Hi [[ session.user.profile.firstName ]]

IT Service Management

  • Zum Tango gehören immer zwei - DevOps und Serviceerbringung
    Zum Tango gehören immer zwei - DevOps und Serviceerbringung
    Dave Snowden Chief Scientific Officer, Cognitive Edge & Jason Goldberg Senior Solution Architect, Device42 Recorded: May 22 2020 14 mins
    Sind wir Kollegen oder Gegner? Für eine vollendete Tanzdarbietung braucht man eine harmonische Partnerschaft. Jede Unstimmigkeit wird sofort sichtbar und stört den Ablauf. Dasselbe gilt für die Beziehung zwischen DevOps und Serviceerbringung. In diesem Gespräch geht es darum, welche Erwartungen beide Teams idealerweise im Hinblick auf den anderen haben sollten, um Fehler zu vermeiden. Wir betrachten auch, welche Auswirkungen gut eingespielte DevOps- und Serviceerbringungs-Abläufe haben können und wie Sie damit neue Höhen des Erfolges erreichen.
  • Jederzeit und überall - Schaffen einer Omnichannel-Serviceerfahrung
    Jederzeit und überall - Schaffen einer Omnichannel-Serviceerfahrung
    Stuart Rance Owner, Optimal Service Management Ltd. & Philip Sheu CTO, Splashtop Recorded: May 22 2020 13 mins
    Ein durchschnittlicher US-Konsument ist gleichzeitig mit ungefähr sechs vernetzten Geräten verbunden. Die Geräteinteraktionen steigen zudem exponentiell an und entwickeln sich weiter, daher muss auch der Service immer präsent sein. Auch die Mitarbeiter sind hyper-vernetzt, so dass die Trennlinie zwischen der Arbeit und dem Privatleben verschwimmt. In diesem Gespräch schauen wir, wie ein menschenzentrierter Omnichannel-Ansatz die Serviceerfahrung verbessert.
  • Maximieren Sie das Potenzial Ihrer Technologie
    Maximieren Sie das Potenzial Ihrer Technologie
    Andrea Kis Manager, Deloitte & Tobias Nyberg Advisor & Coach, Galestro AB Recorded: May 22 2020 12 mins
    Ein großer Teil unseres Lebens ist inzwischen digital. Trotzdem müssen unsere Interaktionen über verschiedene Interaktionskanäle einfach, durchgängig und transparent bleiben. Zugleich müssen sie reich an Informationen und zugänglich sein. Dieser Aspekt bildet bereits einen beachtlichen Schwerpunkt, wenn es um den Umgang mit externen Stakeholdern geht. Wie sieht es aber mit den internen Stakeholdern aus? Schaffen wir auch für sie nahtlose Erfahrungen? In unserem Interview erfahren Sie, wie IT-Führer die Technologie nutzen, um konsumentenähnliche Erfahrungen schaffen, um die Erwartungen digital versierter Arbeitskräfte zu erfüllen.
  • Messen des Erfolges in der Mensch-IT-Ära
    Messen des Erfolges in der Mensch-IT-Ära
    Matthew Burrows President, SkillTx & Claire Agutter Director, ITSM Zone Recorded: May 22 2020 14 mins
    Wir alle möchten gerne wissen, wo wir stehen und ob wir in die richtige Richtung gehen. Man muss verstehen, warum und wie wir etwas brauchen, um die richtigen Entscheidungen zu treffen. Neben anderen Gedanken beleuchtet dieses Gespräch den Kontext von übertrieben optimistischem Denken im Gegensatz zu bekannten Tatsachen sowie das Finden einer Balance, um nicht zu einem Datenjunkie zu werden. Als Teil der Wertschöpfung tragen wir alle eine Verantwortung für Genauigkeit, Transparenz, Glaubwürdigkeit und Sicherheit der Informationen, die wir in das System eingeben und die dabei helfen, datengestützte Entscheidungen zu treffen.
  • Automation als Hebel zum Verstärken des Besten der menschlichen Fähigkeiten
    Automation als Hebel zum Verstärken des Besten der menschlichen Fähigkeiten
    Juha Berghall CEO & Co-Founder, ONEiO Cloud Corporation, & Iain Cameron User Services Manager, Digital and Information Servic Recorded: May 22 2020 11 mins
    In diesem Interview betrachten wir, welcher Designansatz das Beste der Automatisierung und das Beste der Menschen zusammenbringt und verstärkt. Wir betrachten die Integration von menschlichen und automatisierten Elementen, um die Serviceerfahrung reibungslos zu gestalten. Zugleich soll die KI-Schnittstelle in die Lage versetzt werden, zu lernen und sich im Hinblick auf Geschwindigkeit, Genauigkeit, Konsistenz und Beziehungsinteraktion zu verbessern.
  • Realitätscheck: Die KI und ihr steigender Wert
    Realitätscheck: Die KI und ihr steigender Wert
    Kai Altenfelder Managing Partner, pro accessio GmbH & Co. KG & Simone Jo Moore Mixologist & Human API, SJM Recorded: May 22 2020 14 mins
    In diesem Gespräch räumen wir mit einigen der Erwartungen an die künstliche Intelligenz (KI) auf. Es wird weiterhin fortlaufend darüber debattiert, in welchem Ausmaß KI die Rolle von Menschen in den IT-Diensten und Operationen beeinflussen kann. Verwechseln wir vielleicht maschinelles Lernen (ML), KI und ihre Reifung? IT-Führer diskutieren über KI, denn die Kunden erwarten Service und Erfahrungen ähnlich wie diejenigen, die Alexa von Amazon, Google Home usw. bieten. Dabei geht es um die Frage: Wie kann die IT Unternehmen dabei unterstützen, wirklichen Nutzen aus der KI zu ziehen?
  • Über die Technologie hinaus - die Notwendigkeit der Talentverwaltung
    Über die Technologie hinaus - die Notwendigkeit der Talentverwaltung
    Matthew Burrows President, SkillTx & Suzanne van Hove CEO & Owner, SED-IT Recorded: May 22 2020 15 mins
    Die ständig wachsende Bedeutung der Digitaltechnik in Unternehmen schafft neue Funktionen und stellt neue Anforderungen an das Können. Unternehmen, denen es nicht gelingt, eine Belegschaft aufzubauen, die den ständigen Wandel aushält, geraten ins Hintertreffen. In diesem Gespräch gehen wir der Frage auf den Grund, wie man Fähigkeiten für die digitale Ära umformt und Verhaltensweisen ablegt, die nicht mehr zielführend sind.
  • Business Relationship Management - alte Liebe rostet nicht
    Business Relationship Management - alte Liebe rostet nicht
    Greg Sanker Senior IT Leader / Former CIO, State of Oregon & Tessa Troubridge Chief Executive Officer, Service Desk Institute Recorded: May 22 2020 12 mins
    In dieser Folge beleuchten wir die verschiedenen Art und Weisen in denen IT anderen Abteilungen dabei helfen kann, auf Höchstform zu arbeiten. Business Relationship Management (BRM) hat die Rolle der IT von taktischen Interaktionen zu einem strategischen Verhältnis mit dem Unternehmen gewandelt. Die Balance zwischen der Optimierung von Unternehmenszielen und der Verbesserung der Unternehmenskultur hilft dabei, Silos einzureißen und insgesamt einheitlicher als Unternehmen zu agieren.
  • Erfahrungen als Service - zurück zum Kern
    Erfahrungen als Service - zurück zum Kern
    Deborah Burton,CEO at Instruqt & Paul Wilkinson Director, GamingWorks Recorded: May 22 2020 14 mins
    In dieser Folge untersuchen wir die bisherige Beziehung die zwischen dem Menschen und der Technologie bestand. Wir zeigen auf, wie Unternehmen ihren Schwerpunkt weg vom funktionellen ITSM hin zum Schaffen von Erfahrungen verlagern müssen - denn es sind Erfahrungen, die die Zukunft des ITs prägen werden.
  • Best Practices for Migrating Microsoft Workloads to AWS
    Best Practices for Migrating Microsoft Workloads to AWS
    Jonathan LaCour, CTO at Mission and Scott Goldberg, Senior Solutions Architect at Mission Recorded: May 21 2020 28 mins
    From 2015 to 2018, there was a 400% growth of AWS customers using AWS for their Microsoft Windows Workloads. The primary reasons for this were due to AWS’ global reach and availability, security and compliance certifications, and intelligent cost optimization solutions. However, the journey of moving Microsoft Workloads to AWS can be daunting and can distract you from your core business. In this webinar, you’ll learn about:


