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Learning and Development

  • How to Get Your CEO to Drive Employee Engagement Initiatives (HRCI&SHRM Credit)
    How to Get Your CEO to Drive Employee Engagement Initiatives (HRCI&SHRM Credit) DecisionWise Team Members: Kristin Chapman- Principal Consultant, Greg Zippi- President, Matt Wride- COO Recorded: Oct 12 2017 58 mins
    Free HRCI & SHRM Credit.

    It’s nearly impossible to get traction around employee engagement initiatives without the support of the CEO and senior leadership team. During this presentation, we’ll provide tips and share case studies that not only show how to get senior leadership to “bless” engagement initiatives, but to drive them.

    During this webinar we will cover:

    •How to talk about employee engagement with your senior leadership team
    •How to position the objectives of employee engagement
    •How to be bold without risking your reputation
    •How to navigate the politics of employee engagement
    •What to do if you have tried and it didn’t work
  • How Rosetta Stone Works in Your District
    How Rosetta Stone Works in Your District Jack Marmorstein, Product Lead & Tracie Evans, Client Manager Recorded: Oct 11 2017 62 mins
    In this webinar, we’ll share how Rosetta Stone delivers effective, engaging language learning for schools and districts. Additionally, you’ll learn how school districts across the country have implemented successful language learning programs. We’ll also discuss how our solutions allow you to deliver language learning on a scalable platform designed to support your educational objectives.

    Participate in this live discussion and learn how school districts are using Rosetta Stone as a solution for their language learning programs. Reserve your spot today!
  • Working a Side Hustle for Better Job Security, Extra Income & Creative Freedom
    Working a Side Hustle for Better Job Security, Extra Income & Creative Freedom Jena Viviano, renowned Career Coach and Side Hustle Strategist Recorded: Oct 11 2017 61 mins
    In the current economic climate, there has never been an easier time to start a side business. In fact, it's almost irresponsible NOT to.

    Whether you have no idea where to start or you're well in the trenches of growing your side hustle, this webinar will give you actionable tips on how to start, build and scale a monetizing side project.

    In this webinar, Jena Viviano, renowned Career Coach and Side Hustle Strategist, will help you launch and build a side hustle that will be a creative outlet outside your 9-to-5, provide financial security for you and your family and alleviate the fear of losing your job.

    You will learn:
    •Why now is the best time to get started in your side hustle
    •How to get over your fear of failure
    •How having a side hustle can help you in your 9-5 and alleviate the fear of losing your job
    •Tips and ideas on how to make extra income on the side

    About the Speaker:
    Jena is a career coach and side hustle strategist who has maneuvered the treacherous waters of multiple career changes—starting out in Investment Banking, she swiftly moved on to the New York Stock Exchange where she met and interviewed C-suite executives as their companies went public. Before leaving NYC, she wrote, evangelized and coached for The Muse, a career platform used by over 50 million candidates looking to advance in their careers. It's there that she launched her side hustle and started encouraging others to do the same. Jena's biggest passion in life is helping others uncover their own purpose and calling.
  • Boomerang Employees: Lets keep them before they ever leave!
    Boomerang Employees: Lets keep them before they ever leave! Lori Kleiman Author and Managing Facilitator, HR Topics Recorded: Oct 11 2017 48 mins
    Employees are the backbone of every organization and managers know that. When the focus is on getting new customers, creating new revenue streams, making a profit and being innovation - who has time to make employees happy. Aren’t they here to do a job anyway? Well yes, but they still need to know they make a difference. In this program, we’ll look at how happy employees can support your corporate initiatives and actually give you time back. And, it can all happen with minimal effort and budget.

    Learning Objectives (for our sheet)
    •Identify what your employees need from you
    •Align employee appreciation with corporate strategy
    •Set 3 goals to connect directly with your team
    •Develop strategies to incorporate engagement into every day work
  • Leading the Way in Digital Learning with SuccessFactors Learning
    Leading the Way in Digital Learning with SuccessFactors Learning Klaus Kampen, SAP Learning Expert Recorded: Oct 11 2017 28 mins
    SAP Education is launching a series of 30 minute live interactive sessions on Wednesdays as from September 13th. You will join thought leaders to find out how your company can benefit from SAP® Education best pratices to enable successful adoption of SAP S/4HANA in support of your transformation goals.
  • Creating Social Video for Brands and Influencers in Minutes
    Creating Social Video for Brands and Influencers in Minutes Brian Alvey Recorded: Oct 10 2017 60 mins
    Who doesn’t want more fame, more influence, more respect and a legion of superfans? But blogging and podcasting are a time suck and building up that legion of superfans will take you years. Great news: there’s an app for creating quick video shows with your friends and followers that gives them the three things superfans crave: access, attention and acknowledgement.

    But hasn’t this collaborative video thing been tried before? Yes. Dozens of times. But no one else has followed the wisdom of Jerry Springer like the Clipisode team has. Jerry Springer? The talk show guy? Do we have to fight on camera and take paternity tests? Of course not. Not if you don’t want to.

    Join me, Scott Abel, The Content Wrangler, and publishing software expert Brian Alvey for a free one-hour webinar that takes a deep dive into Clipisode, a unique app for creating collaborative videos. See how Clipisode turns the influencer takeover model inside out and puts broadcast-quality video publishing power into anyone's hands — letting you go from concept to execution in minutes. Plus, get a first-look at a new online studio brands and agencies are using Clipisode to build branded animations for video shows.
  • The Evolution of Corporate Training: Defining the Future of Language Learning
    The Evolution of Corporate Training: Defining the Future of Language Learning Jack Marmorstein and Dan Conroy, Rosetta Stone Recorded: Oct 10 2017 62 mins
    When you evaluate your language training needs, do you find that your employees don’t all need the same training?

