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Learning and Development

  • ENGAGEMENT MAGIC-5 Keys for Engaging People, Leaders, and Organizations
    ENGAGEMENT MAGIC-5 Keys for Engaging People, Leaders, and Organizations
    Dr. Tracy Maylett Recorded: Dec 5 2018 60 mins
    HRCI and SHRM credit approved

    Join Dr. Tracy Maylett, for a presentation on “ENGAGEMENT MAGIC: Five Keys for Engaging People, Leaders, and Organizations.” Dr. Maylett will review the research behind the five keys and how managers can use ENGAGEMENT MAGIC to increase engagement with their teams. During this webinar we will provide answers to the following questions:

    What is the personal benefit of being engaged?
    What is the difference between being satisfied with your job and being engaged?
    How does each of the ENGAGEMENT MAGIC elements contribute to engagement?
    How do you avoid a victim mentality and take ownership for your engagement?
    How can managers create an engaging work environment?
  • Why Have We Rebranded?
    Why Have We Rebranded?
    Bianca George Recorded: Dec 5 2018 26 mins
    Over the past few weeks, I'm sure you will have seen emails and updates across social media about us rebranding on Monday 3rd December. Along with our rebrand, we are also revamping the portal and adding some great new features to it. I outlined some of these features in my previous email, but we want to ensure you know exactly what they are and how best to use the new and improved portal.

    Therefore, on Wednesday 5th December, we will be delivering our 'Why have we rebranded?' webinar to explain why we have merged all of our networks, what has changed on the portal, the benefits of the new portal features and how you can actually use them. Eleanor Johnson, a senior member of our customer care team, and I will deliver a presentation of all the new changes, followed by a live walkthrough of the new tools, such as our 'Ask an Expert' feature, to-do list and star rating.

    The following will be covered:
    Why In Touch Networks has rebranded
    What will change in your membership
    What new features are available in the portal and how to use them
    What benefits you can expect from the new, improved portal
    What else can we expect to see from In Touch
    Q&A
    There will also be the opportunity to ask our team questions during a 15 minute Q&A session at the end of the presentation.
  • A Walk in The Clouds: The Modern Customer Experience
    A Walk in The Clouds: The Modern Customer Experience
    Jacqueline Touma, Sandy Mathis, Amy Protexter, Razia Richter Recorded: Dec 4 2018 60 mins
    The customer expects fast, personal and engaging experiences, integrated and aligned across touch points in real time.

    The Cloud brings along a paradigm shift in the way customers interact with the businesses and what businesses must be prepared for. Understand what the Modern Customer Experience is and how content and customer analytics are keys to success.

    Organizations need to have the right tools to capture feedback and provide needed content at each point in the life cycle.

    Learn more from our Panel of experts as they share their experiences, best practices, and lessons from leading Companies.
  • BUILDING A BUSINESS: FROM PASSION TO PROFIT IN 3 STEPS
    BUILDING A BUSINESS: FROM PASSION TO PROFIT IN 3 STEPS
    Stephanie Staidle Recorded: Dec 4 2018 61 mins
    Discover the three fundamental elements required to build a successful business you love! Learn what they don’t teach you in business school, and what skills you must master to foster your success. You will gain new tools—based in the neuroscience of performance—to match your business with your passions. Identify and remove obstacles entrepreneurs commonly face, and find the confidence to realize your business vision.
    Takeaways:
    •Understand how our education system teaches us to think in a limiting way, setting up entrepreneurs for failure (and what you can do differently)
    •Learn the three-step formula to double your income, close high-paying clientele, and have major media mentions without being “big” in the industry
    •Master the art of influence and communication, getting you to YES with clients, partners, and investors
    •Learn three exercises and techniques based in the latest findings of neuroscience and creative psychology to drastically improve success. These will help you tap into your brain's fullest potential, increasing performance and confidence immediately.
  • The Science and Applications of Natural Language Processing
    The Science and Applications of Natural Language Processing
    Peter Fitzsimmons from Contexture & Jess Gulick from Katzcy Recorded: Dec 4 2018 62 mins
    Learn what we mean by “Natural Language Processing (NLP)
    and Machine Learning” and how can these be deployed to
    automatically process, interpret, and organize the growing
    volumes of digital documents and other information critical to
    your business processes.

    In this webinar, we will explain the capabilities and benefits of
    NLP and machine learning and present practical applications in
    several content-intensive areas including policy and compliance,
    media, information services and publishing, legal services, cybersecurity and beyond.
  • No One Can Empower You But Yourself
    No One Can Empower You But Yourself
    Regina Huber Recorded: Nov 30 2018 61 mins
    Learn how to empower yourself with a self-empowering mindset and heart-set.

