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Learning and Development

  • Less is More: Why Outsourcing Your Payroll is the Solution
    Less is More: Why Outsourcing Your Payroll is the Solution
    Newtek Business Services Recorded: Nov 8 2018 50 mins
    One of the most important parts of owning a business is payroll. If not done correctly, payroll can be very costly for you! In 2013 alone, the IRS issued $4.5 billion in penalties to businesses who incorrectly calculated their payroll tax. When you take into consideration the varying salaries, shift differentials, and benefit contributions, payroll can become a burden on the business owner. Even for the smallest of companies, payroll processing can be an overwhelming task.

    During this webinar, we will address the following:
    Mitigate risk in your payroll processing;
    Streamline cashflow to ensure payroll need can be met;
    Manage, retract, and retain good employees; and
    Time management for business owners.
  • Bringing Customer Experience into the boardroom
    Bringing Customer Experience into the boardroom
    Amanda Clarke and Nick Bush Recorded: Nov 8 2018 60 mins
    How often have you heard senior executives state that “nothing is more important to us than our customers” or “customer satisfaction is our number one priority”? And how often have you found that there’s a yawning gap between these stated priorities of the business and the experience delivered to the customer?

    According to research company Forrester, “84% of companies aspire to be customer experience (CX) leaders, but only 1 out of 5 deliver good or great CX.” Yet, there are many examples of companies delivering outstanding success by having a clear focus on their customers’ needs and wants and providing a superior experience to deliver those needs and wants.

    As Non-Executive Directors or Consultants, we have a duty to ensure that businesses we work with deliver a great result for their customers, people and shareholders. We can do this by bringing the customers’ needs and experience more powerfully into the boardroom.

    Drawing on his many years of experience in developing strategies for companies to help them improve their customer experience, Nick Bush will illustrate the importance of genuine customer-centricity to business success and give you some tips to be an effective champion of customer experience in the boardroom.

    Learning outcomes
    At the end of this webinar you will be able to:
    1.Articulate the advantages to a business of being genuinely customer-centric
    2.Understand the distinction between customer experience and customer-centricity
    3.Understand the linkage between customer experience and employee experience
    4.Use “next practice” thinking to bring fresh perspectives into the boardroom conversation
    5.Use a process to identify the return on investment from customer experience initiatives
  • Trainer's Corner: Supporting Adult English Learners
    Trainer's Corner: Supporting Adult English Learners
    Melanie Rogers, Training Team Lead at Rosetta Stone Recorded: Nov 7 2018 56 mins
    The population of English Learners is always growing, and that includes adult English Learners! We will talk about some of the challenges when working with adult populations, as well as success stories and successful strategies.
  • 10 Ways Contact Centers Annoy Their Customers (and How to Stop)
    10 Ways Contact Centers Annoy Their Customers (and How to Stop)
    Jenny Dempsey, Leslie O'Flahavan, Patrick Russell, Erica Marois (Moderator) Recorded: Nov 6 2018 60 mins
    Have you ever had an annoying customer experience? Are you annoying your customers? During a recent #ICMIchat, we asked participants to share their biggest customer service pet peeves. Some of the answers might surprise you. Join us for this fast-paced, fun, and practical webinar. We’ll reveal a list of the top ten ways call centers exasperate their customers, and also offer up tips for breaking the bad habits.

    In this webinar, you will learn:
    •The top ten ways call centers frustrate customers
    •How to avoid committing common customer service failures
    •How to deliver more seamless and satisfying agent and customer experience

    Join us for an interactive and informative hour, complete with live audience Q&A. Come ready to take notes and ask questions!
  • Outsourcing Multimedia Content Development
    Outsourcing Multimedia Content Development
    Barry Saiff and Elrik Jundis, Saiff Solutions Recorded: Nov 6 2018 61 mins
    In 2018, life is faster. People can access information quickly. Attention spans are short. Multimedia content — videos, animations, infographics — can engage audiences, and make learning fun.

    Whether you are producing technical, creative, or eLearning content, outsourcing your multimedia content development can enable you to increase the quality and volume of content produced, beyond your local capacity. The bottom line is that if you want to produce — or produce more — videos and animations, learn how outsourcing can help you achieve your goals.

    Join Scott Abel, The Content Wrangler, and his special guests, Barry Saiff, Founder and CEO of Saiff Solutions, and Elrik Jundis, Business Development Manager for Saiff Solutions, for this free, one-hour webinar.

    Attendees will learn:

    –What specific activities are involved in multimedia outsourcing, and which are easiest to outsource?

    –What are the pros and cons of onshore vs. offshore, and freelancers vs. vendor?

    –How do I get started, and how can I scale up quickly?
  • Strengthening the Organization’s Foundations: HR’s Role as Culture Shaper
    Strengthening the Organization’s Foundations: HR’s Role as Culture Shaper
    Srinivas Krishnamurti, CEO, Zugata and David Mallon, Vice President & Analyst-at-Large, Bersin, Deloitte Consulting LLP Recorded: Nov 6 2018 47 mins
    Organizational culture is a top leadership priority for organizations around the globe. As the system of values, beliefs, and behaviors that represent “the way things work around here,” culture is persistent in ways that individual leaders, strategies, and goals are not. Executives increasingly recognize that a proactive approach to culture is essential to both short term success and long term endurance – and they are looking to human resources to play an important role. Bersin’s* recent High-Impact HR research found that high performance organizations have HR teams that embrace their role as culture shapers, actively helping the organization to both preserve the best of what sets it apart and develop values such as trust, empowerment & experimentation, and inclusion.

    In this webcast, we will:

    -Summarize current research on organizational culture, including ways to define, monitor, and evaluate it
    -Discuss HR’s role as shapers of culture
    -Highlight the potential benefits of a proactive approach

    *As used in this document, “Deloitte” means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of our legal structure. Certain services may not be available to attest clients under the rules and regulations of public accounting.

