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Learning and Development

  • Strategic Student Loan Repayment in a Rising Rate Environment
    Strategic Student Loan Repayment in a Rising Rate Environment Laurel Road - Your trusted financial partner on the road to success Recorded: Sep 19 2018 32 mins
    IAW has partnered with Laurel Road to provide our members with discounted interest rates on your student loans.

    During this interactive think session, Laurel Road provide an overview of the new benefit and how you can utilize it to lock in a lower interest rate amidst a rising interest rate environment. The following topics will be covered:

    - How do rising interest rates in the economy impact me?
    - Is there any way to lock in a rate now before they increase any more?
    - Is income driven repayment and/or loan forgiveness right for me?
    - How will the proposed legislative changes to federal repayment programs affect me?
    - What is student loan refinancing, and am I eligible?
    - What are the considerations surrounding the decision of whether to refinance vs. pursue loan forgiveness?

    This will be an interactive session with time for Q&A so please submit your questions.
  • Improving Departmental Collaboration
    Improving Departmental Collaboration Ron Fuschillo, CIO of Renown Health Recorded: Sep 18 2018 29 mins
    Join POPin and special guest Ron Fuschillo, CIO of Renown Health, as we discuss how to improve departmental collaboration.

    Departmental collaboration is a thermometer for your organization’s culture. When your employees feel comfortable working together and communicating effectively, it’s reflective of a healthy culture. When collaboration is strained, there are areas in your organization that need to be improved- whether it’s your meetings, social silos, employee tunnel vision, or more.

    During this special webinar, we will discuss:

    - Ways to recognize the health of your departmental collaboration
    - How to improve the ways your employees communicate
    - Real examples from Renown Health of how to improve collaboration
    between departments
    - Best practices for engaging with your employees

    We hope you’ll join us for this special webinar.
  • The Triangle of Product Knowledge: Connecting the Dots with Digital Experience
    The Triangle of Product Knowledge: Connecting the Dots with Digital Experience Joe Gelb Recorded: Sep 13 2018 62 mins
    In most companies, the majority of knowledge around your product falls into one of three categories: technical documentation, knowledge articles, and community discussions. Each type of knowledge, authored and managed by different stakeholders, has an essential role in bringing a varied perspective serving the cycle of evaluating, purchasing, using, troubleshooting, and maintaining your product, all of which contribute to overall customer success.

    Join Scott Abel, The Content Wrangler, and his special guest, Joe Gelb, Founder and President of Zoomin Software for this free one-hour webinar on the Triangle of Product Knowledge.

    Documentation represents the formal, curated, long-tail knowledge backed by product management and engineering. Knowledge articles and FAQs represent the focused in-the-trenches know-how compiled by your support and service organization garnered from real-life use. Community discussions represent crowd-sourced knowledge from power users inside and outside of your company.

    In this webinar, Joe will examine trends towards connecting these varied forms of content into a unified digital experience, helping your company drive up the value of your content, with the ultimate goal of achieving higher customer satisfaction.
  • The Future is Now: Neuroscience, Chatbots, Voice, and Microcontent
    The Future is Now: Neuroscience, Chatbots, Voice, and Microcontent Barry Saiff and Rob Hanna Recorded: Sep 13 2018 62 mins
    If you're like many of us in tech pubs, your company has already dipped their toes into the rapidly developing field of chatbots and voice. Or perhaps your company is already waist-deep in it and they've tasked you with creating new content on a new system procured specifically for chatbots. Or worse, they've begun hiring a new class of writer, called the UX writer, to develop chatbot content in some other department that copies and pastes content from your technical manuals into chatbot databases. Or perhaps none of this is happening yet, but you want to get ahead of the curve.

    Now what if we told you that you can source chatbot and voice content directly from your structured technical content? What if we told you that rewriting and restructuring your content for chatbots could make your content far more accessible for users in your traditional content delivery channels? What if we could show you that this evolution in structured writing was simply a continuation of our journey down the path to developing structured content for DITA and other topic-based architectures?

    Join host, Scott Abel, The Content Wrangler, and his special guests Rob Hanna, President of Precision Content Authoring Services, and Barry Saiff, Founder and CEO of Saiff Solutions, as we introduce the concept of microcontent as a core component of structured topics.

    Attendees will learn how industry trends point to the emergence of smaller, more precise, componentized content, why writing and classifying content based on user intent matters, how topic structures can support microcontent within topics, and how microcontent is published and consumed by emerging technologies
  • Trainer's Corner: Meet the K-12 Training Team
    Trainer's Corner: Meet the K-12 Training Team Rosetta Stone Training Team Recorded: Sep 12 2018 51 mins
    Our Training Team is ready to help you learn more about Rosetta Stone, and share their favorite things about our products, and working with our clients. Join us for a Q&A session to kick off the school year!
  • Forecasting the Future: Strategies for Long-Term Contact Center Planning
    Forecasting the Future: Strategies for Long-Term Contact Center Planning Justin Robbins, Paul Chance, Erica Marois (Moderator) Recorded: Sep 12 2018 59 mins
    With all of the change that’s happened in contact centers over the past 10 years, it may be daunting to think about the years ahead, but it’s a necessary and revealing exercise. Strategic, long-term planning enables organizations to prepare for and anticipate investments in technology, shifts in their workforce, and evolutions in their methods for delivering service. But how far out should a long-term plan go? And what should or shouldn’t be included in the process?