    You know you need a success mindset to be successful. But what exactly is a success mindset? Maybe you are all about mindset, repeating daily affirmations, reading self-help books, watching inspiring YouTube videos, taking loads of action, and yet… not getting what you want in your business or career? Not the job you want? Not enough clients, not the right clients? Not the money you want to make? Or maybe you’re at a certain level, and you want to move to your next level but you just can’t seem to break through that inner glass ceiling?
    In this session, led by Regina Huber, we will explore ways to step into a self-empowering mindset and heart-set so you can not only reach for the stars but hold them in your hands, too.
  • Webinar: Building High-Performance Cultures
    Webinar: Building High-Performance Cultures
    Kara Strubberg, Customer Success Manager, YouEarnedIt & Kara Chambers, VP People, The Motley Fool Recorded: Nov 29 2018 45 mins
    Companies are wasting resources by failing to strategically recognize and reinforce the behaviors that drive their businesses forward.

    New research from Gallup indicates that employees who strongly agree that they can link their goals to the organization’s goals are 3.5 times more likely to be engaged. YouEarnedIt has collected real-world examples of how companies use this engagement strategy to drive bottom-line results.

    Watch this webinar to learn:

    - How to identify employee behaviors that support business needs at every level
    - Ways to create a recognition and incentive strategy for boosting these behaviors
    - Real-world examples and success stories from organizations
    - Intrinsic vs. extrinsic motivation, and which one drives sustainable behavior change
  • Yes! You have a crystal ball - HR trends for the next 10 years
    Yes! You have a crystal ball - HR trends for the next 10 years
    Lori Kleiman SPHR SHRM-SCP Recorded: Nov 27 2018 20 mins
    CEO's are focused on long-term success - and the needs of your employees should be too. But how do we know what will impact our organization in 15 years? Business futurists are consulted to predict where trends are going what savvy organizations need to do to complete. Social, environmental, and global issues are touching all businesses today faster and with more impact than ever before. HR departments have to get ahead of the megatrends that are facing their businesses and anticipate trends. Explore the top megatrends CEO's are watching for the next 15 years, and determine how you can implement these to focus your human resources initiatives. Megatrends will change your business in the next ten years. Don't miss this opportunity to get ahead of the curve an bring the latest thought leadership back to your organization.
  • Making Performance Management as Agile as Your Business
    Making Performance Management as Agile as Your Business
    Josh Bersin, Deloitte Consulting LLP | Scott Kelly, Hitachi Data Systems Recorded: Nov 15 2018 60 mins
    Today business moves faster than ever before. Teams are more fluid, projects are more dynamic and skills are in more demand. To stay competitive, companies need a workforce that is responsive, agile, speedy, flexible and customer-focused. As a result, Human Capital leaders are on a transformational journey. It’s not enough for companies to give someone a job, they need to provide employees an optimized, connected experience so they can perform their best.

    In this webinar, Josh Bersin of Deloitte and Scott Kelly of Hitachi Data Systems will explore:
    - Industry trends shaping the market
    - Why old performance management processes and tools are inadequate in the face of business and employee needs
    - How data served as the backbone for the case against ratings and rankings
    - How Hitachi made performance management exponentially more effective through a culture of continauous feedback and improvement

    After this webinar, attendees will have a better understanding of the trends driving the performance management transformation as well as a real world example of how one company actually made the change.
  • Building the Business Case for Excellent Content Delivery
    Building the Business Case for Excellent Content Delivery
    Joe Gelb Recorded: Nov 15 2018 60 mins
    We instinctively know that unleashing our technical product content will make our customers happier and bring benefits to our company. But how can we quantify and measure that value in order to secure the resources needed to transform the digital experience and build a modern technical resource center? 
     
    Join Scott Abel, The Content Wrangler, and intelligent content guru, Joe Gelb, President of Zoomin Software as they zoom in to the details and show you how to calculate ROI and build the business case to move up the content value chain towards dynamic content delivery and a cross-touchpoint digital experience.
  • GDPR and Cyber Week
    GDPR and Cyber Week
    Alla Fairbrother Recorded: Nov 15 2018 60 mins
    Agenda;
    1. Background to the GDPR
    2. Key changes under GDPR
    3. GDPR Data Protection Principles
    4. Data Processing
    5. Obtaining consent
    6. Rights of data subjects
    7. International data transfers
    8. Data breaches
    9. Data processors and data protection officers
    10. What should your organisation be doing now?
    11. Action points
    12. How we can help you

    Speaker: Alla Fairbrother

    Alla Fairbrother is an experienced and effective solicitor with clear business focus and many years of legal expertise supporting businesses of various sizes and industries.

    Alla has provided legal support to businesses on various areas of law and has broad UK based international experience in all types of legal matters concerning a particular business, with more in-depth experience in commercial / business law.
  • Fundamentals of Fleet Management for Student Transportation
    Fundamentals of Fleet Management for Student Transportation
    TransPar Group of Companies Recorded: Nov 14 2018 64 mins
    This webinar will review selected elements of an effective school bus operation management program. If you are new to the field of student transportation or are a student transportation director or school business official who serves as the de facto fleet manager in your organization, this webinar is for you.
  • Including Language Learning in your Professional Development Paths
    Including Language Learning in your Professional Development Paths
    Debra Crockett Recorded: Nov 13 2018 52 mins
    Are you tasked with putting together your 2019 professional development plans? We'll discuss how to incorporate language learning as part of your overall learning programs.
  • Content Collaboration Throughout the Organization
    Content Collaboration Throughout the Organization
    Stephani Clark Recorded: Nov 13 2018 49 mins
    There’s often a disconnect between technical communication teams and others within their organization. This disconnect may be organizational, or may be due to the different tools used by each team. Often, this gap is bridged by PDF and many organizations have resigned themselves to the necessity of the emailed PDF review.

