Auto-Optimized Workforce Performance

Larry Schwartz, CEO - Workflex Solutions
CCNG talks with Larry Schwartz of WorkFlex for a discussion on auto-optimization of workforce performance. Hear how WorkFlex’s innovative auto-optimization products apply real-time supply chain methodologies to address key workforce administration “pain points” including intraday staffing, real-time performance management and overtime scheduling, to optimize workforce performance, reduce costs and improve agent satisfaction.
Sep 29 2011
15 mins
Auto-Optimized Workforce Performance
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CCNG member topics for contact center& customer care professionals
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners.

Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience.

This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.

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  • Title: Auto-Optimized Workforce Performance
  • Live at: Sep 29 2011 10:00 pm
  • Presented by: Larry Schwartz, CEO - Workflex Solutions
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