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Learning and Development

  • How to Build a CX Dashboard that Drives Better Results
    How to Build a CX Dashboard that Drives Better Results
    Lauren Volpe (Fareportal); Shorit Ghosh (Clarabridge); Erica Marois (ICMI Moderator) Recorded: Mar 20 2019 61 mins
    According to 2018 ICMI Research, customer experience strategy is a top priority for contact center leaders this year. The challenge? Determining which KPIs to use to track success, and interpreting all the data already available to drive meaningful results.

    Join us on March 20 as we walk you through the ins and outs and CX metrics, and help you discover new ways to understand even the most complex customer feedback. We’ll also show you how the contact center can deliver actionable insights that will fuel success across the rest of the business.

    During this webinar, you will learn:
    - How to determine the right mix of CX metrics for your team
    - How to design dashboards that measure what matters most to customers and inspire agents to deliver
    - How to better leverage contact center data to drive operational excellence

    Join us for an interactive and informative hour, filled with practical tips, and complete with live audience Q&A.
  • Employee Engagement at UPMC
    Employee Engagement at UPMC
    Justin Warner and Joe Dicianno Recorded: Mar 20 2019 58 mins
    UPMC is operating in a healthcare environment that is incredibly complex and volatile based a variety of external factors. In order to remain agile, innovative, and positively disruptive, the organization needs highly engaged, high-performing leaders and employees to successfully execute its mission, vision, goals, and related strategies.

    Joe Dicianno, Ph.D., Manager of Talent Development and Organizational Development at UPMC will join us to discuss how UPMC approaches employee engagement.
  • Trainer's Corner: Meet Rosetta Stone's Multilingual Employees
    Trainer's Corner: Meet Rosetta Stone's Multilingual Employees
    Melanie Rogers, Training Team Lead at Rosetta Stone Recorded: Mar 15 2019 60 mins
    Last year, our panel of multilingual Rosetta Stone employees was one of the most popular webinars. This year, we have a fresh group of multilingual employees eager to share their story and career path with you!
  • Yes You Do Have a Crystal Ball: Business Megatrends Impacting Human Capital
    Yes You Do Have a Crystal Ball: Business Megatrends Impacting Human Capital
    Lori Kleiman, SPHR SHRM-SCP Recorded: Mar 13 2019 25 mins
    How do we know what will impact our organization in 10 years? Business futurists are consulted to predict global, social and economic Megatrends and what savvy organizations need to do to complete.

    CEO's focus on how these trends will impact the long-term success of the organization - and your employee population is at the top of the list. HR departments have to get ahead of the megatrends that are facing their businesses and anticipate trends that will impact employees.
    In this webinar, we’ll explore the top megatrends CEO's are watching for the next 10 years and determine how you can implement these to focus your human resources initiatives.

    Key learning objectives:
    • What are megatrends transpiring in business that keep your CEO up at night
    • How do the megatrends business leaders are watching impact Human Resources
    • What long-term initiatives can you develop for HR that will keep you aligned with your CEO

    Don't miss this opportunity to get ahead of the curve and bring the latest thought leadership to your organization.
  • An Insider’s Guide to Fundraising
    An Insider’s Guide to Fundraising
    Samira A. Salman Recorded: Mar 13 2019 61 mins
    Learn the mindset you need to secure funding
    How to speak so investors will listen
    Find out what funders are looking for
    Ask all your burning questions about getting investment for your business
  • From Photojournalism to Drone Journalism: One Woman's Journey Piloting Drones
    From Photojournalism to Drone Journalism: One Woman's Journey Piloting Drones
    Gail Orenstein Recorded: Mar 13 2019 51 mins
    Gail Orenstein is an award winning photojournalist & drone journalist covering humanitarian areas and conflict zones. She is an FAA and CAA licensed commercial UAV pilot and has droned in 21 countries. She is a speaker and educator and a champion of women's issues.

    Her work is globally recognised and can be seen on CNN, BBC, Time, Aljazeera and The times of London. Join Gail in this live webinar as she discusses:

    - Taking her career from photojournalism to drone journalism and being one of the first females to do so
    - The hero of "fake news" and how drone journalism can save news
    - Why a female perspective is critically needed in the drone industry
  • Let's Talk Cybersecurity
    Let's Talk Cybersecurity
    Scott Abel, Tonie Flores, M.K. Palmore, and Keyaan Williams Recorded: Mar 12 2019 62 mins
    All systems have weaknesses – places where a determined attacker has the potential to breach security and either disrupt your organization or steal your data. Defending your organization and its digital assets starts with understanding your vulnerabilities. Therefore, cybersecurity planning must begin with a solid understanding of the places where your systems, processes, and staff are vulnerable to attack.

    The single weakest part of any system is the people who use it. People are vulnerable to a wide range of exploits, including social engineering attacks such as phishing, which attempt to fool people into revealing passwords or other sensitive information, to insider threats, where employees take advantage of their position to breach security. Phishing remains the number one intrusion vector for threat actors.

    Cyberattacks can come from software, hardware, and people. Business professionals must defend against attacks from all of these sources. Although it may seem out of your control, you are not helpless against cyberattacks. There are things you can do to help protect your digital assets.

