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IT Service Management

  • Definitive Incident Resolution Lifecycle for Modern Ops
    Definitive Incident Resolution Lifecycle for Modern Ops Dave Cliffe, Group Product Manager & Sean Higgins, Product Manager Recorded: Jun 23 2017 39 mins
    The stakes of managing complex infrastructure continue to increase alongside the ever-increasing costs of outages. And while many IT Operations teams are investing in monitoring and ITSM tools to detect issues, they are often forced to react to high volumes of event data without context and without any consistent, well-defined processes. This leads to costly operational inefficiencies, employee burnout, and extended customer downtime.

    Join us as we share newly PagerDuty product capabilities specifically designed for modern IT Operations teams. These capabilities take the chaos out of the incident resolution lifecycle — from assess, to resolve, to learn. Learn from the collective wisdom of thousands of the best IT operations teams how to make the unpredictable predictable, so you can spend more time on innovation.

    You’ll discover how to:

    •Optimize your ITSM toolsets by integrating people, data, and processes
    •Maximize cross-functional transparency and consistency
    •Prioritize incidents with well-defined rules
    •Automate troubleshooting and remediation
    •Ensure continuous learning and improvements across your team
  • Digitizing legacy POS for Omni-channel Integration
    Digitizing legacy POS for Omni-channel Integration Hariharan Ganesh - Head of Enterprise Integration, Aspire Systems Recorded: Jun 22 2017 55 mins
    Since its advent in 1974, POS has managed almost 100% of transaction processing with utmost efficiency. Even though modern Cloud POS helps to establish digital experience, traditional legacy POS systems cannot meet digital requirements and diminish the customer experience, online reachability as it lacks real-time access, inventory management & Omni-channel capabilities.

    Learn how you can make your existing legacy POS more powerful & connected with your digital strategy to meet modern customers.
  • Automating Your Corporate Mobility Management
    Automating Your Corporate Mobility Management Michele Pelino, Principal Analyst at Forrester & Pallavi Vanacharla, Head of Prod. Mktg Mobility at Cisco Jasper Recorded: Jun 22 2017 55 mins
    The increasing mobile workforce is impacting corporate mobility management needs and costs.

    Speaker Michele Pelino, Principal Analyst at Forrester, will share Forrester’s research on how enterprises are addressing this challenge.

    Joining her will be Pallavi Vanacharla, product marketing at Cisco Jasper, will share how their new platform – Control Center for Mobile Enterprise - puts the control back in the hands of enterprise.

    What you’ll learn:
    *Real examples of mobility challenges faced by enterprise IT teams
    *Forrester data on the top mobility management tools and services in use today
    *How Cisco Jasper automates mobility management

    Presented by
    Michele Pelino, Principal Analyst at Forrester & Pallavi Vanacharla, Head of Prod. Mktg Mobility at Cisco Jasper
  • Decisions Based on Guesswork Put You and Your Business at Risk
    Decisions Based on Guesswork Put You and Your Business at Risk Kepner-Tregoe Recorded: Jun 22 2017 1 min
    Making decisions based on guesswork without actually looking for the true cause of a problem can lead to taking actions that can make the problem worse rather than improving the situation. Using the Kepner-Tregoe proven problem solving techniques will lead you down a path that helps you to uncover the factors that are impacting your situation, leading you to the correct solution without having to resort to ‘best guesses’ or trial-and-error remedies. This light-hearted video shows what would happen if your doctor just took the first option that came into his head when dealing with patient problems.
  • Make the Right Decisions for Your Business Using Critical Thinking
    Make the Right Decisions for Your Business Using Critical Thinking Kepner-Tregoe Recorded: Jun 22 2017 2 mins
    Clear thinking is a critical factor in making good business decisions, based on accurate assessments of the factors that impact the market you are playing in. This light-hearted video demonstrates the dangers of making decisions based on incomplete or incorrect information. Kepner-Tregoe techniques will help you gather the necessary market intelligence and use the information to make well-founded decisions.
  • Use Kepner-Tregoe to Improve Your Customer Service
    Use Kepner-Tregoe to Improve Your Customer Service Kepner-Tregoe Recorded: Jun 22 2017 2 mins
    In this light-hearted video, Kepner-Tregoe examines the role the IT Service Desk plays in customer service and shows how relationships suffer when a culture of good customer service is not developed. Using Kepner-Tregoe's proven questioning techniques can greatly improve the relationship with your customer as well as ensure that the relevant information is collected to improve the time to resolution.
  • Outsourcing IT: Is it Right for Your Business?
    Outsourcing IT: Is it Right for Your Business? Jay Jordan, President of CMIT Solutions of West Metro Charlotte, York & Lancaster Recorded: Jun 22 2017 28 mins
    Your business relies on technology. To make sure everything runs smoothly, someone needs to manage all that technology. In this 30 minute webinar we'll take a look at the different ways small and medium sized businesses manage their IT and explore whether or not outsourcing IT management is the right choice for your business.

    Topics Covered:
    - IT Management Models
    - Business Technology Evolution
    - Outsourcing IT
  • Just in Time Automation
    Just in Time Automation Jeff Kunzelman, Chief Technology Officer at POPin Recorded: Jun 22 2017 22 mins
    The classic way of identifying, developing, testing and rolling out new technology relies on management to identify a bottleneck and set a deadline, product management to scope the issue and develop the requirements and then the development time “sprints” through an agile process to deliver the goods. Once the solution was rolled out, the employees suddenly had another process with which they had to comply.

    Now, however, there is a better way. IT and development leaders can crowdsource roadblocks from their audience as well as their teams instead of guessing what to address, which will tell them exactly where technology can automate processes and solutions in order to make it easier for their employees. The result? Solutions employees actually need that are built the best for your organization.

