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Learning and Development

  • Operationalizing Town Hall Meetings
    Operationalizing Town Hall Meetings Hayes Drumwright, Founder and CEO of POPin Recorded: Aug 21 2018 37 mins
    Join Founder and CEO of POPin Hayes Drumwright as he talks about the way town hall meetings can impact your organization when done correctly. He'll share customer examples, give you a formula to follow when doing town hall meetings, and explain best practices when it comes to truly hearing your employees and allowing their feedback to impact the direction of your company.
  • The Employee Experience: Attract Talent, Retain Top Performers, Drive Results
    The Employee Experience: Attract Talent, Retain Top Performers, Drive Results Tracy Maylett and Matt Wride Recorded: Aug 21 2018 60 mins
    DecisionWise will help you understand how to create an engaged workforce. This is the age of the employee, and the majority of organizations are failing to meet their employee's expectations, why?

    The authors of the best selling book The Employee Experience will share best practices for improving the employee experience and creating engaged employees in your organization.

    What you can expect to learn:

    --What are the different contracts we make with our employees can lead to expectation misalignment.

    --The difference between the Employee Experience and Employee Engagement

    --Company maturity impacts your employee experience strategy.

    --Market trends that may impact the employee experience

    All attendees will receive a free book signed by the authors.

    Dr. Tracy Maylett: Tracy's business, coaching, and consulting background extends over a period of two decades and across five continents.Tracy is the Chief Executive Officer of DecisionWise, and is responsible for guiding the overall strategy of DecisionWise, as well as leading large-scale change efforts for clients throughout the globe.

    Matt Wride, JD:As DecisionWise’s Chief Operating Officer and executive consultant, Matt oversees the company’s operations, as well as its finance, legal, and administrative functions. He consults with executives around the globe on creating employee engagement at the organizational, team, and individual levels.
  • Her View on Making Investments
    Her View on Making Investments Jessica Gulick, CEO of Katzcy & Gail Ball, Managing Partner of Chestnut Street Ventures Recorded: Aug 16 2018 31 mins
    Cybersecurity is one of the fastest growing technology market areas. Women-owned technology companies are right in the midst of cybersecurity innovation by delivering products and solutions that protect consumers and businesses from ever-changing threats. Are you looking to help one of these companies grow by investing in their solutions? Perhaps you want to get in early and be a part of their mission to protect and prevent? If you answered yes, please join Jessica Gulick, Owner of Katzcy Consulting, and Gail Ball, Managing Partner of Chestnut Street Ventures, in a 30-minute webinar as they share their insights on identifying and investing in these exciting and fast-growing women-owned firms.
  • Make it Memorable: How to Make the Most of Customer Service Week
    Make it Memorable: How to Make the Most of Customer Service Week Adriana Thompson, Todd Hixson, Stephanie Jones, Erica Marois Recorded: Aug 15 2018 44 mins
    Want to show appreciation to your contact center agents, boost morale, and draw attention to the integral role the contact center plays in your organization? Customer Service Week (October 1-5) is the perfect opportunity! And while it may seem far away, October is just around the corner. Need help planning? Whether this will be your first year celebrating Customer Service Week, or your 20th, you don't want to miss this webinar! Join us to hear from three ICMI Global Contact Center Award winners. They'll share their favorite tips for making the most of Customer Service Week, as they arm you with inspiration to plan a memorable celebration for your team.
  • The Future of Work in the 21st Century: Multigenerational Teams
    The Future of Work in the 21st Century: Multigenerational Teams Monique Morrow, President & Co-Founder, The Humanized Internet Recorded: Aug 15 2018 51 mins
    The way in which we work is changing. Technology, social norms and economic influences are impacting the working world every day.

    Did you know the right to work is a human right? It allows men and women of all ages and backgrounds to become self-reliant in dignity and free from discrimination. At a time when technology is taking over the workplace and a younger demographic is entering most workforces, it's more imperative than ever to understand the future of work and how multi-generational teams can make a meaningful impact on your business.

    Tune in with Monique Morrow, Dedicated Futurist, Technologist and Advisor, as she discusses these ever-important topics, opportunities and calls to action.
  • [Panel] Women in ITSM: Opportunities, Lessons, Challenges and Advice
    [Panel] Women in ITSM: Opportunities, Lessons, Challenges and Advice Claire Agutter, Simone Jo Moore, Sally Bogg, Elisabeth Thomas, Andrea Kis Recorded: Aug 15 2018 61 mins
    Join Claire Agutter, Simone Jo Moore, Sally Bogg, Elisabeth Thomas and Andrea Kisfor an open, honest discussion about the opportunities, lessons and challenges found in a career in ITSM. From entering the industry, to forging a career and making a difference, this one-off panel discussion will explore all facets of being a woman in ITSM in 2018.
  • Gamification: Can game mechanics drive better employee performance?
    Gamification: Can game mechanics drive better employee performance? Sri Chellappa, President-Engagedly Recorded: Aug 2 2018 24 mins
    Gamification is widely used in the consumer focussed industry to drive adoption and engagement with the brand. In this webinar we will explore how game mechanics can be set up drive better employee engagement and consequently better performance outcomes
  • Why Leaders Must Be the Change Agents
    Why Leaders Must Be the Change Agents Nikki Barua, CEO, BeyondCurious Recorded: Aug 1 2018 60 mins
    Cultural shifts and changing expectations, not just the advancement of technology, are transforming customer experience.

