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IT Service Management

  • Apple IT Trends for 2018
    Apple IT Trends for 2018 Nick Thompson, Product Manager, Jamf Recorded: Jan 23 2018 31 mins
    It’s been a busy year for Apple. From unveiling new products and operating systems to forming new enterprise relationships, Apple continues to evolve its capabilities and best practices for managing Mac, iPad, iPhone and Apple TV devices. Before you finalize your IT plans for next year, join us for a look back at major Apple milestones and enjoy a glimpse at where Apple may be headed in the future. 

    In our webinar, Apple IT Trends for 2018, we’ll examine the strategic moves made by Apple and explain what they mean for you in the new year.
    We'll cover:
    •Apple IT accomplishments in 2017
    •Predictions for Apple IT trends in 2018
    •IT initiatives to consider and provide examples of organizations already implementing them
  • Harnessing Data for Better Customer Experience and Company Success
    Harnessing Data for Better Customer Experience and Company Success Matt Aslett, Research Director, Data Platforms and Analytics at 451 Reseach) & Rob Glickman, CMO at Treasure Data) Recorded: Jan 23 2018 61 mins
    As big data has exploded, the ability for companies to easily leverage it has imploded. Organizations are drowning in their own information, unable to see the forest through the trees, while the big players consistently outperform in their ability to deliver a great customer experience, faster, cheaper…As a result, the vast majority of companies are scrambling to catch up and become more agile, data-driven, to use their data more effectively so they can attract and retain their elusive customers...

    Join 451 Research and Treasure Data to learn how to enable your line of business team to own their own data (instead of relying on IT) to be able to:
    - deliver a single, persistent view of your customer based on behavior data
    - make that data accessible to the right people at the right time
    - Increase organizational effectiveness by (finally) breaking down silos with data
    - enable powerful marketing tools to enhance the customer experience
  • Ymmärrä aivojasi - onnistu yhteistyössä
    Ymmärrä aivojasi - onnistu yhteistyössä Anjariitta Savolainen ja Päivi Äijälä Recorded: Jan 23 2018 57 mins
    Aloitamme perusteista, mitä jokaisen olisi hyvä tietää aivoista, jotta yhteistyö ja vuorovaikutus onnistuisi. Emme sukella syvälle neurotieteeseen vaan tarjoamme ajatuksenruokaa sekä asiantuntijoille että johtajille, siitä miten toimit ja vaikutat aivoystävällisesti.

    Aivojen toiminnasta tiedetään entistä enemmän, ja kuitenkin aika vähän. Ihmisen painekäyttäytyminen vaikuttaa toimintaan ja päätöksentekoon tiukoissa tilanteissa. Painetilanteessa rationaalinen ajattelu loppuu - jokaisella. Painetilanteet voivat olla erilaisia ja painekäyttäytymisen erotkin voivat olla suuria. Mutta ihmisaivot toimivat samoilla periaatteilla - skannaamme koko ajan onko tilanne uhka vai mahdollisuus, vaikka emme sitä tiedostaisi.

    Webinaari rakentuu neljästä osasta:

    - mitä meissä tapahtuu painetilanteessa ja miten se näkyy käyttäytymisessä; miksi on hyvä tunnistaa painekäyttäytyminen
    - miten painekäyttäytymiseen pääsee kiinni
    - miten katkaiset painekäyttäytymisen
    - miten luot rakentavaa yhteistyötä aivoystävällisesti
  • How to be a Game-changer in a Digital World
    How to be a Game-changer in a Digital World Firaas Rashid, Director & Head of Production of International Wealth Management, Credit Suisse Recorded: Jan 23 2018 32 mins
    How does one effectively drive IT and DevOps transformation at a large, established company? In this session, we explore key best practices, challenges, and organizational changes that established enterprises need to drive in order be successful as they become more digital. Learn about the evolving role of IT and Ops, from a tactical function to a key strategic organization for the business.
  • Apprentices of Scale: The Slack Operations Story
    Apprentices of Scale: The Slack Operations Story Richard Crowley, Operations Architect, Slack Recorded: Jan 23 2018 29 mins
    Growing up is hard to do. Learn from the story of Slack’s Operations team as they share how they learned to cope, scale, and thrive at the intersection of growing traffic, infrastructure, company, and market.
  • Sky Betting Operations with Pagerduty
    Sky Betting Operations with Pagerduty Rachel Watson, Head of Service Operations, Sky Betting & Gaming Recorded: Jan 23 2018 11 mins
    Sky Betting serves over 1.7 million consumers, and with 50+ million daily content updates, meeting massive demands for scale is mission-critical to the success of its business. Hear from Sky Betting's Head of Service Operations on how they employed a tribe model and implemented technologies like PagerDuty to ensure 24x7 availability and performance of all their services, while optimising team autonomy and agility.
  • Docker Monitoring: Best Practices for Optimal Efficiency
    Docker Monitoring: Best Practices for Optimal Efficiency Eric Carter, Product Marketing Manager, Sysdig Recorded: Jan 23 2018 64 mins
    Pushing Docker-based applications into production radically changes the way you monitor & troubleshoot your environment.

    Join Sysdig for a review of the challenges of this new infrastructure and get live examples of monitoring and troubleshooting containers and orchestration systems like Kubernetes for optimal efficiency.

    During this webinar you’ll learn:

    - How should you monitor services built on top of containers?
    - What metrics become more relevant in Docker-based environments?
    - How do you construct alerts most effectively?
    - How do you troubleshoot containers that are rapidly coming and going?