    Join Jeff Kunzelman, Chief Technology Officer at POPin, as he discusses how crowdsolving and automation can revolutionize your business. Specifically, expect to takeaway:

    •Examination of past and current ways of handling development
    •Identification of ways to avoid bottlenecks
    •Examples of successful crowdsourcing
    •Best practices for technology automation
    •Solutions for employee-driven initiatives
    •And more…
  • Solve more problems, make better decisions with Kepner-Tregoe
    Solve more problems, make better decisions with Kepner-Tregoe Kepner-Tregoe Recorded: Jun 22 2017 2 mins
    Do you have to make tough decisions or solve perplexing problems? Business planning, resolving problems and managing risk are all part of managing a successful organization, but it is not always easy. The Kepner-Tregoe methodology can give you the tools you need to successfully navigate today’s business dilemmas. Solve problems, make decisions, manage risk, all by using an easy to understand and repeatable process. Watch this short video to understand more of what Kepner-Tregoe has to offer.
  • The Future of ITSM – Speed & Suppliers
    The Future of ITSM – Speed & Suppliers Troy DuMoulin - VP, Research & Development at Pink Elephant. Peter Hubbard - Senior ITSM Consultant & Lecturer Recorded: Jun 22 2017 64 mins
    It is the nature of all things to constantly evolve based on the dynamics of a changing environment. This is equally true of the IT Service Management models we use. Two of the primary shifts we are seeing in the industry include:

    1.The demand for IT processes acceleration and agility driven by the growing rate of business demand

    2.Increased 3rd party integration in our service delivery models as organisations leverage cloud based services and externally source a growing percentage of their IT value chain

    In this engaging webinar hosted by both Pink Elephant UK and North America we will look at these two trends.

    (Process Speed/Agility & Supplier Integration)

    Join Peter Hubbard and Troy DuMoulin as they address the concepts of:

    •Agile Service Management: ITIL, Agile & Lean - Better Together

    •Service Integration & Management (SIAM) – building a “One Team” delivery approach.
  • Defending IoT Devices Against Ransomware, Viruses and Worms
    Defending IoT Devices Against Ransomware, Viruses and Worms Dean Weber, CTO, Mocana Recorded: Jun 21 2017 45 mins
    Cyber attacks are on the rise and becoming more dangerous impacting the safety of smart cities, smart homes and the Industrial IoT. Stuxnet, Black Energy, Mirai, Brickerbot and Wannacry cyber incidents have used a variety of vectors of attack on IoT and industrial control systems made possible by vulnerable devices and a lack of strong cybersecurity controls. Hackers are not just interested in stealing data; they want control and can significantly impact the safety and reliability of systems that affects the risk profile of a company.

    Join this webinar to learn about the:
    - Details of the systems and software that were compromised in recent cyber attacks
    - Common vectors of cyber attack on IoT and industrial control systems
    - How to defend against cyber attacks by leveraging embedded security controls in IoT and ICS devices
    - How create a chain of trust workflow to harden devices and ensure secure communications.

    About the presenter:
    Dean Weber, CTO of Mocana, is an expert in cybersecurity for embedded systems, IoT and industrial control systems. He has more than 30 years of experience in security, cybersecurity and information systems, Dean is a trusted advisor to CISOs at Fortune 1000 companies. Prior to Mocana, he was the CTO of Applied Identity, which was sold to Citrix. He spent several years in the U.S. Navy working in physical and electronic security.
  • Managing Digital Applications for rapid growth: CIO’s nightmare
    Managing Digital Applications for rapid growth: CIO’s nightmare Janaki Jayachandran: Technology Director, Jothi Rengarajan: Principle Architect Recorded: Jun 21 2017 58 mins
    Almost every Enterprise is in the middle of digital transformation wave spanning across the landscape of social media, mobility, Analytics and Cloud. However, Enterprises have a big challenge in managing the digital applications built across this landscape comprising of both custom built and out of box solutions. While the number of applications grows rapidly there is also an increasing demand from the business which puts Enterprise IT under constant pressure to improve their agility and provide faster response times to meet market demands. Therefore, Enterprises are in dire need of a solution to simplify the development and management of digital applications with little to no operational overhead.
    In this webinar, we will be focusing on how to address the challenges of managing multiple digital applications and bring in standardization in the way they are built and managed.

    Join the webinar and learn how effectively you can improve business agility and achieve faster time to market through simplifying management of Digital Applications.

    Key Takeaways:
    •Challenges in managing diversified applications
    •Features of a Digital Management Platform
    •Building blocks for rapid development of new digital applications
    •Digital Management Journey of a Fortune 400 company
  • Machine Learning for the Modern Software Factory
    Machine Learning for the Modern Software Factory Jeff Henry Vice President of Product Management at CA Technologies Recorded: Jun 21 2017 45 mins
    The evolution of adaptive expert systems on the mainframe is essential to digital business innovation. Discover how machine learning and operational intelligence will help you detect abnormal patterns to predict performance problems earlier, and foresee not just what may happen, but what you should do about it. Whether you’re a mainframe performance novice or a seasoned operations expert, don’t miss this opportunity to learn how you can isolate root cause faster and trigger automated remediation to improve MTTR and your overall IT ops efficiency.
  • Patient centricity in the era of data-driven value-based Precision Medicine
    Patient centricity in the era of data-driven value-based Precision Medicine Dr. Harsha Rajasimha, Global Head of Life Sciences R&D, NTT DATA Services Recorded: Jun 21 2017 37 mins
    Life sciences industry is undergoing a major transformation. The growing number of FDA approved targeted therapies on one-side and an increasing number of pay-for-performance deals between big pharma and payers signals the dawn of value-based precision medicine. Clinical trials are no longer limited to data snapshots gathered during trial site visits. Real-time data streaming from wearables enable remote patient monitoring during trials and beyond. Aggregating patients RWD (Real World Data) such as health information from EMRs, genomics, wearables, and mobile apps can enable advanced data analytics for R&D and commercial use cases.
  • Streamlining Third Party Risk Assessments in the Cloud
    Streamlining Third Party Risk Assessments in the Cloud Jonathan Osmolski, Enterprise Records & Information Governance, Pekin Insurance & Hariom Singh, Product Management Qualys Recorded: Jun 20 2017 59 mins
    Security assessments drastically reduce your organization’s risk of suffering a data breach by identifying poor InfoSec and privacy practices among vendors, partners, contractors, and other third parties.