    Join this live webinar with Nikki Barua, CEO of BeyondCurious, to:

    - Recognize why looking outside your industry is no longer a creative exercise, but a business imperative in the age of Amazon.
    - Learn valuable lessons from other industries to ignite change within your own.
    - Unlock value by transforming your organization into a truly digital business.
    - Generate momentum with a culture of innovation – one that is constantly adapting to a disruptive environment that doesn’t stand still.
    - Understand the capabilities, mindset and skillsets needed to adopt this approach, and how you can be the change agent that helps your organization successfully navigate through risk and uncertainty.
  • Levers of Human Deception: The Science and Methodology Behind Social Engineering
    Levers of Human Deception: The Science and Methodology Behind Social Engineering Perry Carpenter, Stu Sjouwerman Recorded: Jul 26 2018 52 mins
    No matter how much security technology we purchase, we still face a fundamental security problem: people. This webinar will explore the different levers that social engineers and scam artists pull to make us more likely to do their bidding.

    Join Stu Sjouwerman, CEO at KnowBe4, and Perry Carpenter, Chief Evangelist and Strategy Officer at KnowBe4, as they provide fun and engaging examples of mental manipulation in everyday life: from the tactics used by oily car dealers, to sophisticated social engineering and online scams. Additionally, We'll look at how to ethically use the very same levers when educating our users.

    Key Takeaways:
    - The Perception Vs. Reality Dilemma
    - Understanding the OODA (Observe, Orient, Decide, Act) Loop
    - How social engineers and scam artists achieve their goals by subverting - OODA Loop's different components
    - How we can defend ourselves and our organizations
  • Man Versus Machine for Editing Content
    Man Versus Machine for Editing Content Val Swisher Recorded: Jul 26 2018 54 mins
    With the continued development of natural language processing (NLP), there are more software applications, doing more types of editing, than ever before. We will cover how an NLP works, editing tasks best done by a machine, and instances where only a trained human editor will really get the job done.

    In this talk, learn more about:

    * What is a natural language processor and how does it work?

    * What types of editing are done best by an NLP?

    * What types of editing are best saved for people?

    * How to use both machine editing and human editing to your best advantage
  • Your Complete School Bus Engine Study Guide
    Your Complete School Bus Engine Study Guide Cummins, Inc. Recorded: Jul 26 2018 49 mins
    Experts from Cummins discuss various ways fleets can improve their operations. This free webinar covers tips on topics such as engine reliability, the importance of torque and improving efficiency.
  • 360-degree Feedback Coaching Best Practices
    360-degree Feedback Coaching Best Practices Dan Deka, Sr. Consultant and Executive Coach Recorded: Jul 26 2018 59 mins
    During this webcast we’ll share the best methods debriefing and coaching from the results of a 360-degree feedback survey. The course prepares HR professionals to coach individuals, interpret individual and group reports, and guide the development planning and follow-up with participants.
  • What Most Computer Security Defenses Are Doing Wrong and How to Fix It
    What Most Computer Security Defenses Are Doing Wrong and How to Fix It Roger Grimes, Data-Driven Defense Evangelist Recorded: Jul 24 2018 55 mins
    Most companies have huge gaps in their computer security defenses, and can be compromised at will by a determined hacker. The industry even has a term for it: “Assume Breach”.

    But it doesn’t have to be that way!

    Join Roger A. Grimes, a 30-year computer security consultant and author of 10 books, for this on-demand webinar where he explores the latest research on what’s wrong with current network defenses and how they got this way. Roger will teach you what most organizations are doing wrong, why, and how to fix it. You’ll leave this webinar with a fresh perspective and an action plan to improve the efficiency and effectiveness of your current computer security defenses.

    Roger will teach you:

    - What most companies are doing wrong, why, and how to fix it
    - An action plan to improve the effectiveness of your computer security defenses
    - How to create your “human firewall”
  • Plan Ahead: Seatbelts on School Buses
    Plan Ahead: Seatbelts on School Buses SafeGuard Recorded: Jul 24 2018 57 mins
    Monica Coburn, SafeGuard student transportation manager, shares how she successfully implemented lap/shoulder seat belts onto her school bus fleet and how student transporters can do the same in the wake of safety recommendations made by the NTSB.
  • Driving Meaningful Improvement to Annual Employee Engagement Scores
    Driving Meaningful Improvement to Annual Employee Engagement Scores Dave Husted, Vice President and Julie Mitchell, Director of Enterprise Program Management Office at SCL Health Recorded: Jul 18 2018 31 mins
    Join POPin with guests from SCL Health, Dave Husted, Vice President and Julie Mitchell, Director for a special webinar where we’ll hear how they leveraged POPin to drive meaningful improvements to their annual Press Ganey engagement survey scores.

