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Learning and Development

  • HR Dept of One: Tools and Tips
    HR Dept of One: Tools and Tips
    Lori Kleiman, SPHR SHRM-SCP Recorded: May 16 2019 34 mins
    Four Steps to Excelling as a HR Dept of One

    Sole member HR departments are saddled with administrative tasks, while they often have the desire to participate at a more strategic level. The executive team expects you to have CHRO depth of knowledge, the employees want answers to their question now. Finance wants benefit bills yesterday and Operations needs new candidates. How do you navigate to meet the needs of all your internal customers and still get your job done? Learn tips from a former sole practitioner and consultant to small businesses. Lori shares practical real-world advice to get control of your day and shine in the HR function.

    Learning Objectives
    ·Determine the strategic position of HR in your organization
    ·Learn to set priorities to get results
    ·Manage your vendors to get the help you need
    ·Embrace technology to ease the administrative burden
  • Using AI for a More Engaging Employee Experience
    Using AI for a More Engaging Employee Experience
    Sheerine Reid, Director, Product Marketing, and Jason Mlyniec, Customer Success Manager, Coveo Recorded: May 16 2019 41 mins
    Join us as we explore how leveraging AI can provide employees with:

    - Meaningful interactions to improve proficiency and upskill faster
    - Effortless self-service interactions so that they can be more productive
    - Engaging communities where they can learn and thrive
  • How Highly Successful Women Avoid Burnout and Balance it All
    How Highly Successful Women Avoid Burnout and Balance it All
    Kathleen Byars Recorded: May 15 2019 49 mins
    Professional women are told we can "have it all" and balance rewarding careers with rich, fulfilling personal lives. Yet, all too often we are falling short of the dream. The result is burnout, living a compromised existence, or stepping back from the success you've worked so hard for.

    Join corporate executive and well-being expert, Kate Byars, to learn the surprising four strategies every high-achieving woman needs to prioritize health, family, and self without disturbing your successful career.

    Here’s what you’ll learn:
    •The secret to mentally disconnecting from your work so you can be 100% present at home
    •How to prioritize your personal life and be engaged & energized EVEN IF you are working 70+ hours per week
    •What you can do to successfully CONTROL YOUR WORKLOAD without damaging your reputation
    •And how to stop being a workhorse and start being a high-value influencer
  • 10 People First Strategies to Boost Employee Engagement Scores
    10 People First Strategies to Boost Employee Engagement Scores
    Deb Calvert, president, People First Productivity Solutions Recorded: May 9 2019 40 mins
    Employee engagement matters. A lot! It's the key to improved retention, higher productivity and customer satisfaction, stronger revenue performance, AND increased profits. So how do you boost employee engagement and unleash all these benefits for your business?

    In this presentation, we'll review 10 proven strategies for boosting engagement. You'll leave this 45-minute webinar with specific action items you can implement immediately. People practices that pay off and an opportunity for HR to shine!
  • Trainer's Corner: Avoiding the Summer Slump
    Trainer's Corner: Avoiding the Summer Slump
    Melanie Rogers, Training Team Lead at Rosetta Stone Recorded: May 8 2019 45 mins
    The year is coming to a close and we don't want to lose the language learning momentum over the summer! Learn about successful strategies that other organizations have used to keep learners moving forward during the hot summer months.
  • Sales Managers: Look Beyond Tomorrow for Sustained Growth
    Sales Managers: Look Beyond Tomorrow for Sustained Growth
    Deb Calvert, executive coach and trainer Recorded: May 7 2019 38 mins
    Short-Term vs. Long-Term.
    Managing Work vs. Leading People.
    Being Reactive vs. Proactive.

    These are tough decisions and challenges that face Sales Managers every day. It's easy to get swept up by the tyranny of the urgent and the revenue pressures at hand.

    But leaders inspire others by focusing on the future and continually building toward something better. And you can, too.

    Join me to move past small-picture thinking and a singular focus on the here-and-now. Become more inspirational and more proactive with the tips and techniques from this presentation.
  • Part 3: Personal Development Essentials - How to Find the Time
    Part 3: Personal Development Essentials - How to Find the Time
    ISM Leader: Ruta Misiunaite Recorded: May 7 2019 30 mins
    Reasons to Attend:

    You have set yourself an exciting goal. You’ve come up with a solid step-by-step plan of how to achieve it. But you just can’t find the time in your busy schedule to work on it? You’re not alone!

    In the final installment of Personal Development Essentials, Ruta will show how she managed to find 100+ hours a year of her time for personal development whilst keeping up with her day to day activities. Make sure you find time for what’s important and sign up to this webinar now!

