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IT Service Management

  • 2017 Predictions and Trends in DevOps   PagerDuty Inc. 2017 Predictions and Trends in DevOps PagerDuty Inc. John Rakowski - AppDynamics, Ilan Rabinovich - Datadog, Chris Genvais - Threat Stack, Arup Chakrabarti - PagerDuty Recorded: Jan 12 2017 59 mins
    As cloud adoption becomes an operating standard and containers, microservices, machine-learning gain traction, the complexity in application and infrastructure environments increases exponentially. To deal with the rising complexity of critical service, DevOps teams globally will be challenged to deliver better reliability and availability of the software they create and operate.

    Join PagerDuty as we host a discussion with leading organizations as they share trends and their predictions for 2017 on what DevOps teams will need to succeed.

    The DevOps expert panel will discuss:

    - Is DevOps finally mainstream?
    - Can enterprise organizations adopt DevOps practices?
    - Will central operations teams move closer to the application - codebase?
    - Does security become a part of the DevOps operational model?
  • Considerations for Deploying Virtual Network Functions and Services Considerations for Deploying Virtual Network Functions and Services Bruno Giguere - MEF; Mike Sapien - Ovum, Diego Lopez - ETSI NFV ISG; Ralph Santitoro - Fujitsu Recorded: Jan 12 2017 54 mins
    This webinar discusses considerations for implementing NFV to add new virtual network functions and virtual network services onto foundational Carrier Ethernet (CE) connectivity services. The webinar discusses terminology and use cases for different deployment models for virtual network functions at the customer premises or within the service provider’s data center or central office. The webinar also discusses different business and operational considerations when deploying NFV using Network Interface Devices (NIDs) and vCPE at the customer premises for different network functions and services.
  • Why Agile Seemed Like a Good Idea at the Time - 1 PMI PMP PDU Credit Why Agile Seemed Like a Good Idea at the Time - 1 PMI PMP PDU Credit Andy Jordan, ProjectManagement.com Recorded: Jan 12 2017 60 mins
    Organizations are frequently tempted to modify and adapt their Agile approaches as they become more experienced.  As they then try and expand Agile use into other areas, or as they look for ways to integrate Agile and traditional project execution approaches they realize they are facing some unintended consequences.  Join Andy Jordan, ProjectManagement.com as he discusses how best to look at options for enhancing or modifying Agile at your organization and how to ensure you aren’t causing future problems.

    This session is approved for 1 Project Management Institute (PMI) PMP Credit.
  • How Process Automation Helps CA Technologies Create a Disaster Recovery Strategy How Process Automation Helps CA Technologies Create a Disaster Recovery Strategy Jeremy Axmacher, Platform Engineer Recorded: Jan 11 2017 40 mins
    When disaster strikes, your number one priority is fast recovery. But trying to determine the root cause of the problem can be a time consuming, manual process. Join this webinar with CA Technologies’ internal IT team, as they discuss how automation has helped them save time with disaster recovery through consistent, predicable processes – and enabled them to get up and running again seamlessly.

    You will learn:
    How to save money and time from outages – even when the worst happens
    •How to shift your focus from manual problem solving to fast recovery through automation and repeatable processes
    •How keeping an audit trail prevented the team from making the same mistakes in the future
  • Data Exfiltration: A Landscape of Threat Data Exfiltration: A Landscape of Threat Paul Bowen and Sameer Khanna Strategic Architects, NETSCOUT Recorded: Jan 11 2017 32 mins
    70% of threats come from the inside, and half of it is unintentional. Unfortunately, these days loss of intellectual property is real.

    Red Cross Blood Service admitted to a personal data breach that affected over half a million donors. Stories like this have become the norm. How can you protect your organization from these threats? Please join Paul Bowen and Sameer Khanna, Strategic Architects with NETSCOUT as they discuss the state of the industry-specifically focused on loss of IP and personal data as a result of data exfiltration and breaches. In this webinar learn about:

    • Real world cases of where the threats lurk; for example, when a compromised network device communicates with a known malware distribution domain due to an unsecured configuration

    • Best practices including:

    o Network and End Point monitoring - a requirement for advanced threat detection
    o STIX intelligence and automated correlation
    o High Speed Threat hunting with long term storage of events that matter

