Wouter Maagdenberg, TXTOmediaRecorded: Dec 13 201847 mins
Structured content is an ideal starting place for creating and producing rich media in bulk. A new technology created by TXTOmedia transforms this native and localized written documentation into rich media, such as animation, live-action video, and interactive visuals in an automated, fast, and cost-effective way — enabling versioning and respecting existing workflow processes within large organizations.
TXTOmedia supports XML and Structured Content in multiple languages which is then parsed by and transformed into rich media automatically. This allows you to take existing structured content and create video, slides, visual TOC, Hot Spot Images and Interactive Product Models.
–Watch instead of read; visuals and video are preferred above text by most audiences.
– Rich media creation is no longer a painful manual and disconnected process
–Technical publications become more vital for sales.
ABOUT WOUTER MAAGDENBERG
Wouter Maagdenberg started his career in 1996 with a specialized web agency for the media, music and sports industry in Amsterdam. He focussed on streaming media and continued to develop rich media software. In 2011 he sold his technology company to SDL. Today, Wouter focuses on the auto-creation of video and other rich media content. His company TXTOmedia delivers solutions to transform existing content into rich media such as animations and video for today's screens, AR and VR.
Scott Abel, The Content WranglerRecorded: Dec 13 201857 mins
Join Scott Abel, The Content Wrangler, in The State of Technical Communication 2019 webinar for a review of the troubles, trends, tools, and technologies impacting technical communication teams around the globe.
Scott will share high-level results from our annual Technical Communication Industry Benchmarking Survey. Attendees will receive a complimentary summary of the survey results.
Amanda Clarke and Ben WaldronRecorded: Dec 13 201860 mins
When applying for roles as a D-level or C-suite executive, a polished CV and strong reference won't always mean you will be shortlisted for interview. You may be convinced that you have what it takes to do the job well, but if you end up making common application errors then you may end up at the bottom of the pile.
This webinar will cover the following topics:
- What are you actually applying for? How can you proceed when you don’t know?
- What is the maximum number of daily applications?
- Cover letter - what are you are actually trying to say?
- How to express positivity in your application
- The common errors that get overlooked by applicants
There will also be the opportunity to ask any outstanding questions you may have during a 15 minute Q&A session at the end of the presentation.
It can be difficult to onboard users to new and complex interfaces and workflows. New research shows that images and video enhance understanding and retention of complex information and tasks and can even increase productivity, but software often changes quickly and requires regular updates and localization. How can we leverage the power of visual communication without having to constantly localize new visual content?
Join Scott Abel, The Content Wrangler, and his special guest, Daniel Foster, Strategy Lead for TechSmith, for this free one-hour webinar. Daniel will show you how a Simplified User Interface helps you create powerful and useful images to help your users better understand your content, while extending its shelf life and often eliminating the need for localization.
Technical communications has progressed from monolithic paper and digital manuals, to structured, topic-based authoring, and more recently down to 'microcontent' to improve quality, ease of access and consistency of message. 'Nano-content' is the next logical step in that progression and lives at the 'coalface' between content and data. It is the bridge between structured data and structured topics which, when properly managed, can add several new dimensions to technical publications work.
Universally faceted nano-content is a technique that takes a page from GPS applications that use triangulation (latitude, longitude, and elevation) to locate things in geographic space. Locating things in digital space should be just as intuitive and precise.
Join Scott Abel, The Content Wrangler, for this webinar with his special guest, John O’Gorman, Principal and Chief Disambiguation Officer at Quantum Semantics. John will walk through the process of identifying, classifying and using terminology to connect the language of a business or application to the content that supports its use. He will demonstrate how the same process can be extended to the content itself and how, in combination, faceted terminology takes findability to a whole new level.
ABOUT JOHN O'GORMAN
John O'Gorman is a 30-year veteran of the information management trenches. He is the inventor of a universal classification protocol called Q6, and co-founder of Q6FSA, an enterprise information management collaboration with Robert Vane in the UK. His experiences run the gamut from terminology stores and data catalogs, to executive information reporting, data warehousing, activity-based costing and technical communications, localization and internationalization. His big 'aha' moment came when he realized that all of them are made of the same stuff and follow the same rules.
