Hi [[ session.user.profile.firstName ]]

IT Service Management

  • Best Practices for Implementing Strategic Portfolio Management with Forrester
    Best Practices for Implementing Strategic Portfolio Management with Forrester Margo Vistacion (VP, Principal Analyst, Forrester), Richard Hawes (Director Product Marketing ITBJM, ServiceNow) Recorded: Apr 20 2018 58 mins
    Organizations are trying to drive transparency between IT and the business, but the range of tools and the effort required to compile and translate planning into IT portfolio investments can make business-like conversations impossible for IT.

    In this webinar, guest speaker, Forrester VP and principal analyst Margo Visitacion will discuss best practices for the implementation of Strategic Portfolio Planning and why it is essential to your Digital Transformation. ServiceNow will also discuss how it provides a single platform that delivers a unified view of how business products, domains, and capabilities drive technology innovation, which it believes led to ServiceNow being named as a leader in The Forrester Wave™: Strategic Portfolio Management Tools, Q3 2017 (Forrester Research, Inc., September 20, 2017)
  • The Future of Project and Portfolio Management
    The Future of Project and Portfolio Management Rick Bylina (Sr. Product Marketing Manager, ServiceNow), Simon Grice (Principal Solution Consultant, ITBM) Recorded: Apr 20 2018 58 mins
    The days of managing IT projects in legacy standalone tools are coming to an end. Progressive PMOs know that they have a key role in driving digital transformation by focusing on the right investments and optimizing resources for all work, whether planned or unplanned.

    In this session, we’ll use a live demonstration to show how ServiceNow PPM can provide unique insights into the full IT project lifecycle on a single platform. We’ll show how the ServiceNow solution can align a request with business goals, allocate the best resources, and build and release a solution – all using the most efficient methodology on the most appropriate platform.
  • Asiantuntija on ylivertainen liikevaihdon tekijä
    Asiantuntija on ylivertainen liikevaihdon tekijä Pekka Paloheimo Recorded: Apr 20 2018 40 mins
    Yritykset elävät myynnistä – ja siksi jokainen asiantuntija on myyjä

    Kenellä yrityksessäsi tai organisaatiossasi on eniten asiakaskontakteja? Todennäköisesti jokaisella asiantuntijalla, devaajalla, teknisellä tuella, projektipäälliköllä jne. Ja yleensä heitä kuunnellaan aivan eri tavalla kuin myyjää…

    Asiantuntijoilla on ylivertainen paikka kasvattaa yritystensä liikevaihtoa joko myymällä itse, tai antamalla myynnille kullanhohtoisia vinkkejä. Olipa kyse devaajasta tai teknisestä tuesta, molemmat pääsevät lähelle asiakasta ja nauttivat luottamusta, arvostusta ja sympatiaa, josta myyjä voi pahimmillaan vain uneksia. Kun asiantuntija ohimennen mainitsee, että ohjelmaan tai laitteeseen kannattaisi varmaan hankkia joku lisäominaisuus tai -osa, asiakas ei koe olevansa myyntityön kohde.

    Miksi usein kuulee kuitenkin sanottavan, ettei insinööri osaa myydä… tai ”en minä ole myyjä, olen asiantuntija…” tai jopa ”taas on myyty jotain ihan muuta kuin asiakkaan tarve on tai pystytään toimittamaan.” Ongelma ei ole asiantuntijoiden myyntiosaamisessa (toki tässäkin on paljon parannettavaa) vaan johdon asenteessa ja sitä seuraavassa sanattomassa ja tahattomassa viestinnässä.

    Asiantuntijamyynti on ensisijaisesti johtamiskysymys. Tässä webinaarissa keskitymme vaativaa asiantuntijamyyntiä tekevien organisaatioiden kannalta kriittisiin kysymyksiin:

    - Miksi asiantuntijan roolissa myynti on ENSISIJAISEN tärkeää?
    - Miksi aktiivista myyntityötä on syytä arvostaa ja siihen on kannustettava jokaista roolista riippumatta?
    - Miksi jokainen asiakaskohtaaminen on myyntitilanne?

    Asiantuntijana Pekka Paloheimo, Senior Consultant, Mercuri International Oy

    Pekka Paloheimo on myynnin ja johtamisen valmentaja, konsultti ja asiantuntija Mercuri International Oy:ssä.
  • Nasdaq's Business Transformation: Accelerated with AppDynamics & AWS
    Nasdaq's Business Transformation: Accelerated with AppDynamics & AWS Featured Speaker: Heather Abbott, SVP of Corporate Solutions of Nasdaq; featuring David from AWS and Justin from AppDynamics Recorded: Apr 19 2018 56 mins
    Nasdaq is transforming — focusing on technology-driven innovation centered around their strengths in market-powering data and analytics. Supporting this move, Nasdaq is cloud-enabling all core applications using AWS for agility and using AppDynamics to speed up, visualize, and validate the migration process.

    An AppDynamics-powered migration has allowed Nasdaq to support its strategic pillars of user engagement, velocity, and agile infrastructure, empowering them to draw clear, understandable correlations between customer experience and application performance.

    Hear experts from Nasdaq, AWS, and AppDynamics for in this on demand webinar. You’ll learn:

    - How to justify moving to AWS and re-platforming applications
    - How AppDynamics provides full visibility into hybrid cloud performance
    - How a common dashboard across ops, dev, and infrastructure teams can accelerate DevOps adoption
  • Creative Invoicing and Billing with Tag Mapping Strategies
    Creative Invoicing and Billing with Tag Mapping Strategies Casey Sukhavong, CloudCheckr Customer Success Manager Recorded: Apr 19 2018 25 mins
    "There's more than one way to skin a cat," as the saying goes...

    You bet there's also more than one way to create invoices and custom billing in the cloud.

    Our own Customer Success Manager, Casey Sukhavong, will teach you all about our extensive automation mechanism for generating reports and invoices based on tags related to cost centers, as well as internal or external user groups.

