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Learning and Development

  • Productivity Masterclass
    Productivity Masterclass
    Nick Elvery - Peak Performance Coach for CEOs Recorded: Jul 18 2019 37 mins
    Learn the top productivity hacks to get more done in one day than ever before.
  • 4 Ways to Use Analytics to Achieve CX Excellence
    4 Ways to Use Analytics to Achieve CX Excellence
    John Goodman (Customer Care Measurement & Consulting); Abby Monaco (NICE); Erica Marois (Moderator) Recorded: Jul 17 2019 56 mins
    When it comes to delivering better customer experiences, ICMI research is finding that businesses have real gaps in their analytics and Voice of the Customer programs that inhibit their success with both customers and frontline staff. Most survey and monitoring samples are invalid, leading to poor morale, frustrated supervisors, and spurious conclusions.

    Only 15% of contact centers are using sentiment analytics, while 53% have no plans to implement them in the near future. Pair that with the fact that only 23% of quality monitoring programs are automated, and the result is that there is a distinct lack of qualified and quantified knowledge of customer pain points or how to solve them. It’s critical for businesses to better understand where customer experiences are negative and turn them around. It’s also just as critical to enable agents to avoid negative encounters and properly address them head on when unavoidable. Join us on July 17 to learn more about how you can utilize four best practices to turn your competitive woes into wins.

    During this webinar, you will learn:
    - Radical approaches to sampling, analysis and packaging feedback for greater impact
    - How AI sentiment analysis can drive your quality programs
    - Why and how you should apply analytics across all your service channels
    - Creating a compelling business case for CFOs and positive motivation for CSRs
    - What predictive analytics looks like in action, and how it can benefit the entire business
    - How analytics-driven quality management empowers contact centers to drive more strategic value

    Join us for an interactive and informative hour, filled with practical tips and audience Q&A.
  • Claim Your Power and Influence
    Claim Your Power and Influence
    Kim Meninger Recorded: Jul 17 2019 58 mins
    You have the ability -- whatever your functional role, title or level -- to become an influential leader within your organization. Unfortunately, many of us have limiting beliefs about our abilities to access and develop power and influence. With greater self-awareness, confidence and strategic relationships, you can expand your power and influence and advance your career.

    In this webinar, you will learn:

    •What it means to have power and influence
    •How to use your influence to more effectively navigate office politics
    •Actionable strategies to grow your power and influence at any level
  • Ahead of the Curve - Introduction Session to an In Touch Course in USA
    Ahead of the Curve - Introduction Session to an In Touch Course in USA
    Naomi Kent Recorded: Jul 12 2019 25 mins
    Introduction to our most popular course - Ahead of the Curve - which combines elite networking, group coaching, and preparation for board service. Learn about the curriculum, time commitment and benefits in this 30 minute information session. The course starts on September 10, 2019.
  • New Research to Elevate and Transform Employee Engagement Efforts
    New Research to Elevate and Transform Employee Engagement Efforts
    Erica Carranza, Ph.D. VP of Consumer Psychology Chadwick Martin Bailey & Christina Zurek Insights & Strategy Leader ITA Recorded: Jul 11 2019 51 mins
    Enriching compensation packages is an effective but expensive way to engage individual employees, and as recent research has revealed, many of the most common employee wellness and engagement initiatives are not yielding their promised impact. What are these initiatives missing?

    Join us to learn more about the results of a landmark study that seeks to answer this question by uncovering what engagement initiatives must accomplish for employees—on a psychological level—to be effective.

    Using scientific insight into human motivation and advanced analytic techniques, we will share several key findings from our research, including:
    •How tapping in to five critical psychological benefits can provide a framework for true, sustainable engagement
    •Why wellness and other popular programs aren’t delivering on the promise of employee engagement—and where organizations must focus instead
    •How organizations can determine the right combination of initiatives to deliver the key psychological benefits that ultimately drive talent retention
  • Building a High-Performance Sales Organization with Top Talent
    Building a High-Performance Sales Organization with Top Talent
    Jamie Crosbie, CEO/Founder, ProActivate Recorded: Jul 10 2019 42 mins
    Learn how to maximize sales growth and success. Receive a plan on how to protect your #1 asset. And learn how to have a funnel of sales talent that will transform your sales organization.
  • The Art of Perseverance: How to Listen, Trust and Act on Your Inner Knowledge
    The Art of Perseverance: How to Listen, Trust and Act on Your Inner Knowledge
    Dianna Hanken Recorded: Jul 10 2019 48 mins
    The first step to your authentic confidence is creating an unshakable bond with yourself. But what gets in the way? We haven't been taught how to trust our inner knowing, and we're waiting to have the life we want in order to feel confident. How do you overcome these obstacles? The process is called Listen.Trust. Act.
  • 10 tips for maximising your win rates
    10 tips for maximising your win rates
    Jon Williams, Managing Director, Strategic Proposals Recorded: Jul 4 2019 54 mins
    Reasons to Attend:

    •75% of Buyers say that proposals are the critical part of their decision-making process and therefore critical to winning business for many sales teams
    •Majority of clients and prospects are disappointed with the proposals they receive
    •In fact, according to recent research, most buyers think they could write better proposals than their bidders!