    Join Scott Abel, The Content Wrangler, for a discussion about cybersecurity with Toni Flores, editor of “The Language of Cybersecurity," M.K. Palmore, Senior Federal Law Enforcement Executive for the FBI, and cyberdefense specialist, Keyaan Williams of Cyber Leadership and Strategy Solutions, LLC. We’ll discuss the current state of cyber warfare and help you understand a variety of vulnerabilities, exploits, defenses and controls.
  • Women in Technology Role Models: A Global Perspective
    Women in Technology Role Models: A Global Perspective
    Nadine Thomson, Sabah Khan Carter, Judith van de Pas & May Yap Recorded: Mar 8 2019 49 mins
    Having a role model and mentor in your career is extremely important, especially for women in hi-tech careers. Hear from leading industry trail blazers and female leaders as they share why this is important and how to be a role model for future women in tech.

    Join this live panel discussion with experts from around the world as they discuss their career paths as women in tech, challenges they've faced, and key learnings from their experiences.

    About the moderator:
    Nadine Thomson, Digital Technology Consultant and Advisor, leads the transformation of businesses through technology change. She has worked internationally across a range of industries including media, retail, travel and financial services. Nadine has a computer science background and couples business knowledge with deep technical understanding to help businesses evolve. Nadine has recently worked as Group CTO Conde Nast International (Vogue, GQ) and Technology Director for Vue Cinema. She is currently consulting for News UK on their digital technology structure and operating model.

    Sabah Khan Carter, CIO - Global Operations Centre, News Corp
    Judith van de Pas, CIO, Shell Retail Global Marketing & Fleet Solutions
    May Yap, Global CIO, Jabil
  • The State of Women at Work
    The State of Women at Work
    Emma Roberts, Global Program Lead, LeanIn.Org Recorded: Mar 8 2019 29 mins
    LeanIn.Org’s mission is to empower women to achieve their ambitions and get to a more gender equal world.

    Join Emma Roberts, Global Program Lead for Lean In, for a review of the state of women at work in 2018, in terms of the gains made, the inequities that remain, and the challenges that lie ahead.

    In the fight for equality and forging a #BalanceforBetter, we have our work cut out for us. And many women around the world are leading the way.

    Emma will also share practical and research based tips from LeanIn.Org on how everyone can be a better workplace ally for women in the workplace in 2019 and beyond.
  • How to Get in Front of your ‘Imposter Syndrome’ and Self-Doubt
    How to Get in Front of your ‘Imposter Syndrome’ and Self-Doubt
    Rosemarie Wilson, Founder, Pragmatica Coaching Recorded: Mar 6 2019 58 mins
    ‘Imposter Syndrome’ is described as an internalised fear of feeling like a fake or a fraud particularly in your professional life, it goes hand-in-hand with self-doubt.

    Are these feelings hindering your version of success?

    Join Rosemarie Wilson who will be providing practical action steps to recognise the lie that is ‘Imposter Syndrome’ and what you can immediately do to move beyond your self-doubt.

    You will learn:

    - What Imposter Syndrome is
    - How it manifests itself
    - How to identify the triggers that cause your self-doubt
    - How to change your mindset to feel more self-assured
    - How to develop strategies you can build on daily to be more confident
    - What you can start doing differently, immediately
    - What you can do to future proof, if self-doubt shows up

    About the speaker:
    Rosemarie Wilson is the founder of Pragmatica Coaching. She works on the ethos that there are always practical ways to move past your challenges to achieve more of what you want in your life.

    Rosemarie is an International Coach and Speaker who supports and guides who she works with, to achieve the most incredible results.
  • Secure Communications in an Insecure World
    Secure Communications in an Insecure World
    Dr. Galina Datskovsky Recorded: Feb 28 2019 61 mins
    Secure messaging is nothing new. During WWII, Winston Churchill required a secure channel to speak to Franklin D. Roosevelt. In today's business and geopolitical environments, it’s more than world leaders who require it. Join Dr. Galina Datskovsky for a fireside chat and explore the trends, risks and threat factors that make secure communications such a compelling and timely topic for healthcare, financial services, energy, government, consumers and more.

    About Dr. Galina Datskovsky:
    Dr. Galina Datskovsky, CRM, FAI and serial entrepreneur is an internationally recognized information governance, privacy, compliance, security and artificial intelligence expert. Galina is currently the CEO of Vaporstream®, a position where she applies her knowledge and strategic guidance in building businesses, product development, governance policies, as well as cybersecurity. Prior to Vaporstream, Galina held the position of Senior Vice President of Information Governance at Autonomy/HP; in addition she was General Manager of the Information Governance Business Unit and Senior Vice President of Architecture while at CA Technologies. She joined CA in 2006 with the acquisition of MDY Group International, where she was founder and CEO. Currently, Galina sits on the advisory board of the Executive Woman’s Forum and is also part of the Voice Privacy Alliance. She is a champion of the entrepreneurial spirit as she has served on the board of multiple startups assisting with strategy, and continues to support the startup community. Galina served as Chair, President, President Elect and Director of ARMA International (2007-2013) and has been widely published in academic journals, speaking frequently for industry organizations worldwide.
  • Helping organisations release hidden profit to drive growth
    Helping organisations release hidden profit to drive growth
    Chris Allison - Managing Director Recorded: Feb 21 2019 45 mins
    In the current challenging economic climate, most organisations are constantly battling with the desire to drive growth and profitability, while ensuring that they are investing in the right technology and getting value for money from their suppliers. Yet, few organisations have the right people, tools or knowledge to effectively identify and deliver business efficiencies - releasing hidden profit that can be reallocated to drive growth.