    Join us for a webinar, The Evolution of Corporate Training: Defining the Future of Language Learning. We will discuss how corporate training has shifted to a technology driven initiative in order to meet the diverse needs of a global workforce.

    You’ll learn:
    •How organizations are taking language learning online to reap the benefits of increased employee retention and reduced costs
    •How to consolidate disjointed cost centers and informal programs to gain visibility into your workforce and report ROI
    •How to leverage analytics to meet the unique language learning needs of your employees
    •Stories from real organizations who have made the shift to technology-driven language learning and their successes
  • Where's Waldo? Identifying and Retaining Top Talent
    Where's Waldo? Identifying and Retaining Top Talent Lori Kleiman Author and Managing Facilitator, HR Topics Recorded: Oct 10 2017 44 mins
    Recruiting has to be more then just filling a vacant position – and retaining top talent is all about making the right selection to being with. Managers need to look at the scope of the role – and how that may have changed since the last person held the position. What do they really need in the future…and how can succession planning be impacted by hiring just the right person. Candidates look for jobs in a new way, and the tools available to managers to screen candidates should be utilized. Technology can be a huge time saver in communicating with and evaluating candidates. Tools in background evaluation and personality assessment will be reviewed to help managers determine which are appropriate to bring into their recruiting process. We will provide participants with recommendations to determine starting salary and the proper preparation of the offer letter. Finally, our discussion will conclude with the tools to identify top talent and ensure they are aligned with the long-term success of your organization.

    Learning Objectives:
    •Options for filling the candidate pipeline
    •Embracing technology while still creating a personal connection
    •Utilizing pre-employment testing at the right time for the right results
    •Development in background and credit check compliance
    •Full cycle recruiting goes beyond the offer letter
  • 4 Customer Service Success Stories (and What You Can Learn from Them)
    4 Customer Service Success Stories (and What You Can Learn from Them) Brian Leeson, Claudia Hawkins, Evan Watson, Michelle Williams, and Erica Marois (moderator) Recorded: Oct 5 2017 47 mins
    Ready to be inspired? Join us for this unique Customer Service Week webinar with four award-winning contact centers. This presentation will celebrate the achievements of our industry, while arming you with a few tips and tricks to try in your center.

    Whether social media is your top challenge or you’re looking for innovative ways to train agents, this webinar is for you!

    Attend this webinar to learn:

    * How Alberta Pensions Services made significant changes to make life easier for agents and customers
    * How the Dorel Juvenille customer care team is using social media in creative ways
    * How to leverage improv techniques to better train contact center agents
    * How the Whirlpool contact center drives strategic value for their business

    Join us for this interactive hour, complete with live audience Q&A. Invite your team members and make it a lunch-and-learn!
  • Content Leadership Forum: How to Be an Effective Tech Comm Intrapreneur
    Content Leadership Forum: How to Be an Effective Tech Comm Intrapreneur Barry Saiff, Saiff Solutions and Dave Wilks Recorded: Oct 5 2017 60 mins
    As a technical communication professional, you know your work is valuable. But what if you're called upon to define, defend, and promote that value? Is it enough to say that good technical content reduces customer support costs? No, it’s not.

    Join me, Scott Abel, The Content Wrangler, and technical communication management experts, Barry Saiff, CEO of Saiff Solutions, and Dave Wilks, Senior Technical Writer at Cloud Elements, for a free one-hour webinar to explore what it takes to communicate value to upper management effectively.

    You’ll discover how adopting an “intrapreneurial" mindset can help you sell the value of innovative ideas, new approaches, and improvements in technology. And, you’ll leave equipped with practical actions you can take to convince “bottom-line” focused management that spending money on technical documentation can help them achieve their business goals.
  • Speed SAP S/4HANA Success with Real-Time User Analytics with KNOA
    Speed SAP S/4HANA Success with Real-Time User Analytics with KNOA Uwe Miksche - Director, Sales & Engineering, EMEA at Knoa Software Recorded: Oct 4 2017 35 mins
    SAP Education is launching a series of 30 minute live interactive sessions on Wednesdays as from September 13th. You will join thought leaders to find out how your company can benefit from SAP® Education best pratices to enable successful adoption of SAP S/4HANA in support of your transformation goals.
  • Forging our Future with ARKit: Balancing Tech Investments in Augmented Reality
    Forging our Future with ARKit: Balancing Tech Investments in Augmented Reality John Buzzell, Ricardo Olivo Recorded: Oct 3 2017 64 mins
    Apple and Google have joined the call for an Augmented Reality future, bringing hundreds of millions of users with them. Given multiple visions for the massive opportunity ahead, how should we divide our efforts? In this webcast, you’ll hear expert opinions from a group living this challenge. VR/AR Association Marketing Committee Chair John Buzzell and YOU ARE HERE technology lead Ricardo Olivo will reveal their journey – from Vuforia and HoloLens to ARKit and beyond – covering use cases, technology insights, hardware challenges and more. You’ll learn where to place your bets, and how to make the most of this transition. This session will also include 30 minutes of Q&A to help you make sense of your VR/AR options.
  • How to Transform Your Selling Skills into Sales Coaching Skills
    How to Transform Your Selling Skills into Sales Coaching Skills Deb Calvert, Executive Coach & President of People First Productivity Solutions Recorded: Oct 2 2017 43 mins
    As a Sales Manager, you can make an even bigger impact when you learn how to cross-apply your selling skills. Needs assessment, proposing solutions and overcoming objections are all a part of sales coaching, too, so you've got a fine foundation to build on. It's simply a matter of shifting your delivery to meet the needs of your new customer (the salesperson!). Join me to find out how to make the shift that will make an even bigger impact on sales.
  • Unchecking the Box: Performance Management Reloaded
    Unchecking the Box: Performance Management Reloaded Natasha Bowman, JD, SPHR President and Founder Performance ReNEW Recorded: Sep 29 2017 34 mins
    Managers and employees agree that most performance management processes have become check-the-box exercises. Although both groups typically understand the value in having performance discussions on a regular basis, many people perceive the actual process to be ineffective. As a result, organizations are seeking innovative ways to improve performance management.

