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Learning and Development

  • Year-End Doesn't Have to Be Chaos! The Checklist You Need to Get Ready for 2020
    Year-End Doesn't Have to Be Chaos! The Checklist You Need to Get Ready for 2020
    Lori Kleiman, SPHR SHRM-SCP Recorded: Dec 9 2019 25 mins
    Year-end often has the HR departments head spinning. Calculating imputed income, processing year-end bonus’, finalizing open enrollment, getting ready for your 401(k) testing, the list feels endless!

    In this program, Lori Kleiman, Managing Director at HR Topics will review the compliance obligations that are essentials along with the tools you’ll need to ensure your obligations are completed efficiently and accurately. Lori will also discuss resources for cost-effective support to ensure you can enjoy the holiday like the rest of your team!

    During this webinar, you’ll learn:

    How to create your personal to-do list for year-end
    Ways to evaluate resources that have worked for many businesses
    How to understand what must be done now, and which things could wait until 2020
  • Make Web Experiences Personal: Use AI to Inject Relevance into Every Interaction
    Make Web Experiences Personal: Use AI to Inject Relevance into Every Interaction
    Simon Langevin, Product Manager, Coveo Recorded: Dec 5 2019 35 mins
    Manually personalizing your digital experience for every website visitor is near impossible. Having your team track, update, and deliver the most relevant content, the moment it’s needed, is just not feasible. This approach can lead to inconsistent and unreliable experiences for customers, places unnecessary burdens on marketing and web teams, and significantly increases cost of operation. Smarter, automated, and more scalable technologies are necessary to both satisfy today’s relevance-seeking customers and stay ahead of competition.

    This webinar reveals best practices on how to inject relevance and personalization into your website experience. We’ll demonstrate how companies are using AI-powered search and recommendations to leverage the intent and information behind every touch point of the web journey to drive contextual and personalized experiences that:

    -Increase conversion rates by providing relevant search results
    -Increase website engagement through proactive recommendations
    -Drive higher customer lifetime value
    -Empower your marketing team with insights on your visitors’ content consumption and trends


    You’ll also get a peek at AI-powered strategies that pacesetter companies are using to deliver relevance at every touchpoint.
  • How to crush your sales quota
    How to crush your sales quota
    Keith Rosen: CEO of Profit Builders Recorded: Dec 5 2019 52 mins
    Reasons to Attend:

    Sales training doesn’t develop sales champions. Managers do. If you want to make your people more successful and have them live their fullest potential today, first make your managers and salespeople best in class coaches – the critical and missing skill of top sales leaders.

    Join Keith Rosen, global authority on sales and leadership and award-winning author of Coaching Salespeople into Sales Champions and Sales Leadership to discover how you can become a more effective leader by developing the habit of coaching to boost sales and productivity, develop sales champions, retain top talent and most important; builds trust.

    Key Takeaways

    During this interview, you will learn how to:

    • Ask more questions, give less advice, and build the trust and accountability to rely on people to do their job

    •Reduce your workload and save over 20 hours every week on unproductive, wasteful activities

    •Shatter the toxic myths around coaching to eliminate generational gaps and departmental silos

    •Improve forecast accuracy, achieve business objectives, boost sales faster, as well as a winning and retaining more customers

    •Create buy-in around strategic change and improve daily performance metrics

    •Assess company readiness and ensure implementation of a successful, sustainable coaching initiative to create a healthy, happy workplace and extraordinary sales leaders

    •Turnaround underperforms fast, and identify the critical conversations managers engage in. (Leveraging CRM, account, pipeline, performance, deal reviews, etc.)
  • How to Create a Performance Review Process Employees Love (Seriously!)
    How to Create a Performance Review Process Employees Love (Seriously!)
    Katherine Dougal, Manager, Customer Success, Kazoo Recorded: Dec 4 2019 58 mins
    We've all seen the headline in recent years: "It's Time to Move Away from Annual Performance Reviews!"

    But as HR professionals and people managers, what should we be moving towards? How do we change a process that's so deeply integrated into how performance is managed and measured?

    Better yet, how do we create performance reviews employees actually love?

    Join these employee experience experts as they cover:
    - What exactly annual performance reviews get wrong — and how that affects engagement, productivity, and the overall employee experience
    - What actually works when it comes to performance management — based on recent research and high-profile case studies
    - Actionable advice HR professionals and people managers alike can use to start improving their organization's process — and create performance reviews employees love
  • Successful Behaviors and Mindset for the Boardroom
    Successful Behaviors and Mindset for the Boardroom
    Sharon De Korte - In Touch Executive Coach Recorded: Dec 4 2019 60 mins
    Hosted by accredited In Touch coach, Sharon De Korte, and In Touch President, Naomi Kent, this informative webinar encourages you to engage, and become proficient, in boardroom mindsets and behaviors.

    Throughout the 45 minute session, Sharon and Naomi will discuss the requirements and responsibilities associated with a board position, delving into topics such as rules in the boardroom, what makes an effective board member and the attributes hiring organizations are actively searching for in board candidates. Drawing on their expertise, Sharon and Naomi will share a comprehensive breakdown of the mindset and behaviors that should be adopted in order to excel within the boardroom.

    Throughout her coaching career, Sharon uses an innovative approach to help leaders develop effective strategies by exploring challenges, becoming open to opportunities and having the confidence to accomplish further in their careers.
  • Form I-9: Are you compliant?
    Form I-9: Are you compliant?
    Dave Basham Recorded: Dec 4 2019 64 mins
    Need to dive into the details of Form I-9? Sterling—a global leader in background and identity services—presents Dave Basham, an expert from the division of the U.S. Citizen and Immigration Services (USCIS) that houses both Form I-9 and E-Verify. We will discuss the current status of Form I-9 and cover a number of important topics, including common mistakes made, how you can complete an I-9 on a new hire before they start working for pay, how to avoid work-related discrimination with your Form I-9 compliance program, copying documents, and what to do if you are missing an I-9.

