kroll para uma discussão sobre as maneiras mais eficientes de estruturar uma investigação interna, com exemplos reais do trabalho desenvolvido pela principal consultoria global de gestão de riscos corporativos e investigações.
The European Union (EU) General Data Protection Regulation (GDPR) is designed to ensure the data privacy and protection of all EU citizens. It applies to any organisation – regardless of geographical location – that collects or processes personal data on EU residents, and institutes high penalties for non-compliance.
Join this interactive session to learn how you can improve your security to meet GDPR compliance by increasing your network traffic visibility. With the ability to monitor and send the right traffic to the right tools at the right time, the GigaSECURE® Security Delivery Platform can form the backbone of any GDPR compliance project.
In this presentation, you will learn how to bring pervasive visibility into network traffic that is needed to:
- Eliminate monitoring blind spots
- Vastly improve the accuracy and precision of data risk detection
- Help organisations meet the GDPR challenge
About the Presenter
Adrian is the Technical Director EMEA for Gigamon. He has had a keen interest in network security ever since, whilst working for Lucent Technologies, they introduced the Lucent Managed Firewall. Adrian also worked for leading web security firm CacheFlow, before joining NetScreen and, post-acquisition remaining with Juniper Networks where he held a number of senior sales engineering roles. Adrian joined Gigamon in 2016.
Many companies see the future in automated service, yet wonder where to start. The Service Automation Framework provides some easy-to-understand models that everyone can used to start the design and delivery of automated services. Used by many organisations around the world, it provides tools and techniques to achieve service automation.
In this BrightTalk webinar, we will focus on the technique of service automation blueprinting - a workshops approach for the the design of automated services. We will discuss the theory of the Service Automation Blueprint and will subsequently apply the techniques to a real world University case to make it as practical as possible. Don't miss this chance to learn more about Service Automation Blueprinting.
An introduction to Service Automation: http://pinkelephant.co.uk/brighttalk/?commid=259281
Service Automation Foundation: https://pinkelephant.co.uk/cursus/service-automation-foundation-2/
HPE Software EVP & GM Chris Hsu hosts: 6 Key Tech Disruptions and Our Point of View
As part of the planned Software spin-off and merger with Micro Focus, HPE’s Software organization is undergoing a major transformation to shape the combined company as uniquely positioned to help customers on challenges across a hybridized environment.
And hybrid is much more than a buzzword. In today’s reality, not only do businesses have to deal with the rapidly changing technologies and multiple deployment models, but they also have to deal with the pressure of reducing their run costs and to constantly innovate.
During this transformation, we have interviewed thousands of customers, conducting deep market research, allowing us to gain unprecedented market insights. Join this webcast and learn about the new waves of tech disruptors, and how, our combined, software pure-play company is going to shape the industry.
“When you prepare for a global merger of this scale, it gives each company an unprecedented opportunity to look at all of their processes and take steps to optimize. We have had the luxury of stepping back and asking how do we transform our IT platform to support our strategy for tomorrow? Few of us ever get this opportunity.”
Troubleshooting performance problems in today’s networks is only getting more complex:
• Growth of 10G links with limited visibility
• Increasing demands on wireless networks
• Complex infrastructure with outdated documentation
Last thing you need are hard-to-use tools that are complex in themselves or require extensive training before you can effectively use them.
Join Tony for an hour of networking troubleshooting, tips and tricks.
Tony will be using the Optiview XG on a live network to demonstrate how and what he looks for when baselining or troubleshooting. We will covering topics such as; the value of SNMP, wireless, documentation, dependency analysis, packet capture and traffic generation. Tony will also take questions from the audience as well as review any emails or questions from the last session.
This session would be informative from the novice to the season veteran.