    Key Takeaways

    •Understand latest industry thinking
    •Leading insights into buyers
    •10 tips for maximising your win rates by ensuring your proposals are the best
    •Best practice examples


    Written proposals are a key part of winning business for many sales teams. Yet salespeople often find the process for responding to an RFP frustrating – and clients report being disappointed in the tenders they receive. According to Strategic Proposals’ most recent survey, the majority of buyers think they could write better proposals than their bidders!
    Join our July 4th webinar with Jon Williams, the managing director of Strategic Proposals, to gain insight into how leading organisations ensure their proposals are the best. Jon will share the latest industry thinking, best practice examples and his top ten tips for maximising your win rate.
  • Problem Solving with Innovation and Creativity
    Problem Solving with Innovation and Creativity
    Deb Calvert, President of People First Productivity Solutions Recorded: Jul 2 2019 47 mins
    It's a great big, hairy, scary, complex problem. And it's yours. What do you do?

    Tune in for this webinar, designed specifically for HR and front-line supervisors. We'll give you some effective, fun new ways of looking at a problem from every angle and engaging others in collaborative problem solving.
  • How To Build High Performance Sales Teams That Make More Sales In Any Economy
    How To Build High Performance Sales Teams That Make More Sales In Any Economy
    Gavin Ingham: ISM Fellow Recorded: Jul 2 2019 70 mins
    Reasons to Attend:

    This #IAM10 High-Performance Teams webinar will help you to build world-class teams that are more motivated, more focused and more productive.

    Are your teams frazzled, constantly fire-fighting and drowning in day-to-day challenges? Do they struggle to find time to focus on their most important tasks? Does it sometimes feel like Groundhog Day where your people seem to be going through the motions, day after day? Do you feel like a small percentage of your people are on fire and the rest is just smoldering, lacking that important spark of motivation, commitment, and passion?

    Key Takeaways

    What could you achieve in your business if your teams were more motivated, more focused and more productive? What if you could light the touch paper and stand back and watch them ignite?
    Attend this webinar for more.
  • How to Secure Your First Non-Executive Role
    How to Secure Your First Non-Executive Role
    Jonathan Rennison, In Touch executive coach Recorded: Jul 2 2019 60 mins
    Hosted by In Touch coach, experienced non-executive and trustee, Jonathan Rennison, this informative and engaging webinar will cover the fundamentals of preparing yourself to secure the first role of your portfolio career.

    Throughout the 45 minute session, Jonathan will outline the knowledge and skillset needed to become a successful non-executive, covering topics such as building your network, harnessing the power of your online presence and how to impress at interview. Drawing on his professional and coaching experience Jonathan will provide a comprehensive toolkit for a successful transition into the next stage of your career.

    Jonathan is an experienced charity trustee, non-executive director, psychologist and coach. His clients include King’s College London, the Natural History Museum, University of Northampton, Business Link Japan and a range of leaders in national charities and small to medium sized businesses across the UK.
  • Can your Board Survive the Future?
    Can your Board Survive the Future?
    Vicky Reddington. Board Effectiveness Advisor. Recorded: Jun 27 2019 38 mins
    The pace of change is increasing at an exponential rate which will change the face of business. It is the responsibility of the board to ensure survival. Boards are effective only if they are diverse in thought, collaborative and accountable. They must be aligned in purpose and set the tone from the top. Find out the steps you need to take to futureproof your board.

    Who should attend:
    Board members who recognise the need to thrive in today’s challenging business climate.

    What are the benefits:
    Turn talented individuals into an exceptional board, equipped to keep ahead of the speed of change.

    What is the opportunity:
    To redefine your board’s collaboration and effectiveness.

    Who is the speaker:
    Vicky Reddington has 20 years experience at the forefront of change within the IT industry, she has a reputation of driving change and delivering results.

    Vicky believes in getting people to work together to deliver extraordinary results, VS wasting their energy in different and sometimes opposing directions, often causing silos, and to the long term detriment of the business.