    Why more business are choosing to move their Microsoft Workloads to AWS

    Best practices for migrating Microsoft Workloads to AWS

    Various migration strategies for moving to AWS

    How businesses can accelerate their migrations to AWS

    Real-world customer case studies of how businesses have moved to and thrived on AWS
  • Discover What You’ve Been Missing in Your Google Cloud Deployments
    Discover What You’ve Been Missing in Your Google Cloud Deployments
    Dan Frey and Vince Stross of ExtraHop & Shishir Agrawal and Yang Liang of Google Cloud Recorded: May 21 2020 57 mins
    The modern enterprise encompasses a complex web of workloads consisting of hardware, applications, and data spread across edge, core, and cloud deployments. Add a growing remote workforce using a wide variety of devices, and the security challenges multiply quickly. With the release of Google Cloud’s Packet Mirroring feature, accessing network packets in VPCs just became much easier. Cloud-native NDR was the missing piece that prevented SecOps from completing Gartner’s SOC Cloud Visibility Triad. Now, enterprises can combine NDR, SIEM, and EDR, enabling SecOps and DevOps to achieve a holistic approach to cloud security and eliminate the risks of misconfiguration, undetected attacks, lateral movement, and data exfiltration.

    Join this webinar to experience a presentation and live demo that will show how you can gain complete visibility into traffic traversing your Google Cloud workloads by leveraging Google Cloud’s Packet Mirroring service. During this session, join Dan Frey (Cloud PMM, ExtraHop), Vince Stross (Principal Sales Engineer, ExtraHop), Shishir Agrawal (PM Cloud Networking, Google Cloud), and Yang Liang (PMM, Google Cloud) will present the benefits of adopting a cloud-native approach to Network Detection and Response (NDR) and will share insights about how SecOps and DevOps teams can hold up their side of the shared responsibility model and deliver unified security across the hybrid attack surface.
  • Thread Model of a Remote Worker
    Thread Model of a Remote Worker
    Rick Holland, CISO and VP of Strategy Recorded: May 21 2020 56 mins
    Though the remote-work landscape has been steadily moving forward over the past decade, COVID-19 has forced many organizations to accelerate their plans or create them on the fly. Digital Shadows has produced a threat model for the remote worker, taking into account the various risks and threats that employees face while working offsite.

    CISO Rick Holland and Information Security Director Isidoros Monogioudis share their thoughts on the remote worker threat model in this webinar.

    You will learn:
    - How threat actors are targeting remote workers
    - 6 major cyber risks and threats to your remote employees
    - How to mitigate remote working risks to your employees
  • Myths and Realities of SD-WAN for SMBs
    Myths and Realities of SD-WAN for SMBs
    Carly Sherman Recorded: May 21 2020 23 mins
    SD-WAN has been a trending technology lately. As SD-WAN continues to change the way IT Departments approach networking, many SMBs believe that this technology is still meant for large-scale, complex enterprise systems.