    In this ICMI webinar, you’ll hear from contact center expert Justin Robbins on how long-term planning has changed in recent years, what’s the most effective data for future planning, and ways to leverage the changes in technology and customer expectations to your advantage.

    Attend this webinar to learn about:

    - Designing long-term models for staffing and planning
    - The future of occupancy, service level, and other key WFM metrics
    - Benchmarks and best practices for long-term contact center planning
    - The latest advances in long-term forecasting capabilities
  • How to Reuse Localized DITA Content
    How to Reuse Localized DITA Content Mike Rice Recorded: Sep 11 2018 58 mins
    Reusing content has substantial benefits over copying and pasting. However, reusing content can be complex to manage without proper guidelines, especially when that content is translated into multiple languages.

    Join Scott Abel, The Content Wrangler, and his special guest, Mike Rice, Customer Success Manager at Jorsek LLC, the publishers of easyDITA, to learn some reuse strategies for localized content so you can safeguard your reuse cases.

    TAKEAWAYS: Attendees will learn about basic reuse types, localization considerations, and guidelines to avoid translations problems.

    ABOUT MIKE RICE

    Mike Rice is a user-centered professional with over 20 years of experience in technical communication, and a tested eye for transforming how information is managed. Mike is thrilled to be supporting information professionals using easyDITA, and to help them focus on their content, its meaning, its value, and its connections.
  • Employee retention: Language training makes workers want to stay
    Employee retention: Language training makes workers want to stay Melanie Rogers, Jack Marmorstein, Chris Brotherson Recorded: Sep 6 2018 60 mins
    Global organizations are recognizing the massive cost of employee turnover. L&D leaders are, in turn, investing more in employee development to drive increases in employee engagement and retention. From implementing English language training for hourly workers, or advanced English for limited English proficiency (LEP) employees looking to advance in a business setting, to offering world language training for global managers, L&D leaders are offering language learning to increase engagement and retain colleagues.
    A recent Rosetta Stone study reports that 80% of employees who participated in language training felt more positively towards their employer, and 66% felt more engaged with their work. In some organizations, employers have been able to attribute a 19% reduction in employee turnover to language learning. Join this webinar to see how this could look within your organization.
    You’ll Learn:
    •Opportunities within a global organization to improve employee retention with language learning programs
    •The benefits of mobile/technology-based learning and live tutoring as a combined approach
    •Success stories from organizations that improved their retention rates with language
    •What a language learning program looks like within a global organization
  • Why Executive Coaching may work for you
    Why Executive Coaching may work for you Amanda Clarke Recorded: Sep 4 2018 40 mins
    Our latest webinar, ‘Why Executive Coaching May Work for You’ is brought to you by Amanda Clarke, Director of Curriculum Development at In Touch Networks.

    During the 30-minute webinar, Amanda will explore:

    -An introduction to Executive Coaching
    -What are the latest coaching trends?
    -The Power of Coaching; who hires a coach and why?
    -How executive coaching can help you in your career transition
    -Mentoring or Coaching; what's the difference and how to recognise each
    -The key steps to finding the right coach for you
  • The Tale of the Structured Closet: How Structured Content Saves Time & Money
    The Tale of the Structured Closet: How Structured Content Saves Time & Money Val Swisher Recorded: Aug 30 2018 61 mins
    This webinar introduces the basics of structured authoring. We will discuss what structured authoring is, how it differs from unstructured writing, the tools you need to support it, and more. If you don’t know what structured authoring is, or if you have lingering questions about the topic, this webinar is for you.

    What you will learn:
    * The differences between unstructured writing and structured writing
    * How to organize structured content
    * What a taxonomy is and how to use it
    * How structured content separates text from format
    * How translation works in a structured environment
  • Unifying School Bus Surveillance with District-Wide Security
    Unifying School Bus Surveillance with District-Wide Security Safety Vision Recorded: Aug 29 2018 55 mins
    This free webinar presented by Safety Vision and School Transportation News shows you how to use unified security systems including video to improve safety at schools and on school buses.
  • Creating a Lasting Content Strategy for Your Business Using Tech Platforms
    Creating a Lasting Content Strategy for Your Business Using Tech Platforms Jean Ginzburg, CEO and Founder, Ginball Digital Marketing Recorded: Aug 23 2018 46 mins
    Content is now the way that businesses should be selling their products and services. Creating a consistent content strategy will set you up for success. Content can consist of various types of media, such as video, audio and written blogs or articles. Using technology to create, distribute and schedule your content will keep your business top of mind for your ideal target market. Join this live webinar with Jean Ginzburg to learn more about how to develop a content strategy for your business.

