Leadership styles are continually evolving to incorporate new ways of thinking about employee satisfaction, motivation and performance. Find webinars and videos on the strategies, techniques and qualities that make an effective leader. By participating in this community you will gain insight into current leadership theories and how to optimize employee performance.
Health plans push for their members to visit their primary care provider for a checkup. It improves health outcomes and reduces the medical spend from costs related to illness and disease. Like their members, health plans also need checkups that will identify the challenges to which they are increasingly exposed, such as issues around information security, revenue maximization, and staffing needs. In this webinar, we will discuss how to specifically deal with key issues related to each of these areas.
One of the most influential figures in the workplace is the front-line supervisor, who plays a pivotal role in determining what gets done, how it gets done and what gets ignored. Measuring supervisor safety performance, therefore, is critical to ensure the processes designed to build and sustain safety excellence are being completed in a quality way.
Drawing on practical research findings, Caterpillar Safety Services Senior Consultant for Australia, Jenny Krasny, will explain the process of identifying measures that motivate supervisors to lead zero-incident performance on the front line.
•Explore the measures that matter in a culture of safety excellence
•Understand the supervisor’s role in creating and sustaining safety excellence
•Identify the sources of feedback that drive excellent supervisor performance
Drivers are often uncomfortable with the idea of GPS vehicle tracking. When they learn that GPS tracking is about improving their productivity, safety and job security—not monitoring their every move—they’re far more likely to support the solution.
During this webinar you will discover how to overcome concerns by communicating how GPS vehicle tracking can:
- Protect drivers in unsafe or remote areas
- Defend drivers during customer disputes
- Enable help to respond quicker to roadside emergencies
- Reduce accidents by improving unsafe driver behaviors
- Exonerate drivers from false claims
Create and execute a digital strategy aligned to your business with Dell Digital Business Services. Our comprehensive 5-R Methodology helps you identify and understand the full range of digital opportunities in your enterprise, then implement a sustainable digital plan. Learn more at http://bit.ly/5-Rs.
WebRTC is a new technology that brings video-calling capabilities natively to the web browser, reducing friction for users who need access to such technology. Video conferencing in business is in transition from on-premise, device-based solutions to a hybrid, virtualized service. WebRTC is taking video conferencing by storm and transforming how video conferencing solutions are used across the globe.
In this webinar, you will learn what WebRTC is and what its capabilities are. We will cover five important aspects of deploying WebRTC as part of your video conferencing solution:
2. True access for everyone
3. Addressing changes in computing trends
4. IT bypass
5. Hybrid transition
Every profession has tools fundamental to its trade, each of which needs to be reviewed and sharpened regularly to ensure they remain effective. The risk register, matrix and bow-tie are three such tools within risk management. This one-hour webinar will provide tips on how to optimise each of these critical risk tools and tailor them to your organisation.
Patient Engagement is every Provider’s new “highest priority,” but to date, much of the focus has been on driving patients to portals as a means to engage. Innovative providers are moving the focus to other arenas including social channels in order to engage people where they are spending their time.
Join this webinar, where Janice Jacobs and Stephanie Bartels, will discuss the key components of a successful comprehensive patient engagement program that includes social strategies. Learn about a host of Patient Engagement solutions and a focused discussion around how to get started in social media, how to use social media to increase patient satisfaction and acquisition, and potentially even affect clinical outcomes. Janice and Stephanie will also discuss how to interact, educate and lead the healthcare conversation on social media, social media listening and reputation management and challenges and opportunities with social engagement for providers.
Healthcare is in the midst of a data-driven revolution. Successful healthcare organizations will be those that can use analytics effectively to guide care decisions, create effective population health strategies and use resources efficiently. Join Dr. Thomas Hill and healthcare thought leaders for this interactive panel discussion at 1:30 pm on October 20th, Executive Summit, Dell World 2015 in Austin, Texas. In this session, you will hear practical tips for how healthcare organizations can successfully embrace modern data-driven technologies and deliver better healthcare outcomes and financial performance.