WannaCry and NotPetya have wreaked the most havoc seen by ransomware yet. Not only was it able to hit computers previously unsusceptible to ransomware by using NSA exploits, but it was also able to severely disrupt the infrastructure of nations like Ukraine and Health organization in the UK. Over 150 International Corporations ranging from car factories to container ships vessels had to halt in tracks to deal with this ransomware. In this Deep Dive presentation you will learn about these types of ransomware in depth and also learn how to keep your clients safe.
Webinar highlights include:
How Petya-based & WannaCry ransomware works and spreads
The unpacked code analysis
Other potential exploits and attack vectors to keep an eye on
How you can protect your clients
According to HDI research, the volume of incidents is on the rise in most organizations. While new systems and devices are intended to assist an increasing customer base and create efficiencies, they often have the opposite effect.
And with the demand for increased business velocity and emphasis on the customer experience, rapidly addressing delays and interruptions is more important than ever.
In this webinar, HDI’s Roy Atkinson and Everbridge’s Vincent Geffray explore the research, discuss the financial and operational impacts, and share solutions for decreasing time to resolve, and managing on-call coverage.
What you’ll learn:
* Reasons for the increase in incidents
* The costs of interruptions and outages
* Ways to communicate to incident management teams rapidly
* Using technologies to target and verify communications
* Preventing the rise in incidents through problem management
Who should attend:
* Support center managers and directors who need to improve incident management
* IT directors who need to know why incidents continue to be on the rise and how to address the increase
* Anyone in IT service and support wanting to improve the performance of their support center
With ServiceNow launching their new Platform upgrade, you might be in the midst of deciding whether or not this upgrade will lure you in (if you don’t have the Portal yet, you might want to think about that!).
But more than just a binary, “should I or shouldn’t I upgrade” decision, ServiceNow’s major releases are an opportunity for companies to take a strategic look at their ServiceNow strategy.
This webinar will talk you through:
- Upgrades and major releases to help you think BIG
- What you should strategically consider about Jakarta (including the quick wins)
- Hidden pockets of value in your ServiceNow Roadmap
As more organizations adopt the cloud paradigm, operations teams need the ability to manage any cloud, any environment and any new technology for any app.
Moreno Nolo and Raymond Freppel literally wrote the book on hybrid cloud design and transformation. In this webcast, these authors will go beyond the pages of their new book “The Journey to Hybrid Cloud: a design and transformation guide” to share insights on how to place your cloud workloads where they fit best.
You will learn from the authors’ experiences implementing private and hybrid cloud technologies at many large enterprise companies. This session will help you successfully achieve a digital transformation. Join us and get the chance to have your cloud questions answered, too.
The world of Hybrid IT is upon us. Whether it is being approached proactively as a solution to meet business requirements or whether your organization finds itself reactively trying to regain control all of its complexities, Dimension Data can help you get the business outcomes you need from your Hybrid IT environment. Working with key technology partners such as Microsoft and Cisco, Dimension Data is able to help clients navigate these complexities through a combination of our integrated solutions and services.
In order to understand these challenges, and how to best overcome them, we recommend a practical 3-step approach. In this webcast, you’ll learn more about our integrated approach for fast, efficient, and secure Hybrid IT including how to address the multi-cloud reality as well as planning for business continuity and disaster recovery.
Many of the largest and most well known breaches are cases of third party information exposure.
One of the largest leaks of all time was discovered when an RNC vendor, Data Root Analytics, exposed 198 million voter records, including personal details, voter information, and predictively modeled attributes such as race and religion.
Outsourced information work is crucial for organizations to scale and remain competitive, but it should be done with careful forethought to the risks the company faces should that information be compromised.
In this webinar you will learn:
- Why cybersecurity is dead
- How to mitigate cyber risk in a cost effective way
- How vendor risk becomes your risk
- Steps to become cyber resilient
- How to measure success on your path towards cyber resilience
Shellina Damji, a practice leader at Kepner-Tregoe discusses the service excellence program at K-T. What differentiates K-T is its solid methodology in trouble shooting. K-T is focussed on building capability in the technology space. Building partnerships with companies like ServiceNow allows them to embed the K-T methodology right into the toolset. K-T is recognised as 'best in class' for troubleshooting. Customers have confidence that they are receiving the best training possible when they engage with Kepner Tregoe.
