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Learning and Development

  • Compliance Conundrum 2018
    Compliance Conundrum 2018 Lori Kleiman | SHRM-SCP, SPHR Recorded: Jan 18 2018 30 mins
    Learn about laws being considered in Washington DC for 2018 Implementation techniques for recent compliance obligations
    Evaluate your own policies and procedures to ensure compliance this year
  • How to Hire for Culture Fit
    How to Hire for Culture Fit Jeff Toister, Erica Strother (Moderator) Recorded: Jan 18 2018 57 mins
    Hiring, training, and retaining the agents we need to succeed is a classic contact center challenge. Many contact center leaders intuitively understand that hiring for culture fit is the first step in the process. The tough part is defining exactly what culture fit means and then scaling the concept so different hiring managers are making consistent hiring decisions. In this webinar, customer service expert Jeff Toister will share a practical guide for hiring agents who fit with your contact center culture. He will also reveal how to better integrate training and recruitment so you can retain your best agents.
  • Playing Through the Pain: Strategies for Working in the Real World
    Playing Through the Pain: Strategies for Working in the Real World Richard Thieme, Author and Professional Speaker Recorded: Jan 18 2018 64 mins
    After 25 years of speaking and writing about the impacts of technologies on “the human in the machine,” Richard Thieme documented the traumatic consequences for security and intelligence professionals of swimming in dark and turbulent waters that challenged our abilities, our ethos, and sometimes our very identity. Who we thought we were came up against what we had to do and the friction threw off sparks.

    This webinar goes beyond those stories to explore in particular how what dominant cultures call “minorities” manage their unique challenges. Thieme has uncharacteristically lived as “a minority” in five different ways and the dynamics and resultant strategies he had learned port seamlessly to the experience of others. There’s more to it than “playing through the pain” - there’s real gold in discovering our capacities for the resilience, power, and self-transcendence intrinsic to the human condition.

    Beginning with the “real facts” of the matter, Thieme draws on his experience to suggest ways to make this game a long distance run, not a sprint, and not lose our selves along the way.
  • K-2: Our Youngest Rosetta Stone Learners
    K-2: Our Youngest Rosetta Stone Learners Melanie Rogers, Lead Trainer at Rosetta Stone Recorded: Jan 17 2018 55 mins
    Our Kindergarten students have been in school for 1/2 a year and our 1st & 2nd grade students are continuing their educational journey! During this hour, let's talk about our youngest learners and how they've changed in the last few months. If they're learning English, or a world language, we'll discuss strategies to keep them engaged and excited about learning a language.
  • 360 Degree Feedback Best Practices Webinar (HRCI/SHRM Credit)
    360 Degree Feedback Best Practices Webinar (HRCI/SHRM Credit) Charles Rogel, Senior Consultant at DecisionWise Recorded: Jan 17 2018 58 mins
    Based on 20-years of experience conducting 360 degree feedback surveys around the world, we'll share the best methods for preparing, administering, and rolling out the results from your 360 degree feedback survey. We'll also identify the most common mistakes organizations make when conducting 360 degree feedback surveys and how to avoid them.

    Learn the best practices for each step of the process:

    -Choosing the right competencies and behaviors
    -Choosing the right raters to provide feedback
    -Keeping the process confidential
    -Reporting on the results
    -Coaching best practices
    -Action planning on the results

    Get HRCI and SHRM credit for attending this webinar.
  • How to Social Engineer Your Users Into More Secure Behavior
    How to Social Engineer Your Users Into More Secure Behavior Erich Kron CISSP, Security Awareness Advocate Recorded: Jan 12 2018 41 mins
    In spite of all the spectacular news stories about advanced persistent threats and targeted hacks from nation-states, the most common security challenge facing enterprises today continues to be social engineering. Successful hackers understand that the user is the weakest link in the security chain. Email phishing campaigns have proven to be the path of least resistance for getting unsuspecting individuals to download and install their malicious software. Getting users to identify phishing attacks and training them not to click on links in email messages is not a trivial task.

    In this webinar, you’ll learn the strategies and techniques that social engineers are finding success with. You’ll also learn how to
    implement an effective security awareness program that focuses on preventing socially engineered attacks and how to validate the results of your training with simulate phishing campaigns.
  • Performance Management: What is Working -  “A Fireside Chat”
    Performance Management: What is Working - “A Fireside Chat” Sri Chellappa, President and Aaron Adams, HR Strategy @ Engagedly Recorded: Dec 20 2017 34 mins
    Few areas of HR have seen the rapid change in approach and innovation like the Talent Management has see in the last couple of years. Organizations like Microsoft and GE that prided on stack ranking are doing away ratings and traditional reviews. Many organizations have decoupled performance reviews from compensation.

    So where is this leading to and what is working? Join our Engagedly team to discuss what we are seeing based on hundreds of discussions with leading HR practitioner.
  • Pulse Survey Best Practices
    Pulse Survey Best Practices Greg Zippi and Dr. David L. Mason Recorded: Dec 20 2017 60 mins
    Employee Engagement Pulse Surveys are critical to every employee engagement strategy. During this webinar, DecisionWise's President, Greg Zippi, along with David L. Mason, Director of I/O Psychology explore the benefits of using frequent pulse surveys as part of your employee listening strategy.

    Topics for discussion

    1. Defining the different types of employee surveys
    2. Proper use of pulse surveys
    3. How to avoid survey fatigue
    4. How technology improvements allow you to have a pulse on your overall employee engagement
    5. How scientific questions with a statistical process can increase clarity around pulse survey response
    6. A short demonstration of the DecisionWise pulse survey tools

    Presenter Information:

    Greg Zippi:

    As President of DecisionWise, Greg Zippi is responsible for all client-facing aspects of the business including product development, marketing, sales and delivery. In addition, he oversees all strategic business development initiatives.

