Mary Bohney, Director, Engineering Field Services Practice and Joe Lampinen, Director, Engineering APG
Do you deploy technical field service talent for repairs, upgrades, installations, remediation, break-fixes or calibration of medical devices? If you do, you are no doubt managing increasing administration, compliance and regulatory requirements, alongside the need to find talented engineers to do the work on time and on budget.
As a supplier to one of the most heavily regulated industries in the world, the quality and timeliness of the technical support your customers receive is critical—not just when things go wrong, but every single day for routine tasks too.
Recalls, product upgrades, government mandates and scheduled quality checks or repairs all take significant resources to staff and project manage. As compliance requirements and product complexity increase, so too does the task of properly installing and maintaining the medical devices that millions of patients rely upon each year across the US.