Kepner-Tregoe's Shellina Damji discusses the value of the K-T critical thinking methodology. K-T is particularly known for its problem solving methodology, particularly in incident management, problem management and change management. K-T allows businesses to close the gaps they have in the processes, bringing incidents and problems to resolutions quickly. K-T training allows organizations to raise the skill level of their staff, giving them new competencies in trouble shooting and problem solving.
In the financial services industry, customers expect an omnichannel experience. Today nine channel choices are the norm in banking and insurance, rising to 13 and 11 by 2018, respectively. Omnichannel is a priority but the customer journey patterns need to be understood, designed and personalised. CX robotics in the form of automation, AI and IoT are creating a new reality, demanding a new approach. Data analytics and intelligence are equally driving the transition to virtual assistants and chatbots.
Join us as we discuss the implications on the financial services industry based on Dimension Data’s 2017 Customer Experience Benchmarking Report findings.
Data is the lifeblood of today's business. As the volume of generated data continues to grow, so does the number of data breaches. It's more critical than ever for organizations to adopt database audit and protection solutions. But not all solutions are created equal.
What are the key capabilities that IT and security teams should evaluate? Join Terry Ray as he discusses key considerations for selecting a database audit and protection solution.
About the Presenter:
Terry Ray is the Chief Technology Officer for Imperva, Inc., the leading provider of data security solutions. Terry works directly with Imperva’s largest customers to educate on industry best practices, challenges and regulations. He also, operates as an executive sponsor to strategic customers who benefit from a bridge between both company’s executive teams. During his 12 years at Imperva, he has deployed hundreds of data security solutions to meet the requirements of customers and regulators from every industry. Terry is a frequent speaker for RSA, ISSA, OWASP, ISACA, Gartner, IANS and other professional security and audit organizations in the Americas and abroad.
UC&C platforms continue to evolve to satisfy the needs of your business communications and enhance user collaboration - but how can you keep up and assure service quality as you bring together multiple vendors, platforms creating these complex, hybrid integrated solutions.
This webinar explores a framework for managing availability and service quality of multivendor on-prem and hybrid Unified Communications Services such as Skype for Business; Cisco UC ; SIP Trunking; VoIP; desktop video; video conferencing; and telepresence, and discusses best practices for improving IT collaboration to reduce management costs and complexity, improve service quality and reduce MTTR.
The Cloud Economy represents a drastic change in how enterprises perform computing. But it's not totally unprecedented. Simultaneously with the advent of the Cloud First mentality is the Gig Economy.
People don't have to buy, lease or rent cars. They can use an Uber or Lyft. They don't automatically reserve a hotel on a trip. They can use AirBnB. What lessons can we learn from the Gig Economy that apply to the Cloud Economy? What pitfalls can we avoid?
During this webinar we will discuss:
- Financial savings promised by the new economic model
- New challenges presented
- How to mitigate against such challenges
The cloud promises to enable organisations to be more flexible, agile and responsive to the needs of their business and the demands of customer and partners. As physical infrastructure has become invisible to end-users, the role of service providers and channel partners has changed. Faced with public and private options, many firms are taking a XaaS approach, embracing the best of both private and public worlds - implementing hybrid architectures to deliver on-demand access to compute resources, capacity, and services, while also providing greater levels of control, security, and visibility of data and applications. In this webinar, Rory Duncan, Research Director with 451 Research will outline the opportunities for Service Providers and channel partners delivering cloud services, examining topics such as support, managed services, data protection and data sovereignty for facilitating cloud consumption.
Test automation has become a must, especially in agile and DevOps projects with their goals of continuous integration and fast deployment. QA teams face many challenges today with testing including emerging technologies, digital maturity, and fast-paced delivery expectations.
