Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.
Employee data protection training is one of the hot topics of this spring. The topic is especially current due to multiple data breaches and the GDPR. This webinar focuses on different data protection training options, what are the differences between these, and which one suits your organisation the best.
Ville Silvola works with data protection and privacy. He has experience of service development and planning as well as executing data protection training projects. Ville also engages in data protection consulting, fousing especially on marketing. This experience has given Ville the tools and understanding on how data protection and privacy can create competitive advantage to organisations.
Learn how Intel approached the adoption of Scaled Agile in their Manufacturing Validation Engineering (MVE) organization since 2014, how they leveraged CA Agile Central to enable their trains, and how they overcame the various challenges of quickly deploying Scaled Agile across a large organization.
The world is changing more rapidly than ever before and organizations of every size are struggling to remain relevant in the eyes of their customers. The simple fact that the average lifespan of a company has decreased by more than 50 years in the last century demonstrates that not all organizations are prepared for this new reality. It is only high-performing, adaptable and agile organizations that will leverage, lead and thrive in this ambiguous and unpredictable market. We call this business agility.
The problem with a statement like that is that there is no common definition of what business agility means. And that’s actually a good thing. In a dynamic and changing market trying to lock it down will defeat the very advantage it brings. Instead, I want you to start thinking of business agility as the common thread. An adaptable and sustainable narrative that binds & guides, rather than directs, us into the uncertain future.
This session will cover the state of business agility around the world. We’ll look at the Domains of Business Agility, interspersed with case studies from 4 multinational organizations in both the banking and utilities sector.
In this session you will learn:
• Domains of business agility
• How to work with Finance and HR to increase agility in your current organization
• How Business Agility is being adopted by organizations around the world
An accessible mobile internet and the app economy changed the way we work over the last decade. Since then we have seen a fast progress in the world of automation, machine learning and data sciences. These new improvements in technology have mobilized companies and organizations to be faster and more efficient. But it has also come at a cost.
With Blockchain revolutionizing everything from retail operations to finance, we will take a hard look at how a combination of these technologies will change the way the PMO operates. We will look at the potential pros and cons of how fast emerging technologies create disruption and how to get ahead of it.
IT monitoring and metrics play a key role in measuring IT service management success. By properly analyzing, understanding and measuring where the true value lies in your organization, you can effectively analyze risk, add value, reduce the cost of service delivery and boost the overall performance of your service teams.
But without knowing what to measure, how to interpret the results and how to leverage your organization’s tools and data to make this possible, you’re setting yourself up for frustration and a lack of clarity in your reporting output.
On Thursday, May 17th, join BrightTALK and Vivantio’s Senior Implementation Manager Quentin McPhee to learn what you and your senior management need to inform IT decision-making and drive sustainable service improvement, in practical terms.
Quentin McPhee has more than 20 years’ experience in service management delivery and brings significant knowledge in implementing solutions for all types of organizations.
This session is not just a ‘back to basics’, but rather will set out what every ITSM organization should be measuring and how to interpret the results, plus how to sustain the measuring process to become a self-aware powerhouse. We’ll also discuss:
•What value reporting on your ITSM processes can realise
•Different types of reports and who needs them
•Tips, tricks and best practices to build out, maintain and sustain your organisation’s reporting structure
We’ll also cover real-life examples of organizations who have improved efficiency through effective data analysis.
Vivantio is a leader in help desk, IT service management and customer service software, empowering service teams to embrace automation and improve service levels at hundreds of organisations around the world.
Agile development, DevOps deployments, Lean automations, digital transformation, increased cyber threats and constant change. How does IT keep up? The answer is by becoming what CA calls a “Modern Software Factory” and having a strong IT service management (ITSM) foundation. In this webcast, Darren Arcangel, co-author of the book ITIL® and the Information Lifecycle - Integrating Agile, DevOps and ITSM, explains the Modern Software Factory by exploring the intricacies of how these things interrelate, and the challenges and opportunities they present to ITSM and IT organizations. Learn about how to navigate this complex new world, the KPIs and metrics we now need to employ that can show business and IT value, and how ITSM and ITIL® have and are changing to embrace these changes and enable the Modern Software Factory.
Today’s digital businesses face more complex threats than ever before. These range from IT services failures, application latency and outages to performance and security issues, none of which your customers will tolerate. They expect services and applications to be available 24/ 7, wherever they are, and from any device. With these digital offerings increasingly at the core of your business, ensuring good quality service must be your top priority. Therefore solving IT issues as quickly as possible is essential.