    Join Scott Abel, The Content Wrangler, and his special guest, Stephani Clark, Customer Success Manager for Jorsek LLC, the makers of easyDITA, to learn how you can get tech writers, engineers, and others to work together in a DITA environment and improve the efficiency of your content development process.

    During this presentation, attendees will learn about the problems inherent in collaboration, how unstructured and structured content differ, and what the typical barriers to content collaboration are.
  • Less is More: Why Outsourcing Your Payroll is the Solution
    Less is More: Why Outsourcing Your Payroll is the Solution
    Newtek Business Services Recorded: Nov 8 2018 50 mins
    One of the most important parts of owning a business is payroll. If not done correctly, payroll can be very costly for you! In 2013 alone, the IRS issued $4.5 billion in penalties to businesses who incorrectly calculated their payroll tax. When you take into consideration the varying salaries, shift differentials, and benefit contributions, payroll can become a burden on the business owner. Even for the smallest of companies, payroll processing can be an overwhelming task.

    During this webinar, we will address the following:
    Mitigate risk in your payroll processing;
    Streamline cashflow to ensure payroll need can be met;
    Manage, retract, and retain good employees; and
    Time management for business owners.
  • Bringing Customer Experience into the boardroom
    Bringing Customer Experience into the boardroom
    Amanda Clarke and Nick Bush Recorded: Nov 8 2018 60 mins
    How often have you heard senior executives state that “nothing is more important to us than our customers” or “customer satisfaction is our number one priority”? And how often have you found that there’s a yawning gap between these stated priorities of the business and the experience delivered to the customer?

    According to research company Forrester, “84% of companies aspire to be customer experience (CX) leaders, but only 1 out of 5 deliver good or great CX.” Yet, there are many examples of companies delivering outstanding success by having a clear focus on their customers’ needs and wants and providing a superior experience to deliver those needs and wants.

    As Non-Executive Directors or Consultants, we have a duty to ensure that businesses we work with deliver a great result for their customers, people and shareholders. We can do this by bringing the customers’ needs and experience more powerfully into the boardroom.

    Drawing on his many years of experience in developing strategies for companies to help them improve their customer experience, Nick Bush will illustrate the importance of genuine customer-centricity to business success and give you some tips to be an effective champion of customer experience in the boardroom.

    Learning outcomes
    At the end of this webinar you will be able to:
    1.Articulate the advantages to a business of being genuinely customer-centric
    2.Understand the distinction between customer experience and customer-centricity
    3.Understand the linkage between customer experience and employee experience
    4.Use “next practice” thinking to bring fresh perspectives into the boardroom conversation
    5.Use a process to identify the return on investment from customer experience initiatives
  • Trainer's Corner: Supporting Adult English Learners
    Trainer's Corner: Supporting Adult English Learners
    Melanie Rogers, Training Team Lead at Rosetta Stone Recorded: Nov 7 2018 56 mins
    The population of English Learners is always growing, and that includes adult English Learners! We will talk about some of the challenges when working with adult populations, as well as success stories and successful strategies.
  • 10 Ways Contact Centers Annoy Their Customers (and How to Stop)
    10 Ways Contact Centers Annoy Their Customers (and How to Stop)
    Jenny Dempsey, Leslie O'Flahavan, Patrick Russell, Erica Marois (Moderator) Recorded: Nov 6 2018 60 mins
    Have you ever had an annoying customer experience? Are you annoying your customers? During a recent #ICMIchat, we asked participants to share their biggest customer service pet peeves. Some of the answers might surprise you. Join us for this fast-paced, fun, and practical webinar. We’ll reveal a list of the top ten ways call centers exasperate their customers, and also offer up tips for breaking the bad habits.

    In this webinar, you will learn:
    •The top ten ways call centers frustrate customers
    •How to avoid committing common customer service failures
    •How to deliver more seamless and satisfying agent and customer experience

    Join us for an interactive and informative hour, complete with live audience Q&A. Come ready to take notes and ask questions!
  • Outsourcing Multimedia Content Development
    Outsourcing Multimedia Content Development
    Barry Saiff and Elrik Jundis, Saiff Solutions Recorded: Nov 6 2018 61 mins
    In 2018, life is faster. People can access information quickly. Attention spans are short. Multimedia content — videos, animations, infographics — can engage audiences, and make learning fun.

    Whether you are producing technical, creative, or eLearning content, outsourcing your multimedia content development can enable you to increase the quality and volume of content produced, beyond your local capacity. The bottom line is that if you want to produce — or produce more — videos and animations, learn how outsourcing can help you achieve your goals.

    Join Scott Abel, The Content Wrangler, and his special guests, Barry Saiff, Founder and CEO of Saiff Solutions, and Elrik Jundis, Business Development Manager for Saiff Solutions, for this free, one-hour webinar.