In this session, attendees will learn about:
1.Key challenges in today’s testing landscape that impact automation testing
2.Ways to set expectations for automation that accelerate buy-in and support
3.Considerations for prioritizing types of testing and technologies for automation
4.Understanding who should be included in planning for automation
Are you on a public/private or hybrid cloud? It’s doesn’t matter anymore, managing cloud is easier than ever. Join this 40-min Webinar session on hybrid cloud management to learn how ServiceNow eliminates your cloud management challenges and allows you to easily manage your cloud infrastructure.
Aspire Systems is a registered solution partner of ServiceNow. We consult, implement and enhance ServiceNow for our customers across the globe. Our ServiceNow certified consultants help organizations seamlessly customize their ServiceNow instance according to their requirements in a quick turn-around time.
Key topics covered in the session:
• ServiceNow for ITSM and beyond
• Cloud adoption rate, trend and pain points
• ServiceNow for hybrid cloud management
• Use case demo on AWS and Azure cloud management life cycle
Takeaway: Webinar participants will be eligible to receive the hybrid cloud management research paper published and launched by Aspire Systems in LimitlessIT Summit 2017, Singapore.
For any organization to be truly great at their craft they have to embrace both Agile and DevOps. Both movements are grounded in the same lean values and principles and are far more alike than they are different, yet somehow an adversarial atmosphere can exist which forces organizations to choose between the two.
In this webinar, we will partner with Inbar Oren, SAFe Fellow and Principal Contributor at Scaled Agile, Inc, to describe how this this gap can be bridged with the latest release of SAFe 4.5, as well as, offer techniques and tips that you can implement right away.
During this webinar, we’ll discuss:
● The underlying principles shared by both the DevOps and Scaling Agile movements
● How each of these movements can be leveraged the other
● How to recognize common pitfalls and traps we sometimes fall into that cause these movements to be adversaries rather than allies
The cloud is a nebulous concept, literally. Moving “to the cloud” is not as straightforward as moving a data center from San Francisco to San Jose. In that scenario, you have physical control of both locations and can assume or ensure that they use the same power outlets, Ethernet connections, roadways, loading docks... even that the door sizes are standard. Moving to the cloud is dramatically different. The good news is that hundreds of thousands of organizations have made such a move, successfully, and you can learn from their trials and tribulations.
In this webinar, attendees will learn:
- The decisions they have to make
- The terminology they will need to understand
- Advantages and disadvantages of different migration approaches
Digital transformation is something that everybody wants to achieve, but not everyone can define. In this webinar, Accenture managing director Davinder Gautam and MuleSoft founder Ross Mason will discuss the problems CIOs are facing in planning and executing their digital transformation strategies as well as solutions to closing the IT delivery gap and achieving their goals.
Attendees will learn:
- What are the obstacles getting in the way of achieving digital transformation?
- Strategies to end the misalignment of business and IT on digital initiatives
- A roadmap to closing the IT delivery gap
While project management, and project portfolio management (PPM) software solutions, have come a long way in recent years there is still one aspect of projects that lags far behind – reporting. Until now they have been little more than data summaries, providing little to no insight into projects and potentially misleading stakeholders and driving the wrong actions. Now things are changing. Join project management expert Andy Jordan as he explains how the integration of Business Intelligence (BI) tools with PPM solutions allows for:
•Detailed trending and predictive analytics
•Reliable decision support
•Customized information summaries tailored to individual needs
•Significant cost savings and improved chances of project success
Don’t miss out on the opportunity to gain insight into the future of project reporting, and to learn how the future is already here. Delivered in Andy’s signature up tempo and thought provoking style, this is one webinar you don’t want to miss!
Providing personalised patient and caregiver experiences with the human touch has always been top of the agenda for healthcare providers. But it’s not an easy goal to achieve, given the host of challenges today’s hospitals face, such as skills scarcity and the sheer numbers of patients who need care. Can technology help?
Join us for this webinar where we’ll explore the smart hospital approach and how the Internet of Things and hyperconnectivity can help hospitals provide more intuitive patient care.