    The webinar will focus on demonstrating open source tools, like Prometheus, and commercial tools, such as Sysdig Monitor, that help you solve these new challenges. You’ll walk away with ideas that you can immediately put to work in any scale environment.
  • Panel: Leading Transformation in a Digital World
    Panel: Leading Transformation in a Digital World Merline Saintil, Head of Ops, Product & Technology, Intuit; Nick Mehta, CEO, Gainsight, Sheila Jordan, CIO, Symantec Recorded: Jan 23 2018 44 mins
    Join us as we sit down with leaders from Intuit, Gainsight, and Symantec as they each share their digital transformation stories and lessons learned.
  • AI and Machine Learning Get Real
    AI and Machine Learning Get Real Dominic Marion, Operations Support and Release Management Manager, NBC News, Lilia Gutnik, Product Manager, PagerDuty Recorded: Jan 23 2018 31 mins
    The terms machine learning and AI are often associated with complex black box algorithms and models that no one seems to understand. We’re taking a more applied approach to machine learning – focusing on real-life problems. Hear how PagerDuty has delivered real, tangible value to some of our early customers using machine learning and advanced statistics. No magic black boxes or unicorns and rainbows allowed.
  • SoA Observability and Control: Present and Future with Lyft
    SoA Observability and Control: Present and Future with Lyft Matt Klein, Software Engineer, Lyft Recorded: Jan 23 2018 30 mins
    State of the art (SoA) observability currently primarily relies disparate systems to get the job done, which yield a huge amount of cognitive overload for operators who are continuously trying to stitch together all of the different threads. Join us as we discuss the current state and look forward towards the power of a unified observability and control plane for SoA primarily driven by the burgeoning “service mesh” paradigm.
  • The PagerDuty Community & Product Updates
    The PagerDuty Community & Product Updates Alex Solomon, CTO and Co-Founder, Tim Armandpour, SVP, Product Development, Rachel Obstler, VP Product, PagerDuty Recorded: Jan 23 2018 29 mins
    As software becomes the de facto medium through which business is conducted, the quality of the digital experience defines an organization’s success. That’s why we’ve introduced new capabilities that integrate applied machine learning, end-to-end response automation, and the mobilization of people in real-time across the entire business. Our latest features help you eliminate inefficiencies when it matters most and get back to innovation.
  • Fireside Chat with Adrian Cockcroft
    Fireside Chat with Adrian Cockcroft Adrian Cockcroft, VP of Architecture, AWS, Jennifer Tejada, CEO, PagerDuty Recorded: Jan 23 2018 27 mins
    We sit down down with Adrian Cockcroft and chat about everything from working better in a developer driven culture to chaos engineering. He shares insight into how AWS and Netflix instill DevOps best practices that enable teams to write better code, bring tools and ideas together, go on-call for code they own, influence organizational change, and so much more.
  • Empowering Developers & Ops in a Digital World
    Empowering Developers & Ops in a Digital World Jennifer Tejada, CEO, PagerDuty Recorded: Jan 23 2018 40 mins
    In this digital world, where brands must deliver on the ultimate customer experience, the role of developers is changing rapidly. Everything must work perfectly. As a result, digital operations is not only critical to developers and engineers, it’s becoming business critical. Join us as we discuss the idea of implementing DevOps across the business. Should you put everyone on-call?
  • A Case Scenario of Using Bootstrap: Off The Shelf Vs. Customized To Mobile Devic
    A Case Scenario of Using Bootstrap: Off The Shelf Vs. Customized To Mobile Devic Satosh Boyini Recorded: Jan 22 2018 9 mins
    When people reach for bootstrapping their digital experience, they choose off the shelf rather than the customized version. Bootstrapping itself makes it easier to go cross platform to reach a wider audience and better user experience. With off the shelf bootstrapping, what you get is a version that is adaptable to various devices, not customized for those devices.

    In the second part of our 10-minute web series, “Is Bootstrap a Silver Bullet for Digital Experience?”, our UI expert, Santosh Boyini addresses the Shortcomings of using Bootstrap off the shelf without customizing to mobile devices.

    Watch Now
  • Ota GDPR haltuun arkkitehtuurin avulla
    Ota GDPR haltuun arkkitehtuurin avulla Marja-Riitta Vehviläinen Recorded: Jan 22 2018 40 mins
    EU:n tietosuoja-asetus eli General Data Protection Regulation (GDPR) on luonnollisiin henkilöihin liittyvä EU-laajuinen tietosuojasäännöstö, jonka siirtymäaika päättyy ja soveltaminen alkaa 25.5.2018. Miten sinä olet lähestynyt asiaa? Onko sinun yrityksesi GDPR-toteutus tehty excelien avulla? Tiedätkö jo, missä kaikkialla asiakastietoja käsitellään? Miten olet valmistautunut tuleviin tarkastuksiin? Kyse ei ole vain kertaluontoisesta kartoituksesta, vaan jatkuvasta käytännöstä.

    Entäpä jos GDPR:ään liittyvät kuvaukset olisivatkin osa yrityksesi kokonaisarkkitehtuuria? Webinaarissa käydään läpi esimerkkien avulla, minkälaisia työvaiheita GDPR:n toteutuksessa arkkitehtuurin avulla on. Näihin kuuluvat mm. nykytilan inventaariot sekä tietojen mallintaminen ja luokittelu. Oleellista on löytää sellaiset työtavat, että tuotokset olisivat jatkossa äärellisellä työllä ylläpidettäviä, sillä GDPR:n mukaisena on pysyttävä myös toukokuun jälkeen.