    He'll demonstrate how to structure automation monthly, weekly, or even daily. And with more than 100 best practices specifically dedicated to optimizing cloud infrastructure and billing, you can easily set up spending alerts or warning notifications to keep costs under control and accounted for.
  • How to Scale Oracle Database and Reduce Your TCO
    How to Scale Oracle Database and Reduce Your TCO Ganesh Balabharathi & Venky Nagapudi Recorded: Apr 19 2018 58 mins
    As Enterprises transition to online data-driven transactional business models, the need to support more customers and users at scale, typically means massive investments for Oracle database licenses and the supporting data infrastructure. But most enterprise infrastructure is not optimized to maximize the performance of CPUs in their database servers resulting in wasted resources and poor utilization of these expensive Oracle licenses. Are the bottlenecks in their current infrastructure well understood? With a plethora of solid state storage options available, do infrastructure architects know how to effectively evaluate and select the best storage platform to reduce Oracle TCO?

    The key to optimizing your Oracle infrastructure spend is the focus of this webinar where Vexata solution architects will address some of the common misconceptions related to scaling Oracle ecosystems using case studies and best practices to deliver massive performance improvements and realize significant cost savings.

    You will learn about:
    •When and how to tune various infrastructure options available to an Oracle DBA
    •How to maximize database performance including how to optimize CPU cores based on deploying solid-state storage systems.
    •Best practices for Oracle evaluation and benchmarking tools including SLOB2, IO Calibration, and Orion
  • Top Ways to Revolutionize Your IT Department: Overcoming the IT M&A Slowdown
    Top Ways to Revolutionize Your IT Department: Overcoming the IT M&A Slowdown Mark Holdsworth, Solutions Architect; Thanh Nguyen, Practice Manager, Data Center Recorded: Apr 19 2018 27 mins
    Your IT department has its hands full keeping your day-to-day operations in check while working on new projects. They don’t have the time or often the expertise to integrate a new acquisition into your current IT environment. Ask yourself – could your company’s IT department completely integrate a new acquisition in less than 30 days?

    In this quick 30-minute webinar, you’ll learn Accudata’s proven formula for success – and understand how IT can enable your M&A business goals. We will cover:

    • Why IT departments struggle with business acquisitions
    • How to prioritize IT integration tasks
    • Accudata’s five-step proven process to make M&A less complicated
    • Review a customer example that includes integrating 35 new sites and 600+ users into an existing organization in less than 30 days
  • Using APIs to Power Legacy Modernization in Government
    Using APIs to Power Legacy Modernization in Government Dr. Shaman Singh, Clinical Lead for Connected Care, Veteran Affaris; Nial Darbey, Principal Solutions Architect, MuleSoft Recorded: Apr 19 2018 56 mins
    Government agencies across the globe are turning to the cloud to deliver better services to constituents and reduce costs. The US Department of Veterans’ Affairs (VA), responsible for providing healthcare and services to over 20 million US citizens, provides a compelling example of how government agencies can increase IT agility.

    To power their move to the cloud, the VA is leveraging APIs to rapidly and securely connect legacy on-premise and cloud systems. According to Dr. Shaman Singh, Clinical Lead for Connected Care at the VA, their API-powered “Digital Veteran Platform” provides a means for the VA to “become more future-proof,” and to enable the department to “shift away from dated and expiring technologies that require an exorbitant investment.”

    Join us for a conversation with Dr. Shaman Singh and Nial Darbey, Principal Solutions Architect at MuleSoft, to learn how the VA is leveraging APIs and microservices to modernize their legacy systems and power their cloud transformation journey.

    Watch this webinar to learn:

    - How the VA is using APIs to quickly and securely connect legacy on-premise systems and SaaS providers like Salesforce
    - How government agencies can leverage the API economy to more effectively deliver on their mission
    - Tips and tricks for how government agencies can implement microservices architectures to increase IT agility
  • Ep. 3  Areas of Focus to Create a Successful SACM Practice: ITOps SIG Talk
    Ep. 3 Areas of Focus to Create a Successful SACM Practice: ITOps SIG Talk Bill Curran Recorded: Apr 19 2018 22 mins
    Areas of Focus to Create a Successful SACM Practice

    For Citizens Bank, major difficulties were encountered not just in implementing software itself, but in creating a sustainable and successful Service Asset and Configuration Management (SACM) practice. Come and learn 3 key areas to focus on to create and sustain a successful SACM process in order to:

    - Provide robust reporting for audit and regulations
    - Promote and maintain confidence in the quality of CMS data
    - Provide ITSM users with the information they need, when they need it

    Join us for the next upcoming SIG Talk on Tuesday, May 17, 2018: http://www.vivit-worldwide.org/events/EventDetails.aspx?id=1089263&group=.
  • Ep. 4 Intelligent Operations with Micro Focus OpsBridge: ITOps SIG Talk
    Ep. 4 Intelligent Operations with Micro Focus OpsBridge: ITOps SIG Talk Kulvinder Singh Recorded: Apr 19 2018 25 mins
    Leading The Intelligent Operations with Micro Focus Operations Bridge (OpsBridge)

    The management of IT Operations in a dynamic and highly scalable MSP environment can be difficult. With the right partner and strong expertise, you can be helped to lead in the “New”. Join Kulvinder Singh from Accenture as he discusses the deployment of OpsBridge as standard within their MSP Platform. Learn the objectives, scope, methodology, and results of their deployment, as Accenture continues to scale and mature this capability with the increasing number of their clients.