    • How NETSCOUT can help you detect a breach, size the impact and prevent data loss
  • Does IT Asset Management Still have a Place in a Service Management World Does IT Asset Management Still have a Place in a Service Management World George Spalding, EVP from Pink Elephant Recorded: Jan 11 2017 56 mins
    We’ve been counting, measuring, assessing and reallocating IT assets since time began, or at least since IT time began. Now that we’ve moved into a world where Service Management is foundational to IT Asset Management (ITAM), do we still have to employ the resources (time, people, tools, etc.) involved in ITAM? After all, isn’t Configuration Management the same thing, only better? Do I need both disciplines? Isn’t ITAM really a function of Finance or Audit? As an ITAM professional, should I be worrying about my future employment prospects? Join George Spalding, EVP from Pink Elephant as he ponders the answers to these questions.
  • Evaluation to Implementation: Coca-Cola's Cloud Migration Strategy Made Easy Evaluation to Implementation: Coca-Cola's Cloud Migration Strategy Made Easy Danny Eng, Enterprise Integration Architect, The Coca-Cola Company Jag Ramaswamy, Enterprise Integration Lead, The Coca-Cola Recorded: Jan 10 2017 38 mins
    Just a few years ago, The Coca-Cola Company (TCCC) was completely on-premises, looking for a way to move toward their cloud-first strategy. Watch TCCC’s presentation from MuleSoft’s Atlanta Summit to learn Coke’s journey with MuleSoft starting from evaluation to how they are currently taking an API-led approach to integration. With this, Coke is now creating great customer experiences and enabling their sales force to continue to lead through innovation.

    Attendees will learn how TCCC is using MuleSoft to:

    Implement a microservices architecture
    Automate release management to accelerate time to production
    Move from a COE to a Center for Enablement (C4E) to maximize reuse
  • LSO Innovations Platform for Rapidly Introducing New Network Functionality LSO Innovations Platform for Rapidly Introducing New Network Functionality Daniel Bar-Lev, Dir. of Strategic Programs - MEF; Sarit Target, VP of R&D, SDN, LSO, Apps - ECI Telecom Recorded: Jan 10 2017 36 mins
    MEF's LSO Innovation Platform is a valuable tool for technology providers to develop and test both service orchestration functionality and business applications incrementally. Traditionally, service orchestration and business applications have been the domain of monolithic OSS/BSS systems that precluded the rapid introduction of new functionality. MEF's LSO Innovation Platform upends that approach and enables any best-of-breed analytics, assurance, control, fulfillment, performance, policy, security and usage functionality to be rapidly introduced into service provider environments. This webinar will provide a business-oriented explanation of the LSO Innovation Platform and explain its importance to service providers and technology providers in the telecom and cloud services market
  • Detecta, Identifica y Localiza Interferencia Wi-Fi Detecta, Identifica y Localiza Interferencia Wi-Fi Pepe Bonilla Cepeda Recorded: Jan 10 2017 90 mins
    Consume valioso ancho de banda, muchas veces sin que nos demos cuenta. Algunas fuentes de interferencia son fácilmente visibles, como un Smart Phone, pero algunas otras requieren de herramientas especializadas para ser detectadas, identificadas y localizadas. Durante este webinar hablaremos de las fuentes comunes de interferencia y presentaremos varias herramientas de Netscout que pueden ayudar a detectar interferencia, identificarla y localizarla para minimizar su impacto en redes WiFi.

    •Tipos de interferencias
    • Técnicas para detectarlas e identificarlas
    • Herramientas para el trabajo
    • Planificando y gestionando su red para contrarrestar interferencia
  • Financial Impact of Data Breaches Financial Impact of Data Breaches Roger J. Francis, Senior Consultant at Mandiant, a FireEye company Recorded: Jan 10 2017 49 mins
    Cyber threats are constantly evolving, increasing in both sophistication and how they impact victims. In today’s world, you must battle a wide range of adversaries, from hacktivists to state-sponsored threats. The most significant of these threats are advanced attackers who carefully plan and execute breaches into victim organisations.

    In this live webinar, Roger J. Francis, Senior Consultant at Mandiant, a FireEye company, will discuss real-world incidents and steps organisations should take to minimise the financial impact of a data breach.
  • Stop Malicious Activity by Analyzing Network Behavior Stop Malicious Activity by Analyzing Network Behavior Chris Matthieu, Director of IoT Engineering, Citrix, John Smith, Principal Solutions Architect, ExtraHop Networks Recorded: Jan 10 2017 33 mins
    In the ever-evolving world of persistent threats to your environment the only way to keep up with malicious actors is by utilizing behavior based profiling. In this webinar, we will show how you can rethink the network to detect and remediate threats in real time. When wire data visibility from ExtraHop meets automated response from Citrix Octoblu you're able to protect your environment without having to spend all your time wading through alerts.

    This webinar is perfect for any network or security professionals who are keen to maintain optimum visibility accross their entire network, allowing them to neutralise threats and reduce vulnerabilities.