    Auditel is currently looking to expand our network of consultants and we are looking for business professionals how are looking to develop a new career or add additional services and income streams to their current business.

    •How the 4th Industrial revolution is changing the face of procurement and supply chain-management
    •Overview of Auditels Strategic Cost Management and Procurement solution
    •The business opportunity and income potential
    •Training support and coaching provided
    •Case study
    •Q and A
    •Next steps

    Company Bio:
    Founded in 1994, the Auditel consultancy service was pioneered to help UK organisations make effective and informed procurement decisions. Auditel Consultants work closely alongside FDs, CEOs and business owners throughout the UK as a trusted business advisor, helping them to drive change within their supply chain to increase profitability, competitiveness and growth.
    With the UK firmly embedded into the 4th Industrial Revolution, in which disruptive technologies and trends such as; the Internet of Things, Robotics, Virtual Reality and Artificial Intelligence are changing the way we live and work - there has never been a more important time for organisations to innovate within their supply chain.
  • Conflict Management: How to be comfortable & effective with conflict
    Conflict Management: How to be comfortable & effective with conflict
    Deb Calvert Recorded: Feb 20 2019 45 mins
    No one really likes it. Everyone dreads it. And most of us dwell on it after it happens. But you can become more confident, comfortable and effective in any conflict situation. Join me for this webinar, designed specifically for supervisors and HR business partners who want to assert themselves without creating unproductive conflict.
  • Retaining Your Organization's Talent
    Retaining Your Organization's Talent
    Melanie Rogers Recorded: Feb 20 2019 28 mins
    Join Rosetta Stone for a quick Coffee Break & learn something new!

    Turnover is expensive! Organizations are actively seeking ways to improve the retention of their employees, and many have found that offering language learning is one way to meet that goal. A recent Rosetta Stone study found 80% of employees who participated in language learning training felt more positively towards their employer, and 66% felt more engaged with their work.

    Join this 30 minute webinar to learn more about how language learning helps improve employee retention and what that could look like in your organization.
  • Where Are You on the Path to Omnichannel? Learn How to Move Forward
    Where Are You on the Path to Omnichannel? Learn How to Move Forward
    Scott Sachs (ICMI Business Associate); Abby Monaco (NICE Nexidia); Erica Marois (Moderator) Recorded: Feb 20 2019 58 mins
    The word omnichannel has dominated both contact center and marketing conversations for many years now. But according to ICMI research, less than one-third of contact centers in this community consider themselves truly omnichannel. Making the most of existing contact channels, customer data, and analytics can feel daunting. Taking it all to the next level? Even more so.

    If you know your contact center needs to evolve, but you're not sure how to take the next step, this is the webinar for you! No matter where you currently are on the path to omnichannel, we'll break down the complexity, dispel common myths, and help you prepare for the future.

    During this webinar, you will learn:
    - How to apply ICMI’s three-phase approach to moving from multichannel to omnichannel
    - What's next for journey mapping and customer analytics
    - How omnichannel service is transforming the future of the contact center—and what you need to know to stay ahead of the trends

    Join us for an interactive and informative hour, filled with practical tips, and complete with live audience Q&A.
  • Financial Wellness for Women
    Financial Wellness for Women
    Bola Sokunbi, Certified Financinal Education Instructor Recorded: Feb 20 2019 58 mins
    In this webinar, Bola Sokunbi, the founder of Clever Girl Finance, will provide education and resources for women that will help them achieve financial success. During this webinar, Bola will help you understand how to create a solid financial plan and build real wealth. She will cover:
    - The reasons why financial success should be a priority for women;
    - Why and how women can get clear focus on their core values; and
    - How to create a plan for your financial future, including budgeting, debt repayment, and things you should know about credit and long-term investing.
  • Trainer's Corner: Supporting EL Newcomers and Families
    Trainer's Corner: Supporting EL Newcomers and Families
    Melanie Rogers, Training Team Lead at Rosetta Stone Recorded: Feb 13 2019 49 mins
    We have some resources to share with you to help ease the transition to English and the United States for your newcomer students. In addition to resources, we also want to share strategies for family engagement and ways to help your students find success.
  • The Real World: New-School Security Awareness Training... From the Trenches
    The Real World: New-School Security Awareness Training... From the Trenches
    Erich Kron, KnowBe4's Security Awareness Advocate & Tory Dombrowski, IT Manager at Takeform Recorded: Feb 13 2019 63 mins
    This is the true story of an IT Manager who was tired of his users clicking on everything and wanted to teach them a lesson… in a good way. Find out what happens, when you stop being polite and start getting real. New-school Security Awareness Training!