    About the speaker:
    Jean Ginzburg is a #1 best-selling author, serial entrepreneur, digital marketing expert with more than 10 years of industry expertise helping companies scale revenue, optimize sales and marketing processes and improve productivity. Jean is the CEO and Founder of JeanGinzburg.com, a digital marketing education company and Ginball Digital Marketing, a digital marketing agency. Jean's clients range from brand name Fortune 500 companies to innovative start-ups. Additionally, Jean is a contributing writer for AMEX Open Forum, Influencive and Authority Magazine. In July 2018, Jean was named a "Women to Watch" by Colorado Biz Magazine.
  • Mentoring for Success! A cost efficient and trusted solution
    Mentoring for Success! A cost efficient and trusted solution Kat Turner, Education Portfolio Manager, ITSM Zone Recorded: Aug 23 2018 61 mins
    What is mentoring? What’s the difference between coaching and mentoring? Is mentoring relevant to my organization? What are the strategies and benefits?

    Mentoring is a cost efficient and trusted solution to many of the problems surrounding communication and staff development within an organization.

    All new members of staff, regardless of seniority, should have an appointed mentor to assist in the induction process; the need for ongoing support with all aspects of practice is particularly important for success and happiness!

    This session will seek to debunk the confusion and uncertainty that often surrounds a developmental mentoring role, outlining clearly the responsibilities of the mentor and mentee and highlighting what is to be avoided. Coaching techniques and their appropriateness will be investigated, alongside how to apply these in an agile environment, finishing with strategies on how to embed a mentoring scheme and the benefits for individuals, team and organization!
  • Operationalizing Town Hall Meetings
    Operationalizing Town Hall Meetings Hayes Drumwright, Founder and CEO of POPin Recorded: Aug 21 2018 37 mins
    Join Founder and CEO of POPin Hayes Drumwright as he talks about the way town hall meetings can impact your organization when done correctly. He'll share customer examples, give you a formula to follow when doing town hall meetings, and explain best practices when it comes to truly hearing your employees and allowing their feedback to impact the direction of your company.
  • The Employee Experience: Attract Talent, Retain Top Performers, Drive Results
    The Employee Experience: Attract Talent, Retain Top Performers, Drive Results Tracy Maylett and Matt Wride Recorded: Aug 21 2018 60 mins
    DecisionWise will help you understand how to create an engaged workforce. This is the age of the employee, and the majority of organizations are failing to meet their employee's expectations, why?

    The authors of the best selling book The Employee Experience will share best practices for improving the employee experience and creating engaged employees in your organization.

    What you can expect to learn:

    --What are the different contracts we make with our employees can lead to expectation misalignment.

    --The difference between the Employee Experience and Employee Engagement

    --Company maturity impacts your employee experience strategy.

    --Market trends that may impact the employee experience

    All attendees will receive a free book signed by the authors.

    Dr. Tracy Maylett: Tracy's business, coaching, and consulting background extends over a period of two decades and across five continents.Tracy is the Chief Executive Officer of DecisionWise, and is responsible for guiding the overall strategy of DecisionWise, as well as leading large-scale change efforts for clients throughout the globe.

    Matt Wride, JD:As DecisionWise’s Chief Operating Officer and executive consultant, Matt oversees the company’s operations, as well as its finance, legal, and administrative functions. He consults with executives around the globe on creating employee engagement at the organizational, team, and individual levels.
  • Her View on Making Investments
    Her View on Making Investments Jessica Gulick, CEO of Katzcy & Gail Ball, Managing Partner of Chestnut Street Ventures Recorded: Aug 16 2018 31 mins
    Cybersecurity is one of the fastest growing technology market areas. Women-owned technology companies are right in the midst of cybersecurity innovation by delivering products and solutions that protect consumers and businesses from ever-changing threats. Are you looking to help one of these companies grow by investing in their solutions? Perhaps you want to get in early and be a part of their mission to protect and prevent? If you answered yes, please join Jessica Gulick, Owner of Katzcy Consulting, and Gail Ball, Managing Partner of Chestnut Street Ventures, in a 30-minute webinar as they share their insights on identifying and investing in these exciting and fast-growing women-owned firms.
  • Make it Memorable: How to Make the Most of Customer Service Week
    Make it Memorable: How to Make the Most of Customer Service Week Adriana Thompson, Todd Hixson, Stephanie Jones, Erica Marois Recorded: Aug 15 2018 44 mins
    Want to show appreciation to your contact center agents, boost morale, and draw attention to the integral role the contact center plays in your organization? Customer Service Week (October 1-5) is the perfect opportunity! And while it may seem far away, October is just around the corner. Need help planning? Whether this will be your first year celebrating Customer Service Week, or your 20th, you don't want to miss this webinar! Join us to hear from three ICMI Global Contact Center Award winners. They'll share their favorite tips for making the most of Customer Service Week, as they arm you with inspiration to plan a memorable celebration for your team.
  • The Future of Work in the 21st Century: Multigenerational Teams
    The Future of Work in the 21st Century: Multigenerational Teams Monique Morrow, President & Co-Founder, The Humanized Internet Recorded: Aug 15 2018 51 mins
    The way in which we work is changing. Technology, social norms and economic influences are impacting the working world every day.