    Develop better managers, leaders, and team members
    Maximize the success of your organization by optimizing employee potential
    Developing lasting impact on your employees and your organization

    WHAT YOU’LL LEARN…

    How to make the business case for change through data
    How to involve employees in the goal-setting process to drive accountability
    How to transform your competency-based evaluation tools to performance- based
    How to eliminate scoring and ratings to differentiate and compensate talent
    How to determine the right frequency for performance conversations in your organization
    How to develop innovative compensation models absent ratings
  • Employee Engagement Survey Best Practices (HRCI & SHRM Credit)
    Employee Engagement Survey Best Practices (HRCI & SHRM Credit) Christian Nielson, Principal Consultant, DecisionWise Recorded: Sep 28 2017 61 mins
    Receive HRCI and SHRM credit for attending.

    During this webinar we’ll share the best methods for preparing, administering, and rolling out the results from your employee engagement survey based on over 20 years of experience conducting surveys around the world. We’ll also identify the most common mistakes organizations make when conducting an employee engagement survey and how to avoid them.

    During this webinar we will cover the following topics:

    6 anchor questions that measure employee engagement
    How to achieve high participation
    Ensuring confidentiality to collect honest feedback
    3 common survey administration mistakes
    Effective ways to roll out the results
    Training managers to conduct action planning meetings
    Holding leaders accountable to improve engagement

    About the Presenter: Christian Nielson is a Principal Consultant at DecisionWise and leads a team of consultants who conduct engagement surveys for clients around the world. He is an expert on how to conduct employee surveys and get the most from the results.
  • Structured Docs + Taxonomy: Finding New Answers in Your Content
    Structured Docs + Taxonomy: Finding New Answers in Your Content Joe Pairman, Mekon, and Andreas Blumauer, Semantic Web Company Recorded: Sep 28 2017 60 mins
    We think of content as documents: articles, books, presentations, videos. However, readers focus not on the documents but on the answers that they may contain — the answers to questions such as "what is this for," "how do I," "why should I," and even "what is all the information on this particular subject." The tools of structured content let us sequence, chunk, and reuse information in a customer-friendly way. Yet, often a single chunk of information is not the whole answer — that answer lies in the meaningful connections between various pieces of content.

    Join me, Scott Abel, The Content Wrangler, and my guests, Joe Pairman of Mekon, and Andreas Blumauer, managing partner of the Semantic Web Company for this free webinar. Joe and Andreas will guide you on a journey that will show you how taxonomy helps us build meaningful connections so that readers can understand the big picture. They will talk about doing a better job of surfacing information for search engines—from Google to our own intranets. Ultimately, when granular chunks of content are networked with taxonomy tags as a knowledge graph, the system can answer questions that no-one has imagined yet — the myriad of messy, complex queries that arise in real-life knowledge-seeking.

    Key takeaways:
    • Benefits and principles of granular structured content, and how to prepare your own content for this new architecture.
    • Best practices for linking structured content to standards-based taxonomies and pitfalls to avoid
    • The underlying semantic architecture to build a truly mature and scalable approach to linking content and data

    ABOUT THE PRESENTERS

    Joe Pairman is Lead Consultant at Mekon Ltd., helping clients from healthcare to software realize the full potential of structured content and innovative information delivery with taxonomy. Andreas Blumauer is managing partner of the Semantic Web Company and is experienced with large-scale semantic technology projects in various industry sectors.
  • Virtual Umbrella: Why We Chose Virtual Reality
    Virtual Umbrella: Why We Chose Virtual Reality Samantha Kingston, Founder, Virtual Umbrella Recorded: Sep 28 2017 34 mins
    Samantha Kingston will explore why she bet her career on virtual reality and what it’s really like running a marketing company solely for VR, looking at trends and what challenges are ahead for 2018.

    Virtual Umbrella is an award-winning marketing consultancy specialising in Virtual Reality. Virtual Umbrella has worked on a number of notable projects including creating a virtual reality cinema in Cannes, curating and running a technology hub as part of the Edinburgh Fringe Festival and providing immersive experiences along the BBC and Imperial War Museum.

    Speaker bio:

    Samantha Kingston is the award-winning client director at Virtual Umbrella. Virtual Umbrella is a marketing and PR agency specialising in virtual reality. Samantha fell into the VR industry by accident but has spent her time in the industry building up her own company and working with the VR industry in the UK, Europe, and US. Samantha is an advocate for Women in tech and VR and she is often found moderating panels on equality in the workplace. In 2016 she won the regional and national ‘New Business’ award at Venus Awards, highlighted as one of MCV 30 under 30 and one of the rising stars of BIMA100 2016.
  • Learn to Negotiate And Stop Holding Yourself Back
    Learn to Negotiate And Stop Holding Yourself Back Poornima Vijayashanker & Karen Catlin, Femgineer Recorded: Sep 27 2017 64 mins
    As women, we tend to undersell ourselves and avoid negotiating for what we want. We might hold back from seeking a promotion until we can tick off all the required experience. We may assume others will notice our work and ask us to lead the next project. And we certainly don’t want to brag about our accomplishments and why we deserve a bump in our salary. Frankly, we feel uncomfortable negotiating for what we want.