    For most businesses, these assessments are a slow, unscalable, manual process that strains InfoSec teams and creates a backlog of security evaluations.

    During this webcast, Jonathan Osmolski, Manager of Enterprise Records and Information Governance at Pekin Insurance, and Hariom Singh, Director of Product Management for Qualys Security Assessment Questionnaire (SAQ) will show you how you can free your organization from unreliable and labor-intensive manual processes, and optimize the accuracy of audit results.

    You will learn how Pekin Insurance:

    > Replicated its manual 76-question assessment process within SAQ’s web-based UI in just two hours
    > Simplified the design, distribution, tracking, and analysis of multiple vendor risk assessment campaigns
    > Gained improved visibility into its compliance performance metrics
    Increased the overall productivity and efficiency of its InfoSec team

    This webcast will include a live demo and Q&A session.
  • No More Apologies: Mastering Multilingual Service in the Support Center
    No More Apologies: Mastering Multilingual Service in the Support Center Tom Tseki and Roy Atkinson Recorded: Jun 20 2017 60 mins
    Managing languages is a significant challenge for most service desks.

    To arm leaders with data and insight, join HDI and Lionbridge as they unveil the results of the industry’s most comprehensive research study on the topic, based on feedback from more than 350 support centers.

    Register to learn:
    *The impact of multilingual support on quality metrics
    *How best-in-class organizations provide multilingual support
    *Strategies to meet your organization’s specific language and channel requirements

    Who should attend:
    *Support center managers and directors who are faced with language challenges
    *Hiring managers who need to know about the challenge of finding and retaining multilingual analysts
  • Service Mapping ROI: The Right Road to Drive Return
    Service Mapping ROI: The Right Road to Drive Return Ellen Daley, Terrell Pursley, Meghan Lockwood Recorded: Jun 20 2017 46 mins
    Join Acorio's CEO, Ellen Daley, and ITOM expert, Terrell Pursley for the ultimate run-down of ServiceNow's Service Mapping.

    1. What is Service Mapping?
    2. How does Service Mapping work? Learn the "crawls" and "gotchas"
    3. How do you know if this is the right investment?
    4. Best Practices to get you started
    5. New use in Service Mapping in Jakarta
  • Hybrid Cloud Management and the Container Deployment Foundation
    Hybrid Cloud Management and the Container Deployment Foundation Neil Miles, Sr Product Mktg, ITOM Solutions Marketing, HPE and Keri Sprinkle, Sr Product Mktg, ITOM Solutions Marketing, HPE Recorded: Jun 20 2017 54 mins
    Hybrid IT is the new normal. It is more than just AWS and Azure. There is the pressure to innovate in the cloud and with new platforms. IT Operations needs to overcome the mismatch between the Development team’s ability to deliver and IT Ops ability to manage application services. Ops needs to achieve continuous delivery and faster response times. We can help.

    Join us to learn about the Hybrid Cloud Management solution from HPE to manage your hybrid resources while accelerating your application delivery to DevOps speed. Learn about our new container based software delivery approach that changes the lifecycle for enterprise management software.
  • 5 Smart Ways Smartronix & CloudCheckr Make the Cloud Simple at Scale
    5 Smart Ways Smartronix & CloudCheckr Make the Cloud Simple at Scale Alana Biltucci, CloudCheckr Director of Partner Services + Rick Kelley, Smartronix Director of Technology Recorded: Jun 20 2017 58 mins
    Cloud services can be disruptive to an organization, but massive transformational benefits can be achieved by partnering with a Premier Managed Services Provider like Smartronix that truly understands enterprise-class workloads. As organizations mature in their use of cloud services, they’re frequently concerned with managing utilization, assuring security and privacy, and proper governance of their environment.

    Join CloudCheckr and Smartronix for an exclusive webinar and hear from the experts on the challenges and opportunities of migrating and operating in the cloud, and why selecting a Premier Managed Service Provider is critical.

    Attendees will learn:

    - Best practices to manage a scaling environment to avoid cloud sprawl

    - The impact that today’s cyber security & compliance landscape has on your cloud

    - What to look for in a Managed Service Provider for cloud computing

    - How Smartronix leverages the CloudCheckr platform for their MSP business

    Register for the webinar today to save your spot!