    About the presenters:

    John Smith is Solutions Architect at ExtraHop and author of the wiredata.net blog. He is a Citrix Technology Professional and 16-year IT veteran specializing in application delivery, event correlation, security, web applications, and application virtualization. John’s background gives him an invaluable perspective on the challenges facing IT, and creating new approaches to deal with them. Follow him on Twitter: @jmsazboy

    Chris was the co-founder and CTO of Octoblu, a revolutionary real-time IoT platform recently acquired by Citrix. Octoblu connects things, systems, people and clouds to a global mesh network allowing users to automate and control design flows, processes and sensor data, and analyze/react to real-time events and messages as well as big data trends and anomalies.
    Follow him on Twitter: @ChrisMatthieu
  • CA PPM in der Praxis – Teil 4:  Reporting - Portlets, Dashboards, Ad-Hoc CA PPM in der Praxis – Teil 4: Reporting - Portlets, Dashboards, Ad-Hoc Stefanie Siegmann/Principal Consultant PPM/CA Technologies/ Recorded: Jan 10 2017 35 mins
    Im Projektmanagement gehört ein regelmäßiges Reporting zum Tagesgeschäft. Durch den Einsatz von vorgefertigten Reports lassen sich im täglichen Projektmanagementgeschäft erhebliche Zeiteinsparungen erzielen.

    In CA PPM finden sich eine Vielzahl von fertigen Reports zu den Themen Projekte, Ideen, Ressourcen, Finanzen, Portfolios, usw. Für Sonderfälle lassen sich auch Ad-Hoc-Reports je nach Bedarf schnell und einfach erstellen.

    Aber nicht nur Reports helfen einem Projekt- oder Portfoliomanager, sondern auch Portlets und Dashboards, die mit Real-Time-Daten einen ständig aktuellen Aufschluss über die momentane Situation geben.

    In diesem Seminar wird anhand von Beispielen aufgezeigt werden, wie Reporting die Aufgaben in CA PPM unterstützt.
    Hierbei werden wir auf folgende Themen eingehen:
    •Best Practice Einsatz von Analyse-Portlets und deren Konfigurationsmöglichkeiten.
    •Best Practice Einsatz von Standardreports
    •Erstellen von eigenen Ad-Hoc-Reports mit Auswertung unserer eigenen konfigurierten Datenfelder
    •Erstellmöglichkeit von eigenen Drill-Down-Reports über den Report-Designer

    Wir freuen uns darauf, Ihnen als Abschluss unserer Seminarreihe „CA PPM in der Praxis“ das Thema Reporting darstellen zu können, welches alle bisherigen Themen vereint.
  • Top 5 CMDB Source Types Top 5 CMDB Source Types Dan Ortega - Vice President of Marketing Recorded: Jan 10 2017 4 mins
    In this episode we will review our list of the Top 5 CMDB Source Types.
    These are based on data gathered from hundreds of CMDB stand-ups and data quality initiatives using our data quality management solutions.
  • Wi-Fi Optimization KPIs Explained Wi-Fi Optimization KPIs Explained Devin Akin, CEO, Divergent Dynamics Recorded: Jan 5 2017 61 mins
    Key Performance Indicators (KPIs) for WLAN deployments can provide insight into how well the WLAN is performing. They allow engineers to quickly assess whether a network is operating at or near capacity and within industry best practices. But which KPIs are most valuable and what values for each one can be considered good? In this webinar, industry expert Devin Akin will discuss good, average, and bad values of each KPI and will explain how to assess each value.

    You won’t want to miss this cut-to-the-chase hour designed to help you understand how to save valuable time when optimizing your Wi-Fi.

    Devin Akin Bio:
    •15+ years of Innovative Experience in Wi-Fi
    •Named to the TWW Top 100 Wireless Technology Experts list for 2014
    •Co-founder/CTO, The CWNP Program (cwnp.com), 2001-2009
    •Chief Wi-Fi Architect, Aerohive Networks 2009-2013
    •Network Architect, Evangelist, Author, Speaker, Teacher, Blogger
    •Advisor to most Wi-Fi manufacturers at some point since 2001
  • How to do Big Room Planning How to do Big Room Planning Martin Burns, Agile Transformation Consultant Recorded: Jan 5 2017 58 mins
    Do you want faster time to market, improved quality, strategic alignment between IT and the business, and predictable delivery of features that customers actually want?

    The secret to preventing and overcoming common organizational roadblocks (unrealistic plans, too many priorities, lack of commitment, late delivery, finger pointing and blame) is Big Room Planning. Big Room Planning is real-time, collaborative release planning, where you identify risks early, untangle dependencies, and effectively scope your work so you can prioritize and deliver value faster. If you have multiple development teams collaborating on time-sensitive projects, join CA Agile Central Services Architect, Carolina Weibring, on Thursday, January 5, 10am PT / 1pm ET, to learn:

    •Why you should care about Big Room Planning
    •How big room planning works: who participates, what you do, and why it’s worthwhile
    •How to break down departmental silos and increase cross-functional collaboration

    Following the presentation, we will have ample time for Q&A.
  • Top 5 IoT applications for IT Top 5 IoT applications for IT Dan Ortega - Vice President of Marketing Recorded: Jan 4 2017 4 mins
    In this episode we will review the Top 5 (Internet-of-Things) applications for IT. This Top 5 list was inspired by an article in Forbes reporting on Gartner predictions for The Internet-of-Things (IoT) technologies in 2017 and 2018.
  • Pen Testing Certification Services Pen Testing Certification Services Andrew Whitaker Recorded: Dec 28 2016 51 mins
    Penetration Testing has long been used to help prevent data breaches, to understand security weaknesses on your network and to test security controls. An important and required process for many organizations, penetration testing needs to be planned for carefully.