    Join us for the next upcoming SIG Talk on Tuesday, May 17, 2018: http://www.vivit-worldwide.org/events/EventDetails.aspx?id=1089263&group=.
  • SIG Talk: IT Operations 2 - SACM/OpsBridge
    SIG Talk: IT Operations 2 - SACM/OpsBridge Bill Curran, Kulvinder Singh Recorded: Apr 19 2018 58 mins
    This Vivit SIG Talk session will feature 2 speakers who will share their vast knowledge and experience on SACM Practice and Micro Focus Operations Bridge. Vivit is excited to present this informative SIG Talk on these important topics.
    Shown below is an outline of the agenda and topics:

    Speaker: Bill Curran
    Areas of Focus to Create a Successful SACM Practice: For Citizens Bank, major difficulties were encountered not just in implementing software itself, but in creating a sustainable and successful Service Asset and Configuration Management (SACM) practice. Come and learn 3 key areas to focus on to create and sustain a successful SACM process in order to:
    - Provide robust reporting for audit and regulations
    - Promote and maintain confidence in the quality of CMS data
    - Provide ITSM users with the information they need, when they
    need it

    Speaker: Kulvinder Singh
    Leading The Intelligent Operations with Micro Focus Operations Bridge (OpsBridge): The management of IT Operations in a dynamic and highly scalable MSP environment can be difficult. With the right partner and strong expertise, you can be helped to lead in the “New”. Join Kulvinder Singh from Accenture as he discusses the deployment of OpsBridge as standard within their MSP Platform. Learn the objectives, scope, methodology, and results of their deployment, as Accenture continues to scale and mature this capability with the increasing number of their clients.

    Join us for the next upcoming SIG Talk on Tuesday, May 17, 2018: http://www.vivit-worldwide.org/events/EventDetails.aspx?id=1089263&group=.
  • Are you falling back in the Digital transformation revolution?
    Are you falling back in the Digital transformation revolution? Darim Rahmatallah, Senior Product Manager Recorded: Apr 19 2018 50 mins
    Software drives the technology that enables communication, information, and automation in virtually every part of our personal and professional lives. Software also enables hardware technology companies to adapt their offerings to meet the evolving needs of the digital market.

    Being able to offer flexible payment models, manage entitlements, control use, as well as track and aggregate product-usage data are just some of the top software licensing challenges affecting hardware technology companies today.

    Gemalto took a closer look at how companies are or have integrated a software monetization strategy into their business processes. Using data we gathered from surveying 300 business decision makers in hardware technology companies, across five major global markets to highlight global trends and regional differences. In this webinar we share our findings.
  • Resolución de problemas de conexión Wi-Fi lenta
    Resolución de problemas de conexión Wi-Fi lenta Julio Petrovitch Ingeniero jefe de marketing técnico de redes inalámbricas Recorded: Apr 19 2018 64 mins
    La baja velocidad de la red es uno de los problemas relacionados con la tecnología Wi-Fi más comunes. Este segundo seminario web de nuestra serie sobre la resolución de problemas de Wi-Fi se centrará en mostrarle cómo puede resolver problemas de "baja velocidad" de forma rápida y eficaz.

    Acompáñenos en este seminario web en directo. Comenzaremos mostrándole cómo puede comprobar si realmente tiene problemas de velocidad con la red Wi-Fi o si el problema es otro (la red Ethernet cableada o el proveedor de servicios de Internet). Después, le enseñaremos a identificar las causas más comunes de los problemas de velocidad de la red Wi-Fi y le ofreceremos recomendaciones para acelerar la velocidad de su red.
  • When to use ArchiMate, UML and BPMN? Understand the differences!
    When to use ArchiMate, UML and BPMN? Understand the differences! Tarja Raussi Recorded: Apr 19 2018 73 mins
    Unfortunately no one has developed an all-purpose modelling language. The most popular ones are UML, BPMN and ArchiMate. I have seen that people are trying to use ArchiMate for everything even though it has a definite purpose. Each modelling language has its own usage where it suits best. Choose the right modelling language for each use.

    What if you need modelling language for a broad spectrum of usage? Then it is vital that you choose a modelling tool that supports all modelling languages. In this webinar Tarja tells the usages of each modelling language and how to cope if you need all of them.

    Speaker: Tarja Raussi ; Senior consultant, trainer, coach

    Tarja Raussi has been using modelling languages for decades. She used UML already in 1990’s. When BPMN was published she started to use it. The same happened when ArchiMate came along. Tarja is certified in both UML and ArchiMate. Because Tarja has been using modelling languages in large projects and taught how to use them she has had to think how to cope with the whole palette. Currently Tarja works as a consultant in Coala and uses all the modelling languages in her work.
  • Building DevOps in the Enterprise: Balancing Centralized and Decentralized Teams
    Building DevOps in the Enterprise: Balancing Centralized and Decentralized Teams Jonah Kowall, VP Market Development and Insights, AppDynamics Recorded: Apr 18 2018 59 mins
    Serving the two masters of stability and agility is a balancing act for today’s IT leaders—and the reason traditional IT structures are struggling to remain competitive. To keep pace with the changing needs of the digital enterprise, leaders should learn best practices for creating new teams—such as DevOps or an SRE function—to support the growing demands on IT.

    View the on demand webinar originally hosted on DevOps.com and gain insights into:

    - Why IT organizational change is essential to meeting new business demands
    - How a bimodal strategy delivers the best of both worlds: stability and agility
    - Tips for choosing the right DevOps tools for your organization
  • How to Achieve Cloud Control Using Micro Focus Hybrid Cloud Management
    How to Achieve Cloud Control Using Micro Focus Hybrid Cloud Management Shaw Zhang, Neil Miles Recorded: Apr 18 2018 58 mins
    Brought to you by the Vivit Automation & Cloud Builders Special Interest (SIG) Group.

    Attend this webinar to receive a live demonstration of public cloud service brokering, aggregation and governance using the Micro Focus Hybrid Cloud Management solution. HCM allows IT to easily aggregate public cloud resources into an end-user catalog, while providing governance and analytics to ensure business unit consumption is visible and within budget. In addition, learn how improved control of public cloud spending can help you start building a strong business case for cloud management.