Nate Brown, Cofounder, CX Accelerator; Chris Bauserman, VP, Product Marketing, NICE inContact; Erica Marois, ICMI (moderator)Recorded: Dec 12 201862 mins
Most contact centers operate with the goal of delivering exceptional customer experiences, but how many achieve that objective? Executing on big vision customer experience initiatives is daunting, and if no one "owns" the strategy, it's nearly impossible to attain the desired results. How will your team achieve success in the year ahead? Join us for this can't-miss webinar that will help your organization drive meaningful CX improvements in 2019.
In this webinar, you will learn:
* What NICE inContact’s 2018 benchmark survey reveals about 2019 CX priorities
* What CX maturity means, and why it’s important
* How to assess your current state of CX maturity
* How to elevate your level of CX maturity
Join us for an interactive and informative hour, complete with live audience Q&A.
Melanie Rogers, Training Team Lead at Rosetta StoneRecorded: Dec 12 201855 mins
Students may be diligently working on their computers, but what are they actually doing? Our reports provide you a wealth of data about students' progress, and success within Rosetta Stone. Today learn about the different reports you can run, and what all that data means once you run the reports! We'll discuss red flags, positive trends, and what teachers should be looking for (and what you can ignore!)
Lori Kleiman SPHR SHRM-SCPRecorded: Dec 12 201828 mins
United States HR teams are pulled in different directions every day. Staying on top of the human resources activities can be complex enough, and compliance must be managed in midst of all of it. There are 6 non-negotiable areas of compliance that have to be incorporated to your daily operations. You must embrace these, and be able to navigate the leadership team to embrace them as well. Lori will share effective method of securing the resources needed to move initiatives forward, you will be sure you leave the program with the tools you need to get it all done. You don’t have to figure it out on your own - join us and get a quick path for 2017 compliance now! Employees are the backbone of every organization and managers know that. When the focus is on getting new customers, creating new revenue streams, making a profit and being innovation - who has time to make employees happy. Aren’t they here to do a job anyway? Well yes, but they still need to know they make a difference. In this program, we’ll look at how happy employees can support your corporate initiatives and actually give you time back. And, it can all happen with minimal effort and budget. Learning Objectives (for our sheet) •Identify what your employees need from you •Align employee appreciation with corporate strategy •Set 3 goals to connect directly with your team •Develop strategies to incorporate engagement into every day work
Learning Objective: Learn about laws being considered in Washington DC for 2018 Implementation techniques for recent compliance obligations Evaluate your own policies and procedures to ensure compliance this year
Many women are reluctant to actively promote their value because it feels self-serving or inauthentic. Rather than promote themselves, they prefer to believe that their work will speak for itself. Unfortunately, without the confidence and commitment to share your value with others, you may lose out on important opportunities to raise your visibility, make a bigger impact and advance within your organization.
In this webinar, you’ll learn:
-What it means (and does not mean) to engage in strategic self-promotion
-Why self-promotion is challenging for so many women
-Key benefits to yourself and others when you actively promote your value
-Practical, actionable strategies to help you authentically promote your value across your organization.
The future of technical communication demands greater precision, knowledge, and discipline in how we create content across an omnichannel universe. It also requires better collaborative writing practices that will meet the need for faster delivery of information. The precision we require involves working with more granular content containing richer metadata. The topic becomes a container for these blocks of reusable content. Each block of content is written to evoke the intended reader response for that content. While these smaller blocks of content require more discipline, they are ultimately easier to write as they are more tightly focused on the need for that information.
Join Scott Abel, The Content Wrangler, and his special guest, Rob Hanna, President at Precision Content Authoring Services, for this free one-hour session. Rob will look at some of the writing and analysis techniques they use at Precision Content to enable content for both the present and future—man and machine.
Attendees will learn to see content differently from the perspective of:
–Language Arts for Information vs. Language Arts for Personal Response
–Four cognitive principles for analyzing and organizing information for better comprehension, and
–Information typing and how it relates to defining the intended reader response for that content.