    In this "From the Trenches" event, we’ll talk with Tory Dombrowski, IT Manager at Takeform and KnowBe4 customer, about his experiences and lessons learned while designing and delivering a security awareness training plan for his users.

    Erich Kron, KnowBe4's Security Awareness Advocate, and Tory will dive deep to share best practices and creative ideas, so you know what to expect when executing your own program.

    In this webinar you'll learn:
    Why it's so important to empower your users to become a "human firewall"
    What it's really like to get executive buy-in and implement security awareness training and simulated phishing

    The good, the bad and the truly hilarious results of training and testing your users
  • The Kaleidoscope of Business: How to Gain Control in a VUCA world!
    The Kaleidoscope of Business: How to Gain Control in a VUCA world!
    Lori Kleiman, SPHR SHRM-SCP Recorded: Feb 12 2019 28 mins
    Businesses today operate in a VUCA world (Volatile, Uncertain, Complex, and Ambiguous). Organizations and employees are doing everything possible to keep up, but the days of going off to a strategic planning retreat, planning a 5-year vision and executing it are gone.

    In this 30-minute webinar, we'll discuss what leaders of organization and HR must do to adapt to this new and ever-changing world of competing business priorities to ensure continual success. We will identify what causes a VUCA environment and how you can identify where your organization is on the continuum. I'll provide valuable tips to address each situation - whether Volatile, Uncertain, Complex, Ambiguous or all 4.

    Key Takeaways:
    • What is the VUCA world—and why it’s important for you as an HR leader to understand how it operates
    • How to evaluate the areas of HR to be impacted by changes
    • How to establish and advocate for needs of HR and your employees
    • How to align processes with the new initiatives in your organization

    Specifically for HR, we'll review the common needs of today's workplace and give tips and suggestions to help align HR with the changes in the organization, ensure that you gain the resources you need, and establish yourself as the visionary team member that is helping to drive your organization forward.
  • The Power of Well-being: Health, Happiness and Success!
    The Power of Well-being: Health, Happiness and Success!
    WHEN Recorded: Feb 6 2019 51 mins
    Well-being is more than just living a healthy lifestyle. It is the complex combination of your physical, mental, emotional, and social health factors. Women often focus on the needs of those around them first, putting their own well-being on the back burner. This can result in a range of health issues – both physical and mental.

    During this webinar, three experts will provide guidance to help you improve your overall well-being:

    - 5 Easy Strategies to Boost Your Happiness at Work – Presented by Shelly Ryan, WHEN BEING and CAREER Advisor®, WHEN Manager

    - Well-Being in the Workplace and at Home – Presented by Nancy Friedman, PsyD, Chief Being Officer

    - What is Well-Being
    The Key Elements of Well-Being
    How Well-Being Impacts Your Life
    4 Key Tools Proven to Increase Your Well-Being

    - Healthy Living and Well-Being – The Art of Loving and Caring for Yourself – Elaine Stewart, ND, WHEN Chief Health Officer

    - Finding Your WHEN® - Lisa Miller, VP of Strategic Development & Partner Liaison
  • Creating a Culture of Continuous Feedback & Develepment
    Creating a Culture of Continuous Feedback & Develepment
    Srinivas Krishnamurti Recorded: Feb 6 2019 49 mins
    It seems like every day, a new company announces its plan to get rid of the performance review. Rightfully so—according to CEB, a company of 10,000 employees spends an average of 200 manager hours and $35 million annually on this process, which yields little to no return. But before you go and throw away your company’s review process, be prepared with what you will implement instead.

    In order to create a high-performance culture, you will need a more holistic framework that is designed to allow employees to own their development, creating an impact on your company culture and bottom line. Incorporating the practices of continuous feedback and employee development resources are vital staples in creating a performance management process that will help engage and retain employees. In this webinar, Srinivas Krishnamurti, the CEO and co-founder of Zugata, a performance management software company, will walk through how to effectively establish these practices in your company culture.

    You will learn:
    -How to equip employees with actionable feedback that leads to continuous performance improvement
    -How to increase adoption of continuous feedback and development practices amongst employees and management
    -The role that HR and Managers play in employee-owned development and the right cadence for manager check-ins and feedback
    -How real companies have successfully implemented an employee-centric performance model focused on continuous feedback and development
  • 360-degree Feedback Coaching Best Practices
    360-degree Feedback Coaching Best Practices
    Dan Deka Recorded: Feb 6 2019 60 mins
    During this webcast we’ll share the best methods debriefing and coaching from the results of a 360-degree feedback survey. The course prepares HR professionals to coach individuals, interpret individual and group reports, and guide the development planning and follow-up with participants.
  • What's New in Performance Management?
    What's New in Performance Management?
    Aaron Adams, Partner - HR Strategy with Sri Chellappa - President, Engagedly Recorded: Feb 6 2019 33 mins
    Engagedly's annual Fireside Chat where we talk about the changes in the Talent Management field in the area of Performance Management. What some of the trends we have been seeing and how HR and Organizational Leaders are addressing Performance Management and Employee Engagement.
  • Using tax relief to fund innovation in your business
    Using tax relief to fund innovation in your business
    Nigel Holmes FCA CTA (Senior Tax Specialist) and Paul O’Kell (Channel Partner Manager) Recorded: Feb 6 2019 41 mins
    Introduction into Catax’s three services; Research & Development, Capital Allowances and the Patent Box tax reliefs, and explaining how they can help businesses provide new revenue streams for investing in innovation.