    This will not be a high-level overview—we will roll up our sleeves and dive into critical details. This webinar will enable participants to:
    • Conduct employment eligibility verifications correctly
    • Avoid committing unfair work-related discriminatory employment practices
    • Locate a host of resources to assist in their employment eligibility verification process
    • Eliminate “well, I hear I could….” procedures

    Even the most seasoned I-9 professionals will walk from this high-energy conversation saying, “I didn’t know that”!
  • Flipped Approach to Leadership Development: Integrate Development into Workflow
    Flipped Approach to Leadership Development: Integrate Development into Workflow
    Carl Meyers, Director of Talent Development at White Lodging Recorded: Dec 4 2019 47 mins
    As one of the largest hospitality management companies in the United States, White Lodging has developed over 130 hotels and currently provides management services for over 100 premium branded hotels, including 26 brands and 30 branded restaurants in 19 states across the country.

    Join Carl Meyers, Director of Talent Development and Infor customer, to hear not only how they create memorable experiences for their learners but also how they’ve flipped their approach to leadership development.

    Learn about:

    -Creative Methods to develop Leadership Competence
    -Measuring Impacts of Learning Management Systems
    -Scaled Learning and development
  • Insight Engines: The Science Behind Magical Experiences
    Insight Engines: The Science Behind Magical Experiences
    Laurent Simoneau, Coveo President & CTO Recorded: Dec 3 2019 49 mins
    An inside look at the 2019 Gartner Magic Quadrant for Insight Engines

    AI can empower companies to tailor every experience to an audience of one. And an organization’s ability to harness that potential to reshape the digital experiences it creates will determine whether you succeed or merely wither away in an AI-take-all economy.

    Join the Co-Founder, President and CTO of Coveo, Laurent Simoneau, as he shares his observations and predictions on trends shaping the Insight Engines market. You’ll also learn why Coveo has been recognized as a leader, and furthest on the “completeness of vision” axis by Gartner in the newly released 2019 Magic Quadrant for the category.

    From how we buy to how we work, Laurent will dive deeper into trends shaping AI-powered experiences:

    - What's driving the need for an Insight Engine across industries
    - How to tailor your digital experiences for an audience of one
    - The trends guiding our investments in 2020 and beyond
  • Bring on 2020: Creating Your Vision and Bringing It to Life
    Bring on 2020: Creating Your Vision and Bringing It to Life
    Corinne Worsley | Life Coach and Inspirational Speaker Recorded: Dec 3 2019 61 mins
    The dawning of a new decade is the perfect time to reflect on where you've been and decide where you want to go next. In this workshop you'll discover the keys to understanding what worked and what didn't in 2019 and the past decade as a whole.

    You'll also discover how to use those learnings to create a vision for 2020 and the decade ahead, as well as how to bring that vision to life. You'll leave armed with the knowledge and tools you need to design and live a life you love in 2020 and beyond.
  • Appreciation: How It Can Change Everyone's Career
    Appreciation: How It Can Change Everyone's Career
    Rosemarie Wilson | Founder, Speaker, Coach & Mentor - Pragmatica Coaching Recorded: Dec 3 2019 54 mins
    When was the last time you were shown appreciation, recognition or gratitude in your place of work? How does it make you feel, when you’re acknowledged in this way? When did you last do the same, show appreciation, recognition or gratitude in your workplace?

    Gratitude is one of the most important ingredients that makes teamwork and camaraderie possible. Often businesses don't realise how much people care deeply about doing well, so why not recognise and reward your employees as a way to nurture and retain talent and by doing so encouraging employees throughout your organisation to do the same for each other.

    Let’s come together to discuss how to take the first step in creating a culture in which sharing appreciation and gratitude in the moment is as natural as showing up for meetings or checking emails.

    This webinar will explore the benefits of gratitude and appreciation for one another and how to stop shying away from it.

    We will cover:
    - Why should we be appreciative?
    - Recognition and reward, it’s not all about the money
    - Values and feeling valued
    - Benefits of a culture of appreciation
    - What practical steps can you take, be it employer or employee

    About the Speaker
    Rosemarie Wilson delivers customised workshops and programs to nurture talent and realise its potential for female professionals, SMEs and Corporates who are committed to investing in and retaining talent within their organisation and supporting a more diverse and inclusive culture. Rosemarie is also an Advocate of 'Women in Tech'.
  • Assertiveness & Influence Skills for Everyone
    Assertiveness & Influence Skills for Everyone
    Deb Calvert, certified executive coach Recorded: Dec 3 2019 47 mins
    Want to make an impact? Need to make sure your voice is heard and your ideas are taken seriously? Time to change things up and you're not sure how to get others onboard?

    No matter what your job role, personality type, level of experience... YOU can make the difference you want to make. You can persuade others and help them see your point of view.

    We'll make clear distinctions so you won't cross the line between being assertive and obnoxious or aggressive. We'll help you be persuasive without feeling sales-y, selfish, or manipulative. This is all about YOU getting what you want while also helping others get what they want, too. That makes you a leader!
  • Cognism: Motivating Millennials
    Cognism: Motivating Millennials
    Nazma Qurban, Chief Revenue Officer, Cognism Recorded: Nov 28 2019 39 mins
    In 2017, millennials comprised 35% of the UK workforce. By 2020, they are projected to represent an astounding 50% of the total global workforce.

    They bring wants and needs which differ greatly to previous generations, and hold more bargaining power than ever before in the labour marketplace.