    Our 30-minute webinar will share real tactics for leaders on conducting meaningful conversations with employees not just to diagnose the cause of low engagement scores but ultimately to surface the real opportunities for improvement. Learn how to listen to employees and take action with their feedback to build trust and create buy-in for the actions you implement. Dave and Julie will guide us through their experiences as leaders and POPin creators.
  • How to Harness the Power of Predictive Customer Journey Mapping
    How to Harness the Power of Predictive Customer Journey Mapping Anne Palmerine, Charlie Godfrey, Erica Marois(moderator) Recorded: Jul 18 2018 59 mins
    Whether your organization wants to improve customer satisfaction, boost productivity, or increase revenue, the customer journey is at the heart of it all. And with today’s customer expectations on the rise, getting customers to the right agent, at the right time is critical. The problem? Most businesses think they’re doing a better job of meeting customer expectations than they really are. In fact, Genesys research indicates that only 19% of businesses have a dedicated customer experience team to manage the experience.

    Ready to differentiate yourself from the competition? Find out how predictive routing is becoming a fundamental part of delivering the genuinely omnichannel experience that customers now expect.

    In this webinar, you will learn:

    *How to match the right agent with the right customer
    *How to bring sales, service, and marketing together to enhance the customer experience
    *How leading contact centers are leveraging the latest predictive routing technology

    Join us for an interactive and informative hour, complete with live audience Q&A.
  • Creative Interviewing - Thinking Beyond the Question
    Creative Interviewing - Thinking Beyond the Question Lori Kleiman, Owner, HR Topics Recorded: Jul 12 2018 32 mins
    Recruiting has to be more then just filling a vacant position – and retaining top talent is all about making the right selection to begin with. Managers need to look at the scope of the role – and how that may have changed since the last person held the position. What do they really need in the future…and how can succession planning be impacted by hiring just the right person. Candidates look for jobs in a new way, and the tools available to managers to screen candidates should be utilized. Technology can be a huge time saver in communicating with and evaluating candidates. Tools in background evaluation and personality assessment will be reviewed to help managers determine which are appropriate to bring into their recruiting process. We will provide participants with recommendations to determine starting salary and the proper preparation of the offer letter. Finally, our discussion will conclude with the tools to identify top talent and ensure they are aligned with the long-term success of your organization.

    In this webinar, you will learn:
    ·Options for filling the candidate pipeline
    ·Embracing technology while still creating a personal connection
    ·Utilizing pre-employment testing at the right time for the right results
    ·Development in background and credit check compliance
    ·Full cycle recruiting goes beyond the offer letter
  • How to Grow Your Hi-Tech Business with Branding, Content & Storytelling
    How to Grow Your Hi-Tech Business with Branding, Content & Storytelling Jean Ginzburg, CEO, Ginball Digital Marketing Recorded: Jul 11 2018 51 mins
    To get your brand message across to your audiences, it’s key to know where they are hanging out. With users now spending an average of 20 minutes per day on social media, most of the audiences audiences of hi-tech companies are hanging out on either Facebook, Instagram, LInkedIn, Youtube or another social media platform. Before we can get onto social media, it’s pertinent to craft a message about our brand and about our products or services.

    Join this live webinar with Jean Ginzburg, Digital Marketing Expert and #1 Best-Selling Author, as she covers how best to extract the message from your own business and how best to create it for your target audience.

    Once we have crafted our message, we will cover on how best to create content, what types of content works best now and the components of a well-crafted content piece. And now we are ready to distribute our messaging and content across social media. We will also cover specific examples of branding, messaging, content and social media from the hi-tech and SaaS industries.
  • Your Interview Process: A 360° Transformation
    Your Interview Process: A 360° Transformation Kelly Powers, Product Marketing Manager, Yello Recorded: Jul 11 2018 57 mins
    Join Yello as they explore how to transform your interview process for all parties involved!

    Does the interview scheduling process keep you up at night? Do you wish your team could spend less time coordinating efforts and more time having strategic conversations? Listen in as Yello examines the interview process from all angles- our candidates, our interviewers and of course our recruiters - to give you practical tips and tricks to streamline & enhance the interview process.

    In this webinar, you will learn:
    -Keys to enhancing the candidate experience throughout the interview process
    -How to ensure each interview - from initial screen to final round - is valuable and efficient for your interviewers
    -How recruiters can reduce time spent on scheduling coordination activities
    -The benefits & insights of investing in interview scheduling technology

    Presenter Bio:Kelly Powers is the Product Marketing Manager at Yello, a company that builds talent acquisition software to help eliminate the gaps in the hiring experience. In her current role, Kelly leads the go to market strategy for Yello's product suite. Prior to her current role, Kelly was a Principal in Yello's solution consulting practice, serving clients in an advisory capacity on end-to-end solution architecture. With a background in Human capital consulting, Kelly has a passion for HR technology and brings a wealth of expertise leading enterprise-wide HR transformations enabled by technology.
  • The Senior Managers and Certification Regime: Reflections on the first two years
    The Senior Managers and Certification Regime: Reflections on the first two years Robbie Sinclair & Sarah Hitchins Recorded: Jul 3 2018 59 mins
    The Senior Managers and Certification Regime (SMCR) has been in force for just over two years. Within that period, firms have experienced a number of risks and challenges, especially in relation to assessing breaches of the Code of Conduct and fitness and propriety issues.