    A board that wants to thrive in today’s fast paced world, needs an operating system and she is delighted to say she has cracked the code on the installation guide, and is ready to share. Helping you build a motivated, aligned and agile organisation.
  • Database Management: How to build a strong prospect & client database
    Database Management: How to build a strong prospect & client database
    Andrew Schwartz, President, MPI Recorded: Jun 26 2019 42 mins
    Learn how to build and leverage a strong prospect and customer database to drive sales. Join our guest speaker Andrew Schwartz and uncover ideas, insights and hear real life case studies on effective database management that drives results.
  • Zero Emissions Makes Cents – Integrating Electric School Buses into Your Fleet
    Zero Emissions Makes Cents – Integrating Electric School Buses into Your Fleet
    Blue Bird, Cummins & A-Z Bus Sales Recorded: Jun 25 2019 61 mins
    Zero-Emission school buses are more than just buzz, and with advances in technology electric school bus deployments will only continue to increase. But what does fleet integration look like? Does the performance and reliability of electric school buses live up to expectation? These questions and more will be answered by industry experts and school districts who are currently running electric school buses in their fleets.
  • Los Beneficios de la Formación en Idiomas
    Los Beneficios de la Formación en Idiomas
    Yesid Polania Recorded: Jun 20 2019 38 mins
    Una encuesta realizada por Rosetta Stone encontró que las inversiones de las empresas en la competencia lingüística de los empleados ofrecía grandes beneficios:
    Operaciones comerciales fuertes.
    Mayor compromiso de los empleados.
    Fomento de la fidelidad empresarial y retención de empleados.
    Mayor productividad
    Atraer nuevas generaciones (millenials), motivarlos y comprometerlos.
  • Simon Kucher Video: 3 key factors for optimizing your promotions strategy
    Simon Kucher Video: 3 key factors for optimizing your promotions strategy
    Simon Kucher Recorded: Jun 20 2019 3 mins
    Companies are leaving money on the table when it comes to their promotional strategies, says Simon-Kucher Partner, Ricardo Rubi. Find out the three key things companies should be taking into account when thinking about promotions to make sure you’re maximizing your growth without eating into your profits.
  • Simon Kucher Video: How to Monetize AI and Machine Learning Solutions
    Simon Kucher Video: How to Monetize AI and Machine Learning Solutions
    Simon Kucher Recorded: Jun 20 2019 3 mins
    We asked Partner and Board Member Madhavan Ramanujam how companies, especially those in the software, internet, and tech industries, can make money from their innovative solutions that use artificial intelligence and machine learning.
  • Simon Kucher Video: Recommendations on Digital Pricing for B2B Companies
    Simon Kucher Video: Recommendations on Digital Pricing for B2B Companies
    Simon Kucher Recorded: Jun 20 2019 3 mins
    "Focus on getting the fundamentals right and find out how you can improve your day-to-day pricing processes with digital support.” In this video, Dr. Andrea Maessen shares her short-term recommendations on digital pricing for B2B companies.
  • Simon Kucher Video: Sales Opportunity Self-Assessment
    Simon Kucher Video: Sales Opportunity Self-Assessment
    Simon Kucher Recorded: Jun 20 2019 2 mins
    Is your sales team failing to hit targets in a certain region? Or, are they meeting targets but there is room to go further? Take our 5-minutes Sales Opportunity Self-Assessment and receive immediate, actionable results tailored to your industry and market. Use this link to launch the assessment:

    https://www.simon-kucher.com/en/sales-opportunity-self-assessment
  • Growing sales with unified digital platform
    Growing sales with unified digital platform
    Jim Preston, Sales Director, Showpad Recorded: Jun 20 2019 73 mins
    Reasons to Attend:

    Today’s B2B buyers are more savvy and demanding than ever. They want a high quality, personalised and interactive content in real-time that will enable them to make informed buying decisions.

    Learn how a relatively new discipline, sales enablement, empowers teams with the tools, content, knowledge and skills to boost engagement with buyers resulting in improved returns. Furthermore, understand how digital alignment from CRM to marketing automation and sales tools, is essential for success empowering real-time activity and reporting through AI.

    Key Takeaways

    Understand how ‘Sales Enablement’ together with Digital Transformation help your organisation to:

    - Boost Sales and ROI through a centralised end-to-end platform that aligns Sales and Marketing.
    - Adopt a buyer-first approach by creating personalised, buyer-driven content in real-time to boost engagements and results.
    - Reduce cost and drive efficiency with AI-driven search, recommendations and integrated IT infrastructure.
  • How to Mitigate Fraud, Reduce Customer Friction, and Boost Productivity
    How to Mitigate Fraud, Reduce Customer Friction, and Boost Productivity
    Andrew Gilliam (ICMI Featured Contributor); Craig Pentz (Neustar); Erica Marois (Moderator) Recorded: Jun 19 2019 59 mins
    According to 2019 research, almost half (46%) of contact centers are unhappy with their current authentication method. While implementing fraud mitigation measures can often feel like a burden, contact centers can benefit tremendously from better data intelligence & authentication practices. From more personalized service to greater operational efficiency and a more effortless experience, the opportunities are exponential.