    Puhuja:
    Marja-Riitta Vehviläinen on erittäin kokenut kokonaisarkkitehti; kokemusta on kertynyt kokonaisarkkitehtuurista ja IT arkkitehtuurista ja näihin liittyvistä prosesseista lähes 20 vuotta. Vuoden 2017 aikana pinnalla on luonnollisesti ollut EU:n tietosuoja-asetus. Coalassa työtapa tyypillisesti on arkkitehtuuri, niinpä Marja-Riitta osaakin kertoa, miten tätä työtä käytännössä kannattaisi tehdä.
  • Oppiakumppanuus – miksi kannattaa liittyä mukaan Oppiaekosysteemiin?
    Oppiakumppanuus – miksi kannattaa liittyä mukaan Oppiaekosysteemiin? Jaakko Kuosmanen Recorded: Jan 19 2018 32 mins
    Oppia mullisti suomalaisen koulutusmarkkinan 2016 maaliskuussa. Nyt Oppiassa on jo 1.000 kurssia 100 toimittajalta, joilla on 500 kouluttajaa.

    Oppiassa on nyt jo:

    - Koulutusten aihealueet: johtaminen, kehittäminen, hallinto, projektit, prosessit, palvelut, IT,… – täältä löytyy kaikki, ja mitä ei löydy – sen me hankimme (nöyrästi kuunnellen asiakkaitamme).
    - Opetusmuodot: luokkakurssit, konsultointi, työpajat, roolipelit, simulaatiopelit, tapahtumat, verkkokurssit, etäopetus, webinaarit, ekirjat, ekirjastot, muu digitaalinen sisältö,…
    - Kielet: lokaaleissa palveluissa (avoimet luokkakurssit, tapahtumat) pääosin paikallinen kieli (Suomessa suomi, Ruotsissa ruotsi, Virossa viro jne.) ja joissakin englanti. Globaaleissa palveluissa (verkkokurssit, etäopetus, webinaarit, ekirjastot, asiakaskohtaiset luokkakurssit…) pääosin englanti ja joissakin paikallinen kieli.

    Tule kuulemaan, miten saat omat palvelusi myyntiin Oppia.fi:ssä.

    Puhuja:

    Jaakko on intohimoinen oppija, jolla on ollut tärkeä rooli Wakarun uusien palveluiden kuten Prosessipäivien ja Oppia.fi:n käynnistämisessä. Oppia-ekosysteemin rakentaminen sopii hyvin tällaiselle aktiiviselle verkostoitujalle. Jaakko vastaa Wakarun koulutuspalveluista ja toimii myös Wakarun toimitusjohtajana.
  • Why EA should be a part of every ITSM practice
    Why EA should be a part of every ITSM practice Ryan D. Schmierer, Principal, RS Consulting NW Recorded: Jan 18 2018 23 mins
    The modern digital enterprise depends on EA, ITSM and IT project teams working together and sharing information as a cohesive unit. In this session, we will share some tips on how to make that a reality. In many organizations, Enterprise Architecture and Service Management & Operations are separate functions that rarely interact with each other and business users are the ones paying the price. This session will look at how architects can use operational insights to design better technology solutions; how operations staff can use architecture models along with other configuration data to better assess impacts, risks and diagnose issues; and how these functions together can enable a more agile business environment.

    E-mail: rsconsultingnw@outlook.com

    Connect with Ryan on LinkedIn

    Catch up on the latest IT trends at IT Chronicles

    Other BrightTALK Presentations by this presenter
  • Manual Incident Response Costs Organizations A Fortune & Ruins People’s Lives!
    Manual Incident Response Costs Organizations A Fortune & Ruins People’s Lives! Vincent Geffray, Everbridge Recorded: Jan 18 2018 57 mins
    In the digital world we all live in, a majority of IT operations and support center organizations still rely on spreadsheets and spray-and-pray emails to entire teams to communicate major IT events due to application failures, network outages, cyberattacks, datacenter outages… During this session, Vincent Geffray will share the eye-opening results from various surveys on state of incident management and best performing companies practices and will explain how the lack of response automation hurts business and negatively impacts IT employees’ work-life balance.

    During this session you will:

    * Understand why quickly engaging the right team of IT experts is such a hard thing to do
    * Understand the mechanisms which lead to a call storm and learn how to prevent it
    * Learn how you can improve your incident response process and streamline the communication between the Service Desk, your IT teams and the impacted business users

    Presenter Info:
    Vincent Geffray is Senior Director of Product Marketing with focus on IT Incident Response Automation, IT Service Alerting, team Collaboration and Process Orchestration at Everbridge. He has over seventeen years of experience in Digital Operations and Service Management with expertise in Critical Communications, Application Performance Management, IT Process, Runbook and Workload Automation. Vincent has an international experience and he worked in Europe and in North America.
  • How Elite Organizations Collaborate with Hyper-Productive Meetings
    How Elite Organizations Collaborate with Hyper-Productive Meetings Michael Ball-Marian Recorded: Jan 18 2018 59 mins
    Businesses waste millions of dollars annually on employees participating in ineffective meetings. Yet, the waste continues to fly under the radar of executive leadership teams despite losses in operating expenses and productivity.