    In this webinar, Carly Sherman, Sr Product Marketing Manager is going to sit with Heather Paunet, VP of Product at Untangle and dive deep into the myths and realities of SD-WAN for SMBs.

    Heather Paunet, with over 15 years of experience in software development and the networking industry, was an integral part of Untangle’s development of our latest SD-WAN Router product.
  • TEM Expo Webinar 7 - Managing IT Finance
    TEM Expo Webinar 7 - Managing IT Finance
    Hyoun Park Recorded: May 21 2020 32 mins
    This webinar on managing IT Finance is a preview for AI's Virtual Expo on to help IT cut costs & solve the following three problems in 2020:

    1) conserving cash
    2) supporting remote workers, &
    3) protecting the company

    For organizations focused on finding million dollar savings in IT environments, Amalgam Insights is providing this free series of webinars and a virtual event:

    April 21 - 6 Stages CIOs Must Consider to Manage COVID IT
    April 23 - Telecom and Network Expenses
    April 28 - Managing Wireless Expenses
    April 30 - Managing SaaS Expenses
    May 5 - Managing IaaS: The Mixed Blessings of Overwhelming Detail
    May 14 - Payment and Invoice Processing
    May 21 - Managing IT Finance
    May 26 - Benchmarking TEM Metrics
    June 2 - Building IT Inventory
    June 9 - Managing Service Orders

    Leading to our July 14 Virtual Event on Technology Expense Management: TEM Expo. Passes are free for all BrightTALK webinar attendees: www.amalgaminsights.com/temexpo
  • Digital Industry M&A - Bringing Clarity to Chaos
    Digital Industry M&A - Bringing Clarity to Chaos
    Doug Harp, Bill O'Such & Ben Tao, Momenta Partners, Stefan Hofmeyer, Global PMI Partners Recorded: May 21 2020 58 mins
    M&A is increasingly critical in the Internet of Things (IoT), Industrial Internet of Things (IIoT) and Digital Industry market (i.e. the digitization and associated integration of digital technologies in the industrial sector) and is the primary way fast-followers who face disruption can react before they lose market share and profitability.

    However, identifying the right acquisition strategy in a rapidly changing market requires much more than choosing a company from a landscape diagram of logos. How does a company in energy, manufacturing, industrial, transportation or logistics find the right targets that leverages their “crown jewels” and their “opportunity to win”. Even with a crisp strategy, how do you identify value drivers and create a clear integration plan for success?

    This webinar will be moderated by Doug Harp, Managing Partner of Momenta Advisory in association with a panel of thought leaders and experts in Digital Industry M&A. This includes Stefan Hofmeyer, Partner, Global PMI Partners and from Momenta Partners, Bill O’Such, Principal Partner and Ben Tao, Partner.

    In this webinar we’ll explore:

    · M&A trends in IoT, IIoT and Digital Industry
    · How can M&A ensure you aren’t left behind in a growing market and can leap-frog the competition?
    · How do you tell the difference between a good and a bad M&A Strategy?
    · Why conventional M&A via Investment Bankers won’t work at this stage of the market
    · How to identify the right targets in a dynamic and immature market
    · How to ensure success in an M&A transaction from discovery to Post-Deal optimization
  • Shared Services and Local Government: A Match Made In Heaven?
    Shared Services and Local Government: A Match Made In Heaven?
    Dr Randhir Auluck - Coventry City Council | Mike Kiersey - Boomi | Karen Kennedy-Milne - Boomi Recorded: May 21 2020 59 mins
    Shared Services have gone from an obscure project failing to achieve expected savings, to the hottest project in government. In fact, the Local Government Association estimates that shared services have saved the taxpayer more than £1.34bn in efficiency savings from more than 600 partnerships.

    That’s why Boomi have partnered with industry experts PublicTechnology and Dr Randhir Auluck, Councillor, Coventry City Council to bring you detailed sector knowledge around some of the shared service issues in Local Government.
  • Navigating MAZE: Analysis of a Rising Ransomware Threat
    Navigating MAZE: Analysis of a Rising Ransomware Threat
    Kimberly Goody, Sr. Manager, Mandiant Threat Intelligence & Jeremy Kennelly, Manager, Mandiant Threat Intelligence Recorded: May 21 2020 58 mins
    The MAZE family of ransomware has been actively distributed by threat actors since at least May 2019. Starting in November 2019, Mandiant Threat Intelligence observed MAZE operators begin to combine traditional ransomware attacks with corresponding data theft and extortion demands. Today, the actors behind the MAZE operation now maintain a public-facing website where they post data stolen from victims who refuse to pay their extortion fee.

    Join Mandiant Threat Intelligence for a deep dive into the MAZE ransomware operation, including details shared by impacted organizations, and insight into the tactics, techniques and procedures used throughout these prolific and damaging attacks.

    In this exclusive webinar, attendees will learn about:
    •Common intrusion vectors across MAZE ransomware incidents
    •Actors’ reliance upon open-source and commercially available attack tools
    •Data exfiltration techniques present across most MAZE ransomware incidents
  • Building a Data Driven Strategy: Unify Data to achieve Business outcomes faster
    Building a Data Driven Strategy: Unify Data to achieve Business outcomes faster
    Claes Huber, Senior Account Executive, Boomi Recorded: May 21 2020 49 mins
    Hear from Claes Huber, Senior Account Executive from Boomi discuss how important it is to consolidate data to enable a business to become more agile and achieve better business outcomes faster.
  • How ServiceNow IT delivers great employee experiences
    How ServiceNow IT delivers great employee experiences
    Rajeev Sethi, Mirza Baig, Bruce Randall Recorded: May 21 2020 56 mins
    Delivering a great employee experience is more than a good idea - it’s essential to maximizing productivity to maintain your competitive edge. We’ve seen the benefits ourselves by using our own Enterprise Service Management solutions. The key lies in increasing automation to boost your overall efficiency.