    Are you ready to reap the benefits of more satisfied customers, happier agents, and more accurate and secure data? Join us on June 19th!

    During this webinar, you will learn:

    - The latest best practices in fraud mitigation, which will help you protect both your customers and your contact center
    - How to identify critical points along the customer journey that can improve the overall experience—for agents and customers
    - How and why data intelligence plays a crucial role in driving operational efficiency

    Join us for an interactive and informative hour, filled with practical tips, and complete with live audience Q&A.
  • Leading Team or Organizational Change
    Leading Team or Organizational Change
    Deb Calvert, president of People First Productivity Solutions Recorded: Jun 18 2019 43 mins
    Our objective in this webinar is to help you build leadership capacity by improving your understanding of and ability to introduce and facilitate change.

    It’s important as a change leader to recognize what others may be feeling when there is an expectation of change.

    Join me to learn what’s happening when you introduce change, how you can communicate more effectively about it, and how you can lead change in an inspiring way.
  • Sales Managers: 7 Sales Productivity Drivers You Might Be Missing
    Sales Managers: 7 Sales Productivity Drivers You Might Be Missing
    Deb Calvert, Sales Author, Speaker, Researcher, and Coach Recorded: Jun 18 2019 44 mins
    This presentation is about knowing what drives sales productivity and how to strategically pull the levers for a balanced and more predictable performance.

    We’ll review the top 7 Sales Productivity Drivers and the interplay between them. You’ll be able to diagnose which ones you need to work on for improved sales performance.

    Join me to identify which Sales Productivity Drivers need your attention and which ones can go on auto-pilot in your organization.
  • Incentives – following the money and growing profits
    Incentives – following the money and growing profits
    Christian Atherton and Sam Oliver-Welsh: Simon - Kucher & Partners Recorded: Jun 18 2019 74 mins
    Reasons to Attend:

    Incentives can be a powerful lever to drive sales, but it can be a challenge to get them right.

    Questions like:

    What metrics should we use? Sales? Gross Margin?
    Should we keep it simple or should we drive better outcomes more elements in a balanced scorecard?
    How much of the reward should be variable?
    Should we cap incentives?

    We think that we are rational about incentives, but actually, we all share some innate biases that could be leading to sub-optimal sales outcomes. Join us for our “Incentives - following the money” webinar to see how you can counter or even take advantage of sales biases to drive better sales performance.


    Key Takeaways

    •Insight on what metrics tend to work best
    •How thinking of incentives as a cost can lead to sub-optimal decisions
    •Learn whether incentive caps tend to be a good idea or not
    •The place and relative value of penalties vs. positive incentives
    •How to maximise the impact incentives
  • Pension Accounting Deficit or Surplus? Why it's irrelevant?
    Pension Accounting Deficit or Surplus? Why it's irrelevant?
    Richard Farr - Managing Director, Lincoln Pensions Recorded: Jun 18 2019 51 mins
    The calculation of the true pension deficit is not straightforward and is certainly not the one that regularly appears in the accounts. There are a number of different approaches and whichever approach you choose will give you a different pension risk perspective. What we can say, with regard to pensions, is that your company accounts, do not give a true and fair view.

    Warning: This is not an accounting webinar. We will demonstrate why corporate accounts are misleading and what the real question to ask should be - Is the covenant strong enough to underwrite the risk? By listening to this webinar and understanding the integration between covenant, funding and investment, companies may better prepare themselves for inevitable storms ahead.

    Who should attend?
    Senior Executives of businesses that have defined benefit pension schemes.

    What are the benefits:
    1. To better understand your actual defined benefit (DB) pension risk
    2. To be able to challenge your current pension advisors
    3. To be able to ask for more relevant information and ask the right questions
    4. Drive forward a better pension risk management agenda from a C suite perspective.
  • Stop waiting for your invitation: Drive growth and engage strategically today
    Stop waiting for your invitation: Drive growth and engage strategically today
    Lori Kleiman Jul 22 2019 7:00 pm UTC 60 mins
    Enterprise growth requires executive leadership involvement when it comes to changing the culture, focus, or services an organization offers. To be successful, the growth strategy must focus on many things at once, including people. Every aspect of the organization has to work together, and here’s where HR’s role is crucial. Whether it’s a new product, or a shift in competitive focus, HR is intrinsic to helping the company stay competitive. HR’s role in driving the success of the organization includes a number of factors. HR must ensure the administrative function of the organization are handled, but must focus attention on the important role of sharing the culture and vision of the organization. Internal and external relationships will help shape the HR function, as well as your career.
  • AI Myths Debunked Webinar Series: AI at your Service
    AI Myths Debunked Webinar Series: AI at your Service
    Neil Kostecki, Sr. Product Manager, Coveo Jul 24 2019 4:00 pm UTC 44 mins
    There are times when service automation goes all wrong. Instead of enhancing the customer experience, it hinders it. But AI and machine learning have the power to create experiences that keep customers coming back. Join us to break through the myths and learn how to empower customers and agents in the delivery of intelligent support.