    Smartronix, a Leader in Gartner’s Magic Quadrant for Public Cloud Infrastructure Managed Service Providers, provides a comprehensive set of tailored services that enable modern enterprises to optimally consume and secure cloud services. From large-scale implementations to optimization, a comprehensive, holistic approach enables Smartronix to help customers succeed in the cloud.
  • PCI Continuous Controls; Set It and Forget It
    PCI Continuous Controls; Set It and Forget It Jennifer Pesci-Anderson, Peter Ridgley, George Waller Recorded: Jun 20 2017 61 mins
    With mounting HIPAA regulations and PCI requirements, learn why securing your access credentials should be your number 1 priority this year and solutions that can take the guess work out of the authentication process.
  • Harnessing the Business Benefit of IoT while mitigating cyber risks
    Harnessing the Business Benefit of IoT while mitigating cyber risks Zhanwei Chan -Group Security Senior Product Manager and Warren Small - VP Transformation, Security from Dimension Data Recorded: Jun 20 2017 31 mins
    The Internet of Things (IoT) is gaining mass adoption by business, government, and consumers. It’s enabling new business opportunities and re-shaping industries of all kinds as organisations seek to rapidly capitalise on digital transformation. From financial services, healthcare, and retail to utilities, and manufacturing, IoT is set to be the next revolution because of its role in connecting businesses, machines and users. However, many IoT systems are typically unsecured, and therefore prone to cyber attacks. Our research into attacks targeting IoT devices, published in our 2017 Global Threat Intelligence Report, indicates that IoT devices are increasingly becoming sources and targets of attack. Join us to learn more about the cybersecurity considerations for IoT, and what can IT and business leaders can do to harness its potential while mitigating risk to the organisation.
  • Tech Talk: Live Demo
    Tech Talk: Live Demo Tim Twarog, Eastern US Account Executive & Todd Bernhard, Product Marketing Manager Recorded: Jun 16 2017 53 mins
    When choosing for a Cloud Management Platform (CMP) enterprises should be looking for Security and Compliance capabilities in addition to Cost Management and Cloud Governance. CloudCheckr is a full-service CMP that delivers "All of the above."

    Join us for a hands-on demonstration of some of the more popular features of CloudCheckr, including:

    - Best Practice Checks
    - Automated "Fix Now" capabilities that can save time and effort
    - Right Sizing reports and charts
    - Security and Compliance tools
  • Unpatched Windows Machines Will Make You “Wanna Cry”
    Unpatched Windows Machines Will Make You “Wanna Cry” Dan Ortega - Vice President of Marketing Recorded: Jun 15 2017 3 mins
    The Wanna Cry ransomware worm ravaged computers across 150 countries. The attacks began May 12, 2017, infecting PCs of organizations that had not applied security updates to some versions of Microsoft Windows. This menace paired ransomware that encrypted computers and demanded payment with a worm that enabled it to spread quickly. The ransomware encrypts all the user’s data, then a pop-up message appears demanding a $300 Bitcoin payment in return for the decryption key.
    In the UK, the National Health System attack resulted in hospital workers being unable to review patient health histories, causing postponed surgeries and increasing risks to all new patients. Medical staff reported seeing computers go down “one by one” as the attack took hold, locking machines and demanding money to release the data.
    Organizations had only days to patch their Windows end-user and server systems. Once on a system, the malware discovers on what subnet it is located, so it can infect its neighbors. Anti-virus software is the next defense when a worm has breached a machine. Ensuring total coverage of IT infrastructure is critical. Any chinks in the armor must be detected and remediated. Anti-virus products detect strings of code known as virus signatures before killing the offending program. When these products fail, network administrators are forced to redirect suspicious traffic to IP sinkholes, and then direct them from harm’s way.
    Just like anti-virus software, patch management solutions usually require a management agent to be installed on the target system. Not surprisingly, 100% coverage is very rare.
    Despite encouraging reports of waning threat activity, Wanna Cry continues to pose significant risks. Blazent provides a SaaS solution that enables its customers to take advantage of five or more data sources to build an accurate inventory of their IT assets, such as end-user systems and servers.
  • Deceptive Speed: How to Fix Fast, Unstable Wi-Fi
    Deceptive Speed: How to Fix Fast, Unstable Wi-Fi Ben Miller, Wireless Specialist Recorded: Jun 15 2017 45 mins
    What's worse than bad Wi-Fi? Bad Wi-Fi that tests like good Wi-Fi. Join NETSCOUT and Ben Miller for this webinar, Deceptive Speed: How to Fix Fast, Unstable Wi-Fi, and learn simple tools and methods for diagnosing and resolving real world Wi-Fi performance issues.

    Ben Miller is a wireless specialist based out of Los Angeles, CA. Ben offers training services for professional training centers and organizations looking to design, manage and support wireless networks. Mr. Miller also offers surveying services to organizations in need of wireless network optimization.
  • Dissecting the OPM Breach: How AI and Threat Hunting Removed the APT
    Dissecting the OPM Breach: How AI and Threat Hunting Removed the APT Thomas Pace, Director of Consulting Services at Cylance® Recorded: Jun 15 2017 50 mins
    The 2015 data breach at the U.S. Office of Personnel Management (OPM) was a defining moment for the federal government, as it continues to reel from the colossal theft of personnel information affecting 21.5 million individuals. Join us for an insightful discussion to understand more about this massive cyberattack in our webinar, “Dissecting the OPM Breach. How Artificial Intelligence and Threat Hunting Removed the APT.”

    During the webinar Thomas Pace, Director of Consulting Services at Cylance®, will walk you through the course of events that led up to the OPM breach, expose the motivation behind the attack, and project its probable long-term impacts on how the U.S. government evaluates its IT and security strategy.

    Thomas will review the role Cylance played in responding to the breach by explaining the tools and processes that Cylance utilized to quickly detect and remove the malware from over 10,000 machines. You’ll also get an inside look at how the lessons learned can help your organization to better prepare against and prevent security vulnerabilities.

    Register for the webinar to learn more about:

    •The evolution of the threat landscape during the past two years
    •The value of having incident response processes and products in place before an incident occurs
    •The inefficiencies of legacy antivirus solutions
    •The benefits of artificial intelligence-based malware detection
  • What should you do when a director gets arrested?
    What should you do when a director gets arrested? Chin Yong Kwek, Associate Managing Director, Kroll Jun 27 2017 5:00 am UTC 90 mins
    Join Kroll’s expert as we discuss some of the issues relating to the legal, operational, reputational risks which companies must consider when facing such incidents, and how these risks can be mitigated.
  • New GHG ICT Sector Guidance, SAT-S Ready to Use & Data Centres Standards
    New GHG ICT Sector Guidance, SAT-S Ready to Use & Data Centres Standards Alex Bardell, Silvana Muscella, Andie Stephens Jun 27 2017 10:00 am UTC 60 mins
    27 June 2017, 12:00 CEST webinar on how to improve ICT energy efficiency in your business. Want to become more sustainable in ICT?