You’ve adopted ITIL and ITSM best practices and your IT teams use lots of point solutions and processes, but are your business users getting the full value of IT? How do you make improvements? Based on what metrics? Are your processes fully integrated? Are the cross-functional teams fully collaborative? How do you measure performance?
In this webinar, Troy DuMoulin, Vice President of Research and Development at Pink Elephant, and Vincent Geffray, Senior Director of Product marketing at Everbridge will explore:
How to deliver on four seemingly contradictory objectives: innovation, speed, security, and compliance
Value-stream thinking vs. framework thinking
Lean IT and Incident Response Automation to improve end-to-end performance
Applications for ITSM, DevOps, and agile development
In today’s business world the ability to consistently deliver against strategic goals is critical to success. That’s the role of portfolio management, but with strategies continuously evolving in response to new challenges and opportunities, businesses need to learn how to adapt planning and deliverables to deliver customer value and optimize business results.
In this thought provoking webinar, industry expert Andy Jordan will explore the emerging trend for agile portfolio management. He will explore a number of key elements including:
•The need for consistent and reliable business information – not just data
•The ability to conduct predictive analysis - managing forwards, not backwards
•A culture of business agility driven execution at all levels of the portfolio
Andy will look at the importance of an agile culture that is constantly evolving and will provide you practical tools to help shift your organization to the leading edge of strategic success.
We’ve all heard the buzz words: AI, Robotics, Machine Learning. But most of us cannot define them. Few of us know the differences between them or where each one is in their respective development and deployment cycle. We’ve all heard the hype and we have a sense that there is incredible potential for our organizations and even our lives but we are just not exactly sure what or where or how it fits in. How will our existing software tools exploit these new technologies to change the way we do Service Management, IT and business in general? How will these concepts disrupt the value proposition of any Service Provider? How will my job change? Will I even have a job? Join George Spalding, Executive Vice President, Pink Elephant for an in-depth discussion of AI, Robotics and Machine Learning and learn for yourself what’s coming next.
Join Jeanne Morain and special guests Trista Bridges from CapSys as they provide the top 5 Challenges and Solutions for building out Capability driven Digital Transformation for Global Companies across the US, Europe and APAC. Trista brings a wealth of knowledge as an American-French dual national currently based in Japan that has specialized in bridging the digital divide from the business capability perspective
There are three things that are certain about the future:
1) IT has embraced Scrum/Agile as the primary approach to software development
2) AI will impact all jobs that have significant reporting and process compliance functions
3) Creative human beings, who can help other human beings get something done, will never be out of a job.
The good news is that while everyone can learn and practice basic project management skills (we can all cook a Thanksgiving Day dinner) being a successful specialist in helping people get work done, under conditions of uncertainty, with tight time, frames and limited budgets is an innate talent. Join us as we discuss how today’s PMs can begin showcasing the skills that innately equip them for contributing to the digital future.
How do you know if you are outsourceable? And how can you guide the outsourcing without simply being replaced?
This webinar takes the analyst's experiences in IT, examples from current IT organizations and managed mobility service providers, and key trends in the IT world to show when and how to identify IT jobs ripe for outsourcing and how to position yourself to take advantage of the outsourcing rather than simply be replaced.
Orchestration and automation theory has graduated to a concrete architecture for implementation. An action-driven architecture supports more proactive analysis and investigation for more effective detection, triage, investigation, and response.
The foundation of a successful security architecture in this model requires:
- Rich, trustworthy data covering all aspects of the environment
- Consolidated data sources and analytics processes
- Automated investigation and response capabilities
- Integration between tools and services for total coverage of every critical asset and data set.
In this webinar, we'll discuss how to build an action-oriented security architecture, key use cases, and critical success factors.
Mobile app crashes lose you revenue, loyalty, and potential customers due to poor user ratings at the App Store or Play Store.
But stack traces, the traditional debugging method, can leave you with more questions than answers. Learn how to keep your apps healthy and customers happy by fixing crashing apps more quickly, and for good.
This invaluable lesson on debugging apps will teach you how to:
- Access a full context of user behavior, application flow, and code execution
- Reduce your Mean Time to Identification of a crash issue
- Eliminate costly trial and error, replicating, or not finding the issue at all
The health of your apps is too important to your business to pass up these valuable tips. Register now.