    But we have to learn to go to bat for ourselves, using our authentic style and voice.

    In this interactive workshop, you will learn:
    - How to discover your true value
    - Leverage it to craft an ASK for decision makers
    - Handle common concerns and objections of decision makers
  • Harnessing the Power of Social Media
    Harnessing the Power of Social Media Andrea Vahl, social media speaker and consultant Recorded: Sep 27 2017 63 mins
    For any entrepreneur, social media can provide a huge opportunity to help you grow your business, build your relationships, understand your market, promote your content, and influence your target buyers, all without investing thousands of dollars in marketing.

    This highly focused webinar will provide an unmissable guide to social media and how to utilize the different platforms to benefit your business. Learn how to get more leads and more exposure for your business, and how to actually generate sales from your social media efforts.

    Topics covered:
    •Best practices across Facebook, Instagram, Twitter, and LinkedIn
    •Growing your list and attracting people who can’t wait to work with you
    •Building better relationships
    •Positioning yourself as an expert and authority in your industry
    •Getting others to refer potential clients, partners, and high-level decision-makers to you

    About the Speaker

    Andrea Vahl is a social media speaker and consultant who is passionate about helping businesses understand and leverage the power of social media to actually grow their business. Andrea is the co-author of Facebook Marketing All-in-One for Dummies and was the community manager for Social Media Examiner for over two years.
    She was named in 50 Favorite Online Influencers of 2014 on Entrepreneur.com, 21 Best Blogs That Will Help You Grow Your Business on Inc.com in 2016, and Top 30 Women in Social Media by Boom Social. She is the co-founder of Social Media Manager School, an online learning program with over 1,400 students. Andrea Vahl’s proven ability to make social media marketing easy to understand and implement has directly impacted the bottom line of thousands of companies through her training and one-on-one consulting. Learn more about Andrea’s books and resources, and get her Quick Start Guide to Social Media for Business on her website: www.AndreaVahl.com.
    Visit Andrea’s website: https://www.andreavahl.com
  • Forget the Buzzwords - It's Time for Virtual Reality to Deliver Real Value
    Forget the Buzzwords - It's Time for Virtual Reality to Deliver Real Value Brian Herrera, CEO and Co-Founder of Vidi VR Recorded: Sep 27 2017 62 mins
    Despite the past two years of hoopla surrounding VR technology, adoption rates are low and retention rates are even worse. Giants such as Facebook, Google, and Samsung have dumped billions into the space, but why isn't it taking off yet? In this webinar, Brian Herrera, CEO of Vidi VR, will give an outsider's look at the inside of this nascent industry and lead a candid discussion about:

    - Hurdles in the way of widespread adoption (spoiler alert: it's NOT technology)
    - The true value proposition of VR for consumers
    - What the big players and "thought leaders" got wrong
    - How Vidi VR is a differentiator in the industry
  • IMMERSIVE EXPERIENCES - PASSING THE “SO WHAT?” TEST FOR BRANDS
    IMMERSIVE EXPERIENCES - PASSING THE “SO WHAT?” TEST FOR BRANDS Chris Helm, COO & Co-Founder, Blend Media Recorded: Sep 27 2017 45 mins
    Brands typically invest in one-off, high end immersive experiences that
    deliver difficult to measure ROI metrics whilst also being challenging to
    consume for viewers.

    Multiple friction points along this journey make us ask “So What?” when it comes to the immersive visual experience.

    Blend Media specialise in 360˚ video and have built a creator network,
    content library and web editor to pass the ‘So What?’ test.

    We enable brands to create immersive, affordable visual experiences that deliver longer term campaign value that are engaging and easy for consumers to enjoy.
  • Building Diverse Teams for Content Success
    Building Diverse Teams for Content Success Andrew Lawless, Team Lawless Oct 17 2017 3:00 pm UTC 60 mins
    Making content teams work together is a struggle. On the one hand, creating engaging and sharable content requires a diverse team of professionals—from copywriters, editors, and subject matter experts to content engineers, user experience designers, and content marketers. On the other hand, we are pitting people who need data and a benchmark to make decisions against those that plan and execute without that information. Some look for short-cuts to formal processes, while others desire and follow complex workflows and plans. Some are visionary while others are only worried about the here and now.

    Join me, Scott Abel, The Content Wrangler, and my special guest, Andrew Lawless, for a free, one-hour webinar focused on helping content teams collaborate better regardless of their differences. You'll learn about a methodology that has been successfully used to coach hundreds of thousands of employees—from Fortune 500 companies to smaller family-owned businesses. You leave with a fresh understanding of human behavior, and you'll learn the real reasons people act the way they do. You'll learn how to ease conflict, strain, and tension in team relationships and you discover how to provide information to people in a way that they can best absorb it.
  • Capital Conundrum: Affording New School Buses in Times of Austerity
    Capital Conundrum: Affording New School Buses in Times of Austerity Tim Ammon, TransPar Group of Companies Oct 17 2017 5:00 pm UTC 60 mins
    The talk in transportation is always about having safe and reliable school buses. However, the reality is that finding the funds to purchase new buses to support safety and reliability has been increasingly difficult as capital funding has been more difficult to provide.
  • Digital Learning for SAP S/4HANA with SAP Learning Hub
    Digital Learning for SAP S/4HANA with SAP Learning Hub Caroline Kinsman, SAP Learning Expert Oct 18 2017 8:00 am UTC 60 mins
    Please note that this webinar is postponed to October 18th.