    Great line-up of experts on ICT sustainability

    Alex Bardell, Member of Executive Board at Sustainability for London, will focus his presentation on Data Centres standards, reviewing them in relation to energy efficiency and sustainability. His insights will help you understand what standards are and how they can help you reduce energy and carbon consumption.

    Silvana Muscella, founder/CEO of Trust-IT Services and Project Coordinator of ICTFOOTPRINT.eu, will introduce the Self-Assessment Tool for ICT Services (SAT-S). SAT-S is a useful, free, quick and easy-to-use tool to calculate the carbon footprint of ICT services. It is a practical tool for ICT-intensive organisations to position their ICT services footprint. Silvana is the driver behind the development of useful digital tools and services for smaller companies, in several ICT areas, such as energy efficiency, and especially useful for helping novices make their ICT more sustainable. The final version of SAT-S is planned for June 2017.

    Andie Stephens, Senior Customer/Project Manager at Carbon Trust and member of ICTFOOTPRINT.eu External Advisory Group, will share insights from ICT Sector Guidance for the GHG Protocol Product Standard, which provides detailed guidance for the foot-printing of ICT products and services in the following areas: Telecommunications Network Services, Desktop Managed Services, Cloud and Data Center Services, Hardware, and Software. Andie’s presentation will provide an overview of the structure and applicability of the ICT Sector Guidance.
  • Winning Strategies for Preparing MEF 2017 Award Submissions
    Winning Strategies for Preparing MEF 2017 Award Submissions Stan Hubbard, MEF17 Program Director, and Rosemary Cochran, Principal & Co-founder, Vertical Systems Group Jun 27 2017 3:00 pm UTC 60 mins
    MEF's prestigious annual Awards Program, now in its 12th year, is the world's largest, longest-running awards program. It focuses on leadership in emerging Third Network services powered by LSO (Lifecycle Service Orchestration), NFV, SDN, and CE 2.0 networking technologies. The MEF 2017 Awards program recognizes service, application, technology, and professional excellence in the vibrant global Third Network community committed to delivering innovative solutions that are optimized for the digital economy and the hyper-connected world. The most advanced services typically provide an on-demand experience with user-directed control over service capabilities and are delivered over more automated, virtualized, and interconnected networks.

    This webinar that will help you identify the award categories in which your company excels. Attend and learn how to prepare an excellent award submission. We will cover:
    -MEF award categories and important dates
    -How to use the award submissions portal
    -Tips for writing concise, compelling submissions

    The deadline for submissions is September 13, 2017. Awards finalists will be announced on October 17, 2017.

    This is an excellent opportunity to have all of your questions answered and will help you to get one step closer to being an award winner.
  • ITSM & Analytics Cookbook: Serving Up the Right Data to Perform
    ITSM & Analytics Cookbook: Serving Up the Right Data to Perform Jason Hagen – Process Manager, KAR Auction Services & Heath Ramsey – Director of Customer Success, ServiceNow Jun 27 2017 3:00 pm UTC 60 mins
    Data is becoming increasingly easy to come by, but how do you harness it to derive value and drive outcomes? How can you ensure that you are delivering meaningful insights when they are needed and where they belong?

    Join this webinar to learn how the IT organization at KAR Auction Services was able to evolve from operating with no visibility or standardized performance metrics to an agile business with real-time insight and the ability to make trusted business decisions. Discover how KAR was able to expand their usage of Performance Analytics and Reporting, leading to marked stability and measurable gains in performance across IT.
  • HPE Data Center Automation suite release: containers, compliance, ChatOps
    HPE Data Center Automation suite release: containers, compliance, ChatOps Sibel Satiroglu, Sr Product Marketing Manager, HPE and Nisarg Shah, Director of Product Management, HPE Jun 27 2017 3:00 pm UTC 60 mins
    The latest version of Data Center Automation (DCA) Suite version is now available. DCA is an end-to-end lifecycle management solution for servers, databases and middleware. Now, DCA comes with new features—container-based deployment, unified compliance, and ChatOps collaboration.

    Join Nisarg Shah, Director Product Management, as he discusses the latest release, answers your questions, and shares the new DCA UI.
    • See the DCA Suite—provisioning, patching, compliance, open API orchestration
    • Learn how container-based deployment delivers quick time-to-value
    • Discover why automated compliance and remediation matters
    • Hear about unified compliance—not just for servers, but across applications
    • Understand how ChatOps helps collaboration in the enterprise
    • See a demo: DCA compliance in action—PCI compliance scan, auto-remediation, visual compliance dashboard
  • Compliance-as-a-Crisis: Managing Cloud Compliance
    Compliance-as-a-Crisis: Managing Cloud Compliance Tricia Pattee, VP of Product at HOSTING, Brandon Bennett, VP of Customer Success, and Jeff Bennett, CEO of Allgress Jun 27 2017 6:00 pm UTC 60 mins
    The minimum investment to meet cloud compliance obligations is $200,000 per year, and the fees for not complying can start at $100,000. So while the investment is worthwhile, many companies are unable to achieve such standards due mainly to budget constraints and a lack of expertise.