Join Dr. Tracy Maylett, for a presentation on “ENGAGEMENT MAGIC: Five Keys for Engaging People, Leaders, and Organizations.” Dr. Maylett will review the research behind the five keys and how managers can use ENGAGEMENT MAGIC to increase engagement with their teams. During this webinar we will provide answers to the following questions:
What is the personal benefit of being engaged?
What is the difference between being satisfied with your job and being engaged?
How does each of the ENGAGEMENT MAGIC elements contribute to engagement?
How do you avoid a victim mentality and take ownership for your engagement?
How can managers create an engaging work environment?
Over the past few weeks, I'm sure you will have seen emails and updates across social media about us rebranding on Monday 3rd December. Along with our rebrand, we are also revamping the portal and adding some great new features to it. I outlined some of these features in my previous email, but we want to ensure you know exactly what they are and how best to use the new and improved portal.
Therefore, on Wednesday 5th December, we will be delivering our 'Why have we rebranded?' webinar to explain why we have merged all of our networks, what has changed on the portal, the benefits of the new portal features and how you can actually use them. Eleanor Johnson, a senior member of our customer care team, and I will deliver a presentation of all the new changes, followed by a live walkthrough of the new tools, such as our 'Ask an Expert' feature, to-do list and star rating.
The following will be covered:
Why In Touch Networks has rebranded
What will change in your membership
What new features are available in the portal and how to use them
What benefits you can expect from the new, improved portal
What else can we expect to see from In Touch
There will also be the opportunity to ask our team questions during a 15 minute Q&A session at the end of the presentation.
Jacqueline Touma, Sandy Mathis, Amy Protexter, Razia RichterRecorded: Dec 4 201860 mins
The customer expects fast, personal and engaging experiences, integrated and aligned across touch points in real time.
The Cloud brings along a paradigm shift in the way customers interact with the businesses and what businesses must be prepared for. Understand what the Modern Customer Experience is and how content and customer analytics are keys to success.
Organizations need to have the right tools to capture feedback and provide needed content at each point in the life cycle.
Learn more from our Panel of experts as they share their experiences, best practices, and lessons from leading Companies.
Discover the three fundamental elements required to build a successful business you love! Learn what they don’t teach you in business school, and what skills you must master to foster your success. You will gain new tools—based in the neuroscience of performance—to match your business with your passions. Identify and remove obstacles entrepreneurs commonly face, and find the confidence to realize your business vision.
•Understand how our education system teaches us to think in a limiting way, setting up entrepreneurs for failure (and what you can do differently)
•Learn the three-step formula to double your income, close high-paying clientele, and have major media mentions without being “big” in the industry
•Master the art of influence and communication, getting you to YES with clients, partners, and investors
•Learn three exercises and techniques based in the latest findings of neuroscience and creative psychology to drastically improve success. These will help you tap into your brain's fullest potential, increasing performance and confidence immediately.
Peter Fitzsimmons from Contexture & Jess Gulick from KatzcyRecorded: Dec 4 201862 mins
Learn what we mean by “Natural Language Processing (NLP)
and Machine Learning” and how can these be deployed to
automatically process, interpret, and organize the growing
volumes of digital documents and other information critical to
your business processes.
In this webinar, we will explain the capabilities and benefits of
NLP and machine learning and present practical applications in
several content-intensive areas including policy and compliance,
media, information services and publishing, legal services, cybersecurity and beyond.
Learn how to empower yourself with a self-empowering mindset and heart-set.
You know you need a success mindset to be successful. But what exactly is a success mindset? Maybe you are all about mindset, repeating daily affirmations, reading self-help books, watching inspiring YouTube videos, taking loads of action, and yet… not getting what you want in your business or career? Not the job you want? Not enough clients, not the right clients? Not the money you want to make? Or maybe you’re at a certain level, and you want to move to your next level but you just can’t seem to break through that inner glass ceiling?
In this session, led by Regina Huber, we will explore ways to step into a self-empowering mindset and heart-set so you can not only reach for the stars but hold them in your hands, too.
Kara Strubberg, Customer Success Manager, YouEarnedIt & Kara Chambers, VP People, The Motley FoolRecorded: Nov 29 201845 mins
Companies are wasting resources by failing to strategically recognize and reinforce the behaviors that drive their businesses forward.