52% of global software decision-makers are concerned about higher total cost of ownership of SaaS . As cloud adoption increases, the focus on compliance will lessen and the focus on cost containment will increase. This webinar looks at;
•The drivers of cloud adoption and the seeds of potential budget overruns
•How SaaS is converging with the world of SAM
•Why organizations should be worried about cloud cost
•How an effective SAM practice can mitigate risks
•And we’ll share 5 areas you can learn how to control this spend.
Recommended Audience: Telecom Directors and Managers, Network Directors and Managers, Mobility Directors and Managers, IT Procurement, IT Finance, IT Architects
Amalgam Insights has been covering the Telecom Expense Management (TEM) market for over a decade. In May of 2017, Gartner released "Market Guide for Telecom Expense Management Services, 2017". In this guide, Amalgam believes that eight key vendors were overlooked that can provide enterprise-grade services and represent billions of dollars in technology spend including:
* A pioneer in Robotic Process Automation
* The largest standalone TEM in Europe
* A SaaS solution partnering with IBM, Unisys, and Verizon
* A Fortune 1000-focused vendor with 100% referenceable clients
* A fast-growing technology management platform built on ServiceNow
* A commercial and government-focused vendor with over 4 million lines under management
* The largest Australian provider with over 500,000 items under management
* One of the Bay Area's best rated places to work with spend management expanding to IoT, data center, & SD-WAN
Omnichannel experiences, changing consumer behaviour, and payment disruptors are key forces driving growth in digital retail. Businesses that bridge the gap between customers’ digital journey and their in-store experiences in new and exciting ways, are set to capitalise on massive opportunities.
Join us for this webinar that will kick start your transformation in digital retail.
CloudCheckr is updated every week so it's hard to stay on top of all of the enhancements. Instead of watching each week's video blog of updates, you can see all of the highlights from the Summer of 2017 in one webinar!
- S3 Breach tool
- Azure Best Practice Checks
- User Interface enhancements
- Numerous reporting features
- and more!
Many organisations are looking for assistance to troubleshoot and tune their growing desktop and application virtualisation deployments.
Join this webinar to discover how you can track five key metrics that characterize the performance of your Citrix environment. We call these metrics “The Five Ls”: Launches, Logon Time, Load Times, Latency, ChanneLs.
ExtraHop and Phoenix Datacom will talk through real life examples of how the ExtraHop platform provides visualisations for these metrics as well as the details needed to dig deeper into the root cause making Citrix performance issues a thing of the past.
Every integration engineer is asked 3 questions constantly: Did the message go through? What happened with my file? Can you run it again? In this webinar, Jamie Triplett from Airbnb discusses how he has created integrations with end-user visibility into their operational status and how Mule users can create replay-ability in their messaging and integration patterns, gaining user trust in the process.
Attendees will learn:
- How to create reliable asynchronous message delivery with Mule runtime
- How to build replay-ability into Mule flows
- How to empower users of your Mule apps to know your delivery system is working -- and take action when it isn't
With the rise of competitive pressure, organizations are urged to enhance their productivity, improve customer experience and innovate faster to grow their market share.
Most of the organizations have already invested in technologies like ERP systems, CRM software, Mobile Apps, Digital Portals, Servers, etc. But these systems & applications often fail to communicate with each other and end up working in silos; making it difficult for organizations to retain their position in the market.
Register for this webinar and learn how you can create a connected business environment by integrating your systems, applications, processes, and data across the organization.
You’ve begun your agile journey and probably have several scrum teams working in sprints. You might be seeing some results, but not what you expected. Certainly not the 30-75% improvement in time to market, or the 25-75% improvement in quality that you’ve heard about. So, what else do you need to do?
Join us on Monday, September 11, as Martin Burns, with CA Technologies, and Carl Starendal, with Scaled Agile, Inc, discuss the latest release of SAFe 4.5, focusing on the updates around Implementation Roadmap.
