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Big Challenges in the Small Call Center

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Lisa Rotherham and Sheryl Burmaster, Augsburg Fortress Publishing
CCNG talks with member Augsburg Fortress's Director of Customer Care and Process Improvement, Sheryl Burmaster about their call center best practices in their small call center operation in Minneapolis MN. Augsburg Fortress will be hosting an upcoming CCNG networking event in their center. Info for the event located at CCNG.com.
Jun 4 2010
12 mins
Big Challenges in the Small Call Center
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  • Title: Big Challenges in the Small Call Center
  • Live at: Jun 4 2010 3:15 pm
  • Presented by: Lisa Rotherham and Sheryl Burmaster, Augsburg Fortress Publishing
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