    SAP Education is launching a series of 30 minute live interactive sessions on Wednesdays as from September 13th. You will join thought leaders to find out how your company can benefit from SAP® Education best pratices to enable successful adoption of SAP S/4HANA in support of your transformation goals.
  • Create Amazing Visuals Easier Than Ever Before: Sneak Peek at Snagit 2018
    Create Amazing Visuals Easier Than Ever Before: Sneak Peek at Snagit 2018 Chris Larson and Nikky McCollom Oct 18 2017 3:00 pm UTC 60 mins
    What if all your documentation was quick to create, simple to update, and easy for users to follow? With the new functionality in Snagit 2018, it only takes a few clicks to keep graphics current. Always provide users with up-to-date tutorials, how-to guides, and manuals, even when the software changes. This webinar will show you how the new version of Snagit makes that possible.

    Go beyond ordinary screen capture. Snagit 2018 is the only screen capture tool with built-in advanced image editing and screen recording. So you can easily create high-quality images and videos all in one program.

    Join me, Scott Abel, The Content Wrangler, and my special guests Chris Larson, Snagit Technical Product Manager for TechSmith, and Nikky McCollom, Snagit Product Marketing Manager for TechSmith, for this free, one-hour webinar. Chris and Nikky will provide a sneak peek at the powerful new features coming in Snagit 2018 to make content creation even easier.
     
  • 6 Tactics to Get Hiring Managers on Board with Diversity
    6 Tactics to Get Hiring Managers on Board with Diversity Sumayyah Emeh-Edu, Diversity & Inclusion Strategist and Jennifer Brown, President and CEO of Jennifer Brown Consulting Oct 18 2017 4:00 pm UTC 60 mins
    Recruiters are often the first ones tasked with addressing representation challenges within an organization by sourcing a more diverse recruiting funnel. However, hiring managers are the ones who have the final say on the makeup and composition of their teams. Recruiters have to be prepared to engage with managers, create a collaborative atmosphere, and win over the hearts and mind of hiring decision makers.

    In this webinar, recruiters will gain perspectives on how to:

    1. Work within the power dynamics between recruiters and hiring managers.
    2. Focus on the business and moral case of D&I.
    3. Share personal stories.
    4. Ask probing questions to uncover biases and preferences.
    5. Focus on competencies versus pedigree.
    6. Building support to engage with managers.

    Join Sumayyah Emeh-Edu, Diversity & Inclusion Strategist and Jennifer Brown, President and CEO of Jennifer Brown Consulting as they share their experience of executing hundreds of diversity and inclusion programs.
  • Learning Environment Modeling Language: The New Language of Learning Design
    Learning Environment Modeling Language: The New Language of Learning Design Phylise Banner Oct 18 2017 4:30 pm UTC 60 mins
    Creating a vision that is shared among designers, subject matter experts, clients, and leaders is one of the fundamental challenges that content professionals must overcome. In the learning design space. Many project stakeholders lack the background knowledge, experiences, or "language" to relate their vision in ways that instructional designers can effectively implement.

    Join me, Scott Abel, The Content Wrangler and my special guest, Phylise Banner, Learning Experience Designer for this free, one-hour webinar. In this session, Phylise will introduce an easy-to-use and powerful visual learning design method called Learning Environment Modeling (LEM) — a unique visual language created to enhance communication and foster collaboration between instructional design professionals and diverse stakeholders.

    During the session, you will learn how to visually communicate the correlation of specific design elements to learning results and use Learning Environment Modeling (LEM) to collaborate effectively with blended learning project teams. Phylise will talk about how to facilitate more effective communication throughout the design process, and how to use a learning environment design system and tools to remove or reduce ego-centric behaviors and attitudes during the design process.

    Join us as we explore how LEM can support creative learning experience design and remove barriers to communication throughout the learning design process.
  • Stop Wasting Their Time! 5 Ways to Ease Customer Frustration
    Stop Wasting Their Time! 5 Ways to Ease Customer Frustration Art Schoeller, Brendan Dykes, Megan Selva (moderator) Oct 19 2017 5:00 pm UTC 60 mins
    2017 Forrester research revealed that 73% of online consumers cite valuing their time as the most important thing a company can do to provide excellent service. And according to ICMI’s Brad Cleveland, prompt service is one of the top ten customer expectations. The problem? Outdated, disjointed processes and systems still prevent most contact centers from delivering a truly seamless experience, and the result is often low efficiency and high frustration.

    Are you looking for ways to reduce customer frustration? Join us for this complimentary webinar as we share five practical steps you can take to simplify the customer experience and drive ROI for the business.

    In this webinar you will learn:
    * How to train and empower agents to ease the customer experience
    * Why omnichannel service impacts the whole business, not just the contact center
    * How to enable better collaboration between the contact center and other departments
    * How the right technology can enable a better omnichannel experience for both agents and customers

    Join us for an interactive and informative hour, complete with audience Q&A.
  • Trainer's Corner: Usage Reports & Understanding the Data
    Trainer's Corner: Usage Reports & Understanding the Data Melanie Rogers, Training Team Lead Oct 19 2017 6:00 pm UTC 60 mins
    Let's dive deep into the data Rosetta Stone collects about learners and how teachers and administrators can access that information through usage reports.  Learn about not just pulling the report, but analyzing the data presented. 