    Discover how you can put the same solutions to work in your organization and:

    -Use virtual agents to provide consistently great service, freeing up your staff to focus on other priorities.
    -Gain full visibility with built-in dashboards and analytics for real-time, actionable information you can use.
    -Discover the proven best practices for consolidating inefficient service delivery tools into a single, streamlined cloud workflow.
  • Gestire la cybersecurity durante il lockdown: lo scenario delle minacce
    Gestire la cybersecurity durante il lockdown: lo scenario delle minacce
    Gabriele Zanoni, EMEA Solutions Architect, FireEye Recorded: May 21 2020 58 mins
    Il Webinar “Gestire la cybersecurity durante il lockdown: lo scenario delle minacce nel contesto del COVID-19” fa parte di una serie di incontri settimanali intitolati: #FireEyeCyberTalks. Si terranno ogni giovedì, dal 21 maggio al 18 giugno, e ti offriranno contenuti stimolanti e approfondimenti da parte dei nostri esperti.

    Gabriele Zanoni ci parlerà del New Normal: cosa vuol dire oggi lavorare direttamente sul campo. A supporto fornirà esempi e trend di mercato.
    Quali sono le sfide che oggi stiamo affrontando lavorando da casa, da un punto di vista sia individuale sia aziendale. Come possiamo relazionarci meglio con i nostri team e unire gli sforzi per lottare contro le sfide informatiche. Dobbiamo alzare il livello di attenzione al rischio, dobbiamo adattarci alle nuove minacce emergenti?
    Durante questo webinar, Gabriele Zanoni condividerà quali sono le sfide attuali dovute ai continui attacchi phishing, come ottenere una prospettiva generale sullo stato della sicurezza cyber della propria organizzazione, anche lavorando da casa, cosa cercare in modo specifico e, infine, come gestire gli incidenti una volta che rilevati.

    Prenota il tuo posto oggi #FireEyeCyberTalks
  • The Fast Path to Cyber Hygiene in the COVID-19 Era
    The Fast Path to Cyber Hygiene in the COVID-19 Era
    Joseph Krull, Senior Analyst, Aite Group Recorded: May 21 2020 49 mins
    Quick-wins to Automate Cyber Defense Validation and Reduce Risk
    Today’s remote work reality coupled with increased cyber-attacks have caused an information security ‘seismic wave’. Many organizations seek ways to automate any possible aspect of vulnerability assessment and security validation to support business continuity.

    Aite Group conducted research and interviews with numerous security leaders regarding their use of automation to perform control validation. The research included details on strategies to reduce organizational cyber risk.

    In this Webinar Aite Group Senior Analyst, Joseph Krull, reviews -

    The recent leap in technology that allows for machine-based security validation
    The difference between Breach and Attack Simulation (BAS) and Breach and Attack Emulation (BAE)
    The desired mix of vulnerability management and penetration testing programs
    A case study - a financial services organization’s use of breach and attack emulation to reduce overall cyber risk
    Aite Group recommendations for organizations to improve their security testing efforts
  • KT Module 6: Influencing decisions
    KT Module 6: Influencing decisions
    Andrew Vermes Recorded: May 21 2020 15 mins
    Decision are often less than rational. What can you do about that?
  • Privileged Access Management (PAM) for the NHS and Essential Services
    Privileged Access Management (PAM) for the NHS and Essential Services
    Mark Warren, Product Marketing, Osirium Alex Cowan, Co-founder & CEO, RazorSecure Tom Hills, Sales Engineer, Osirium Recorded: May 21 2020 51 mins
    If you're involved in cybersecurity for the NHS or any other essential service such as transportation or utility providers affected by the Network and Information Systems (NIS) Directive, you’ll know that preparation, protection, and resilience have to be priorities.

    This webinar will provide actionable insights and recommendations to improve your cybersecurity projects with a focus on the Cyber Assessment Framework (CAF) principles for privileged account management.

    The agenda includes actionable insights on how to:

    1. Assess your current position
    2. Define a plan for becoming compliant
    3. How to achieve and maintain compliance while improving productivity and service levels. This free, live webinar will provide actionable insights and recommendations to improve your cybersecurity projects with a focus on the Cyber Assessment Framework (CAF) principles for privileged account management.
  • Visio Automation For Enterprise Infrastructure
    Visio Automation For Enterprise Infrastructure
    David Cuthbertson Recorded: May 21 2020 49 mins
    Visio is a great tool for creating a diagram that visualizes data centers, racks, networks, floor plans, data centers, wifi hotspots, systems, applications, cloud computing, etc. In our webinar we'll show how to create and update the 100s or 1000s of diagrams needed for medium and large organisations.
  • The dance between DevOps & Service Delivery
    The dance between DevOps & Service Delivery
    Dave Snowden Chief Scientific Officer, Cognitive Edge & Jason Goldberg Senior Solution Architect, Device42 Recorded: May 21 2020 14 mins
    Are we colleagues or adversaries? An ethereal dance performance requires a harmonious partnership. Any discord becomes visibly evident and breaks the flow. The same relationship holds true for DevOps and Service Delivery. In this session, we explore the expectations both teams should ideally have from each other, to avoid missteps. We also cover the impact a well oiled DevOps and Service Delivery engine could have to reach new heights of value success.
  • The 2020 Global Managed Services Report: Transformation reimagined
    The 2020 Global Managed Services Report: Transformation reimagined
    Dan Greengarten, Senior Vice President, Client Success; Alex Bennett, Group Senior Vice President, Go to market: Customer May 26 2020 7:00 am UTC 45 mins
    NTT Ltd.’s 2020 Global Managed Services Report, conducted by IDG Research, covers the challenges and opportunities felt by over 1,250 business and IT leaders across the world. Our research lifts the lid on the importance of smart sourcing for organizations and the service providers they partner with.
    Join our experts as they discuss how organizations are still transforming. Yet, transformation shifts and pivots dependent upon the internal or external forces being applied. And right now, the pivot is towards the end user. That is keeping people secure, engaged and productive is paramount to ensuring business outcomes are still met.
  • När Nätverken Möter Den Nya Morgondagen! 1
    När Nätverken Möter Den Nya Morgondagen! 1
    Robert Klasson Gigamon SE Nordic and Baltic andJohn Svensson Gigamon Sales Director Nordic and Baltic May 26 2020 8:00 am UTC 30 mins
    Gör mer med befintlig utrustning, verktygsoptimering kan spar upp till 50%
    Klarar befintlig utrustning 10G, 40G, 100G, Hur undviker ni att uppgradera säkerhets och analysutrustning i onödan.
    De flesta organisationer har gjort betydande investeringar i nätverket och säkerhetsverktygen som de använder för att hantera och skydda sina nätverk.