    Key Takeaways

    • An overview of what’s getting in the way of you achieving your goals
    • Simple mindset tricks to help you achieve your goals quicker and with more ease
    • Practical tips on how to carve out at least 15mins for personal development each day
  • Use your Business Expertise to Empower Others
    Use your Business Expertise to Empower Others
    Matthew Levington, Co-founder and Managing Director Business Doctors Recorded: May 7 2019 61 mins
    Are you a business leader with a passion to be your own boss AND help SMEs?
    Learn how to share your expertise as a Franchise Partner and to support the UK’s 5.6 million SME business owners.
    If you are interested in;
    •Building a rewarding franchise business by sharing your business experience and expertise
    •Working across a variety of businesses and sectors
    •Taking a holistic approach to business and help business owners think strategically
    •Identifying unique investment opportunities and getting paid to do your due diligence
    •Making a difference and supporting business owners in achieving their vision
    ...then this event will explore a unique opportunity to support the UK biggest and fastest growing business sector – SME’s!
  • Evaluating School Bus Camera Systems & Suppliers
    Evaluating School Bus Camera Systems & Suppliers
    REI Recorded: May 2 2019 62 mins
    On May 2, School Transportation News will conduct a free webinar with REI and Fremont (California) Unified School District. This webinar will decipher the terminology and present guidelines to help participants evaluate and make more informed decisions about their school bus surveillance solutions.
  • Part 2: Personal Development Essentials - How to Create an Effective Plan
    Part 2: Personal Development Essentials - How to Create an Effective Plan
    ISM Leader: Ruta Misiunaite Recorded: May 2 2019 29 mins
    Reasons to Attend:

    Have you set yourself a quality goal and you get the things started, but you’re don’t know where to start? Well then, it sounds like you’re in need of some help building a solid plan!

    During this second instalment of our Personal Development Essentials, Ruta will talk you through the importance of having a personal development plan and show you how to write an effective and actionable plan that helped her progress from being the most junior sales person in the company with no prior sales experience to one of the Senior Business Development Managers within 4 short years.

    Key Takeaways
    • Clear understanding of why having a solid plan is so important in successfully achieving your goals
    • Practical advice on how to use reverse engineering to create an effective personal development plan
    • Tips on what to do when you feel that you’re not getting anywhere close to achieving your goals or if your goals are not exciting to you anymore.
  • Marginal Gains to Improve Outcomes as a Sales Leader
    Marginal Gains to Improve Outcomes as a Sales Leader
    ISM Fellow: Ian Moyse Recorded: Apr 25 2019 30 mins
    Key Takeaways:

    •Key metrics to address to transform a sales team
    •What the board wants to see
    •How to make a positive personal impact


    Reasons to attend:

    In today’s selling world, Sales Leaders often hit roadblocks, start new roles and need to make an impact and find it harder and harder to make their mark. Ian Moyse has achieved success in firms running large multi-national teams, smaller startup’s needing to ramp and in joining companies needing sales fixing or acceleration and speaks often on fundamental approaches to driving sales growth and performance. If you take one new idea or focus away, it is with your 30 mins to attend this webinar.
  • Networking, Connecting and Communicating your way to a Non-Executive Career
    Networking, Connecting and Communicating your way to a Non-Executive Career
    Anne Watson & Naomi Coxwell Recorded: Apr 25 2019 79 mins
    This interactive, free webinar session will take place on Thursday 25th of April at 10 am and will give you a clear insight into the art of networking and how it can unlock a multitude of opportunities when conducted well.



    The presentation will be led by Anne Watson, award-winning author and non-executive director and she will be joined by Naomi Coxwell, former Vice President of BP America and portfolio non-executive.



    The session will last around 45 minutes, with the first 20 minutes led by Anne, dedicated to the secrets of good networking. It will cover:



    The challenges you may face in a career transition
    How to harness your existing connections and make new ones
    Why Corporate Governance could dictate what roles are available to you
    How to create new connections, reach out to recruiters and engage at events


    This will then be followed by an informative Q&A between Anne and Naomi, where Naomi will discuss her transition to a non-executive career, experience on our Ahead of the Curve programme and how she’s managed to secure and excel in three different boardroom roles.
  • Survey Says: It’s Time to Reimagine Quality Management!
    Survey Says: It’s Time to Reimagine Quality Management!
    Fancy Mills (ICMI); Lauren Maschio (NICE Nexidia); Erica Marois (Moderator) Recorded: Apr 24 2019 62 mins
    According to new ICMI research, only 16% of contact center leaders strongly agreed that their QA program was setting them up for success. Are you part of the 84% that aren’t completely sold on your QA program? If so, mark your calendar! Join us on April 24 to get an exclusive first look at the soon-to-be-released results from our recent quality management and analytics study. Whether you’re looking to benchmark your current practices against your peers, or seeking ways to refine your approach to analytics and quality management, you don’t want to miss this!

