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Leadership styles are continually evolving to incorporate new ways of thinking about employee satisfaction, motivation and performance. Find webinars and videos on the strategies, techniques and qualities that make an effective leader. By participating in this community you will gain insight into current leadership theories and how to optimize employee performance.
  • This webinar will consider the complementary disciplines of security, crisis, business continuity and disaster response, blending theoretical and practical applications. It should interest practitioners and students of organizational resilience at advanced levels as it will bind together the various complementary disciplines necessary to become resilient into a single holistic approach. The webinar will aim to develop insights and discussion about how to match the needs of security and risk to the requirements of business continuity and impact management; and to identify the intuitive and learned skills to anticipate, respond to and recover from the many unwanted issues that can arise and threaten organizational capability.

    It will be set in the context of a dynamic, changing world where new threats such as embedded terrorism, social media risk generation, food and logistics security, environmental issues, governance and legislation (as examples) can affect resilience significantly. Many of us look at single elements – this will combine many complementary and potentially conflicting elements in a single analysis and discussion.
  • Business continuity encompasses a loosely defined set of planning, preparatory and related activities which are intended to ensure that an organization's critical business functions will either continue to operate despite serious incidents or disasters that might otherwise have interrupted them, or will be recovered to an operational state within a reasonably short period. As such, business continuity includes three key elements: 1. Resilience: critical business functions and the supporting infrastructure are designed and engineered in such a way that they are materially unaffected by most disruptions, for example through the use of redundancy and spare capacity; 2. Recovery: arrangements are made to recover or restore critical and less critical business functions that fail for some reason. 3. Contingency: the organization establishes a generalized capability and readiness to cope effectively with whatever major incidents and disasters occur, including those that were not, and perhaps could not have been, foreseen. Contingency preparations constitute a last-resort response if resilience and recovery arrangements should prove inadequate in practice.
  • Discover how to gain more control over the performance of your vehicles and stop risks from harming your drivers, vehicles, and bottom line. During this webinar, you’ll learn how to significantly reduce risks—and the costs that go along with them.
  • Grow your business, not your IT. Cloud technology is helping early stage companies focus on rapid growth by eliminating the burden of IT. Come join us to learn about a cloud enabled business management solution that can scale easily to support your business growth.
  • Well-known writer and presenter Nathaniel Forbes MBCI offers three simple steps to help you give more persuasive presentations.

    Whether you’re pitching business continuity management to the C-suite, pleading for your department’s headcount or reporting post-exercise successes, you can move your audience to action with these three steps to a persuasive presentation.

    1.Develop a ‘story’.
    The human brain has been wired for story since our ancestors drew on cave walls. Every disaster, every invocation, every successful recovery reveals stories of sacrifice, personal resilience and individual initiative. Behind the facts, there’s a story in your presentation, too – one your audience will remember.

    2.Make an emotional connection.
    People may forget what you said, they may forget what you did, but they’ll never forget how you made them feel. To move people to action - to make them care about business continuity - you must reach for their feelings. Gently…but intentionally.

    3.Use pictures.
    It’s impossible for anyone to read and listen at the same time. Speaking over text bullets on a screen behind you is distracting and confusing to the audience. Instead, choose powerful images that make your point and support your story. The best ones are often the photographs you take yourself.
  • You’ve likely already heard, and seen first-hand, the link between sleep deprivation and workplace accidents. You probably recognise the signs of extreme tiredness (yawning, restlessness, head nodding, poor concentration, etc.) and know which policies and procedures are in place to address employees operating while tired. Yet we consistently see employees who are fatigued continue to operate, creating significant risks to themselves and others.

    Join Jenny Krasny as she exposes the truth about the stigma of fatigue and discusses how you could be inadvertently reinforcing a culture of shame in your workplace.

    Walk away from this webinar equipped with knowledge about fatigue risk, an understanding of how to assess your fatigue culture and some basic tools to make a positive difference.