    Join Tricia Pattee, VP of Product at HOSTING, Brandon Bennett, VP of Customer Success at Allgress, and Jeff Bennett, CEO of Allgress for the webinar, Compliance as a Crisis: Managing Compliance in the Cloud. During the live event, they will discuss the following:

    •Public cloud (AWS and Azure) compliance considerations
    •Compliance standards and common industry trends
    •SecComp cloud best practices
    •Factors that contribute to a Compliance Crisis

    We’ll also demo a couple new solutions such as an industry-leading compliance dashboard and a (free) Compliance Posture Evaluation tool recently launched to provide you with actionable items for passing an audit.
  • Life Science Application Hosting: accelerating platform agility
    Life Science Application Hosting: accelerating platform agility Peter Lutz, Global Lead Enterprise Architect – Pharmaceutical and Life Sciences, Dimension Data Jun 28 2017 2:00 pm UTC 45 mins
    Standard compute platforms are indispensable in the industry, however deploying and monitoring these platforms can be time consuming and cumbersome. Please join Peter Lutz from Dimension Data for a discussion on how to rapidly deploy these platforms while still meeting compliance requirements.
  • Biometrics and Strong Authentication Create Opportunities for Financial Services
    Biometrics and Strong Authentication Create Opportunities for Financial Services Jean-Noël Georges, Christopher Schenking, Gemalto and Yves Chemla, United Biometrics Jun 28 2017 3:00 pm UTC 60 mins
    Digital transformation is already impacting financial services, and future banking will evolve to leverage technology in ways that will have a much deeper implication to customer service than current use cases. As a result, numerous interactions between customers and digital banking will be done by using mobile devices and cloud-based platforms. Furthermore, security will be key to creating confidence in the value chain. Financial service providers are investing in bringing services to customers on personal devices, increasing the need for software/hardware security solutions for authentication of transactions. Biometrics can be leveraged for strong authentication and to comply with regional regulations.
  • Realize Unified Cloud Monitoring | The Devil's in the Details
    Realize Unified Cloud Monitoring | The Devil's in the Details John Worthington, Director of Product Marketing of eG Innovations Jun 28 2017 3:00 pm UTC 60 mins
    While there are many products that claim to provide cloud monitoring, the level of granularity provided by different solutions can vary significantly. But the devil’s in the details; the granularity provided by your performance monitoring solution will directly impact your ability to automatically diagnose performance issues before users are impacted.

    Join us for this webinar where John Worthington, Director of Product Marketing at eG Innovations discusses how managing private, public, and traditional data centers all together is no longer possible with multiple disparate monitors. Organizations must find a way to unify monitoring to successfully migrate digital business services to tomorrow’s hybrid cloud environments.

    You will discover how to:

    - Determine the critical requirements for assuring the performance of your digital business services as you migrate to the cloud
    - Learn the difference between universal and unified monitoring and how it can help you assure cross-cloud delivery of critical IT services
    - Validate a solid unified cloud monitoring solution with a demonstration and best practice features/functionality
  • SAP Indirect Access: Gain visibility, know your risks & effectively manage them
    SAP Indirect Access: Gain visibility, know your risks & effectively manage them Burton Culley, Snow Software featuring Anoop Mohankumar, Anglepoint Jun 28 2017 4:00 pm UTC 60 mins
    SAP licensing has always been cumbersome and complex. Increased reviews and claims by SAP related to Indirect Access have made managing your SAP licenses even more complex. Ever growing interconnected applications and interfaces are causing high risk and potential compliance issues due to indirect access. This webinar aims to educate, discuss indirect access risks you may have in your SAP environment, and give insight into your options to manage those risks.
  • Risk-Based Testing 101
    Risk-Based Testing 101 Robert Poole Jun 28 2017 5:00 pm UTC 60 mins
    How do you decide what’s most important to test in your development projects? Risk-based testing provides a straightforward way to decide how and what to prioritize in your tests. In this informative session, Experis introduces you to the concepts of Risk-Based Testing, leaving you with methods and tools to improve your testing processes.
    In this training we answer these questions while teaching participants how to measure and rank risks, using a simple yet comprehensive method:
    •What is Risk-Based Testing?
    •What forms does it take?
    •When should it be used?
    •What are the key elements of risk?
    Who should attend:
    •QA practitioners interested in efficient testing
    •Business analysts who create requirements
    •Technical architects and developers who design and implement solutions to requirements
    •Project managers interested in effective development and test methods
  • Tech Demo - Detecting Suspicious File Access
    Tech Demo - Detecting Suspicious File Access Morgan Gerhart - VP Product Marketing; Jim Hanson - Sr. Sales Engineer Jun 28 2017 5:00 pm UTC 60 mins
    Our security experts walk through dynamic peer group analysis in CounterBreach 2.0. Tune in to see how to use machine learning to define dynamic peer groups, detect suspicious file access behavior, and dynamically manage access permissions.
  • Leveraging Automation for Self-Healing Clouds
    Leveraging Automation for Self-Healing Clouds Todd Bernhard, CloudCheckr Product Marketing Manager Jun 28 2017 6:00 pm UTC 60 mins
    When it works, the cloud runs itself, but too often humans get involved and mess things up. Users can spin up and forget about instances, or create password policies that are insecure or make typos that can cause downtime. It is important to be alerted to such events but there’s only so much one administrator can do. This is where automation comes in. The ability for your infrastructure to “self-heal” makes it possible to run a large cloud infrastructure at scale.