    Dr. David Mason

    David is an experienced Consultant and leads the I/O Psychology and Data Science learning and curriculum efforts at DecisionWise, and is responsible for the design of our training, facilitation, and workshops. He leads sessions throughout the world on employee engagement and workplace learning. Having completed a Ph.D. in Psychology at Columbia University, and undergraduate and graduate degrees in Psychology at Brigham Young University, Dr. Mason turns his understanding of adult learning and psychology into business concepts, working with numerous businesses and academic institutions. Prior to joining DecisionWise, David taught in the Department of Cognitive, Perceptual, and Brain Sciences at University College London. In addition to Dr. Mason’s strong presentation and facilitation skills, DecisionWise often taps into his extensive knowledge of statistics and research in developing and evaluating assessments.
  • The Importance of Communicating with Images and Video
    The Importance of Communicating with Images and Video Ryan Knott, TechSmith Corporation Recorded: Dec 14 2017 56 mins
    Humans are hardwired for communicating with visuals. Learn some eye-opening statistics on engagement with video and images, as well as some best practices for improving your marketing and social media videos. Learn how you can use video and visuals to better engage your customers.

    Join Val Swisher, sitting in for Scott Abel, The Content Wrangler, and Ryan Knott, Public Relations Specialist at TechSmith, for this free, one-hour webinar. Attendees will learn why visuals and video are so important to your marketing content, why perfection is killing your marketing videos, and three easy ways to improve your video process.
  • An Inside Look: Women in the Workplace 2017
    An Inside Look: Women in the Workplace 2017 Rachel Thomas, President of the Sheryl Sandberg & Dave Goldberg Family Foundation Recorded: Dec 14 2017 34 mins
    Join us for a look inside the Women in the Workplace 2017 study with Rachel Thomas, president of LeanIn.Org. Rachel will provide an overview of this year’s key findings, which show that women remain underrepresented at every level in corporate America, despite earning more college degrees than men for thirty years and counting. There is a pressing need to do more, and most organizations realize this: company commitment to gender diversity is at an all-time high for the third year in a row.

    Despite this commitment, progress continues to be too slow—and may even be stalling. One of the most powerful reasons for this is a simple one: we have blind spots when it comes to diversity, and we can’t solve problems that we don’t see or understand clearly.

    Women in the Workplace 2017 is a comprehensive study of the state of women in corporate America. This research is part of a long-term partnership between LeanIn.Org and McKinsey & Company to give organizations the information they need to promote women’s leadership and foster gender equality.

    This year 222 companies employing more than 12 million people shared their pipeline data and completed a survey of HR practices. In addition, more than 70,000 employees completed a survey designed to explore their experiences regarding gender, opportunity, career, and work-life issues. To our knowledge, this makes Women in the Workplace the largest study of its kind.
  • Year in Review With Rosetta Stone
    Year in Review With Rosetta Stone Melanie Rogers. Lead Trainer at Rosetta Stone Recorded: Dec 14 2017 59 mins
    You've made it to Winter Break! No matter whether your students are engaged, or need a little extra motivation, let's spend this hour talking about how you've done this year and how to determine next steps. We'll talk about reviewing expectations, celebrating successes and setting goals for the New Year!
  • Tracking and Controlling Technical Documentation Projects
    Tracking and Controlling Technical Documentation Projects Barry Saiff, Saiff Solutions Recorded: Dec 14 2017 59 mins
    Ten years ago, The Content Wrangler published details about a survey that found most documentation managers don’t use metrics as a performance measure. Has that changed? Have documentation managers stuck to their old, metric-less ways, or have they all become “quants” in 10 years’ time?

    Join Paul Perrotta, sitting in for Scott Abel, The Content Wrangler, and his special guest, Barry Saiff, CEO of Saiff Solutions. Barry is the author of The Seven Habits of Highly Effective Technical Communications Leaders, and a 30-year veteran documentation leader. He will lead a discussion about the ins and outs of calculating costs and return on investment for documentation projects.

    Attendees will learn from the results of a real-world case study of a technical documentation project that required technical writing, technical illustrations, and a couple of key metrics: cost per page and pages per date. You’ll learn how difficult it was for the team to track, calculate, and report these seemingly simple numbers and how they overcame these challenges. You’ll discover the connection between measurement and process design and learn valuable lessons that should help you avoid getting lost in the weeds of data- and cost-tracking.
  • How to Build a Website that Makes the NICE List this Year
    How to Build a Website that Makes the NICE List this Year Jen Holtvluwer, Director of Digital Marketing at Cherwell Software Recorded: Dec 13 2017 48 mins
    According to a recent Accenture study, 94% of B2B buyers conduct online research at some point in the buying process. Is your online storefront up to par?

    As an entrepreneur or business owner, your website is a top priority. Join us for this live holiday-themed webcast that focuses on keeping your website off the naughty list and how to put your company ahead in the New Year. You will learn the 5 key areas to keep top-of-mind when either creating new or redesigning a current website.
  • How to Think Systematically About Tone for Your Content
    How to Think Systematically About Tone for Your Content Pierre Gagnier, ADP Recorded: Dec 12 2017 57 mins
    Are you thinking about incorporating tone into your content strategy? If so, you've probably seen how confusing this topic can be.

    We know, because we are human beings, that language can misfire. Tone is where understanding and emotion come together – and sometimes that’s messy.

    Join Paul Perrotta, sitting in for Scott Abel, The Content Wrangler, and his special guest, Pierre Gagnier, Content Strategist at ADP Innovation Lab, for this free, one-hour webinar. Pierre will show you how a team of researchers at ADP were able to tame some of the trickiness of tone and measure its impact. What they learned will help you to make sense of tone and change it from a source of risk into a tool for creating effective content.

    Attendees will learn about 1) a simple, workable set of definitions that you can use to promote shared understanding among stakeholders of what tone is; 2) A framework for identifying and applying tone attributes so that you can create a foundation for consistent practice, and 3) Some typical factors that will help you to see how tone can go awry and will help you create your own risk factors.