    När trafiken skiftar från LAN till WAN är det viktigt att dataflödet till dessa verktyg inte orsakar överbelastning av sökerhetslösningar och andra verktyg, orsakar områden där ni inte har full synlighet eller skapar andra problem beroende på den ökade trafikmängden.
    För att maximera effektiviteten av en organisations verktyg och säkerhetsutrustning är det viktigt att nätverkstrafik från fysisk, virtuell och moln miljöerna är optimerade innan de levereras till dessa lösningar.
    Om inte riskerar man att överbelasta dessa och att få göra manuell handpåläggning i annars automatiserade processer för att undvika problem
    ”Case study”
    Den amerikanska Myndigheten HHS (Health and Human Services) uppgraderade sitt nätverk till 10 GBps, men många av deras säkerhetsverktyg hade 1 Gbps nätverks interface.
    Med Gigamon kunde de behålla de äldre verktygen som kunde kunna arbeta med trafik från det snabbare 10Gb nätverket.
    Enligt ESG-studie tillhandahåller de en en besparing på 40–50 procent för att de kunnat dimensionera sin hårdvara och sina säkerhetsverktyg
  • How do you gain cyber assurance?
    How do you gain cyber assurance?
    Katherine Demidecka, Strategic Mandiant Consultant, FireEye May 26 2020 9:00 am UTC 45 mins
    This webinar will discuss how an organisation can gain assurance that it is prepared to defend against and respond to a cyber incident. The following key topics will be covered:

    •Securing your environment proportionate to the risk
    •Readiness to identify and respond to an attacker's presence quickly
    •Testing your defences and response plans through simulated attacks
  • KT Module 7: FOMO: getting the most from opportunities
    KT Module 7: FOMO: getting the most from opportunities
    Andrew Vermes May 26 2020 12:15 pm UTC 15 mins
    FOMO: it’s not the opportunities we can see, but the hidden ones…
  • Reflections on Secure Remote Working
    Reflections on Secure Remote Working
    Kamran Khan, Intelligent Workspaces GTM Leader and Rory Duncan, Intelligent Cybersecurity GtM Leader May 26 2020 1:00 pm UTC 60 mins
    A little more than two months on from the implementation of strict lockdown measures in the UK, Ireland and many other countries across the world, join presenters Rory Duncan, Go to Market Lead for Cybersecurity and Kamran Khan, UK&I Go to Market lead for Intelligent Workplace at NTT Ltd. as we reflect on key lessons learned from the rapid shift to home working.

    In this webinar we will share the very latest insights about what we are seeing in the market and discuss best practices around how the technologies and solutions deployed to respond rapidly to COVID-19 can be leveraged to enhance employee experience, improve security posture and ultimately contribute to longer term business recovery.
  • Master the Art of Zero-Touch Deployments
    Master the Art of Zero-Touch Deployments
    Jim Grandbois May 26 2020 2:00 pm UTC 25 mins
    In the era of zero-touch deployment, IT can now successfully deploy Mac, iPad and iPhone to users directly without ever having to open the box. Apple’s deployment programs enable this by automating enrolment and configuration from a central location — eliminating the need to ever physically touch the device.

    In this webinar, Master the Art of Zero-Touch Deployments, we will demystify Apple’s deployment programs and walk through what it takes to implement these programs in your organisation.
  • Insights from Global RPA Survey
    Insights from Global RPA Survey
    Travis Greene, Director of Product Marketing, Micro Focus and David Gehringer, Principal, Dimensional Research May 26 2020 3:00 pm UTC 60 mins
    Micro Focus recently surveyed business and technology professionals around the globe about their experiences adopting and scaling RPA. By automating a range of processes—from HR and IT to sales, customer service, finance, compliance, and auditing—more than half of them have saved 30+ hours per week.

    But how should you start RPA? What scalability challenges will you face? And—are the business benefits real? Micro Focus recently asked RPA practitioners these very questions. Join our interactive Q&A webinar to hear their answers. We’ll cover:
    • Benefits to be gained—today and tomorrow—from RPA.
    • Key lessons learned by early adopters.
    • Critical capabilities needed to implement RPA.
    • Challenges companies face when scaling RPA.
    • How needs and challenges change as RPA experience grows.
  • Security Awareness While Working Remotely
    Security Awareness While Working Remotely
    Ken Thon May 26 2020 3:00 pm UTC 60 mins
    Has being at home made us more lax about cybersecurity? At work 49% of respondents said they had clicked links to messages from unknown senders so, what does this mean for employees working remotely? Join Ken Thon to see how you can keep yourself security aware while working remotely.
  • Hear about the ServiceNow Agile transformation journey
    Hear about the ServiceNow Agile transformation journey
    Debbra McGrath, Rani Pangam, Nick Tudisco May 26 2020 4:00 pm UTC 54 mins
    Like any enterprise, ServiceNow has a growing portfolio of IT projects and needed a way to improve quality of services and accelerate delivery cycles — ultimately creating value for business stakeholders. Our IT organization’s journey to adopt Agile transformed IT project management to enable smarter use of time, expertise, and resources.