    In this webinar we will present a framework for running highly productive, effective meetings that any organization can adopt. Specifically, we'll take a closer look at what are generally referred to as “issue clearing” meetings.

    These meetings (usually recurring) typically involve 5 to 20 people who work on a shared goal, product or project. These meetings focus on solving problems, making decisions, and aligning individuals and teams. Examples might include: executive leadership, engineering leadership team, product council, project council, weekly team meeting, portfolio council, etc.

    We will have short Q&A sessions and interactivity throughout the session.
  • How to Monitor Performance in the Digital Enterprise
    How to Monitor Performance in the Digital Enterprise John Rakowski, Sr. Director of Technology Strategy, AppDynamics Recorded: Jan 18 2018 49 mins
    The average enterprise uses 10 or more monitoring products to assess enterprise performance and service availability.

    But, it’s 2018 - and it’s essential to take a strategic application and business-centric approach to performance monitoring. Although it’s tempting to put performance monitoring as an afterthought or in response to a new project, it needs to be part of a holistic approach to ITSM processes.

    In this webinar, attendees will learn:
    - The state of play in regards to monitoring in the enterprise
    - How Application Performance Monitoring (APM) tools improve ITSM processes
    - Key APM capabilities and how they apply to Service Transition and Operation
  • Reducing Risk in the Data Center with DCIM
    Reducing Risk in the Data Center with DCIM Rhonda Ascierto, Research Director at 451 Research and Mark Gaydos, Chief Marketing Officer at Nlyte Software Recorded: Jan 18 2018 40 mins
    The management of change has been a recognized and necessary discipline in enterprise IT for decades. But the management of change – and indeed critical events – in datacenter facilities has not received so much attention, despite the dangers and significant costs associated with even partial failure.

    Increasingly, datacenter owners and operators are reducing risks associated with change and unplanned events by using purpose-built datacenter infrastructure management (DCIM) software. DCIM has become an essential element of modern datacenter risk management, from monitoring and alerting to traceable (auditable) workflows, asset tracking, predictive analytics and end-to-end risk analysis.

    In this webinar, you will learn how DCIM is being leveraged to understand, manage and lower risk, while at the same time delivering efficiency, agility and cost benefits.
  • New Requirements for Application Assurance in Cloud Environments
    New Requirements for Application Assurance in Cloud Environments Adelaide O’Brien, Research Director, Government Digital Transformation Strategies, IDC; Russ Currie, VP, Strategy, NETSCOUT Recorded: Jan 17 2018 56 mins
    3rd Platform technologies coupled with the Digital Transformation (DX) have triggered a shift in enterprise network management toward pervasive instrumentation as an enabler of better network visibility, application assurance, and security assurance. As the adoption of 3rd Platform solutions continues to drive a greater need for capacity, bandwidth, performance, and availability, Cloud technology is fundamentally changing the characteristics of resource consumption and traffic generation within network operations.

    Today, enterprise network management includes many networked resources beyond the traditional view and control of enterprise IT departments. IT priorities should include network visibility, assurance, and risk management solutions that provide real-time actionable intelligence to ensure service assurance continuity for voice, video, and data services over physical, virtual, and hybrid cloud networks.

    In this webinar, IDC and NETSCOUT will discuss:

    • The role of the Cloud Services Delivery Model
    • Research and findings regarding growth and value of Cloud Demand and Use Cases
    • Meeting the challenges of making IT operations more responsive, efficient and effective
    • Non-disruptive infrastructure transformation
    • Planning and preparing for future migration of workloads to the Cloud
    • Pervasive visibility into public, private and hybrid cloud environments
  • The Top Cyber Threats Facing Businesses
    The Top Cyber Threats Facing Businesses George Anderson | Director of Product Marketing Recorded: Jan 17 2018 46 mins
    Phishing and ransomware go hand-in-hand as the top online risks to today’s businesses, no matter their size. While many organizations have built out the technical aspects of their IT security strategy, that's not enough to stop these pervasive threats. A solid cybersecurity posture is built on a combination of people and processes, in addition to technology.

    In this webinar, we’ll look at how Webroot helps combine end user education, security best practices, and fully cloud-based Smarter Cybersecurity® solutions to stay ahead of modern threats.

    We hope you can join us for this live, educational session!
  • Less ITIL, More Business Awareness
    Less ITIL, More Business Awareness Beverly Weed-Schertzer, edifyIT, LLC, Executive ITSM Consultant Recorded: Jan 17 2018 48 mins
    We Will Cover:

    - Lack of business awareness creates chaos and damages IT reputation
    - What's the problem?
    -How do we change? What do we change?
    - Using change to scope managed services
    - Configuration Management is a puzzle of assets, be sure the pieces fit and align properly
    -Problem, Change and Configuration Management for your business is not the same as its done for IT
  • Verizon Threat Research Advisory Center - Monthly Intel Briefing
    Verizon Threat Research Advisory Center - Monthly Intel Briefing John Grim and David Kennedy, Verizon Enterprise Solutions Recorded: Jan 17 2018 71 mins
    Join us—the Verizon Threat Research Advisory Center —for our Monthly Intelligence Briefing to discuss the current cybersecurity threat landscape. Threats like MeltDown, Spectre and other hot topics will be shared by experts across Verizon and our partners.