    ABOUT THE PRESENTER

    Pierre Gagnier is a content strategist at ADP's Innovation Lab in New York. He works extensively with user experience researchers to help ADP web and mobile product teams align their content strategies consistently with users' realities.
  • Copywriting to Content Design: Creating Content That Delights
    Copywriting to Content Design: Creating Content That Delights Padma Gillen, Scroll UK Recorded: Dec 12 2017 57 mins
    In 2013, GOV UK, the government services website for the United Kingdom, won the prestigious D&AD Black Pencil for its contribution to moving content forward as a design discipline. Since then GOV UK has been name-checked and modeled around the world as *the* way to do public sector content. And yet, aside from those who are really “in the know,” the practice of content design is still little known outside of government content circles. And inside of government, many people talk about it, but not many know how to do it well.

    Join Paul Perrotta, sitting in for Scott Abel, The Content Wrangler, and his special guest, Padma Gillen, of Scroll UK, for this free, one-hour webinar. Formerly Head of Content Design for the UK's Government Digital Service, Padma has been at the heart of this emerging discipline since its earliest days. He now teaches others how to do it, and helps organizations rebuild their entire content function around the principles of user needs, designing with data and agile content production.

    In this webinar, Padma will introduce you to these principles and explain how to incorporate them into your approach. Attendees will learn how to place the needs of users at the heart of your content strategy, apply agile methods to content production, and learn to understand the governance models needed to improve your content significantly.
  • The Employee Experience: Attract Talent, Retain Top Performers, Drive Results
    The Employee Experience: Attract Talent, Retain Top Performers, Drive Results Tracy Maylett and Matt Wride Recorded: Dec 12 2017 61 mins
    DecisionWise will help you understand how to create an engaged workforce. This is the age of the employee, and the majority of organizations are failing to meet their employee's expectations, why?

    The authors of the best selling book The Employee Experience will share best practices for improving the employee experience and creating engaged employees in your organization.

    What you can expect to learn:

    --What are the different contracts we make with our employees can lead to expectation misalignment.

    --The difference between the Employee Experience and Employee Engagement

    --Company maturity impacts your employee experience strategy.

    --Market trends that may impact the employee experience

    All attendees will receive a free book signed by the authors.

    Dr. Tracy Maylett: Tracy's business, coaching, and consulting background extends over a period of two decades and across five continents.Tracy is the Chief Executive Officer of DecisionWise, and is responsible for guiding the overall strategy of DecisionWise, as well as leading large-scale change efforts for clients throughout the globe.

    Matt Wride, JD:As DecisionWise’s Chief Operating Officer and executive consultant, Matt oversees the company’s operations, as well as its finance, legal, and administrative functions. He consults with executives around the globe on creating employee engagement at the organizational, team, and individual levels.
  • Enabling Content in Chatbots and AI: Modeling Microcontent Structure for DITA
    Enabling Content in Chatbots and AI: Modeling Microcontent Structure for DITA Steve Manning, Precision Content Recorded: Dec 12 2017 58 mins
    We’ve all heard about the benefits of content modeling and structured content for technical information. We’ve implemented DITA or other topic-based strategies to break content into smaller blocks to manage and publish, but topics are not small enough.

    But the addition of Bots, voice-enabled interfaces, and AI means we must change the way we structure content. We are moving from a broadcast style of communication – publish and hope for the best – to a more conversational style of communication. More question and answer. This imposes requirements on the content models you need to create if you want to talk to the Bots. We must be more granular in our models. We need to implement Microcontent.

    Join Val Swisher, sitting in for Scott Abel, The Content Wrangler, and her special guest, Steve Manning of Precision Content, for this webinar. Steve will discuss how new technology will change the way we approach content and the topic-based approach to deliver what you need for the new technology challenges. Steve will work through a different approach to the content that focuses you more on reader outcomes how that affects your content models. Attendees will learn how deep into their content then need to model to get the most from chatbots, voice-enabled systems, and ultimately AI.

    Attendees will also learn 1) Why traditional topic-based DITA is not granular enough for the future; 2) How microcontent is a better approach to future-proof your content, and 3) How to use user outcomes to drive models and granularity.
  • ISSA Women in Security Series: Lead with the Power of Vision
    ISSA Women in Security Series: Lead with the Power of Vision Gretchen McClain, Principal, GW McClain Advisory Services Recorded: Dec 11 2017 63 mins
    In today’s complex and challenging times, the opportunities for bold and talented engineers and technology professionals and leaders… for discovery… to advance cutting edge technology… to make the complex simple… and to find solutions is extraordinary. History shows us that achieving the greatest transforming impact of our innovation and technology advances requires a strong foundation set by an inspiring, shared, and focused vision.

    Business and thought leader Gretchen McClain shares her insights having had the fortunate opportunity to work in fields that inspired and challenged her each and every day, specifically her time at NASA exploring the unknown and working on one of the biggest challenges of our time, Water. She will share the value of leading with a vision and how it sets the stage for excellence. Simply said, extraordinary goals inspire and unite exceptional talent.

    This is an ISSA Women in Security Special Interest Group Monthly Webinar Series.

    About the Presenter:
    Gretchen W. McClain is an accomplished business leader who thrives on energizing organizations and building businesses by enhancing innovation and developing exceptional leadership talent. With more than 25 years of global experience in both Fortune 500 corporations and government service, including serving as founding CEO of an S&P 500 global water technology company, Xylem Inc., and NASA’s Chief Director of the International Space Station, McClain brings extensive business, developmental, strategic and technical expertise.
  • Exclusivity & Sexual Harassment in the Workplace: What You Can Do About It
    Exclusivity & Sexual Harassment in the Workplace: What You Can Do About It Pattie Grimm CEO, Author, Speaker and Radio Show Host Advantage Training, Ltd. Recorded: Dec 11 2017 54 mins
    It seems almost impossible today to watch the news or read a news story and not find another highly visible case of sexual harassment inflecting every business and industry.

    This timely and controversial topic will be discussed openly by identifying and defining today's issues, how they are impacting every business, and provide practical steps on what organizations, men and women need to do to address them.