    This publication contains general information only and Deloitte is not, by means of this publication, rendering accounting, business, financial, investment, legal, tax, or other professional advice or services. This publication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a qualified professional advisor. Deloitte shall not be responsible for any loss sustained by any person who relies on this publication.

    Copyright © 2018 Deloitte Development LLC. All rights reserved.
  • Answers to the World’s Scariest Employment Law Questions
    Answers to the World’s Scariest Employment Law Questions
    Mark Toth, Chief Legal Officer of ManpowerGroup™ North America, and Neil Alexander, of Littler Mendelson. Recorded: Oct 31 2018 62 mins
    Join ManpowerGroup for a complimentary webinar designed to reduce your employment law nightmares.
    In this engaging and interactive webinar, Mark Toth of ManpowerGroup and guest Neil Alexander of Littler Mendelson will answer the world’s most terrifying employment law questions. Mark and Neil will not only address the questions that keep you awake at night but also ensure that you get all the latest employment law news on everything from hiring to firing and beyond.

    After this fast-paced hour, you’ll walk away with:
    -Answers to difficult legal questions
    -Up-to-the-minute information on the latest employment law developments
    -Tips and tools on everything from hiring to firing
    -Practical solutions based on real-life examples

    Your host is Mark Toth, Chief Legal Officer of ManpowerGroup™ North America, a former partner in a major employment law firm, and widely known for his ability to present legal and HR issues in a uniquely entertaining style.

    Special guest Neil Alexander, of Littler Mendelson, has represented companies in employment disputes all across the U.S. for the last 25 years. Neil’s practice focus includes unfair competition disputes, whistle blower and retaliation claims, ADA and FMLA disputes, wrongful termination claims and allegations of harassment or discrimination.

    ManpowerGroup is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRMSCPSM. This program is valid for 1 PDC for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org

    This webinar is approved for 1 HRCI credit. The use of the HRCI seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.
  • Why Smart Women are Crowdfunding
    Why Smart Women are Crowdfunding
    Sarah Sommers, Co-Founder and Marketing Director at iFundWomen and Olivia Owens, Marketing Manager at iFundWomen Recorded: Oct 31 2018 53 mins
    Join the iFundWomen Coaching Staff for this crowdfunding deep-dive, where you will learn:
    1. What exactly rewards-based crowdfunding is
    2. If you, and your product or service are right for crowdfunding
    3. How to plan a successful campaign
    A successful crowdfunding campaign not only gives you the cash to move your business forward, it also gives you the confidence to get to the next level in your funding journey.
  • How Language Learning Creates Opportunities for South Carolina’s K-12 Students
    How Language Learning Creates Opportunities for South Carolina’s K-12 Students
    Mohamed Abdel Kadel, Josh Wittrock, Dr. Cynthia Cash-Greene, Amy Thomson | Hosted by Rosetta Stone Education Recorded: Oct 30 2018 59 mins
    South Carolina educators—in partnership with the state’s business leaders, policymakers, parents, and others—are transforming K-12 instruction to better prepare students for success in college, career, and life. A key component of this effort, guided in part by the state Department of Education’s South Carolina Profile of a Graduate, calls for every student to master multiple languages and develop a global perspective before graduation.

    Research shows that language learning offers students:
    - Increased opportunities for personal and academic growth
    - Exposure to new cultures and viewpoints
    - Stronger preparation for college and career success

    During this one-hour session, which includes Q&A time, we’ll discuss the benefits of language learning, its impact on society, and why it is critical for all K-12 students in South Carolina.

    Our expert panelists are:
    - Mohamed Abdel-Kader, executive director of the Stevens Initiative at the Aspen Institute and former deputy assistant secretary for international and foreign language education for the U.S. Department of Education under President Barack Obama
    - Josh Wittrock, principal at Orchard Park Elementary School in the Oconee County School District
    - Dr. Cynthia Cash-Greene, chief instructional services officer at Orangeburg School District 5
    - Amy G. Thomson, director of international strategy and trade for South Carolina’s Department of Commerce

    Working in together, we can create school systems that provide more equitable learning solutions for all of South Carolina’s students.

    Reserve Your Spot Today!
  • Driving Engagement and Learning with Video Chat Gamification
    Driving Engagement and Learning with Video Chat Gamification
    Marcia Rubin, Founder Yak Network Recorded: Oct 25 2018 24 mins
    A key issue for businesses, in every industry, is that employees forget 65% of the material covered, and after six months, that number jumps to 90%.
    However…studies have shown that using video improves the ability to
    remember concepts and details and will increase over time engaging employees in a way that lectures, documents and even PowerPoint rarely do.
  • Preparing for Exponential Transformation and the Fourth Industrial Revolution
    Preparing for Exponential Transformation and the Fourth Industrial Revolution
    Francisco Palao, Co-Founder & CEO of ExO Lever Recorded: Oct 24 2018 61 mins
    We are living in a new age of exponential technologies that is impacting every industry and generating a new type of business: the Exponential Organization (ExO).

    Join Scott Abel, The Content Wrangler, and his special guest, Francisco Palao Reines, Co-Founder and CEO of ExO Lever for this free, one-hour webinar. During this webinar, you will learn how to transform an existing business into an ExO in order to navigate industry disruption and achieve exponential growth. You'll learn how organizations and institutions around the globe are overcoming resistance to change, leveraging on-demand staff, the power of the crowd, and innovative new technologies to build scalable, profitable, and wildly disruptive organizations.


    Francisco Palao Reines is an award-winning entrepreneur who has inspired and advised organizations around the world to design and implement disruptive innovation strategies for various industries including energy, health, finance, retail, insurance, and more. Francisco, along with Salim Ismail, is the co-author of the book ‘Exponential Transformation’ which focuses on helping organizations to change and adapt their business models for external industry disruption.