    Attendees will learn:

    –What specific activities are involved in multimedia outsourcing, and which are easiest to outsource?

    –What are the pros and cons of onshore vs. offshore, and freelancers vs. vendor?

    –How do I get started, and how can I scale up quickly?
  • Strengthening the Organization’s Foundations: HR’s Role as Culture Shaper
    Strengthening the Organization’s Foundations: HR’s Role as Culture Shaper
    Srinivas Krishnamurti, CEO, Zugata and David Mallon, Vice President & Analyst-at-Large, Bersin, Deloitte Consulting LLP Recorded: Nov 6 2018 47 mins
    Organizational culture is a top leadership priority for organizations around the globe. As the system of values, beliefs, and behaviors that represent “the way things work around here,” culture is persistent in ways that individual leaders, strategies, and goals are not. Executives increasingly recognize that a proactive approach to culture is essential to both short term success and long term endurance – and they are looking to human resources to play an important role. Bersin’s* recent High-Impact HR research found that high performance organizations have HR teams that embrace their role as culture shapers, actively helping the organization to both preserve the best of what sets it apart and develop values such as trust, empowerment & experimentation, and inclusion.

    In this webcast, we will:

    -Summarize current research on organizational culture, including ways to define, monitor, and evaluate it
    -Discuss HR’s role as shapers of culture
    -Highlight the potential benefits of a proactive approach


    *As used in this document, “Deloitte” means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of our legal structure. Certain services may not be available to attest clients under the rules and regulations of public accounting.

    This publication contains general information only and Deloitte is not, by means of this publication, rendering accounting, business, financial, investment, legal, tax, or other professional advice or services. This publication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a qualified professional advisor. Deloitte shall not be responsible for any loss sustained by any person who relies on this publication.

    Copyright © 2018 Deloitte Development LLC. All rights reserved.
  • Answers to the World’s Scariest Employment Law Questions
    Answers to the World’s Scariest Employment Law Questions
    Mark Toth, Chief Legal Officer of ManpowerGroup™ North America, and Neil Alexander, of Littler Mendelson. Recorded: Oct 31 2018 62 mins
    Join ManpowerGroup for a complimentary webinar designed to reduce your employment law nightmares.
    In this engaging and interactive webinar, Mark Toth of ManpowerGroup and guest Neil Alexander of Littler Mendelson will answer the world’s most terrifying employment law questions. Mark and Neil will not only address the questions that keep you awake at night but also ensure that you get all the latest employment law news on everything from hiring to firing and beyond.

    After this fast-paced hour, you’ll walk away with:
    -Answers to difficult legal questions
    -Up-to-the-minute information on the latest employment law developments
    -Tips and tools on everything from hiring to firing
    -Practical solutions based on real-life examples

    Your host is Mark Toth, Chief Legal Officer of ManpowerGroup™ North America, a former partner in a major employment law firm, and widely known for his ability to present legal and HR issues in a uniquely entertaining style.

    Special guest Neil Alexander, of Littler Mendelson, has represented companies in employment disputes all across the U.S. for the last 25 years. Neil’s practice focus includes unfair competition disputes, whistle blower and retaliation claims, ADA and FMLA disputes, wrongful termination claims and allegations of harassment or discrimination.

    ManpowerGroup is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRMSCPSM. This program is valid for 1 PDC for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org

    This webinar is approved for 1 HRCI credit. The use of the HRCI seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.
  • Why Smart Women are Crowdfunding
    Why Smart Women are Crowdfunding
    Sarah Sommers, Co-Founder and Marketing Director at iFundWomen and Olivia Owens, Marketing Manager at iFundWomen Recorded: Oct 31 2018 53 mins
    Join the iFundWomen Coaching Staff for this crowdfunding deep-dive, where you will learn:
    1. What exactly rewards-based crowdfunding is
    2. If you, and your product or service are right for crowdfunding
    3. How to plan a successful campaign
    A successful crowdfunding campaign not only gives you the cash to move your business forward, it also gives you the confidence to get to the next level in your funding journey.
  • How Language Learning Creates Opportunities for South Carolina’s K-12 Students
    How Language Learning Creates Opportunities for South Carolina’s K-12 Students
    Mohamed Abdel Kadel, Josh Wittrock, Dr. Cynthia Cash-Greene, Amy Thomson | Hosted by Rosetta Stone Education Recorded: Oct 30 2018 59 mins
    South Carolina educators—in partnership with the state’s business leaders, policymakers, parents, and others—are transforming K-12 instruction to better prepare students for success in college, career, and life. A key component of this effort, guided in part by the state Department of Education’s South Carolina Profile of a Graduate, calls for every student to master multiple languages and develop a global perspective before graduation.

    Research shows that language learning offers students:
    - Increased opportunities for personal and academic growth
    - Exposure to new cultures and viewpoints
    - Stronger preparation for college and career success

    During this one-hour session, which includes Q&A time, we’ll discuss the benefits of language learning, its impact on society, and why it is critical for all K-12 students in South Carolina.