Harvard Pilgrim Health Care was ranked the number one health plan in America for 10 years. Technology is extremely important at Harvard Pilgrim. The worst case scenario would be for one of their members to end up in the emergency room and be denied coverage. So they need to make sure they get things right and that they are timely about it.
Hear how Harvard Pilgrim Health Care worked with Dell to come up and IT strategy to replace their claims adjudication engine as well as a number of systems that surround it.
What is the value of business continuity? That is a question those working in the profession often grapple with, certainly when attempting to justify its existence to top management. In the latest edition of the Business Continuity Institute's Working Paper Series, Dr Clifford Ferguson explores the issue of strategic value and offers a way forward by integrating business continuity into an organization’s strategic plan.
At the heart of any effective risk process are two common qualities of strong team work and open communication. This, supported by strong action and solution orientation enable the Risk Management function to carry out its mandate effectively. Risk Champions are central to this, and used well, they become the glue that can hold risk activities together.
Join our 30-minute Controlling Fleet Costs with GPS Vehicle Tracking webinar on Thursday, July 23, 2015 at 11:00 am Pacific / 2:00 pm Eastern.
Whether public or private, large or small, every fleet and business can use help in controlling costs. That's why more and more fleet operators are turning to telematics as an effective solution for managing their fleets within a limited budget.
Register today to learn how you can lower operational expenses with GPS fleet tracking.
In 2011 Caterpillar’s North Little Rock, AR, facility, where earthmoving Motor Graders are produced, had a Recordable Injury Frequency (RIF) rate of 5.11 with 20 recordable injuries. Of 68 manufacturing facilities in the enterprise, this facility ranked number 65.
When the facility leadership committed to making a change, they started by listening closely to the front-line workforce – the employees closest to the job hazards – to understand what was motivating risky behaviors.
The discovery has fueled a transformational journey to safety accountability that drove the RIF rate down to 0.58 by the end of 2014. Now the facility is a safety performance benchmark for organizations inside and outside the Caterpillar enterprise.
Facility Operations Manager Paul Rivera joins Justin Ganschow, the facility’s former EHS Department Supervisor (now a Caterpillar Safety Services consultant) and Todd Efird, Senior Safety Consultant, for this one-hour presentation.
You will learn:
•How to apply cultural assessment results to focus improvement efforts
•A formula for leveraging the skills and experience of employees to build proactive safety processes
•How to develop performance measures that reflect the presence of safety activities (not just the absence of incidents)
•Tools for increasing employee engagement and workplace positivity through effective recognition
Risk sources are more often identified and located not only in infrastructural or technological assets and tangible variables, but in Human Factor variables, Mental States and Decision Making. The interaction between Human Factors and tangible aspects of risk, highlights the need to focus closely into Human Factor as one of the main drivers for Risk Management, a "Change Driver" that comes first of all from the need to know how humans perform in challenging environments and in face of risks
In this webinar, Dr Wolfgang Mahr will explain the fundamental importance of one of the most significant phases of the BCM lifecycle – the Business Impact Analysis. Conducting a BIA is the information gathering stage, where business continuity practitioners are charged with understanding the business before developing strategies and plans that can be put in place to ensure its continuity. Critically important information needs to be unearthed and not one important aspect must be omitted or forgotten. This webinar will offer insights that will help business continuity practitioners better understand a company’s processes, resources and their interdependencies.
GPS vehicle tracking systems offer a powerful tool for improving efficiency to get the most out of your people and your vehicles. Register now for a 30-minute webinar to learn how improving fleet efficiency can be accomplished by:
- Optimizing Vehicle Usage
- Driving Fewer Miles
- Optimizing Fleet Size
- Automating Systems and Processes
Register today for the Verizon Networkfleet webinar: How to Manage Your Fleet More Efficiently with GPS Vehicle Tracking on Thursday, July 2nd at 9:30am Pacific / 12:30pm Eastern.