    Join this webcast with Pattie Grimm, Author, Speaker and Host of the popular Radio Show "Women Kicking Glass" for an in-depth look at harassment in the workplace and cultural shifts we can make in 2018.
  • Low Diversity in Tech: How Did It Happen and How Do We Fix It?
    Low Diversity in Tech: How Did It Happen and How Do We Fix It? Dr. Jane Stout, Director, Center for Evaluating the Research Pipeline (CERP) Computing Research Association Recorded: Dec 6 2017 47 mins
    Diverse perspectives foster innovation and ensure the needs of many are met. At present, tech companies lack demographic diversity. As the director of the Center for Evaluating the Research Pipeline (CERP) at the Computing Research Association in Washington, D.C., Jane Stout studies factors that often encourage (or discourage) women and minorities from pursuing IT careers.

    Join this interactive and insightful webinar to learn:
    - The latest research on why this is the case
    - How tech companies can turn this around
    - Suggested strategies to increase diversity in our workforce

    About the Presenter:
    Jane Stout, Ph.D., works at the Computing Research Association (CRA), a non-profit in Washington D.C. that supports the field of computing research and advanced education in computing. At the CRA, Dr. Stout is the Director of The Center for Evaluating the Research Pipeline (CERP). CERP’s mission is to use social science research and evaluation to promote diversity in computing fields. Dr. Stout earned her Ph.D. in social psychology from the University of Massachusetts Amherst in 2011. She has been studying diversity related issues in science and technology for more than a decade, has published widely on the topic, and has received several grants and awards for her work.
  • 2017 Talent Acquisition Report and Product Launch
    2017 Talent Acquisition Report and Product Launch Travis Nelson, Lead Product Designer at Teamable; Daniil Karp, Director of Marketing at Teamable Recorded: Dec 5 2017 35 mins
    Ahead of our Q1 launch of Teamable’s Social Sourcing Platform we’re extending a special invitation to an early look at our new product and research. We’ve tapped into behavioral data from our existing partners and hundreds of hours of user interviews and testing to help optimize the process of sourcing high-quality, passive talent via social channels and your trusted networks.

    Join us for a product preview where we’ll cover:

    - Teamable’s perspective on the talent acquisition market
    - Insights from 6 months of user research
    - Sneak peek of our new product launching in Q1 of 2018

    Attendees will also be able to schedule a customized walkthrough of Teamable's full platform ahead of our official launch.
  • Enable Now Community: Cristina Florea-Gabrian at ABP shares best practice
    Enable Now Community: Cristina Florea-Gabrian at ABP shares best practice Cristina Florea-Gabrian, an e-learning Content Author at Associated British Ports Recorded: Dec 5 2017 34 mins
    SAP Enable Now/ Workforce Performance Builder Customers, please join us live on Tuesday, December 5th, 2017 to learn how Associated British Ports use SAP Enable Now to develop content and train 2000 people across ports, business areas and SAP solutions. Cristina will share some of the key takeaways including: Using Enable Now for SAP and non-SAP applications, how to drive behavioural change and increase user adoption and will answer your questions.

    Cristina is an eLearning specialist with 10 years of experience in developing content for K-12 education as well as e-learning to support internal company processes.
    She has been with Associated British Ports for almost two years and has been using Workforce Performance Builder(WPB) for the past 18 months. During this time she has supported the business in creating training materials for both their SAP and non-SAP applications using WPB and other authoring tools.
  • The Leadership Gender Gap: Strategies for the Career Advancement of Women
    The Leadership Gender Gap: Strategies for the Career Advancement of Women Dr. Shawn Andrews CEO, Andrews Research International Recorded: Nov 28 2017 63 mins
    Women account for more than 50% of the U.S. Labor force and 60% of college graduates in both the U.S. and Europe. Yet, women hold only 5.0% of CEO positions at S&P 500 companies. Women encounter many barriers to success which limits career advancement. These barriers include unconscious biases, structural obstacles, self-limiting mindsets, work-life balance priorities, and emotional intelligence and gender differences - which lead men and women to approach virtually every aspect of business differently. It’s essential to understand the issues that keep women from advancing as part of your talent management program. Dr. Shawn Andrews will provide strategies to help minimize these barriers and advance your career.

    Learning Objectives:
    - Explore the scope of the leadership gender gap
    - Examine barriers that limit women’s career advancement
    - Identify emotional intelligence attributes and their impact on leadership
    - Explore how gender differences impact perception and promotion in the workplace
    - Apply strategies to advance your career and improve leadership diversity in your organization
  • Simple Technology for Entrepreneurs - How to Market and Manage Your Business
    Simple Technology for Entrepreneurs - How to Market and Manage Your Business Lori Mercer, Founder of How She Quits Recorded: Nov 16 2017 60 mins
    Technology changes rapidly and now more than ever you have hundreds of tool choices to make for your small business. As a former software engineer, Head of a Global IT division in corporate and now online technology business owner, I am here to assure there there is a simple, affordable way through this maze.

    Attendees will learn:
    •What technology tools you must have and which you can skip
    •How to maximize your budget and avoid another $20 / month system
    •The right technology choices for each stage of your business
    •How to pick a tool that can grow with your needs
    •Finding the right tech team who can work efficiently and partner with you for the long term
    •Best practices for Entrepreneurs - from building your website to email marketing, financials and team and task management

    You will leave with a clear map of what you as an entrepreneur need to market and run your online business

    About the Speaker:
    Lori Mercer is the founder of How She Quits. After spending 20 years in corporate leading multi-million dollar technology and marketing initiatives, Lori broke free as a Virtual Professional. Her online marketing and technology agency, LoriMercerCTO.com, serves small online businesses with strategy, marketing and implementation needs. Lori created HowSheQuits.com to help other mom's leverage their professional skills and build their own virtual businesses. Married to a firefighter and mother of 4, Lori broke into the online marketing space as the founder of a national non-profit on a mission to strengthen the marriages and families of first responders. Now more than 100,000 followers back that mission. Lori's programs, including 6 Weeks To Clients, One Day Funnel and Virtual in a Week, stress her passion to bring an efficient, innovative and professional service to the virtual world, while valuing time with family.
  • Managing Busy: Redefining Your Schedule
    Managing Busy: Redefining Your Schedule Danielle Roberts, Owner Legacy Creative Company Recorded: Nov 16 2017 48 mins
    For any business owner or busy professional, the continued chaos of schedules, databases, email can be a huge drain on time, money and sanity. In this session, leading online business manager, Danielle Roberts,will help you to understand the steps to take to get you from chaotic and stressed to a thriving, energetic business owner.