    Our expert panelists are:
    - Mohamed Abdel-Kader, executive director of the Stevens Initiative at the Aspen Institute and former deputy assistant secretary for international and foreign language education for the U.S. Department of Education under President Barack Obama
    - Josh Wittrock, principal at Orchard Park Elementary School in the Oconee County School District
    - Dr. Cynthia Cash-Greene, chief instructional services officer at Orangeburg School District 5
    - Amy G. Thomson, director of international strategy and trade for South Carolina’s Department of Commerce


    Working in together, we can create school systems that provide more equitable learning solutions for all of South Carolina’s students.

    Reserve Your Spot Today!
  • Driving Engagement and Learning with Video Chat Gamification
    Driving Engagement and Learning with Video Chat Gamification
    Marcia Rubin, Founder Yak Network Recorded: Oct 25 2018 24 mins
    A key issue for businesses, in every industry, is that employees forget 65% of the material covered, and after six months, that number jumps to 90%.
    However…studies have shown that using video improves the ability to
    remember concepts and details and will increase over time engaging employees in a way that lectures, documents and even PowerPoint rarely do.
  • Structured Writing Practices to Improve Cognition for Both Man and Machine
    Structured Writing Practices to Improve Cognition for Both Man and Machine
    Rob Hanna Dec 12 2018 4:00 pm UTC 60 mins
    The future of technical communication demands greater precision, knowledge, and discipline in how we create content across an omnichannel universe. It also requires better collaborative writing practices that will meet the need for faster delivery of information. The precision we require involves working with more granular content containing richer metadata. The topic becomes a container for these blocks of reusable content. Each block of content is written to evoke the intended reader response for that content. While these smaller blocks of content require more discipline, they are ultimately easier to write as they are more tightly focused on the need for that information.

    Join Scott Abel, The Content Wrangler, and his special guest, Rob Hanna, President at Precision Content Authoring Services, for this free one-hour session. Rob will look at some of the writing and analysis techniques they use at Precision Content to enable content for both the present and future—man and machine.

    Attendees will learn to see content differently from the perspective of:
    –Language Arts for Information vs. Language Arts for Personal Response
    –Four cognitive principles for analyzing and organizing information for better comprehension, and
    –Information typing and how it relates to defining the intended reader response for that content.
  • Self-Promotion Strategies to Advance Your Career
    Self-Promotion Strategies to Advance Your Career
    Kim Meninger Dec 12 2018 6:00 pm UTC 60 mins
    Many women are reluctant to actively promote their value because it feels self-serving or inauthentic. Rather than promote themselves, they prefer to believe that their work will speak for itself. Unfortunately, without the confidence and commitment to share your value with others, you may lose out on important opportunities to raise your visibility, make a bigger impact and advance within your organization.

    In this webinar, you’ll learn:

    -What it means (and does not mean) to engage in strategic self-promotion
    -Why self-promotion is challenging for so many women
    -Key benefits to yourself and others when you actively promote your value
    -Practical, actionable strategies to help you authentically promote your value across your organization.
  • Compliance Conundrum - What's on tap for 2019 in Human Resources
    Compliance Conundrum - What's on tap for 2019 in Human Resources
    Lori Kleiman SPHR SHRM-SCP Dec 12 2018 7:00 pm UTC 30 mins
    United States HR teams are pulled in different directions every day. Staying on top of the human resources activities can be complex enough, and compliance must be managed in midst of all of it. There are 6 non-negotiable areas of compliance that have to be incorporated to your daily operations. You must embrace these, and be able to navigate the leadership team to embrace them as well. Lori will share effective method of securing the resources needed to move initiatives forward, you will be sure you leave the program with the tools you need to get it all done. You don’t have to figure it out on your own - join us and get a quick path for 2017 compliance now! Employees are the backbone of every organization and managers know that. When the focus is on getting new customers, creating new revenue streams, making a profit and being innovation - who has time to make employees happy. Aren’t they here to do a job anyway? Well yes, but they still need to know they make a difference. In this program, we’ll look at how happy employees can support your corporate initiatives and actually give you time back. And, it can all happen with minimal effort and budget. Learning Objectives (for our sheet) •Identify what your employees need from you •Align employee appreciation with corporate strategy •Set 3 goals to connect directly with your team •Develop strategies to incorporate engagement into every day work

    Learning Objective: Learn about laws being considered in Washington DC for 2018 Implementation techniques for recent compliance obligations Evaluate your own policies and procedures to ensure compliance this year
  • Trainer's Corner: Reviewing Learner Data and Grading
    Trainer's Corner: Reviewing Learner Data and Grading
    Melanie Rogers, Training Team Lead at Rosetta Stone Dec 12 2018 7:00 pm UTC 60 mins
    Students may be diligently working on their computers, but what are they actually doing? Our reports provide you a wealth of data about students' progress, and success within Rosetta Stone. Today learn about the different reports you can run, and what all that data means once you run the reports! We'll discuss red flags, positive trends, and what teachers should be looking for (and what you can ignore!)
  • How Mature is Your CX? Planning for Success in 2019
    How Mature is Your CX? Planning for Success in 2019
    Nate Brown, Cofounder, CX Accelerator; Chris Bauserman, VP, Product Marketing, NICE inContact; Erica Marois, ICMI (moderator) Dec 12 2018 7:00 pm UTC 60 mins
    Most contact centers operate with the goal of delivering exceptional customer experiences, but how many achieve that objective? Executing on big vision customer experience initiatives is daunting, and if no one "owns" the strategy, it's nearly impossible to attain the desired results. How will your team achieve success in the year ahead? Join us for this can't-miss webinar that will help your organization drive meaningful CX improvements in 2019.

