Leadership in human resources requires an understanding of the strategic initiatives and the ability to align organizational talent with success. Planning for the future needs of human capital is a key component to success as an HR executive.
In this action-packed program, we will look at performance management through the lens of strategy and executive interactions. Attendees will walk away with an understanding of what to look for in a strategic plan, and how to craft performance discussions to ensure only those that are headed in the same direction as leadership are considered top talent.
We will review an HR Topics proprietary tool that helps organizations evaluate who is really top talent, and what those individuals might need to move to the next level. Finally, we conclude with recommendations of how to incorporate changes to the performance conversation into the organization and impact a culture shift that will drive results.
·Identify the strategic goals and initiatives for your organization
·Understand the business metrics that drive success in each organization
·Review external opportunities that will create meaningful change for top talent
·Create communication tools that will impact C Suite engagement
What are other organizations doing to increase Employee Engagement?
We collected feedback from over 180 organizations to find answers to these questions and more:
What are companies doing to increase employee engagement?
What is the ROI of employee engagement for most companies?
How do organizations effectively measure employee engagement?
Is employee engagement really working?
Which programs are most effective in boosting employee engagement?
Does employee engagement boost profitability?
Join us as we reveal the results from this 30-question study.
Being a patient in need of life-saving medical treatment can be cripplingly frightening—even the bravest humans often find their nerves of steel are no match for fear of invasive surgery or therapy for serious illnesses like heart disease or cancer. Many patients find themselves trapped on an anxiety-ridden ride made worse by the presence of poorly designed, ambiguous, frustrating and confusing healthcare content. Confusing jargon, misplaced focus, and a lack of empathy are common problems with information provided to patients during their journey toward healthfulness. But it doesn’t have to be that way.
Join Paul Perrotta for a lively discussion with Scott Abel, The Content Wrangler, about his recent battle with brain cancer. Scott will discuss the content challenges he discovered while attempting to navigate the disorganized, inconsistent, and often less-than-useful healthcare content provided to him by hospitals, doctors, laboratories, transporters, specialists, nurses, medical device companies, technicians, pharmacies, and insurance providers.
We’ll hear Scott’s first-hand account of his experiences navigating brain surgery and cancer treatments and learn how adopting a patient-focused content strategy may help professional communicators improve healthcare information provided to those who need it. Come prepared to ask questions of Scott.
One lucky attendee will win a free pass to Information Development World conference, November 27-29, 2018, in Menlo Park, CA. The theme of the conference is “Creating a Modern Online Technical Resource Center.”
According to ICMI research, 62% of contact centers believe their organization considers them a cost center. Contact centers have long been misunderstood, plagued by stereotypes, stigmas, and misconceptions. But contact centers of the future are uniquely positioned to fuel growth across the business through product enhancement, customer retention, and employee retention. The strategic contact center of the future won't just focus on people, process, and technology improvements, but products, too. Join us for this webinar to find out how your contact center can use all the customer data at your fingertips to empower smarter business decisions and boost the bottom line.
In this webinar, you will learn:
* How to establish processes for capturing, analyzing, sharing and using value-added information across the organization
* The link between driving strategic value and boosting employee engagement
* How other contact centers are driving ROI for their business
You've made it through the year! Our Training Team Lead wants to help you review the past school year and wrap up the year! It's important that learners don't stop learning, so we'll also review some ways to keep Rosetta Stone active over the summer months. Everyone will be ready to start next year and achieve more!
When Carrie Kerpen co-founded Likeable Media in 2007, the social media agency was one of the first of its kind. Six years later, when she stepped up to become CEO, times had changed. The market was crowded, the competition was fierce, and she couldn’t help but compare herself to the heads of other agencies, all of whom were pretty much the same: Loud. Extroverted. Male. In order to reinvent her company to keep up with the changing times and come out on top, Carrie had only one choice: She had to work it.
What is working it? Working it is about understanding who you are, what you want, and what you bring to the table. Working it means refusing to compare yourself to others and instead focusing on your own unique super-powers. Most important, working it is the key to unlocking the biggest secret for achieving success: There is no one right way. There is only your way.
Key takeaways include:
•How to use your gut to make smarter decisions, faster
•How to tap into your network to help you avoid blind spots
•How to make your weaknesses work for you, not against you
The intersection between technology and human security is a difficult challenge for any organization to tackle, and although detection technologies are advancing, criminals are rapidly evolving their techniques and tactics to even greater levels of sophistication.