New research from Gallup indicates that employees who strongly agree that they can link their goals to the organization’s goals are 3.5 times more likely to be engaged. YouEarnedIt has collected real-world examples of how companies use this engagement strategy to drive bottom-line results.
Watch this webinar to learn:
- How to identify employee behaviors that support business needs at every level
- Ways to create a recognition and incentive strategy for boosting these behaviors
- Real-world examples and success stories from organizations
- Intrinsic vs. extrinsic motivation, and which one drives sustainable behavior change
Lori Kleiman SPHR SHRM-SCPRecorded: Nov 27 201820 mins
CEO's are focused on long-term success - and the needs of your employees should be too. But how do we know what will impact our organization in 15 years? Business futurists are consulted to predict where trends are going what savvy organizations need to do to complete. Social, environmental, and global issues are touching all businesses today faster and with more impact than ever before. HR departments have to get ahead of the megatrends that are facing their businesses and anticipate trends. Explore the top megatrends CEO's are watching for the next 15 years, and determine how you can implement these to focus your human resources initiatives. Megatrends will change your business in the next ten years. Don't miss this opportunity to get ahead of the curve an bring the latest thought leadership back to your organization.
Josh Bersin, Deloitte Consulting LLP | Scott Kelly, Hitachi Data SystemsRecorded: Nov 15 201860 mins
Today business moves faster than ever before. Teams are more fluid, projects are more dynamic and skills are in more demand. To stay competitive, companies need a workforce that is responsive, agile, speedy, flexible and customer-focused. As a result, Human Capital leaders are on a transformational journey. It’s not enough for companies to give someone a job, they need to provide employees an optimized, connected experience so they can perform their best.
In this webinar, Josh Bersin of Deloitte and Scott Kelly of Hitachi Data Systems will explore:
- Industry trends shaping the market
- Why old performance management processes and tools are inadequate in the face of business and employee needs
- How data served as the backbone for the case against ratings and rankings
- How Hitachi made performance management exponentially more effective through a culture of continauous feedback and improvement
After this webinar, attendees will have a better understanding of the trends driving the performance management transformation as well as a real world example of how one company actually made the change.
We instinctively know that unleashing our technical product content will make our customers happier and bring benefits to our company. But how can we quantify and measure that value in order to secure the resources needed to transform the digital experience and build a modern technical resource center?
Join Scott Abel, The Content Wrangler, and intelligent content guru, Joe Gelb, President of Zoomin Software as they zoom in to the details and show you how to calculate ROI and build the business case to move up the content value chain towards dynamic content delivery and a cross-touchpoint digital experience.
1. Background to the GDPR
2. Key changes under GDPR
3. GDPR Data Protection Principles
4. Data Processing
5. Obtaining consent
6. Rights of data subjects
7. International data transfers
8. Data breaches
9. Data processors and data protection officers
10. What should your organisation be doing now?
11. Action points
12. How we can help you
Speaker: Alla Fairbrother
Alla Fairbrother is an experienced and effective solicitor with clear business focus and many years of legal expertise supporting businesses of various sizes and industries.
Alla has provided legal support to businesses on various areas of law and has broad UK based international experience in all types of legal matters concerning a particular business, with more in-depth experience in commercial / business law.
TransPar Group of CompaniesRecorded: Nov 14 201864 mins
This webinar will review selected elements of an effective school bus operation management program. If you are new to the field of student transportation or are a student transportation director or school business official who serves as the de facto fleet manager in your organization, this webinar is for you.
There’s often a disconnect between technical communication teams and others within their organization. This disconnect may be organizational, or may be due to the different tools used by each team. Often, this gap is bridged by PDF and many organizations have resigned themselves to the necessity of the emailed PDF review.
Join Scott Abel, The Content Wrangler, and his special guest, Stephani Clark, Customer Success Manager for Jorsek LLC, the makers of easyDITA, to learn how you can get tech writers, engineers, and others to work together in a DITA environment and improve the efficiency of your content development process.
During this presentation, attendees will learn about the problems inherent in collaboration, how unstructured and structured content differ, and what the typical barriers to content collaboration are.
