Celebrating Contact Center Excellence at MassMutual

Lon Hendrickson, Executive Director of CCNG Magnet Program
MassMutual Culture Inspires World-Class Excellence. The MassMutual Retirement Services Division's Call Center has earned the first-place gold award from the International Quality and Productivity Center (IQPC) for "Best Job Creating a Culture That Inspires World-Class Excellence." This is the third consecutive year that MassMutual is among the Best in Class winners. We want to share our congratulations with the teams at MassMutual for this outstanding achievement.
Aug 6 2010
5 mins
Celebrating Contact Center Excellence at MassMutual
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CCNG member topics for contact center& customer care professionals
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners.

Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience.

This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.

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  • Title: Celebrating Contact Center Excellence at MassMutual
  • Live at: Aug 6 2010 3:30 pm
  • Presented by: Lon Hendrickson, Executive Director of CCNG Magnet Program
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