    During this webinar, you will learn:
    - What ICMI’s research reveals about the current state of quality management and analytics in the contact center
    - How contact center leaders feel about the impact and influence of quality management on their organizations
    - How you can leverage predictive analytics to take your quality to the next level

    Join us for an interactive and informative hour, complete with live audience Q&A.
  • Learn How to Save on Your Student Loan Debt
    Learn How to Save on Your Student Loan Debt
    Laurel Road Recorded: Apr 24 2019 32 mins
    Refinance Your Student Loans with Laurel Road and Start Saving

    Laurel Road will share best practices for refinancing your student loans and walk through all student loan repayment options. In this webinar you will learn:

    •What is student loan refinancing, and am I eligible?
    •What are the considerations surrounding the decision of whether to refinance vs. pursue loan forgiveness?
    •How much money do I stand to save by refinancing?
    •Will refinancing affect my credit?
    •Are there any costs or fees associated with refinancing?
    •How do I qualify for the 0.25% rate discount available to IAW members?
  • Organization Network Analysis
    Organization Network Analysis
    Dr. Beth Wilkins Recorded: Apr 24 2019 53 mins
    Learn how to identify and engage hidden influencers within your organization. There are 3 types of influencers: role models, experts, and change agents. Correctly identifying and engaging hidden influencers is one of the greatest levers leaders have to increase organization-wide engagement. Qualifies for SHRM and HRCI credit.
  • Make Support Personal: Inject Relevance Into Every Interaction
    Make Support Personal: Inject Relevance Into Every Interaction
    John Ragsdale, Distinguished Research VP, Service Technology at TSIA & Jennifer MacIntosh, VP Customer Experience at Coveo Recorded: Apr 24 2019 32 mins
    As your business scales, manually tracking, updating, and surfacing the right knowledge to your customers in a personalized, relevant manner quickly becomes unmanageable. This can lead to inconsistent and unreliable experiences for your customers and places unnecessary burdens on your support staff. Smarter, automated, and more scalable user experiences are necessary to get ahead.

    Join TSIA and Coveo for this 45-minute, prescriptive webinar that will reveal how to inject relevance into your support experiences at every customer interaction. We’ll demonstrate how companies are using AI-powered search and insights to leverage the intent and information behind every touch point of the customer journey to drive contextual, personalized, proactive experiences that result in:

    -Improved self-service success and case deflection.
    -Coherent and unified interactions across all support channels.
    -Better content strategy and user experience decisions based on data.

    You’ll also get a peek at the AI-powered support strategies that pacesetter companies like Salesforce, VMware, and Informatica are using to achieve relevance at every touchpoint.
  • Part 1: Personal Development Essentials - How to Set Quality Goals
    Part 1: Personal Development Essentials - How to Set Quality Goals
    ISM Leader: Ruta Misiunaite Recorded: Apr 23 2019 24 mins
    Reasons to Attend:

    Have you already failed your New Year’s resolutions? Are you dreading coming into work on Mondays? Are you in need of some motivation to kick-start your goals and finish 2019 with a bang? Then you’re in luck because this webinar is meant for you!

    Within four short years, Ruta Misiunaite has progressed from being the most junior sales person in the company with no prior sales experience to one of the Senior Business Development Managers at IRI UK, responsible for going after £39m worth of key prospects’ business. The key driver behind Ruta’s success is her relentless focus on continuous personal development and passion for learning everything there is about being a great salesperson.

    In this first installment of our three-part series on Personal Development Essentials, Ruta will show you how to set quality goals that are challenging, exciting, and help you fall in love with what you do. Don’t wait for a Monday or January 1st to start working on your goals and sign up to this webinar now!

    Key Takeaways
    ●Tips & tricks that will help uncover what truly motivates you to get up in the morning
    ●Simple tools to help write a quality goal that makes you feel excited about realising your full potential
    ●Easy to implement techniques to ensure you stick to your goals throughout the whole year
  • Trainer's Corner: Maximizing Offline Activities in the Language Classroom
    Trainer's Corner: Maximizing Offline Activities in the Language Classroom
    Melanie Rogers, Training Team Lead at Rosetta Stone Recorded: Apr 18 2019 51 mins
    Did you know we have over 10,000 pages of materials that you can use with your students offline? We will review what is available, and how to incorporate some of these resources into your classrooms. While we often think of Rosetta Stone as being only available on the computers, for our education clients, we have teachers' guides, workbooks, flash cards, storybook activities and more!
  • Building a Sales Structure for Superior Results
    Building a Sales Structure for Superior Results
    Mark Thacker, President, Sales Xceleration Recorded: Apr 17 2019 45 mins
    This webinar will address the top 10 reasons why sales are not increasing as planned and the actions that must be undertaken to create the foundation for dramatic sales growth.
  • Lunching with Lions: How to Survive and Thrive at Networking
    Lunching with Lions: How to Survive and Thrive at Networking
    Katherine McGraw Patterson Recorded: Apr 17 2019 60 mins
    Like everything in your business, networking requires awareness of your goals and objectives so that you can be purposeful and intentional about aligning your activities for success. I’ve gone from being terrified to network to creating scripts and systems that take the sting out of the fear and help me grow my professional connections and my brand. In this talk, I share my own journey; the evolutionary reasons why networking is so hard for so many people; and how you can use the winning trifecta of awareness, purpose, and intent to build a success networking practice for yourself. Your members will learn how to identify the right connections, how to evaluate the right groups, and how to leverage the investment of their time and money to get the best results.
    Your members will learn:
    The 5 C's of networking and how you can use them to grow your influence
    Real tips and techniques you can put to work right away to build stronger connections
    How you can win at networking with awareness, purpose, and intent
  • Strengthening Boards for Brexit
    Strengthening Boards for Brexit
    Angela Cahill, Director of Business Services Recorded: Apr 16 2019 25 mins
    The impending threat of Brexit has now become a core priority for many businesses, overtaking common boardroom issues such as competition, cybersecurity and staff development.