    Cloud Aggregation & Brokering
    - Cloud service aggregation to quickly aggregate hybrid cloud services and publish offerings in catalog
    - Self-service web portal access to catalog services for end users to consume services

    Hybrid Cloud Governance
    - Get visibility into IT cloud costs with show-back reporting for LOBs/organizations
    - Policy-based budget quota management to proactively track cloud costs and notify on quota overages
  • [Ep.10] Ask the Expert: IT Service Management Metrics
    [Ep.10] Ask the Expert: IT Service Management Metrics James Finister, Tata Consultancy Services Recorded: Apr 18 2018 42 mins
    This webinar is part of BrightTALK's Ask the Expert Series.

    If you work in IT Service Management, you need to hear what James Finister has to say about monitoring and metrics tools and best practices.

    James will answer questions about:
    Why metrics and monitoring is so important
    The opportunities they provide
    What data to track so that you know the truth about the health of your IT service
    How to monitor metrics to drive business value
    Which data patterns are good - and which are bad

    Audience members are encouraged to send questions to the expert, which will be answered during the live session.
  • API-bisnes - Miten lähteä liikkeelle?
    API-bisnes - Miten lähteä liikkeelle? Petri Aukia Recorded: Apr 18 2018 56 mins
    Avoimien ohjelmointirajapintojen (API) käyttöönotto vaatii organisaatiolta erityisosaamista. Vain hyvin suunnitellut apit, joissa ymmärretään kumppanien liiketoimintamallit, ovat tekemisen arvoisia. Miten sitten edetä oman organisaation apien kanssa ja saada niistä parhaimmat tehot?

    Codenton toimitusjohtaja Petri Aukia on konsultoinut API-talouden liiketoimintamalleja vuodesta 2007. Kaksiosaisen API-webinaarisarjan toisessa osassa hän kertoo, miten API-liiketoimintastrategiaa voidaan lähteä käytännössä toteuttamaan. Kaikki lähtee potentiaalisista kumppaneista ja heidän toimintaympäristönsä ymmärtämisestä. Webinaari sopii kaikille aina teknologiayritysten päättäjistä julkisen sektorin asiantuntijoihin ja softa-alan ammattilaisista start up -skenen tyyppeihin.

    API-bisnes: Miten lähteä liikkeelle? -webinaari on kaksiosaisen webinaarisarjan toinen jakso. Webinaarisarjan ensimmäinen jakso on ke 11.4. kello 10–11.00. Se esittelee API-talouden ansaintalogiikkaa otsikolla: API-BISNES 8 LIIKETOIMINTAMALLIA. Webinaarit ovat omia kokonaisuuksiaan, jotka tukevat toinen toistaan ja toimivat myös itsenäisinä jaksoina.

    Petri Aukia on Codento Oy:n toimitusjohtaja. Petrillä on yli 20 vuoden kokemus APIen sekä tietojärjestelmien ja -arkkitehtuurien kehittämisestä yksityisellä ja julkisella sektorilla. Hänen erityisosaamistaan ovat pilvipalvelujen hyödyntäminen, vaativat arkkitehtuurit sekä ketterä hankinta. Petri on myös Ohjelmistoyrittäjät ry:n aktiivi ja kasvuyritysten mentori. Hän hyppää mielellään puhujakorokkeelle parantamaan suomalaista softakehitysmaisemaa ja -mahdollisuuksia. Vapaa-aikanaan Petri säntää mielellään metsään, kokkaa perheelle ja lukee Murakamia.
  • Critical Considerations for Delivering Container Applications at Scale
    Critical Considerations for Delivering Container Applications at Scale Scott Coulton, Principal Software Engineer and Mike Smith, Solutions Engineer Recorded: Apr 17 2018 47 mins
    With plenty of resources and tools available for containerizing applications, what makes the difference between success and failure when modernizing them? Join us to learn more about the key considerations you should make if you’re serious about adopting containers and moving to a continuous delivery model.

    In this webinar, we’ll discuss:

    • How to get full control and visibility into your delivery pipeline for containers: As teams learn to spend less time manually pushing software deployments, they can identify and address process pains and obstacles faster.

    • Why standardizing your software delivery process and toolchain is critical: Managing container based and traditional applications with separate tools doesn’t scale, and creates disjointed silos that a single tool can eliminate.
  • SIG Talk:  Quality and Testing 5 - Proven Practices
    SIG Talk: Quality and Testing 5 - Proven Practices Mark Ford, Arvind Namasivayam Recorded: Apr 17 2018 56 mins
    Shown below is an outline of the agenda and topics:

    Speaker: Mark Ford
    Integrate your SDLC Tools Quickly and Easily with Tasktop Hub: Integrating your Micro Focus tools with other SDLC tools can bridge gaps and facilitate far better communication paths than emails and excel sheets alone. Sure, it would be great to have everyone under the same umbrella, but that’s not always the reality we live in. So why not allow other teams to work on the same Micro Focus ALM Requirement, Test, or Defect from their own SDLC tool? I’ll show you how you can set up a basic Defect synchronization between Micro Focus ALM and Atlassian JIRA for example in as little as 5 minutes using a product from Micro Focus partner Tasktop called Tasktop Hub
    .
    Speaker: Arvind Namasivayam
    Tips and Tricks of Installing, Administering and Using Micro Focus Mobile Center: In this segment you will be introduced to a quick overview on Micro Focus Mobile Center. Arvind will explain some o the challenges that he faced while installing the tool. He will also share valuable tips and tricks on effectively implementing and using Micro Focus Mobile Center.

    Join us for the next upcoming SIG Talk on Tuesday, May 8, 2018: http://www.vivit-worldwide.org/events/EventDetails.aspx?id=1089251&group=.
  • Ep. 14 Installing, Administering & Using Micro Focus Mobile Center: Q&T SIG Talk
    Ep. 14 Installing, Administering & Using Micro Focus Mobile Center: Q&T SIG Talk Arvind Namasivayam Recorded: Apr 17 2018 29 mins
    Best Practices of Installing, Administering and Using Micro Focus Mobile Center

    In this segment you will be introduced to a quick overview on Micro Focus Mobile Center. Arvind will explain some of the challenges that he faced while installing the tool. He will also share valuable tips and tricks on effectively implementing and using Micro Focus Mobile Center.