Where fear of reprisal exists, safety improvement is doomed. Frontline employees will not engage in safety if they believe their input will lead only to discipline or other negative repercussions. Two years ago, five of Caterpillar's re-manufacturing facilities in Corinth, MS, tackled the "fear factor" that was impeding employee involvement in safety. Through the Zero-Incident Performance (ZIP™) Process, driven by frontline-employee solutions, the facilities have achieved tremendous improvement in morale, genuine engagement and leading indicator safety performance.
Roberto Ortega, Facility Manager for Caterpillar Reman Components’ Mississippi operations, joins safety culture consultant Mike Williamsen to share the case study of an organization that is no longer crippled by fear, but rather striding toward safety culture success.
•How to effectively manage safety across multiple work cells and facilities with unique cultures and approaches to discipline
•How to overcome a legacy of fear
•How to determine if fear of reprisal and punishment exists in your workplace
•How to get frontline employees engaged in reversing a “fear factor”
You already understand the process of risk management. The next step is to equip yourself to fully integrate business risk and opportunities for innovation into your organisation's corporate governance model.
ISO 31000 was published as a standard on the 13th of November 2009, and provides a standard on the implementation of risk management. A revised and harmonised ISO/IEC Guide 73 was published at the same time. The purpose of ISO 31000:2009 is to be applicable and adaptable for "any public, private or community enterprise, association, group or individual." Accordingly, the general scope of ISO 31000 - as a family of risk management standards - is not developed for a particular industry group, management system or subject matter field in mind, rather to provide best practice structure and guidance to all operations concerned with risk management.
Ensuring supervisors are held accountable for safety is easy, making sure they have the tools to be successful is the hard part.
As organisations seek to achieve a culture of safety excellence, the influence and power of supervisors in the process cannot be overstated. Join Caterpillar Safety Services Asia Pacific Regional Manager Brett Haskins as he presents the second instalment of a four-part webinar series on supervisor development. Learn how providing the right safety training to your supervisors as part of an overall accountability strategy will help them perform their role in a quality way and deliver the safety outcomes you need to see results.
•Define and understand why incidents occur
•Understand value derived from performance-focused supervision
•Identify training for accountability and learn to ‘build’ supervisors
•Learn easy steps to engage the workforce through supervisors and best-practice success stories.
This webinar will explore the interrelationship between business continuity and risk, why they need each other to attract the attention of the C Suite and how to approach the implementation of an integrated framework for your organisation.
During this webinar, Mustafa will explain how the GSM sector tasked to provide a public service by means of “communication” following natural disasters.
He will discuss how the business continuity team coped in terms of Business Continuity, Information Services and Network Operations, Emergency Management & stakeholder communication via briefing some used cases. He will also explain used cases helped as an organisation to develop guidelines to determine tasks/actions to be performed for further possible cases & improvement areas to develop their processes. He will provide analysis from the ‘post mortem’ analysis that they made following the incident, and the lessons learned that you could apply around your business continuity strategies within your organisation.
“Following on from David’s article in this quarters Continuity Magazine entitled “The Parry and Riposte of Procurement and BCM” Page 31. David expands on his words “ This article is meant to provoke thought and although I could, I won’t offer a potential process” In this webinar David offers practical methods to deliver resilient supply chains based on his experiences as a Head of Procurement and a Corporate Business Continuity Manager for a FTSE 100 UK based company. David is the author of Continuity Shop’s course on supply chain risk and continuity and was the UK Principal Expert attending the finalisation of the ISO 22318 technical specification on Supply Chain Continuity Management in Japan this year.
Both Business Continuity professionals and procurement professionals would benefit from this webinar, so why not invite your procurement teams to listen in too?
Great communication starts with great listening. And great listening starts with an inner listening called Mindfulness, a simple practice done 10-20 min. a day that makes an average communicator into a great one. Transform hollow interactions into engaged, dynamic relationships by being present and in the moment. Learn why successful organizations all over the world are bringing Mindfulness to the workplace. Developing inner awareness leads to productive relationship building, sharpening crucial skills in management, improving sales & operations at successful firms. Win the trust across the spectrum of those you communicate with, from clients to colleagues, employees to senior management, in every interaction.