    Each month, we will have a specific theme to help promote awareness and best practices.
  • The Investment in Digital Insight and the Power of PagerDuty
    The Investment in Digital Insight and the Power of PagerDuty Jennifer Tejada, CEO, PagerDuty, Mary Moore-Simmons, Engineering Operations Manager, SendGrid Jan 24 2018 10:00 am UTC 50 mins
    PagerDuty loves DevOps. We support a culture of empowerment and enablement. As such, our newly announced capabilities integrate applied machine learning, end-to-end response automation, and the mobilization of people in real-time across the entire business, to help teams eliminate inefficiencies when it matters most and get back to innovation.
  • Fireside Chat: Deliveroo
    Fireside Chat: Deliveroo Amy Harms, Engineering Manager, Deliveroo, Jennifer Tejada, CEO, PagerDuty Jan 24 2018 11:00 am UTC 30 mins
    London-based global company Deliveroo brings world’s local restaurants into everyone’s home or office - fast. The organization and all its people operate and work passionately to enable its customers to order amazing food from the best loved local restaurants, as well as work with hundreds of restaurant chains and top quality independents to deliver food to homes or offices. While servicing 12 countries across 150 cities and placing customers at the forefront of what they do, Deliveroo operates fully in the cloud, 24x7, and with DevOps built into its operational DNA.

    Discover how Amy Harms and her Platform Engineering team embrace challenges as they relate to digital operations including the importance of orchestrating people across the entire business and numerous functions to handle major business-impacting incidents. Explore how to take good incident management to another level and learn more about a company that has evolved two parallel sides of the business while keeping them tightly integrated. Learn how you can communicate more effectively where it matters to improve your digital operations, as well as, broaden your assessment of business implications to improve overall business health.
  • The Future of DevOps
    The Future of DevOps Adam Jacob, Co-Founder & CTO, Chef Jan 24 2018 12:00 pm UTC 45 mins
    What does the future hold for the world of DevOps? Implementing DevOps means changing the technology system as well as the cultural system. Both are intertwined and, to be successful, both systems must evolve to drive velocity. Learning how to manage and lead by giving people context and information to make better decisions—versus giving them tickets or briefs—is how leaders and teams will thrive.
  • Panel: The Business Case for DevOps
    Panel: The Business Case for DevOps Andrew Fong, Director of Engineering, Dropbox, Matthew Sokol – Principal Software Engineer, Staples Digital Solutions Jan 24 2018 1:00 pm UTC 45 mins
    What is the real value that organizations get from undergoing a DevOps transformation? Join us as industry experts and IT leaders discuss actual DevOps implementations, and their value to the customer, the business, and the team, in dollars, time, and satisfaction. We’ll explore the key metrics that you should use to measure for building a strong case for DevOps.
  • Panel: Reimagining Customer Support
    Panel: Reimagining Customer Support Disha Gosalia, GE Digital; Allison Pickens,Gainsight; Larry Aronovitz, Okta; Howard Wilson, CCO, PagerDuty Jan 24 2018 2:00 pm UTC 45 mins
    Consumers are on the hunt for the ultimate customer experience, regardless of if you are a consumer facing brand or an enterprise company. Discover how brands like GE Digital, Gainsight, and Okta use PagerDuty to coordinate response to customer issues of all sizes — delivering the best possible responses 24×7, every time.
  • Introducing the World’s first Smart Network Connectivity Tester
    Introducing the World’s first Smart Network Connectivity Tester Lisa Schwartz,Senior Product Marketing Manager Jan 24 2018 2:00 pm UTC 60 mins
    Using LinkRunner™ G2 with its wired Ethernet capabilities for both copper and fiber, Wi-Fi and Bluetooth support and the ability to use vendor-specific Android based apps means users can now execute their entire workflow on a single device. LinkRunner's unique Android™ OS* expands the functionality of the tester such that users can receive a trouble ticket, review documentation, test loaded PoE and network services, automatically document the results, and configure and triage connected devices.
  • Incident Response Best Practices
    Incident Response Best Practices Susan Fowler, Editor-in-Chief of Increment, Stripe, Sweta Ackerman, Engineering Manager, PagerDuty, Jan 24 2018 3:00 pm UTC 45 mins
    Hear from Susan Fowler about the current state of incident response. After surveying over 30 leading Bay Area companies about their incident response practices for their first issue, she’ll share insight into the trends found and tips and tricks for how to implement change at your company, as well as what the future of incident response holds.
  • MEF 3.0 - What You Need to Know
    MEF 3.0 - What You Need to Know Stan Hubbard - Dir. Communications & Research, MEF; Dan Pitt - SVP, MEF; Bob Mandeville - President, Iometrix Jan 24 2018 5:00 pm UTC 75 mins
    In Nov. 2017, MEF released our MEF 3.0 transformational global services framework for defining, delivering, and certifying agile, assured, and orchestrated services across a global ecosystem of automated networks. Dozens of service and technology firms have publicly embraced MEF 3.0 and currently are involved in MEF 3.0 development work.

    MEF 3.0 services provide an on-demand, cloud-centric experience with unprecedented user- and application-directed control over network resources and service capabilities.