    With that in mind, companies and business leaders need to be made aware of how to harness that power in their favour. Nazma Qurban, Chief Revenue Officer at Cognism, has built a high-performing sales team that is made up of 98% millennials.

    In this inspiring and insightful webinar, Nazma will demonstrate how to motivate millennials – by being a mentor, not a manager.

    Key Takeaways

    •Why understanding millennials is key to your business’s future success
    •Identifying misconceptions about this generation and demonstrating why they are incorrect
    •How millennials have been integral to Cognism’s growth and success
    •How to create an honest, transparent and inclusive working culture that millennials thrive in
  • Cognism: The Science of B2B Sales
    Cognism: The Science of B2B Sales
    James Isilay, CEO & Founder, Cognism Recorded: Nov 28 2019 44 mins
    Reasons to Attend:

    Imagine if you knew the formula for outbound success.

    Attend the Revenue AI: The Science of B2B Sales with James Isilay CEO of Cognism and you will! Learn how you can use a simple formula to improve your outbound B2B marketing and sale.

    Key Takeaways

    •Areas of AI in Sales & Marketing
    •Impact of AI in Sales & Marketing
    •Benchmark with conversion rates
  • Cognism: Employee Spotlight: Sales Director - Jonathon Ilett
    Cognism: Employee Spotlight: Sales Director - Jonathon Ilett
    Cognism Recorded: Nov 27 2019 6 mins
    Cognism's Sales Director, Jonathon Ilett discusses all things about what it is like being a Sales Director!

    Questions Asked:

    1. Can you explain what a sales director does?
    2. What was your journey into this role?
    3. What are your biggest challenges?
    4. What are 3 main skills you have gained as a sales director?
    5. What advice would you give to someone who is looking to become a sales director?
    6. What is the best things about being a Sales Director?



    Follow us!
    Linkedin: https://www.linkedin.com/company/cogn...
    Instagram: https://www.instagram.com/cognism/
    Twitter: https://twitter.com/Cognism
    Facebook: https://www.facebook.com/cognism/
  • Cognism: Graduate Case Study Lead Generation in the Recruitment Industry
    Cognism: Graduate Case Study Lead Generation in the Recruitment Industry
    Cognism Recorded: Nov 27 2019 4 mins
    Discover how Graduate Fasttrack, one of the growing recruitment companies in London, uses Cognism's Revenue AI technology to accelerate their B2B Lead generation processes and earn new clients.

    Find out how Cognism can help you grow your business:
    https://cognism.com

    About Cognism:

    Cognism is a sales acceleration platform, using patented AI technology, to provide B2B sales teams with a blend of real-time company, people and event data to streamline prospecting, find and deliver new revenue.
  • Cognism: Sales Development Representative (SDR) - Saif Khan
    Cognism: Sales Development Representative (SDR) - Saif Khan
    Cognism Recorded: Nov 27 2019 4 mins
    In this video, Saif Khan, Cognism's top SDR of Q3 discusses his thoughts on being an SDR.

    Questions asked:

    1. Can you describe your role in 3 words?

    2. What made you want to go into a career in sales?

    3. Where do you see your role progressing to?

    4. What is something that you struggled with as an SDR and how you solved it?

    5. What is one of the highlights of being an SDR?

    6. What are your top tips for a great cold call?

    7. What is the biggest objection you get and how do you overcome it?
  • Cognism: How Graduate Fasttrack uses Revenue AI to drive B2B Lead Generation
    Cognism: How Graduate Fasttrack uses Revenue AI to drive B2B Lead Generation
    Cognism Recorded: Nov 27 2019 3 mins
    Discover how Graduate Fasttrack, one of the growing recruitment companies in London, uses Cognism's Revenue AI technology to accelerate their B2B Lead Generation processes and earn new clients.

    Find out how Cognism can help you grow your business:
    https://cognism.com

    About Cognism:

    Cognism is a sales acceleration platform, using patented AI technology, to provide B2B sales teams with a blend of real-time company, people and event data to streamline prospecting, find and deliver new revenue.
  • Cognism: Sales Development Representative (SDR) - Ben Ward
    Cognism: Sales Development Representative (SDR) - Ben Ward
    Cognism Recorded: Nov 27 2019 3 mins
    Welcome to our first employee spotlight!

    Introducing, Ben Ward, one of our Sales Development Representatives!

    In this video we will be asking Ben these questions:
    What were your main challenges this week?

    - What has been your highlight of the week?
    - What is your favourite part about working with Cognism?
    - What is your favourite thing about being an SDR?
    - What is the hardest thing about being an SDR?
    - What would be your top tip for anyone looking to start a career in sales?
    - Did you have a great call this week? If so, what made it great?

    Follow us!
    Linkedin: https://www.linkedin.com/company/cogn...
    Instagram: https://www.instagram.com/cognism/
    Twitter: https://twitter.com/Cognism
    Facebook: https://www.facebook.com/cognism/
  • VanillaSoft: Improving Cold-Calling
    VanillaSoft: Improving Cold-Calling
    VanillaSoft Recorded: Nov 27 2019 27 mins
    In this episode of INSIDE Inside Sales, Darryl is joined by the incredibly insightful Richard Conde from InsideSalesGeek.com and The University of Houston - Downtown.

    Subscribe to INSIDE Inside Sales: http://bit.ly/subscribe-iis

    Darryl and Richard discuss the importance of knowing ways to adapt and connect to your prospects the way they want to be connected. Sales reps do drastically better when they communicate better! Learn how to fix your approach and communicate more effectively, only on this episode of INSIDE Inside Sales!

    Subscribe: https://www.youtube.com/user/vanillas...

    Get your free-trial of VanillaSoft: https://www.vanillasoft.com/product/f...