    Currently, Francisco is the CEO of ExO Lever, a Global Transformation Ecosystem focused on supporting organizations, institutions and people to transform themselves for the current abundance-based environment. ExO Lever was co-founded by Francisco Palao Reines and Salim Ismail.
  • The Rise of Exponential Organizations (ExO)
    The Rise of Exponential Organizations (ExO)
    Salim Ismail, Co-Founder & Chairman of ExO Lever Recorded: Oct 24 2018 62 mins
    A new technology that scales quickly from one to a million users has become a common and straightforward phenomenon. Scaling an organization at exponential speed, however, is quite another matter. Organizational growth is usually linear—incremental and slow. In recent years, however, exponential organizations (ExOs) such as Oculus, Airbnb, WhatsApp, and DropBox have experienced dramatic growth trajectories and achieved multi-billion dollar valuations in just a few years.

    Unlike traditional businesses that combine assets and workforces within organizational boundaries, ExOs leverage the world around them, such as other people’s cars and spare rooms. In some cases, they are outperforming their competitors by as much as tenfold.

    Join Scott Abel, The Content Wrangler, for one of the most interesting presentations you will attend all year. Scott's special guest presenter is Salim Ismail, the best-selling author of Exponential Organizations, a sought-after business strategist, and a serial entrepreneur, having founded technology companies including Ångströ, which was acquired by Google in 2010. He is also the Founding Executive Director of Singularity University.

    Salim is a prolific speaker, having given more than 100 talks in 2017 to audiences of all sizes in 12 different countries. He has been profiled across a vast array of media outlets, including The New York Times, Bloomberg BusinessWeek, Fortune, Forbes, WIRED, Vogue, and the BBC.
  • The Fourth Industrial Revolution: Why Information Developers Should Care
    The Fourth Industrial Revolution: Why Information Developers Should Care
    Ray Gallon, The Transformation Society Recorded: Oct 24 2018 63 mins
    Major industries, backed by government initiatives, are promoting what has variously been called Industry 4.0, the Industrial Internet, or — most appropriately— the Fourth Industrial Revolution. Many technological innovations have claimed that they will “change everything.” This one really will.

    Join Scott Abel, The Content Wrangler, for a presentation by Ray Gallon, co-founder of The Transformation Society, a research and consulting company focusing on the challenges of adaptation of organizations and leaders to digital transformation. In this webinar, we will examine why, and explore ideas of how, information developers can plan for, respond to, and take an important role in this revolution.

    We call this set of ideas Information 4.0.

    Attendees will learn:

    –What makes Industry 4.0 truly revolutionary?
    –Characteristics of Information 4.0
    –About volatile contexts and volatile information
    –Why documents are obsolete
    –What we know (and don’t know) about governance in Information 4.0


    Ray has over 40 years as a professional communicator, first as an award-winning radio producer and journalist, then in the technical content industries. His management experience includes a stint as program manager of WNYC-FM, New York City’s public radio station. Ray has always been interested in the meeting point between technology and culture, and has used his broad experience to advantage with companies such as IBM, General Electric HealthCare, Alcatel, 3M, and the OECD, as well as in smaller companies and startup enterprises. Ray is a university lecturer and a speaker at events throughout the world. He has contributed articles and chapters to many books and periodicals and is the editor of the recently published "Language of Technical Communication." (XML Press).
  • Trainer's Corner #6: Proving the value of language learning to leadership
    Trainer's Corner #6: Proving the value of language learning to leadership
    Louise Walker Recorded: Oct 23 2018 58 mins
    Hear from the Rosetta Stone Return on Language Learning team on best practices for proving the value of language learning (and other eLearning programs) to the leadership team.
  • Debunking Customer Experience Myths
    Debunking Customer Experience Myths
    Lynn Hunsaker Recorded: Oct 23 2018 61 mins
    Ask ten people what customer experience or customer-centricity means and you could get ten different answers. This is a grave concern as studies show 90% of executives say customer experience is mission-critical. Like any hot topic, everyone wants to join the bandwagon, claiming their products and services enhance customer experience and customer-centricity. This has muddied the waters as mainstream adoption follows what’s advocated by the biggest marketing budgets and as benchmarking studies underscore mainstream practices.

    Join Scott Abel, The Content Wrangler, and his special guest, Lynn Hunsaker, Chief Customer Officer of ClearAction Continuum, for this free, one-hour webinar. Lynn will go beyond “best-practice” to a clear view of what’s what in customer experience and customer-centricity. Recent studies show that no brands today – even the ones perpetually at the top of the most admired companies lists – are performing to customer experience quality expectations.

    In this webinar, we’ll take a look at who’s doing best, and what’s still needed to deliver the financial promises of a truly customer-centric business. Join us to 1) Get real: what’s customer experience and what’s customer-centricity from customers’ viewpoint? 2) Raise your game: practical ways to leapfrog current practices to achieve higher performance, and 3) Keep it real: how to instill momentum to make highly profitable customer-centricity a way of life.
  • Her View on Finding Funding
    Her View on Finding Funding
    Jessica Gulick, CEO of Katzcy & Gail Ball, Managing Partner of Chestnut Street Ventures Recorded: Oct 18 2018 30 mins
    As a woman entrepreneur, you know firsthand how challenging it can be to get venture funding. Finding the right investors and other sources of capital to get your idea off the ground can be difficult. There are ways to get the funding you need to get your business moving! Please join Jessica Gulick, Owner of Katzcy Consulting, and Gail Ball, Managing Partner of Chestnut Street Ventures, as they share how to navigate the funding challenge and match investors to the needs of your growing technology firm. This 30-minute webinar gives you keen insight and tactics to gain capital, increase funding success and launch your business.
  • Cloud Transformation Demystified
    Cloud Transformation Demystified
    Jacqueline Touma & Chaitra Vedullapalli Recorded: Oct 18 2018 53 mins
    Cloud Transformation has gained greater traction in the recent years. However, to propel your business to achieve the cloud profitability that you deserve, there are three core concepts that need to be understood.