    Over the next several months, MEF will host a series of webinars covering the key pillars of MEF 3.0:

    • Standardized, Orchestrated Services
    • Open LSO APIs
    • Agile Service & Technology Certification
    • Community Collaboration

    Our first webinar will provide an overview of MEF 3.0, including:

    • Explanation of the MEF 3.0 framework
    • Comparing MEF 3.0 to CE 2.0
    • Latest developments on inter-provider and intra-provider LSO APIs
    • An exciting new approach to MEF certifications
    • Expanded community collaboration
  • Introducing the World’s first Smart Network Connectivity Tester
    Introducing the World’s first Smart Network Connectivity Tester Lisa Schwartz, Senior Product Marketing Manager Jan 24 2018 5:00 pm UTC 60 mins
    For organizations challenged by the rapid growth of network-connected devices, this next-generation test tool enables installers and IT professionals to accelerate deployments and speed problem identification, improving the efficiency and effectiveness of these teams and the overall project at hand. Digital transformation has led to an exponential growth of IP-connected devices, including wireless access points, intelligent sensors, digital lighting, access controls, etc., many of which also rely on the enterprise network for power. This is putting pressure on the access network infrastructure, requiring major updates including new, high-powered power over Ethernet (PoE) across many industry segments.

    Using LinkRunner™ G2 with its wired Ethernet capabilities for both copper and fiber, Wi-Fi and Bluetooth support and the ability to use vendor-specific Android based apps means users can now execute their entire workflow on a single device. LinkRunner's unique Android™ OS* expands the functionality of the tester such that users can receive a trouble ticket, review documentation, test loaded PoE and network services, automatically document the results, and configure and triage connected devices.

    Spend a little time in your day with us to learn more about this breakthrough in network testing technology and how it can help your organization conquer the demands of deployment, configuration, troubleshooting and collaboration.

    * Android is a trademark of Google Inc.
  • Container Runtime Security with Sysdig Falco
    Container Runtime Security with Sysdig Falco Michael Ducy, Director of Community and Evangelism, Sysdig Jan 24 2018 6:00 pm UTC 60 mins
    While there have been many improvements around securing containers, there is still a large gap in monitoring the behavior of containers in production and taking action on any abnormal behavior. That’s why we created Sysdig Falco, the open source behavioral activity monitor for containerized environments.

    Sysdig Falco can detect and alert on anomalous behavior at the application, file, system, and network level. In this webinar attendees get a deep dive into Falco and learn:

    -How does behavioral security differ from existing security solutions like image scanning?

    -How does Falco work?

    -What can it detect?

    -How to build and customize rules.

    -How to extend with alerting options.

    Who should attend?

    If you're managing containers in production, or just beginning our container exploration, you'll want to attend to understand the security paradigms of containers and how to secure them.
  • PPM Tool Selection. It Matters.
    PPM Tool Selection. It Matters. Andy Jordan, Roffensian Consulting Inc. and Jim Tisch, CA Product Marketing Jan 24 2018 6:00 pm UTC 60 mins
    In today’s fast paced modern business management environment the need for the right project portfolio management or PPM software solution has never been more important. However, many companies are still not viewing these platforms as part of the strategic infrastructure that drives success, and that’s a big problem. Join industry expert Andy Jordan and CA’s own Jim Tisch as they discuss the issues including:
    •Why decisions must be driven from the top down
    •Why cost alone is an irrelevant and misleading factor in choosing a solution
    •The role IT does – and doesn’t, have in the decision-making process
    •The importance of a partner over a vendor
    •Measuring and managing the return on your PPM investment
    An organization won’t succeed simply because they choose the right tool, but they may well fail if they commit to the wrong one. Don’t miss this thought provoking webinar and give yourself a significant advantage in the battle to deliver consistent success.
  • Secure Information Sharing across Agency Boundaries
    Secure Information Sharing across Agency Boundaries Chris Tonjes, CIO, DC Office of the Attorney General & Sonny Hashmi, Managing Director, Global Public Sector, Box Jan 25 2018 4:00 pm UTC 60 mins
    Government agencies must collaborate to solve complex problems in healthcare, Human Services, Law Enforcement and Emergency Management. However, many of the legacy systems agencies use to coordinate and manage information are not easily extensible outside the agency boundary, requiring either expensive customized portal based solutions, or insecure data exchange via emails and DVDs.

    Box allows agencies to securely work together across agency boundaries, while maintaining the security and compliance that government agencies need. leveraging box, agencies can quickly form inter-agency working groups, collaborate on mission sensitive data, and ensure that all stakeholders remain informed of programs and initiatives, without sacrificing security.

    Join us on this webinar to learn how government agencies are designing modern solutions using cloud technologies to securely share sensitive information between agencies and non-governmental stakeholders. Whether working with citizens and private sector health providers in health and human services, or coordinating across jurisdictions in law enforcement, or collaborating across Federal, State and Local government boundaries in emergency management, agencies are implementing new ways to share relevant information in real time, without compromising the security and privacy of sensitive data. Hear from government CIOs on how they have approached these challenges.
  • Using Object Storage to Solve Unstructured Data Problems
    Using Object Storage to Solve Unstructured Data Problems Steven Hill 451 Research, Stefaan Vervaet WD, Molly Presley Quantum Jan 25 2018 4:00 pm UTC 60 mins
    Business is experiencing an increased dependence on unstructured data, such as complex business documents, work products and large media files. This presents a new and growing set of challenges for IT when it comes to preserving, protecting, monitoring and managing unstructured data at scale; and it’s a problem that affects enterprises and service providers alike. We believe that object storage’s massive scalability and rich metadata capabilities supports the collection of the extended information about the data itself—in the form of metadata—to provide customizable and specific reference points for identifying the contents and automating the management of unstructured data at storage-level throughout its entire lifecycle. To document these challenges, 451 Research – in cooperation with Western Digital’s HGST division – has developed and fielded an annual survey that reaches out to a vetted group of 100 enterprise and 100 service provider customers to evaluate the current nature of the unstructured data problem. This program looks to better establish market perceptions about modern object storage, explore current use cases, and outline customer expectations based on responses to our 2017 poll.
  • 20 Docker Security Tools Compared
    20 Docker Security Tools Compared Jorge Salamero Sanz and Knox Anderson Jan 25 2018 6:00 pm UTC 60 mins
    There are quite a few Docker security tools in the ecosystem; how do they compare?