    Join us for the next upcoming SIG Talk on Tuesday, May 8, 2018: http://www.vivit-worldwide.org/events/EventDetails.aspx?id=1089251&group=.
  • Fürsorgepflicht – Wie gut ist Ihr Notfallplan?
    Fürsorgepflicht – Wie gut ist Ihr Notfallplan? Andreas Krugmann Global Account Director Concur (Germany) GmbH, Jochen Neubauer, Customer Value Sales SAP SE Apr 23 2018 1:00 pm UTC 60 mins
    Für Unternehmen besteht – und das wissen viele gar nicht - eine Fürsorgepflicht für Ihre Geschäftsreisenden. Sie sind verantwortlich dafür, dass Ihre Beschäftigten vorbereitet und sicher reisen.

    Lernen Sie:
    - Warum es so wichtig ist, das Thema Fürsorgepflicht ernst zu nehmen.
    - Was Arbeitgeber alles beachten müssen, um Ihrer gesetzlichen Verpflichtung hinsichtlich der Fürsorgepflicht nachzukommen.
    - Wie SAP Concur Unternehmen so ausstattet, dass diese sogar über den Notfall hinaus in der Lage sind, mit den Reisenden in Kontakt zu bleiben.
  • Résoudre les ralentissements de réseau Wi-Fi
    Résoudre les ralentissements de réseau Wi-Fi David LAURENTIE, Channel Account Manager, France Apr 24 2018 9:00 am UTC 60 mins
    Les ralentissements du réseau constituent l’un des problèmes les plus courants en matière de Wi-Fi. Ce second webinaire de notre série sur le dépannage des réseaux Wi-Fi visera à vous expliquer comment dépanner rapidement et efficacement les ralentissements.
    Assister à ce webinaire en direct. Nous commencerons par vous montrer comment vérifier si vous avez vraiment des problèmes de ralentissement du réseau Wi-Fi ou si le problème se situe ailleurs (réseau Ethernet câblé, fournisseur d’accès à Internet). Ensuite, nous vous montrerons comment identifier les causes les plus courantes des problèmes de ralentissement du réseau Wi-Fi et nous vous donnerons des conseils sur la façon de résoudre ces ralentissements.
  • Pop-up shops: more than just a fad?
    Pop-up shops: more than just a fad? Raj Mistry, Group Sales Vertical Director & Joel Gamsu, Senior Client Manager, Dimension Data MEA Apr 24 2018 2:00 pm UTC 45 mins
    Consumers today are actively looking for an emotional connection with a brand, and, are no longer staying loyal to a single retailer. However, one thing that has not changed is that shopping remains a social activity. To capitalise on this trend, retailers must change their sales strategies to take the brand experience directly to consumers in bite-sized formats or face risking their place in today’s retail world.

    This is where pop-up, or experience stores come into the mix. Global brands such as Nike, Louis Vuitton, and Marie Claire, are actively increasing their investments to support these pop-up shops; and in this webinar, we are going to investigate how even the smallest business can open pop-up stores by focusing on what retailers would need to consider and put in place to ensure stores are successful.
  • Feed the Bots: Strategies to Improve Chat Bots through Knowledge
    Feed the Bots: Strategies to Improve Chat Bots through Knowledge Julie L. Mohr Apr 24 2018 3:00 pm UTC 60 mins
    Chatbots rely on programming known questions and answers into the system to make them more effective. The more we know about the questions our customers ask, the more information we have to feed to the Bots and increase their intelligence.

    To improve the success of capturing the proper knowledge and improving self-service, knowledge must be captured in the workflow using the context of our customer. Knowledge captured using our customer's language will improve the success of artificial intelligence and improve the success of offering a new chatbot channel for support.

    In this webinar, we will uncover strategies to improve your existing implementation of chatbots or help you to develop a successful implementation strategy. It's time to feed our bots with knowledge management interactions.
  • Insuring the Future: How insurers are going digital first
    Insuring the Future: How insurers are going digital first Bijon Mehta Managing Director, Financial Services, Box | Farron Blanc Vice President, Reinsurance Group of America Apr 24 2018 4:00 pm UTC 60 mins
    The insurance industry, built on stability and predictability, may have been slow to embrace digital transformation, but it's quickly making up for lost time. Squeezed by disruptive start ups and rising customer expectations, innovative insurers are leveraging technology to deliver enhanced service and engaging customer experiences while simultaneously lowering costs.

    During this webinar you'll hear about how you Box is helping leading insurers bring greater efficiency to the claims and underwriting process, reduce costs, empower agents in the field and create more engaging customer experiences.

    Here’s what you’ll learn:
    -How to streamline the claims process to lower costs
    -How to rapidly build custom apps for a better customer experience using Box APIs and SDKs
    -How you can empower claims adjusters in the field with all the data they need, at the scene

    Plus you'll discover how Box is helping insurance companies leapfrog the complexities of digital transformation with Cloud Content Management.
  • Container Forensics & Troubleshooting with Sysdig Inspect
    Container Forensics & Troubleshooting with Sysdig Inspect Jorge Salamero Sanz, Technical Marketing Manager, Sysdig Apr 24 2018 5:00 pm UTC 60 mins
    Join us for a 1 hour use-case driven training session on container forensics, postmortem analysis and error troubleshooting with the Sysdig open source tool, Sysdig Inspect.

    In this session, we'll demo:

    -How to troubleshoot a 502 Bad Gateway error on HAproxy

    - A postmortem analysis to understand how a hacker broke into your containerized app

    - How to do deep forensic analysis and understand how your system was breached and what data was taken
  • Knowledge18 Sneak Peek: An Inside Look from the Experts
    Knowledge18 Sneak Peek: An Inside Look from the Experts Ellen Daley, Ross Rexer, Adam Mason, Johnny Walker, Clark Conway, Meghan Lockwood Apr 24 2018 5:00 pm UTC 60 mins
    Knowledge18 is just weeks away and it’s time to start preparing. Join Acorio’s Experts on a panel discussion on what to expect at this once-a-year conference.