There is a lot of guidance in the IT service management world about designing a proper Metrics
and Measurements Framework; yet without a timely and effective Reporting Framework to sort
this data, convert it to information, and present it in the right format at the right time to the
people that need to know in order to make better decisions and take action, a metrics and
measurements framework will be of little practical use.
In this presentation, Paul will discuss why and how an effective Reporting Framework is essential
to converting metrics into usable information that enables knowledge and improved decision making.
Additionally, we will consider:
• Why reporting should operate at three levels – strategic, tactical and operational
• Four key elements to focus your reporting around
• Why subjective results are just as critical as objective measurements
• How “visible reporting” can drive people performance at all stages of the life-cycle
• Which processes rely heavily on an effective reporting framework
• Common reporting pitfalls, and how to avoid them
Paul will conclude with 10 keys to designing and deploying a high-performance ITSM Reporting
Attendees will walk away with an understanding of why a well-designed highly automated
Reporting Framework that utilizes a “balanced approach”, effective graphics, clear targets, real-time
as well as periodic reporting, along with analysis and actionable recommendations, is
essential for IT service management to be effective in delivering quality services, as well as
reporting the value of such services to all stakeholders.
Join major industry analysts, practitioners, customers, and industry leaders as they explore how CIOs of modern organizations are turning to Agile practices as their digital transformation backbone and operational guide.
Business leaders everywhere are plotting out their digital transformation strategies, and how to get closer to customers - fast. But how can CIOs of organizations mired in legacy applications, outdated processes and limited resources increase their delivery, velocity and get to market more quickly?
During this virtual session, guest speaker, Forrester Vice President and Principal Analyst, Jeffrey Hammond, will discuss:
•Why CIOs need to consider Agile transformations as a key digital transformation enabler
•Why scaling Agile is a top transformation technology/process choice
•How Agile transformations start and where they start within an organization
•Exactly how organizational transformation occurs beyond your dev teams
•How an Agile transformation can increase organizational velocity and decrease dev strain
•How Agile software with robust data, metrics and analytics is critical to completing an Agile and digital transformation."
Your organization is over committed, Andy Jordan guarantees it. Andy, a globally recognized expert of strategic project delivery discusses this problem with Jim Tisch from CA. He’ll explain why organizations struggle to focus on the key business investments that can deliver success by:
•Abdicating accountability for strategy
•Allowing work to be defined from the bottom up
•Failing to focus on innovation at all times
You know you aren’t delivering everything your organization expects. Join Andy to learn why, and what you can do about it.
Know the saying “if you can’t measure it, you can’t manage it”? While it may not hold all the time, having the right data and metrics does make it easier to fuel a world-class ITSM practice. But not all metrics are created equal, nor does more data always lead to better results. What metrics makes sense often depends on where you are in your ITSM journey.
Join us to learn how to improve your IT service management operations with the right metrics and strategy. In this session, we’ll dive into best practices from customer engagements, to provide you with insights such as:
•The importance of the right metrics for specific ITSM processes
•How to improve service levels with great data and analytics
•Best practices for building insightful analytics and dashboards
•Why you need to communicate great results to the rest of the business
Please join Katie Crammer, Director of Global Security Solutions as she provides an in-depth conversation about a new powerful tool to help enterprises quantify cyber risk and ROI.
Enterprises routinely struggle to correlate security-related costs with cyber risks and have difficulty determining their security ROI and measuring their security posture. The Verizon Risk Report provides a comprehensive, automated, 360-degree security risk posture assessment, updated daily. The report provides a security score by measuring outside security posture against peers, evaluates control effectiveness, exposes gaps, weaknesses and associated risks, yielding actionable recommendations for mitigating real and likely risks.
Welcome to the White Hat Files – a monthly series where the best white hat hackers give you what you need to know about the threat landscape.
Our first White Hat File comes from Josh Berry, who holds OSCP, CISSP, and GIAC certifications.
In this 15-minute webinar, he’ll give you the rundown on Accudata’s most-seen vulnerabilities, as well as best practices you can use to defeat attackers looking to dissect and destroy your business.