Their attacks are difficult to detect, and even security administrators themselves fall victim.
Join Perry Carpenter, Chief Evangelist and Strategy Officer at KnowBe4, as he explains the value of better understanding human nature, patterns and success practices when using technology to build a more secure operating environment. Hear practical advice on how to make both security and technology work with (rather than against) human nature to help reduce technology friction and simultaneously raise the security posture and resilience of the organization.
Topics Perry covers:
- Looking at the multi-dimensional nature of security
- Finding relevant intersections between technology and behavior
- Strategies to make awareness stick
- Brainstorming activities for planning your custom "Human Firewall"
Productivity in retail is hot right now, but often thought about with a one dimensional, cost savings lens. In fact, better results tend to be achieved when everyone in the value chain has visibility of problems in order to develop collaborative solutions.
Join us for this webinar where BRC and PwC experts discuss the topic, share a client case study in detail and answer your questions.
Moving from legacy systems to modern technology can be a daunting task. Depending on the number of documents you currently have, just deciding what to move can be difficult.
Join The Content Wrangler and Stephani Clark of Jorsek LLC to learn how to perform a content audit, develop a conversion plan, and learn about other considerations when transferring content.
About Stephani Clark
Stephani Clark is a Customer Success Manager for easyDITA, a DITA Component Content Management System based in Rochester. She works to train and assist users of easyDITA’s software. Stephani also works on easyDITA’s information development team and spends about half her time creating technical documentation for the software.
Before she worked for easyDITA, Stephani spent over ten years working for her family’s energy efficiency company. During that time, she worked in sales management, operations, and project management. Stephani also developed the company’s training program and served as their National Training Administrator, which brought her to Rochester in 2010 when the company opened an office there.
Join us on Monday, April 30 at 2:00 pm to learn more about how to use SAP Enable Now to create a reliable and well-rounded performance support framework. This kind of framework should be designed to increase the productivity of corporate software users by providing the right knowledge or material at the right moment.
In this free 45-minute webinar, SAP will share experiences and lessons learned to overcome initial hurdles and how to plan and design an effective performance support program – either by using the embedded user assistance of SAP applications like SAP S/4HANA or SAP SuccessFactors or by starting from scratch. Learn how SAP Enable Now helps to create multiple different knowledge assets while keeping the efforts for the production and maintenance as low as possible. For more information, please visit the SAP Enable Now InfoCenter: https://enable-now.sap.com.
Introduction aux outils d’aide à la décision en RH
« Les tests c’est réducteur, ça met dans des cases !
L’être humain est plus complexe. La science ne peut pas tout mesurer. »
Avez-vous une voiture ? A-t-elle un contrôle technique à jour ? Avez-vous le permis ? Savez-vous lire l’heure ?
Voiture, conducteur, routes, code de la route, lecture de l’heure… qu’en est-il des tests et des questionnaires ?
Voyagez dans le monde de la mesure sans la démesure au cours d’un webinaire où nous vous présenterons le rapport entre tous ces sujets et la psychométrie.
With more and more states publishing their funding plans, the picture is becoming clear as to how the $2.925 billion Volkswagen Mitigation Trust Fund will make its way into stakeholders’ hands. Joe Annotti, senior programs manager for Gladstein, Neandross & Associates and a former U.S. EPA staffer, will identify the best opportunities for student transporters and how the industry stands to benefit from the funds. Join him during a free webinar on April 26 at 10 a.m. PT / 1 p.m. ET to learn about the latest information on this important emissions reduction grant opportunity.
Technology has changed the way teachers interact with their students, and how they teach! We'll review some important digital skills every teacher needs to know, and share some educational resources to make you more efficient, productive and maybe even ahead of your students!
It seems that we never have enough time in each day to do all we need to do, and adding learning a new language sometimes seems impossible. We have found that consistency is critical in learning a new language and we will share some best practices to help you find the time in your hectic life to meet your goal of language learning.
What does the path to a successful career in technology look like?