    Follow VanillaSoft:
    Facebook: https://www.facebook.com/vanillasoft
    LinkedIn: https://www.linkedin.com/company/vani...
    Twitter: https://twitter.com/vanillasoft

    Maximize your deal flow and automate your sales cadence with the VanillaSoft sales engagement platform. VanillaSoft keeps your sales team busy and focused on engaging your leads and growing revenue.
  • VanillaSoft: The 4 Ways Buyers Are Evaluating You
    VanillaSoft: The 4 Ways Buyers Are Evaluating You
    VanillaSoft Recorded: Nov 27 2019 30 mins
    In this episode of INSIDE Inside Sales, Darryl speaks with Karen Dunne-Squire, the brilliant Creator and Managing Director of Elation Experts.

    Subscribe to INSIDE Inside Sales: https://bit.ly/subscribe-iis

    Darryl and Karen discuss the 4 ways that buyers evaluate you and provide terrific tools that will help ensure you make a positive impression. Learn how you’re going to be evaluated by your prospects, and make it easier for you to make that sale! It’s all right here on this important episode of INSIDE Inside Sales!
  • VanillaSoft: Steve Burton & Benjamin Dennehy on a Lack of Sales Training
    VanillaSoft: Steve Burton & Benjamin Dennehy on a Lack of Sales Training
    VanillaSoft Recorded: Nov 27 2019 6 mins
    Darryl talks with Steve Burton of The Point Company and the UK's Most Hated Sales Trainer, Benjamin Dennehy, about their thoughts on the lack of sales training given to reps sent to trade shows. Benjamin also shares his findings from a recent experiment which points to a lack of initiative by reps on the trade show floor.

    Follow Steve: https://www.linkedin.com/in/ukstopsal...
    Follow Benjamin: https://www.linkedin.com/in/benjamind...

    Subscribe: https://www.youtube.com/user/vanillas...

    Get your free-trial of VanillaSoft: https://www.vanillasoft.com/product/f...

    Follow VanillaSoft:
    Facebook: https://www.facebook.com/vanillasoft
    LinkedIn: https://www.linkedin.com/company/vani...
    Twitter: https://twitter.com/vanillasoft

    Maximize your deal flow and automate your sales cadence with the VanillaSoft sales engagement platform. VanillaSoft keeps your sales team busy and focused on engaging your leads and growing revenue.
  • VanillaSoft: Practical Strategies to Increase Outbound Sales Opps
    VanillaSoft: Practical Strategies to Increase Outbound Sales Opps
    VanillaSoft Recorded: Nov 27 2019 76 mins
    Subscribe: https://www.youtube.com/user/vanillas...

    Get your free-trial of VanillaSoft: https://www.vanillasoft.com/product/f...

    Follow VanillaSoft:
    Facebook: https://www.facebook.com/vanillasoft
    LinkedIn: https://www.linkedin.com/company/vani...
    Twitter: https://twitter.com/vanillasoft

    Maximize your deal flow and automate your sales cadence with the VanillaSoft sales engagement platform. VanillaSoft keeps your sales team busy and focused on engaging your leads and growing revenue.
  • VanillaSoft: Reimagining Video
    VanillaSoft: Reimagining Video
    VanillaSoft Recorded: Nov 27 2019 29 mins
    Striving to take your video content to the next level? Darryl Praill talks the gear, the mindset, the quality, and the consistency that allowed him and his marketing team to take their video productions to the next level.

    Recorded at Ottawa Product Camp 2019

    Subscribe: https://www.youtube.com/user/vanillas...

    Get your free-trial of VanillaSoft: https://www.vanillasoft.com/product/f...

    Follow VanillaSoft:
    Facebook: https://www.facebook.com/vanillasoft
    LinkedIn: https://www.linkedin.com/company/vani...
    Twitter: https://twitter.com/vanillasoft

    Maximize your deal flow and automate your sales cadence with the VanillaSoft sales engagement platform. VanillaSoft keeps your sales team busy and focused on engaging your leads and growing revenue.
  • VanillaSoft: The Day Marketing Held Sales Accountable
    VanillaSoft: The Day Marketing Held Sales Accountable
    VanillaSoft Recorded: Nov 27 2019 40 mins
    What if every Marketer could hold Sales responsible for following up on every lead they give them? No more ignoring leads. No more disparaging lead quality. No more excuses. Learn how one company managed to hold Sales accountable, and what happened as a result.

    Recorded at the 2019 B2B Marketing Exchange.

    Follow Darryl: https://www.linkedin.com/in/darrylpra...

    Subscribe: https://www.youtube.com/user/vanillas...

    Get your free-trial of VanillaSoft: https://www.vanillasoft.com/product/f...

    Follow VanillaSoft:
    Facebook: https://www.facebook.com/vanillasoft
    LinkedIn: https://www.linkedin.com/company/vani...
    Twitter: https://twitter.com/vanillasoft

    Maximize your deal flow and automate your sales cadence with the VanillaSoft sales engagement platform. VanillaSoft keeps your sales team busy and focused on engaging your leads and growing revenue.
  • VanillaSoft: Social Selling on LinkedIn What Every Sales Rep Needs to Know
    VanillaSoft: Social Selling on LinkedIn What Every Sales Rep Needs to Know
    VanillaSoft Recorded: Nov 27 2019 58 mins
    A lot of people are making a lot of mistakes on LinkedIn and it is impacting their success. We've got the one and only Mario Martinez Jr. of Vengreso joining us to help push the power of social selling.

    Subscribe to INSIDE Inside Sales: https://bit.ly/subscribe-iis

    Darryl and Julia talk about ways to connect to your prospects on a more human level. They also share effective tips such as researching to find a common bond, simply staying in touch, and recognizing events your prospects experience. It’s all right here on this episode of INSIDE Inside Sales!

    Subscribe: https://www.youtube.com/user/vanillas...