    Trainer's Corner is a monthly K-12 webinar series hosted by a Rosetta Stone team member. Each month we will share information and ideas to help schools and districts make the most of their language-learning implementations.
  • It's Not Just Content — It's An Experience
    It's Not Just Content — It's An Experience Andrea Ames, CEO and Founder of Idyll Point Group Oct 24 2017 5:00 pm UTC 60 mins
    As content professionals, we are inundated every day with competing priorities, reduced resources, and a business climate that changes faster than we can assimilate. As a result, we are typically heads-down and focused on creating the content for our customer deliverables—everything from white papers and data sheets to text in the user interface and instructions to self-paced and instructor-led training. And often this gives us a very detail-focused view of the world. We tend to lose sight of the bigger-picture problem that our customers are trying to solve. In the end, we create detailed, accurate documentation or training or marketing content, but that content doesn't interoperate well with other content. We miss the forest because we're focused completely on the trees.

    While content is incredibly important, the experience in which it is delivered can make or break a reader's success with that content. When it is delivered relative to the other activities the reader is doing, where within those activities (or journey) it is presented to the reader, and in what forms and formats—those are key success factors that make up the experience side of the equation.

    Join me, Scott Abel, The Content Wrangler, and my special guest, Andrea Ames, for this practical one-hour webinar. Andrea will discuss her framework for designing the experience we are striving to achieve for our clients and customers, including the key components of a great experience; what it takes to achieve consistency across multiple content creators within a single experience design; the steps for designing a great experience, and tips for validating that the experience meetings the needs of your customers.
  • The Evolution of Corporate Training: Defining the Future of Language Learning
    The Evolution of Corporate Training: Defining the Future of Language Learning Huw Carter, Language Learning Technology Consultant from Rosetta Stone Oct 26 2017 9:00 am UTC 45 mins
    We will discuss how language corporate training has shifted to a technology-driven initiative in order to meet the diverse needs of a global workforce.
    You will learn:

    · Practical suggestions to help you implement this language training programme
    · Key trends in language technology that allow learning to become modular, data-driven and adaptive
    · How other multinational organisations have made the shift to technology-driven language learning
  • The Easy Formula: Continuous Improvement in Technical Communication
    The Easy Formula: Continuous Improvement in Technical Communication Patrick Bosek, Jorsek LLC Oct 31 2017 5:00 pm UTC 60 mins
    Making things easier in TechComm is a combination of process, tools, and methodology. In this webinar, we’ll discuss the way Jorsek LLC thinks about TechComm activities and our general approach to making them easier and more efficient.

    Join me, Scott Abel, The Content Wrangler, and my special guest, Patrick Bosek, co-founder of Jorsek LLC, for this free, one-hour webinar. We’re going to look at specific examples in future webinars — but first, we’re going to focus on the methodology, as it is perhaps the most important piece. The total mindset of "easier," (for us, our co-workers, and our customers) in TechComm is essential to being competitive in today’s world of technical publishing.

    Attendees will learn how to identify things that can be made easier, how we think about improvement in our TechComm activities, and how DITA enables continuous improvement.
  • The 3 Keys to Transformation
    The 3 Keys to Transformation Leisa Reid, Speaker, Author & Trainer, Productive Learning Nov 8 2017 5:00 pm UTC 60 mins
    Are you looking to create strong, powerful relationships? Do you feel rushed, stressed, and constantly busy? Maybe you want that perfect ingredient to creating a life of fulfillment?

    Join this webinar with Leisa Reid, Speaker, Author and Trainer, to take an in-depth look at how to transform in the workplace, at home, and everywhere else.

    In this session you will learn:
    1. Learn the 3 steps to closing the gap between what you have and what you want
    2. Learn the transformation secrets that have worked for THOUSANDS of people over the last 25 years

    About the speaker:
    Leisa Reid is a Professional Speaker & Author who presents to thousands of people on the topic of "Creating a Winning Mindset." After 20+ years of Management, Sales and Executive Leadership, Leisa joined Productive Learning, a personal development company specializing in helping people close the gap between what they have and what they truly desire.

    In 2013 Leisa spearheaded and founded the highly successful OC Speakers Network, an organization that supports speakers who wish to share their expertise. In 2016, her book "Manage to Success: A Guide to Cultivating Happy and Productive Employees" was published.
  • Building Armies - Creating a Culture of Inclusion in Cybersecurity
    Building Armies - Creating a Culture of Inclusion in Cybersecurity Deidre Diamond (CEO and Founder of CyberSN, #brainbabe) & Kyle F. Kennedy (President, #brainbabe) Nov 9 2017 5:00 pm UTC 60 mins
    Cyber security has a massive retention challenge and by “hanging together” we can solve the challenges that are causing people to leave the industry faster than we can recruit them! Learn to master the art of creating teams with cultures of retention, growth and happiness.

    Join this interactive webinar as CyberSN and #brainbabe Founder and CEO Deidre Diamond is interviewed by #brainbabe President, Kyle Kennedy.

    Together they will explore the topic of “Building Armies”, or how to create cultures of transparency, equality, training, support, high-productivity and love in the workforce.

    About the Speakers
    Deidre Diamond is the CEO and Founder of CyberSN.com, a cyber security research and staffing company, and the Founder of brainbabe.org, a cyber security not-for-profit organization. Deidre’s vision and leadership has resulted in a dramatic decrease in the frustration, time and cost associated with job searching and hiring for cyber security professionals. Prior to CyberSN, Deidre was the CEO of Percussion Software, the first VP of Sales at Rapid7 (NYSE:RPD) and the VP of Staffing and Recruiting for the national technical staffing company Motion Recruitment.

