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Leadership

  • How to Handle 7 Types of Problem Employees
    How to Handle 7 Types of Problem Employees Deb Calvert, Executive Coach & President of People First Productivity Solutions Recorded: Aug 22 2017 48 mins
    Fascinating finds from observations of and interviews with 7 types of problem employees... You've probably got at least 1 in your organization. This workshop is for managers and business partners who aren't quite sure what to do next with the renegades, chronic complainers, inconsistent performers and others that make your job more challenging. Join me for a different perspective, one that comes directly from these problem employees.
  • Poof! You're a Sales Manager..... Now What?
    Poof! You're a Sales Manager..... Now What? Deb Calvert Recorded: Aug 22 2017 46 mins
    Congratulations on your new job! But did you have any idea it would be like this? If you're like most Sales Managers, you're left to your own devices to figure it out. No training, no time to learn, and no room for error. Maybe we can help. Join Deb Calvert and find out how you can be successful as a Sales Manager, even beyond making the numbers.
  • Executing a LinkedIn Business Development Strategy
    Executing a LinkedIn Business Development Strategy Steven Rosen Recorded: Aug 17 2017 49 mins
    Many sales leaders struggle to get their salespeople to successfully use LinkedIn to grow their business. LinkedIn Expert Brynne Tillman and Sales Execution Expert Steven Rosen will share their formulas for success.
     This webinar will cover two perspectives to a Crush your sales numbers using LinkedIn;
    1.       The practical and tactical activities to leveraging LinkedIn and
    2.       3 Steps to effectively execute your LinkedIn strategy
  • Finding Stolen Data
    Finding Stolen Data Kirby Plessas Recorded: Aug 10 2017 49 mins
    Regardless of how the material is maliciously obtained, finding stolen data efficiently - before your customers know they have been compromised - is a critical component of information security. Using the Open Source Intelligence methodology presented in this workshop, the information security professional can search and monitor for stolen data as well as users linking to and advertising the sale of your customers' data. With live examples from the dark web, this fast paced tutorial lays the groundwork for safe, effective investigations and includes searching with advanced search operators, email addresses, usernames and people searches in both the public internet as well as the dark web.
  • Kepner-Tregoe - Best in Class for Troubleshooting
    Kepner-Tregoe - Best in Class for Troubleshooting Kepner-Tregoe Recorded: Aug 10 2017 4 mins
    Shellina Damji, a practice leader at Kepner-Tregoe discusses the service excellence program at K-T. What differentiates K-T is its solid methodology in trouble shooting. K-T is focussed on building capability in the technology space. Building partnerships with companies like ServiceNow allows them to embed the K-T methodology right into the toolset. K-T is recognised as 'best in class' for troubleshooting. Customers have confidence that they are receiving the best training possible when they engage with Kepner Tregoe.
  • Raising the skill level of IT teams with Kepner-Tregoe Problem Solving
    Raising the skill level of IT teams with Kepner-Tregoe Problem Solving Kepner-Tregoe Recorded: Aug 10 2017 6 mins
    Kepner-Tregoe's Shellina Damji discusses the value of the K-T critical thinking methodology. K-T is particularly known for its problem solving methodology, particularly in incident management, problem management and change management. K-T allows businesses to close the gaps they have in the processes, bringing incidents and problems to resolutions quickly. K-T training allows organizations to raise the skill level of their staff, giving them new competencies in trouble shooting and problem solving.
  • 5G and the broadcast revolution
    5G and the broadcast revolution IBC365 | EBU | EdgeConneX | Accenture Recorded: Aug 10 2017 63 mins
    Will 5G herald a complete shake up of the broadcast and media industry?

    Watch now on demand to explore the implications and potential of 5G from a user and supplier perspective and gain technical and business takeaways for your 5G strategy.

    Speakers:
    Darko Ratkaj, Senior Project Manager for Technology & Innovation, EBU
    Phill Lawson-Shanks, Chief Architect & Vice President of Innovation, EdgeConneX
    Gianluca Noya, Managing Director Network Mobile Services, Accenture
  • Your Company’s Reputation Can Hinge on a Single Supply Chain incident
    Your Company’s Reputation Can Hinge on a Single Supply Chain incident Michael Curran-Hayes, Global Practice Leader, Kepner-Tregoe Recorded: Aug 3 2017 54 mins
    Successful companies are highly dependent on their partners in their supply chain. They must remain vigilant to assess their output quality, manage, mitigate and identify the root cause of any problem that arises.