    Join our penetration testing expert for a discussion on the latest trends and considerations before your next pen-test.
  • Rapid7 AppSpider Product Demo Rapid7 AppSpider Product Demo Hollis Howell Recorded: Dec 22 2016 23 mins
    While today's malicious attackers pursue a variety of goals, they share a preferred channel of attack - the millions of custom web, mobile, and cloud applications companies deploy to serve their customers.

    Join us for a live demo of Rapid7's AppSpider, to explore its capabilities of dynamically scanning applications for vulnerabilities across all modern technologies.
  • Monitor and Troubleshoot with Anypoint Runtime Manager 2.0 Monitor and Troubleshoot with Anypoint Runtime Manager 2.0 Suchi Deshpande, Sr. Product Manager and Aaron Landgraf, Sr. Product Marketer, MuleSoft Recorded: Dec 20 2016 37 mins
    With Anypoint Runtime Manager 2.0, MuleSoft customers can monitor, troubleshoot, analyze and manage applications and APIs deployed in the cloud or on-premises, in a sandbox, staging or production environment from a single pane of glass.

    In this demo-driven webinar, Suchi Deshpande, Sr. Product Manager, MuleSoft will show how Anypoint Runtime Manager provides a unified view of applications, servers, and APIs, no matter where they are running - increasing visibility into complex hybrid landscapes and reducing mean time to resolution when issues occur.

    Attendees will learn:

    - Deploy Mule applications to the cloud for rapid testing and iteration, then move on-premises as business requirements demand
    - Proactively monitor and maintain quality, availability and performance of critical network resources with Alerts and Insights
    - Leverage runtime APIs to extend Anypoint Runtime Manager into your existing DevOps practice for continuous deployment
    - Migrate investments from MMC with preconfigured scripts
  • Simulation Exercises & Breach Strategy Simulation Exercises & Breach Strategy Jordan Rogers Recorded: Dec 20 2016 54 mins
    It's common for today's mature security professionals to test their disaster recovery, but that's not always the case with incident response. There is tremendous value in running simulation exercises for your IR as it almost always leads to massive gaps being found in the response process.

    Join Jordan Rogers, Senior Consultant for Strategic Services from Rapid7 for an informative conversation on how and why security professionals need to develop a program for testing your incident response plan.
  • Live Demo of OptiView XG Live Demo of OptiView XG Mike Pennacchi, Network Protocol Specialists Recorded: Dec 20 2016 60 mins
    Troubleshooting performance problems in today’s networks is only getting more complex:

    • Growth of 10G links with limited visibility
    • Increasing demands on wireless networks
    • Complex infrastructure with outdated documentation

    Last thing you need are hard-to-use tools that are complex in themselves or require extensive training before you can effectively use them.

    Please join us for a free webinar where Mike Pennacchi will talk about these issues and present a live demo of the OptiView® XG Network Analysis Tablet.

    XG expedites network performance problem solving by automating root cause analysis and providing guided troubleshooting to address problem areas - anywhere on the network – wired or wireless.
  • Industrial approach & support from standards in minimising ICT carbon footprint Industrial approach & support from standards in minimising ICT carbon footprint Lance Ruetimann, Joe Baguley & Jean Manuel Canet Recorded: Dec 20 2016 61 mins
    ICTFOOTPRINT will hold a free webinar about ICT Standards for Data Centres and ICT Sustainability on 20th December 2016, 15:00 CET, open to all those with an interest in becoming more sustainable in their ICT.

    During the 1-hour webinar, Lance Rϋtimann (Vice President of The Green Grid) will share his views and tips, on how the European EN 50600 Series of Standards came about as a motivation to deliver a comprehensive EN standard for Data centres to help rise to the challenge of various situations such as one room to multiple building facilities and diverse business models with individual complexities.

    Moreover, Joe Baguley (Vice President & Chief Technology Officer, EMEA at VMware) will provide us with stimulating insights on some major recommendations that VMWare works on whilst minimising its ICT corporate footprint, described in VMware's Global Impact Report 2015 - Force for Good.

    Plus, Jean Manuel Canet (Vice-Chairman Working Party “ICT and climate change” at International Telecommunication Union) will explain some ITU-T methodologies for a sustainable ICT.