    Everyone starts with image vulnerability scanning, but that's just the beginning and usually stops where your CI/CD pipeline ends. That’s why we created this extensive list of 20 container and Docker specific security tools that can help keep containers secure in production. https://sysdig.com/blog/20-docker-security-tools/

    We got lots of feedback and questions from many of you, so we decided to pick some of the most popular open source tools and commercial products, look at them in detail, and show them to you live in a webinar.

    Join Knox and Jorge from the Sysdig Team, for a 1 hour session to run through:

    -How to secure Docker containers and what are the best practices
    -Why you need to both static and dynamic (run-time) scanning for your images
    -What other container security measures and policies are necessary in production

    Demo: Comparing and implementing docker security basics with the most popular container security tools
  • PACS Archiving Concerns and Implications
    PACS Archiving Concerns and Implications Eric Rice, CTO, Mach7 Technologies and Brian Philips, Chief Solutions Architect, NETSCOUT Jan 25 2018 6:30 pm UTC 60 mins
    HIMSS Chapter of Arizona is excited to announce Webinar: PACS Archiving Discussion.

    NETSCOUT is co-hosting and has provided the webinar services here on Brighttalk.

    Your host: Perry Horner, CIO, Adelante Healthcare, this webinar is applicable for 1 CE hours.

    Picture Archiving and Communications System technologies have been around for decades with roots within hospital and health systems. Today the technology is also used by specialists in cardiology, pathology, oncology, and dermatology. Interoperability with these images is an imperative that is met with challenges. In this Webinar, we address how vendor neutral archive (VNA) technologies are enabling interoperability and why service assurance for improved visibility and monitoring helps to ensure success in delivering superior patient experience.

    Your co-presenters for this event are:

    Eric Rice is the CTO at Mach7 Technologies. For nearly 2 decades Eric has evaluated and designed clinical informatics solutions for the healthcare industry. Eric’s industry leadership and focus on medical imaging workflow and interoperability solutions have helped Mach7 define a new era in innovative, next-generation Enterprise Image Management solutions. Eric’s expertise draws on a design philosophy of user needs analysis where customer inputs are directly solicited and iteratively refined to deliver on solutions. Eric has a Bachelor of Science degree from Virginia Polytechnic Institute and a degree in Management Science & Information Technology from Virginia Tech..

    Brian Philips, Chief Solutions Architect, NETSCOUT 32 years re-inventing myself and creating solutions in the IT industry as an end user, consultant, systems engineer. 13 years with NetScout has gone by in a blink of the eye. As the Chief Solutions Architect at NETSCOUT, I work with NetScout’s enterprise customers and prospects to understand business needs and success criteria for each initiative and relative IT projects with our unique capabilities.
  • Developing Ethical IT in Your Organization
    Developing Ethical IT in Your Organization Hyoun Park Jan 30 2018 6:00 pm UTC 45 mins
    With AI, personal data, & business ethics all in ascendence, the need for ethical IT policies has never been greater. Otherwise, companies risk building services and products that fall short of the ethics and trust that they have been given by employees.

    In this webinar, Amalgam Insights explores how AI threatens ethical IT and provides guidance based on other rules-based frameworks that derive business outcomes, such as the law and corporate legislation.
  • Assuring UC&C Quality On-Prem, Hybrid, and into the Cloud
    Assuring UC&C Quality On-Prem, Hybrid, and into the Cloud Ray Krug, NETSCOUT Enterprise Solutions Engineer Jan 30 2018 6:00 pm UTC 60 mins
    UC&C platforms continue to evolve to satisfy the needs of your business communications and
    enhance user collaboration - but how can you keep up and assure service quality as you bring
    together multiple vendors, platforms creating these complex, hybrid integrated solutions.
    This session explores a framework for managing availability and service quality of multivendor onprem
    and hybrid Unified Communications Services such as Skype for Business; Cisco UC ; SIP Trunking;
    VoIP; desktop video; video conferencing; and telepresence, and discusses best practices for improving
    IT collaboration to reduce management costs and complexity, improve service quality and reduce
    MTTR.
  • Making the ESM Business Case: Strategies for Proving ServiceNow ROI
    Making the ESM Business Case: Strategies for Proving ServiceNow ROI Ellen Daley, Adam Mason, Meghan Lockwood Jan 30 2018 6:00 pm UTC 60 mins
    How Real-World Firms Transformed with Enterprise Service Management using ServiceNow.

    On Tuesday, January 30th, Join CEO, Ellen Daley, VP of Solutions and Innovation, Adam Mason, and Strategic Director of Marketing, Meghan Lockwood, to find out how to get the executive buy-in and prove your business case for Enterprise Service Management with ServiceNow.