    Get your free-trial of VanillaSoft: https://www.vanillasoft.com/product/f...

    Follow VanillaSoft:
    Facebook: https://www.facebook.com/vanillasoft
    LinkedIn: https://www.linkedin.com/company/vani...
    Twitter: https://twitter.com/vanillasoft

    Maximize your deal flow and automate your sales cadence with the VanillaSoft sales engagement platform. VanillaSoft keeps your sales team busy and focused on engaging your leads and growing revenue.
  • 10 Reasons Employees Under-Perform & How to Turn Them Around
    10 Reasons Employees Under-Perform & How to Turn Them Around
    Deb Calvert, Executive Coach & President of People First Productivity Solutions Dec 10 2019 4:00 pm UTC 43 mins
    Don't exacerbate turnover issues or risk losing skilled talent by giving up too soon on under-performers. Instead, take a look at these root causes for a lackluster performance and turn this situation around.Your colleagues and business partners will become more engaged and elevate their performance when you take this approach.
  • The Right (and Wrong) Way to Bring Documentation into Your Knowledge Base
    The Right (and Wrong) Way to Bring Documentation into Your Knowledge Base
    Lawrence Orin Dec 11 2019 6:00 pm UTC 60 mins
    Your company has invested in purchasing a Customer Relationship Management (CRM) platform, and your colleagues are expecting to add documentation to its knowledge base. But knowledge bases were built for standalone support articles, not complex publications and hierarchical task-based content. So how can you use a CRM to publish your product documentation?

    Join Scott Abel, The Content Wrangler, and Lawrence Orin, Product Evangelist & Customer Implementation Expert at Zoomin, to learn how these two types of content can work well together.

    Whether you’re a documentation manager, support professional, or CRM user or administrator, here are some key takeaways you’ll gain from this one-hour webinar:

    1) Understand the problems of housing product documentation in a typical knowledge base.
    2) Help others in your organization understand the differences between support content and product content.
    3) Learn how you can have the best of both worlds: a complete docs experience in knowledge bases like Salesforce or ServiceNow.
  • Improving Your Agent Experience, One Step at a Time
    Improving Your Agent Experience, One Step at a Time
    Chris Hanna (Evolving Management); Gayathri "G3" Krishnamurthy (NICE inContact); Roy Atkinson (moderator) Dec 11 2019 7:00 pm UTC 60 mins
    Recent research on the state of agent experience and engagement in today’s contact centers revealed how and why agent experience (AX) is foundational for good customer experience (CX), and how organizations are measuring AX. Based on this and earlier research on the topic, ICMI has developed a maturity model for AX.

    In this webinar, we’ll explore the maturity model, as well as the underlying research, and explain how organizations can improve AX one step at a time, netting better results for the organizations and for their customers.

    Attendees will learn:
    - How to approach the challenge of motivating agents over the long haul
    - How to establish a framework for AX maturity
    - The five stages of AX maturity
    - How to improve the agent experience, one step at a time
  • Engagement Programs: How to See Success By Getting Managers Bought In
    Engagement Programs: How to See Success By Getting Managers Bought In
    Skyler Rogers, Senior Programs Manager at Kazoo Dec 11 2019 7:00 pm UTC 58 mins
    HR teams mean well with engagement programs — after all, engagement is essential for strengthening company culture, reducing turnover, and benefitting the bottom line.

    But ask many HR professionals about their struggles with these programs, and they'll point to one common setback: The lack of buy-in and adoption among managers.

    In fact, one recent survey found that 52% of HR professionals cite management buy-in as the biggest barrier to strengthening culture overall.

    This is especially alarming when you consider Gallup recently found manager involvement swings engagement scores by up to 70% among your employees!

    It's time to take managers from blame to fame and unlock the potential of your engagement programs.

    Join these employee experience professionals to see:

    - The fascinating recent research behind managers' role in successful engagement programs

    - Actionable advice HR teams can use to take managers from aware to care when it comes to engagement programs


    - Coaching and training tips for overcoming common pushbacks and making even the most skeptical managers your program's biggest advocates
  • How to Increase Your Visibility With Speaking
    How to Increase Your Visibility With Speaking
    Johanna Walker, founder of Women Who Speak Dec 11 2019 7:00 pm UTC 60 mins
    (in spite of the nerves that keep you wanting to hide)

    Do you ever find yourself in the audience at a speaking event thinking "THAT SHOULD BE ME UP THERE!"?

    Come on. Be honest.

    You've got this business. You have something to say—an idea, a story, a passion, a kernel of truth. You totally rock it with the clients you have...but you know you could do better.

    You know that speaking is the best way to reach your people, to position yourself as an expert, to build some serious “Know, Like & Trust.”

    And there’s someone else up there speaking and all your potential clients are running her way and inside you're screaming “HEY! OVER HERE! HIRE ME!”

    Maybe you tell yourself you don't have a good story to tell. You tell yourself your nerves will betray you. You don’t want to be salesy. You’ve studied the Speak To Sell Formulas, but formulas just aren’t your thing.
    And besides, the idea of BEING VISIBLE brings out your deepest darkest demons (or at least some slightly uncomfortable wonkiness) so you go home and send another email instead.

    Join public speaking coach & storytelling expert Johanna Walker for a nuts & bolts, interactive, open-your-heart, take-action presentation where you’ll learn
    **How to access the unwavering presence (that, btw, is your birthright) every time you take the stage
    **How to know just which stories to tell, and how to tell them to connect with the audiences you know you can serve
    **How to get crystal clear about the ideas you want to be known for.
  • How To Help Employees Find Meaning In Work
    How To Help Employees Find Meaning In Work
    Andre Andersen, Motivational Guide and Trainer Dec 12 2019 11:00 am UTC 45 mins
    Reasons to Attend:

    Leading yourself or others, it doesn’t matter. At the end of each day, we are all looking for meaning and purpose for what and why we get out of bed every morning.