Rosezena J. Pierce, EsqDec 18 20186:00 pmUTC60 mins
Don’t just be a brand builder, be a brand protector too! Learn about intellectual property and the differences between a copyright, patent, trade secret, and trademark. Learn how to utilize these legal vehicles to protect your brand and your business; and why they should be important to you and your legacy.
Joanna Hu, Principal Data Scientist, ExabeamDec 19 20185:00 pmUTC60 mins
Machine learning, or AI, may be considered as sophisticated technology which can only be understood by crazy nerds, or some dangerous technology can destroy human beings one day. As a machine learning data scientist, Joanna wants to tell you that machine learning is not either. It is very fun, can be learnt and mastered, and do more benefits than harm to the human beings. More important, it is a very suitable career for women.
In this presentation, Joanna will use a few use cases to represent its values and its technology (including deep learning), etc. I will also talk about the skill sets needed for machine learning.
Join this live webinar with Joanna Hu, Principal Data Scientist at Exabeam and recent nominee for Data Leader of the Year for Silicon Valley's Women in IT Award. Joanna will discuss:
- The data science behind the 2016 US presidential election
- What is machine learning / artificial intelligence?
- Use cases of machine learning: cyber security, shopping, search
- Skills and mindset needed for machine learning and why it's very suitable for women
Aaron Adams, Partner- HR Strategy with Sri Chellappa- President at EngagedlyDec 20 20186:00 pmUTC30 mins
Engagedly's annual Fireside Chat where we talk about the changes in the Talent Management field in the area of Performance Management. What some of the trends we have been seeing and how HR and Organizational Leaders are addressing Performance Management and Employee Engagement.
Melanie Rogers, Training Team Lead at Rosetta StoneJan 9 20197:00 pmUTC60 mins
It's a new year! After the holiday break, sometimes it's hard to get back in the groove. We've got some strategies to share to help you and your students get excited about language learning in 2019! We'll share some no-cost and low-cost things to do to prepare for the rest of the school year.
Rahel Anne Bailie, Chief Knowledge Officer at ScrollJan 15 20196:00 pmUTC60 mins
Content operations, ContentOps for short, has been around for a long time, though the average practitioner would be hard-pressed to define it. Yet to deliver content at scale, organizations must disrupt their overhead-intensive processes. The time is ripe to replace outdated production methods with streamlined operational models.
Join Scott Abel, The Content Wrangler, and his special guest, Rahel Anne Bailie, Chief Knowledge Officer at Scroll UK for this free, one-hour webinar. Come learn why ContentOps is a necessary companion to DevOps and DesignOps, why organizations have been slow to adopt ContentOp, and how to move towards a ContentOps by rejecting prescriptive measures and instead identifying and applying principles.
ABOUT RAHEL ANNE BAILIE
Rahel Anne Bailie is Chief Knowledge Officer at Scroll, an STC Fellow, an industry author, and a results-driven content strategist. She has a strong track record of developing successful digital content projects, tackling the complexities of managing content for clients globally. Her strength is diagnostics: calculating how to use content to deliver compelling experiences.
Proving the success of your B2B products and services is the typical goal and focus of a case study. It’s been used for decades. But times have changed as B2B buyers self-educate and self-select. They anticipate case studies can help them get the information they need to make purchasing decisions.
Join Scott Abel, The Content Wrangler, and his special guest, Deborah Monfette, Chief Content Writer and Strategist at Contenttriggers LLC, for this free one-hour webinar. In this webinar, Deborah will discuss four major things B2B buyers expect from companies in their search. You’ll learn 3 tips captured from 10 hands-on technology experts. These tips will help you give buyers what they expect and build more credibility, trust, and influence with your case studies even if you’re limited in what you can tell.
Tip #1 — This key ingredient, often missing, can derail the credibility of your case study.
Tip #2 — A critical strategy you must implement to build your buyer’s confidence and trust.
Tip #3 — How to be the go-to resource and help buyers find relevant case studies.