    Learning Objectives:
    • To appreciate your own perspectives on fatigue and impact this has on the culture in your workplace
    • To equip you with some basic tools to gain awareness about the impacts of fatigue in your organisation
  • WebRTC technology is quickly transforming video conferencing as we know it, making video more accessible than ever before. We wanted to find a better way to meet right within the browser, so we incorporated this technology into the Lifesize Cloud Web App.

    Join Lifesize Product Manager Robert Maloney as he takes you through an in-depth look at the Lifesize Cloud Web App and the benefits that WebRTC brings to video conferencing. In this webinar you will learn:

    1. The advantages that WebRTC technology can bring to your solution
    2. Best practices for incorporating browser-based video into your network
    3. How the Lifesize Cloud Web App will transform meetings throughout your company

    We will also provide a live tour of the Lifesize Cloud Web App!
  • Dealing with what most businesses would classify as emergencies or serious incidents on a regular basis, the Armed Forces and emergency services have a high degree of built-in resilience, being primarily structured for contingencies. Having moved into business continuity after serving 10 years in the British Army Intelligence Corps, Laura Mazzara shares some of the key lessons she has identified from her Army experiences, and how they can be applied to business continuity. Charlie Maclean-Bristol will consider these lessons from a training perspective and how they can be practically applied to BC training.
  • One of the critical success factors for any BCM programme is competent people to undertake all the BC roles that the programme requires. This webinar will explain how to plan a campaign of training and awareness to ensure that everyone who has a role in the programme knows what their role is and has the appropriate knowledge and skills to undertake their role.
  • Kathleen and Rob will discuss the benefits of injecting chaos / reality into various kinds of BC/DR exercises. Special attention will be paid to the development and and delivery of complex table-top exercises. They will also talk about how tabletop elements can enhance more traditional DR exercises by injecting realism into what are often extremely artificial events. Tabletop exercises are extremely useful for three reasons:

    - They exercise areas of disaster management not often covered in DR and BC testing.
    - They exercise those teams that are not often rehearsed together in realistic scenarios.
    - They teach loosely formed emergency teams how to work together efficiently and effectively under stressful emergency conditions.

    The benefits delivered to BCM programs through the use of tabletop exercises are extraordinary, but many practitioners do not yet have the necessary skills to design and execute them. This webinar will give the audience concrete tactics and techniques, as well as a defined methodology that will lead to tabletop successes.
  • Pandemics occur every twenty to forty years. This webinar will provide attendees with an understanding of the threat and associated issues that are synonymous with pandemics. It will take account of both the business and human aspects of this threat while not just considering businesses in isolation but as part of a greater supply chain.

    The session will include:

    •Definition of what a pandemic is and why it is so dangerous
    •Brief history of pandemics
    •Review what contagions are currently on the radar which could develop into a pandemic
    •Overview of SARS and the resulting economic tsunami that it caused (cost the global economy an estimated $50 billion)
    •Preparation within our critical national infrastructures
    •Potential social effects and the knock-on impact on businesses
    •Considering mitigation and contingency options
    •Human Resource Management issues arising
  • This webinar underlines the fundamental importance of the one of the most important phases in the BCM lifecycle – the BIA.

    Other - subsequent - phases such as selecting one or more business continuity strategies or the formulation of a BC plan, exhibit a much smaller space of choices than the BIA, which is primarily an information gathering stage, charged with understanding the business.

    Critically important information needs to be unearthed and, ideally, not one important aspect must be omitted or forgotten. This is the reason why ISO TC 292 (formerly 223), after developing ISO 22301 and ISO 22313, has embarked on developing a standard on the BIA: ISO 22317. It is being presented in another contribution at this conference.

    This webinar also focuses on a visualization and presentation method newly applied to the BIA process - in order to better understand a company’s processes, resources and their interdependencies.
  • Just as any organization can face risks and threats and have vulnerabilities; the same is true with members of supply chains. Individual suppliers can be at risk through a variety of events, such as fires, floods, technology failures and power outages.

    This webinar discusses risks to supply chains and will provide guidance on identifying those risks and defining strategies for mitigating them.
  • Today a proactive approach is needed to ensure the ability to adapt to unexpected risks ever more quickly and cost-effectively, to bounce back…resilience.