    In this webinar, we will focus on quality management in the supply chain and some of the key levers that can be pulled to ensure you are not the next company on the nightly news.

    You will learn
    • Best practices to improve quality in the supply chain
    • How to identify areas of supply chain risk
    • How to Reduce cost of quality
    • The “Critical Few” troubleshooting tools for quality
  • People before Paperwork: The New Imperative for Sales Managers
    People before Paperwork: The New Imperative for Sales Managers Deb Calvert, Executive Coach & President of People First Productivity Solutions Recorded: Aug 1 2017 38 mins
    Buyer research tells us precisely what buyers want. Employee engagement studies clearly indicate what employees are looking for. The evidence is indisputable... But Sales Managers are mired in reports and forecasts and updates that force them to do just the opposite of what buyers and sales pros need from them. Join me to get the business case for putting people before paperwork on the job.
  • Use Kepner-Tregoe ServiceNow Plugins to improve your MTTR
    Use Kepner-Tregoe ServiceNow Plugins to improve your MTTR Kepner-Tregoe Recorded: Jul 27 2017 3 mins
    Kepner-Tregoe’s Advanced Incident & Problem Management plugins for ServiceNow give your team the tools they need to improve MTTR, incease your first call resolution rate and ultimately improve your customer satisfaction levels. Improved problem solving will also reduce your service and support delivery costs. K-T techniques will allow your incident and problem management teams to gather more information, quickly and with less documentation. Using an easy to follow roadmap they will have a common approach to problem solving, prompting them to ask the right questions at critical times. You will get to the true root cause faster, minimizing unnecessary and costly outages.
  • Improving Servicedesk efficiency through better questioning & critical thinking
    Improving Servicedesk efficiency through better questioning & critical thinking Kepner-Tregoe Recorded: Jul 27 2017 11 mins
    A conversation with Shane Chagpar of Kepner-Tregoe covering how to reduce escalation at the service desk through the use of better questioning techniques and critical thinking. Shane talks about how knowledge creation needs to be an integrated part of incident and problem management, the importance of clear problem statements and how it is imperative to identify good processes and work flows in order gain strides with new technologies available today.
  • How To Help New Sellers Thrive Like Your Top Performers
    How To Help New Sellers Thrive Like Your Top Performers Donald Kelly Recorded: Jul 21 2017 47 mins
    During this training sales leaders will learn how to coach their new reps so they can perform like their more experienced reps.
  • Play the Game by Your Rules: Powerful Negotiation Skills for Women
    Play the Game by Your Rules: Powerful Negotiation Skills for Women Pattie Grimm, Author, Speaker, Radio Show Host, Trainer & Business Coach Advantage Training, Ltd. Recorded: Jul 20 2017 61 mins
    Have you ever wondered why you or most women don’t negotiate as well as men?
    Do you struggle with negotiating with your boss?
    Do find it hard to get what you need and know you desire at work at home?

    If you answered “Yes” to any of these questions, you need to listen to this webinar by Pattie Grimm, author, speaker, radio show host and trainer on the underlining reasons why most women don’t negotiate as well men. Pattie will provide research based tools and techniques to improve your negotiations skills at work and at home.
  • Turning advances in VR + AR into business innovation
    Turning advances in VR + AR into business innovation Stewart Rogers, Director of Marketing Technology, VentureBeat Recorded: Jul 20 2017 31 mins
    Last year, alternative reality and virtual reality raked in $1.8B, with 6.3M headsets shipped. And those numbers are expected to just keep climbing. AR and VR technology is getting sweeter every day, and the number of use cases is piling up. VR and AR isn’t just transforming how we experience games, it’s led to breakthroughs in health care, dropped operating costs for businesses, and changed how marketers can connect with customers.

    In this VB Live event, Stewart Rogers, Director of Marketing Technology, will be unveiling the results of our latest in-depth VB Insight consumer study. Register now for insights into VR and AR usage, consumer attitudes, and whether the massive potential audience that exists is ready to go virtual.

    By attending this VB Live event, you'll:
    * Understand VR and AR attitudes across the globe
    * Learn what's holding consumers back from these technologies
    * Introduce innovation with AR and VR into your own organization
    * Learn how payment technology will help facilitate new VR/AR experiences
    * Hear what experts think the future holds

    Speakers:
    * Stewart Rogers, Director of Marketing Technology, VentureBeat
    * Laura Gemmell, Innovation Analyst, Technology Innovation, Worldpay
    * Wendy Schuchart, Moderator, VentureBeat

    Register today!