Join us for our next edition in June! Register here: https://www.brighttalk.com/webcast/16347/322209?utm_source=Accudata+Systems&utm_medium=brighttalk&utm_campaign=322209
Business planning isn’t only occurring more frequently, it’s fundamentally changing. CA’s Jim Tisch is joined by Agile and business performance expert Jesse Fewell to discuss the new realities of business planning. Among the topics they’ll cover are:
•Strategic agility – building an organization designed to continuously evolve
•Agile portfolio techniques built around adaptive planning
•The need to not just do Agile, but to be agile
Jesse’s signature style will challenge your preconceived ideas of Agile and offer new ways of thinking about optimizing business performance today. You cannot afford to miss this webinar.
Transform your entire organization, not just a part of it. Take a modern look now that the world is focusing on business agility rather than thinking about team-level or even scaled Agile.
Many people and businesses believe that “doing Agile” will solve all their business and organizational problems. The truth is that “doing Agile”, especially team-level agility, is not the same as being an agile organization.
Authors Doug Dockery and Laureen Knudsen share their years of experience in transforming corporations and organizations to successfully compete and win in today’s fast-paced markets. Using proven techniques and stories of actual experiences in a multitude of organizations, Doug and Laureen relate what it takes to successfully transform your organization, as well as how to tell if your transformation is working.
This webinar details what you need to know to transform your business to deliver value and thrive. Coverage includes:
•What Agile means to an executive and the benefits you should be seeing
•The top failure modes and why so many transformations fail
•A framework for success, including an operational framework and a transformation framework
•How big data internal to a company is needed to successfully run a world-wide corporation today
•The definition of a modern business and what it looks like
Leveraging extensive research data, EMA vice president Dennis Drogseth will examine how ITSM is evolving to become a hub for all of IT, as well as for IT-to-business alignment. He will show unique insights into areas such as integrated asset management, integrated operations and war-room needs, as well as DevOps/agile, SecOps and ITSM’s growing role as a center for IT governance. The webinar will examine how and why this is coming about, as well as what technologies, organizational changes, and process adoptions are critical to furthering the role of ITSM as a hub for transformation. He will conclude with a discussion of the remaining, outstanding obstacles, along with some guidance on moving forward with success.
Just like the news, the canvas of ITSM is painted by a cast of “artists”, including the media, vendors, industry pundits and industry analysts. And like those who deliver the news, each spins the story to drive home their point and business objectives. In this session, Thomas Mendel, Managing Director of industry analyst firm Research in Action, presents new findings derived from his recent research into 1500 IT organizations and how they use ITSM and the vendor tools they employ. Hear about the market trends and challenges these ITSM practitioners consider important to their success. And get a glimpse into what the ITSM practitioners, rather than the “artists”, think of the top 20 ITSM vendors. What you hear may surprise you. Don’t miss this one!
Learn about IHS Markit's Agile Transformation and how they have created a highly effective and impactful Agile Coaching organization that works across silos to enable the company to take firm and confident steps towards business agility.
The new GDPR guidelines have brought us to a new level of oversight for dealing with data privacy.
In this webinar we will discuss:
What data privacy means to Samanage.
How Samanage approached GDPR compliance within the ITSM space. How Samanage will be operationalizing privacy management post May 25 2018.
Best practice methods for Samanage and our customers to work together to maintain compliance.
People in organisations are talking about digital. Of particular interest, is how organisations are understanding its application to their business and how digital spans every aspect of the organisation.
Is digital being seen as the success story that everyone expects it to be? Are benefits actually being delivered and do leaders know where the value lies?
During this Webinar, our presenters will share the thinking of global leaders around digital and more specifically the top challenges, best practices, and insights garnered from Dimension Data’s ‘Digital Means Business’ research report. Looking not only at how organisations are making sense of digital, but how they are mobilising the organisation for sustainable digital transformation. Digital applied effectively and diligently – can help organisations emerge as leaders in the digital age, but there are still many challenges to overcome.
When it comes to poor Wi-Fi performance, roaming issues is one of the most common reasons. IT and network teams must support BYOD (bring your own device) for users on the Wi-Fi network. It’s important to establish if Wi-Fi performance issues are caused by bad roaming. In this live webinar, you will learn best practices for identifying and solving Wi-Fi roaming issues.
SD-WAN and Network Function Virtualisation (NFV) are two technologies that are on every business’s radar right now. SD-WAN can help to take away a lot of the complexity you’d find in a traditional network from a routing and configuration perspective. NFV can promise to cut the IT clutter from your business. Both of these technologies offer great advantages, but if you’re considering them, the question is, are you doing it because you want to jump on an industry trend, or have you truly considered the business benefits for your organisation?