    In this webinar, hear our IT practitioners discuss how our IT organization adopted Agile and SAFe® practices and solutions to transform IT project management and make smarter use of time, expertise, and resources. We’ll discuss our Agile journey, including the challenges we faced, the lessons we learned, and our future plans.

    Attend this webinar to….

    -Get insight into how our PMO and Agile delivery teams are accelerating time-to-market while increasing quality, employee satisfaction, and velocity by implementing an Agile methodology.
    -See how Agile and SAFe allowed us to improve planning accuracy, forecast work levels with more precision, and easily manage stories across sprints, backlogs, and epics.
    -Learn how Agile solutions provide a platform to pull software development lifecycle workflows together in one system and connect them to other activities already taking place in our enterprise.
  • TEM Expo Webinar 8 - Benchmarking TEM Metrics
    TEM Expo Webinar 8 - Benchmarking TEM Metrics
    Hyoun Park May 26 2020 5:00 pm UTC 30 mins
    This 30 minute webinar will provide a framework for benchmakring technology expense management efforts. This webinar serves as a preview for Amalgam Insights' Technology Expense Management Virtual Expo on June 11 to help IT to solve its 3 key problems in the Time of Corona:

    1) conserving cash
    2) supporting remote workers, &
    3) protecting the company

    TEM Expo Pre-Event Webinar Schedule

    April 21 - 6 Stages CIOs Must Consider to Manage COVID IT
    April 23 - Telecom and Network Expenses
    April 28 - Managing Wireless Expenses
    April 30 - Managing SaaS Expenses
    May 5 - Managing IaaS: The Mixed Blessings of Overwhelming Detail
    May 7 - 6 Stages CIOs Must Consider to Manage COVID IT (repeat)
    May 12 - Building IT Inventory
    May 14 - Telecom and Network Expenses (repeat)
    May 19 - Managing Service Orders
    May 21 - Managing Wireless Expenses in the Tween Years (repeat)
    May 26 - Benchmarking TEM Metrics
    May 28 - Managing SaaS Expenses (repeat)
    June 2 - Payment and Invoice Processing
    June 9 - Managing IT Finance


    And the Big Event, TEM Expo 2020, is July 14 at https://amalgaminsights.com/temexpo/
  • Addressing Cybersecurity Challenges of Remote Workforces
    Addressing Cybersecurity Challenges of Remote Workforces
    Randy Barr, Head of Product Security at Zoom, and Sumedh Thakar, Chief Product Officer and President at Qualys. May 26 2020 5:00 pm UTC 46 mins
    The sudden surge of large numbers of employees working remotely presents new challenges in ensuring the security of these remote devices. Security professionals face a wide range of security issues requiring architectures that can scale quickly across rapidly expanding, changing and distributed workforces.

    Join Randy Barr, Head of Product Security at Zoom, and Sumedh Thakar, Chief Product Officer and President at Qualys, for a discussion on the security concerns of remote workforces and how organizations can address them.
  • Microservices on AWS
    Microservices on AWS
    Jonathan LaCour, CTO at Mission and Scott Goldberg, Senior Solutions Architect at Mission May 26 2020 6:00 pm UTC 60 mins
    Monolithic architectures running on traditional on-prem compute is a major obstacle that businesses face today. It crushes their agility which in-turn hurts their ability to market their services faster. However, AWS has been a major driver for the shift from monolithic architectures running on traditional on-prem compute to microservices running on containers and serverless.

    In this webinar, you'll learn:

    * What exactly are microservices and what are their key benefits?
    * What challenges and trade-offs do you face when adopting microservice architectures?
    * A deep dive into Your Call Football (YCF), an innovative mobile application combining fantasy football and fan-sourced play calling. Mission re-architected YCF's monolithic platform into a microservices architecture leveraging Kubernetes, Jenkins, and Terraform.
  • Best Practices for Effective IT Alerting
    Best Practices for Effective IT Alerting
    Randall Thomson; Manger, Technical Operations, LogicMonitor May 26 2020 6:00 pm UTC 29 mins
    Are you managing your alerts or does it feel like they’re managing you? Alerting on critical issues is essential for smooth operations and downtime prevention. However, incorrectly tuned alerts can result in an alert system failure, whether it’s due to too many or too few alerts. Additionally, managing alerts can be time-consuming, taking your attention away from what’s important – actually solving the issues you’re alerted on.

    Taking the time to properly set up and tune alerts will ultimately save you more time in the long run and help ensure that any alerts you do receive are useful and actionable. In this webinar, you’ll learn best practices for optimizing your alerting strategy including:
    - Setting alert routing and thresholds
    - Avoiding alert and email overload
    - Learning from missed alerts
    - Managing downtime effectively
  • macOS Security Benchmarks: Enforcing CIS, STIG and More to Meet Auditor Standard
    macOS Security Benchmarks: Enforcing CIS, STIG and More to Meet Auditor Standard
    Matt Woodruff, WW Security Solutions Lead May 26 2020 7:00 pm UTC 29 mins
    When organizations can confidently enforce standardized security requirements and protocols across all endpoints — no matter where they’re located — the risk of a breach or vulnerability drastically diminishes. That’s exactly why security benchmarks and audits exist, but how do you effectively prepare for them?