    Resilience is the capability of an organization to deal with incidents that cannot be predicted and to adapt to changes over which we have no control. This presentation will explore the relationship between business continuity management and resilience and some of the ways to build a more resilient organization.
  • Great communication starts with great listening. And great listening starts with an inner listening called Mindfulness, a simple practice done 10-20 min. a day that makes an average communicator into a great one. Transform hollow interactions into engaged, dynamic relationships by being present and in the moment. Learn why successful organizations all over the world are bringing Mindfulness to the workplace. Developing inner awareness leads to productive relationship building, sharpening crucial skills in management, improving sales & operations at successful firms. Win the trust across the spectrum of those you communicate with, from clients to colleagues, employees to senior management, in every interaction.

    You Will Learn:
    1.What Mindfulness is & why it is useful in the business world.
    2.How this simple practice enhances self-awareness, making one a potent & attentive listener.
    3.How to be 100% in the present moment, focused, free of distractions.
    4.A 5-phase process that leads to effective communication & deep trust, yielding sustainable professional & personal relationships.
    5.How Mindfulness training has been embraced across industries, including health, financial services, technology, government, journalism, entertainment, social services, think tanks, law enforcement, the military & education. (Google, Apple, Aetna, Virgin, Madison Wisconsin Police Dept, Congress, & House of Commons.)

    Can’t Miss Takeaway:
    You will:
    •Learn the daily practice of Mindfulness & how it delivers practical benefits.
    •Have access to an audio guide to a daily Mindfulness practice.
    •Receive a free on-line copy of George Kinder’s book, Transforming Suffering into Wisdom: Mindfulness & The Art of Inner Listening.

    Who Should Attend?
    Anyone who wishes to be more effective in their communication skills, with greater control, clearer focus, more patience, flexibility & skill, greater leadership & access to intuition, values, creativity, & managing stress & difficult emotions with poise.
  • “Following on from David’s article in this quarters Continuity Magazine entitled “The Parry and Riposte of Procurement and BCM” Page 31. David expands on his words “ This article is meant to provoke thought and although I could, I won’t offer a potential process” In this webinar David offers practical methods to deliver resilient supply chains based on his experiences as a Head of Procurement and a Corporate Business Continuity Manager for a FTSE 100 UK based company. David is the author of Continuity Shop’s course on supply chain risk and continuity and was the UK Principal Expert attending the finalisation of the ISO 22318 technical specification on Supply Chain Continuity Management in Japan this year.

    Both Business Continuity professionals and procurement professionals would benefit from this webinar, so why not invite your procurement teams to listen in too?
  • During this webinar, Mustafa will explain how the GSM sector tasked to provide a public service by means of “communication” following natural disasters.

    He will discuss how the business continuity team coped in terms of Business Continuity, Information Services and Network Operations, Emergency Management & stakeholder communication via briefing some used cases. He will also explain used cases helped as an organisation to develop guidelines to determine tasks/actions to be performed for further possible cases & improvement areas to develop their processes. He will provide analysis from the ‘post mortem’ analysis that they made following the incident, and the lessons learned that you could apply around your business continuity strategies within your organisation.
  • This webinar will explore the interrelationship between business continuity and risk, why they need each other to attract the attention of the C Suite and how to approach the implementation of an integrated framework for your organisation.
  • Health plans push for their members to visit their primary care provider for a checkup. It improves health outcomes and reduces the medical spend from costs related to illness and disease. Like their members, health plans also need checkups that will identify the challenges to which they are increasingly exposed, such as issues around information security, revenue maximization, and staffing needs. In this webinar, we will discuss how to specifically deal with key issues related to each of these areas.
  • One of the most influential figures in the workplace is the front-line supervisor, who plays a pivotal role in determining what gets done, how it gets done and what gets ignored. Measuring supervisor safety performance, therefore, is critical to ensure the processes designed to build and sustain safety excellence are being completed in a quality way.