    In this webinar, you will learn:

    * What NICE inContact’s 2018 benchmark survey reveals about 2019 CX priorities
    * What CX maturity means, and why it’s important
    * How to assess your current state of CX maturity
    * How to elevate your level of CX maturity

    Join us for an interactive and informative hour, complete with live audience Q&A.
  • Using Universally Faceted Nano Content to Improve Findability
    Using Universally Faceted Nano Content to Improve Findability
    John O'Gorman Dec 12 2018 9:00 pm UTC 60 mins
    Technical communications has progressed from monolithic paper and digital manuals, to structured, topic-based authoring, and more recently down to 'microcontent' to improve quality, ease of access and consistency of message. 'Nano-content' is the next logical step in that progression and lives at the 'coalface' between content and data. It is the bridge between structured data and structured topics which, when properly managed, can add several new dimensions to technical publications work.

    Universally faceted nano-content is a technique that takes a page from GPS applications that use triangulation (latitude, longitude, and elevation) to locate things in geographic space. Locating things in digital space should be just as intuitive and precise.

    Join Scott Abel, The Content Wrangler, for this webinar with his special guest, John O’Gorman, Principal and Chief Disambiguation Officer at Quantum Semantics. John will walk through the process of identifying, classifying and using terminology to connect the language of a business or application to the content that supports its use. He will demonstrate how the same process can be extended to the content itself and how, in combination, faceted terminology takes findability to a whole new level.

    ABOUT JOHN O'GORMAN

    John O'Gorman is a 30-year veteran of the information management trenches. He is the inventor of a universal classification protocol called Q6, and co-founder of Q6FSA, an enterprise information management collaboration with Robert Vane in the UK. His experiences run the gamut from terminology stores and data catalogs, to executive information reporting, data warehousing, activity-based costing and technical communications, localization and internationalization. His big 'aha' moment came when he realized that all of them are made of the same stuff and follow the same rules.
  • The Value of Visual Content and a Simplified User Interface
    The Value of Visual Content and a Simplified User Interface
    Daniel Foster Dec 13 2018 4:00 pm UTC 60 mins
    It can be difficult to onboard users to new and complex interfaces and workflows. New research shows that images and video enhance understanding and retention of complex information and tasks and can even increase productivity, but software often changes quickly and requires regular updates and localization. How can we leverage the power of visual communication without having to constantly localize new visual content?

    Join Scott Abel, The Content Wrangler, and his special guest, Daniel Foster, Strategy Lead for TechSmith, for this free one-hour webinar. Daniel will show you how a Simplified User Interface helps you create powerful and useful images to help your users better understand your content, while extending its shelf life and often eliminating the need for localization.
  • The 5 Biggest Applicant Mistakes and How To Avoid Them
    The 5 Biggest Applicant Mistakes and How To Avoid Them
    Amanda Clarke and Ben Waldron Dec 13 2018 5:30 pm UTC 60 mins
    When applying for roles as a D-level or C-suite executive, a polished CV and strong reference won't always mean you will be shortlisted for interview. You may be convinced that you have what it takes to do the job well, but if you end up making common application errors then you may end up at the bottom of the pile.

    This webinar will cover the following topics:
    - What are you actually applying for? How can you proceed when you don’t know?
    - What is the maximum number of daily applications?
    - Cover letter - what are you are actually trying to say?
    - How to express positivity in your application
    - The common errors that get overlooked by applicants

    There will also be the opportunity to ask any outstanding questions you may have during a 15 minute Q&A session at the end of the presentation.
  • The State of Technical Communication: 2019
    The State of Technical Communication: 2019
    Scott Abel, The Content Wrangler Dec 13 2018 6:00 pm UTC 60 mins
    Join Scott Abel, The Content Wrangler, in The State of Technical Communication 2019 webinar for a review of the troubles, trends, tools, and technologies impacting technical communication teams around the globe.

    Scott will share high-level results from our annual Technical Communication Industry Benchmarking Survey. Attendees will receive a complimentary summary of the survey results.
  • Turning Structured Content into 'How To' Videos
    Turning Structured Content into 'How To' Videos
    Wouter Maagdenberg, TXTOmedia Dec 13 2018 9:00 pm UTC 60 mins
    Structured content is an ideal starting place for creating and producing rich media in bulk. A new technology created by TXTOmedia transforms this native and localized written documentation into rich media, such as animation, live-action video, and interactive visuals in an automated, fast, and cost-effective way — enabling versioning and respecting existing workflow processes within large organizations.

    TXTOmedia supports XML and Structured Content in multiple languages which is then parsed by and transformed into rich media automatically. This allows you to take existing structured content and create video, slides, visual TOC, Hot Spot Images and Interactive Product Models.
     