    In this webcast, Robbie Sinclair and Sarah Hitchins, Senior Associates of Allen & Overy, will highlight some of the key risks and challenges that firms have encountered over the past two years in relation to the SMCR, as well as how these risks and challenges have been managed in practice.
  • How can Admins Support Their Learners?
    How can Admins Support Their Learners? Rosetta Stone Client Services Team Recorded: Jun 28 2018 46 mins
    Join us to hear about successful Rosetta Stone programs and how they achieved their goals thanks to high learner engagement. We will talk about what they do to drive learners to the program, keep usage up, and what they’ve learned along the way.
  • How Your School Buses Can Help Stretch Tight Budgets
    How Your School Buses Can Help Stretch Tight Budgets ROUSH CleanTech Recorded: Jun 28 2018 54 mins
    This webinar presented by School Transportation News and ROUSH CleanTech will focus on the cost-saving benefits afforded to school bus operations that switch to propane autogas, a clean-operating, domestically produced alternative fuel.
  • The Future of Content: The Content Professional’s Primer to AI & Chatbots
    The Future of Content: The Content Professional’s Primer to AI & Chatbots Val Swisher Recorded: Jun 28 2018 60 mins
    Join subject matter expert, Val Swisher, for a highly illuminating and thought-provoking exploration into artificial intelligence (AI) and its potential impact on the future of content.

    In this talk, learn more about:

    * How, at its heart, AI is a sophisticated natural language processor.

    * The synergy between content management/taxonomies and training AI natural linguistic patterning.

    * How content management is critical to AI effectiveness in data mining dark content and determining future applications such as virtual agents and chatbots.
  • GDPR For Consultants- The Opportunity Continues
    GDPR For Consultants- The Opportunity Continues David Marsh, OFG Limited Recorded: Jun 28 2018 62 mins
    25th May 2018 saw the introduction of the General Data Protection Regulation (GDPR). It's one month on from the 'Go Live' date and the opportunity continues for Consultants to work with the estimated 80%+ UK organisations that are not fully GDPR ready. In this webinar we will be covering:


    What the opportunity is
    The 5 key tips to win business
    Who to target…you may be surprised
    The 12 GDPR key areas to get right
    What best practice looks like
    Access to the GDPR tools, templates and techniques


    David Marsh is an In Touch Networks consultant and also a director of OFG Limited, which has invested more than 4,000 hours of research and worked with more than 2,500 organisations (including the ICO regulator) implementing GDPR best practice. This will be your opportunity to ask your questions and discover how you can help your business as well as your clients business in becoming GDPR ready.
  • Vous avez dit lâcher-prise ?
    Vous avez dit lâcher-prise ? Audrey Costalin Recorded: Jun 28 2018 47 mins
    « Cesse de vouloir comprendre ou de tout contrôler, cesse d’y réfléchir, cesse de vouloir sauver le monde… Lâche-prise ! », comme s’il suffisait de le dire, pas aussi simple que ça !
    Alors lâchons le lâcher-prise ;-)
    Et si nous accueillions plutôt l’autre tel qu’il est et nous-mêmes tels que nous sommes. En quoi l’indicateur de personnalité MBTI peut nous aider sur ce chemin? Qu’est-ce qui est facile pour certains et plus difficile pour d’autres ? Comment reconnaitre ce à quoi nous nous accrochons ? Sur quoi nous appuyer pour continuer à agir sans nous inquiéter du résultat ?

    Nous aborderons ensemble quelques pistes de réflexion sur ce thème en lien avec le MBTI.
  • Mentoring for Success! A cost efficient and trusted solution
    Mentoring for Success! A cost efficient and trusted solution Kat Turner, Education Portfolio Manager, ITSM Zone Aug 23 2018 3:00 pm UTC 60 mins
    What is mentoring? What’s the difference between coaching and mentoring? Is mentoring relevant to my organization? What are the strategies and benefits?

    Mentoring is a cost efficient and trusted solution to many of the problems surrounding communication and staff development within an organization.

    All new members of staff, regardless of seniority, should have an appointed mentor to assist in the induction process; the need for ongoing support with all aspects of practice is particularly important for success and happiness!

    This session will seek to debunk the confusion and uncertainty that often surrounds a developmental mentoring role, outlining clearly the responsibilities of the mentor and mentee and highlighting what is to be avoided. Coaching techniques and their appropriateness will be investigated, alongside how to apply these in an agile environment, finishing with strategies on how to embed a mentoring scheme and the benefits for individuals, team and organization!
  • Creating a Lasting Content Strategy for Your Business Using Tech Platforms
    Creating a Lasting Content Strategy for Your Business Using Tech Platforms Jean Ginzburg, CEO and Founder, Ginball Digital Marketing Aug 23 2018 4:00 pm UTC 60 mins
    Content is now the way that businesses should be selling their products and services. Creating a consistent content strategy will set you up for success. Content can consist of various types of media, such as video, audio and written blogs or articles. Using technology to create, distribute and schedule your content will keep your business top of mind for your ideal target market. Join this live webinar with Jean Ginzburg to learn more about how to develop a content strategy for your business.