    Follow the webinar about the EN 50600 Series of Standards, with Lance Ruetimann (Siemens) illustrating the EN 50600 motivations, key aspects and main impact
  • Top 5 CMDB Asset Types Top 5 CMDB Asset Types Dan Ortega - Vice President of Marketing Recorded: Dec 17 2016 5 mins
    In this episodes of Blazent's Top 5, we will review the Top 5 CMDB asset types we have encountered across hundreds of stand-ups and data quality engagements.
  • How Process Automation Works with On-Boarding/Off-Boarding How Process Automation Works with On-Boarding/Off-Boarding Jeremy Axmacher, Platform Engineer Recorded: Dec 15 2016 47 mins
    As many IT professionals know, on-boarding and off-boarding employees takes more than just a conversation with HR. There are dozens of tasks to do before during, and after, that require both time and budget. Join this webinar with CA Technologies’ internal IT team, as they discuss how they use CA Process Automation to automate their own on-boarding and off-boarding processes, remove manual errors, and speed up the delivery of services.

    You will learn:
    How a 12,000 employee company streamlines on-boarding and off-boarding
    How to simplify integration and save time through automation of tasks
    How to ensure employees get on-boarded efficiently so they can provide value faster, and off-boarded quickly and securely
  • Live Demo of OptiView XG Live Demo of OptiView XG Mike Pennacchi, Network Protocol Specialists Jan 17 2017 6:00 pm UTC 60 mins
    Troubleshooting performance problems in today’s networks is only getting more complex:

    • Growth of 10G links with limited visibility
    • Increasing demands on wireless networks
    • Complex infrastructure with outdated documentation

    Last thing you need are hard-to-use tools that are complex in themselves or require extensive training before you can effectively use them.

    Please join us for a free webinar where Mike Pennacchi will talk about these issues and present a live demo of the OptiView® XG Network Analysis Tablet.

    XG expedites network performance problem solving by automating root cause analysis and providing guided troubleshooting to address problem areas - anywhere on the network – wired or wireless.
  • The State of Incident Management The State of Incident Management Roy Atkinson and Vincent Geffray Jan 17 2017 6:00 pm UTC 60 mins
    Lack of Automation Hinders Speed of Response to IT Outages and Incidents
    Incident management is one of the primary processes of a support center. In order to better understand the current state of this process—which gives insight into the state of IT in general—Everbridge conducted a survey of 152 IT professionals, seeking to better understand the frequency and severity of incidents.

    In this webinar, HDI’s senior analyst and an Everbridge practitioner will engage in an exchange of ideas and questions about the Everbridge survey and findings, also introducing elements of HDI’s own 2016 research findings. Some items under discussion will be:

    * The number of major incidents experienced
    * The effects of IT incidents and outages
    * The average cost of IT downtime
    * Response times for various support channels
    * Customer satisfaction with the support center
  • What to know about ServiceNow for 2017 What to know about ServiceNow for 2017 Ellen Daley Jan 17 2017 6:00 pm UTC 60 mins
    Are you prepared to maximize ServiceNow in 2017? Register today to be a part of a virtual round table where our ServiceNow Experts discuss their predictions for 2017.

    What to expect:

    - Learn our 8 key predictions for ServiceNow and Service Management in 2017

    - Submit your own questions you want the panel to answer

    - Network with industry peers online and get key insights on what other companies are predicting and prioritizing for 2017.
  • How Process Automation Works Within the NOC & Infrastructure How Process Automation Works Within the NOC & Infrastructure Jeremy Axmacher, Platform Engineer Jan 17 2017 8:00 pm UTC 60 mins
    To cope with business demand, servers must be built – which is a highly manual process that often lacks standardization. Join this webinar with CA Technologies’ internal IT team, as they discuss how CA Process Automation enables them to automation core infrastructure tasks, including server deployment, maintenance and retirement – and saved their team 20 hours a day of manual work.

    You will learn:
    How CA Technologies’ internal IT team saves time automating triage and remediation
    How workflows can be easily adapted to detect issues quickly
    How new servers are now deployed within a matter of minutes with standardized builds and security protocols
  • 2017 Trends in Services 2017 Trends in Services Kelly Morgan, Research Vice President - Services Jan 18 2017 3:00 pm UTC 60 mins
    The next wave of cloud computing is coming, and it is going to take the shape of serving distinct enterprise needs in an on-demand fashion. It is normal for enterprise IT departments to provision or procure IaaS, PaaS or SaaS services now. That in turn means that a larger galaxy of business needs and operational complexities will be tackled as the next way to monetize cloud infrastructure. The trickle of specialized providers doing boutique services such as disaster recovery as a service, compliance as a service and database as a service could well become a flood.