    Opportunity, Knowledge, and Actions

    It works like this:

    1. Your business realizes that there’s an opportunity to solve a problem or add value to the lives of many customers and make a recurring revenue from it.
    2. You and your team acquire the knowledge that you need to take advantage of the cloud opportunity.
    3. You and your team will execute actions based on the knowledge obtained, and your profit will be directly proportionate to how many customers you empower with Cloud technologies.

    In this webinar, we will share the secret formula for you to lead the transformation:
    1. Establishing cloud transformation principles
    2. How to develop a strategic business case & roadmap
    3. Get access to best practices & Case Studies
    4. Learn about our special offer to get you started at (no cost)
    5. Learn how to assess Cloud Hyperscalers such as Microsoft, AWS, Google in the market

    Join us in making you and your business cloud ready company. We look forward to collaborating with you.
  • Be a Leader Who Inspires - Top Strategies to Build Your Executive Presence
    Be a Leader Who Inspires - Top Strategies to Build Your Executive Presence
    Leslie A. Rubin, CEO, Image Matterz Consulting, Speaker and Author, Andrea Cousens, Principal, Authentic Image Consulting Recorded: Oct 18 2018 57 mins
    Have you ever watched a speaker captivate an audience merely by what they say or the way they walk into a room?

    There is just something about their energy that fills the room and draws you in.They are confident, charismatic, engaging, warm, funny and powerful. This essence is called Executive Presence (EP) and you can have it too! If you want to be considered leadership material or are just ready to up-your EP game, this session is for you.

    During this session, we’ll explore strategies to help you command an audience of one or thousands. We’ll walk through ways to help you be more "powerful" in the way you present yourself, and show you how small changes could have a big impact on your EP. This session designed for men and women who want to be more commanding, influential and confident in any situation.

    We will focus on:
    •The ways your voice and body language can impact your message…and your brand image
    •Identifying powerful words and tonality; and which phrases to avoid
    •Minimizing the gaps between how others see you and how you want to be seen
    •Learn useful tips to help you prepare and practice for your next meeting or presentation
  • Trainer's Corner: Common Tech Challenges and How to Fix Them
    Trainer's Corner: Common Tech Challenges and How to Fix Them
    Melanie Rogers, Training Team Lead at Rosetta Stone Recorded: Oct 17 2018 54 mins
    We know that technology can be challenging to implement in the classroom. Your days move quickly, so we want to take some time to provide you with our top tips & tricks to troubleshoot and solve technology problems while using Rosetta Stone. We'll talk about headsets!
  • 5 Contact Center Trends to Watch in 2019
    5 Contact Center Trends to Watch in 2019
    Michael Pace, Erica Mancuso, Darryl Addington, Erica Marois (moderator) Recorded: Oct 17 2018 59 mins
    Fast forward to end-of-year reviews in 2019. What will your team have accomplished? Will you be proud to report on soaring CSAT scores, transformative process improvements, and unprecedented profits? If you want to set your team up for success in the year ahead, now’s the time to start planning. Join us for this eye-opening discussion on the trends you need to watch as you prepare your contact center for the future.

    In this webinar, you will learn:

    * What AI and Machine Learning will really mean for the contact center, and the practical steps you can take now to ensure smooth implementation

    * How to deliver an employee experience that will attract and retain top talent

    * What’s next for customer experience

    * How digital transformation will impact the contact center in the years ahead
  • Defining your Purpose: The Difference Between a Meaningful Life & a Happy Life
    Defining your Purpose: The Difference Between a Meaningful Life & a Happy Life
    Tara Bradford, Social Scientist and Expert in Personal Change Management Recorded: Oct 17 2018 46 mins
    In this workshop you will learn:
    The 4 key components of a meaningful life
    The most common fears that hold us back from feeling fulfilled
    How to get out of your own way
    How to set goals that help you move forward towards the life you desire

    Tara Rae Bradford is a Personal Change Management Expert, Social Scientist, Success Coach and Keynote Speaker. Tara’s International Coaching Practice focuses on helping individuals feel more understood in their personal and professional relationships. She is also the Creator of Imposter to Influencer, a program that helps small business owners become their own publicists by learning how to build meaningful relationships with the media. She incorporates her background in cognitive neuroscience, biochemistry, positive psychology principles, neurolinguistics, hypnotherapy, and emotional intelligence into her work. She has been featured in Forbes, HuffPost, Thrive Global, Bustle and more! For more information please visit: www.tararaebradford.com
  • The Value of Visuals: How Visuals Can Unlock Dramatic Savings in Productivity
    The Value of Visuals: How Visuals Can Unlock Dramatic Savings in Productivity
    Ryan Knott, Public Relations Specialist at TechSmith Recorded: Oct 11 2018 53 mins
    We've all seen statistics suggesting people process and engage better with visual content over text. But what does the science actually say? In 2018, TechSmith embarked on a first-of-its-kind comprehensive study of visual communication in the workplace. The results are eye-opening to say the least. Using opinion data, scientific research, and economic modeling, the new study reveals how businesses are discouraging employee engagement and leaving productivity on the table. The study also points to solutions to fix these challenges.

    Join Scott Abel, The Content Wrangler, and his special guest, Ryan Knott, Public Relations Specialist for TechSmith Corporation, for this free one-hour webinar. Attendees will learn what their employees really want in their workplace communications, how visual content helps people perform better, and just how easy it can be to add more visual content to workplace communications.


    Ryan Knott has more than 20 years of experience managing communications and content strategy, public relations, social media, and media relations. He joined the TechSmith team in 2016, and previously worked at nonprofits, the Michigan Department of Education, and as a coach, communications director, and announcer, for a number of Michigan roller derby teams. Ryan is passionate about creating content that communicates clearly, engages audiences, and inspires action.
  • The power and influence of a Non-Executive Director
    The power and influence of a Non-Executive Director
    Amanda Clarke & Ray Warren Recorded: Oct 11 2018 34 mins
    Our latest webinar, ‘The power and influence of a Non-Executive Director' is brought to you by Amanda Clarke, Director of Curriculum Development at In Touch Networks.