    About the speaker:
    Jean Ginzburg is a #1 best-selling author, serial entrepreneur, digital marketing expert with more than 10 years of industry expertise helping companies scale revenue, optimize sales and marketing processes and improve productivity. Jean is the CEO and Founder of JeanGinzburg.com, a digital marketing education company and Ginball Digital Marketing, a digital marketing agency. Jean's clients range from brand name Fortune 500 companies to innovative start-ups. Additionally, Jean is a contributing writer for AMEX Open Forum, Influencive and Authority Magazine. In July 2018, Jean was named a "Women to Watch" by Colorado Biz Magazine.
  • Unifying School Bus Surveillance with District-Wide Security
    Unifying School Bus Surveillance with District-Wide Security Monica Marcos, Marketing and Sales Specialist, Safety Vision Aug 29 2018 6:00 pm UTC 60 mins
    This free webinar presented by Safety Vision and School Transportation News shows you how to use unified security systems including video to improve safety at schools and on school buses.
  • The Tale of the Structured Closet: How Structured Content Saves Time & Money
    The Tale of the Structured Closet: How Structured Content Saves Time & Money Val Swisher Aug 30 2018 5:00 pm UTC 60 mins
    This webinar introduces the basics of structured authoring. We will discuss what structured authoring is, how it differs from unstructured writing, the tools you need to support it, and more. If you don’t know what structured authoring is, or if you have lingering questions about the topic, this webinar is for you.

    What you will learn:
    * The differences between unstructured writing and structured writing
    * How to organize structured content
    * What a taxonomy is and how to use it
    * How structured content separates text from format
    * How translation works in a structured environment
  • Employee retention: Language training makes workers want to stay
    Employee retention: Language training makes workers want to stay Melanie Rogers, Jack Marmorstein, Chris Brotherson Sep 6 2018 6:00 pm UTC 60 mins
    Global organizations are recognizing the massive cost of employee turnover. L&D leaders are, in turn, investing more in employee development to drive increases in employee engagement and retention. From implementing English language training for hourly workers, or advanced English for limited English proficiency (LEP) employees looking to advance in a business setting, to offering world language training for global managers, L&D leaders are offering language learning to increase engagement and retain colleagues.
    A recent Rosetta Stone study reports that 80% of employees who participated in language training felt more positively towards their employer, and 66% felt more engaged with their work. In some organizations, employers have been able to attribute a 19% reduction in employee turnover to language learning. Join this webinar to see how this could look within your organization.
    You’ll Learn:
    •Opportunities within a global organization to improve employee retention with language learning programs
    •The benefits of mobile/technology-based learning and live tutoring as a combined approach
    •Success stories from organizations that improved their retention rates with language
    •What a language learning program looks like within a global organization
  • How to Reuse Localized DITA Content
    How to Reuse Localized DITA Content Mike Rice Sep 11 2018 5:00 pm UTC 60 mins
    Reusing content has substantial benefits over copying and pasting. However, reusing content can be complex to manage without proper guidelines, especially when that content is translated into multiple languages.

    Join Scott Abel, The Content Wrangler, and his special guest, Mike Rice, Customer Success Manager at Jorsek LLC, the publishers of easyDITA, to learn some reuse strategies for localized content so you can safeguard your reuse cases.

    TAKEAWAYS: Attendees will learn about basic reuse types, localization considerations, and guidelines to avoid translations problems.

    ABOUT MIKE RICE

    Mike Rice is a user-centered professional with over 20 years of experience in technical communication, and a tested eye for transforming how information is managed. Mike is thrilled to be supporting information professionals using easyDITA, and to help them focus on their content, its meaning, its value, and its connections.
  • Forecasting the Future: Strategies for Long-Term Contact Center Planning
    Forecasting the Future: Strategies for Long-Term Contact Center Planning Justin Robbins, Paul Chance, Erica Marois (Moderator) Sep 12 2018 5:00 pm UTC 60 mins
    With all of the change that’s happened in contact centers over the past 10 years, it may be daunting to think about the years ahead, but it’s a necessary and revealing exercise. Strategic, long-term planning enables organizations to prepare for and anticipate investments in technology, shifts in their workforce, and evolutions in their methods for delivering service. But how far out should a long-term plan go? And what should or shouldn’t be included in the process?

    In this ICMI webinar, you’ll hear from contact center expert Justin Robbins on how long-term planning has changed in recent years, what’s the most effective data for future planning, and ways to leverage the changes in technology and customer expectations to your advantage.