    With this in mind, businesses should be exploring strategic ways to prepare and strengthen their boards to deal with the pressures that will emerge and impact businesses, particularly if a no-deal outcome occurs

    Hosted by our Director of Business Services, Angela Cahill, this informative, complimentary webinar will highlight how businesses can effectively strengthen their boards and best prepare for Brexit.

    The session will also highlight the value that Non-Executive Directors can bring during periods of uncertainty and how an independent perspective can significantly benefit boards.
  • Creation, Ideation & Innovation: Female Leaders in Tech Tell It All
    Creation, Ideation & Innovation: Female Leaders in Tech Tell It All
    Sowmya Murthy, Karen Greenberg, Sherry Harmon Recorded: Apr 11 2019 45 mins
    Oftentimes when it comes to celebrating women in technology, we hear a lot about individual change-makers and one person's astonishing journey up the corporate ladder. However, what we hear about much less frequently is peer-to-peer support and guidance.

    How are female leaders in hi-tech careers growing both their teams and their company's product? How do women in different business functions successfully build out high-performing diverse teams, get products to market, and drive revenue?

    Tune into this live panel discussion with experts across industries, fields and backgrounds for an in-depth, peer-to-peer fireside chat to answer these questions and more. Learn how we can better support and enable one another to be successful women leaders, from creation, to ideation, to innovation and beyond.

    Moderator: Sowmya Murthy, Chief Customer Officer, Seven Lakes Technologies
    Panelists: Karen Greenberg, Client Champion and Sherry Harmon, CRO, ModuleQ
  • The Value of Visual Content and a Simplified User Interface
    The Value of Visual Content and a Simplified User Interface
    Daniel Foster, TechSmith & Scott Abel, The Content Wrangler Recorded: Apr 10 2019 59 mins
    It can be difficult to onboard users to new and complex interfaces and workflows. New research shows that images and video enhance understanding and retention of complex information and tasks and can even increase productivity, but software often changes quickly and requires regular updates and localization. How can we leverage the power of visual communication without having to constantly localize new visual content?

    Join Scott Abel, The Content Wrangler, and his special guest, Daniel Foster, Strategy Lead for TechSmith, for this free one-hour webinar. Daniel will show you how a Simplified User Interface helps you create powerful and useful images to help your users better understand your content, while extending its shelf life and often eliminating the need for localization.
  • Ask Outrageously! The Secret to Getting What You Really Want
    Ask Outrageously! The Secret to Getting What You Really Want
    Linda Swindling, JD, CSP Recorded: Apr 10 2019 62 mins
    Do you ask for what you want? Or, do you simply take what you’re offered?

    There is magic in asking. The strongest friendships, top sales teams, and most successful businesses have one thing in common – courageous people who feel the fear and still ask for what they want. People who achieve the best results are people who know how to ask outrageously. In this presentation, Linda Swindling shares tactics and strategies which help people show up powerfully and ask for what they really want. She’ll show how to spot the other people’s negotiation (DEAL) styles in order to communicate effectively and create outrageously great outcomes. Team members and their leaders will know how to negotiate the best deals at work and in life with confidence and integrity.

    After attending, participants leave with strategies to:

    Turn negotiations into a conversation instead of a confrontation;
    Show up powerfully and communicate effectively so that others will listen;
    Reach winning results with integrity and confidence;
    Create significant connections with key people and attract support for their ideas;
    Spot other people’s negotiation (DEAL) styles; and
    Make confident decisions and embrace strategic risk taking.
  • Decoding AI: How to Harness AI in Practical Support Scenarios
    Decoding AI: How to Harness AI in Practical Support Scenarios
    Laurent Simoneau, CTO, Coveo Recorded: Apr 10 2019 13 mins
    As support centers embrace the growing shift to self-service, and customer expectations for personalized interactions skyrocket, the ability to deliver relevant support experiences at scale has become business critical. Support leaders must turn to practical applications of AI as part of their self-service and assisted service strategies to achieve more efficient and tailored support delivery— without sacrificing the customer experience.