    During the 30-minute session, Amanda will interview Ray Warren and explore his thoughts on the skills and gravitas required to be an influential independent board director. The focus of the discussion will be around, understanding the value an independent director can bring and how you can use that to become even more influential in the boardroom.

    Amanda will also discuss In Touch Networks new webinar series: 'Power to Influence: A Non Executive Director's perspective' which launches on the 17th October.
  • Secure Your Future Through Education
    Secure Your Future Through Education
    Robyn Palmersheim Recorded: Oct 10 2018 24 mins
    The Webinar is designed for women considering completing their college degree or seeking an advanced degree. The pay gap is real and is increasing between college-educated workers and workers without degrees. Women out pace men when it comes to degree completion. Workers could be losing a million dollars over their lifetime without a degree.

    Adult students have very different needs than recent high school graduates and this webinar will address these concerns. Operation Graduate is a pathway for students considering returning to school but are reluctant. Operation Graduate helps student turn their prior college course, professional learning, and on-the-job experience into academic credit.

    Following this webinar, you will receive additional information from Operation Graduate about how to reduce the barrier's to graduation for you and your family.
  • How to Empower Yourself to Empower Others
    How to Empower Yourself to Empower Others
    Sheree Atcheson, Board-Appointed Global Ambassador, Women Who Code Recorded: Oct 10 2018 62 mins
    This webinar will focus on understanding your own value and how you can use that to become an influential person in your industry.

    Listed as one of the UK's Top Most Influential Women in Tech & an international multi-award winner for her services to Diversity & Inclusion in the Tech industry, Sheree (@nirushika) is a Consultant, Deloitte; Founder, I Am Lanka; Board-Appointed Global Ambassador, Women Who Code; Forbes, Contributor.

    Sheree is a global tech outreach leader and the aim of her career is ensuring people are aware of the fantastic opportunities the tech industry has to offer & make certain that people (regardless of gender, race, social stature) are able to benefit from these & reach their full career potential.
  • Content Collaboration Throughout the Organization
    Content Collaboration Throughout the Organization
    Stephani Clark Nov 13 2018 6:00 pm UTC 60 mins
    There’s often a disconnect between technical communication teams and others within their organization. This disconnect may be organizational, or may be due to the different tools used by each team. Often, this gap is bridged by PDF and many organizations have resigned themselves to the necessity of the emailed PDF review.

    Join Scott Abel, The Content Wrangler, and his special guest, Stephani Clark, Customer Success Manager for Jorsek LLC, the makers of easyDITA, to learn how you can get tech writers, engineers, and others to work together in a DITA environment and improve the efficiency of your content development process.

    During this presentation, attendees will learn about the problems inherent in collaboration, how unstructured and structured content differ, and what the typical barriers to content collaboration are.
  • Including Language Learning in your Professional Development Paths
    Including Language Learning in your Professional Development Paths
    Debra Crockett Nov 13 2018 8:00 pm UTC 60 mins
    Are you tasked with putting together your 2019 professional development plans? We'll discuss how to incorporate language learning as part of your overall learning programs.
  • Why Wait? Driving Gender-balance and New Opportunities for Women Now
    Why Wait? Driving Gender-balance and New Opportunities for Women Now
    Bobbie Carlton Nov 14 2018 5:00 pm UTC 60 mins
    Last year, the World Economic Forum’s Global Gender Gap Report, best known for the annual Davos gatherings, added 47 years to the time necessary to reach workplace equality. According to the WEF, in 2017, gender parity ‘shifted into reverse” and it will take 217 YEARS for disparities in the pay and employment opportunities of men and women to end. It is the first time since 2006 that “slow but steady progress” toward parity has halted.

    Join this interactive session to learn more about
    - The factors that will help us close the gender pay gap
    - The new opportunities available to women today

    About the Speaker:
    Bobbie Carlton is the founder of Innovation Women, a new model speaker’s bureau for entrepreneurial, technical and innovative women. The company helps connect women with event managers looking for speakers, panelists, moderators and presenters, especially for industry conferences and events. In 2018, Bobbie was named one of 50 finalists in the “50 on Fire” which recognizes the city’s top inventors, disrupters, luminaries, and newsmakers.
  • Fundamentals of Fleet Management for Student Transportation
    Fundamentals of Fleet Management for Student Transportation
    TransPar Group of Companies Nov 14 2018 6:00 pm UTC 60 mins
    This webinar will review selected elements of an effective school bus operation management program. If you are new to the field of student transportation or are a student transportation director or school business official who serves as the de facto fleet manager in your organization, this webinar is for you.
    Stephanie Staidle Nov 14 2018 6:00 pm UTC 60 mins
    In this interactive presentation, participants discover the three fundamental elements required to create a thriving business they love. Audiences learn new tools, based in the neuroscience of performance, to match a business with their passions, identify and remove obstacles entrepreneurs commonly face, and find the confidence to make their business vision a reality.
  • GDPR and Cyber Week
    GDPR and Cyber Week
    Alla Fairbrother Nov 15 2018 1:00 pm UTC 60 mins
    1. Background to the GDPR
    2. Key changes under GDPR
    3. GDPR Data Protection Principles
    4. Data Processing
    5. Obtaining consent
    6. Rights of data subjects
    7. International data transfers
    8. Data breaches
    9. Data processors and data protection officers
    10. What should your organisation be doing now?
    11. Action points
    12. How we can help you

    Speaker: Alla Fairbrother

    Alla Fairbrother is an experienced and effective solicitor with clear business focus and many years of legal expertise supporting businesses of various sizes and industries.