    Did you know the right to work is a human right? It allows men and women of all ages and backgrounds to become self-reliant in dignity and free from discrimination. At a time when technology is taking over the workplace and a younger demographic is entering most workforces, it's more imperative than ever to understand the future of work and how multi-generational teams can make a meaningful impact on your business.

    Tune in with Monique Morrow, Dedicated Futurist, Technologist and Advisor, as she discusses these ever-important topics, opportunities and calls to action.
  • [Panel] Women in ITSM: Opportunities, Lessons, Challenges and Advice
    [Panel] Women in ITSM: Opportunities, Lessons, Challenges and Advice Claire Agutter, Simone Jo Moore, Sally Bogg, Elisabeth Thomas, Andrea Kis Recorded: Aug 15 2018 61 mins
    Join Claire Agutter, Simone Jo Moore, Sally Bogg, Elisabeth Thomas and Andrea Kisfor an open, honest discussion about the opportunities, lessons and challenges found in a career in ITSM. From entering the industry, to forging a career and making a difference, this one-off panel discussion will explore all facets of being a woman in ITSM in 2018.
  • Gamification: Can game mechanics drive better employee performance?
    Gamification: Can game mechanics drive better employee performance? Sri Chellappa, President-Engagedly Recorded: Aug 2 2018 24 mins
    Gamification is widely used in the consumer focussed industry to drive adoption and engagement with the brand. In this webinar we will explore how game mechanics can be set up drive better employee engagement and consequently better performance outcomes
  • Why Leaders Must Be the Change Agents
    Why Leaders Must Be the Change Agents Nikki Barua, CEO, BeyondCurious Recorded: Aug 1 2018 60 mins
    Cultural shifts and changing expectations, not just the advancement of technology, are transforming customer experience.

    Join this live webinar with Nikki Barua, CEO of BeyondCurious, to:

    - Recognize why looking outside your industry is no longer a creative exercise, but a business imperative in the age of Amazon.
    - Learn valuable lessons from other industries to ignite change within your own.
    - Unlock value by transforming your organization into a truly digital business.
    - Generate momentum with a culture of innovation – one that is constantly adapting to a disruptive environment that doesn’t stand still.
    - Understand the capabilities, mindset and skillsets needed to adopt this approach, and how you can be the change agent that helps your organization successfully navigate through risk and uncertainty.
  • Levers of Human Deception: The Science and Methodology Behind Social Engineering
    Levers of Human Deception: The Science and Methodology Behind Social Engineering Perry Carpenter, Stu Sjouwerman Recorded: Jul 26 2018 52 mins
    No matter how much security technology we purchase, we still face a fundamental security problem: people. This webinar will explore the different levers that social engineers and scam artists pull to make us more likely to do their bidding.

    Join Stu Sjouwerman, CEO at KnowBe4, and Perry Carpenter, Chief Evangelist and Strategy Officer at KnowBe4, as they provide fun and engaging examples of mental manipulation in everyday life: from the tactics used by oily car dealers, to sophisticated social engineering and online scams. Additionally, We'll look at how to ethically use the very same levers when educating our users.

    Key Takeaways:
    - The Perception Vs. Reality Dilemma
    - Understanding the OODA (Observe, Orient, Decide, Act) Loop
    - How social engineers and scam artists achieve their goals by subverting - OODA Loop's different components
    - How we can defend ourselves and our organizations
  • Your Complete School Bus Engine Study Guide
    Your Complete School Bus Engine Study Guide Cummins, Inc. Recorded: Jul 26 2018 49 mins
    Experts from Cummins discuss various ways fleets can improve their operations. This free webinar covers tips on topics such as engine reliability, the importance of torque and improving efficiency.
  • Man Versus Machine for Editing Content
    Man Versus Machine for Editing Content Val Swisher Recorded: Jul 26 2018 54 mins
    With the continued development of natural language processing (NLP), there are more software applications, doing more types of editing, than ever before. We will cover how an NLP works, editing tasks best done by a machine, and instances where only a trained human editor will really get the job done.

    In this talk, learn more about:

    * What is a natural language processor and how does it work?

    * What types of editing are done best by an NLP?

    * What types of editing are best saved for people?

    * How to use both machine editing and human editing to your best advantage
  • Revolutionize School Transportation with Transfinder
    Revolutionize School Transportation with Transfinder Transfinder Sep 26 2018 5:00 pm UTC 60 mins
    Do you need a powerful school bus routing solution as well as easily managed reports and districtwide access to transportation information for staff, administration and parents? Transfinder shares how its technological solutions can help.
  • Trainer's Corner #5: Advocating for Language Training
    Trainer's Corner #5: Advocating for Language Training Melanie Rogers, Louise Walker Sep 26 2018 7:00 pm UTC 60 mins
    In many organizations, language learning is a "nice to have" perk for employees. However, learning a new language impacts business results, including increasing employee retention, global expansion, and promoting collaboration, diversity & inclusion. Hear from the Return on Language Learning team on the benefits of improving communication in the workplace.
  • An Introduction to Content Engineering
    An Introduction to Content Engineering Alan J. Porter Sep 27 2018 5:00 pm UTC 60 mins
    The current content evolution necessitates a strong alignment of teams across all areas of our organizations. Each individual or department that touches content at any stage of its development — from CEOs, CMOs, and CTOs, to content strategists and authors, to developers and UX designers — must now work even more closely in order to effectively manage content production and distribution.