    In our webinar, macOS Security Benchmarks: Enforcing CIS, STIG, and more to Meet Auditor Standards, we’ll help you assess your organization’s current data, systems and overall security standing, and guide you through implementation of security measures to meet common security benchmarks.

    You’ll learn:
    - Best practices for implementing security benchmarks across your Mac fleet
    - Workflows to update changing security standards en masse
    - How to protect your organization’s data with a remote workforce
    - What can and cannot be done with macOS configuration profiles
  • The Power of Prevention - How to Defeat APT29 MITRE ATT&CK
    The Power of Prevention - How to Defeat APT29 MITRE ATT&CK
    Tom Pace | Robert Collins | Jason Duerden, BlackBerry Spark | Brett Callaughan, AttackIQ May 27 2020 1:00 am UTC 60 mins
    Modern problems require modern solutions.

    Attackers primarily targeted endpoints in 70% of successful breaches. Enterprises today face an increasingly chaotic environment where cyberthreats are ever-more sophisticated and pervasive. At the same time, enterprise endpoints and the amount of data shared at the edge are growing exponentially. Together, cybersecurity threats and endpoint chaos are putting organizations at risk while cutting into employee productivity and increasing IT costs.
    Join industry leaders as they discuss how to leverage true artificial intelligence, machine learning and automation to provide improved cyber threat prevention and remediation, all while offering visibility to help you manage all endpoints with the highest level of security.

    Presented by:
    - Tom Pace, VP Global Enterprise Solutions, BlackBerry Cylance
    - Jason Duerden, Managing Director, BlackBerry Spark, Australia & New Zealand
    - Rob Collins, Technical Director, Australia and New Zealand, BlackBerry Cylance
    - Brett Callaughan, Senior Engineer, APAC, AttackIQ

    Speaker bios:

    Tom Pace is the VP of Global Enterprise Solutions at BlackBerry. In this role, Tom ensures best-in class services delivery as well as technical expertise throughout the entire service offering life cycle.

    Robert Collins is responsible for leading the Pre-Sales Systems Engineering team in Australia and New Zealand.  With 15 years in the Cyber Security Industry Rob has a wealth of knowledge and experience. 

    As Managing Director for BlackBerry’s Spark Division, Jason Duerden is responsible for building and executing the business in Australia and New Zealand (ANZ). In this region, he drives strategy, operations and growth of BlackBerry’s next-generation platform, BlackBerry Spark.

    Brett Callaughan, Senior Sales Engineer for AttackIQ, is responsible for enabling the company’s partners and customers across Asia Pacific to fully leverage the AttackIQ Platform.
  • Keep Connected Series Episode 2: Keep Contact Centres Connected
    Keep Connected Series Episode 2: Keep Contact Centres Connected
    Craig Palmer, John Greenwood, Nick Simms and Cary Cusumano. May 27 2020 3:00 am UTC 49 mins
    Welcome to ‘Keep Contact Centres Connected’.

    The ‘Keep Connected’ series was created to help businesses achieve continuity – and even discover better ways of working – in today’s increasingly uncertain landscape. In the second instalment, our panellists will be discussing how to keep contact centres connected and in touch with customers.

    In light of recent events, contact centres have been facing new pressures and have been all the more crucial to how organisations reach their audience. At the same time, contact centre teams are adapting to working from home and new processes.

    In this webinar, our online panellists will be talking you through the steps to take when your contact centre is adapting to change. They’ll be discussing fundamental considerations around whether your environment is set up to allow home workers to take payments, as well as practical challenges, for example, if your employees have the right equipment at home to enable them to do their jobs.

    They’ll also be exploring how to use social channels and automation to improve response times, and looking at the customer experience as a whole.

    Join us, as our panellists explore the key considerations in keeping contact centres connected in unusual times.

    Moderator:
    Craig Palmer – Director of Contact Centre Solutions, Verizon EMEA.

    Panellists:
    John Greenwood – Director of Thought Leadership, Compliance3 Limited.
    Nick Simms – Operational Resilience Director, Cornwood Consulting.
    Cary Cusumano – Customer Experience Designer, Verizon.
  • Schützen Sie Ihr Unternehmen vor DDoS-Angriffen
    Schützen Sie Ihr Unternehmen vor DDoS-Angriffen
    Walo Weber, Sales Engineering Manager May 27 2020 8:00 am UTC 60 mins
    2019 wurde der größte jemals aufgezeichnete DDoS-Angriff verzeichnet. In diesem Webinar lernen Sie die verschiedenen Arten von DDoS-Angriffen kennen, auf welche Branchen und Regionen abgezielt wird und warum Beharrlichkeit zur neuen Norm wird.

    Nehmen Sie an diesem Webinar teil um sicherzustellen, dass Sie bereit sind mit den Arten von DDoS-Angriffen umzugehen, die wir 2019 erlebt haben.
  • Remote Access in Industrial Environments
    Remote Access in Industrial Environments
    Paul Herda, Sales Manager Northern Europe May 27 2020 8:00 am UTC 90 mins
    Register for this Industry Days live webinar and learn about the current implementations of IT remote access solutions into Industrial Environments. Industry practiced architectures, like Virtual Private Networks (VPN), video conferencing, remote access and control software, Virtual Desktop Publishing (VDI) will be discussed, with high-level pros and cons on each option. Current implications of work-from-home market trends will be introduced in discussion with focus on privacy regulations and IT challenges in a live Q&A.
  • Cómo integrar servicios Cloud de AWS con sistemas SAP usando Linke AWS Connector
    Cómo integrar servicios Cloud de AWS con sistemas SAP usando Linke AWS Connector
    Guillem Torres - Solution Architect and SAP expert & Gerard Lagalina - SAP ABAP Analyst. May 27 2020 9:00 am UTC 60 mins
    Aprende cómo puedes almacenar tus documentos, exportar datos, ejecutar código en la nube, integrar con aplicaciones nativas en cloud o conectarte a bases de datos en la nube. Y todo ello sin salir de tu sistema SAP.