    Join Kelly Morgan, Research Vice President for Services as she uncovers what service providers will need to change in order to gain a competitive advantage in 2017, and what the sources of demand for multi-tenant datacenters will be in the coming year.
  • Escaping the Storage Licensing Money Pit Escaping the Storage Licensing Money Pit Dave Wright - Vice President & General Manager, NetApp SolidFire and Tim Stammers - Senior Storage Analyst, 451 Research Jan 18 2017 7:00 pm UTC 60 mins
    The tables have been stacked against storage buyers for decades, but a change is coming. Forget the endless refresh treadmill of monolithic storage systems, and licensing models that are not just inflexible, but also force you to pay again and again for the same technology. Join this webinar to learn how to liberate your storage budget, and pay for storage the way that suits your business rather than the vendors, with 451 Research senior analyst Tim Stammers, and NetApp SolidFire’s Vice President & General Manager, Dave Wright.
  • Helping flydubai Takeoff with APIs and Digital Transformation Integration Helping flydubai Takeoff with APIs and Digital Transformation Integration Mohammed Ahteshamuddin, Vice President IT, flydubai & Paul Crerand, Director Solution Consulting, MuleSoft Jan 18 2017 10:00 pm UTC 60 mins
    IATA estimates that by 2034 there will be 7.3 billion air passengers globally, which is twice more than what we have today. Alongside economic forces and passenger demands, pressure on the aviation and travel industry remains as intense as ever.

    Since launching in 2009, flydubai has strived to remove barriers to travel and enhance connectivity between different cultures. With 90 destinations in 44 countries, flydubai has embarked on a digital transformation journey to help enhance business agility, flexibility and the customer experience. Connecting and integrating your SaaS platforms, APIs and application networks is critical in today's digital world, regardless of industry.

    Join Mohammed Ahteshamuddin, Vice President IT – Customer Experience & Passenger Services System, flydubai, and Paul Crerand, Director Solution Consulting, MuleSoft, on Thursday, December 8 at 10am (GMT) for a live webinar as they share their story and best practices.
  • Certificate management for PCoIP Zero Clients and PCoIP Management Console Certificate management for PCoIP Zero Clients and PCoIP Management Console Paul Barrett, Systems Specialist Teradici Jan 19 2017 6:00 pm UTC 60 mins
    One of the common technical questions our Technical Support team receives is how to best manage security certificates for PCoIP Zero Clients and PCoIP Management Console.
    Hear from our PCoIP expert, Paul Barrett who will describe:
    •What the common challenges are setting up certificates
    •How certificates work in a PCoIP-based deployment
    •Ways to create and install certificates
    •How to best maintain your certificates through expirations or migrations
    This webinar will include a demo illustrating how to deal most effectively with certificates with 10 minutes for Q&A where you can ask our resident expert.
    Q&A will follow at the end of the session.
  • Are Hybrid Clouds in Tune with Future Business Growth? Are Hybrid Clouds in Tune with Future Business Growth? Agatha Poon 451 Research, Rajesh Awasthi Tata Communications Jan 24 2017 6:30 am UTC 60 mins
    Advancements in infrastructure and platform technologies with growing availability of innovative business models has inclined the focus on user-centric service delivery mechanisms by redefining the very nature of IT strategy within a business organization. Companies that wish to pave the way for a successful digital transformation journey must shed conventional thinking and embrace towards an agile approach to IT operations and have a reliable and intelligent Ecosystem. So, to start with, we ask ourselves How and What should we look for in a partner?
  • 2017 Trends in Cloud 2017 Trends in Cloud William Fellows, Founder and Research Vice President - Cloud Jan 24 2017 4:00 pm UTC 60 mins
    Digital transformation is a business imperative, not an option. Cloud is powering this change: It provides the new style of IT that supports the information, process and platform transformations required to link technology and information assets with marketing and customer experience to deliver new or enhanced digital processes.

    Join William Fellows, Founder and Research Vice President for Cloud, as he discusses what’s coming this year in cloud, and how the industry’s major battleground in 2017 will be how, from where and at what price cloud transformation services are delivered to customers.
  • 7 Questions To Consider When Looking For An Effective Endpoint Solution 7 Questions To Consider When Looking For An Effective Endpoint Solution Josh Goldfarb, VP, CTO - Emerging Technologies, FireEye, Inc. Jan 25 2017 2:00 pm UTC 45 mins
    The endpoint market is one that everyone seems to be talking about these days. With all that hype and buzz comes a confusing vendor landscape filled with nearly identical marketing speak from each and every vendor. How can the security professional make sense of all this noise? While certainly not an exhaustive list, here are seven questions to get you started.
  • Are Hybrid Clouds in tune with future business growth? Are Hybrid Clouds in tune with future business growth? Agatha Poon 451 Research, Vikram Balimidi Tata Communications Jan 25 2017 4:00 pm UTC 60 mins
    Advancements in infrastructure and platform technologies with growing availability of innovative business models has inclined the focus on user-centric service delivery mechanisms by redefining the very nature of IT strategy within a business organization. Companies that wish to pave the way for a successful digital transformation journey must shed conventional thinking and embrace towards an agile approach to IT operations and have a reliable and intelligent Ecosystem. So, to start with, we ask ourselves How and What should we look for in a partner?
  • Big Room Planning: Harnessing the Power of Agile at Scale Big Room Planning: Harnessing the Power of Agile at Scale Jonas Högstrand & Andrew Sales Jan 26 2017 9:00 am UTC 60 mins
    Harnessing the Power of Agile at Scale with Big Room Planning

    Many organisations are already using agile methodologies like Scrum, but largely at an individual team level.
    But how do you ensure correlation and coordination between different agile teams? How do you ensure alignment between business strategy and execution level? And how do you provide business stakeholders with visibility to track the progress of ongoing projects and programmes – traditional and agile?
    The secret to succeeding with Enterprise Scale Agile is Big Room Planning; real-time collaboration, where teams identify risks early, untangle dependencies, and effectively plan their work aligned to business priorities and customer needs.