    Drawing on practical research findings, Caterpillar Safety Services Senior Consultant for Australia, Jenny Krasny, will explain the process of identifying measures that motivate supervisors to lead zero-incident performance on the front line.

    Learning Objectives:
    •Explore the measures that matter in a culture of safety excellence
    •Understand the supervisor’s role in creating and sustaining safety excellence
    •Identify the sources of feedback that drive excellent supervisor performance
  • Drivers are often uncomfortable with the idea of GPS vehicle tracking. When they learn that GPS tracking is about improving their productivity, safety and job security—not monitoring their every move—they’re far more likely to support the solution.

    During this webinar you will discover how to overcome concerns by communicating how GPS vehicle tracking can:

    - Protect drivers in unsafe or remote areas
    - Defend drivers during customer disputes
    - Enable help to respond quicker to roadside emergencies
    - Reduce accidents by improving unsafe driver behaviors
    - Exonerate drivers from false claims

    Register today to join our webinar.
  • Create and execute a digital strategy aligned to your business with Dell Digital Business Services. Our comprehensive 5-R Methodology helps you identify and understand the full range of digital opportunities in your enterprise, then implement a sustainable digital plan. Learn more at http://bit.ly/5-Rs.
  • WebRTC is a new technology that brings video-calling capabilities natively to the web browser, reducing friction for users who need access to such technology. Video conferencing in business is in transition from on-premise, device-based solutions to a hybrid, virtualized service. WebRTC is taking video conferencing by storm and transforming how video conferencing solutions are used across the globe.
    In this webinar, you will learn what WebRTC is and what its capabilities are. We will cover five important aspects of deploying WebRTC as part of your video conferencing solution:

    1. Simplicity
    2. True access for everyone
    3. Addressing changes in computing trends
    4. IT bypass
    5. Hybrid transition
  • Every profession has tools fundamental to its trade, each of which needs to be reviewed and sharpened regularly to ensure they remain effective. The risk register, matrix and bow-tie are three such tools within risk management. This one-hour webinar will provide tips on how to optimise each of these critical risk tools and tailor them to your organisation.
  • Patient Engagement is every Provider’s new “highest priority,” but to date, much of the focus has been on driving patients to portals as a means to engage. Innovative providers are moving the focus to other arenas including social channels in order to engage people where they are spending their time.

    Join this webinar, where Janice Jacobs and Stephanie Bartels, will discuss the key components of a successful comprehensive patient engagement program that includes social strategies. Learn about a host of Patient Engagement solutions and a focused discussion around how to get started in social media, how to use social media to increase patient satisfaction and acquisition, and potentially even affect clinical outcomes. Janice and Stephanie will also discuss how to interact, educate and lead the healthcare conversation on social media, social media listening and reputation management and challenges and opportunities with social engagement for providers.
  • Sponsored by Workfront

    Marketing teams get creativity. Creativity is their life’s blood. The concern is that by setting up rules and processes, we might kill that creative spark that drives the art created by the marketing directive. Agile methodology is applying the art of science in order to uncomplicate and reduce unnecessary admin time -- the very thing that keeps us from spending more time making beautiful campaigns and generating innovative copy.

    We’re going to talk to real life marketing teams who are using Agile methodologies to run their right-brained collaboration space – and are seeing tremendous results. We’ll talk war stories, great use cases, and ways to break down the siloes that are keeping your brilliant minds from making that next inspired leap.

    Join us for a free web event sponsored by Workfront to uncover the real-life ways that creative directors are harnessing the power of agile marketing methodologies to rapidly make fantastic leaps and discoveries that fuel careers.

    In this webinar, you’ll:

    * Hear first-hand experiences from current creative teams using tried and true methods to build faster and respond to industry trends quickly
    * Learn ways to increase the number of great ideas and proof of concepts
    * Use data to analyze and capitalize on changes in projects, marketing and industry trends… before your competitors know what hit ‘em.
    * Capture the lightning in a bottle that ensures amazing customer experiences.

    Register today!