    You will learn:

    • How to see your big picture and break it down into step by step implementation.
    • Top tips to prioritize and manage your to do list.
    • How to ensure Time-Saving Success
    • Why being intentional is so important
    • What tools are available to help you organize your schedule

    About the Speaker:
    Danielle Roberts is an online business manager who spends her days working with entrepreneurs to develop their business strategy, organize their business and help them in handling their day to day operations through her business Legacy Creative Company. As an author and mentor to Christian business women through her personal brand, she loves to show them how weaving faith into their business is attainable. She is a wife and a mom, and she strives to keep her family a priority and maintain a solid relationship with her husband. She loves coffee, Jesus, date night and chasing after her kids.
  • The 5-Step Approach to Forming a Successful, Winning Team
    The 5-Step Approach to Forming a Successful, Winning Team Andrew Lawless, Rockant, Inc. Jan 23 2018 6:00 pm UTC 60 mins
    Leading teams is hard. One single team member can bring you down - from halting your improvement plans to a complete breakdown of key operating functions and alienation of customers. Because of that, the answers to the question of whom to hire and whom to keep are vital when automation shrinks your workforce.

    The equation involves many make-or-break variables, including the balance of skills and experience, mix of styles, personalities, and relationships, and diversity of natural talents and strengths. To further complicate things, each variable must also be consistent with the executive agenda as well as the team lead’s personal leadership style and strengths profile.

    In this webinar, Andrew Lawless will share the best-working tools and strategies from 20 years of transforming teams with the goal of teaching you about a five-step approach to transforming your team.

    This webinar is for you if you are dealing with team members who are smart, capable, and competent, but struggle to agree with your changes, wrestle with automation, or fail to meet new job requirements. You will learn about methodologies that help you understand which team members to keep, coach, or transition.

    TAKEAWAYS

    1. Understand each team member’s view of the world
    2. Show a different scenario or reality
    3. Disrupt counter-productive behavior
    4. Attract and keep the right talent
    5. Initiate small changes in the right direction

    ABOUT ANDREW LAWLESS

    Andrew Lawless is a best-selling author, performance coach, educator, and consultant. He elevates senior executives and business owners to success, sanity, and happiness in business and life. He brings a unique blend of experience in behavioral sciences, publishing, localization, and education. He served as a trainer and consultant to the FBI’s Behavioral Science Unit where he helped analyze the mindset of hostage takers.
  • Trainer's Corner for Business #1: Strategies to Engage Hourly Employees
    Trainer's Corner for Business #1: Strategies to Engage Hourly Employees Kathy Thal and Kelli Shea Jan 23 2018 8:00 pm UTC 60 mins
    We all know it’s critical to keep employees engaged and excited about language learning. Join this webinar to hear some tried & true techniques and learn about how others have created plans to keep their employees learning beyond the initial days of excitement.
  • The Wrong (and Right) Way to Select Digital Asset Management Technology
    The Wrong (and Right) Way to Select Digital Asset Management Technology Jarrod Gingras, Real Story Group Jan 23 2018 9:00 pm UTC 60 mins
    Technology is increasingly important to every enterprise's initiatives, but with dozens of alternatives, do you have the right solution? Thinking about divorcing your current vendor? Looking to adopt new technology from scratch? This session is for you.

    Rather than selecting technology based on a ratings spreadsheet or who plays golf with your boss, we'll offer a more practical — and effective! — approach. This webinar deals the straight dope on pitfalls to avoid and reliable paths to follow.

    You'll learn about the most important criteria when creating a shortlist, what should really be in that (brief) RFP, and how to plan a vendor demo that's meaningful and useful to you. So stop selecting the wrong technology. Here's a better way to ensure you make the right choice.

    ABOUT JARROD GINGRAS

    Jarrod Gingras is Real Story Group’s Managing Director and an analyst covering Digital Workplace and Marketing technologies. As a conference speaker and consultant, he regularly advises some of the world’s largest and most complicated enterprises on their enterprise information challenges.

    Prior to joining Real Story Group, Jarrod worked as a web developer, information architect and user interface designer at a systems integration firm, where he developed user-focused content management strategies and solutions for clients in a multitude of industries.
  • Advanced Practices in Technical Communication Management — A Panel Discussion
    Advanced Practices in Technical Communication Management — A Panel Discussion Paul Perrotta, Eeshita Grover, Craig Prior, and Joe Gelb Jan 24 2018 6:00 pm UTC 60 mins
    Join us for a panel discussion designed to help you identify—and overcome—the big challenges associated with digital product content delivery. Join host Paul Perrotta, formerly Senior Director of Information Experience at Juniper Networks, Eeshita Grover of Cisco, Craig Prior, Director of Technical Communications at Mastercard, and Joe Gelb of Zoomin Software for this lively panel discussion. The panelists will share lessons learned that you can use to develop a streamlined content delivery process that takes advantage of modern content creation and management practices, and prepares your content to support emerging delivery technologies such as chatbots, voice interfaces, the Internet of Things, and augmented reality.
     