    It's an important aspect that impacts our daily lives.

    As a business and leader, you play an instrumental role in helping your employees finding purpose, and it should start with your business being 'purpose-driven' instead on 'product/solution' driven.

    Many employees feel that they are just working for a paycheck and aren’t contributing to the greater good of society.

    Without a sense of purpose, it’s difficult for employees to connect with their work and their company. Working with a sense of purpose boosts employee motivation, productivity, morale, and overall job satisfaction.

    Key Takeaways

    - What is purpose or meaning?
    - How do I find it?
    - How can I help others to find it?
    - Why should I care?
  • How to Get the Most Out of Your 360 Survey Experience
    How to Get the Most Out of Your 360 Survey Experience
    Dan Deka Dec 12 2019 6:00 pm UTC 60 mins
    In this webinar, Dan Deka walks through the ins and out of the 360 survey experience, from both the standpoint of the participant and the manager. You’ll learn about the best practices for administering surveys, the process for selecting raters, recommendations for debrief support, and customizing the survey to best match the values of your organization. We’ll leave better prepared to successfully launch a 360-degree feedback survey. You won’t want to miss it.
  • How to Handle Sales Objections
    How to Handle Sales Objections
    ISM Fellow: Paul Blair Dec 17 2019 11:00 am UTC 60 mins
    Reasons to Attend:

    Some sales philosophies will tell you that - if you follow a simple formula – customers will never interrupt your presentation with an objection.

    But that’s just nonsense.

    And - contrary to popular belief - prospects aren’t sitting in darkened rooms trying to invent new fiendish ways to stop you from selling your stuff.
    If people regularly tell you;

    • that you’re too expensive - or
    • that they’re already happy with their current supplier – or
    • they’ve had problems with your company in the past - or
    • your lead time is too long

    Then you need to jump on to this webinar so that I can share with you how to overcome every single objection that you’ll ever hear.

    Key Takeaways

    Everyone who attends will walk away with this tool box of sales gold;

    • How to overcome every genuine sales objection – including those based on price
    • The names of the four headline objection types and the silver bullet that takes each one of them down
    • The three reasons that salespeople fail to overcome the most difficult customer objections – and what to do about them
  • Claim Your Power & Influence
    Claim Your Power & Influence
    Kim Meninger | Executive Career Success Dec 18 2019 5:00 pm UTC 60 mins
    You have the ability -- whatever your functional role, title or level -- to become an influential leader within your organization. Unfortunately, many of us have limiting beliefs about our abilities to access and develop power and influence. With greater self-awareness, confidence and strategic relationships, you can expand your power and influence and advance your career.

    In this webinar, you will learn:
    - What it means to have power and influence
    - How to use your influence to more effectively navigate office politics
    - Actionable strategies to grow your power and influence at any level

    About Kim Meninger
    As a certified executive and leadership development coach, Kim Meninger empowers individuals and organizations to reach their full leadership potential. Kim has coached hundreds of clients and presented on career advancement and leadership topics to corporate, non-profit and academic audiences. She is especially passionate about helping women leaders to develop their confidence, visibility and influence in order to maximize their impact and advance their careers.
  • Power Up Your Personal Presence
    Power Up Your Personal Presence
    Mimi Brown, Amp Up Success Dec 18 2019 6:00 pm UTC 60 mins
    Would you like to be recognized as confident, poised, and powerful? Do you need to persuade others for part of your job as meeting professional? Can command the room? As a professional, when it comes to advancing your career or business, doing a good job and mastering the craft are just not enough. You need a plan that helps to highlight your value, contribution, and expertise. Your personal brand and presence have a massive impact on how you are seen and respected by others. The ability to influence and get your ideas heard can make or break your career. This interactive, high-energy, hands-on, session, pulls back the curtain on how to create an image that speaks to the level of professionalism you need to power up your presence. After attending this session you will:
    · Create a professional persona that conveys confidence and competence
    · Develop ways to adapt your personality style to successfully engage with others at all levels
    · Develop your own personal presence action plan.
    · Learn how to stand out, gain recognition and enhance your professional credibility
    · Discover how certain actions, words choices and even clothing selections adds or detracts on how others form their perceptions about you
    · Understand your preferred communication style and its impact on others
    · Network with confidence, anywhere and with anyone
    · Negotiate with more, poise, power, and comfort
  • Lack of Pipeline: The Number 1 Reason You Are Not Hitting Quota
    Lack of Pipeline: The Number 1 Reason You Are Not Hitting Quota
    ISM Fellow, Steve Burton Dec 19 2019 11:00 am UTC 30 mins
    Let’s face it… selling isn't easy. Sometimes it seems easier to lure a ravenous lion with a lettuce leaf than hit your monthly sales target. Even the best, most seasoned salespeople will feel pressurized from time to time and result in them not hitting the target. It’s this pressure that spawns excuses – excuses that detract attention away from a salesperson’s performance (or lack of it).

    I hate hearing excuses; it feels like people are trying to blame others rather than accepting their own failings. But what are the top excuses you’ll hear from a salesperson?
  • The Best Assessment Tools for Boosting Team Effectiveness
    The Best Assessment Tools for Boosting Team Effectiveness
    Deb Calvert Jan 7 2020 4:00 pm UTC 45 mins
    So many to choose from! But which one is best? Which assessment tool will meet the needs of YOUR team?

    In this webinar, you'll learn about:
    - the various types of assessments most often used for building team effectiveness and strengthening collaboration.
    -- How do identify the type of assessment your team needs
    -- Best practices for using a team assessment instrument
    -- What to do after the assessment for maximum impact

    I'll also share my favorites and explain why I like them and what I've seen them do. After all, you want results (not just a fun workshop), right?