    Introduction to Catax & our partners
    R&D explained
    Capital Allowances explained
    The Patent Box explained
    The Catax process
  • Where’s Waldo? Finding top talent in the crowd
    Where’s Waldo? Finding top talent in the crowd
    Lori Kleiman, SPHR SHRM-SCP Recorded: Feb 5 2019 34 mins
    Managers lose a key member of their team, and the first thing they do is rush to find a body to fill the seat. Recruiting may be the single most important function of an organization, and it needs to be given the care and attention it deserves. Through our interactive program, we will looks at ways to create a never ending candidate pipeline, interviewing techniques for successful selection and evaluation methods that can ensure success. Resources will be provided to allow you to implement new aspects of your programs today.

    ·Options for filling the candidate pipeline
    ·Creating an interview experience that gets the information you need
    ·Embracing technology while still creating a personal connection
    ·Development in background and credit check compliance
    ·Full cycle recruiting goes beyond the offer letter
  • How to Craft a Winning Cover Letter
    How to Craft a Winning Cover Letter
    Brendan Gurrie Mar 21 2019 9:00 am UTC 60 mins
    When applying for roles as a D-level or C-suite executive, many people pour all their energies into their CV and often end up neglecting their cover letter. No longer a mere formality, a stellar cover letter can, in fact, be the difference between success and rejection.

    Join our upcoming 45-minute webinar ‘How to Craft a Winning Cover Letter’ to get insight, tips and tools to ensure recruiters will be placing you on the interview list.

    The session will be hosted by our CV Specialist, Brendan Gurrie, who has helped to expertly craft bespoke cover letters for hundreds of In Touch members. Brendan will explore how a great cover letter should complement your tailored CV. It must both pique a recruiter’s interest and adds an extra dimension to your resume.

    During the webinar, Brendan will share his expert knowledge, looking at the dos and don’ts of cover letter writing, revealing the common mistakes many people make and explaining how to ensure you maximise the potential of your one-page pitch.

    The following topics will be covered during the session:

    - Why a cover letter counts
    - Back to Basics - don’t let silly mistakes ruin your chances
    - Research - make sure you know the company and how to sell yourself to them
    - Crafting the Cover Letter - what you must include to guarantee success

    There will also be the opportunity to ask any outstanding questions you may have during a 15 minute Q&A session at the end of the presentation.
  • 5 Tried-and-True Ways to Boost Retention
    5 Tried-and-True Ways to Boost Retention
    Kim Dawson, Director of Employee Experience, YouEarnedIt Mar 26 2019 7:00 pm UTC 44 mins
    With unemployment near record lows, companies are competing fiercely for skilled employees. Retention should be top of mind for every company looking to keep their top talent — if it isn't already.

    Join YouEarnedIt and HighGround for this 45-minute webinar covering 5 tried-and-true ways to boost retention in today's workplace, pulled from the latest industry research and our firsthand experience helping hundreds of organizations.

    Register today, and you'll learn:

    • The proven factors that influence employees' decisions to leave (or stay)
    • 5 tried-and-true approaches to boost retention in multiple industries
    • Specific examples and advice that have helped cut turnover by up to 50%
  • What Do YOU Stand For? Crafting Your Personal Leadership Philosophy
    What Do YOU Stand For? Crafting Your Personal Leadership Philosophy
    Deb Calvert, Executive Coach - Trainer - Speaker Mar 27 2019 3:00 pm UTC 60 mins
    It's a profound exercise, naming and claiming your core values and articulating what you're all about in business. It has a profound impact when others see you consistently acting in accord with your principles. Join me for a step-by-step process to develop your own, powerful, philosophy of leadership.
  • Dealing With the Ups and Downs of Life and Business
    Dealing With the Ups and Downs of Life and Business
    Katie Wood Mar 27 2019 5:00 pm UTC 60 mins
    In this webinar, you will learn 6 stages of the marathon of life, the ups and downs and how they relate to life and building a business.

    Life is a roller coaster and we can't control the things that happen to us, but we are in control of the how we RESPOND. The word "responsibility" means our ability to respond to life.

    "Marathon of life" and keeping ONE foot in front of the other (repeat theme)
    What you BELIEVE SHAPES everything about your LIFE.
    With our business- I believe that it ISN’T OUR circumstances that make us UNHAPPY (we all go through hard things).
    It’s our ATTITUDE in our circumstances that really make us unhappy. Attitude is a LITTLE THING- that makes a BIG difference.