    Content engineers bridge the divides between departmental silos and between content lifecycles. Individuals in this position play an important role in the design and facilitation of content structure throughout the entire strategy, production, and distribution cycle from start to finish.

    Join Scott Abel, the Content Wrangler and his special guest, Alan J. Porter, content engineer and head of Strategic Services at [A] for this free one-hour webinar. Attendees will learn:

    1) Strategies that content engineers use for content valuation
    2) How content engineers apply these strategies to support intelligent content practices
    3) About the six core disciplines of the content engineering practice
    4) The content engineer’s ultimate tool to organize and orchestrate intelligent content — the Master Content Model™

    About Alan J. Porter

    Alan J. Porter is the Senior Executive responsible for strategic client services leadership at [A]. Alan has an extensive background within the industry and has consulted for large, well-known enterprises and organizations. He has helped shape the content intelligence space through his writing and thought leadership. As the author of The Content Pool, Alan promotes the concept of content as an enterprise asset with real value. He advocates the convergence of content across an organization and the foundational role of content intelligence in harnessing that convergence in order to deliver exceptional customer experiences.
  • Design Thinking and Content Strategy
    Design Thinking and Content Strategy Buck Bard Sep 27 2018 8:00 pm UTC 60 mins
    Design thinking may conjure up images of groundbreaking products like the iPod, Tesla, and Uber, but design thinking is just an innovation tool that can be applied to most any process. Design thinking isn’t just for product design; it can transform your content strategy.

    Join Scott Abel, The Content Wrangler, and his special guest, Buck Bard, Content Strategist and Chief Harbinger of Canary Works, for this free one-hour webinar. Learn how you can use design thinking to transform your content strategy from someone who does it every day.

    Attend this webinar to learn what design thinking is by learning its parts; to learn how design thinking can be applied to the process of developing and executing on your content strategy, and discover some free and easy to use tools that you can start using today.

    ABOUT BUCK BARD

    Buck Bard is the Chief Harbinger at Canary Works. He has been designing and delivering innovative learning solutions for over 25 years. Canary Works was created to promote Innovation, Digital Transformation, and Design Thinking. Through a series of experiential workshops, we help guide organizations discover and draw a roadmap to possible futures. We work with teams and individuals to find the intersections of the strengths of their cultures and their strategic goals, using sound learning principles.
  • BrightTALK Coding Academy: Taking a Leap into Software Development
    BrightTALK Coding Academy: Taking a Leap into Software Development Amanda Cavallaro, Full Stack Developer and Google Developer Expert Oct 2 2018 7:00 am UTC 60 mins
    In this talk, Full-Stack and Google Developer Expert Amanda Cavallaro shares how technology has impacted and affected her life and career. From her empathy and experiences growing up in Brazil, to taking the leap to move to the UK and become a software developer and an advocate for the information technology community, Amanda discusses the challenges and lessons, and how the developer community helps people achieve their potential.
  • The Need for Employee-Focused Communication
    The Need for Employee-Focused Communication Scott Abel, Aaron Baldwin, Deborah Bosley & Ray Walsh Oct 4 2018 5:00 pm UTC 60 mins
    Companies of all shapes and sizes proclaim that “employees are our greatest asset.” Does this trite and overused phrase mean anything? If so, how are these values reflected in the way we communicate with employees?

    Join Scott Abel, The Content Wrangler, for a 30-minute discussion with three content industry experts about the need for a unified internal communication strategy. Scott will chat with data management expert Aaron Baldwin, plain language specialist Deborah Bosley, and localization maven Ray Walsh about the reasons we should adopt a formal, repeatable strategy for internal employee-focused communications.
  • How JetBlue Is Putting Humanity Back into the Airline Industry
    How JetBlue Is Putting Humanity Back into the Airline Industry Laurie Meacham, Scott Morris, Mukesh Mirchandani, Erica Marois (Moderator) Oct 4 2018 5:00 pm UTC 60 mins
    In an increasingly crowded marketplace, customer service has emerged as one of the last frontiers for competitive advantage. But in a rush to be everything to everyone, many companies are overlooking one enduring need of its customers: the desire for human connection. JetBlue was founded on the mission to "bring humanity back to air travel." During this webinar, you'll hear how customer service has set the airline apart in the past, present, and vision for the future. You’ll also learn how companies in any industry can apply lessons JetBlue has learned to deliver more practical, personalized, and delightful service experiences.