    Attendees will learn about:
    –Increasing speed to delivery without sacrificing quality
    –Having consistent access to all of your technical content, no matter the source format
    –Exposing the right content to the right audience 
    –The value of scenario-based content design
    –Optimizing the maintainability of content over time
    –Building trust around your content
    –Preparing your content to support emerging technologies
  • Building Armies - Creating a Culture of Inclusion in Cybersecurity
    Building Armies - Creating a Culture of Inclusion in Cybersecurity Deidre Diamond (CEO and Founder of CyberSN, #brainbabe) & Kyle F. Kennedy (President, #brainbabe) Jan 24 2018 7:00 pm UTC 60 mins
    Cyber security has a massive retention challenge and by “hanging together” we can solve the challenges that are causing people to leave the industry faster than we can recruit them! Learn to master the art of creating teams with cultures of retention, growth and happiness.

    Join this interactive webinar as CyberSN and #brainbabe Founder and CEO Deidre Diamond is interviewed by #brainbabe President, Kyle Kennedy.

    Together they will explore the topic of “Building Armies”, or how to create cultures of transparency, equality, training, support, high-productivity and love in the workforce.

    About the Speakers
    Deidre Diamond is the CEO and Founder of CyberSN.com, a cyber security research and staffing company, and the Founder of brainbabe.org, a cyber security not-for-profit organization. Deidre’s vision and leadership has resulted in a dramatic decrease in the frustration, time and cost associated with job searching and hiring for cyber security professionals. Prior to CyberSN, Deidre was the CEO of Percussion Software, the first VP of Sales at Rapid7 (NYSE:RPD) and the VP of Staffing and Recruiting for the national technical staffing company Motion Recruitment.

    Kyle Kennedy has over 20 years of experience in the tech field, and degrees in Sociology, Business, and Homeland Security. Mr. Kennedy currently serves as President of brainbabe.org a non-profit focused on empowering women and men in cybersecurity and CISO for CyberSN. Prior to joining CyberSN, Mr. Kennedy was the CTO and CIO of STEALTHbits.
  • Knowledge Fuels Digital Transformation
    Knowledge Fuels Digital Transformation Caroline Kinsman, senior education architect at SAP Jan 25 2018 10:00 am UTC 45 mins
    Join us live on Thursday, January 25th at 10:00 am for a 45-minute FREE webinar& demo to discover how SAP Learning Hub gives unlimited access to all of SAP’s learning content and certification paths, as well as opportunities for collaboration, social learning and access to live systems in which to practice. SAP Education and the UK & Ireland SAP User Group have collaborated to offer SAP customers a significant discount (up to 64%*) on an SAP Learning Hub subscription.

    Caroline Kinsman is an experienced senior education architect who has worked within the field of SAP Education Solutions for over seventeen years. Responsible for designing and delivering successful education programmes for ERP system implementations at both national and multinational organisations. A qualified Chartered Accountant and fluent in three languages Caroline is able to bring her considerable wealth of business experience to a range of stakeholders and sponsors at many levels within an organisation. With twenty years of experience in project team training and consulting, she is able to engage on multiple levels from the strategic to the practical within a project environment. Caroline's experience covers a multitude of sectors including pharmaceutical, public sector, financial services, utilities, oil and gas, consumer goods and automotive. Specialties: A holistic education approach from cradle to grave; detailed knowledge of Project Team Training and SAP Learning Hub.
  • Counter the Careless Click, Tools to Help You Train Your Users
    Counter the Careless Click, Tools to Help You Train Your Users Erich Kron CISSP, Security Awareness Advocate Jan 25 2018 7:00 pm UTC 60 mins
    Cybercriminals are successfully and consistently exploiting human nature to accomplish their goals. Employee training is tied as the third-most-effective method (higher than antivirus) of decreasing the cost of a data breach.*

    Many IT pros know users are the weakest link in network security but don’t exactly know where to start when it comes to creating a security awareness program that will work for their organization.

    Join this 30-minute webinar “Counter the careless click, tools to help you train your users” where Erich Kron CISSP, Security Awareness Advocate of KnowBe4, will provide a practical session with tips and free tools you can implement now to help you create your “human firewall”.

    Erich will cover:

    * Current threat landscape
    * Top 5 tips for security awareness
    * How to easily create your security awareness program
    * Outlining how and where tools are helpful

    * Based on recent research by the Ponemon Institute
  • Reverse Mentoring & Bridging the Divide
    Reverse Mentoring & Bridging the Divide Doug Bushee | Cherreka Montgomery | Tess Downing Jan 30 2018 7:00 pm UTC 60 mins
    A wave of companies from solopreneur to Fortune 100s are encouraging ‘reverse mentoring’ – pairing “seasoned” professionals with younger professionals to educate one another on how business works and develop alternative ways to leverage new technologies; therefore, achieving better results. This cross-generational engagement yields productive relationships and efficient workplace environments. The key factor is being open to learn from one another and being open to change regardless of their age, position, or career path!

    Requested by senior executives and young professionals alike, this must-attend educational event will feature a panel of experts on how they maximized their experience in the workplace to turn potential challenges into incredible coaching opportunities and collaborate to make positive impact! Their discussion will be led by an expert in learning and a true change agent.

    We challenge a new way to bridge the divide between generations and encourage workplace connections!

    Speakers:
    - Doug Bushee, Chair, CORE Foundation and Worldwide Learning Manager, Xerox
    - Cherreka Montgomery, President, P1 Strategies
    - Tess Downing, Senior Financial Advisor, FJY Financial
  • How and Where to Find Your Dream Job in 2018
    How and Where to Find Your Dream Job in 2018 Emily Kapit, TORI-nominated, top-ranked and 3X-Certified Master Resume Writer Jan 31 2018 7:00 pm UTC 60 mins
    Job hunting can be daunting, but it doesn’t have to be. Whether you're looking for your first job or applying for the CEO position of a Fortune 500 organization, there are many factors to consider.
    Long gone are the days when a “one resume fits all” approach will work, and the importance of having something that will make future employers fall over themselves inviting you for an interview is vital.
    In this instructive webinar, TORI-nominated, top-ranked and 3X-Certified Master Resume Writer Emily Kapit will provide you with “must know” tips and advice to help make your job search easier, and our team from Professional Diversity Network will review companies that are hiring now and how to get noticed by them.
    In this webinar, you will learn the following:
    •How to focus on the right roles and how to structure your job search
    •Tips for preparing your resume and social profiles
    •Ways to warm up your personal network
    •How to get recruiters to notice your resume
    •What you should talk about in informational and role-specific interviews
    •Top companies that are hiring now
  • Public Speaking: The Career Game-changer
    Public Speaking: The Career Game-changer Bobbie Carlton, Founder of Innovation Women Jan 31 2018 7:00 pm UTC 60 mins
    What does it take to become a thought leader? To be seen as the expert or the authority in your field? What will it take to get that next promotion? Or a new job? Or a board seat?