    "You are in charge of your own race"
    MILE 1- Expectations (they lead to disappointments- When CHANGING YOUR CIRCUMSTANCES isn’t possible - Change your PERCEPTION/BELIEF about your circumstances. )
    MILE 5- Embrace your blisters (Shift from MOTIVATION to DEDICATION- an attitude of whatever it takes)
    MILE 10- Let it go. (Get rid of ANYTHING that will HOLD YOU BACK. What you resist, persists.)
    MILE 16- Conquer your heartbreak hill (we all hit a wall- it's not here to stop you, but PUSH you further than you would naturally push yourself- this is where you build strength)
    MILE 20- No me without YOU (surrounding yourself with the right people - they will make you bitter or better, chose wisely)
    MILE 26 - (finish line) - never really a finish line- it's about finding the JOY in the journey

    WHEN YOU CONNECT the dots looking back at the marathon- everything was here to help you grow- same goes for life.

    Katie Wood is a thought leader, entrepreneur, and creator of The Jourse, a 5-week online program that helps women increase their self-awareness and kickstart their journey to a more authentic, meaningful life.
  • Sales Managers: How to Give Effective Feedback to Sellers
    Sales Managers: How to Give Effective Feedback to Sellers
    Deb Calvert: Sales Coach - Trainer - Speaker - Researcher Mar 27 2019 8:00 pm UTC 60 mins
    Sales performance depends on sales people. Learn how you can be more effective in delivering feedback that changes sales behaviors and boosts sales productivity. You'll learn the 3W Feedback Model, a simple way to ensure that your feedback sticks.
  • Choosing the Right Fuel for Your School Buses
    Choosing the Right Fuel for Your School Buses
    Propane Education & Research Council Mar 28 2019 5:00 pm UTC 60 mins
    This webinar compares conventional fuels with alternative fuels, and shares why propane could be just the change your school bus operation needs.
  • The Employee Experience: Engagement & Culture from the Bottom Up
    The Employee Experience: Engagement & Culture from the Bottom Up
    Autumn Manning, Co-Founder, YouEarnedIt Mar 28 2019 7:00 pm UTC 50 mins
    Fancy employee perks. Employee wellness programs. Rewards and recognition — you name it, there's no shortage of initiatives to improve the employee experience.

    But many of these efforts are falling flat.

    There has been a shift in employee engagement, and companies with an outdated Employee Experience are missing the mark.

    It's time to look at engagement from the bottom-up and build a culture that drives results.
    Watch this webinar to learn:

    • The main issues companies have with engagement
    • A roadmap for improving key parts of the employee experience
    • Tips, tactics, and best practices for building a better company culture
    • Specific advice for incorporating managers and millennials
  • Panel Discussion: 3 Game-Changing Innovation Models in Financial Services Today
    Panel Discussion: 3 Game-Changing Innovation Models in Financial Services Today
    Pat Patel, Money20/20 | Drew Graham, Standard Chartered Bank | Megan Caywood, Starling Bank Apr 4 2019 1:00 pm UTC 60 mins
    Innovation has quickly become an overused and distorted word. At Money20/20 Europe expect to cut through the hype, explore what measurements we can use to benchmark innovation and get to the heart of sustainable and commercial step change. A key question which has moved back up the C-Level agenda of established; banks, tech companies and payments companies is:

    "How can incumbents deliver meaningful game-changing innovation?"

    There are three options available for incumbents, and at Money20/20 Europe we’ll be developing deeper into each one:

    1. Can organisations transform their cultures to execute true innovation internally within their organisations? (cultural transformation)

    2. Perhaps tech transformation is the way forward, partnering or acquisitions to do so?

    3. Or do they need to achieve business model transformation by building something entirely new outside of the organisation?

    These options are being heavily debated in boardrooms throughout Europe, with a number of high profile banks recently announcing plans to build brand new subsidiaries. Some of the traditional banks, payments and tech companies are pursuing a few or all of the options while others are sitting on the fence. Which is most effective and why? What are the dynamics at play that determine success for different types of companies? Hear from the leading companies in our industry as they share their incisive insight on the successes but also the failures and the lessons learned.

    Drew Graham, Director, Fintech Strategy & Engagement, Standard Chartered Bank
    Megan Caywood, Chief Platform Officer, Starling Bank,

    Hosted by Pat Patel, Content Director - Europe + Asia, Money20/20
  • For Sales Managers: Having Candid Conversations with Sellers
    For Sales Managers: Having Candid Conversations with Sellers
    Deb Calvert, sales researcher, field coach and author Apr 9 2019 3:00 pm UTC 45 mins
    It's the conversation no one wants to have. But it must be done. How can you deliver a difficult message without demotivating a seller? How can you speak directly and clearly so a seller will make the changes you need?

    We'll talk about the value of candid conversations and how Sales Managers should conduct them to maintain morale and boost sales effectiveness.
  • Streamlining Your Release Notes Process
    Streamlining Your Release Notes Process
    Jarod Sickler Apr 9 2019 5:00 pm UTC 60 mins
    Release notes are a crucial part of customer communication for product companies. It seems too many organizations either do the bare minimum and hope no one notices, or simply accept an inefficient and expensive process. At Jorsek LLC, makers of easyDITA, they’ve been working on their release notes process for easyDITA and they have made some big improvements.