Join Keith Langridge, VP Network Services, BT and Adrian Comley, General Manager Dynamic Network Services, BT, as they take a look at:
•The business challenges that are leading many to invest in these solutions.
•The learnings from our global deployments to date.
•DIY versus a managed service - the added demands of delivery, skills, security and on-going support can mean that managed is often the preferred option. We’ll give you our view on the value you should expect from a managed service.
30 years ago ITSM was the “next big thing.” And, in many ways, ITSM has succeeded in changing the IT landscape. Now, ITSM itself must change. The “Digital Transformation” train is an express that doesn’t stop at the ITSM station.
Join George Spalding, Executive Vice President, Pink Elephant and Matt Klassen, VP Product Marketing, Cherwell Software as they discuss the five major areas where IT & ITSM must evolve: Architecture, Change & Release Management, IT Organizational Structure, Infrastructure, and Automation.
How to Effectively Manage and Monitor a Hybrid IT Environment
Are you having challenges in dealing with cloud based application issues across multiple cloud providers? If so, you’re not alone. 80% of companies are dealing with 2-10 cloud providers and some even more.
Join us on this webcast as we discuss the findings from the recent Dimensional Research survey of over 500 enterprise cloud professionals who shared their challenges and needs for Hybrid IT monitoring. We’ll review the survey results including the data and analysis.
You will also receive a complimentary copy of the Dimensional Research report to help you understand where you are in comparison to companies included in the study.
There is a lot of discussion nowadays on how to use containers in production - are you there already?
When operating a production platform we should prepare for failure and in addition to monitoring working metrics, we cannot forget about the most common failure points. From an agnostic monitoring solution perspective, and following a use-case driven approach, we will learn the most common failure points in a Kubernetes infrastructure and how to detect them (metrics, events, checks, etc).
The advantages offered by a cloud-based environment make it an easy decision for most companies to have apps and data both on-premises and in the cloud. Still, there are numerous critical choices to be made that can transform the complexities of the migration process into a relatively smooth transition—especially regarding application and data security. In this session we will define hybrid cloud and talk about best practices to secure your company application and data assets as you start managing across both cloud and traditional IT environments.
When it comes to poor Wi-Fi performance, roaming issues is one of the most common reasons. IT and network teams must support BYOD (bring your own device) for users on the Wi-Fi network. It’s important to establish if Wi-Fi performance issues are caused by bad roaming. In this live webinar, you will learn best practices for identifying and solving Wi-Fi roaming issues.
Management Foundations (Cherwell Software bietet einen besseren Weg, um transformierende, neue Business-Projekte umzusetzen).
Sich schnell ändernde Kundenanforderungen, technische Innovationen sowie ein dynamischer Wettbewerb gehören für viele Unternehmen zur Norm. Aber genau jene Elemente, die Stabilität sichern, können die Fähigkeit der Zusammenarbeit und Reaktionsfähigkeit beeinträchtigen. Freuen Sie sich auf Prozesse, die zur Stabilität beitragen und das effiziente Erreichen strategischer Ziele mit Cherwell Project Portfolio Management Foundations ermöglichen.
Cherwell Software bietet einen besseren Weg, um transformierende, neue Business-Projekte umzusetzen.
What comes to mind when you hear “decision making based on calculated behavioral analytics”? It’s a pretty exciting concept–one that’s new to cyber security and one that Forcepoint does very well. Join our webinar to learn how risk-adaptive protection is helping organizations:
- Continually improve security effectiveness through machine learning and AI
- Better understand risky behavior
- Automate policies
- Dramatically reduce the quantity of alerts
- Streamline and accelerate investigation of those alerts
Service management principles and practices have been broadening to encompass far more than IT services over the past few years. HDI research shows that more than half of organizations are using the tools and practices of service management in other business units, such as HR, facilities and customer service. The applications of these proven practices—when done properly—have improved service delivery for business units.
In today’s organizations, agility and velocity have increased the responsibilities of individual employees, who depend on fast, easily-accessible services to get their work done, from anywhere and at any time. This requires a new focus of service management on employees.
In this webinar, we will discuss:
* What service management throughout the organization means
* Why organizations need to focus on employee success as well as business unit success
* How the delivery of services affects employee productivity and morale
Currently, buildings are only considered ‘smart’ if they manage consumption and security. Yet the world’s most innovative companies are accomplishing much more within their working spaces. In this webinar, we’ll look at how to go beyond energy savings and security,
providing you with big-picture thinking that will inspire workplace action. To illustrate, we’ll look in detail at Microsoft’s Redmond Campus, which has saved millions of dollars thanks to the vast amounts of data harvested from its new comprehensive network of sensors.