    Attend this webinar to learn about:

    - Designing long-term models for staffing and planning
    - The future of occupancy, service level, and other key WFM metrics
    - Benchmarks and best practices for long-term contact center planning
    - The latest advances in long-term forecasting capabilities
  • Trainer's Corner: Meet the K-12 Training Team
    Trainer's Corner: Meet the K-12 Training Team Rosetta Stone Training Team Sep 12 2018 6:00 pm UTC 60 mins
    Our Training Team is ready to help you learn more about Rosetta Stone, and share their favorite things about our products, and working with our clients. Join us for a Q&A session to kick off the school year!
  • The Future is Now: Neuroscience, Chatbots, Voice, and Microcontent
    The Future is Now: Neuroscience, Chatbots, Voice, and Microcontent Rob Hanna and Barry Saiff Sep 13 2018 3:00 pm UTC 60 mins
    If you're like many of us in tech pubs, your company has already dipped their toes into the rapidly developing field of chatbots and voice. Or perhaps your company is already waist-deep in it and they've tasked you with creating new content on a new system procured specifically for chatbots. Or worse, they've begun hiring a new class of writer, called the UX writer, to develop chatbot content in some other department that copies and pastes content from your technical manuals into chatbot databases. Or perhaps none of this is happening yet, but you want to get ahead of the curve.

    Now what if we told you that you can source chatbot and voice content directly from your structured technical content? What if we told you that rewriting and restructuring your content for chatbots could make your content far more accessible for users in your traditional content delivery channels? What if we could show you that this evolution in structured writing was simply a continuation of our journey down the path to developing structured content for DITA and other topic-based architectures?

    Join host, Scott Abel, The Content Wrangler, and his special guests Rob Hanna, President of Precision Content Authoring Services, and Barry Saiff, Founder and CEO of Saiff Solutions, as we introduce the concept of microcontent as a core component of structured topics.

    Attendees will learn how industry trends point to the emergence of smaller, more precise, componentized content, why writing and classifying content based on user intent matters, how topic structures can support microcontent within topics, and how microcontent is published and consumed by emerging technologies
  • The Triangle of Product Knowledge: Connecting the Dots with Digital Experience
    The Triangle of Product Knowledge: Connecting the Dots with Digital Experience Joe Gelb Sep 13 2018 5:00 pm UTC 60 mins
    In most companies, the majority of knowledge around your product falls into one of three categories: technical documentation, knowledge articles, and community discussions. Each type of knowledge, authored and managed by different stakeholders, has an essential role in bringing a varied perspective serving the cycle of evaluating, purchasing, using, troubleshooting, and maintaining your product, all of which contribute to overall customer success.

    Join Scott Abel, The Content Wrangler, and his special guest, Joe Gelb, Founder and President of Zoomin Software for this free one-hour webinar on the Triangle of Product Knowledge.

    Documentation represents the formal, curated, long-tail knowledge backed by product management and engineering. Knowledge articles and FAQs represent the focused in-the-trenches know-how compiled by your support and service organization garnered from real-life use. Community discussions represents crowd-sourced knowledge from power users inside and outside of your company.

    In this webinar, Joe will examine trends towards connecting these varied forms of content into a unified digital experience, helping your company drive up the value of your content, with the ultimate goal of achieving higher customer satisfaction.
  • How Language Learning Creates Opportunities for South Carolina’s K-12 Students
    How Language Learning Creates Opportunities for South Carolina’s K-12 Students Mohamed Abdel Kade, Dr. Danny Merck, Dr. Cynthia Cash-Greene, Elisabeth Kovac | Hosted by Rosetta Stone Education Sep 17 2018 2:00 pm UTC 60 mins
    South Carolina educators—in partnership with the state’s business leaders, policymakers, parents, and others—are transforming K-12 instruction to better prepare students for success in college, career, and life. A key component of this effort, guided in part by the state Department of Education’s South Carolina Profile of a Graduate, calls for every student to master multiple languages and develop a global perspective before graduation.

    Research shows that language learning offers students:
    - Increased opportunities for personal and academic growth
    - Exposure to new cultures and viewpoints
    - Stronger preparation for college and career success

    During this one-hour session, which includes Q&A time, we’ll discuss the benefits of language learning, its impact on society, and why it is critical for all K-12 students in South Carolina.

    Our expert panelists are:
    - Mohamed Abdel-Kader, executive director of the Stevens Initiative at the Aspen Institute and former deputy assistant secretary for international and foreign language education for the U.S. Department of Education under President Barack Obama
    - Dr. Danny Merck, superintendent of Pickens County and former vice chair of the South Carolina Education Oversight Committee
    - Dr. Cynthia Cash-Greene, chief instructional services officer at Orangeburg School District 5
    - Elisabeth Kovacs, deputy director of workforce development for South Carolina’s Department of Commerce

    Working in together, we can create school systems that provide more equitable learning solutions for all of South Carolina’s students.