    Join Paul Perrotta, The Technical Communication Wrangler, and his special guest, Jarod Sickler, Customer Success Manager for Jorsek LLC, for this free, one-hour webinar. Jarod will take you through Jorsek’s process, tools, and results for the creation and production process for release notes.


    Jarod Sickler is a Ph.D. candidate at the University of Rochester and an Information Developer at Jorsek LLC, makers of easyDITA. Most of Jarod’s time is revolves around developing clear, precise, and concise content and arguments. Any remaining time, Jarod spends in the outdoors, with his family, climbing rocks and ice.
  • Mastermind: Groups for Success
    Mastermind: Groups for Success
    Lori Kleiman, SPHR SHRM-SCP Apr 9 2019 7:00 pm UTC 30 mins
    Mastermind, or peer-to-peer advisory, groups are found in all aspects of development today. Some team members participate outside our organizations but bringing them into the organization helps maintain control and achieve the development, engagement and succession planning goals for your team. Internal talent development professionals are utilizing this format in house as an effective new avenue for learning and development activities. Well formatted and facilitated mastermind groups can build skills and camaraderie within teams, increasing employee engagement. At the same time, they will provide access to resources that might otherwise be unavailable to employees not in current leadership positions. But how do you get started?
    Using proven techniques, participants will learn about the basics of the groups, how to get started, facilitation techniques and other process that help you get started. We will look at technology as a way to deploy the programs throughout the organization that makes facilitation easy.
    Learning Objectives
    ·Understand the concept and benefits of mastermind groups
    ·Determination for membership
    ·Process and procedures for running groups
    ·Options for meetings including technology available
  • Finance for Non-Financial Managers
    Finance for Non-Financial Managers
    Deb Calvert, executive coach and "soft skills" trainer Apr 9 2019 8:00 pm UTC 45 mins
    This topic might seem a little intimidating. It’s an important one, though, so we’re going to tackle it together!

    We'll start with a look at how businesses make money, and then we’ll shift gears to talk about how businesses report on the money they make.
    Your familiarity with financial terms and basic accounting methods will make you an even greater asset to your company and may make your job easier to do.

    Join me to learn the basic terminology and principles of finance. No matter what your job function, developing this business acumen will help you understand executive-level decisions and direction.
  • Ask Outrageously! The Secret to Getting What You Really Want
    Ask Outrageously! The Secret to Getting What You Really Want
    Linda Swilling, JD, CSP Apr 10 2019 5:00 pm UTC 60 mins
    Do you ask for what you want? Or, do you simply take what you’re offered?

    There is magic in asking. The strongest friendships, top sales teams, and most successful businesses have one thing in common – courageous people who feel the fear and still ask for what they want. People who achieve the best results are people who know how to ask outrageously. In this presentation, Linda Swindling shares tactics and strategies which help people show up powerfully and ask for what they really want. She’ll show how to spot the other people’s negotiation (DEAL) styles in order to communicate effectively and create outrageously great outcomes. Team members and their leaders will know how to negotiate the best deals at work and in life with confidence and integrity.

    After attending, participants leave with strategies to:

    Turn negotiations into a conversation instead of a confrontation;
    Show up powerfully and communicate effectively so that others will listen;
    Reach winning results with integrity and confidence;
    Create significant connections with key people and attract support for their ideas;
    Spot other people’s negotiation (DEAL) styles; and
    Make confident decisions and embrace strategic risk taking.
  • Trainer's Corner: Maximizing Offline Activities in the Language Classroom
    Trainer's Corner: Maximizing Offline Activities in the Language Classroom
    Melanie Rogers, Training Team Lead at Rosetta Stone Apr 10 2019 6:00 pm UTC 60 mins
    Did you know we have over 10,000 pages of materials that you can use with your students offline? We will review what is available, and how to incorporate some of these resources into your classrooms. While we often think of Rosetta Stone as being only available on the computers, for our education clients, we have teachers' guides, workbooks, flash cards, storybook activities and more!
  • Creation, Ideation & Innovation: Female Leaders in Tech Tell It All
    Creation, Ideation & Innovation: Female Leaders in Tech Tell It All
    Sowmya Murthy, Karen Greenberg, Sherry Harmon Apr 11 2019 5:00 pm UTC 45 mins
    Oftentimes when it comes to celebrating women in technology, we hear a lot about individual change-makers and one person's astonishing journey up the corporate ladder. However, what we hear about much less frequently is peer-to-peer support and guidance.

    How are female leaders in hi-tech careers growing both their teams and their company's product? How do women in different business functions successfully build out high-performing diverse teams, get products to market, and drive revenue?

    Tune into this live panel discussion with experts across industries, fields and backgrounds for an in-depth, peer-to-peer fireside chat to answer these questions and more. Learn how we can better support and enable one another to be successful women leaders, from creation, to ideation, to innovation and beyond.