    In this webinar, we’ll walk through practical, real life examples of how leading support organizations are successfully leveraging AI and machine learning to transform their support operations. Join us for this session to get guidance on:
    -Which areas to focus on when it comes to implementing machine learning (ML) within your support strategy
    -How to assess your support organization’s need for AI based on the current maturity of your support delivery
    -How to evaluate the potential ROI of AI
  • 5 Reasons Your Business Needs a Sales Process
    5 Reasons Your Business Needs a Sales Process
    Mark Thacker, President, Sales Xceleration May 20 2019 7:00 pm UTC 45 mins
    Join us and learn the top five things to do to build an effective sales process that focuses on driving revenue growth.
  • Business Opportunity: Realise your true potential
    Business Opportunity: Realise your true potential
    Chris Allison - Managing Director May 21 2019 8:00 am UTC 60 mins
    Join us for our upcoming webinar, ‘Business Opportunity: Realise your true potential’ hosted by Chris Allison, Managing Director of Auditel.
    Auditel is currently expanding its network of franchised consultants and is looking for business professionals who want to develop a new consulting career or add additional services and income streams to their current portfolio.
    This informative, free 60 minute webinar will explore the changes and trends in procurement and supply-chain management. It will then highlight the opportunity to become an Auditel customer advisor, detailing the benefits of the role, training you will receive and income potential. The full agenda for the session is detailed below:

    How the 4th Industrial revolution is changing the face of procurement and supply-chain-management.
    Overview of Auditel’s Procurement and Business Transformation solutions.
    Benefits of being an Auditel franchisee and supporting business owners as a trusted advisor.
    Training support and coaching provided.
    Investment required and income potential.
    Next steps.
  • La Formacion En Idiomas Ofrece Grandes Beneficios
    La Formacion En Idiomas Ofrece Grandes Beneficios
    Rick Castaneda May 22 2019 3:00 pm UTC 60 mins
    Una encuesta realizada por Rosetta Stone encontró que las inversiones de las empresas en la competencia lingüística de los empleados ofrecía grandes beneficios:
    Operaciones comerciales fuertes.
    Mayor compromiso de los empleados.
    Fomento de la fidelidad empresarial y retención de empleados.
    Mayor productividad
    Atraer nuevas generaciones (millenials), motivarlos y comprometerlos.
  • Practical Ways to Boost Agent Morale
    Practical Ways to Boost Agent Morale
    Jeff Toister (Toister Performance Solutions, Inc.); Darryl Addington (Five9); Erica Marois (Moderator) May 22 2019 6:00 pm UTC 60 mins
    Is agent morale a top challenge for your team? Pizza parties, contests, and ping pong tables are fun, but they’re not enough to move the needle. Even leaders with the best intentions tend to struggle to get agents to bring their best selves to work each day. The result? Disengaged agents, poor service, and frustrated customers. It doesn’t have to be that way! Join us on May 22 to find out how you can practically refine your people, process, and technology strategies to overcome some of the common obstacles to high morale and engaged employees.

    During this webinar, you will learn:

    - The counterintuitive reason why motivation is a top challenge for contact center agents.
    - A critical link between agent morale & empowerment that's vital to delivering extraordinary customer experiences
    - How Five9 Genius™ Intelligent Cloud Contact Center can empower your agents, helping you transform both the employee and customer experience

    Join us for an interactive and informative hour, filled with practical tips, and complete with live audience Q&A.
  • Language Training Delivers Results
    Language Training Delivers Results
    Melanie Rogers May 23 2019 4:00 pm UTC 30 mins
    In today’s global market, your employees’ ability to communicate effectively is essential to achieving company goals. Language training develops employees’ proficiency, allowing them to engage successfully with customers and colleagues everywhere.


    A survey by Rosetta Stone found that companies’ investments in employee language proficiency strengthened business operations, stimulated employee engagement, increased productivity, boosted company loyalty and employee retention, and attracted globally-aware millennials.


    Join us for this complimentary webinar, sponsored by Rosetta Stone, for easy-to-understand insights on:

    How language training benefits both workers and employers
    How to align language training with overall business strategy
    How to update training programs to take advantage of new technologies
  • Governance for NEDs - What you need to know
    Governance for NEDs - What you need to know
    Stephen Moss CBE May 23 2019 4:00 pm UTC 60 mins
    In Touch member, experienced non-executive and chairman, Stephen Moss CBE is set to host ‘Governance for NEDs - What you need to know’. The webinar will be invaluable for both aspiring Non-executives and for those who are pursuing additional positions as governance is constantly evolving.



    Throughout the 45 minute session, Stephen will explain what boards expect non-executives to know in terms of governance, what good governance looks like and he’ll also share his own personal experiences of governance at board-level. Stephen has a wealth of knowledge on the topic having spent 12 years as a non-executive director and chairman, plus 30 years running highly successful businesses, including being the MD of BCP Airport Parking.