Join us as we listen to Elizabeth Austin, Chief Information Officer at Curvature – a leading provider of third party maintenance services - share how she not only ascended to, and thrived in a male-dominated role, but also how technology was not her original goal. She’ll share some of the most important lessons learned in her career thus far, including:
·Traversing the path from high-volume manufacturing/distribution to data centers
·Tips on how to survive and thrive in a male-dominated work environment
·How to be an endless seeker of problem-solving and learning opportunities to fuel career growth
·Insights from the SMS-Curvature merger and the evolution of an integrated IT global leader
·The “two-way” value of being part of a bigger picture (e.g., Society of Information Management and STEM-related initiatives)
Please check out Elizabeth's bio on the Curvature website for more info about her background and expertise! https://goo.gl/M2JAH9
FinTech is a hot and trendy industry with topics like blockchain, digital banking, and cryptocurrencies on just about everyone's lips. The peaked interest in the sector has even encouraged universities, such as Oxford, to create courses specifically for FinTech. Meet-up groups and accelerators are also constantly delivering workshops on the top skills needed to make candidates more attractive to hiring managers.
Join this session to learn:
Do you need a background in Financial Services or Tech?
The key skills that all FinTech start-ups will be looking for
The positives and negatives of working for a large institution
The positives and negatives of working for a start-up
CV hacks: some easy ways to make your CV more FinTech-friendly
Top resources available for people who want to learn more
With 91% of data breaches being the result of human error, security leaders, auditors, and regulators increasingly recognize that a more intentional focus on the human side of security is critical to the protection of organizations. However, organizations have been struggling with and debating the effectiveness of traditional security awareness and training.
Join Erich Kron, Security Awareness Advocate at KnowBe4, for this webinar "Making Awareness Stick: Secrets to a Successful Security Awareness Training Program" as he shares results-focused strategies and practical insight on how to build a world-class program.
Key topics covered in this webinar:
- Why awareness and training matters
- Key data points to help make the case for awareness in your organization
- Five secrets to making awareness work in 2018
- How to create your "Human Firewall"
Make this the year that you refuse to settle for mediocrity. Are you ready to go all-in?
While recent research shows that only 41% of customers prefer to contact companies via traditional “voice” channels, contact centers are still managing most customer interactions over the phone. Perhaps that's why 39% of customers would rather clean a toilet than reach out to a contact center? The good news: technology is making it easier than ever to understand customers and serve them more efficiently and effectively in their channel of choice. AI and Machine Learning are no longer futuristic concepts; when leveraged correctly, you can ensure more timely, relevant, and personalized service. The future is now. Are you ready?
In this webinar, you will learn:
* How to prepare for an AI implementation (IT, pperations, and knowledge management considerations)
* How AI can enable more personalized, consistent, and conversational service
* How AI can drive down the cost per contact
* How other organizations are using AI to improve the customer experience
Join us for an interactive and informative hour, complete with live audience Q&A.
This webinar is geared for those who are assessing their career options after a career break.
Whether you have taken time off to stay home with young children; to care for a sick parent; or to reassess your career plans, this session will provide a road map to define your values, goals and priorities, arm yourself with information, and chart your path to the job you want.
Leading Career Management Coach (CCMC) and Personal Branding Strategist, Pamela Weinberg, will help you to understand current job trends, networking strategies, resources for career research and social media job search strategies.
In this webinar we share the data and analysis from our research into employee engagement in retail, outlining some of the key challenges and some innovative solutions that have been implemented.
Improving employee engagement is high up the agenda of senior management in retail.
Employees who are motivated and more able to fulfill their potential are also more productive. With margins under ever increasing pressure, facilitating productivity gains has never been more crucial. However, improving engagement can be complicated and requires an in-depth understanding of some of the underlying issues holding engagement back.
Compensation is often the highest line item on any organizational budget. But do your employees really understand the value they receive from you - which goes WAY beyond their paycheck. We will look at the components of compensation that you should be talking to your employees about - and then easy ways for you to create statement in house without a lot of cost or trouble. Options are provided for external resources as well. HR certified - extra bonus, 1 SHRM or HRCI credit for attending!
•Evaluate your organizations total compensation package
•Consider options for do-it-yourself statements
•Create messaging to enhance overall employee communication
Join Dr. Tracy Maylett, for a presentation on “MAGIC: Five Keys to Unlock the Power of Employee Engagement.” Dr. Maylett will review the research behind the five keys and how managers can use MAGIC to increase engagement with their teams. During this session we will provide answers to the following questions:
What is the personal benefit of being engaged?
What is the difference between being satisfied with your job and being engaged?
How does each of the MAGIC elements contribute to engagement?
How do you avoid a victim mentality and take ownership for your engagement?
How can managers create an engaging work environment?
When you’re developing and refining a proposition, it can be easy to focus simply on what most people need and and how you can provide it as quickly and cost efficiently as possible. The 80/20 rule right?
Those involved in start ups are in the unique position of being able to re-write the rule book. They can be unconstrained within their design process by traditional corporate boundaries and move beyond something that works for most, to something that is both inclusive and extraordinary.