    Highlights will include Customer presentations, new product-focused technology and innovations as well as main themes we expect ServiceNow leadership to be sharing.

    Join our experts; CEO Ellen Daley, VP Adam Mason, VP Ross Rexer, Johnny Walker and Clark Conway who, combined, have hundreds of Knowledge experience.
  • A CISO, CIO, and Compliance Officer Grab Coffee
    A CISO, CIO, and Compliance Officer Grab Coffee Paul Chapman, Chief Information Officer | Joel De La Garza, Chief Information Security Officer | Crispen Maung, VP Compliance Apr 24 2018 5:05 pm UTC 45 mins
    What are the best ways to keep your cloud stack secure, your business compliant, and your users safe? Getting straight (and useful) answers to these simple questions isn't always easy.

    Watch a candid discussion with Box CIO Paul Chapman and his counterparts in Security and Compliance as they reveal how they work together every day to tackle the complex security and compliance challenges every global business faces today. They'll share best practices, pitfalls to avoid, and answer your hardest questions.

    This isn't your typical webinar. No slides. No pitches. No filters. Just a candid discussion with the guys who are safeguarding the data for over 80,000 businesses — including 67% of the Fortune 500 — as they share best practices and insights.

    Here's what they'll discuss:
    -How to get executives and users to care about security and compliance
    -Top of mind security or compliance issues (and tackling them)
    -The toughest challenges they faced
  • 52% of Companies Sacrifice Cybersecurity for Speed
    52% of Companies Sacrifice Cybersecurity for Speed Pete Cheslock, Head of Ops, Threat Stack and Franklin Mosley, Senior Application Security Engineer, PagerDuty Apr 24 2018 6:00 pm UTC 60 mins
    A recent Threat Stack survey finds that over 50% of companies admit to cutting back on security measures to meet a business deadline or objective. As long as companies are willing to sacrifice security at the altar of speed, the long-held dream of marrying DevOps and security simply won’t come true.
     
    Join this webinar to hear Pete Cheslock, Threat Stack head of Ops, and Franklin Mosley, PagerDuty Senior Application Security Engineer discuss the current status, gaps, and obstacles of DevSecOps. Here are just a few of the survey findings:

    • 68% of companies say that their CEO demands DevOps and security teams not do anything that slows the business down
    • 57% percent of companies say their operations team pushes back on security best practices
    • 44% of developers are not trained to code securely
  • Métadonnées: Droit à l’essentiel
    Métadonnées: Droit à l’essentiel Pascal Beurel, Ingénieur principal, Opérations de sécurité de Gigamon Apr 25 2018 8:30 am UTC 45 mins
    Veuillez nous rejoindre afin que l'expert sécurité de Gigamon, Pascal Beurel, vous révèle la raison pour laquelle les métadonnées réseau constituent un outil ultime ! Alors que les entreprises s'efforcent de suivre le rythme de la croissance du trafic en augmentant la vitesse des réseaux, elles sont en voie de perdre le combat face au cybercrime. Pourquoi ? La raison en est que les outils sont limités quant au volume de trafic qu'ils peuvent traiter de façon intelligente, tout en étant en charge de fonctions de plus en plus sophistiquées pour combattre des cyber-attaques toujours plus avancées et persistantes.

    En conséquence, de nombreuses applications de sécurité s'avèreront inefficaces dans un avenir proche.

    Entrez dans le monde des métadonnées, le nouveau super-pouvoir en matière de sécurité. En fournissant aux outils de sécurité des aperçus synthétiques des données circulant à travers les réseaux, ils peuvent devenir un outil puissant pour les entreprises cherchant à séparer les signaux utiles du bruit, à réduire le délai de détection des menaces, tout en améliorant l'efficacité générale de la sécurité.

    Les participants apprendront :
    - Comment la sécurité réseau s'appuie de façon croissante sur le contexte et l'intention.
    - La raison pour laquelle les métadonnées réseau deviendront l'approche la plus simple et la plus compréhensible pour les analyses de sécurité.
    - Comment la visibilité réseau sert de source unique d'informations concernant les applications, les utilisateurs et les terminaux.

    Si la visibilité réseau et la sécurité sont importantes pour vous, vous ne voudrez pas manquer ce webcast !
  • Automation for the Modern Enterprise
    Automation for the Modern Enterprise Eric Sorenson, Director of Product Management and Mike Smith, Sales Engineer, Puppet Apr 25 2018 3:00 pm UTC 60 mins
    As we enter a new age of automation — where every company needs to be able to deliver better software, faster — our goal is to provide the tools you need to iterate faster, ship sooner and deliver more customer value.

    We recently announced brand new products, Puppet Tasks™ and Puppet Discovery™, to give you greater control and end-to-end visibility over your software delivery.

    Listen in as Eric Sorenson, Director of Product Management, and Mike Smith, Sales Engineer cover an in-depth look at what’s new:

    • Puppet Discovery is a new offering that lets you see everything you have in real time across your on-premises, cloud and container infrastructure, and know what you need to automate next.

    • Puppet Tasks, a new family of offerings that encompass both Puppet Bolt™and Puppet Enterprise Task Management, makes it simple to automate ad-hoc tasks, deploy one-off changes, and execute sequenced actions in an imperative way.

    • With Puppet Pipelines, we’re uniting the entire software delivery lifecycle, to bring you a platform built for the enterprise, that integrates with a wide variety of tools and helps you avoid vendor lock-in.
  • How to Build a World Class Monitoring Strategy
    How to Build a World Class Monitoring Strategy Sarah Terry, Product Manager, LogicMonitor & Sam Khidhir, Solutions Architect, AWS Apr 25 2018 5:00 pm UTC 60 mins
    IT leaders agree that performance monitoring is absolutely critical to their success, yet the design and execution of a monitoring strategy can often be an afterthought. During this webinar, LogicMonitor and AWS will present the key components of a world-class performance monitoring strategy, along with a framework to improve monitoring effectiveness.