    Following his informative presentation, there will also be the opportunity for you to ask Stephen various questions about governance and what it takes to build up a reputable portfolio of non-executive roles.
  • 5 Thought Leadership Best Practices and Why it is Essential for your Success
    5 Thought Leadership Best Practices and Why it is Essential for your Success
    Mitchell Levy, TEDx Speaker and Global Credibility Expert. Naomi Kent, President of In Touch Networks North America May 23 2019 7:30 pm UTC 45 mins
    Are you a business leader wanting to create a personal brand using thought leadership? Have you ever thought about writing a book or article? Watch this webinar to learn exactly how to builld your brand through engaging thought leadership.
  • Conflict Management Strategies You Never Considered
    Conflict Management Strategies You Never Considered
    Kira Nurieli May 29 2019 5:00 pm UTC 60 mins
    Have you ever felt stuck in a conflict, not sure of how to resolve it? Have you ever felt defeated and powerless? Do you ever wonder how to be better prepared for a negotiation?
    This webinar provides an introductory overview of key conflict management approaches that will help you in these situations and more! We cover tips and tricks as well as common pitfalls, so that you’ll come away with new ideas as well as skills to apply in conflicts at work, at home, with your family, and in your community.
  • Think Like an Instructional Designer When Delivering Technical Documentation
    Think Like an Instructional Designer When Delivering Technical Documentation
    Margaret Collins, Kristine Murphy, Lawrence Orin, and Joe Gelb May 29 2019 5:00 pm UTC 60 mins
    Instructional designers and technical writers both exist to explain how things work. Traditionally, instructional designers were focused on creating content experiences that educate, while technical writers were more concerned about crafting clear, concise instructions for using a product or service. Both disciplines strive to do the best job possible using the skills and tools at their disposal. And, increasingly, they’re being charged to do create the same types of deliverables.

    Join me, Scott Abel, The Content Wrangler, and my special guests, eLearning specialist Margaret Collins, and Senior Software Engineering Manager, Kristine Murphy, both of adaptive experience platform, Progress. We’ll be joined by Lawrence Orin and Joe Gelb from Zoomin Software to discuss how the Progress team applies a learning and instructional design mindset that allows them to focus on user types and creating role-based, personalized content experiences.
  • 10 Compliance issues your HR Department of One MUST embrace
    10 Compliance issues your HR Department of One MUST embrace
    Lori Kleiman, SPHR SHRM-SCP Jun 5 2019 7:00 pm UTC 60 mins
    HR Departments of One are pulled in different directions every day. Staying on top of the HR function can be complex enough, and compliance must be managed. HR professionals often ask themselves how we can maintain our compliance obligations, without being a roadblock to the success of our organizations. There are 6 non-negotiable areas of compliance that have to be incorporated to your daily operations. You must embrace these and be able to navigate the leadership team to embrace them as well. Utilizing a proven system of process, management and communication, it is possible for HR Departments of One to attack it all and be a partner to the business. Concluding with action-oriented steps and an effective method of securing the resources needed to move initiatives forward, we will be sure you leave the program with the tools you need to get it all done.
    Learning Objectives
    ·Understanding compliance priorities for smaller organizations
    ·Creating a plan to assess compliance obligations that is manageable
    ·Knowing when to ask for help and where to go
    ·Communicating with executives to gain necessary resources
  • Insights from the Boardroom: Steps to Landing your First Board
    Insights from the Boardroom: Steps to Landing your First Board
    Alexander Lowry; Board Consultant & Naomi Kent, In Touch Networks North American President Jun 6 2019 11:00 pm UTC 45 mins
    Have you just joined In Touch? Are you ready to start your board career? If so, watch our short webinar to learn exactly what you need to do right now to secure your first board seat and set yourself up for success.
  • Les relations interpersonnelles au service du leadership
    Les relations interpersonnelles au service du leadership
    Audrey Costalin Jun 11 2019 1:00 pm UTC 45 mins
    La question du leadership n’est pas seulement un sujet RH, c’est un sujet business avant tout. Exercer son leadership a des répercussions directes sur la performance d’une organisation. Plus un leader est à l’écoute de son collaborateur, plus celui-ci va s’impliquer et se donner à 100% pour réaliser sa mission, plus l’entreprise relèvera ses challenges.

    La réussite est également collective, elle dépend d’une réelle cohésion dans l’équipe et d’un rassemblement des talents autour de projets collectifs. La qualité des relations interpersonnelles a un réel impact sur la motivation et l’engagement.

    Lors de ce webinaire, nous nous interrogerons sur votre style de leadership et votre style relationnel pour voir en quoi ils peuvent favoriser l’efficacité en tant que membre d’une organisation.
  • Incentives – following the money and growing profits
    Incentives – following the money and growing profits
    Christian Atherton and Sam Oliver-Welsh: Simon - Kucher & Partners Jun 18 2019 10:00 am UTC 75 mins
    Reasons to Attend:

    Incentives can be a powerful lever to drive sales, but it can be a challenge to get them right.

    Questions like:

    What metrics should we use? Sales? Gross Margin?
    Should we keep it simple or should we drive better outcomes more elements in a balanced scorecard?
    How much of the reward should be variable?
    Should we cap incentives?

    We think that we are rational about incentives, but actually, we all share some innate biases that could be leading to sub-optimal sales outcomes. Join us for our “Incentives - following the money” webinar to see how you can counter or even take advantage of sales biases to drive better sales performance.


    Key Takeaways

    •Insight on what metrics tend to work best
    •How thinking of incentives as a cost can lead to sub-optimal decisions
    •Learn whether incentive caps tend to be a good idea or not
    •The place and relative value of penalties vs. positive incentives
    •How to maximise the impact incentives
  • Sales Managers: 7 Sales Productivity Drivers You Might Be Missing
    Sales Managers: 7 Sales Productivity Drivers You Might Be Missing
    Deb Calvert, Sales Author, Speaker, Researcher, and Coach Jun 18 2019 3:00 pm UTC 45 mins
    This presentation is about knowing what drives sales productivity and how to strategically pull the levers for a balanced and more predictable performance.