ABOUT DEB MONFETTE
Deborah Monfette works with B2B technology companies to create engaging content that helps people see the possibilities for change and solve problems. She is the chief content writer, strategist, and founder at Contenttriggers LLC. Her experience spans over 20 years in high tech where she’s worked directly with customers in dozens of beta programs, conducted over 1000 sales and product demonstrations, and worked in support and training to solve problems and build customer loyalty. Her recipe for content success is a combination of her love for customer experience, creative thinking, storytelling, great design, and simplifying complex ideas.
Deb Calvert, Coach and Trainer for Sales ManagersJan 29 20194:00 pmUTC60 mins
The most effective Sales Managers understand that managing sales is only part of the job. To succeed long term and build the business, you can't ignore the other part of your job -- leading people. Join me to learn how you can out-perform your peers, delight your customers, and support your team members in ways that really matter.
Deb Calvert, Executive Coach on Interpersonal Skills & Employee EngagementJan 29 20199:00 pmUTC60 mins
It's up to you.
As a manager, supervisor, or HR business partner, delivering the message isn't good enough. If you want to be effective and get things done through other people, you've got to make sure your messages are being received. AND that they're being understood as you intended them.
That's a lot of responsibility! But it's what will make your job much easier. It's what will make you more effective, more credible, and more capable of reaching your business goals.
Join me to learn the secrets of making sure your messages are coming through loud & clear.
Melanie Rogers, Training Team Lead at Rosetta StoneFeb 13 20197:00 pmUTC60 mins
We have some resources to share with you to help ease the transition to English and the United States for your newcomer students. In addition to resources, we also want to share strategies for family engagement and ways to help your students find success.
Scott Abel, Tonie Flores, M.K. Palmore, and Keyaan WilliamsMar 12 20195:00 pmUTC60 mins
All systems have weaknesses – places where a determined attacker has the potential to breach security and either disrupt your organization or steal your data. Defending your organization and its digital assets starts with understanding your vulnerabilities. Therefore, cybersecurity planning must begin with a solid understanding of the places where your systems, processes, and staff are vulnerable to attack.
The single weakest part of any system is the people who use it. People are vulnerable to a wide range of exploits, including social engineering attacks such as phishing, which attempt to fool people into revealing passwords or other sensitive information, to insider threats, where employees take advantage of their position to breach security.
Some of the highest profile security breaches, including the hacking of email messages from the Democratic National Committee (DNC) during the 2016 US elections, have happened because users were fooled by a spear phishing attack – an attack that uses a personalized email message to lure a reader into revealing login information or clicking on a link to malware. Once the hackers gained access to the DNC system, they were able to install tools that allowed them to retrieve email messages and other data.
Cyberattacks can come from software, hardware, and people. Business professionals must defend against attacks from all of these sources. Although it may seem out of your control, you are not helpless against cyberattacks. There are things you can do to help protect your digital assets.
Join Scott Abel, The Content Wrangler, for a discussion about cybersecurity with Toni Flores, editor of “The Language of Cybersecurity," M.K. Palmore, Senior Federal Law Enforcement Executive for the FBI, and cyberdefense specialist, Keyaan Williams of Cyber Leadership and Strategy Solutions, LLC. We’ll discuss the current state of cyber warfare and help you understand a variety of vulnerabilities, exploits, defenses and controls.
Melanie Rogers, Training Team Lead at Rosetta StoneMar 13 20196:00 pmUTC60 mins
Last year, our panel of multilingual Rosetta Stone employees was one of the most popular webinars. This year, we have a fresh group of multilingual employees eager to share their story and career path with you!
Melanie Rogers, Training Team Lead at Rosetta StoneApr 10 20196:00 pmUTC60 mins
Did you know we have over 10,000 pages of materials that you can use with your students offline? We will review what is available, and how to incorporate some of these resources into your classrooms. While we often think of Rosetta Stone as being only available on the computers, for our education clients, we have teachers' guides, workbooks, flash cards, storybook activities and more!
Melanie Rogers, Training Team Lead at Rosetta StoneMay 8 20196:00 pmUTC60 mins
The year is coming to a close and we don't want to lose the language learning momentum over the summer! Learn about successful strategies that other organizations have used to keep learners moving forward during the hot summer months.