In this live webinar, I’ll share some of the key techniques we used to develop AnyGood? as a proposition that was “Diverse By Design”. This not only resulted in us having a far more ethical proposition, but one that was more desirable too.
If you’re in an early stage start up, or are in a larger organisation and have a proposition that’s being developed and refined, tune in and I’ll share my learnings.
Chatbots have a long way to go to be self-sufficient, but if you build them on a base of structured content, they can be a helpful content delivery tool today. Join The Content Wrangler, and Patrick Bosek of Jorsek LLC to learn how you can publish your DITA content to your chatbot.
As a part of this process, Patrick will talk about how chatbots fit into your total content delivery strategy, how to transform DITA content for chatbots, and how to update and maintain chatbots as a delivery system.
About Patrick Bosek
Patrick is a co-founder and Director of Customer Success at Jorsek LLC, the makers easyDITA. Since beginning with Jorsek LLC in 2005 Patrick has worked on a wide range of projects all focused on improving authoring, production, and distribution of content. Most recently, his primary focus has been empowering the users of easyDITA and generally advancing the product documentation industry.
Patrick is a software industry professional specializing in developing, productizing, and solving problems with product content software. He is a highly skilled developer, thoughtful manager, passionate customer advocate.
Ransomware is spreading at an alarming pace and infecting networks across all industries and company sizes, primarily through phishing attacks. The cyber criminals behind the attacks are furiously innovating and keeping ahead of the defenses. In this session, we will have an interactive discussion related to the latest in ransomware threats and how to best protect your organization and yourself against this growing threat.
This session will educate attendees about the newest features of ransomware strains designed to evade detection and spread in new and creative ways. It will also discuss recent attacks and how the organizations could have better protected themselves.
The session will examine:
• Current phishing trends
• Ransomware and how it is infecting networks
• Effective mitigation strategies
• Recovering from an attack
The world is changing. FAST. Technological innovation is re-shaping our retail workforce, perhaps more fundamentally and more rapidly than we could ever have imagined. In this webinar we consider what the future workforce could look like and what retailers might consider to keep pace today and get ahead tomorrow.
GDPR’s enforcement date begins May 25th – a day after this webinar. Is your organization ready? What if you are just getting budget for GDPR compliance efforts. What if you just learned about the GDPR and your organization is subject to this law. If any of these scenarios apply, this is the webinar for you!
Lisa Berry-Tayman, a long-time privacy and information governance professional, will discuss:
• Benefits of being fashionably late to the GDPR party
• Getting your GDPR efforts back on track (or getting on the track for some folks)
• Rethinking the timeline and action items (or creating a timeline and action items for some folks)
Crawl out from underneath your desk, uncurl from the fetal position, and join us for a Executive Women’s Forum webinar on May 24th.
Engagement is a learned competency. Join with us as we discuss how managers and leaders in your organization can learn to be engaged and engage their team members. Learn specific values that are associated with the engagement competencies and explore DecisionWise's new Engaging Leader Assessment.
Technical communication professionals revolutionized the publishing world with the introduction of structured writing and intelligent content. By adopting innovative methods, approaches, and content standards, we were able to craft and deliver content to multiple channels quickly, often with reduced effort and cost. And, we’re not done yet.
When technical content is required for global audiences, intelligent content alone is not enough to tackle the obstacles multilingual content introduces. Combining structured intelligent technical content, terminology management, and translation memory together can solve these challenges. We call this the Holy Trifecta of Intelligent Technical Content. When all three of these are leveraged together, we can produce consistent content that is on-brand, on-message, and easy to read in every language.
In this session, attendees will learn:
* A clear description of intelligent content, terminology management, and translation memory
* An understanding of how they are interrelated and why they are important to technical communication projects
* A game plan for coordinating all three in order to create intelligent content that works, all the time, on any device, in any language
Do you have a LinkedIn profile simply because you feel you ought to? Or, have you been meaning to set one up, but don’t know where to start? Chances are, even more advanced users of LinkedIn are not maximizing the platform to its fullest. With careful curation, it can be one of the most powerful tools in your arsenal, enabling new opportunities, driving new business and partnerships, and giving you the power to position yourself as a thought leader in your space. In this workshop, LinkedIn novices and vets alike will learn quick wins and ninja tricks to get LinkedIn to do the heavy lifting. Hear how to increase your profile strength, strategically grow your network, boost your search value, and much more. Discover how investing less than an hour per week can pay big dividends in achieving your personal and professional aspirations.