    Join us Wednesday, June 28 at 2pm EST for Leveraging Automation for Self-Healing Clouds. During this interactive webcast, CloudCheckr Product Marketing Manager Todd Bernhard will present attendees with an overview of CloudCheckr’s Automation capabilities, including:

    - 450 automated Best Practice Checks to detect anomalies and security problems
    - “Fix Now” functionality for Best Practice Checks
    - Auto-Fix functionality to eliminate steps and delays
  • EIP: Construyendo el Camino a los Servicios de la Tercera Red
    EIP: Construyendo el Camino a los Servicios de la Tercera Red Emerson Moura - Distinguished Systems Engineer, Cisco & MEF CALA Marketing Co-chair Jun 29 2017 3:00 pm UTC 75 mins
    Carrier Ethernet es el combustible para la economía digital global y la base sobre la cual se construye nuevos servicios dinámicos, seguros y orquestados para el mundo hiper_conectado. Pero la falta de estandarización para interconectar proveedores y operadores de servicios Ethernet es un obstáculo para el crecimiento y la eficiencia del mercado. Actualmente, la mayoría de las interconexiones Ethernet son interconexiones de red a red (NNI) no estándar y personalizadas, lo que impide escalar el mercado. Más de una docena de proveedores de servicios y proveedores de tecnología miembros del MEF han participado en el proyecto MEF para crear Puntos de Interconexión Ethernet (Ethernet Interconnect Points o EIP) aprovechando los estándares existentes para interconexión CE. La primera fase del proyecto EIP involucró la creación de una Directriz de Implementación de Punto de Interconexión Ethernet que recomienda cómo usar las Interfaces Estándar de Red a Red (ENNIs) de forma eficaz. Esta guía inicial se enfoca en la configuración de servicios de acceso Ethernet (E-Access) de una manera simple, y las nuevas directrices avanzarán en complejidad con en el tiempo. Las directrices ayudarán a la industria a escalar rápidamente y reducir complejidad.

    Este webinar explorará dónde se dirige el mercado, las expectativas técnicas, los obstáculos operacionales que pueden surgir y la necesidad de que los operadores gestionen eficazmente la transición a medida que el mercado avanza hacia la estandarización. Este seminario apunta a aquellos proveedores de servicios que compran servicios de Ethernet mayoristas de operadorese interconectan sus redes para crear servicios CE minoristas de extremo a extremo pasando por múltiples redes. También se compartirá informaciones que pueden ser importantes para la toma de decisiones mientras desarrolla su estrategia de cómo sacar total provecho de interconexiones Ethernet estandarizadas.
  • The CIO's Guide to Digital Transformation Strategy
    The CIO's Guide to Digital Transformation Strategy Davinder Gautam, Managing Director, Accenture; Ross Mason, Founder and VP Product Strategy, MuleSoft Jun 29 2017 3:00 pm UTC 60 mins
    Digital transformation is something that everybody wants to achieve, but not everyone can define. In this webinar, Accenture managing director Davinder Gautam and MuleSoft founder Ross Mason will discuss the problems CIOs are facing in planning and executing their digital transformation strategies as well as solutions to closing the IT delivery gap and achieving their goals.

    Attendees will learn:

    - What are the obstacles getting in the way of achieving digital transformation?
    - Strategies to end the misalignment of business and IT on digital initiatives
    - A roadmap to closing the IT delivery gap
  • The Future Ready PMO
    The Future Ready PMO Andy Jordan, Roffensian Consulting Inc. Jun 29 2017 5:00 pm UTC 60 mins
    What is a PMO? It’s a question that many organizations are still trying to answer, but according to internationally recognized PMO and PPM expert Andy Jordan it’s a question that is outdated. He believes today’s question needs to be ‘what should a PMO be?’

    In this webinar Andy joins CA’s own Jim Tisch to explore the evolution of PMOs to ensure they are ‘future proofed’ to deliver the evolving needs of organizations. Among other topics Andy will explore:

    •The move from business focused to business driving
    •A shift in emphasis from value to cost of value
    •The evolution from strategic to differentiating
    •The steps necessary to make the change

    Delivered in Andy’s signature high energy style this webinar promises to not only challenge the way you think about project execution and the role the PMO plays, but also to think about the implications on other areas of your organization. Andy will provide a roadmap to help you start that journey of evolution and ensure your PMO is ready for the brave new project delivery world ahead.
  • Governing the Future of IT: Technology Consumption Management
    Governing the Future of IT: Technology Consumption Management Hyoun Park Jun 29 2017 5:00 pm UTC 45 mins
    AI presents a framework for managing cloud, telecom, and software consumption in a Hybrid IT world. A must-attend for IT executives managing multi-million dollar cloud, telecom, mobility, and/or software budgets.

    In this webinar, Amalgam Insights provides a framework for the CIO and CFO offices to understand the fragmented world of Technology Consumption Management, which you need to understand if you manage:

    * IT Financial Management.
    * Telecom Expense Management
    * Cloud Cost Management
    * Software Lifecycle Management

    This webinar will include descriptions of each of these toolkits, anonymized business examples, and representative vendors to consider at the enterprise level.
  • Untangling ITSM
    Untangling ITSM Phillip Palmer, Chief Evangelist at UpGuard Jun 29 2017 5:00 pm UTC 45 mins
    The Alphabet Soup of International Standards, Best Practice Frameworks, Governance Models and the like can be daunting and confusing at first. Which one is ‘Right’? Which one is the ‘Best’? Which one of these should a business use to improve?

    The good news is that it doesn’t have to be that difficult.

    Phillip Palmer has been educating and advising organisations in best practices for over 15 years. A self-described ‘Service Management Evangelist and Process and Quality Purist’, Phillip has garnered praise and awards for his infectious enthusiasm and practical application of best practice guidance.
  • Continuous Security on AWS
    Continuous Security on AWS Chuck Dudley, Vice President of Services at Stelligent, a division of HOSTING Jun 29 2017 6:00 pm UTC 60 mins
    If you are planning on deploying resources onto AWS, or if you have already started on the journey and are looking for opportunities to improve the security of your DevOps environments on AWS, then this webinar is for you.

    Learn how to infuse security validation in your development and deployment processes for continuous security on AWS. Hear from Chuck Dudley, Vice President of Services at Stelligent on leveraging the same process and objective criteria used successfully with their customers and get a DevOps best practices security demo with opportunities to ask questions.