Watch the webinar to discover why digitisation and the Internet of Things are critical to creating a smarter workplace that can help drive down costs, improve customer experience, and allow employees to work better together. We’ll also take a closer look at how you can make these changes within your business, including the main benefits of a smart workplace and three starting points you can implement right away.
SPEAKERS: David Williams Business Architect Applied Innovation Team Microsoft Digital
Alex Bennett Group SVP Go-to-market: CX & Workplace Productivity, Dimension Data
This webinar is part of BrightTALK's Ask the Expert Series.
Join David Cuthbertson, CEO of Square Mile Systems, as he takes a deep dive into cloud management. Many senior decision makers have negative feelings regarding the issues of technical teams and don't want to bring them to light - data security, change control, lock in to a supplier who overcharges, proper outage stats, etc.
Just as there is more awareness of outsourcing contract nightmares, many of the same issues apply to cloud providers. Managing change in cloud-based systems is still a relatively new issue as most technical teams don't think about how cloud systems are managed and the potential risks posed by many suppliers without a viable business model.
Audience members are encouraged to send questions to the expert which will be answered during the live session.
Machine learning and Deep learning architectures are driving efficiencies and automation across enterprise systems and creating challenges for infrastructure architects in order to deliver the desired outcomes. These issues are manifested through infrastructure I/O bottlenecks that result poor ingest throughput performance that slow cognitive system training times due to excessive latencies. In this webinar, Toshiba and Vexata join forces to provide actionable information about the latest generation of NVMe based solid state drive (SSD) media and how to architect systems to deliver the low latency, high bandwidth I/O services to these advanced neural nets and cognitive systems.
Join this webinar and learn about the latest technologies, architectures and best practices purpose built for these AI ecosystems.
In this webinar
1. Latest generation of SSD technologies that deliver low latency performance
2. Advances in storage architectures that maximize the SSD media
3. Use cases and customer examples that have deployed these architectures for machine learning environments.
With growing numbers of new vulnerabilities disclosed every year, increasing attacker sophistication, and a myriad of tools and teams that have to be synchronized for effective response, most organizations struggle with designing and implementing an effective vulnerability management program. In this webinar we discuss 3 key components that all modern vulnerability programs must address :
- Knowledge: How to create actionable intelligence from business context, threat intelligence, and any other relevant data source
- Automation: How to implement automation to streamline significant parts of the VM process
- Analytics: How to effectively engage and inform all stakeholders
Knowledge management is one of the largest untapped assets for many IT service desks according to Gartner. Companies have tried many ways of harnessing knowledge – with mixed results. In this webinar Per Strand from ComAround explains why KCS® (Knowledge-Centered Service) appears to be exactly the kind of structured, platform-agnostic approach which finally unlocks the power of knowledge and opens the door for new intelligent technologies like AI, Machine Learning and smart BOTs.
Employee attrition is a challenge that every organization, regardless of industry, faces. People change jobs and move companies for many different reasons. This got us thinking—is on-call health a factor that can significantly affect employee attrition rates? If the health factors of on-call pain are bad enough, could it cause your employees to leave your company prematurely?
Join us for our upcoming webinar, where we’ll address these questions and share results from a global survey of IT managers and practitioners on employee attrition.
We’ll also show you how to tackle employee dissatisfaction with real-time operations health data so you can effectively build and retain teams responsible for your digital transformation. You’ll gain insight into the most impactful operations health indicators as they relate to average employee tenure length across your organization, including:
• Notifications that interrupt work and life.
• Notifications that wake up responders at night.
• Notifications that interrupt weekends.
• Notifications that interrupt consecutive weekend days
We're excited to announce the GA release of Mule 4 and Studio 7, a major evolution of the core runtime behind Anypoint Platform.
Mule 4 accelerates developer velocity by adding more power, higher speed, and greater simplicity into the famously small footprint of Mule – the industry's leading all purpose engine for building application networks.
Join us as we talk about the innovations, tips, and tricks to being successful with Mule 4 and Studio 7.