About the presenter:
Amanda Healy is an award-winning marketing demand generation leader, national speaker and keynote, and social media advocate. She currently works as a Senior Marketing Manager at TIBCO Software, driving global campaigns for the company’s enterprise integration and cloud solutions. She has trained world-class teams ranging from startups to Fortune 500 companies to leverage social media, and has spoken at industry-leading conferences including the Massachusetts Conference for Women, the Women In Technology International Summit, Microsoft Envision, Social Tools Summit, Watermark’s Lead On Conference for Women, and many more. Profiled by the Washington Post, interviewed by WBZ, lauded as “Social Genius” by the Boston Social Tools Summit, and named to BostonSpeak’s “24 Experts On How to Become a Great Public Speaker” list, Amanda is one to watch.
A-Z Bus Sales, ADOMANI, and Blue Bird present a webinar answering your questions on electric school buses in California. Learn more about available electric technology, infrastructure concerns, necessary training, funding opportunities and real-world experiences with developing an electric school bus fleet—all tailored specifically to applications in the Golden State.
What they don’t know WILL hurt them! Creating programs for Anti-harassment that work
You don’t want to be the next company on the evening news! But if employees don’t know the basics of identifying and reporting harassment how can we expect them to follow your procedures.
We will cover the basics you need to include in Anti-harassment and discrimination training, how to engage your audience and the legal compliance pieces that cover the responsibility your business has. If you are working in a company that expects you to be responsible for this with little or no budget for external training – this is the program for you!
You will learn:
·What are the key components of a training program
·How to align your message with your culture
·Engage employees to participate
·Covering legal obligations
In 2018, the pace of life and business is quick. Attention spans are short. Technical communicators need to catch up. Long text passages, with occasional graphics, don't always reach a large part of our audiences.
How can we create snappy visuals that enable people to learn what they need to learn quickly and painlessly?
How do we simplify complex concepts, with far less words, and content that is truly engaging?
Motion infographics combine the best elements of minimalism, instructional design, and information architecture to produce content that people love.
Join The Content Wrangler and Saiff Solutions for a discussion about infographics and their usefulness. We'll examine some examples of effective motion infographics, and hear from the creator of one of them.
By attending this webinar, you'll learn:
• What is so great about motion infographics?
• What does it take to produce effective, engaging visual content?
• What are the challenges?
• How do I get started?
Are your agents empowered to deliver outstanding service, or are they forced to navigate disjointed tools, and bound by policies or KPIs that ultimately result in frustrated customers? Agent empowerment is a critical component of the effortless customer experience, yet according to ICMI research, 74% of contact centers admit they prevent their agents from providing the best service possible. How can we change this? Join us on June 20th for an eye-opening discussion that will arm you with practical advice you can use to make positive changes in your contact center.
* Why agent empowerment is prerequisite for a seamless omnichannel customer experience
* Where to look for disconnects between the service contact centers provide, and the service customers expect
* How to recognize and remove common barriers preventing agent empowerment
Join us for an interactive and informative hour, complete with live audience Q&A.
Join us to hear about successful Rosetta Stone programs and how they achieved their goals thanks to high learner engagement. We will talk about what they do to drive learners to the program, keep usage up, and what they’ve learned along the way.
Recruiting has to be more then just filling a vacant position – and retaining top talent is all about making the right selection to begin with. Managers need to look at the scope of the role – and how that may have changed since the last person held the position. What do they really need in the future…and how can succession planning be impacted by hiring just the right person. Candidates look for jobs in a new way, and the tools available to managers to screen candidates should be utilized. Technology can be a huge time saver in communicating with and evaluating candidates. Tools in background evaluation and personality assessment will be reviewed to help managers determine which are appropriate to bring into their recruiting process. We will provide participants with recommendations to determine starting salary and the proper preparation of the offer letter. Finally, our discussion will conclude with the tools to identify top talent and ensure they are aligned with the long-term success of your organization.
·Options for filling the candidate pipeline
·Embracing technology while still creating a personal connection
·Utilizing pre-employment testing at the right time for the right results
·Development in background and credit check compliance
·Full cycle recruiting goes beyond the offer letter
In many organizations, language learning is a "nice to have" perk for employees. However, learning a new language impacts business results, including increasing employee retention, global expansion, and promoting collaboration, diversity & inclusion. Hear from the Return on Language Learning team on the benefits of improving communication in the workplace.