    Sponsored by Worldpay
  • Broadcast under attack: Protecting content and defending infrastructure
    Broadcast under attack: Protecting content and defending infrastructure IBC365 | Channel 4 | Sundog Media Toolkit | EY Recorded: Jul 20 2017 63 mins
    Cyber attacks are on everyone’s agenda but with so much at stake just how should Broadcast, Media and Entertainment players protect themselves in an increasingly hostile world?

    High profile attacks on broadcast and media players are on the increase. But what does the threat landscape look like? What are the new attack surfaces and how should broadcasters and media companies approach cybersecurity?

    Speakers:

    Brian Brackenborough, CISO, Channel 4
    Richard Welsh, CEO, Sundog Media Toolkit & VP of Education, SMPTE
    Cameron Brown, Information Security Strategist & Cyber Defence, EY
  • What an Effective Employee Onboarding Program Looks Like
    What an Effective Employee Onboarding Program Looks Like Andrea Duke, HR Advisor - TPD & Neha Siddana, Senior HR Manager - PandaDoc Recorded: Jul 19 2017 50 mins
    Getting new hires started isn’t something that just happens overnight. Investing in onboarding is an important part of any HR strategy. It takes a lot of work and careful planning to ensure new team members can truly hit the ground running. Join TPD and PandaDoc as we join forces to share knowledge of best practices and successes.
  • DevOps and Agile are changing the face of IT Service Management
    DevOps and Agile are changing the face of IT Service Management Kepner-Tregoe Recorded: Jul 19 2017 10 mins
    Christoph Goldenstern, VP of Strategy & Service Excellence at Kepner Tregoe talks about Agile and DevOps and the trend for 'flattenning' IT organizations. IT Departments still tend to be very siloed in their approach to IT incident and problem management. This approach will not work when speed is important. DevOps is going to change this and IT departments still have work to do to get there. Service integration is important and the way of managing IT is changing. We must take an end to end process view, particularly with incident change and problem management.
  • Kepner-Tregoe helps CSAA to Dramatically Reduce Severe Incidents
    Kepner-Tregoe helps CSAA to Dramatically Reduce Severe Incidents Kepner-Tregoe Recorded: Jul 19 2017 11 mins
    Lupe Clark, an IT Manager at CSAA Insurance Group lead her IT team to reduce critical incidents at CSAA to 17 down from 300 per year. Lupe talks about her organization's closed loop cycle and how this has improved the organization's problem solving skills and improved the maturity of the IT Service Management processes. She discusses how Kepner-Tregoe solutions have helped to tie all the processes together and allow them to move to the next level of maturity.
  • How secure is your enterprise machine translation process?
    How secure is your enterprise machine translation process? Mihai Vlad, VP, Machine Learning Solutions, SDL; Arle Lommel, Senior Analyst, Common Sense Advisory Recorded: Jul 19 2017 58 mins
    Machine Translation (MT) is essential to all business applications when data needs to be translated for timely decisions. However, increasing concerns over data privacy, IP and compliance require active measures to make sure there is no risk that confidential data can be misused or exposed during the MT process.

    In this webinar hosted by Mihai Vlad, VP Machine Learning Solutions at SDL, featuring guest speaker Arle Lommel, Senior Analyst at Common Sense Advisory, you’ll learn:

    • How your organization can benefit from a private MT service
    • How you can securely manage the translation of large volumes of data
    • Early results of SDL’s state-of-the-art Neural Machine Translation technology as part of SDL ETS
    • Based on CSA’s comprehensive research with MT providers, implementers, and consumers, Arle Lommel will cover the direction the market is headed, how NMT is changing that direction, and the role secure MT solutions play