    Learn what Forrester Research has to say about the Total Economic Impact of ServiceNow, find out how Acorio customers are reaping the benefits, and get you own exclusive pitch deck to help you win your business case.
  • Anypoint Platform 101: API-Led Integration Basics with MuleSoft
    Anypoint Platform 101: API-Led Integration Basics with MuleSoft Ahyoung An, Sr. Product Marketing Manager, MuleSoft; Brett Roeder, Principal Client Architect, MuleSoft Jan 30 2018 7:00 pm UTC 45 mins
    Whether you are new to Anypoint Platform or interested in MuleSoft’s latest innovations, watch this webinar to learn how to get started with Anypoint Platform, taking an API-led approach to integration.

    You’ll learn how to:

    - Design APIs quickly and consistently leveraging API fragments
    - Implement APIs, and transform data graphically
    - Auto-generate unit and integrated tests for APIs and integrations
    - Engage internal and external users throughout the lifecycle
    - Deploy, manage and analyze APIs and integrations in a unified management center
  • Unleashing the Enormous Power of Service Desk KPIs
    Unleashing the Enormous Power of Service Desk KPIs Jeff Rumburg, Managing Partner at MetricNet Jan 30 2018 7:00 pm UTC 60 mins
    An overview of best practices in Service Desk Performance Measurement.

    HEAR how the industry's top performing Service Desks track and trend their performance!

    LEARN how to use KPIs diagnostically to achieve World-Class Performance!

    APPLY Best Practices in Service Desk Performance Measurement and Management!

    In this webcast, MetricNet will share the key success factors in performance measurement from the industry's top performing Service Desks!
  • Sizing up the Enterprise Container Market
    Sizing up the Enterprise Container Market Jay Lyman, Principal Analyst, Development, DevOps & IT Ops Jan 30 2018 7:00 pm UTC 60 mins
    In this 451 Research webinar, we will discuss our market sizing research on container software revenue and growth, as well as enterprise drivers, challenges and the vendor landscape centered on Docker, Kubernetes and other container software.
  • Top Global Banks Innovating to Keep Pace with Fintech Companies
    Top Global Banks Innovating to Keep Pace with Fintech Companies Manoj Menon(Snr Partner & MD), Shailendra Soni (Principal Consultant), Shuvro Mainuddin (Consulting Analyst) Jan 31 2018 6:30 am UTC 60 mins
    New disruptive technologies are set to impact the global banking sector, forcing banks to redefine and transform themselves to survive in today's competitive market. The world's top banks, such as J.P. Morgan and Bank of America, have responded by forming digital transformation strategies to safeguard their existing market and venture into new ones. Fintech companies that began by targeting niche markets are now addressing the needs of a larger audience and directly competing against global banks. They have used technology to expedite the overall process and cut customer onboarding from a few days to a few minutes. While banks are open to working with Fintech companies, not all Fintech companies want to work with banks; they want to address customer pain points and deliver top-notch services and products at a fraction of the cost charged by banks and traditional financial services companies.
  • How Modern Enterprises Are Tackling the Migration from On-Premises to Cloud
    How Modern Enterprises Are Tackling the Migration from On-Premises to Cloud Dan Taylor, Senior Program Manager, Microsoft Jan 31 2018 4:00 pm UTC 60 mins
    The modern Cloud delivers faster time to market, lower IT costs, and greater overall value to the enterprise by allowing companies to focus more on the core business problems rather than the infrastructure used to solve them. But the path to the cloud can be challenging for anyone with an established presence on-premises, or in a private data center.

    Dan Taylor from Microsoft’s Cloud & Enterprise division shares with you how large enterprises are tackling this problem and gaining immediate value by leveraging the cloud. You’ll hear how enterprises are managing their migration to the cloud by embracing hybrid patterns, containerizing and migrating applications, using single-pane-of-glass monitoring solutions, and leveraging Azure to tackle data privacy.
  • Sysdig Container Intelligence Platform Overview
    Sysdig Container Intelligence Platform Overview Knox Anderson, Product Marketing Manager, Sysdig Jan 31 2018 6:00 pm UTC 60 mins
    Containers and microservices are designed to prove a reliable and low-cost way for teams to build and ship distributed applications. However, they also add extra layers of abstraction and orchestration to your environment that hinder your ability to do performance monitoring and security enforcement. Sysdig can help you overcome this challenge by providing full visibility including the ability to monitor and enforce policies at any level of the application stack.

    Register for the webinar to learn:

    - How to instrument your AWS environment with Sysdig
    - Best practices for leveraging orchestration and container metadata to optimize and secure your containers
    - How troubleshooting and forensics has changed in containerized environments
    - Best practices for alerting and securing ephemeral infrastructure
  • Defending Against HatMan Malware & Cyber Attacks on Industrial Control Systems
    Defending Against HatMan Malware & Cyber Attacks on Industrial Control Systems Joe Weiss, Managing Director, Applied Control Solution, LLC and Keao Caindec, Vice President of Marketing, Mocana Corporation Jan 31 2018 7:00 pm UTC 45 mins
    The Department of Homeland Security (DHS) released a report on the HatMan malware in December 2017. The focus of the malware attack was on key safety control systems used in industrial environments that impact the safety and reliability of mission-critical systems. In this webinar, we will provide you with:

    • An overview of the attack, also known as TRITON or Trisis
    • Identify the defensive mechanisms that failed
    • Provide recommendations and best practices for ensuring the safety and reliability of industrial control and safety systems.

    We look forward to having you join us for this informative session.