    In this webinar, you’ll learn:

    - The relationship between AI, machine learning and service
    - Real-world applications that meet your customers where they are
    - How to focus your investments to reap the biggest ROI
  • How To Help Employees Find Meaning In Work
    How To Help Employees Find Meaning In Work
    Andre Andersen, Motivational Guide and Trainer Jul 25 2019 10:00 am UTC 45 mins
    Reasons to Attend:

    Leading yourself or others, it doesn’t matter. At the end of each day, we are all looking for meaning and purpose for what and why we get out of bed every morning.

    It's an important aspect that impacts our daily lives.

    As a business and leader, you play an instrumental role in helping your employees finding purpose, and it should start with your business being 'purpose-driven' instead on 'product/solution' driven.

    Many employees feel that they are just working for a paycheck and aren’t contributing to the greater good of society.

    Without a sense of purpose, it’s difficult for employees to connect with their work and their company. Working with a sense of purpose boosts employee motivation, productivity, morale, and overall job satisfaction.

    Key Takeaways

    - What is purpose or meaning?
    - How do I find it?
    - How can I help others to find it?
    - Why should I care?
  • Why Executive Coaching May Work For You
    Why Executive Coaching May Work For You
    David Wheatcroft, Director of Executive Coaching Jul 25 2019 5:00 pm UTC 45 mins
    David Wheatcroft, Director of Executive Coaching at In Touch, will look in to the many ways coaching could accelerate the journey to the boardroom and help build an impressive portfolio career.

    During the 30-minute webinar, David will explore:

    -An introduction to Executive Coaching
    -The Power of Coaching; who hires a coach and why?
    -How executive coaching can help you in your career transition
    -Mentoring or Coaching; what's the difference and how to recognise each
    -The key steps to finding the right coach for you
  • Top 10 Ways to Boost Your Energy Naturally
    Top 10 Ways to Boost Your Energy Naturally
    Nick Elvery - Peak Performance Coach Jul 26 2019 5:00 pm UTC 30 mins
    Energy is our greatest resource but often times we get energy slumps after meals, in the afternoon and times when we really need to be functioning well. This webinar will teach you 10 ways to boost your energy.
  • Why membership is the new revenue generating community
    Why membership is the new revenue generating community
    Gordon Glenister, FISM Jul 30 2019 10:00 am UTC 60 mins
    Reasons to Attend:
    If you want to find a way to create a great sales funnel and community to develop long-lasting relationships, provide a regular revenue stream and opportunities to up and cross-sell then this is the webinar for you. Many of the major brands like Netflix, Amazon Prime, and Linkedin all have very successful membership models, find out how it can work for your business


    Key Takeaways

    •Are you membership ready – the different types to consider
    •How to create a membership programme
    •Understanding the importance of member engagement
    •Why they join, why they leave
  • 30 Ideas In 30 Minutes, Creative Ways To Foster an Emotionally Connected Culture
    30 Ideas In 30 Minutes, Creative Ways To Foster an Emotionally Connected Culture
    Tanya Fish - Strategy Advisor - ITA Group Inc. Jul 30 2019 6:00 pm UTC 51 mins
    The workplace is quickly becoming society’s social hub and, for some, the only way to commune. But the quality of those interactions is often lacking, leading to an overwhelming epidemic of loneliness. This loneliness—and its detrimental side effects, including declining physical and psychological health—impacts employees, both at work and in their personal lives.

    Join us for a fast-paced exploration of how you can infuse opportunities for high-quality connection points throughout the employee experience. We’ll share insights about this alarming trend, discuss how it’s impacting the health and wellbeing of your workforce and—most importantly—share a variety of ideas that your organization can immediately implement.

    You’ll learn:
    • Why social relationships are crucial for maintaining strong physical and psychological wellbeing
    • How building meaningful connections among employees promotes workplace satisfaction and productivity
    • New ideas for facilitating meaningful team member interaction in a variety of workplace environments
    • Lessons learned from others who have successfully created highly-connected cultures
    • How to anticipate—and manage—c-suite objections to the added investment for these activities.
    • How organizations can determine the right combination of initiatives to deliver the key psychological benefits that ultimately drive talent retention
  • Background Screening: Are you checking a box or really checking?
    Background Screening: Are you checking a box or really checking?
    David Bloom, GM at Sterling Jul 30 2019 6:00 pm UTC 43 mins
    Being accountable for the safety of your workplace and employees is a weighty responsibility. Background screening staff is critical, but “background check” can mean many different things, and is frequently a very surface-level, problematic check.