Attendees will learn:
- How to start flows and integrations quickly with Mule 4 and Studio 7
- How to use DataWeave
- Design time error handling and try scopes
- Mule SDK
Digital transformation is about more than just technology. It’s about preparing your business to operate in an increasingly digital world. In order to remain competitive and attract customers, businesses must transform how they operate.
Join us for this live panel discussion with IT service management industry experts and IT leaders as they discuss the latest trends shaping service management and share compelling stories of reinvention.
Chris Chagnon - ITSM Application and Web Developer and PhD candidate at Worcester Polytechnic Institute. Chris has produced award winning IT service management systems, was recognized as one of HDI’s Top 25 Thought Leaders in Service Management, and combines his business experience and academic research to continually innovate the field of ITSM.
Julie L. Mohr - Julie is a dynamic, engaging change agent who brings authenticity, integrity, and passion to practitioners worldwide. Her purpose is to spark change in the world with thought-provoking dialog and interaction. Julie has a B.S. degree in computer science from The Ohio State University, a MaED from the University of Phoenix, and is currently pursuing her Ph.D. in Management and Organizational Leadership in Information Systems & Technology from the University of Phoenix. She is an ITIL Expert, Certified Help Desk Director, and Certified Governance IT Professional.
The Executive Corner: Strategies to accelerate your transformation to world-class Employee Services.
- Find out how leading organizations are centralizing helping employees as they do customers, with a one-stop place to get all services from HR, finance, facilities, and more
- Learn to recognize if your firm is ripe for leveraging ServiceNow to power your shared service initiative
- Delight employees and free professional staff for more value-add activities
- Drive Digital Transformation with lean and 6 Sigma underpinnings with ServiceNow
Service Providers are no longer just purveyors of compute and storage; they are now seen as partners for services beyond basic infrastructure and key allies in hybrid architectures. As such, vendors are now paying more attention to this increasingly important buying center.
451 Research launched Voice of the Service Provider to both qualify and quantify buying behaviors, business drivers and strategic priorities for the expanding universe of public cloud providers, hosters, MSPs, Telcos, Systems Integrators, SaaS companies, and Colos.
Join 451 Research’s Al Sadowski, Research Vice President for Voice of the Service Provider, to see highlights from the inaugural Voice of the Service Provider Q1 2018 survey, and learn:
•The top service providers pain points
•Which architectures service providers will use next for compute, storage, and networking
•The areas where service providers are expanding services geographically
•The resources service providers turn to when they run out of datacenter floor space or power
•How service providers leverage emerging technologies like GPUs, Blockchain, machine learning/AI, Microservices, and IoT
IT is responsible for supporting the business through daily operations, growth, and change. This hefty responsibility puts IT at the heart of nearly every forward-thinking organization. Unfortunately, there is no single methodology that tells IT exactly what to do, but Integrating best practices that support agility, while also providing stability is the only way to remain competitive.
ITIL, the most popular IT best practice framework, raises skepticism when it comes to agility. However, when applied judiciously, strategically, and in the context of agile and lean principles can provide a stable platform while enabling speed and efficiency.
Join Tracy Barnes of STRITCO and Chuck Darst from Cherwell Software as they discuss the 7 Deadly Sins of ITIL Implementations - How to Move at Digital Speed While Upholding ITIL Principles.
About Tracy: Tracy was the project manager for the successful ISO/IEC 20000-1:2005 certification at the Florida Department of Revenue. The first state government agency to be certified in the United States. Tracy has achieved the following certifications: ITIL Expert, PMP, Executive Consultant/Manager in ITSM according to ISO/IEC 20000, Six Sigma Green Belt, Internal Audit Certificate in ITSM according to ISO/IEC 20000-1:2011, and is a Certified Public Manager.
Legacy application modernization is an imperative for IT teams that are looking to rapidly develop modern web, mobile, and cloud applications to meet the needs of the business. Typically, these legacy applications become tightly-coupled, stifling IT agility whenever changes need to be made to these applications.
Furthermore, to get access to their underlying data or services, teams need to work with dated file formats and transport protocols; this is often time-consuming and requires specialized expertise.
- MuleSoft’s Anypoint Platform supports a variety of different legacy modernization strategies.
- Teams can approach legacy modernization in a way that creates an abstraction layer between the legacy applications and end-consuming applications––increasing architectural agility
- Using MuleSoft’s Anypoint Platform, organizations can rapidly connect to common legacy systems, such as IBM CICS mainframes and IBM AS/400, 5X faster using pre-built connectors and templates.