    We’ll review the top 7 Sales Productivity Drivers and the interplay between them. You’ll be able to diagnose which ones you need to work on for improved sales performance.

    Join me to identify which Sales Productivity Drivers need your attention and which ones can go on auto-pilot in your organization.
  • Leading Team or Organizational Change
    Leading Team or Organizational Change
    Deb Calvert, president of People First Productivity Solutions Jun 18 2019 8:00 pm UTC 45 mins
    Our objective in this webinar is to help you build leadership capacity by improving your understanding of and ability to introduce and facilitate change.

    It’s important as a change leader to recognize what others may be feeling when there is an expectation of change.

    Join me to learn what’s happening when you introduce change, how you can communicate more effectively about it, and how you can lead change in an inspiring way.
  • How to Mitigate Fraud, Reduce Customer Friction, and Boost Productivity
    How to Mitigate Fraud, Reduce Customer Friction, and Boost Productivity
    Andrew Gilliam (ICMI Featured Contributor); Mitchell Young (Neustar); Erica Marois (Moderator) Jun 19 2019 6:00 pm UTC 60 mins
    According to 2019 research, almost half (46%) of contact centers are unhappy with their current authentication method. While implementing fraud mitigation measures can often feel like a burden, contact centers can benefit tremendously from better data intelligence & authentication practices. From more personalized service to greater operational efficiency and a more effortless experience, the opportunities are exponential.

    Are you ready to reap the benefits of more satisfied customers, happier agents, and more accurate and secure data? Join us on June 19th!

    During this webinar, you will learn:

    - The latest best practices in fraud mitigation, which will help you protect both your customers and your contact center
    - How to identify critical points along the customer journey that can improve the overall experience—for agents and customers
    - How and why data intelligence plays a crucial role in driving operational efficiency

    Join us for an interactive and informative hour, filled with practical tips, and complete with live audience Q&A.
  • Growing sales with unified digital platform
    Growing sales with unified digital platform
    Jim Preston, Sales Director, Showpad Jun 20 2019 10:00 am UTC 60 mins
    Reasons to Attend:

    Today’s B2B buyers are more savvy and demanding than ever. They want a high quality, personalised and interactive content in real-time that will enable them to make informed buying decisions.

    Learn how a relatively new discipline, sales enablement, empowers teams with the tools, content, knowledge and skills to boost engagement with buyers resulting in improved returns. Furthermore, understand how digital alignment from CRM to marketing automation and sales tools, is essential for success empowering real-time activity and reporting through AI.

    Key Takeaways

    Understand how ‘Sales Enablement’ together with Digital Transformation help your organisation to:

    - Boost Sales and ROI through a centralised end-to-end platform that aligns Sales and Marketing.
    - Adopt a buyer-first approach by creating personalised, buyer-driven content in real-time to boost engagements and results.
    - Reduce cost and drive efficiency with AI-driven search, recommendations and integrated IT infrastructure.
  • How to Overcome Every Sales Objection
    How to Overcome Every Sales Objection
    Chris Murray, founder of the Varda Kreuz Training Group Jul 2 2019 10:00 am UTC 60 mins
    Reasons to Attend:

    Some sales philosophies will tell you that - if you follow a simple formula – customers will never interrupt your presentation with an objection.

    But that’s just nonsense.

    And - contrary to popular belief - prospects aren’t sitting in darkened rooms trying to invent new fiendish ways to stop you from selling your stuff.
    If people regularly tell you;

    • that you’re too expensive - or
    • that they’re already happy with their current supplier – or
    • they’ve had problems with your company in the past - or
    • your lead time is too long

    Then you need to jump on to this webinar so that I can share with you how to overcome every single objection that you’ll ever hear.

    Key Takeaways

    Everyone who attends will walk away with this tool box of sales gold;

    • How to overcome every genuine sales objection – including those based on price
    • The names of the four headline objection types and the silver bullet that takes each one of them down
    • The three reasons that salespeople fail to overcome the most difficult customer objections – and what to do about them
  • How To Build High Performance Sales Teams That Make More Sales In Any Economy
    How To Build High Performance Sales Teams That Make More Sales In Any Economy
    Gavin Ingham: ISM Fellow Jul 2 2019 1:00 pm UTC 60 mins
    Reasons to Attend:

    This #IAM10 High-Performance Teams webinar will help you to build world-class teams that are more motivated, more focused and more productive.

    Are your teams frazzled, constantly fire-fighting and drowning in day-to-day challenges? Do they struggle to find time to focus on their most important tasks? Does it sometimes feel like Groundhog Day where your people seem to be going through the motions, day after day? Do you feel like a small percentage of your people are on fire and the rest is just smoldering, lacking that important spark of motivation, commitment, and passion?