    In this webinar, you will learn:
    - How to bring people, process, and technology together to deliver more customer-centric service
    - How to humanize the customer experience
    - How JetBlue leverages customer service as a competitive differentiator

    Join us for an interactive and informative hour, complete with live audience Q&A.
  • IR35 and Employment Status: Government Policy and Recent Court Cases
    IR35 and Employment Status: Government Policy and Recent Court Cases Andy Chamberlain, Jordan Marshall & Chris Poggott-Mckellar Oct 9 2018 11:00 am UTC 60 mins
    The landscape around tax and employment status is rapidly changing, with huge implications for independent professionals and the self-employed. Possible changes to IR35 in the private sector are worrying many, while the government is considering radical changes to the employment status framework following the Taylor Review. While all this is going on, courts are continuing to make new case law with crucial judgements on Uber, the BBC and Pimlico Plumbers.

    IPSE’s policy team will give you the latest update on this far-changing area, and analyse what the implications are for the UK’s 4.8 million self-employed as well as our broader flexible labour market.

    During this webinar we will discuss the following:
    • Proposed changes to IR35 in the private sector – update and implications
    • Government action on employment status – Taylor Review and Employment Status Consultation
    • Recent court cases – Uber, BBC and Pimlico Plumbers

    Speakers:
    Andy Chamberlain, Deputy Director of Policy and External Affairs
    Jordan Marshall, Policy Development Manager
    Chris Piggott-McKellar, Head of Press and PR
  • Publishing DITA Content to a Chatbot
    Publishing DITA Content to a Chatbot Patrick Bosek Oct 9 2018 8:00 pm UTC 60 mins
    Chatbots have a long way to go to be self-sufficient, but if you build them on a base of structured content, they can be an extremely helpful content delivery tool.

    Join Scott Abel, The Content Wrangler, and his special guest, Patrick Bosek, co-founder of Jorsek LLC, makers of easyDITA, to learn how to you can create a chatbot using your DITA content.

    As a part of this presentation, we’ll discuss how chatbots fit into your total content delivery strategy, how to transform DITA content for chatbots, and how to update and maintain chatbots as a delivery system.
  • How to Empower Yourself to Empower Others
    How to Empower Yourself to Empower Others Sheree Atcheson, Board-Appointed Global Ambassador, Women Who Code Oct 10 2018 3:00 pm UTC 60 mins
    This webinar will focus on understanding your own value and how you can use that to become an influential person in your industry.

    Listed as one of the UK's Top Most Influential Women in Tech & an international multi-award winner for her services to Diversity & Inclusion in the Tech industry, Sheree (@nirushika) is a Consultant, Deloitte; Founder, I Am Lanka; Board-Appointed Global Ambassador, Women Who Code; Forbes, Contributor.

    Sheree is a global tech outreach leader and the aim of her career is ensuring people are aware of the fantastic opportunities the tech industry has to offer & make certain that people (regardless of gender, race, social stature) are able to benefit from these & reach their full career potential.
  • Secure Your Future Through Education
    Secure Your Future Through Education Robyn Palmersheim Oct 10 2018 5:00 pm UTC 60 mins
    The Webinar is designed for women considering completing their college degree or seeking an advanced degree. The pay gap is real and is increasing between college-educated workers and workers without degrees. Women out pace men when it comes to degree completion. Workers could be losing a million dollars over their lifetime without a degree.

    Adult students have very different needs than recent high school graduates and this webinar will address these concerns. Operation Graduate is a pathway for students considering returning to school but are reluctant. Operation Graduate helps student turn their prior college course, professional learning, and on-the-job experience into academic credit.
  • The Value of Visuals: How Visuals Can Unlock Dramatic Savings in Productivity
    The Value of Visuals: How Visuals Can Unlock Dramatic Savings in Productivity Ryan Knott Oct 11 2018 7:00 pm UTC 60 mins
    We've all seen statistics suggesting people process and engage better with visual content over text. But what does the science actually say? In 2018, TechSmith embarked on a first-of-its-kind comprehensive study of visual communication in the workplace. The results are eye-opening to say the least. Using opinion data, scientific research, and economic modeling, the new study reveals how businesses are discouraging employee engagement and leaving productivity on the table. The study also points to solutions to fix these challenges.

    Join Scott Abel, The Content Wrangler, and his special guest, Ryan Knott, Public Relations Specialist for TechSmith Corporation, for this free one-hour webinar. Attendees will learn what their employees really want in their workplace communications, how visual content helps people perform better, and just how easy it can be to add more visual content to workplace communications.