    Alla has provided legal support to businesses on various areas of law and has broad UK based international experience in all types of legal matters concerning a particular business, with more in-depth experience in commercial / business law.
  • Building the Business Case for Excellent Content Delivery
    Building the Business Case for Excellent Content Delivery
    Joe Gelb Nov 15 2018 4:00 pm UTC 60 mins
    We instinctively know that unleashing our technical product content will make our customers happier and bring benefits to our company. But how can we quantify and measure that value in order to secure the resources needed to transform the digital experience and build a modern technical resource center? 
    Join Scott Abel, The Content Wrangler, and intelligent content guru, Joe Gelb, President of Zoomin Software as they zoom in to the details and show you how to calculate ROI and build the business case to move up the content value chain towards dynamic content delivery and a cross-touchpoint digital experience.
  • Making Performance Management as Agile as Your Business
    Making Performance Management as Agile as Your Business
    Josh Bersin, Deloitte Consulting LLP | Scott Kelly, Hitachi Data Systems Nov 15 2018 7:00 pm UTC 60 mins
    Today business moves faster than ever before. Teams are more fluid, projects are more dynamic and skills are in more demand. To stay competitive, companies need a workforce that is responsive, agile, speedy, flexible and customer-focused. As a result, Human Capital leaders are on a transformational journey. It’s not enough for companies to give someone a job, they need to provide employees an optimized, connected experience so they can perform their best.

    In this webinar, Josh Bersin of Deloitte and Scott Kelly of Hitachi Data Systems will explore:
    - Industry trends shaping the market
    - Why old performance management processes and tools are inadequate in the face of business and employee needs
    - How data served as the backbone for the case against ratings and rankings
    - How Hitachi made performance management exponentially more effective through a culture of continauous feedback and improvement

    After this webinar, attendees will have a better understanding of the trends driving the performance management transformation as well as a real world example of how one company actually made the change.
  • Women In Cloud: The Shared Experience of Female Tech Entrepreneurship
    Women In Cloud: The Shared Experience of Female Tech Entrepreneurship
    Jacquie Touma, Chaitra Vedullapalli, Terri Stephan Nov 20 2018 8:00 pm UTC 60 mins
    We live in a truly amazing time. Technology is changing almost every aspect of our lives at breathtaking speed. Advances in medicine, education, communication, and productivity have increased life expectancy around the globe and lifted hundreds of millions of people out of poverty.

    The ability to connect to people and information instantly is so commonplace that many take it for granted and now, we’ve arrived at the beginning of an era of even more profound transformation, all centered on the cloud. We’re excited to bring more opportunities through cloud computing to address issues in healthcare, the environment, cybersecurity, and underserved communities. And we’ve seen the incredible good that can come from the cloud, but with it also come challenges. For women in technology, there are increased challenges in a cloud-based world.

    Women in Cloud initiative is designed to empower female tech entrepreneurs by providing Access, Acceleration, and Actions so women entrepreneurs can take Actions every day to achieve their business goals!

    In this webinar, we will share experiences and tips for female tech entrepreneurs in building their cloud B2B with enterprise companies in a simple and predictable way. This is going to be a panel discussion with great conversation with female tech entrepreneurs in driving customer traction.

    Also, learn how you can participate in the next cohort of women in cloud accelerator to build your business with enterprise brands!
  • Yes! You have a crystal ball - HR trends for the next 10 years
    Yes! You have a crystal ball - HR trends for the next 10 years
    Lori Kleiman SPHR SHRM-SCP Nov 27 2018 7:00 pm UTC 30 mins
    CEO's are focused on long-term success - and the needs of your employees should be too. But how do we know what will impact our organization in 15 years? Business futurists are consulted to predict where trends are going what savvy organizations need to do to complete. Social, environmental, and global issues are touching all businesses today faster and with more impact than ever before. HR departments have to get ahead of the megatrends that are facing their businesses and anticipate trends. Explore the top megatrends CEO's are watching for the next 15 years, and determine how you can implement these to focus your human resources initiatives. Megatrends will change your business in the next ten years. Don't miss this opportunity to get ahead of the curve an bring the latest thought leadership back to your organization.
  • Webinar: Building High-Performance Cultures
    Webinar: Building High-Performance Cultures
    Kara Strubberg, Customer Success Manager, YouEarnedIt & Kara Chambers, VP People, The Motley Fool Nov 29 2018 7:00 pm UTC 45 mins
    Companies are wasting resources by failing to strategically recognize and reinforce the behaviors that drive their businesses forward.

    New research from Gallup indicates that employees who strongly agree that they can link their goals to the organization’s goals are 3.5 times more likely to be engaged. YouEarnedIt has collected real-world examples of how companies use this engagement strategy to drive bottom-line results.

    Watch this webinar to learn:

    - How to identify employee behaviors that support business needs at every level
    - Ways to create a recognition and incentive strategy for boosting these behaviors
    - Real-world examples and success stories from organizations
    - Intrinsic vs. extrinsic motivation, and which one drives sustainable behavior change
  • The Science and Applications of Natural Language Processing
    The Science and Applications of Natural Language Processing
    Peter Fitzsimmons from Contexture & Jess Gulick from Katzcy Dec 4 2018 4:30 pm UTC 60 mins
    Learn what we mean by “Natural Language Processing (NLP)
    and Machine Learning” and how can these be deployed to
    automatically process, interpret, and organize the growing
    volumes of digital documents and other information critical to
    your business processes.

    In this webinar, we will explain the capabilities and benefits of
    NLP and machine learning and present practical applications in
    several content-intensive areas including policy and compliance,
    media, information services and publishing, legal services, cybersecurity and beyond.
  • A Walk in The Clouds: The Modern Customer Experience
    A Walk in The Clouds: The Modern Customer Experience
    Jacqueline Touma, Danyel Lagow, Amy Protexter, Razia Richter Dec 4 2018 8:00 pm UTC 60 mins
    The customer expects fast, personal and engaging experiences, integrated and aligned across touch points in real time.
    The Cloud brings along a paradigm shift in the way customers interact with the businesses and what businesses must be prepared for. Understand what the Modern Customer Experience is and how content and customer analytics are keys to success.
    Organizations need to have the right tools to capture feedback and provide needed content at each point in the life cycle.
    Learn more from our Panel of experts as they share their experiences, best practices, and lessons from leading Companies.
  • Let's Talk Cybersecurity
    Let's Talk Cybersecurity
    Scott Abel, Tonie Flores, M.K. Palmore, and Keyaan Williams Dec 11 2018 6:00 pm UTC 60 mins
    All systems have weaknesses – places where a determined attacker has the potential to breach security and either disrupt your organization or steal your data. Defending your organization and its digital assets starts with understanding your vulnerabilities. Therefore, cybersecurity planning must begin with a solid understanding of the places where your systems, processes, and staff are vulnerable to attack.