    In this webinar, Jonas Högstrand and Andrew Sales, will discuss:

    •What benefits organisations can achieve with greater levels of business agility
    •Why Big Room Planning is a core activity for succeeding with agile at scale and the agile behaviours it drives
    •How Big Room Planning works, who participates, what you do and why it’s worthwhile
    •How CA Agile Central supports Big Room Planning and provides visibility to track and steer the plans that are created

    Learn how to achieve faster time to market, improved quality, strategic alignment between IT and the business, and predictable delivery of features that delight customers.
  • The Three Strategies to Mak Change Management Happen The Three Strategies to Mak Change Management Happen Troy DuMoulin, VP of Research and Development, Pink Elephant & Carlos Bernal, Dir. of Enterprise Product Management, Cherwell Jan 26 2017 4:00 pm UTC 30 mins
    Learn how to reduce risk and add value to the business through effective Change Management implementation. Troy DuMoulin, ITIL Expert with Pink Elephant, and Carlos Bernal, ITSM Leader with Cherwell, will provide practical advice on how successful IT organizations establish effective Service Transition processes such as Change & Release Management, while balancing both risk and speed.
  • Organization Change Management in Agile Transformation Organization Change Management in Agile Transformation Saif Islam, Director Practice Services Jan 26 2017 6:00 pm UTC 60 mins
    Introducing Agile to an organization fundamentally changes how people work and collaborate at individual, team and program levels. Change is hard. Large scale change is much harder.

    According to Mckinsey article, 70% large transformation initiatives fail to meet their objectives. Organizational, cultural, and behavioral change management is critical to any successful transformation.

    In this webinar, we will focus on:
    · Readiness for Change: Sense of urgency, executive support and shared vision
    · Execute Change: Communication, empowerment and quick wins
    · Sustain Change: Promotion of success and anchoring change
    Following the webinar we’ll leave time for Q&A, so bring your questions!

    Please join this webinar by Saif Islam (Director of Services) on Jan 26th at 1pm ET
  • How Insurance Compares: Benchmarking Digital and API Best Practices How Insurance Compares: Benchmarking Digital and API Best Practices Tony Cassin-Scott, Insurance Data, Digital and IT Strategist & Jerome Bugnet, Insurance API Specialist, MuleSoft Jan 26 2017 10:00 pm UTC 60 mins
    The Insurance industry is risk averse by its very nature. However, with a 10x increase in Insurance technology investment between 2010-2015, is the industry about to push through its own digital revolution?

    Join Tony Cassin-Scott, Insurance Data, Digital and IT Strategist, and Jerome Bugnet, Insurance API Specialist, MuleSoft, on December 14 at 10am (GMT) for a live webinar as they discuss how the world’s most progressive insurers are embracing digital transformation and APIs (Application Program Interface) to build and deploy industry-specific software applications, and how this compares against their peers in other industries.
  • Managing SIP Trunking Environments Efficiently and Effectively in 2017 Managing SIP Trunking Environments Efficiently and Effectively in 2017 Ray Krug - Solutions Engineer Jan 31 2017 10:30 am UTC 45 mins
    42% of large organisations now use SIP trunking* with a further 16% planning to reduce costs, increase agility and boost business productivity deploying SIP.

    Issues with UC can quickly erode the promised cost and feature benefits of SIP Trunking, so IT managers need to be armed to quickly triage the source of the problems across a complex landscape of mixed endpoints, third party providers of SIP Trunks, session boarder controllers, UC servers, gateways, and networks.

    This 30 mins webinar explores how to get the most from SIP and SIP Trunking to make sure that UC operates at its best, including:

    • The importance of a holistic mulit-vendor management architecture to manage SIP Trunking alongside other UC and data services
    • How to rapidly triage of complex SIP Trunking Issues and problems
    • The need for critical evidence and insight to external PSTN / SIP Trunk service providers to accelerate problem resolution
    • Identification of Network and WAN capacity management issues to help identify bottlenecks
  • Why GRC Programs Fail Why GRC Programs Fail Philip Aldrich (Dell / EMC) and Jennifer Anderson (Verterim) Jan 31 2017 4:00 pm UTC 60 mins
    Learn the top 8 reasons why GRC programs fail - no matter the size of the program. We will share what you can do to: identify red flags to side-step failure, turn failures into successes, create the path to GRC success The session will incorporate the use of GRC tools as well as company / organizational tips.
  • Secrets from the Inside: Building & Integrating Today's IT Infrastructure Secrets from the Inside: Building & Integrating Today's IT Infrastructure Mike Hamilton, Director of IT, MuleSoft; Ahyoung An, Product Marketing Manager, MuleSoft Jan 31 2017 5:00 pm UTC 45 mins
    For fast-growing companies, it is difficult to build an IT infrastructure that meets the needs of today and the future. Faced with the same challenge of rapid growth at MuleSoft, we have deployed MuleSoft to decouple core systems and enable the automation of core business processes. Join this webinar to discuss the ever-increasing demands of enterprise hybrid integration platforms, application integration, API connectivity, testing and deployment.
  • Managing SIP Trunking Environments Efficiently and Effectively in 2017 Managing SIP Trunking Environments Efficiently and Effectively in 2017 Ray Krug - Solutions Engineer Jan 31 2017 6:00 pm UTC 45 mins
    42% of large organisations now use SIP trunking* with a further 16% planning to reduce costs, increase agility and boost business productivity deploying SIP.

    Issues with UC can quickly erode the promised cost and feature benefits of SIP Trunking, so IT managers need to be armed to quickly triage the source of the problems across a complex landscape of mixed endpoints, third party providers of SIP Trunks, session boarder controllers, UC servers, gateways, and networks.

    This 30 mins webinar explores how to get the most from SIP and SIP Trunking to make sure that UC operates at its best, including:

    • The importance of a holistic mulit-vendor management architecture to manage SIP Trunking alongside other UC and data services
    • How to rapidly triage of complex SIP Trunking Issues and problems
    • The need for critical evidence and insight to external PSTN / SIP Trunk service providers to accelerate problem resolution
    • Identification of Network and WAN capacity management issues to help identify bottlenecks
  • Why You Deserve More Than an MSSP Why You Deserve More Than an MSSP David Etue, Kimberlee Bachman Jan 31 2017 7:00 pm UTC 75 mins
    Does your managed security services provider make your life easier? Many security professionals we work with say their MSSP is alleviating some but not all of the pressure they face daily related to preventing targeted malware, customer data theft and even resource constraints.
    Spend some time with Rapid7 experts David Etue, VP of Managed Services and Kimberlee Bachman, Solutions Marketing manager to understand how Managed Detection and Response is a modern replacement for MSSP.
    Learn the answers to these common questions:
    • With so many MSSPs, what problems did MDR services emerge to solve?
    • How does the triangle of people, process, and technology differ for MSSP and MDR?
    • How does a Managed Detection and Response service extend your team for Incident Detection and Response?
    • What are the right questions to ask when evaluating an MDR vs an MSSP?
    • How can both MDR and MSSP work for customers?
  • The Value of Integration: Results from a Benchmark Study The Value of Integration: Results from a Benchmark Study Sarvesh Jagannivas, VP Product & Industry Marketing, MuleSoft Feb 7 2017 5:00 pm UTC 45 mins
    Chief architects and CIOs know that API-led connectivity drives business and IT agility. MuleSoft surveyed tech leaders among its customers and discovered not only the value of IT agility, but dramatic, measurable business outcomes for organizations that adopted an integration approach. This webinar will provide a practical approach to understanding the value of API-led connectivity within your company.
  • 2017 Tech M&A Outlook 2017 Tech M&A Outlook Brenon Daly, Research Director - M&A Feb 7 2017 6:00 pm UTC 60 mins
    With tech acquirers having spent a record $1 trillion over the past two year, what’s the outlook for M&A activity in 2017? Where will buyers be looking and what do they expect to have to spend? Drawing on data and insight from across 451 Research, our annual Tech M&A Outlook webinar will highlight specific trends in key enterprise IT markets – including information security, software, mobility and IoT -- that will shape dealflow and valuations in the coming year.

    Join Brenon Daly, 451 Research’s Director of Financials, for a look at where the tech M&A market is headed after its recent record run.
  • Aligning Web Application Security  with DevOps and IoT Trends Aligning Web Application Security with DevOps and IoT Trends Amy DeMartine, Principal Analyst, Forrester. Jason Kent, VP Web App Security, Qualys Feb 7 2017 7:00 pm UTC 60 mins
    For organizations around the world, attacks on web applications are quickly becoming the main source of data loss. As the proliferation of IoT devices complicates the web app security landscape, security teams must engage with key app development counterparts to better secure apps across new types of devices, without slowing rapid DevOps methods or adding InfoSec strain.

    During this webcast, guest speakers Amy DeMartine, Principal Analyst at Forrester, and Jason Kent, VP of Web Application Security at Qualys will cover how you can:

    - Secure apps at the speed of DevOps
    - Utilize web security and infrastructure security assessment practices in the age of IoT
    - Mitigate the risk presented by the new IoT attack surface with the help of automated testing tools and DevSec Ops collaboration



    This webcast includes a live demo and Q&A.