    Key Takeaways

    What could you achieve in your business if your teams were more motivated, more focused and more productive? What if you could light the touch paper and stand back and watch them ignite?
    Attend this webinar for more.
  • Problem Solving with Innovation and Creativity
    Problem Solving with Innovation and Creativity
    Deb Calvert, President of People First Productivity Solutions Jul 2 2019 3:00 pm UTC 45 mins
    It's a great big, hairy, scary, complex problem. And it's yours. What do you do?

    Tune in for this webinar, designed specifically for HR and front-line supervisors. We'll give you some effective, fun new ways of looking at a problem from every angle and engaging others in collaborative problem solving.
  • 10 tips for maximising your win rates
    10 tips for maximising your win rates
    Jon Williams, Managing Director, Strategic Proposals Jul 4 2019 10:00 am UTC 60 mins
    Reasons to Attend:

    •75% of Buyers say that proposals are the critical part of their decision-making process and therefore critical to winning business for many sales teams
    •Majority of clients and prospects are disappointed with the proposals they receive
    •In fact, according to recent research, most buyers think they could write better proposals than their bidders!

    Key Takeaways

    •Understand latest industry thinking
    •Leading insights into buyers
    •10 tips for maximising your win rates by ensuring your proposals are the best
    •Best practice examples


    Written proposals are a key part of winning business for many sales teams. Yet salespeople often find the process for responding to an RFP frustrating – and clients report being disappointed in the tenders they receive. According to Strategic Proposals’ most recent survey, the majority of buyers think they could write better proposals than their bidders!
    Join our July 4th webinar with Jon Williams, the managing director of Strategic Proposals, to gain insight into how leading organisations ensure their proposals are the best. Jon will share the latest industry thinking, best practice examples and his top ten tips for maximising your win rate.
  • How To Help Employees Find Meaning In Work
    How To Help Employees Find Meaning In Work
    Andre Andersen, Motivational Guide and Trainer Jul 25 2019 10:00 am UTC 45 mins
    Reasons to Attend:

    Leading yourself or others, it doesn’t matter. At the end of each day, we are all looking for meaning and purpose for what and why we get out of bed every morning.

    It's an important aspect that impacts our daily lives.

    As a business and leader, you play an instrumental role in helping your employees finding purpose, and it should start with your business being 'purpose-driven' instead on 'product/solution' driven.

    Many employees feel that they are just working for a paycheck and aren’t contributing to the greater good of society.

    Without a sense of purpose, it’s difficult for employees to connect with their work and their company. Working with a sense of purpose boosts employee motivation, productivity, morale, and overall job satisfaction.

    Key Takeaways

    - What is purpose or meaning?
    - How do I find it?
    - How can I help others to find it?
    - Why should I care?
  • Why membership is the new revenue generating community
    Why membership is the new revenue generating community
    Gordon Glenister, FISM Jul 30 2019 10:00 am UTC 60 mins
    Reasons to Attend:
    If you want to find a way to create a great sales funnel and community to develop long-lasting relationships, provide a regular revenue stream and opportunities to up and cross-sell then this is the webinar for you. Many of the major brands like Netflix, Amazon Prime, and Linkedin all have very successful membership models, find out how it can work for your business


    Key Takeaways

    •Are you membership ready – the different types to consider
    •How to create a membership programme
    •Understanding the importance of member engagement
    •Why they join, why they leave
  • Combining  #3brainselling with Neuroscience to accelerate growth
    Combining #3brainselling with Neuroscience to accelerate growth
    Mark Erskine: ISM Fellow Aug 27 2019 10:00 am UTC 60 mins
    Reasons to Attend:

    Understanding brain development since caveman times provides the key to influencing others especially given the massive advances in neuroscience over recent years which has taken the art of persuasion beyond psychology into brain chemistry. The Reptilian brain, the Limbic system and the Neo Cortex can be likened to your “Gut”, “Heart” and “Head” brain. These three brains transmit data constantly to each other when we make decisions but if we want sales success we must first understand our own preferences by using behavioural profiling and then diagnose which of these dominates the customers brain to stimulate sales, increase conversion ratios and shorten sales cycles.

    Key Takeaways

    •Understand how the human brain has developed and how to use this in sales
    •Discovering your own behavioural brain preferences is the critical first step to managing your selling style
    •Learn what techniques stimulate which part of the brain and how to leverage them
    •Understand why selling has to stimulate each part of the brain to ensure success
    •Learn why so many training methodologies and programmes are too one dimensional to succeed.
  • The Science of B2B Sales
    The Science of B2B Sales
    James Isilay, CEO & Founder, Cognism Aug 29 2019 10:00 am UTC 45 mins
    Reasons to Attend:

    Imagine if you knew the formula for outbound success.

    Attend the Revenue AI: The Science of B2B Sales with James Isilay CEO of Cognism and you will! Learn how you can use a simple formula to improve your outbound B2B marketing and sale.

    Key Takeaways

    •Areas of AI in Sales & Marketing
    •Impact of AI in Sales & Marketing
    •Benchmark with conversion rates