You Will Learn:
1.What Mindfulness is & why it is useful in the business world.
2.How this simple practice enhances self-awareness, making one a potent & attentive listener.
3.How to be 100% in the present moment, focused, free of distractions.
4.A 5-phase process that leads to effective communication & deep trust, yielding sustainable professional & personal relationships.
5.How Mindfulness training has been embraced across industries, including health, financial services, technology, government, journalism, entertainment, social services, think tanks, law enforcement, the military & education. (Google, Apple, Aetna, Virgin, Madison Wisconsin Police Dept, Congress, & House of Commons.)
Can’t Miss Takeaway:
•Learn the daily practice of Mindfulness & how it delivers practical benefits.
•Have access to an audio guide to a daily Mindfulness practice.
•Receive a free on-line copy of George Kinder’s book, Transforming Suffering into Wisdom: Mindfulness & The Art of Inner Listening.
Who Should Attend?
Anyone who wishes to be more effective in their communication skills, with greater control, clearer focus, more patience, flexibility & skill, greater leadership & access to intuition, values, creativity, & managing stress & difficult emotions with poise.
Today a proactive approach is needed to ensure the ability to adapt to unexpected risks ever more quickly and cost-effectively, to bounce back…resilience.
Resilience is the capability of an organization to deal with incidents that cannot be predicted and to adapt to changes over which we have no control. This presentation will explore the relationship between business continuity management and resilience and some of the ways to build a more resilient organization.
Just as any organization can face risks and threats and have vulnerabilities; the same is true with members of supply chains. Individual suppliers can be at risk through a variety of events, such as fires, floods, technology failures and power outages.
This webinar discusses risks to supply chains and will provide guidance on identifying those risks and defining strategies for mitigating them.
This webinar underlines the fundamental importance of the one of the most important phases in the BCM lifecycle – the BIA.
Other - subsequent - phases such as selecting one or more business continuity strategies or the formulation of a BC plan, exhibit a much smaller space of choices than the BIA, which is primarily an information gathering stage, charged with understanding the business.
Critically important information needs to be unearthed and, ideally, not one important aspect must be omitted or forgotten. This is the reason why ISO TC 292 (formerly 223), after developing ISO 22301 and ISO 22313, has embarked on developing a standard on the BIA: ISO 22317. It is being presented in another contribution at this conference.
This webinar also focuses on a visualization and presentation method newly applied to the BIA process - in order to better understand a company’s processes, resources and their interdependencies.
One of the critical success factors for any BCM programme is competent people to undertake all the BC roles that the programme requires. This webinar will explain how to plan a campaign of training and awareness to ensure that everyone who has a role in the programme knows what their role is and has the appropriate knowledge and skills to undertake their role.
This webinar will consider the complementary disciplines of security, crisis, business continuity and disaster response, blending theoretical and practical applications. It should interest practitioners and students of organizational resilience at advanced levels as it will bind together the various complementary disciplines necessary to become resilient into a single holistic approach. The webinar will aim to develop insights and discussion about how to match the needs of security and risk to the requirements of business continuity and impact management; and to identify the intuitive and learned skills to anticipate, respond to and recover from the many unwanted issues that can arise and threaten organizational capability.
It will be set in the context of a dynamic, changing world where new threats such as embedded terrorism, social media risk generation, food and logistics security, environmental issues, governance and legislation (as examples) can affect resilience significantly. Many of us look at single elements – this will combine many complementary and potentially conflicting elements in a single analysis and discussion.
As managers, we are responsible for recognising the signs of sleep deprivation (yawning, boredom, restlessness, head nodding, poor concentration etc.) and implementing the most appropriate practices to protect our staff from the potential consequences of fatigue.
We need to acknowledge the impact to our staff, productivity, efficiency, bystanders and work culture if we continue to encourage and push people to operate with little or no sleep.
In this webinar, Jenny Krasny will delve into the Stigma of Fatigue in more detail to take a look at where we can create big improvements and start to change the fatigue culture.