    We’ll unpack what makes a good background check and share questions to ask screening providers, so that you can be sure you are getting a legally compliant, rigorous check that will help you keep your company safe.


    Presenter: David Bloom, GM at Sterling

    David is General Manager of the Small and Mid-Sized Business Group at Sterling. David was included in Entrepreneur Magazine's Brilliant 100 and on Business Insider’s list of 100 most interesting people in the New York City tech scene. David holds a BA degree from Bates College and an MBA from Cornell University.
  • How to Excel as a Non-Executive Director
    How to Excel as a Non-Executive Director
    Karen Moore, In Touch Executive Coach Jul 31 2019 4:00 pm UTC 60 mins
    This insightful and practical webinar will explore the behaviours, skills and knowledge necessary to ensure you add maximum value to any board and cement your place at the table.

    Executive coach and non-executive, Karen Moore will look at what it takes to excel in a portfolio career and will also explore the different expectations and issues facing non-executive directors in the public sector versus the private sector.

    After the presentation there will be a Q&A session.
  • AI Myths Debunked Series: AI and How We Buy
    AI Myths Debunked Series: AI and How We Buy
    Simon Langevin Jul 31 2019 5:00 pm UTC 43 mins
    We crave personalized buying experiences. Too much choice stresses us out. In this session, we explore some of the misconceptions about delivering relevance throughout the buying process, and engage with experts to learn how pairing AI-powered site search and recommendations can reduce frustration and increase conversions.

    In this webinar, you’ll learn:
    - The relationship between AI, machine learning and purchase behavior
    - Examples to help shape your personalization strategies
    - How to achieve relevance and buyer personalization at scale
  • Failing Forward for Business & Personal Success
    Failing Forward for Business & Personal Success
    Deb Calvert, Certified Executive Coach Aug 1 2019 3:00 pm UTC 45 mins
    Are you risk averse? Tentative about trying new approaches or voicing your ideas? Concerned about failing so you stick to what you know?

    Then this webinar is for you! Let's re-frame failure and help you be bolder in your work (and even elsewhere!). You'll get:

    + A better understanding of what's holding you back
    + Practical tips for scoping the true size of the risk
    + Questions that help determine whether or not it's worth it
    + A handle on those fears about failing
    + A step-by-step guide to make the most of any failure

    This will be useful for people in any role, any industry who struggle with those nagging doubts that keep them from contributing their best.
  • A Journey to Safer Wheelchair Transportation
    A Journey to Safer Wheelchair Transportation
    Q'Straint Aug 1 2019 6:00 pm UTC 60 mins
    This webinar will tell the story of one school district – Knox County Schools – and their efforts to improve the safe transport of their special-needs students. It will provide insights, ideas, and tools that participants can consider applying to address their own unique transportation challenges.
  • AI Myths Debunked Series: AI and the Nature of Work
    AI Myths Debunked Series: AI and the Nature of Work
    Stephen Rahal, Director, Product Marketing, Coveo Aug 7 2019 4:00 pm UTC 45 mins
    The biggest fear in the advancement of AI is its impact on our work. But we’ll look beyond the most common myths to uncover and understand the supporting role AI and machine learning can play in helping workers grow and perform in their roles, and how relevancy can be injected throughout the employee experience. In this webinar, you’ll learn:

    - The relationship between AI, machine learning and knowledge work
    - Work scenarios that are optimized through the practical use of AI
    - How to digitally-enable your employees and deliver a consumer-like experience
  • Fast-Tracking Your Service Transformation with Salesforce Lightning & Coveo
    Fast-Tracking Your Service Transformation with Salesforce Lightning & Coveo
    David James, Product Marketing Director at Coveo & Neil Kostecki, Sr. Product Manager - Salesforce at Coveo Aug 8 2019 4:00 pm UTC 32 mins
    The customer community. The contact center. The self-service support site. The chatbot you’re struggling to implement.

    With so many customer touchpoints, how do you keep pace and transform your service delivery to ensure customers and support agents alike are delivered the most relevant content, in the right context and at the exact moment of need?

    Coveo for Salesforce brings AI-powered search and recommendations directly inside your Service Cloud, Community Cloud, Sales Cloud and Salesforce Platform investments. The best part? Coveo is Lightning ready. So goodbye to custom coding and hello to drag and drop components. Whether you’ve already made the switch, or you’re looking to make the transition to Lightning, we have you covered.