    ABOUT RYAN KNOTT

    Ryan Knott has more than 20 years of experience managing communications and content strategy, public relations, social media, and media relations. He joined the TechSmith team in 2016, and previously worked at nonprofits, the Michigan Department of Education, and as a coach, communications director, and announcer, for a number of Michigan roller derby teams. Ryan is passionate about creating content that communicates clearly, engages audiences, and inspires action.
  • Defining your Purpose: The Difference Between a Meaningful Life & a Happy Life
    Defining your Purpose: The Difference Between a Meaningful Life & a Happy Life Tara Bradford, Social Scientist and Expert in Personal Change Management Oct 17 2018 5:00 pm UTC 60 mins
    In this workshop you will learn:
    The 4 key components of a meaningful life
    The most common fears that hold us back from feeling fulfilled
    How to get out of your own way
    How to set goals that help you move forward towards the life you desire

    Bio:
    Tara Rae Bradford is a Personal Change Management Expert, Social Scientist, Success Coach and Keynote Speaker. Tara’s International Coaching Practice focuses on helping individuals feel more understood in their personal and professional relationships. She is also the Creator of Imposter to Influencer, a program that helps small business owners become their own publicists by learning how to build meaningful relationships with the media. She incorporates her background in cognitive neuroscience, biochemistry, positive psychology principles, neurolinguistics, hypnotherapy, and emotional intelligence into her work. She has been featured in Forbes, HuffPost, Thrive Global, Bustle and more! For more information please visit: www.tararaebradford.com
  • Employee's Can't live with 'em, can't live without 'em
    Employee's Can't live with 'em, can't live without 'em Lori Kleiman SPHR SHRM-SCP Oct 17 2018 6:00 pm UTC 30 mins
    Employees are the backbone of every organization and managers know that. When the focus is on getting new customers, creating new revenue streams, making a profit and being innovation - who has time to make employees happy. Aren’t they here to do a job anyway? Well yes, but they still need to know they make a difference. In this program, we’ll look at how happy employees can support your corporate initiatives and actually give you time back. And, it can all happen with minimal effort and budget.

    The employee landscape is changing - and it's not about millennial. All employees want more from their employers, and expect you to meet their needs. Why? Because if you don't they'll just move on and find a new position. With Unemployment at a historic low, your employees have that option. We know that 85% of the workforce is open to new opportunities, even when happy with their current position. So, what can you as a leader to do keep employees engaged - in a way that drives your organization forward. It's not about making employees happy and work fun. The program is all about how to drive results for your business through long term retention of your top talent. Join us for this interactive session and leave with ideas that will keep the best and brightest in your team!

    Learning objectives
    ·Identify what your employees need from you
    ·Align employee appreciation with corporate strategy
    ·Set 3 goals to connect directly with your team
    ·Develop strategies to incorporate engagement into every day work
  • 5 Contact Center Trends to Watch in 2019
    5 Contact Center Trends to Watch in 2019 Michael Pace, Erica Mancuso, Darryl Addington, Erica Marois (moderator) Oct 17 2018 6:00 pm UTC 60 mins
    Fast forward to end-of-year reviews in 2019. What will your team have accomplished? Will you be proud to report on soaring CSAT scores, transformative process improvements, and unprecedented profits? If you want to set your team up for success in the year ahead, now’s the time to start planning. Join us for this eye-opening discussion on the trends you need to watch as you prepare your contact center for the future.

    In this webinar, you will learn:

    * What AI and Machine Learning will really mean for the contact center, and the practical steps you can take now to ensure smooth implementation

    * How to deliver an employee experience that will attract and retain top talent

    * What’s next for customer experience

    * How digital transformation will impact the contact center in the years ahead
  • Trainer's Corner: Common Tech Challenges and How to Fix Them
    Trainer's Corner: Common Tech Challenges and How to Fix Them Melanie Rogers, Training Team Lead at Rosetta Stone Oct 17 2018 6:00 pm UTC 60 mins
    We know that technology can be challenging to implement in the classroom. Your days move quickly, so we want to take some time to provide you with our top tips & tricks to troubleshoot and solve technology problems while using Rosetta Stone. We'll talk about headsets!
  • Her View on Finding Funding
    Her View on Finding Funding Jessica Gulick, CEO of Katzcy & Gail Ball, Managing Partner of Chestnut Street Ventures Oct 18 2018 9:00 pm UTC 30 mins
    As a woman entrepreneur, you know firsthand how challenging it can be to get venture funding. Finding the right investors and other sources of capital to get your idea off the ground can be difficult. There are ways to get the funding you need to get your business moving! Please join Jessica Gulick, Owner of Katzcy Consulting, and Gail Ball, Managing Partner of Chestnut Street Ventures, as they share how to navigate the funding challenge and match investors to the needs of your growing technology firm. This 30-minute webinar gives you keen insight and tactics to gain capital, increase funding success and launch your business.
  • Debunking Customer Experience Myths
    Debunking Customer Experience Myths Lynn Hunsaker Oct 23 2018 5:00 pm UTC 60 mins
    Ask ten people what customer experience or customer-centricity means and you could get ten different answers. This is a grave concern as studies show 90% of executives say customer experience is mission-critical. Like any hot topic, everyone wants to join the bandwagon, claiming their products and services enhance customer experience and customer-centricity. This has muddied the waters as mainstream adoption follows what’s advocated by the biggest marketing budgets and as benchmarking studies underscore mainstream practices.

    Join Scott Abel, The Content Wrangler, and his special guest, Lynn Hunsaker, Chief Customer Officer of ClearAction Continuum, for this free, one-hour webinar. Lynn will go beyond “best-practice” to a clear view of what’s what in customer experience and customer-centricity. Recent studies show that no brands today – even the ones perpetually at the top of the most admired companies lists – are performing to customer experience quality expectations.