    The single weakest part of any system is the people who use it. People are vulnerable to a wide range of exploits, including social engineering attacks such as phishing, which attempt to fool people into revealing passwords or other sensitive information, to insider threats, where employees take advantage of their position to breach security.

    Some of the highest profile security breaches, including the hacking of email messages from the Democratic National Committee (DNC) during the 2016 US elections, have happened because users were fooled by a spear phishing attack – an attack that uses a personalized email message to lure a reader into revealing login information or clicking on a link to malware. Once the hackers gained access to the DNC system, they were able to install tools that allowed them to retrieve email messages and other data.

    Cyberattacks can come from software, hardware, and people. Business professionals must defend against attacks from all of these sources. Although it may seem out of your control, you are not helpless against cyberattacks. There are things you can do to help protect your digital assets.

    Join Scott Abel, The Content Wrangler, for a discussion about cybersecurity with Toni Flores, editor of “The Language of Cybersecurity," M.K. Palmore, Senior Federal Law Enforcement Executive for the FBI, and cyberdefense specialist, Keyaan Williams of Cyber Leadership and Strategy Solutions, LLC. We’ll discuss the current state of cyber warfare and help you understand a variety of vulnerabilities, exploits, defenses and controls.
  • Structured Writing Practices to Improve Cognition for Both Man and Machine
    Structured Writing Practices to Improve Cognition for Both Man and Machine
    Rob Hanna Dec 12 2018 4:00 pm UTC 60 mins
    The future of technical communication demands greater precision, knowledge, and discipline in how we create content across an omnichannel universe. It also requires better collaborative writing practices that will meet the need for faster delivery of information. The precision we require involves working with more granular content containing richer metadata. The topic becomes a container for these blocks of reusable content. Each block of content is written to evoke the intended reader response for that content. While these smaller blocks of content require more discipline, they are ultimately easier to write as they are more tightly focused on the need for that information.

    Join Scott Abel, The Content Wrangler, and his special guest, Rob Hanna, President at Precision Content Authoring Services, for this free one-hour session. Rob will look at some of the writing and analysis techniques they use at Precision Content to enable content for both the present and future—man and machine.

    Attendees will learn to see content differently from the perspective of:
    –Language Arts for Information vs. Language Arts for Personal Response
    –Four cognitive principles for analyzing and organizing information for better comprehension, and
    –Information typing and how it relates to defining the intended reader response for that content.
  • Trainer's Corner: Reviewing Learner Data and Grading
    Trainer's Corner: Reviewing Learner Data and Grading
    Melanie Rogers, Training Team Lead at Rosetta Stone Dec 12 2018 7:00 pm UTC 60 mins
    Students may be diligently working on their computers, but what are they actually doing? Our reports provide you a wealth of data about students' progress, and success within Rosetta Stone. Today learn about the different reports you can run, and what all that data means once you run the reports! We'll discuss red flags, positive trends, and what teachers should be looking for (and what you can ignore!)
  • How Mature is Your CX? Planning for Success in 2019
    How Mature is Your CX? Planning for Success in 2019
    Nate Brown, Chris Bauserman, Erica Marois (moderator) Dec 12 2018 7:00 pm UTC 60 mins
    Most contact centers operate with the goal of delivering exceptional customer experiences, but how many achieve that objective? Executing on big vision customer experience initiatives is daunting, and if no one "owns" the strategy, it's nearly impossible to attain the desired results. How will your team achieve success in the year ahead? Join us for this can't-miss webinar that will help your organization drive meaningful CX improvements in 2019.

    In this webinar, you will learn:

    * What NICE inContact’s 2018 benchmark survey reveals about 2019 CX priorities
    * What CX maturity means, and why it’s important
    * How to assess your current state of CX maturity
    * How to elevate your level of CX maturity

    Join us for an interactive and informative hour, complete with live audience Q&A.
  • Compliance Conundrum - What's on tap for 2019 in Human Resources
    Compliance Conundrum - What's on tap for 2019 in Human Resources
    Lori Kleiman SPHR SHRM-SCP Dec 12 2018 7:00 pm UTC 30 mins
    United States HR teams are pulled in different directions every day. Staying on top of the human resources activities can be complex enough, and compliance must be managed in midst of all of it. There are 6 non-negotiable areas of compliance that have to be incorporated to your daily operations. You must embrace these, and be able to navigate the leadership team to embrace them as well. Lori will share effective method of securing the resources needed to move initiatives forward, you will be sure you leave the program with the tools you need to get it all done. You don’t have to figure it out on your own - join us and get a quick path for 2017 compliance now! Employees are the backbone of every organization and managers know that. When the focus is on getting new customers, creating new revenue streams, making a profit and being innovation - who has time to make employees happy. Aren’t they here to do a job anyway? Well yes, but they still need to know they make a difference. In this program, we’ll look at how happy employees can support your corporate initiatives and actually give you time back. And, it can all happen with minimal effort and budget. Learning Objectives (for our sheet) •Identify what your employees need from you •Align employee appreciation with corporate strategy •Set 3 goals to connect directly with your team •Develop strategies to incorporate engagement into every day work

    Learning Objective: Learn about laws being considered in Washington DC for 2018 Implementation techniques for recent compliance obligations Evaluate your own policies and procedures to ensure compliance this year
  • Using Universally Faceted Nano Content to Improve Findability
    Using Universally Faceted Nano Content to Improve Findability
    John O'Gorman Dec 12 2018 9:00 pm UTC 60 mins
    Technical communications has progressed from monolithic paper and digital manuals, to structured, topic-based authoring, and more recently down to 'microcontent' to improve quality, ease of access and consistency of message. 'Nano-content' is the next logical step in that progression and lives at the 'coalface' between content and data. It is the bridge between structured data and structured topics which, when properly managed, can add several new dimensions to technical publications work.