Well-known writer and presenter Nathaniel Forbes MBCI offers three simple steps to help you give more persuasive presentations.
Whether you’re pitching business continuity management to the C-suite, pleading for your department’s headcount or reporting post-exercise successes, you can move your audience to action with these three steps to a persuasive presentation.
1.Develop a ‘story’.
The human brain has been wired for story since our ancestors drew on cave walls. Every disaster, every invocation, every successful recovery reveals stories of sacrifice, personal resilience and individual initiative. Behind the facts, there’s a story in your presentation, too – one your audience will remember.
2.Make an emotional connection.
People may forget what you said, they may forget what you did, but they’ll never forget how you made them feel. To move people to action - to make them care about business continuity - you must reach for their feelings. Gently…but intentionally.
It’s impossible for anyone to read and listen at the same time. Speaking over text bullets on a screen behind you is distracting and confusing to the audience. Instead, choose powerful images that make your point and support your story. The best ones are often the photographs you take yourself.
Business requirements and technology trends are constantly on a change. Organizations are looking for partners who can provide solutions that are scalable and built on extensible architectures to support global needs with faster time-to-market and lower costs. Dell Application Development Maintenance and Support (ADMS) services cut across industries and verticals with expertise and capability in a host of technology platforms Microsoft, Java, Open source, Mainframe and other legacy platforms. We have partnered with niche players as well as leading vendors like Oracle, IBM and SAP in their database and platform solutions.
Attend this webinar to learn how Dell Application Development and Maintenance services can help build a scalable and growth-focussed enterprise.
Business continuity encompasses a loosely defined set of planning, preparatory and related activities which are intended to ensure that an organization's critical business functions will either continue to operate despite serious incidents or disasters that might otherwise have interrupted them, or will be recovered to an operational state within a reasonably short period. As such, business continuity includes three key elements: 1. Resilience: critical business functions and the supporting infrastructure are designed and engineered in such a way that they are materially unaffected by most disruptions, for example through the use of redundancy and spare capacity; 2. Recovery: arrangements are made to recover or restore critical and less critical business functions that fail for some reason. 3. Contingency: the organization establishes a generalized capability and readiness to cope effectively with whatever major incidents and disasters occur, including those that were not, and perhaps could not have been, foreseen. Contingency preparations constitute a last-resort response if resilience and recovery arrangements should prove inadequate in practice.
Root cause analysis (RCA) is a method of problem solving used for identifying the root causes of faults or problems. A factor is considered a root cause if removal thereof from the problem fault-sequence prevents the final undesirable event from recurring; whereas a causal factor is one that affects an event's outcome, but is not a root cause.
Reputational risk, often called reputation risk, is a risk of loss resulting from damages to a firm's reputation, in lost revenue; increased operating, capital or regulatory costs; or destruction of shareholder value, consequent to an adverse or potentially criminal event even if the company is not found guilty. Adverse events typically associated with reputation risk include ethics, safety, security, sustainability, quality, and innovation. Reputational risk can be a matter of corporate trust.
The focus of this programme is manifold and address the following issues: fostering the use of the tools of risk assessment and risk management in new fields of application such as policy making; providing a platform between the insurance community, the engineering and academic communities and policy makers to discuss risk issues; promoting the concept of the insurability of risks as the natural borderline between State legislation and the market economy; identifying new opportunities for insurers in the emerging sustainability concept in order to enlarge the field of insurable risks
In our modern society, computerized or digital control systems have been used to reliably automate many of the industrial operations that we take for granted, from the power plant to the automobiles we drive.
Insurance is the equitable transfer of the risk of a loss, from one entity to another in exchange for payment. It is a form of risk management primarily used to hedge against the risk of a contingent, uncertain loss. An insurer, or insurance carrier, is a company selling the insurance; the insured, or policyholder, is the person or entity buying the insurance policy. The amount of money to be charged for a certain amount of insurance coverage is called the premium. Risk management, the practice of appraising and controlling risk, has evolved as a discrete field of study and practice.