    In this webinar, we’ll take a look at who’s doing best, and what’s still needed to deliver the financial promises of a truly customer-centric business. Join us to 1) Get real: what’s customer experience and what’s customer-centricity from customers’ viewpoint? 2) Raise your game: practical ways to leapfrog current practices to achieve higher performance, and 3) Keep it real: how to instill momentum to make highly profitable customer-centricity a way of life.
  • Trainer's Corner #6: Proving the value of language learning to leadership
    Trainer's Corner #6: Proving the value of language learning to leadership Louise Walker Oct 23 2018 7:00 pm UTC 60 mins
    Hear from the Rosetta Stone Return on Language Learning team on best practices for proving the value of language learning (and other eLearning programs) to the leadership team.
  • Women In Cloud: The Shared Experience of Female Tech Entrepreneurship
    Women In Cloud: The Shared Experience of Female Tech Entrepreneurship Jacquie Touma, Chaitra Vedullapalli, Terri Stephan Oct 30 2018 7:00 pm UTC 60 mins
    We live in a truly amazing time. Technology is changing almost every aspect of our lives at breathtaking speed. Advances in medicine, education, communication, and productivity have increased life expectancy around the globe and lifted hundreds of millions of people out of poverty.

    The ability to connect to people and information instantly is so commonplace that many take it for granted and now, we’ve arrived at the beginning of an era of even more profound transformation, all centered on the cloud. We’re excited to bring more opportunities through cloud computing to address issues in healthcare, the environment, cybersecurity, and underserved communities. And we’ve seen the incredible good that can come from the cloud, but with it also come challenges. For women in technology, there are increased challenges in a cloud-based world.

    Women in Cloud initiative is designed to empower female tech entrepreneurs by providing Access, Acceleration, and Actions so women entrepreneurs can take Actions every day to achieve their business goals!

    In this webinar, we will share experiences and tips for female tech entrepreneurs in building their cloud B2B with enterprise companies in a simple and predictable way. This is going to be a panel discussion with great conversation with female tech entrepreneurs in driving customer traction.

    Also, learn how you can participate in the next cohort of women in cloud accelerator to build your business with enterprise brands!
  • Answers to the World’s Scariest Employment Law Questions
    Answers to the World’s Scariest Employment Law Questions Mark Toth, Chief Legal Officer of ManpowerGroup™ North America, and Neil Alexander, of Littler Mendelson. Oct 31 2018 7:00 pm UTC 60 mins
    Join ManpowerGroup for a complimentary webinar designed to reduce your employment law nightmares.
    In this engaging and interactive webinar, Mark Toth of ManpowerGroup and guest Neil Alexander of Littler Mendelson will answer the world’s most terrifying employment law questions. Mark and Neil will not only address the questions that keep you awake at night but also ensure that you get all the latest employment law news on everything from hiring to firing and beyond.

    After this fast-paced hour, you’ll walk away with:
    -Answers to difficult legal questions
    -Up-to-the-minute information on the latest employment law developments
    -Tips and tools on everything from hiring to firing
    -Practical solutions based on real-life examples

    Your host is Mark Toth, Chief Legal Officer of ManpowerGroup™ North America, a former partner in a major employment law firm, and widely known for his ability to present legal and HR issues in a uniquely entertaining style.

    Special guest Neil Alexander, of Littler Mendelson, has represented companies in employment disputes all across the U.S. for the last 25 years. Neil’s practice focus includes unfair competition disputes, whistle blower and retaliation claims, ADA and FMLA disputes, wrongful termination claims and allegations of harassment or discrimination.
  • Trainer's Corner: Supporting Adult English Learners
    Trainer's Corner: Supporting Adult English Learners Melanie Rogers, Training Team Lead at Rosetta Stone Nov 7 2018 7:00 pm UTC 60 mins
    The population of English Learners is always growing, and that includes adult English Learners! We will talk about some of the challenges when working with adult populations, as well as success stories and successful strategies.
  • Content Collaboration Throughout the Organization
    Content Collaboration Throughout the Organization Stephani Clark Nov 13 2018 6:00 pm UTC 60 mins
    There’s often a disconnect between technical communication teams and others within their organization. This disconnect may be organizational, or may be due to the different tools used by each team. Often, this gap is bridged by PDF and many organizations have resigned themselves to the necessity of the emailed PDF review.

    Join Scott Abel, The Content Wrangler, and his special guest, Stephani Clark, Customer Success Manager for Jorsek LLC, the makers of easyDITA, to learn how you can get tech writers, engineers, and others to work together in a DITA environment and improve the efficiency of your content development process.

    During this presentation, attendees will learn about the problems inherent in collaboration, how unstructured and structured content differ, and what the typical barriers to content collaboration are.
  • Including Language Learning in your Professional Development Paths
    Including Language Learning in your Professional Development Paths Debra Crockett Nov 13 2018 8:00 pm UTC 60 mins
    Are you tasked with putting together your 2019 professional development plans? We'll discuss how to incorporate language learning as part of your overall learning programs.