    Kyle Kennedy has over 20 years of experience in the tech field, and degrees in Sociology, Business, and Homeland Security. Mr. Kennedy currently serves as President of brainbabe.org a non-profit focused on empowering women and men in cybersecurity and CISO for CyberSN. Prior to joining CyberSN, Mr. Kennedy was the CTO and CIO of STEALTHbits.
  • Documentation Leadership: Dealing with People Issues in Technical Documentation
    Documentation Leadership: Dealing with People Issues in Technical Documentation Barry Saiff, Saiff Solutions Nov 9 2017 6:00 pm UTC 60 mins
    Documentation leaders are knee-deep in technical communications issues, but rarely get help on people side of the fence. If that sounds familiar, you’re not alone. Effectively managing technical writers and smart documentation teams requires leaders equipped to tackle an increasing variety of “people issues.” We’re here to help.

    Join me, Scott Abel, The Content Wrangler, and Barry Saiff—Founder and CEO of Saiff Solutions, author of The Seven Habits of Highly Effective Technical Communications Leaders, and a 30-year veteran documentation leader—for a discussion about the staff management challenges that many documentation leaders face but rarely talk about.

    Attend this webinar to learn how to you can overcome some of the most difficult-to-solve "people issues.” You’ll discover a wealth of resources you already have at your disposal to help you resolve interpersonal challenges.
  • Serving on a Corporate Board: Uncover if It’s for You & Where to Start
    Serving on a Corporate Board: Uncover if It’s for You & Where to Start Sheila Ronning, Founder & CEO, Women in the Boardroom Nov 13 2017 8:30 pm UTC 60 mins
    The journey to the boardroom can, at times, be an overwhelming undertaking filled with questions about what to expect, how to prepare, and how to be an effective board member.

    Join this interactive session with Women in the Boardroom CEO & Founder Sheila Ronning to get answers to burning boardroom questions, including:
    - What are the four main types of boards?
    - What is the job & responsibilities of a board director?
    - What are the risks of serving on a board?
    - Why pursue board service?
    - What is the time commitment & compensation for board service?

    About the Presenter:
    Leadership & networking expert and board strategist, Sheila Ronning is a trailblazer in working towards gender equality in the boardroom. In 2002 she founded Women in the Boardroom with a revolutionary vision to create an environment where women could assist other women in achieving their leadership and corporate board service goals. In less than 15 years, she has scaled Women in the Boardroom from concept to membership organization with global reach across multiple industries, and influence in private and public boardrooms, including Fortune 100 companies.
  • Start as You Mean to Go On: The Key to Successful Sales Onboarding
    Start as You Mean to Go On: The Key to Successful Sales Onboarding Patrick Gunn, VP of International Sales - Qstream and Nick Hornsby, Group Services and Training Manager - Essilor Nov 14 2017 2:00 pm UTC 45 mins
    According to the latest CSO Insights research, effective sales onboarding services can improve quota attainment by 21.3% with noticeable impact on sales performance in the fiscal year.

    There are a number of ways that organisations can reach full productivity for new sales hires, but it all starts with a well programmed, measurable and dynamic onboarding curriculum that meets the individual development needs. But it doesn’t stop there.

    On this webinar, you will discover how to:

    · Establish a baseline understanding of sales rep capabilities and detect early warning signals
    · Compress time to value through a continuous sales enablement program that aligns onboarding to the customer journey
    · Implement a data-driven coaching model to remove guesswork in coaching and support reps in reaching and staying at peak productivity
  • Lessons from Leaders: Top Female Technologists Share Insights for Success
    Lessons from Leaders: Top Female Technologists Share Insights for Success Kelly Ireland | Rhonda Vetere | Becky Wanta | Laura Fucci | Jocelyn DeGance Graham Nov 15 2017 4:00 pm UTC 60 mins
    How can women best position themselves to navigate today's digital workplace, grow their sphere of influence and maximize career growth. This interactive Webcam Panel session in the "Women in Tech" series showcases the journeys of inspirational women who have advanced their careers in tech in innovative and standout ways.

    Moderator
    - Becky Wanta, CEO & President at RSWC Consulting (former CTO/ CIO of Best Buy, MGM, and Pepsi)

    Panelists
    - Kelly Ireland, CEO and Founder of CB Technologies
    - Rhonda Vetere, CTO of Estee Lauder
    - Laura Fucci, CIO of City of Henderson
    - Jocelyn DeGance Graham, Founder, CloudNOW
  • Empower Your Team to Write with One Voice While Still Sounding Like Themselves
    Empower Your Team to Write with One Voice While Still Sounding Like Themselves Marcia Riefer Johnston Nov 15 2017 6:00 pm UTC 60 mins
    The trouble with companies is that they're full of people, and people insist on having separate personalities and distinct voices. So, it's no wonder that issues of consistency and tone of voice creep into our conversations when we take an honest look at our content.

    Join me, Scott Abel, The Content Wrangler, and my special guest, wordsmith extraordinaire, Marcia Riefer Johnston for a free one-hour webinar during which we'll discuss the role voice plays in unifying a company's content strategy. You'll learn how to build a brand voice without sacrificing the individuality of the content creators on your team. And, you'll discover ways to empower content creators to succeed by participating in a simple, fun exercise.
  • Preparing Your Content for the Future: Bots, Machine Learning and AI
    Preparing Your Content for the Future: Bots, Machine Learning and AI Steffen Frederiksen, DitaExchange Nov 16 2017 4:00 pm UTC 60 mins
    Are you ready for how AI, machine learning, and other future technology will affect content development?

    The database revolution changed our relationship to data, making it reusable for different target audiences, contexts and situations. It also made it ready for flexible delivery to different apps and across many different platforms and media. But somehow these outcomes never fully transferred over to content. How can we bring this same revolution to content and win the same kind of enormous improvements that would prepare us for the future?