    Reserve Your Spot Today!
  • Trainer's Corner #5: Advocating for Language Training
    Trainer's Corner #5: Advocating for Language Training Louise Walker Sep 26 2018 7:00 pm UTC 60 mins
    In many organizations, language learning is a "nice to have" perk for employees. However, learning a new language impacts business results, including increasing employee retention, global expansion, and promoting collaboration, diversity & inclusion. Hear from the Return on Language Learning team on the benefits of improving communication in the workplace.
  • Design Thinking and Content Strategy
    Design Thinking and Content Strategy Buck Bard Sep 27 2018 8:00 pm UTC 60 mins
    Design thinking may conjure up images of groundbreaking products like the iPod, Tesla, and Uber, but design thinking is just an innovation tool that can be applied to most any process. Design thinking isn’t just for product design; it can transform your content strategy.

    Join Scott Abel, The Content Wrangler, and his special guest, Buck Bard, Content Strategist and Chief Harbinger of Canary Works, for this free one-hour webinar. Learn how you can use design thinking to transform your content strategy from someone who does it every day.

    Attend this webinar to learn what design thinking is by learning its parts; to learn how design thinking can be applied to the process of developing and executing on your content strategy, and discover some free and easy to use tools that you can start using today.

    ABOUT BUCK BARD

    Buck Bard is the Chief Harbinger at Canary Works. He has been designing and delivering innovative learning solutions for over 25 years. Canary Works was created to promote Innovation, Digital Transformation, and Design Thinking. Through a series of experiential workshops, we help guide organizations discover and draw a roadmap to possible futures. We work with teams and individuals to find the intersections of the strengths of their cultures and their strategic goals, using sound learning principles.
  • BrightTALK Coding Academy: Taking a Leap into Software Development
    BrightTALK Coding Academy: Taking a Leap into Software Development Amanda Cavallaro, Full Stack Developer and Google Developer Expert Oct 2 2018 7:00 am UTC 60 mins
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  • IR35 and Employment Status: Government Policy and Recent Court Cases
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    The landscape around tax and employment status is rapidly changing, with huge implications for independent professionals and the self-employed. Possible changes to IR35 in the private sector are worrying many, while the government is considering radical changes to the employment status framework following the Taylor Review. While all this is going on, courts are continuing to make new case law with crucial judgements on Uber, the BBC and Pimlico Plumbers.

    IPSE’s policy team will give you the latest update on this far-changing area, and analyse what the implications are for the UK’s 4.8 million self-employed as well as our broader flexible labour market.

    During this webinar we will discuss the following:
    • Proposed changes to IR35 in the private sector – update and implications
    • Government action on employment status – Taylor Review and Employment Status Consultation
    • Recent court cases – Uber, BBC and Pimlico Plumbers

    Speakers:
    Andy Chamberlain, Deputy Director of Policy and External Affairs
    Jordan Marshall, Policy Development Manager
    Chris Piggott-McKellar, Head of Press and PR
  • Publishing DITA Content to a Chatbot
    Publishing DITA Content to a Chatbot Patrick Bosek Oct 9 2018 8:00 pm UTC 60 mins
    Chatbots have a long way to go to be self-sufficient, but if you build them on a base of structured content, they can be an extremely helpful content delivery tool.

    Join Scott Abel, The Content Wrangler, and his special guest, Patrick Bosek, co-founder of Jorsek LLC, makers of easyDITA, to learn how to you can create a chatbot using your DITA content.

    As a part of this presentation, we’ll discuss how chatbots fit into your total content delivery strategy, how to transform DITA content for chatbots, and how to update and maintain chatbots as a delivery system.
  • The Value of Visuals: How Visuals Can Unlock Dramatic Savings in Productivity
    The Value of Visuals: How Visuals Can Unlock Dramatic Savings in Productivity Ryan Knott Oct 11 2018 5:00 pm UTC 60 mins
    We've all seen statistics suggesting people process and engage better with visual content over text. But what does the science actually say? In 2018, TechSmith embarked on a first-of-its-kind comprehensive study of visual communication in the workplace. The results are eye-opening to say the least. Using opinion data, scientific research, and economic modeling, the new study reveals how businesses are discouraging employee engagement and leaving productivity on the table. The study also points to solutions to fix these challenges.

    Join Scott Abel, The Content Wrangler, and his special guest, Ryan Knott, Public Relations Specialist for TechSmith Corporation, for this free one-hour webinar. Attendees will learn what their employees really want in their workplace communications, how visual content helps people perform better, and just how easy it can be to add more visual content to workplace communications.

    ABOUT RYAN KNOTT

    Ryan Knott has more than 20 years of experience managing communications and content strategy, public relations, social media, and media relations. He joined the TechSmith team in 2016, and previously worked at nonprofits, the Michigan Department of Education, and as a coach, communications director, and announcer, for a number of Michigan roller derby teams. Ryan is passionate about creating content that communicates clearly, engages audiences, and inspires action.
  • Debunking Customer Experience Myths
    Debunking Customer Experience Myths Lynn Hunsaker Oct 11 2018 8:00 pm UTC 60 mins
    Ask ten people what customer experience or customer-centricity means and you could get ten different answers. This is a grave concern as studies show 90% of executives say customer experience is mission-critical. Like any hot topic, everyone wants to join the bandwagon, claiming their products and services enhance customer experience and customer-centricity. This has muddied the waters as mainstream adoption follows what’s advocated by the biggest marketing budgets and as benchmarking studies underscore mainstream practices.