1.Understand the “tipping point” in your organization, and what it means for your agile transformation.
2.Learn how to train change agents, executives, managers and leaders.
3.Learn how to create an implementation plan.
Rich with investment opportunities and positive demographics — a young and dynamic population with growing disposable income and upward mobility — the Association of Southeast Asian Nations (ASEAN) continues to attract international acquirers.
In 2016, the region recorded 534 M&A transactions valued at US$57.9bn, and Q1 2017 sustained the momentum with 118 deals worth US$14.7bn. This was a year-on-year increase of 8% in value and 7% in volume over the same period in 2016. For foreign inbound M&A, the ASEAN saw 223 deals worth US$23.7bn in 2016, a 10% rise in volume but a 16% drop in value from US$28.1bn (202 deals) in 2015. In 2017, volumes have remained relatively steady while values have shot up, with the first quarter registering as much as 45% of 2016’s annual total.
Join Kroll's Managing Director and Head of Southeast Asia Richard Dailly as he shares insights on the ways to spot and mitigate risks before entering into cross-border M&A transactions in the ASEAN.
By using nGeniusONE, you already manage the services you deliver to users and quickly identify the source of service problems. Now you can extend that analysis to monitor the health of the infrastructure delivering the services, as well as the availability and performance of SaaS apps, with nGeniusPULSE.
Join us on this webinar and learn how to:
• Extend your visibility to application servers and network devices without needing to rely on disparate 3rd-party tools
• Monitor access and performance to SaaS, cloud-hosted, on premise apps, and VoIP services
• Use an end-to-end approach that ties monitoring to root cause analysis
• Easily deploy nGeniusPULSE with nGeniusONE
Industry data shows that support organizations that conduct annual benchmarking are far more likely to achieve world-class performance. Yet fewer than 20% of all support groups engage in benchmarking. In this session, you’ll review performance data from more than 200 support organizations, as well as several case studies that show how your peers have harnessed benchmarking to quantify performance, draw industry comparisons, identify performance gaps, and define the actions necessary to optimize efficiencies.
A consistent computer experience is key for you and the users you support, which is why imaging has been the deployment standard for years. But, with enhanced deployment technologies from Apple, a new era is dawning as imaging begins to fade into the sunset.
In our webinar, Why DEP is Replacing Imaging (and Why it’s a Good Thing), we’ll explain how Apple's Device Enrollment Program (DEP) and Volume Purchase Program (VPP) are making the traditional methods of preparing and deploying computers to users obsolete.
•The history of imaging and receive an overview of how it works
•Why DEP and VPP are key to an automated method of computer and app deployment
•How to successfully transition from manually imaging to Apple’s deployment programs
Nick Thompson is on the product team at Jamf, an Apple device management solution for IT professionals. Nick is passionate about technology in the enterprise and closely follows the enterprise mobility management industry. He previously worked at Apple helping companies implement Mac and iOS deployments.
Are your users tired of having to login to the corporate network via VPN? Do you wish you could manage at-home devices remotely? In our latest release of PCoIP Management Console, we’ve added the ability to manage both office-based and at-home PCoIP Zero Clients.
During this 30-minute webinar you’ll learn the best ways how to set up PCoIP Zero Clients so your employees or external consultants can be productive from wherever they happen to be, without encountering firewall issues accessing their desktop.
The demonstration will cover how to:
•Configure PCoIP Zero Clients for off-site employees or contractors
•Determine the best WAN settings to recognize out-of-office devices
We all know that SaaS is a volume business. To be cost effective SaaS companies need agility in every aspect right from development till operations. Cloud is the obvious choice because of its agility and rich set of platform capabilities.
In this webinar we you will learn,
•Important concepts of cloud which strengthens the overall architecture of a SaaS product making it more scalable, secure and monitor-able.
•Continuous Delivery options in the cloud helping in faster releases
•ROI for a SaaS application in moving to cloud