    Who should attend? Security professionals, DevOps engineers, application developers, solutions architects, engineering managers, and IT managers who are familiar with their organization's AWS environments and security needs.
  • Intelligente Endpunktsicherheit: mehr als nur Vorbeugung
    Intelligente Endpunktsicherheit: mehr als nur Vorbeugung Ruediger Weyrauch, Director, Central Europe System Engineering bei FireEye Jul 5 2017 12:00 pm UTC 45 mins
    Moderne Lösungen für die Endpunktsicherheit erfüllen zwar die Aufgaben, für die sie entwickelt wurden, bieten jedoch keine lückenlose Sicherheit.
    Umfassender Endpunktschutz erfordert vorbeugende Maßnahmen, Virenschutz, Tools zur Bedrohungserkennung und -abwehr am Endpunkt und weitere Funktionen.
    Selbst wenn ein Unternehmen dazu mehrere Punktlösungen einsetzt, werden dadurch höchstwahrscheinlich nicht alle Sicherheitslücken geschlossen.
    Manche Anbieter werben mit „Endpunktsicherheit der nächsten Generation“. Doch was genau meinen sie damit?

    Ruediger Weyrauch, Director, Central Europe System Engineering bei FireEye, erläutert in einem Webinar, worauf Sie achten sollten, damit Ihre Endpunktsicherheitslösung der nächsten Generation Ihre Endpunkte lückenlos schützt.

    Die Themen:
    - Der aktuelle Stand der Endpunktsicherheit und die damit verbundenen Herausforderungen
    - Die Vorteile von Lösungen für die Angriffserkennung und -abwehr an Endpunkten (EDR)
    - Die Vorteile von Bedrohungsdaten und ihre Rolle bei der EDR
    - Warum ein Endpunkt-Agent die folgenden Merkmale aufweisen sollte:
    •Mehrere Engines für die Bedrohungserkennung und -abwehr
    •Integrierte Prozessabläufe von der Erkennung über die Untersuchung bis hin zur Abwehr
    •Skalierbarkeit, mehrere verfügbare Formfaktoren, Unterstützung für verschiedene Betriebssysteme
  • How To Document IT Infrastructure
    How To Document IT Infrastructure David Cuthbertson Jul 6 2017 12:00 pm UTC 45 mins
    Many organisations would like more complete and accurate IT systems documentation, but cannot find a way around their current methods such as multiple isolated spreadsheets and diagrams. Our webinar will cover techniques to reduce workload and improve consistency for IT infrastructure technologies such as networks, servers, applications, data centres, cabling, etc. The larger the infrastructure the greater the benefits of our
  • Earning Margin: How AWS Consulting Partners Scale and Increase Profitability
    Earning Margin: How AWS Consulting Partners Scale and Increase Profitability AWS Channel Strategist Mira Ayad and CloudCheckr EMEA Channel Manager Tony Roebuck Jul 6 2017 2:00 pm UTC 60 mins
    Amazon Web Services (AWS) recently conducted an AWS Consulting Partner study to understand how successful partners become profitable. The study revealed an overwhelming response that the biggest pain point is the complexity of billing clients with accuracy and efficiency. However, with the right cloud management platform, AWS Consulting Partners gain the ability to focus on their core competencies and less on business operations like monthly billing, invoicing, and chargebacks.

    During this webcast, AWS Channel Strategist Mira Ayad and CloudCheckr EMEA Channel Manager Tony Roebuck will review the AWS Consulting Partner study and how to create a profitable AWS business using CloudCheckr’s cloud management platform, including:

    - Opportunities to win business with pre-engagement analysis

    - Strategies and best practices to earn higher profitability and margins

    - Why every organization should have a cloud financial administrator

    - How to automate AWS invoicing and billing processes at scale
  • Automation strategies for the IT Service Management in digital business
    Automation strategies for the IT Service Management in digital business Vesna Soraic, Senior Product Marketing Manager, HPE and David Baron, Chief architect for HPE ITSMA, HPE Jul 6 2017 3:00 pm UTC 60 mins
    As businesses are under increased competitive pressure to transform into digital enterprises, they are relying on technology as never before. IT Service Management, deployed across the enterprise and focused equally on IT and non-IT services, becomes the enabler of digital growth. IT Service Management is required to manage the increased velocity of changes and releases initiating from DevOps and Agile, and all existing processes - such as incident, change and request management - must support Agile. The support methods must fit the evolution of the digital workplace and the changing nature of work. To be able to address new requirements from digital business, ITSM needs holistic automation to become easier, faster and transformative.

    In this webinar we will explore how much and what kind of Automation is needed in ITSM. You will learn how the HPE IT Service Management Automation solution is easier to manage and use, faster to install and manage with services that digital workforce needs. We will discuss what freedom and benefits you can enjoy with ITSM solutions based on container technology. We will show you a demonstration of a request-to-fulfillment process that can enable your IT to evolve into a strong digital business partner.
  • Migrating from any Oracle Retail version to the latest V16
    Migrating from any Oracle Retail version to the latest V16 Yamini Chitturi, Merchandising Solutions Architect and Chetan Singh, Store Solutions Architect Jul 6 2017 4:00 pm UTC 60 mins
    Current Omnichannel scenario demands retailers to stay abreast with the latest developments in Oracle Retail V16. This webcast focuses on educating them about:

    1.Why a feasibility study is crucial to your migration decision?
    2.Introduction to Aspire Systems Accelerators
    3.How can you reduce the Go-To-Market time to 6 months?
  • iSpeak Asset:  Asset Implications of Cloud
    iSpeak Asset: Asset Implications of Cloud Jeanne Morain, Paul Doc Burnham Jul 11 2017 4:00 pm UTC 30 mins
    Are you at risk of a multi-million lawsuit like Mars Candy, City of Denver or Anheiser Busch? The cloud provides many benefits for the Enterprise but when implemented unchecked could result in millions in fines and risks. Join Paul Doc Burnham from ServiceNow and Jeanne Morain as they provide prescriptive guidance on how to get ahead of your license risks before you migrate.