    We'll cover best practices for:

    Achieving visibility into the performance, availability, and cost of your cloud environment, and visualizing this alongside the rest of your hybrid IT infrastructure
    Alerting on monitored data, and routing alerts to ensure that the right people are notified of issues
    Leveraging dashboards and performance insights in order to reduce time spent troubleshooting
  • Technology and the Service Desk: Expanding Mission, Expanding Skills
    Technology and the Service Desk: Expanding Mission, Expanding Skills Rae Ann Bruno, David Hayman, and Roy Atkinson (moderator) Apr 25 2018 5:00 pm UTC 60 mins
    Today’s service desks are farther and farther removed from the help desks of yesteryear in which all equipment was standardized and issued solely by IT. Support organizations are struggling more to keep up with the demands of an ever growing population of mobile users using a diverse of devices, applications, systems, and equipment. In fact, of the top five factors causing ticket volumes to rise, new and current technology accounts for four.

    Navigating this ever-changing technology landscape requires an expanding set of skills. In this webinar, Rae Ann Bruno will provide essential training for service and support leaders facing new or in-progress technology implementations.

    You will learn about:
    * How technology impacts the service and support center's current and future role
    * The key technologies needed to run a successful service and support center
    * Best practices for implementing new technologies and building a business case to justify investment
    * Managing the process of tool selection, including needs analysis, demos, evaluation, and selection
  • Employee Service is a Game Changer
    Employee Service is a Game Changer Bob Gardner, David Russell Apr 25 2018 6:00 pm UTC 45 mins
    In today’s organization, every department is a service provider. Modern service management strategy has drastically improved IT services, but employees need more than that. Accreditation Commission for Health Care (ACHC), actually introduced a service catalog and ticketing strategy through its marketing department. It was such a success that multiple departments followed suit. Learn how they strategized, implemented, and measured results throughout their organization!
  • What's the Future of DevOps?
    What's the Future of DevOps? Tori Weld, New Relic, Tony Hansmann, Pivotal, Matt Stratton, PagerDuty, and Vera Chen, PagerDuty Apr 26 2018 9:00 am UTC 60 mins
    The adoption of DevOps fundamentals has changed the game of software delivery. And DevOps has come a long way from being a methodology that was considered, “for startups only” to what it is today—a culture and people first approach to engineering that enables teams to deploy faster, eliminate silos, and iteratively improve no matter your size. Do it right, and your team stands to release much faster, predictively, and safely, while mitigating unplanned work and making it easier to get ahead of customer experience.

    Join us as we discuss the future of DevOps with leaders from Pivotal, New Relic, and PagerDuty. We’ll look back at where DevOps has been, what it’s brought to the table, and where it’s going.

    • What are the biggest challenges organizations face when cultivating DevOps adoption?
    • What key fundamentals of DevOps are here to stay?
    • Can DevOps best practices and fundamentals be adopted beyond the engineering team?
    • Is it time for the enterprise to finally embrace DevOps?
    • What’s the next big thing for DevOps?

    Speakers
    Tori Wield, Developer Advocate, New Relic
    Tony Hansmann, Field CTO, Pivotal
    Matt Stratton, DevOps Evangelist, PagerDuty
    Vera Chen, Technical Marketing Manager, PagerDuty
  • Vendor Management is Risky Business
    Vendor Management is Risky Business Jennifer Anderson, Jeff Avery, Ben Fagan Apr 26 2018 3:00 pm UTC 60 mins
    Do you struggle with truly understanding your risk with your vendors? Are you relying solely on static, self-assessments to understand vendor risk? This can put your company at a greater level of exposure. Join Verterim's Jennifer Anderson and Jeff Avery with BitSight Technology's Ben Fagan BrightTalk for an informative discussion on the changes in vendor management programs and a demonstration of the BitSight and Archer Integration. Our plug and play BitSight - RSA Archer integration provides dynamic risk information to augment your existing vendor assessment process, pointing you to specific areas that may be at risk, reducing your time on vendor risk analysis and proactively alerting you to potential issues real time.
  • Meet the May GDPR deadline – Critical steps to prepare
    Meet the May GDPR deadline – Critical steps to prepare Paul Kendall, Senior Consultant, Advisory Services Apr 26 2018 4:00 pm UTC 30 mins
    The May deadline for GDPR is approaching fast – and companies that don’t have a solution will face stiff fines. Businesses need to understand the different categories of data, how data is stored, how it moves throughout an organization, and what technical measures they need to take to ensure they are compliant.

    In this 30-minute webinar, GDPR-certified expert Paul Kendall will explain:
    - Critical steps to achieve compliance
    - What companies need to protect
    - How to protect data that lives inside the EU and how to access that data outside the EU
    - Why Forcepoint's GDPR solution is unique
    - What different data breaches mean for GDPR fine activity and how to minimize your chances of losing data
  • Outsourcing Core IT When You Are Core IT
    Outsourcing Core IT When You Are Core IT Hyoun Park Apr 26 2018 5:00 pm UTC 45 mins
    How do you know if you are outsourceable? And how can you guide the outsourcing without simply being replaced?

    This webinar takes the analyst's experiences in IT, examples from current IT organizations and managed mobility service providers, and key trends in the IT world to show when and how to identify IT jobs ripe for outsourcing and how to position yourself to take advantage of the outsourcing rather than simply be replaced.
  • 7 Strategies for Effective Vulnerability Remediation
    7 Strategies for Effective Vulnerability Remediation Syed Abdur, Brinqa, Director of Product and James Walta, Brinqa, Sales Engineer Apr 26 2018 6:00 pm UTC 45 mins
    The remediation gap is real.

    You have completed your network and application scans to identify the vulnerabilities in your technology infrastructure. Now begins the long journey from a vulnerability being identified and reported, to appropriate actions being taken to address the problem. This ‘Remediation Gap’ is the window of opportunity for attackers to exploit a weakness. According to research, vulnerabilities typically spend hundreds of days in this limbo, leaving organizations exposed to attacks. Fortunately, there are concrete steps that you can take to combat this problem.