    Join us for a live demo webinar to learn how fast-tracking your service transformation using Lightning and Coveo can:


    - Improve the agent experience inside Service Cloud to make them more productive and proficient
    - Deliver more relevant digital experiences for your customers on your community or website with chatbots and case deflection workflows
    - Gain deeper customer insights with rich analytics and reports to help your support org make better decisions
  • Where’s Waldo: Finding top talent in the crowd
    Where’s Waldo: Finding top talent in the crowd
    Lori Kleiman, SHRM-SCP, SPHR Aug 8 2019 9:00 pm UTC 30 mins
    Recruiting has to be more than just filling a vacant position – and retaining top talent is all about making the right selection to begin with. Managers need to look at the scope of the role – and how that may have changed since the last person held the position. What do they really need in the future…and how can succession planning be impacted by hiring just the right person. Candidates look for jobs in a new way, and the tools available to managers to screen candidates should be utilized. Technology can be a huge time saver in communicating with and evaluating candidates. Tools in background evaluation and personality assessment will be reviewed to help managers determine which are appropriate to bring into their recruiting process. We will provide participants with recommendations to determine starting salary and the proper preparation of the offer letter. Finally, our discussion will conclude with the tools to identify top talent and ensure they are aligned with the long-term success of your organization.

    Learning Objectives:

    ·Options for filling the candidate pipeline
    ·Creating an interview experience that gets the information you need
    ·Embracing technology while still creating a personal connection
    ·Development in background and credit check compliance
    ·Full cycle recruiting goes beyond the offer letter
  • Diversity and Inclusion in Human Resource Management
    Diversity and Inclusion in Human Resource Management
    Ebony Thomas, CEO of EMT Group Aug 12 2019 4:00 pm UTC 60 mins
    Information Technology has created amazing tools and resources that has changed the world of work. In the field of HR, technology has been a driving force for diversity in the workplace. With the use of HR tools like ATS and HRIS, human resource managers are mitigating the effects of unconscious biases and prejudices that get in the way of the hiring process.

    Workplace diversity is essential in the 21st century. Companies that embrace diversity constantly outperform companies that have a more homogenous workforce by 35 percent. Ethnic and gender diversity are now a key strategy for success across industries.

    Find out more about the future of human resources and technology through this webinar.

    Join this webinar with Ebony Thomas, CEO of EMT Group to learn more about:
    - The need for women in technology and engineering
    - The need for more non-caucasian (African Americans, Asians, Middle Easterners, etc) women in technology and engineering leadership roles
    - The need for more women technology & engineering professors to steer the direction of women in technology and engineering
    - How to close the gap
  • How to Be Your Own BS Detector: Stop. Downplaying. Your. Worth.
    How to Be Your Own BS Detector: Stop. Downplaying. Your. Worth.
    Janet Zaretsky Aug 14 2019 5:00 pm UTC 60 mins
    Sometimes we can be our own worst enemies, right? All the doubts, the anxious wondering whether we’re doing a good enough job, always hoping no one finds out just how uncertain or insufficient we are.

    Hello, are we done yet?! It’s time to stop the BS!

    Learn the secrets to shedding the self-sabotaging thoughts and habits—unleash your inner powerhouse! This fun, empowering and highly interactive presentation includes

    · how to get past imposter syndrome or thinking you have to be perfect…
    · the surprising culprit who’s been stealing your confidence …
    · and what is REALLY takes to get paid what you’re truly worth.

    Janet Zaretsky, The BS-to-Brilliance Master, has a gift for having you unapologetically and confidently express yourself – and succeed! – as the unique and powerful professional you are.
  • Combining  #3brainselling with Neuroscience to accelerate growth
    Combining #3brainselling with Neuroscience to accelerate growth
    Mark Erskine: ISM Fellow Aug 27 2019 10:00 am UTC 60 mins
    Reasons to Attend:

    Understanding brain development since caveman times provides the key to influencing others especially given the massive advances in neuroscience over recent years which has taken the art of persuasion beyond psychology into brain chemistry. The Reptilian brain, the Limbic system and the Neo Cortex can be likened to your “Gut”, “Heart” and “Head” brain. These three brains transmit data constantly to each other when we make decisions but if we want sales success we must first understand our own preferences by using behavioural profiling and then diagnose which of these dominates the customers brain to stimulate sales, increase conversion ratios and shorten sales cycles.