    Takeaways:

    –Watch instead of read; visuals and video are preferred above text by most audiences.
    – Rich media creation is no longer a painful manual and disconnected process
    –Technical publications become more vital for sales.

    ABOUT WOUTER MAAGDENBERG

    Wouter Maagdenberg started his career in 1996 with a specialized web agency for the media, music and sports industry in Amsterdam. He focussed on streaming media and continued to develop rich media software. In 2011 he sold his technology company to SDL. Today, Wouter focuses on the auto-creation of video and other rich media content. His company TXTOmedia delivers solutions to transform existing content into rich media such as animations and video for today's screens, AR and VR. 
  • Secure The Brand
    Secure The Brand
    Rosezena J. Pierce, Esq Dec 18 2018 6:00 pm UTC 60 mins
    Don’t just be a brand builder, be a brand protector too! Learn about intellectual property and the differences between a copyright, patent, trade secret, and trademark. Learn how to utilize these legal vehicles to protect your brand and your business; and why they should be important to you and your legacy.
  • Why Machine Learning is Fun and How you can Master It!
    Why Machine Learning is Fun and How you can Master It!
    Joanna Hu, Principal Data Scientist, Exabeam Dec 19 2018 5:00 pm UTC 60 mins
    Machine learning, or AI, may be considered as sophisticated technology which can only be understood by crazy nerds, or some dangerous technology can destroy human beings one day. As a machine learning data scientist, Joanna wants to tell you that machine learning is not either. It is very fun, can be learnt and mastered, and do more benefits than harm to the human beings. More important, it is a very suitable career for women.

    In this presentation, Joanna will use a few use cases to represent its values and its technology (including deep learning), etc. I will also talk about the skill sets needed for machine learning.


    Join this live webinar with Joanna Hu, Principal Data Scientist at Exabeam and recent nominee for Data Leader of the Year for Silicon Valley's Women in IT Award. Joanna will discuss:

    - The data science behind the 2016 US presidential election
    - What is machine learning / artificial intelligence?
    - Use cases of machine learning: cyber security, shopping, search
    - Skills and mindset needed for machine learning and why it's very suitable for women
  • Trainer's Corner: Keeping the Motivation Going
    Trainer's Corner: Keeping the Motivation Going
    Melanie Rogers, Training Team Lead at Rosetta Stone Jan 9 2019 7:00 pm UTC 60 mins
    It's a new year! After the holiday break, sometimes it's hard to get back in the groove. We've got some strategies to share to help you and your students get excited about language learning in 2019! We'll share some no-cost and low-cost things to do to prepare for the rest of the school year.
  • Principles, Not Prescriptions: The Coming of Age of ContentOps
    Principles, Not Prescriptions: The Coming of Age of ContentOps
    Rahel Anne Bailie, Chief Knowledge Officer at Scroll Jan 15 2019 6:00 pm UTC 60 mins
    Content operations, ContentOps for short, has been around for a long time, though the average practitioner would be hard-pressed to define it. Yet to deliver content at scale, organizations must disrupt their overhead-intensive processes. The time is ripe to replace outdated production methods with streamlined operational models.

    Join Scott Abel, The Content Wrangler, and his special guest, Rahel Anne Bailie, Chief Knowledge Officer at Scroll UK for this free, one-hour webinar. Come learn why ContentOps is a necessary companion to DevOps and DesignOps, why organizations have been slow to adopt ContentOp, and how to move towards a ContentOps by rejecting prescriptive measures and instead identifying and applying principles.

    ABOUT RAHEL ANNE BAILIE

    Rahel Anne Bailie is Chief Knowledge Officer at Scroll, an STC Fellow, an industry author, and a results-driven content strategist. She has a strong track record of developing successful digital content projects, tackling the complexities of managing content for clients globally. Her strength is diagnostics: calculating how to use content to deliver compelling experiences.
  • The Power of Case Studies: How to Build Credibility, Trust, and Influence
    The Power of Case Studies: How to Build Credibility, Trust, and Influence
    Deborah Monfette Jan 17 2019 6:00 pm UTC 60 mins
    Proving the success of your B2B products and services is the typical goal and focus of a case study. It’s been used for decades. But times have changed as B2B buyers self-educate and self-select. They anticipate case studies can help them get the information they need to make purchasing decisions.

    Join Scott Abel, The Content Wrangler, and his special guest, Deborah Monfette, Chief Content Writer and Strategist at Contenttriggers LLC, for this free one-hour webinar. In this webinar, Deborah will discuss four major things B2B buyers expect from companies in their search. You’ll learn 3 tips captured from 10 hands-on technology experts. These tips will help you give buyers what they expect and build more credibility, trust, and influence with your case studies even if you’re limited in what you can tell.

    Tip #1 — This key ingredient, often missing, can derail the credibility of your case study.
    Tip #2 — A critical strategy you must implement to build your buyer’s confidence and trust.
    Tip #3 — How to be the go-to resource and help buyers find relevant case studies.