    En este webinar te mostraremos cómo funciona nuestro producto Linke AWS Connector for SAP, un add-on para SAP Business Suite, certificado por SAP y homologado por AWS, que incluye el SDK de AWS en ABAP para extender las aplicaciones SAP al cloud de Amazon Web Services.

    Únete a nosotros y te explicaremos cómo Linke AWS Connector permite a los sistemas SAP, on-premise o en cloud:

    - Conectarse y consumir servicios cloud de AWS como Amazon S3, Lambda, Simple Notification Service (SNS), Simple Queue Service (SQS), Key Management Service (KMS), Athena o DynamoDB.

    - Casos de uso y beneficios en clientes reduciendo tamaños, costes, tiempo y ganando en accesibilidad de sus archivos.
  • Tausend mal kollaboriert – tausend mal ist nichts passiert
    Tausend mal kollaboriert – tausend mal ist nichts passiert
    Marc Müller, Territory Account Manager May 27 2020 9:00 am UTC 60 mins
    Tausend mal kollaboriert – tausend mal ist nichts passiert
    Phishing-Mails in aufregenden Zeiten

    Während der frühen Tage der Corona-Krise mussten wir uns alle an neue Situationen anpassen. Schulen wurden geschlossen und viele Firmen haben Ihre Mitarbeiter ins Homeoffice geschickt. In dieser Zeit wurden Videokonferenzplattformen und Collaboration-Lösungen zu einem vertrauten Wegbegleiter. Doch dieses Vertrauen wird auch ausgenutzt.

    Bereits Ende März wurden fast 2000 Webdomains neureigistriert, die in direktem Zusammenhang zu Collaboration-Lösungen stehen. Einige davon weisen bereits „bösartige Charakteristiken“ auf und wurden zum Versand von Phishing-Emails genutzt.

    Haben wir in den vergangenen Wochen darauf geachtet, wer der wirkliche Absender der „Einladung“ zur Videokonferenz mit Kollegen, Mitschülern, Freunden oder Familie war?
    Phishing-Emails sind und bleiben das Haupteinfallstor für Angreifer.

    Erfahren Sie mehr, wie FireEye Email Security helfen kann, daß es bei der tausendundersten Mail nicht doch „Zoom“ macht.
  • Assessing Technology During M&A
    Assessing Technology During M&A
    Simon Ratcliffe, Principal Consultant, Advisory, Ensono May 27 2020 9:30 am UTC 60 mins
    Effective acquisitions are invariably those that achieve rapid inter-business collaboration, define a combined technology roadmap, assess and optimise the skills and capabilities of the IT teams and establish the proposed common technology landscape and operating model.
    Next in the Emerging stronger from a crisis webinar series we delve into ‘The M&A Technology Landscape’.

    Attend to find out more and hear from industry export, Simon Ratcliffe, Principal Consultant, Advisory Services at Ensono.
  • How to develop an agile mindset
    How to develop an agile mindset
    John Turley (Senior Digital Transformation at Adaptavist) May 27 2020 1:00 pm UTC 45 mins
    Realise digital transformation in your organisation by developing an agile mindset. Join our next webinar with Senior Digital Transformation Consultant John Turley as he discusses what an agile mindset is and how it works to enable collaboration and innovation.

    What you'll take away:

    - The hidden assumptions that make up an agile mindset
    - How such a mindset works to unlock value through collaboration
    - Culture-shaping tools that you can apply in your own teams to help make the shift
    - Live answers to your questions around mindset and organisational/enterprise agility
  • Secure Remote Access in Retail
    Secure Remote Access in Retail
    Sam Heiney, Director of Product Management, Netop Tech and Barry Cox, Global Product Line Manager at Toshiba May 27 2020 2:00 pm UTC 45 mins
    In this webinar, retail and security experts from Toshiba Global Commerce Solutions and Netop Remote Control will discuss in depth the reality of the challenges retailers are facing – and how to address them to protect employees, customers and the business itself. Using the right technology solutions, processes and managed services, it’s possible for retailers to quickly adjust and adapt to the changing business environment:
    -Secure remote access
    -Managed services
    -Implementation and ongoing support
  • Future Of Entertainment: #1 Benefits & Options with Android TV Operator Tier
    Future Of Entertainment: #1 Benefits & Options with Android TV Operator Tier
    Magnus Lindhe (Tele2) & Pierre Donath (3SS) May 27 2020 2:00 pm UTC 30 mins
    Join the Masterclass of our new series "Create the Future of Entertainment" with Magnus Lindhe (Tele2) and Pierre Donath (3SS). In this 30 min live webinar, we will share our experiences from deploying Com Hem Tv Hub as the first hybrid Android TV Operator Tier Custom Launcher worldwide, and focus on the benefits and options for operators. We will wrap up with an open live Q&A, where we will answer your burning questions.

    Together we’ll answer:
    ➡️ Why should I choose Android TV?
    ➡️ What is the difference between Custom and Standard Launcher?
    ➡️ How does the collaboration with Google work?
    ➡️ What are the key success factors to ensure to launch in time and budget?

    Let's create the Future of Entertainment together!
  • Moving Beyond ITOM and AIOps to Achieve a More Comprehensive IT Stance
    Moving Beyond ITOM and AIOps to Achieve a More Comprehensive IT Stance
    Don Baker, Gerard Berthet May 27 2020 3:00 pm UTC 52 mins
    In this webinar, you’ll learn:

    The right way to build the data foundation with CMDB
    Ways to reduce event noise with machine learning to get to actionable alerts
    Unlock additional IT benefits extending AIOps data to IT service management, customer service management, and across the enterprise