    Moderator: Sowmya Murthy, Chief Customer Officer, Seven Lakes Technologies
    Panelists: Karen Greenberg, Client Champion and Sherry Harmon, CRO, ModuleQ
  • Lunching with Lions: How to Survive and Thrive at Networking
    Lunching with Lions: How to Survive and Thrive at Networking
    Katherine McGraw Patterson Apr 17 2019 5:00 pm UTC 60 mins
    Like everything in your business, networking requires awareness of your goals and objectives so that you can be purposeful and intentional about aligning your activities for success. I’ve gone from being terrified to network to creating scripts and systems that take the sting out of the fear and help me grow my professional connections and my brand. In this talk, I share my own journey; the evolutionary reasons why networking is so hard for so many people; and how you can use the winning trifecta of awareness, purpose, and intent to build a success networking practice for yourself. Your members will learn how to identify the right connections, how to evaluate the right groups, and how to leverage the investment of their time and money to get the best results.
    Your members will learn:
    The 5 C's of networking and how you can use them to grow your influence
    Real tips and techniques you can put to work right away to build stronger connections
    How you can win at networking with awareness, purpose, and intent
  • Sales Managers: Look Beyond Tomorrow for Sustained Growth
    Sales Managers: Look Beyond Tomorrow for Sustained Growth
    Deb Calvert, executive coach and trainer May 7 2019 8:00 pm UTC 45 mins
    Short-Term vs. Long-Term.
    Managing Work vs. Leading People.
    Being Reactive vs. Proactive.

    These are tough decisions and challenges that face Sales Managers every day. It's easy to get swept up by the tyranny of the urgent and the revenue pressures at hand.

    But leaders inspire others by focusing on the future and continually building toward something better. And you can, too.

    Join me to move past small-picture thinking and a singular focus on the here-and-now. Become more inspirational and more proactive with the tips and techniques from this presentation.
  • Trainer's Corner: Avoiding the Summer Slump
    Trainer's Corner: Avoiding the Summer Slump
    Melanie Rogers, Training Team Lead at Rosetta Stone May 8 2019 6:00 pm UTC 60 mins
    The year is coming to a close and we don't want to lose the language learning momentum over the summer! Learn about successful strategies that other organizations have used to keep learners moving forward during the hot summer months.
  • HR Dept of One: Tools and Tips
    HR Dept of One: Tools and Tips
    Lori Kleiman, SPHR SHRM-SCP May 16 2019 7:00 pm UTC 30 mins
    Four Steps to Excelling as a HR Dept of One

    Sole member HR departments are saddled with administrative tasks, while they often have the desire to participate at a more strategic level. The executive team expects you to have CHRO depth of knowledge, the employees want answers to their question now. Finance wants benefit bills yesterday and Operations needs new candidates. How do you navigate to meet the needs of all your internal customers and still get your job done? Learn tips from a former sole practitioner and consultant to small businesses. Lori shares practical real-world advice to get control of your day and shine in the HR function.

    Learning Objectives
    ·Determine the strategic position of HR in your organization
    ·Learn to set priorities to get results
    ·Manage your vendors to get the help you need
    ·Embrace technology to ease the administrative burden
  • 6 Compliance issues your HR Department of One MUST embrace
    6 Compliance issues your HR Department of One MUST embrace
    Lori Kleiman, SPHR SHRM-SCP Jun 5 2019 7:00 pm UTC 30 mins
    HR Departments of One are pulled in different directions every day. Staying on top of the HR function can be complex enough, and compliance must be managed. HR professionals often ask themselves how we can maintain our compliance obligations, without being a roadblock to the success of our organizations. There are 6 non-negotiable areas of compliance that have to be incorporated to your daily operations. You must embrace these and be able to navigate the leadership team to embrace them as well. Utilizing a proven system of process, management and communication, it is possible for HR Departments of One to attack it all and be a partner to the business. Concluding with action-oriented steps and an effective method of securing the resources needed to move initiatives forward, we will be sure you leave the program with the tools you need to get it all done.
    Learning Objectives
    ·Understanding compliance priorities for smaller organizations
    ·Creating a plan to assess compliance obligations that is manageable
    ·Knowing when to ask for help and where to go
    ·Communicating with executives to gain necessary resources
  • Sales Managers: 7 Sales Productivity Drivers You Might Be Missing
    Sales Managers: 7 Sales Productivity Drivers You Might Be Missing
    Deb Calvert, Sales Author, Speaker, Researcher, and Coach Jun 18 2019 3:00 pm UTC 45 mins
    This presentation is about knowing what drives sales productivity and how to strategically pull the levers for a balanced and more predictable performance.

    We’ll review the top 7 Sales Productivity Drivers and the interplay between them. You’ll be able to diagnose which ones you need to work on for improved sales performance.

    Join me to identify which Sales Productivity Drivers need your attention and which ones can go on auto-pilot in your organization.
  • Leading Team or Organizational Change
    Leading Team or Organizational Change
    Deb Calvert, president of People First Productivity Solutions Jun 18 2019 8:00 pm UTC 45 mins
    Our objective in this webinar is to help you build leadership capacity by improving your understanding of and ability to introduce and facilitate change.

    It’s important as a change leader to recognize what others may be feeling when there is an expectation of change.

    Join me to learn what’s happening when you introduce change, how you can communicate more effectively about it, and how you can lead change in an inspiring way.