    Universally faceted nano-content is a technique that takes a page from GPS applications that use triangulation (latitude, longitude, and elevation) to locate things in geographic space. Locating things in digital space should be just as intuitive and precise.

    Join Scott Abel, The Content Wrangler, for this webinar with his special guest, John O’Gorman, Principal and Chief Disambiguation Officer at Quantum Semantics. John will walk through the process of identifying, classifying and using terminology to connect the language of a business or application to the content that supports its use. He will demonstrate how the same process can be extended to the content itself and how, in combination, faceted terminology takes findability to a whole new level.


    John O'Gorman is a 30-year veteran of the information management trenches. He is the inventor of a universal classification protocol called Q6, and co-founder of Q6FSA, an enterprise information management collaboration with Robert Vane in the UK. His experiences run the gamut from terminology stores and data catalogs, to executive information reporting, data warehousing, activity-based costing and technical communications, localization and internationalization. His big 'aha' moment came when he realized that all of them are made of the same stuff and follow the same rules.
  • The Value of Visual Content and a Simplified User Interface
    The Value of Visual Content and a Simplified User Interface
    Daniel Foster Dec 13 2018 4:00 pm UTC 60 mins
    It can be difficult to onboard users to new and complex interfaces and workflows. New research shows that images and video enhance understanding and retention of complex information and tasks and can even increase productivity, but software often changes quickly and requires regular updates and localization. How can we leverage the power of visual communication without having to constantly localize new visual content?

    Join Scott Abel, The Content Wrangler, and his special guest, Daniel Foster, Strategy Lead for TechSmith, for this free one-hour webinar. Daniel will show you how a Simplified User Interface helps you create powerful and useful images to help your users better understand your content, while extending its shelf life and often eliminating the need for localization.
  • The State of Technical Communication: 2019
    The State of Technical Communication: 2019
    Scott Abel, The Content Wrangler Dec 13 2018 6:00 pm UTC 60 mins
    Join Scott Abel, The Content Wrangler, in The State of Technical Communication 2019 webinar for a review of the troubles, trends, tools, and technologies impacting technical communication teams around the globe.

    Scott will share high-level results from our annual Technical Communication Industry Benchmarking Survey. Attendees will receive a complimentary summary of the survey results.
  • Turning Structured Content into 'How To' Videos
    Turning Structured Content into 'How To' Videos
    Wouter Maagdenberg, TXTOMedia Dec 13 2018 9:00 pm UTC 60 mins
    Structured content is an ideal starting place for creating and producing rich media in bulk. A new technology created by TXTOmedia transforms this native and localized written documentation into rich media, such as animation, live-action video, and interactive visuals in an automated, fast, and cost-effective way — enabling versioning and respecting existing workflow processes within large organizations.

    TXTOmedia supports XML and Structured Content in multiple languages which is then parsed by and transformed into rich media automatically. This allows you to take existing structured content and create video, slides, visual TOC, Hot Spot Images and Interactive Product Models.

    –Watch instead of read; visuals and video are preferred above text by most audiences.
    – Rich media creation is no longer a painful manual and disconnected process
    –Technical publications become more vital for sales.


    Wouter Maagdenberg started his career in 1996 with a specialized web agency for the media, music and sports industry in Amsterdam. He focussed on streaming media and continued to develop rich media software. In 2011 he sold his technology company to SDL. Today, Wouter focuses on the auto-creation of video and other rich media content. His company TXTOmedia delivers solutions to transform existing content into rich media such as animations and video for today's screens, AR and VR. 
  • Trainer's Corner: Keeping the Motivation Going
    Trainer's Corner: Keeping the Motivation Going
    Melanie Rogers, Training Team Lead at Rosetta Stone Jan 9 2019 7:00 pm UTC 60 mins
    It's a new year! After the holiday break, sometimes it's hard to get back in the groove. We've got some strategies to share to help you and your students get excited about language learning in 2019! We'll share some no-cost and low-cost things to do to prepare for the rest of the school year.
  • The Power of Case Studies: How to Build Credibility, Trust, and Influence
    The Power of Case Studies: How to Build Credibility, Trust, and Influence
    Deborah Monfette Jan 17 2019 6:00 pm UTC 60 mins
    Proving the success of your B2B products and services is the typical goal and focus of a case study. It’s been used for decades. But times have changed as B2B buyers self-educate and self-select. They anticipate case studies can help them get the information they need to make purchasing decisions.

    Join Scott Abel, The Content Wrangler, and his special guest, Deborah Monfette, Chief Content Writer and Strategist at Contenttriggers LLC, for this free one-hour webinar. In this webinar, Deborah will discuss four major things B2B buyers expect from companies in their search. You’ll learn 3 tips captured from 10 hands-on technology experts. These tips will help you give buyers what they expect and build more credibility, trust, and influence with your case studies even if you’re limited in what you can tell.

    Tip #1 — This key ingredient, often missing, can derail the credibility of your case study.
    Tip #2 — A critical strategy you must implement to build your buyer’s confidence and trust.
    Tip #3 — How to be the go-to resource and help buyers find relevant case studies.


    Deborah Monfette works with B2B technology companies to create engaging content that helps people see the possibilities for change and solve problems. She is the chief content writer, strategist, and founder at Contenttriggers LLC. Her experience spans over 20 years in high tech where she’s worked directly with customers in dozens of beta programs, conducted over 1000 sales and product demonstrations, and worked in support and training to solve problems and build customer loyalty. Her recipe for content success is a combination of her love for customer experience, creative thinking, storytelling, great design, and simplifying complex ideas.