    SDL Enterprise Translation Server (SDL ETS) offers a client-managed, MT solution that can be deployed on-premises or private cloud, keeping the MT process within your Intranet. SDL ETS has been used by government for more than 15 years and ensures you meet data privacy regulation and compliance by deploying a private MT portal that is both economically viable and scalable through a cloud service.
  • Preparation Prior to the Sales Call: Researching People
    Preparation Prior to the Sales Call: Researching People Sam Richter Recorded: Jul 17 2017 49 mins
    On a sales call, knowing about the person and what’s important to him/her is the key to relevance, gaining permission to ask questions, and building a genuine relationship. In this session, award-winning speaker Sam Richter will show you how to find information on people, in ways you never thought possible
  • Problem Solving and Simulation Improve Incident, Problem and Change Management
    Problem Solving and Simulation Improve Incident, Problem and Change Management Kepner-Tregoe Recorded: Jul 14 2017 3 mins
    Christoph Goldenstern, VP of Strategy & Service Excellence, explains how Kepner-Tregoe’s “plug-ins” for ServiceNow support IT Service management teams to drive improvements in incident, problem and change management. Christoph also unveils new troubleshooting simulation technology designed to bridge the gap between classroom and real-world situations. Teams can now practice critical problem solving skills in a real, but safe learning environment
  • Holistic Approach to Problem Solving for IT and Tech Support from Kepner-Tregoe
    Holistic Approach to Problem Solving for IT and Tech Support from Kepner-Tregoe Kepner-Tregoe Recorded: Jul 14 2017 4 mins
    Christoph Goldenstern, VP of Strategy & Service Excellence, outlines the Kepner-Tregoe approach, explains the history of company and talks about the consulting and training solutions offered by K-T. Using Kepner-Tregoe methodologies allows IT and Tech Support to embed critical thinking in the business. Christoph discusses why Kepner-Tregoe is a good choice to bring critical thinking skills to your organization
  • From Asset To Risk Allocation - Free Workshop and Online Course Intro
    From Asset To Risk Allocation - Free Workshop and Online Course Intro William Goodwyn Ferrell Recorded: Jul 12 2017 54 mins
    Learn How to Manage Risk for Protection - Allocate Risk to Improve Performance for capital market investors.

    Join our guest, William Goodwyn Ferrell, a Wall Street veteran and the founder of Ferrell Capital Management as he introduces his new course.

    During the webinar we will cover:

    1. Why traditional notions of portfolio diversification are no longer effective tools. By replacing Asset Allocation with Risk Allocation you will achieve much more effective means for managing your investment portfolio.

    2. We're going to lay out a system that will teach you how to manage risk for protection and allocate risk to improve performance.


    3. We will introduce a new online course with a special offer for attendees only.
  • Controlling Color in Print Production to G7® Specification
    Controlling Color in Print Production to G7® Specification Sponsored by QuadTech. G7 experts Daniel Würgler, CEO, System Brunner AG and Don Hutcheson, President, HutchColor, LLC Recorded: Jul 11 2017 48 mins
    Controlling Color in Print Production to G7® Specifications—Every Day, Every Print Run

    Many print operations already understand the benefits of color management using gray balance as a control factor. And calibrating your press to meet the Idealliance G7 specification is becoming a major selling point to earn print buyer confidence.

    When calibration is done as a one-time event, most offset press control systems still rely on traditional solid ink density control in print production, with no way of automatically controlling and monitoring G7 metrics, avoiding critical color variations.

    The piece that has been missing—until now—is the ability to use inline color control to continuously monitor and keep every print job within G7 specifications. Rather than thinking of G7 as a one-time calibration event, QuadTech and System Brunner are introducing a complete system for ensuring G7 quality for every print run.

    Join us for an informative webinar explaining G7 as a calibration methodology and for press control, INSTRUMENT FLIGHT® with gray balance control (the world’s first G7 certified press control system), and the newest software enhancement for controlling print production to G7 metrics.

    Sponsored by QuadTech. Featured speakers: G7 experts Daniel Würgler, CEO, System Brunner AG and Don Hutcheson, President, HutchColor, LLC

    Details: Tuesday, July 11, 9 a.m. PST/12 p.m. EST/ 5 p.m. UK / 6.p.m CET
  • The New Digital Operating Model - What does it mean for your organization?
    The New Digital Operating Model - What does it mean for your organization? Kepner-Tregoe Recorded: Jul 7 2017 55 mins
    Cloud, Agile, DevOps, and Lean Product Management are the foundations of the new digital operating model. Today, the four most valuable companies on the stock market are tech companies, and as the New York Times notes, "every company is a tech company." A broad new consensus on how to manage technology is taking hold. In this webinar Industry Experts Charles T. Betz and Carlos Casanova join Kepner-Tregoe's Christoph Goldenstern to discuss the impact of this new digital operating model is having on organizations globally.