    Sponsored by Workfront

    Jim Ewel, Principal, Agile Marketing
    Stewart Rogers, director of marketing technology, VentureBeat
    David Lesue, creative director, Workfront
    Samir Patel, CEO, Growth Machines
  • Reputational risk, often called reputation risk, is a risk of loss resulting from damages to a firm's reputation, in lost revenue; increased operating, capital or regulatory costs; or destruction of shareholder value, consequent to an adverse or potentially criminal event even if the company is not found guilty. Adverse events typically associated with reputation risk include ethics, safety, security, sustainability, quality, and innovation. Reputational risk can be a matter of corporate trust.
  • In a culture of safety excellence, safety activities aren’t just check-the-box exercises – they’re interactive, informative and preventative. Caterpillar introduces a new smartphone and tablet app to assist customers in completing walkaround inspections of equipment and job sites that truly increase the presence safety.

    Cat Inspect, available on Apple and Android devices as well as Windows tablets, allows you to perform timely and informed inspections of Cat and non-Cat equipment. Identify safety concerns easily and share them instantly to mitigate risk.

    Join David Frager, Program Manager in Caterpillar’s Equipment Management Technology & Solutions Division, to learn more about this tool to improve your safety processes. We will review the inspections forms available, show you how to perform your daily inspections, and explain how to create custom forms to meet your business needs.
  • Adopting a new technology within your company requires persistence. Join this Lifesize webinar as we chat with Shane Dickinson from Silicon Labs and Michael Maloney from IMA about how they chose Lifesize as their video conferencing solution, how they were able to get buy-in from their colleagues and how they achieved eventual corporate adoption of the technology
  • The focus of this programme is manifold and address the following issues: fostering the use of the tools of risk assessment and risk management in new fields of application such as policy making; providing a platform between the insurance community, the engineering and academic communities and policy makers to discuss risk issues; promoting the concept of the insurability of risks as the natural borderline between State legislation and the market economy; identifying new opportunities for insurers in the emerging sustainability concept in order to enlarge the field of insurable risks
  • In our modern society, computerized or digital control systems have been used to reliably automate many of the industrial operations that we take for granted, from the power plant to the automobiles we drive.
  • According to a PwC report “One of the main reasons many banks world over have resisted embracing a customer-centric model is because of integration challenges.”

    The future of most financial institutions depend on the strong connections they forge with customers. The relationship between banks and customers are constantly evolving and they need to adapt and connect in new ways with the customer to remain competitive today and win tomorrow’s customer. Mobile technology and social media are presenting opportunities and challenges to reach out to the customers like never before. While driving customer centric transformation initiatives are important for the bank, it is also extremely critical for the banks to have a strong Run the Bank strategy to drive operational efficiencies and manage cost pressures. Business integration plays a very critical and powerful role in designing and implementing Transform the bank and Run the bank initiatives. Despite the evident dividends banks seem to wrestle with their technology plans and investment decisions.

    In this session, we will address a few effective strategies for banks to address the challenges posed with integrating technology and business and how banks can take the leap towards
    a)Leveraging the strong multichannel interaction and delivering a seamless customer experience
    b)Segmenting consumers dynamically through real-time insights
    c)Tailoring real time offers based on real-time customer data
    d)Run the bank initiatives with focus on efficiencies and cost savings.

    With the right partner and technology expertise, you can deliver seamless banking experience to your customer.
  • Root cause analysis (RCA) is a method of problem solving used for identifying the root causes of faults or problems. A factor is considered a root cause if removal thereof from the problem fault-sequence prevents the final undesirable event from recurring; whereas a causal factor is one that affects an event's outcome, but is not a root cause.
  • Insurance is the equitable transfer of the risk of a loss, from one entity to another in exchange for payment. It is a form of risk management primarily used to hedge against the risk of a contingent, uncertain loss. An insurer, or insurance carrier, is a company selling the insurance; the insured, or policyholder, is the person or entity buying the insurance policy. The amount of money to be charged for a certain amount of insurance coverage is called the premium. Risk management, the practice of appraising and controlling risk, has evolved as a discrete field of study and practice.