    Join Scott Abel, The Content Wrangler, and his special guest, Lynn Hunsaker, Chief Customer Officer of ClearAction Continuum, for this free, one-hour webinar. Lynn will go beyond “best-practice” to a clear view of what’s what in customer experience and customer-centricity. Recent studies show that no brands today – even the ones perpetually at the top of the most admired companies lists – are performing to customer experience quality expectations.

    In this webinar, we’ll take a look at who’s doing best, and what’s still needed to deliver the financial promises of a truly customer-centric business. Join us to 1) Get real: what’s customer experience and what’s customer-centricity from customers’ viewpoint? 2) Raise your game: practical ways to leapfrog current practices to achieve higher performance, and 3) Keep it real: how to instill momentum to make highly profitable customer-centricity a way of life.
  • Trainer's Corner: Common Tech Challenges and How to Fix Them
    Trainer's Corner: Common Tech Challenges and How to Fix Them Melanie Rogers, Training Team Lead at Rosetta Stone Oct 17 2018 6:00 pm UTC 60 mins
    We know that technology can be challenging to implement in the classroom. Your days move quickly, so we want to take some time to provide you with our top tips & tricks to troubleshoot and solve technology problems while using Rosetta Stone. We'll talk about headsets!
  • Trainer's Corner #6: Proving the value of language learning to leadership
    Trainer's Corner #6: Proving the value of language learning to leadership Louise Walker Oct 23 2018 7:00 pm UTC 60 mins
    Hear from the Rosetta Stone Return on Language Learning team on best practices for proving the value of language learning (and other eLearning programs) to the leadership team.
  • Answers to the World’s Scariest Employment Law Questions
    Answers to the World’s Scariest Employment Law Questions Mark Toth, Chief Legal Officer of ManpowerGroup™ North America, and Neil Alexander, of Littler Mendelson. Oct 31 2018 7:00 pm UTC 60 mins
    Join ManpowerGroup for a complimentary webinar designed to reduce your employment law nightmares.
    In this engaging and interactive webinar, Mark Toth of ManpowerGroup and guest Neil Alexander of Littler Mendelson will answer the world’s most terrifying employment law questions. Mark and Neil will not only address the questions that keep you awake at night but also ensure that you get all the latest employment law news on everything from hiring to firing and beyond.

    After this fast-paced hour, you’ll walk away with:
    -Answers to difficult legal questions
    -Up-to-the-minute information on the latest employment law developments
    -Tips and tools on everything from hiring to firing
    -Practical solutions based on real-life examples

    Your host is Mark Toth, Chief Legal Officer of ManpowerGroup™ North America, a former partner in a major employment law firm, and widely known for his ability to present legal and HR issues in a uniquely entertaining style.

    Special guest Neil Alexander, of Littler Mendelson, has represented companies in employment disputes all across the U.S. for the last 25 years. Neil’s practice focus includes unfair competition disputes, whistle blower and retaliation claims, ADA and FMLA disputes, wrongful termination claims and allegations of harassment or discrimination.
  • Trainer's Corner: Supporting Adult English Learners
    Trainer's Corner: Supporting Adult English Learners Melanie Rogers, Training Team Lead at Rosetta Stone Nov 7 2018 7:00 pm UTC 60 mins
    The population of English Learners is always growing, and that includes adult English Learners! We will talk about some of the challenges when working with adult populations, as well as success stories and successful strategies.
  • Content Collaboration Throughout the Organization
    Content Collaboration Throughout the Organization Stephani Clark Nov 13 2018 6:00 pm UTC 60 mins
    There’s often a disconnect between technical communication teams and others within their organization. This disconnect may be organizational, or may be due to the different tools used by each team. Often, this gap is bridged by PDF and many organizations have resigned themselves to the necessity of the emailed PDF review.

    Join Scott Abel, The Content Wrangler, and his special guest, Stephani Clark, Customer Success Manager for Jorsek LLC, the makers of easyDITA, to learn how you can get tech writers, engineers, and others to work together in a DITA environment and improve the efficiency of your content development process.

    During this presentation, attendees will learn about the problems inherent in collaboration, how unstructured and structured content differ, and what the typical barriers to content collaboration are.
  • Including Language Learning in your Professional Development Paths
    Including Language Learning in your Professional Development Paths Debra Crockett Nov 13 2018 8:00 pm UTC 60 mins
    Are you tasked with putting together your 2019 professional development plans? We'll discuss how to incorporate language learning as part of your overall learning programs.
  • Trainer's Corner: Reviewing Learner Data and Grading
    Trainer's Corner: Reviewing Learner Data and Grading Melanie Rogers, Training Team Lead at Rosetta Stone Dec 12 2018 7:00 pm UTC 60 mins
    Students may be diligently working on their computers, but what are they actually doing? Our reports provide you a wealth of data about students' progress, and success within Rosetta Stone. Today learn about the different reports you can run, and what all that data means once you run the reports! We'll discuss red flags, positive trends, and what teachers should be looking for (and what you can ignore!)