    Often, nothing more than the willingness to speak up and share your thoughts and experiences in public.

    Employers have always valued the employee who speaks well. Public speaking is, and always will be, an important skill, and well worth developing. But speaker training itself is only part of the puzzle.

    Bobbie Carlton is the founder of Innovation Women, a new model speaker’s bureau for entrepreneurial, technical and innovative women. The company helps connect women with event managers looking for speakers, panelists, moderators and presenters, especially for industry conferences and events. Carlton will talk about:
    - The many different options for speaking opportunities. It’s not just the lone speaker with a formal presentation.
    - How to find and secure speaking engagements that support your goals AND comfort level, as well as your company’s needs.
    - How to leverage speaking engagements for career advancement
    - Three things you can do to nail your next speaking engagement.
  • Connect The Dots: EL Classroom Resources to Support Blended Learning
    Connect The Dots: EL Classroom Resources to Support Blended Learning Jason Brickey & Melanie Rogers Jan 31 2018 9:00 pm UTC 60 mins
    Supplemental Education Materials (SEMs) allow teachers to fully integrate online language learning into their everyday classroom and enhance students’ English Language Learning journey. Rosetta Stone SEMs provide EL teachers with a library of resources to support a higher degree of classroom integration. This webinar presents a detailed overview of English language resources that complement Rosetta Stone® online learning, including Teacher’s Guide, Visual Support Materials, Worksheets, Story Series, and more.

    Jason Brickey, Sr. Manager of Product Content, and Melanie Rogers, Training Team Lead, are the Rosetta Stone experts who will field product questions, discuss how SEMs work in the classroom, and also review:
    •How Rosetta Stone SEMs promote EL student success
    •Bridging online content with traditional instruction
    •Blended classroom flows using SEMs in the EL classroom
  • WFM Techniques for Controlling Costs & Improving Productivity
    WFM Techniques for Controlling Costs & Improving Productivity Paul Chance, Sr. Product Marketing Manager, NICE; Justin Robbins, Advisor, ICMI; Erica Marois, ICMI Community (Moderator) Feb 8 2018 6:00 pm UTC 60 mins
    Workforce management is one of the core pillars to a successful contact center operation. But, for as much planning that’s done in advance, the intraday management of the frontline staff is where WFM really hits the pavement. For many organizations, however, intraday works is highly manual and consumes valuable time and resources. As a result, it’s not uncommon for contact centers to lose significant productivity, and ultimately profitability, because of the manual work that’s happening.

    In this ICMI webinar, you’ll hear the latest research from ICMI and NICE on how much damage manual intraday work is doing to the contact center and, more importantly, what can be done to reverse the trends. Gain valuable insight on how to get better results from your intraday processes, while positively contributing to employee engagement and buy-in. If you’re looking to maximize your resources to their fullest, this is one presentation that you don’t want to miss.

    Attend this webinar to learn:

    * Findings from ICMI’s latest research on intraday WFM
    * Best practices for reforecasting and schedule planning
    * Tips for handling PTO requests, schedule changes, and unforeseen events
    * How to combat lost productivity and high forecast variances
  • Trainer's Corner #2: Implementing a Successful Language Program at Work
    Trainer's Corner #2: Implementing a Successful Language Program at Work Yanine Farray Feb 21 2018 8:00 pm UTC 60 mins
    A language program is a powerful benefit provided to employees.  What are the key steps in implementing a successful language program in your organization?  Join us to learn some of the strongest strategies that we’ve seen in successful implementations.  Learn how to motivate and track employees’ progress.
  • Expanding Language Learning with Projects
    Expanding Language Learning with Projects Melanie Rogers, Lead Trainer at Rosetta Stone Feb 22 2018 7:00 pm UTC 60 mins
    Project Based Learning is a teaching method in which students gain knowledge and skills by working for an extended period of time to investigate and respond to a complex problem. Learn about ways to incorporate Rosetta Stone lessons into projects for your K - 12 classroom. We'll talk about both elementary and middle/high school project ideas and how to pull them together for a quarter or semester length language projects.

    Join us for our monthly K-12 webinar series, Trainer’s Corner. Each month we will share information and ideas to help schools and districts make the most of their language-learning implementations.
  • Obtaining a Bigger Voice: How to Speak so Others Will Listen!
    Obtaining a Bigger Voice: How to Speak so Others Will Listen! Cathy McNally, Founder and CEO, Women Speak Up! Mar 6 2018 6:00 pm UTC 60 mins
    In this webinar, you’ll learn how to have a “bigger voice” – how to be a more effective and persuasive communicator in speech, writing, and presentations. We’ll talk about the challenges and fears women face when communicating in the tech workplace and discuss ways to overcome them. You’ll leave the webinar with tools, tips, examples, and resources that you can use to develop a bigger voice today!

    Cathy McNally is Founder and CEO of Women Speak Up, a speaker training organization for women who want to change the world. Cathy is passionate about helping people communicate so that they can effect change. She is a coach, speaker and trainer; learn more at womenspeakup.org.
  • The Power of Perception: What Women Need to Know About Leadership & Gender
    The Power of Perception: What Women Need to Know About Leadership & Gender Shawn Andrews, Founder & CEO, Andrews Research International Mar 6 2018 10:00 pm UTC 60 mins
    Women account for more than 50% of the U.S. Labor force and 60% of college graduates in both the U.S. and Europe. Yet, women hold only 5.0% of CEO positions at S&P 500 companies. Women encounter many barriers to success which limits career advancement. These barriers include unconscious biases, structural obstacles, self-limiting mindsets, work-life balance priorities, and emotional intelligence and gender differences - which lead men and women to approach virtually every aspect of business differently. Dr. Shawn Andrews will provide strategies to help minimize these barriers and advance your career.