    Bonus giveaways will include discounts on an assessment you may not have heard about yet. It's a powerful one that everyone who's part of a team should consider!
  • Driving Your Own Career Success
    Driving Your Own Career Success
    Kim Meninger | Executive Career Success Jan 8 2020 5:00 pm UTC 60 mins
    In our fast-paced, overstimulated world, it’s difficult to be purposeful and intentional about how we manage our careers. When we are not intentional, however, we rely on others to guide our careers, which may not align with our own values and goals. We may also have unrealistic expectations of the support others will provide. While supportive managers and mentors are valuable resources to maximize our success, we must empower ourselves to drive our own careers.

    In this webinar, you will learn how to:
    * Clarify your strengths, values, and career direction
    * Leverage your strengths and expertise to lead from where you are
    * Build influential relationships that can help you achieve your goals
    * Advocate for yourself in preparation for new opportunities

    About Kim Meninger
    As a certified executive and leadership development coach, Kim Meninger empowers individuals and organizations to reach their full leadership potential. Kim has coached hundreds of clients and presented on career advancement and leadership topics to corporate, non-profit and academic audiences. She is especially passionate about helping women leaders to develop their confidence, visibility and influence in order to maximize their impact and advance their careers.
  • How to Become a Career Activist and Own Your Career Success in 2020
    How to Become a Career Activist and Own Your Career Success in 2020
    Sarah Archer, Career & Leadership Coach Jan 9 2020 4:00 pm UTC 60 mins
    What are your career hopes for this year? If you’re not sure where you’re heading or how to get there then you run the risk of not achieving the career success you want. You know you need to be proactively managing your career but sometimes this can be challenging. In this webinar discover:

    - How to identify what career success looks like for you
    - How you can empower yourself to become a Career Activist and drive your career forward
    - How you can identify the career development you need for 2020
    - How to integrate your short, medium and long term career goals.

    About the Speaker:
    Sarah Archer is a career and leadership coach who works with women to develop a positive mindset, be confident and stop playing small. She is committed to enabling women to show up as their best selves and achieve the career success that is right for them.
  • 10 Laws of Cloud Solution Building
    10 Laws of Cloud Solution Building
    Chaitra Vedullapalli and Karen Fassio Jan 9 2020 9:00 pm UTC 30 mins
    Building cloud solutions is a daunting task. Learn how to navigate the solution building with cloud technology with Cloud Hyperscalers.
  • How To Set Goals in Alignment with Your Values
    How To Set Goals in Alignment with Your Values
    Rosemarie Wilson | Founder, Speaker, Coach & Mentor - Pragmatica Coaching Jan 14 2020 5:00 pm UTC 60 mins
    Let’s talk Goal Setting, Planning & Values!

    On average we spend more time planning our annual holiday than we do our ‘Life Goals’. Having a dream to aspire to is fantastic but without a plan and action steps, dreams rarely turn into ‘goal achieved’.

    Most of us know what SMART goals are, but how much time do you spend crafting your goals and nurturing them in a way that allows you to stay focused on attaining them?

    What about your values, how often do you pay close attention to your values, what’s important to you and your motivation for achieving your goals?

    I imagine values are considered even less than goals.

    The combination of setting your goal and achieving it in line with your values is one of the most powerful experiences an individual can have.

    Join Rosemarie Wilson for this Webinar where she will explore the power of goal setting and guide you to be able to identify your core values, so you can combine the two and experience the impact it will have for you.

    We will cover:
    - What is a SMART Goal?
    - What exactly are values?
    - What is a value based goal?
    - How to identify your why and motivational factors
    - How to align your success with your values
    - The Importance of an Accountability Partner

    Success means different things to each of us and when we achieve the things we want in life garnered with values and authenticity we are likely to feel and be more fulfilled.

    Rosemarie Wilson delivers customised workshops and programs to nurture talent and realise its potential for female professionals, SMEs and Corporates who are committed to investing in and retaining talent within their organisation and also supporting a culture of diversity and belonging. Rosemarie is also an Advocate of 'Women in Tech'.
  • Decluttering Content — The Need for Minimalism in Clear Communication
    Decluttering Content — The Need for Minimalism in Clear Communication
    Patricia D'Ambrosio, Pearson Education Jan 14 2020 6:00 pm UTC 60 mins
    In a world exploding with content, readers are overwhelmed. Learn how to maximize the impact of your writing by decluttering.

    Join Scott Abel, The Content Wrangler, and his special guest, Pat D'Ambrosio of Pearson Education, for this free. one-hour webinar. Pat will guide you on your way to helping your readers clearly understand what you are saying and keep them coming back. Learn to follow the guidelines and learn the art of friendly, minimalist writing that increases accessibility and minimizes cognitive load.

    About Pat D'Ambrosio

    During her years in search and text analytics, Pat tackled the issues of information overload. Today she is proud to work for Pearson Education, tackling information from the accessibility perspective because it's the right thing to do. Since coming to Pearson, Pat has been able to put her teaching experience and knowledge of learning challenges to work. In writing to a minimalist standard, her team supports the learning challenges of many, which benefits us all.
  • NETWORKING: Building Your Connected Business Community
    NETWORKING: Building Your Connected Business Community
    Chad Meyer, Co-Founder & EVP Sales Xceleration Jan 14 2020 8:00 pm UTC 60 mins
    Learn best practices for networking to build and grow your business contacts. You will learn how great salespeople build out their connections to support their sales process.
  • How to boost buyer engagement and retention
    How to boost buyer engagement and retention
    Lawrence Keltie, Sales Enablement Specialist, Showpad Jan 21 2020 11:00 am UTC 90 mins
    Many sales leaders are challenged by faltering sales often caused by the growing gap between buyers and sellers.