    Structured content management enables organizations to store, organize and build their content so that pieces are easily discoverable, reusable, reconfigurable and adaptable. It provides the perfect solution for constructing large, complex documents, but also for delivering modular content to chatbots, portal sites, and mobile apps. But, more importantly, it is also key to future-proofing your content for emerging technological trends.

    Join me, Scott Abel, The Content Wrangler, and my special guest, Steffen Frederiksen, Founder and CSO of DitaExchange, for this free one-hour webinar. Attendees will learn what structured content management is and how it works. They will understand what benefits structured content can have for writers, project managers, business owners, IT departments and content consumers. They will also learn how to prepare their content to be fed into new technologies with practical examples from the field.
  • Any Questions? How Listening Sparks Innovation
    Any Questions? How Listening Sparks Innovation Leon Segal, Ph.D. & Scott Underwood Nov 16 2017 6:00 pm UTC 60 mins
    Why are questions so important, and how should questions be used?

    The skill of asking valuable questions is part of a creative mindset and opens up endless opportunities for innovation. It helps us gain valuable insights from ourselves, our colleagues, and our customers, or other people we are designing for.

    Continuously asking questions helps us get below the surface, beyond the obvious, and helps us gain empathy for others, discovering the kind of human needs that lead to breakthrough innovations.

    Join me, Scott Abel, The Content Wrangler, for a free, one-hour webinar designed to highlight the importance of listening, especially during times of major change. I'll be joined by Leon Segal, Ph.D., and Scott Underwood of Innovationship. The two experience design experts will share their knowledge and insights about asking questions, along with tips for the creative use of questions throughout the innovation process.
  • High Po, Low Po, Po Po..... Stop Boxing People In for Talent Management
    High Po, Low Po, Po Po..... Stop Boxing People In for Talent Management Deb Calvert, Executive Coach & President of People First Productivity Solutions Nov 28 2017 6:00 pm UTC 45 mins
    The popular 9-box model for classifying employees is a strategy I don't condone. Find out why and what you can do instead if you want to strategically segment talent and get more bang for your employee development buck.
  • Low Diversity in Tech: How Did It Happen and How Do We Fix It?
    Low Diversity in Tech: How Did It Happen and How Do We Fix It? Dr. Jane Stout, Director, Center for Evaluating the Research Pipeline (CERP) Computing Research Association Dec 6 2017 6:00 pm UTC 60 mins
    Diverse perspectives foster innovation and ensure the needs of many are met. At present, tech companies lack demographic diversity. From

    Join this interactive and insightful webinar to learn:
    - The latest research on why this is the case
    - How tech companies can turn this around
    - Suggested strategies to increase diversity in our workforce

    About the Presenter:
    Jane Stout, Ph.D., works at the Computing Research Association (CRA), a non-profit in Washington D.C. that supports the field of computing research and advanced education in computing. At the CRA, Dr. Stout is the Director of The Center for Evaluating the Research Pipeline (CERP). CERP’s mission is to use social science research and evaluation to promote diversity in computing fields. Dr. Stout earned her Ph.D. in social psychology from the University of Massachusetts Amherst in 2011. She has been studying diversity related issues in science and technology for more than a decade, has published widely on the topic, and has received several grants and awards for her work.
  • Copywriting to Content Design: Creating Content That Delights
    Copywriting to Content Design: Creating Content That Delights Padma Gillen, Scroll UK Dec 12 2017 6:00 pm UTC 60 mins
    In 2013, GOV UK, the government services website for the United Kingdom, won the prestigious D&AD Black Pencil for its contribution to moving content forward as a design discipline. Since then GOV UK has been name-checked and modeled around the world as *the* way to do public sector content. And yet, aside from those who are really “in the know,” the practice of content design is still little known outside of government content circles. And inside of government, many people talk about it, but not many know how to do it well.

    Join me, Scott Abel, The Content Wrangler, and my special guest, Padma Gillen, of Scroll UK, for this free, one-hour webinar. Formerly Head of Content Design for the UK's Government Digital Service, Padma has been at the heart of this emerging discipline since its earliest days. He now teaches others how to do it, and helps organizations rebuild their entire content function around the principles of user needs, designing with data and agile content production.

    In this webinar, Padma will introduce you to these principles and explain how to incorporate them into your approach. Attendees will learn how to place the needs of users at the heart of your content strategy, apply agile methods to content production, and learn to understand the governance models needed to improve your content significantly.
  • Tracking and Controlling Technical Documentation Projects
    Tracking and Controlling Technical Documentation Projects Barry Saiff, Saiff Solutions Dec 14 2017 4:00 pm UTC 60 mins
    Ten years ago, The Content Wrangler published details about a survey that found most documentation managers don’t use metrics as a performance measure. Has that changed? Have documentation managers stuck to their old, metric-less ways, or have they all become “quants” in 10 years’ time?

    Join me, Scott Abel, The Content Wrangler, and my special guest, Barry Saiff, CEO of Saiff Solutions. Barry is the author of The Seven Habits of Highly Effective Technical Communications Leaders, and a 30-year veteran documentation leader. He will lead a discussion about the ins and outs of calculating costs and return on investment for documentation projects.

    Attendees will learn from the results of a real-world case study of a technical documentation project that required technical writing, technical illustrations, and a couple of key metrics: cost per page and pages per date. You’ll learn how difficult it was for the team to track, calculate, and report these seemingly simple numbers and how they overcame these challenges. You’ll discover the connection between measurement and process design and learn valuable lessons that should help you avoid getting lost in the weeds of data- and cost-tracking.