    ABOUT DEB MONFETTE

    Deborah Monfette works with B2B technology companies to create engaging content that helps people see the possibilities for change and solve problems. She is the chief content writer, strategist, and founder at Contenttriggers LLC. Her experience spans over 20 years in high tech where she’s worked directly with customers in dozens of beta programs, conducted over 1000 sales and product demonstrations, and worked in support and training to solve problems and build customer loyalty. Her recipe for content success is a combination of her love for customer experience, creative thinking, storytelling, great design, and simplifying complex ideas.
  • How to Manage Sales AND Lead People
    How to Manage Sales AND Lead People
    Deb Calvert, Coach and Trainer for Sales Managers Jan 29 2019 4:00 pm UTC 60 mins
    The most effective Sales Managers understand that managing sales is only part of the job. To succeed long term and build the business, you can't ignore the other part of your job -- leading people. Join me to learn how you can out-perform your peers, delight your customers, and support your team members in ways that really matter.
  • Communication 101: Making Sure Your Message Is Received
    Communication 101: Making Sure Your Message Is Received
    Deb Calvert, Executive Coach on Interpersonal Skills & Employee Engagement Jan 29 2019 9:00 pm UTC 60 mins
    It's up to you.

    As a manager, supervisor, or HR business partner, delivering the message isn't good enough. If you want to be effective and get things done through other people, you've got to make sure your messages are being received. AND that they're being understood as you intended them.

    That's a lot of responsibility! But it's what will make your job much easier. It's what will make you more effective, more credible, and more capable of reaching your business goals.

    Join me to learn the secrets of making sure your messages are coming through loud & clear.
  • Trainer's Corner: Supporting EL Newcomers and Families
    Trainer's Corner: Supporting EL Newcomers and Families
    Melanie Rogers, Training Team Lead at Rosetta Stone Feb 13 2019 7:00 pm UTC 60 mins
    We have some resources to share with you to help ease the transition to English and the United States for your newcomer students. In addition to resources, we also want to share strategies for family engagement and ways to help your students find success.
  • Let's Talk Cybersecurity
    Let's Talk Cybersecurity
    Scott Abel, Tonie Flores, M.K. Palmore, and Keyaan Williams Mar 12 2019 5:00 pm UTC 60 mins
    All systems have weaknesses – places where a determined attacker has the potential to breach security and either disrupt your organization or steal your data. Defending your organization and its digital assets starts with understanding your vulnerabilities. Therefore, cybersecurity planning must begin with a solid understanding of the places where your systems, processes, and staff are vulnerable to attack.

    The single weakest part of any system is the people who use it. People are vulnerable to a wide range of exploits, including social engineering attacks such as phishing, which attempt to fool people into revealing passwords or other sensitive information, to insider threats, where employees take advantage of their position to breach security.

    Some of the highest profile security breaches, including the hacking of email messages from the Democratic National Committee (DNC) during the 2016 US elections, have happened because users were fooled by a spear phishing attack – an attack that uses a personalized email message to lure a reader into revealing login information or clicking on a link to malware. Once the hackers gained access to the DNC system, they were able to install tools that allowed them to retrieve email messages and other data.

    Cyberattacks can come from software, hardware, and people. Business professionals must defend against attacks from all of these sources. Although it may seem out of your control, you are not helpless against cyberattacks. There are things you can do to help protect your digital assets.

    Join Scott Abel, The Content Wrangler, for a discussion about cybersecurity with Toni Flores, editor of “The Language of Cybersecurity," M.K. Palmore, Senior Federal Law Enforcement Executive for the FBI, and cyberdefense specialist, Keyaan Williams of Cyber Leadership and Strategy Solutions, LLC. We’ll discuss the current state of cyber warfare and help you understand a variety of vulnerabilities, exploits, defenses and controls.
  • Trainer's Corner: Meet Rosetta Stone's Multilingual Employees
    Trainer's Corner: Meet Rosetta Stone's Multilingual Employees
    Melanie Rogers, Training Team Lead at Rosetta Stone Mar 13 2019 6:00 pm UTC 60 mins
    Last year, our panel of multilingual Rosetta Stone employees was one of the most popular webinars. This year, we have a fresh group of multilingual employees eager to share their story and career path with you!
  • Trainer's Corner: Maximizing Offline Activities in the Language Classroom
    Trainer's Corner: Maximizing Offline Activities in the Language Classroom
    Melanie Rogers, Training Team Lead at Rosetta Stone Apr 10 2019 6:00 pm UTC 60 mins
    Did you know we have over 10,000 pages of materials that you can use with your students offline? We will review what is available, and how to incorporate some of these resources into your classrooms. While we often think of Rosetta Stone as being only available on the computers, for our education clients, we have teachers' guides, workbooks, flash cards, storybook activities and more!
  • Trainer's Corner: Avoiding the Summer Slump
    Trainer's Corner: Avoiding the Summer Slump
    Melanie Rogers, Training Team Lead at Rosetta Stone May 8 2019 6:00 pm UTC 60 mins
    The year is coming to a close and we don't want to lose the language learning momentum over the summer! Learn about successful strategies that other organizations have used to keep learners moving forward during the hot summer months.