    So, how are B2B companies going to boost buyer engagement and retention to meet the tough sales targets? Join our webinar on 17 September to gain insights into the results of our recent salesforce survey, including:

    •Sales Enablement - how companies are planning to embrace it
    •Sales Training - what are the pitfalls and the plans for change
    •Digital transformation - what are the plans now and in the future

    You will also learn why companies like Rockfon, Fujifilm and Cox Automotive have invested in Showpad sales enablement technology to boost buyer engagement, retention and growth.

    Don't miss the must-attend webinar for sales and marketing professionals!
  • Why membership is the new revenue generating community
    Why membership is the new revenue generating community
    Gordon Glenister, FISM Jan 21 2020 2:00 pm UTC 60 mins
    Reasons to Attend:
    If you want to find a way to create a great sales funnel and community to develop long-lasting relationships, provide a regular revenue stream and opportunities to up and cross-sell then this is the webinar for you. Many of the major brands like Netflix, Amazon Prime, and Linkedin all have very successful membership models, find out how it can work for your business


    Key Takeaways

    •Are you membership ready – the different types to consider
    •How to create a membership programme
    •Understanding the importance of member engagement
    •Why they join, why they leave
  • From Stuck to Inspired: How to Design a Job That Fits
    From Stuck to Inspired: How to Design a Job That Fits
    Lindsay Gordon, Founder & Career Coach, A Life of Options LLC Jan 30 2020 5:00 pm UTC 60 mins
    When you feel aimless or dissatisfied in your career, it’s often because you have no idea what you’re looking for. Without a clear idea of what you want to do, you get antsy about leaving your job, focused on external measures of success and distracted by shiny jobs.

    How are you supposed to stop doing what you think is “right” in your career and start doing what’s right for you? If you’re not clear about what you want, there’s no way you can convey it to anyone else.

    Come learn how to stop falling into jobs based on circumstances and start making decisions intentionally that are right for you.
  • What to Do When Your Business Operates in Silos
    What to Do When Your Business Operates in Silos
    Deb Calvert Feb 3 2020 4:00 pm UTC 45 mins
    Not all silos are bad. They serve a purpose, and they provide clarity about roles and responsibilities. But when organizations operate too narrowly in silos, results suffer. Join me for new insights about:

    - How to identify when silos have become a barrier to productivity
    - Why silos may be causing you to lose high potential talent
    - What to do about silos that have become a problem
    - Ways to build cross-functional collaboration

    Don't wait until it's too late. Assess and address your silo situations before they divide your business any more.
  • How To Nurture Your Mindset for Greater Success
    How To Nurture Your Mindset for Greater Success
    Rosemarie Wilson | Founder, Speaker, Coach & Mentor - Pragmatica Coaching Feb 11 2020 5:00 pm UTC 60 mins
    Self-Talk it’s the gift that either creates or denies your power. It’s either helpful or hindering. Which do you gift yourself most often?

    We usually think about and maintain our physical health and wellbeing but so often our mind health and how we speak to ourselves falls to the bottom of the priority list.

    “The ancestor to every action is a thought”

    Planning, preparing for and feeling good about yourself and your own success involves a number of key elements -

    Some of which are:
    - Self-Talk
    - Skills Audit
    - Identifying strengths and areas for development
    - Overcoming any ‘Imposterism’ you’re experiencing
    - Identifying you Motivation
    - Crafting Goals

    Nurturing your mindset to support what you want to achieve in life also involves doing what you can to prepare for setbacks, sometimes referred to as resilience or coping strategies.

    In this Webinar we will explore what you can do to use your self-talk and inner voice to support a mindset to achieve and celebrate your success alongside identifying and accessing tools and techniques to help you through the times when things don't all seem to be going your way.

    We will cover:
    - Identifying and changing unhelpful thought patterns
    - Guiding your inner critic to be your voice of objective reason
    - Overcoming ‘Imposter Syndrome’
    - Turning kindness and appreciation inwards
    - How to tap into your motivation and enjoy your success more

    Rosemarie Wilson delivers customised workshops and programs to nurture talent and realise its potential for female professionals, SMEs and Corporates who are committed to investing in and retaining talent within their organisation and also supporting a culture of diversity and belonging. Rosemarie is also an Advocate of 'Women in Tech'.
  • 10 Ways to Make Any Team More Effective
    10 Ways to Make Any Team More Effective
    Deb Calvert Mar 3 2020 4:00 pm UTC 45 mins
    It's true: team work makes the dream work. Also true: keeping all members of a team engaged, motivated, and pulling together isn't easy. That's why every team could use a tune up. And it's why you'll want to tune in for this presentation to learn how you can:

    -- Build and sustain solid, committed teams
    -- Ensure that both group goals AND individual goals are valued by all team members
    -- Foster healthy dialogue that improves team decision-making
    -- Capitalize on the strengths of every team member
    -- Make your team more productive and more efficient

    This presentation is for everyone who works with anyone in a team setting.
  • How to Get the Most Out of Business Meeting
    How to Get the Most Out of Business Meeting
    Deb Calvert Apr 7 2020 3:00 pm UTC 45 mins
    Ugh. Another meeting.

    It doesn't have to be that way. Whether you're the one facilitating the meeting, setting the agenda, or simply attending, there are proactive steps you can take to make sure your time (and others' time!) is well spent. In this presentation, I'll show you how to:

    -- Create outcomes-based meetings and get things done
    -- Plan the perfect agenda in minutes
    -- Determine who should attend your meeting and which ones you really need to attend
    -- Engage every person attending every meeting
    -- Get what you need from the meetings you attend

    No more sitting in the back slumped down in your chair! You can make the most out of every business meeting but using these practical tips!