    Learning Objectives/Key Takeaways:

    - Explore the scope of the leadership gender gap
    - Examine barriers that limit women’s career advancement
    - Identify emotional intelligence attributes and their impact on leadership
    - Explore how gender differences impact perception and promotion in the workplace
    - Apply strategies to advance your career and leadership opportunities

    About the presenter:
    Dr. Shawn Andrews is a keynote speaker and organizational consultant. She speaks and consults to a diverse range of clients, including SABMiller Brewing Company, Broadcom, Johnson and Johnson, Biogen, Bristol-Myers Squibb, and many more. She has authored multiple published articles and blogs, leads webinars and workshops, and has her first book coming out March 6, 2018.
  • Catch Your Leadership Stride: Behaviors that Drive Success
    Catch Your Leadership Stride: Behaviors that Drive Success Leslie A. Rubin and Kendra Dahlstrom Mar 8 2018 6:00 pm UTC 60 mins
    A successful and effective leader is like an athlete- they must continuously train to stay ahead in an ever-changing business climate. Many leaders come with “built-in” skills and behaviors that give them an advantage, while others may need to learn new behaviors just to stay in the race.

    In this session, we’ll discuss what it takes to be a great leader – from a high degree of self-awareness to a stomach for ambiguity, to be an effective communicator, and of course, maintain a positive attitude. These are just a few of the behaviors we’ll uncover that are needed for both the aspiring and current leader to catch and maintain a leadership stride. We’ll also highlight real-life examples of current executives and leaders, and share some key tips to evaluate what’s working and what’s not.

    In this interactive session, you will learn:
    •What it takes to have a leadership mindset.
    •Identifying behaviors that we need to "unpack" or need to evolve.
    •Understand core attributes great leaders must have when they are leading a team, running a company or communicating.

    Presenters:
    Leslie A. Rubin, CEO, Image Matterz Consulting, Author, and Co-Founder of Executive Greatness Institute
    Kendra Dahlstrom, CEO, Aspire to Be International, Author & Coach
  • Meet Troy Tilus: Rosetta Stone Employee and Ploygot
    Meet Troy Tilus: Rosetta Stone Employee and Ploygot Melanie Rogers & Troy Tilus, Rosetta Stone Mar 14 2018 6:00 pm UTC 60 mins
    Join us for this opportunity to meet one of Rosetta Stone's employees who is a true polyglot. Troy speaks multiple languages fluently, as well as a couple more not-quite-fluently. He has spent time out of the United States helping in humanitarian missions as well as helping our international Rosetta Stone clients. He will share some of his stories, as well as his thoughts about language learning.

    Join us for our monthly K-12 webinar series, Trainer’s Corner. Each month we will share information and ideas to help schools and districts make the most of their language-learning implementations.
  • Language Teachers and Digital Literacy Skills
    Language Teachers and Digital Literacy Skills Melanie Rogers, Lead Trainer at Rosetta Stone Apr 19 2018 6:00 pm UTC 60 mins
    Technology has changed the way teachers interact with their students, and how they teach! We'll review some important digital skills every teacher needs to know, and share some educational resources to make you more efficient, productive and maybe even ahead of your students!
  • Trainer's Corner #3: I'm so busy! What are some Rosetta Stone best practices?
    Trainer's Corner #3: I'm so busy! What are some Rosetta Stone best practices? Maria Warner Apr 24 2018 7:00 pm UTC 60 mins
    It seems that we never have enough time in each day to do all we need to do, and adding learning a new language sometimes seems impossible. We have found that consistency is critical in learning a new language and we will share some best practices to help you find the time in your hectic life to meet your goal of language learning.
  • Let's Wrap This Year: Keep Rosetta Stone Alive Over the Summer
    Let's Wrap This Year: Keep Rosetta Stone Alive Over the Summer Melanie Rogers, Lead Trainer at Rosetta Stone May 10 2018 6:00 pm UTC 60 mins
    You've made it through the year! Our Training Team Lead wants to help you review the past school year and wrap up the year! It's important that learners don't stop learning, so we'll also review some ways to keep Rosetta Stone active over the summer months. Everyone will be ready to start next year and achieve more!
  • Rosetta Stone Learner Spotlight
    Rosetta Stone Learner Spotlight Rosetta Stone Client Services Team May 23 2018 7:00 pm UTC 60 mins
    Join us to meet some successful language learners that have learned another language and achieved their goals thanks to their new language skills. We will talk about why they chose to learn a new language, how they approached learning, and what they’ve learned along the way.
  • Trainer's Corner #5: Advocating for Language Training
    Trainer's Corner #5: Advocating for Language Training Louise Walker Sep 26 2018 7:00 pm UTC 60 mins
    In many organizations, language learning is a "nice to have" perk for employees. However, learning a new language impacts business results, including increasing employee retention, global expansion, and promoting collaboration, diversity & inclusion. Hear from the Return on Language Learning team on the benefits of improving communication in the workplace.
  • Trainer's Corner #6: Proving the value of language learning to leadership
    Trainer's Corner #6: Proving the value of language learning to leadership Louise Walker Oct 23 2018 7:00 pm UTC 60 mins
    Hear from the Rosetta Stone Return on Language Learning team on best practices for proving the value of language learning (and other eLearning programs) to the leadership team.
  • Including Language Learning in your Professional Development Paths
    Including Language Learning in your Professional Development Paths Debra Crockett Nov 13 2018 8:00 pm UTC 60 mins
    Are you tasked with putting together your 2019 professional development plans? We'll discuss how to incorporate language learning as part of your overall learning programs.