    Key Takeaways

    •Understand how the human brain has developed and how to use this in sales
    •Discovering your own behavioural brain preferences is the critical first step to managing your selling style
    •Learn what techniques stimulate which part of the brain and how to leverage them
    •Understand why selling has to stimulate each part of the brain to ensure success
    •Learn why so many training methodologies and programmes are too one dimensional to succeed.
  • The Science of B2B Sales
    The Science of B2B Sales
    James Isilay, CEO & Founder, Cognism Aug 29 2019 10:00 am UTC 45 mins
    Reasons to Attend:

    Imagine if you knew the formula for outbound success.

    Attend the Revenue AI: The Science of B2B Sales with James Isilay CEO of Cognism and you will! Learn how you can use a simple formula to improve your outbound B2B marketing and sale.

    Key Takeaways

    •Areas of AI in Sales & Marketing
    •Impact of AI in Sales & Marketing
    •Benchmark with conversion rates
  • An Introvert's Guide to Business Meetings
    An Introvert's Guide to Business Meetings
    Deb Calvert, Executive Coach Sep 3 2019 3:00 pm UTC 45 mins
    This webinar isn't for everyone. It's for people who:

    + Need time to think through their ideas instead of "thinking aloud"

    + Have meaningful contributions to make... but sometimes miss their chance because meetings jump to new topics too quickly

    + Prefer written communication or small-group settings

    + Don't like to be put on the spot

    + Want to have their voices heard more often but feel overshadowed by others who jump in and monopolize conversations

    You'll get practical tips that will make your more comfortable in meetings AND get your input in the mix sooner.
  • Sales Onboarding & Training for Better Retention and Ramp Up
    Sales Onboarding & Training for Better Retention and Ramp Up
    Deb Calvert, sales coach / researcher / trainer / author / speaker Sep 3 2019 6:00 pm UTC 45 mins
    Are you tired of interviewing, hiring, onboarding, and LOSING sales talent so you have to start all over again? Do your new hires flounder and fail because they never seem to get a good grasp of what will make them succeed? Join me for this webinar to:

    + Find out what new hires need, starting on day one
    + Learn how to make onboarding more effective
    + Ramp up new sellers faster so they hit goals sooner
    + Partner with others to make the onboarding/training go faster
    + Stop the revolving door on your sales team

    Remember -- your sales can only be as good as your sales team! Take these proactive steps to improve performance today.
  • How to boost buyer engagement and retention
    How to boost buyer engagement and retention
    Lawrence Keltie, Sales Enablement Specialist, Showpad Sep 17 2019 10:00 am UTC 90 mins
    Many sales leaders are challenged by faltering sales often caused by the growing gap between buyers and sellers.

    So, how are B2B companies going to boost buyer engagement and retention to meet the tough sales targets? Join our webinar on 17 September to gain insights into the results of our recent salesforce survey, including:

    •Sales Enablement - how companies are planning to embrace it
    •Sales Training - what are the pitfalls and the plans for change
    •Digital transformation - what are the plans now and in the future

    You will also learn why companies like Rockfon, Fujifilm and Cox Automotive have invested in Showpad sales enablement technology to boost buyer engagement, retention and growth.

    Don't miss the must-attend webinar for sales and marketing professionals!
  • Lack of Pipeline: The Number 1 Reason You Are Not Hitting Quota
    Lack of Pipeline: The Number 1 Reason You Are Not Hitting Quota
    ISM Fellow, Steve Burton Sep 24 2019 10:00 am UTC 30 mins
    Let’s face it… selling isn't easy. Sometimes it seems easier to lure a ravenous lion with a lettuce leaf than hit your monthly sales target. Even the best, most seasoned salespeople will feel pressurized from time to time and result in them not hitting the target. It’s this pressure that spawns excuses – excuses that detract attention away from a salesperson’s performance (or lack of it).

    I hate hearing excuses; it feels like people are trying to blame others rather than accepting their own failings. But what are the top excuses you’ll hear from a salesperson?
  • Emerging Leaders: How to Identify, Retain & Motivate Them
    Emerging Leaders: How to Identify, Retain & Motivate Them
    Deb Calvert, executive coach and HR consultant Oct 1 2019 3:00 pm UTC 45 mins
    Build the business by building the people. But what people? And how?

    We'll talk about the reasons Millennials (and others!) need more from your organization and how you can give them what they need. In return, you'll get higher rates of employee engagement, longer-term retention, and succession management from within.
  • Top Sales Hacks for 2020 and Beyond
    Top Sales Hacks for 2020 and Beyond
    Deb Calvert, sales trainer, coach, researcher, author & speaker Oct 1 2019 6:00 pm UTC 45 mins
    It's baaaack! Deb's annual review of the latest and greatest sales hacks you won't want to miss out on. Most are no cost or low cost, and all of them have been personally tested in the field. Best of all, YOU can access these tools on your own to save time, automate processes, connect with buyers, and make the most of every single sales day.