    Join us for this webinar as we discuss 7 practical strategies designed to reduce the remediation gap while improving effectiveness, efficiency, and consistency, including how to

    Ensure that remediation efforts prioritize the most critical problems

    Improve remediation coverage while reducing overhead

    Leverage existing ITSM systems and processes

    Automate significant parts of the process
  • Make the Business Case for Big Room Planning: Overcome the Quantification Bias
    Make the Business Case for Big Room Planning: Overcome the Quantification Bias Ken Clyne, Agile Coach & Transformation Consultant Apr 27 2018 5:00 pm UTC 60 mins
    Many IT and technology companies are scaling agility by introducing Big Room Planning (BRP), or PI Planning (if you’re a SAFe® shop), as a seminal event in their planning calendar. Those who have experienced a BRP know the return realized from greater collaboration, transparency, and alignment. They’ve seen it, and they’ve felt it.

    It’s that last part that gets us in trouble. We expect others to make that leap of faith based on feelings. Really. Try having that discussion with your CFO. It’s not easy to overcome the quantification bias. If you’re hoping to bring together 150 people from across the globe, you need a solid business case. Sending your sponsors to observe a BRP can help greatly but what if you can’t get them to buy in. At this stage, many just give up.

    Join Ken Clyne, on Friday, April 27, 10am PT / 1pm ET, as he discusses:

    -The goals and key activities of Big Room Planning
    -The hard costs of Big Room Planning
    -The economic benefits of Big Room Planning

    We have taken our years of experience leading some of the world’s most interesting companies through Big Room Planning and coupled that with our practice using cost of delay as a technique to help us make good economic decisions. We will show that it is possible to quantify the more tangible benefits of Big Room Planning. Our data is not scientific but, it is empirical, and the results are compelling.
  • Getting Onboard How HR can streamline and personalize the onboarding process
    Getting Onboard How HR can streamline and personalize the onboarding process Beth Vogel, Group Manager, Product Marketing, Box Apr 27 2018 5:00 pm UTC 60 mins
    The art of onboarding new employees — from the moment they say “yes” to guiding them on a path to success — is critical to the success of every business. Yet it’s often overlooked or fumbled.

    Maybe that’s why 30% of new hires quit in the first six months. When you focus on creating a positive and engaging onboarding experience, there’s significant evidence that retention increases 82% and productivity 70%.

    Join other HR professionals at “Smooth start: best practices in onboarding” where you’ll hear how Walmart, Stitchfix and others are automating processes with Box to help streamline and personalize onboarding. The result: more motivated, productive employees from day one.

    Here’s what you’ll learn:
    -Key ways to automate and digitize both internal and external onboarding processes
    -How to create more engaged workforce with a consistent onboarding and training experience
    -How to steer clear of legal issues using centralized governance and compliance
  • Preparing to fail - Avoiding IT incidents of Titanic proportions
    Preparing to fail - Avoiding IT incidents of Titanic proportions Shane Chagpar and David Frank of Kepner-Tregoe May 1 2018 3:00 pm UTC 60 mins
    Almost all of us know the tragic story of how the Titanic hit an iceberg on its maiden voyage, sinking in the North Atlantic Ocean, killing more than 1500 people in the process. When uncovering the cause(s) of this catastrophe what is revealed is a chain of over 30 events that lead to the Titanic’s fatal crossing. IT incidents such as major system outages or database security breaches often are triggered by a series of events, each seemingly harmless but, given a certain progression creating a perfect storm. Without systems in place to see the signs of an impending emergency, our ability to avoid a major failure is gone. Worse yet our organization remains at risk, history will repeat itself as the root cause has never been addressed.

    Join Shane Chagpar and David Frank as they take you through a Proactive Problem Management journey using the example of the systematic group of failures that lead the Titanic to that iceberg to help you understand how service organizations can manage risk effectively and avoid business failure.

    Takeaways:
    Learn to document a complex incident in a simple visual map, using this tool to:
    -Transition from reactive documentation, to visual display of the events that led to the incident
    -Identify the teams that are rapidly resolving issues as well as those in need of help
    -Focus on productive discussions (avoiding blame) for future prevention
    -Understand unique circumstances that either improved resolution time or, made it worse
  • ITIL® is by no Means Idle! Get Ready for Some Changes!
    ITIL® is by no Means Idle! Get Ready for Some Changes! Darren Arcangel - Sr. Principal Services Architect, CA Technologies May 1 2018 3:00 pm UTC 60 mins
    IT has been changing, and continues to do so, in reaction to technology advances and digital transformation. Terms like “application economy” and “modern software factory” have become commonplace in IT strategy discussions. At a more practitioner level, IT has added practices or methodologies like Lean, Agile and DevOps to its arsenal, adding to the constructs set in place with ITIL® to make organizations more effective. Watch this webcast to learn about guiding principles of change, agile sprints, creating an end-to-end operating environment, continuous delivery software pipeline, push-button deployment and KPIs, and how they are impacting ITIL’s evolution in conjunction with these Lean, Agile and DevOps practices.
  • Master the Art of Zero-Touch Deployments
    Master the Art of Zero-Touch Deployments Nick Thompson, Product Manager, Jamf May 1 2018 6:00 pm UTC 30 mins
    With imaging taking a back seat to the new era of zero-touch deployment, IT can now successfully deploy Mac, iPad and iPhone to users directly without ever having to open the box. Apple’s deployment programs enable zero-touch deployment by automating enrollment and configuration from a central location — eliminating the need to ever physically touch the device.

    In our webinar, Master the Art of Zero-Touch Deployments, we will demystify Apple’s deployment programs and walk through what it takes to implement these programs in your organization.
    We’ll cover:

    •An overview of Apple’s deployment programs
    •The benefits of zero-touch deployment
    •How to accomplish zero-touch deployment for macOS and iOS