Join POPin with guests from SCL Health, Dave Husted, Vice President and Julie Mitchell, Director for a special webinar where we’ll hear how they leveraged POPin to drive meaningful improvements to their annual Press Ganey engagement survey scores.
Our 30-minute webinar will share real tactics for leaders on conducting meaningful conversations with employees not just to diagnose the cause of low engagement scores but ultimately to surface the real opportunities for improvement. Learn how to listen to employees and take action with their feedback to build trust and create buy-in for the actions you implement. Dave and Julie will guide us through their experiences as leaders and POPin creators.
Whether your organization wants to improve customer satisfaction, boost productivity, or increase revenue, the customer journey is at the heart of it all. And with today’s customer expectations on the rise, getting customers to the right agent, at the right time is critical. The problem? Most businesses think they’re doing a better job of meeting customer expectations than they really are. In fact, Genesys research indicates that only 19% of businesses have a dedicated customer experience team to manage the experience.
Ready to differentiate yourself from the competition? Find out how predictive routing is becoming a fundamental part of delivering the genuinely omnichannel experience that customers now expect.
In this webinar, you will learn:
*How to match the right agent with the right customer
*How to bring sales, service, and marketing together to enhance the customer experience
*How leading contact centers are leveraging the latest predictive routing technology
Join us for an interactive and informative hour, complete with live audience Q&A.
Recruiting has to be more then just filling a vacant position – and retaining top talent is all about making the right selection to begin with. Managers need to look at the scope of the role – and how that may have changed since the last person held the position. What do they really need in the future…and how can succession planning be impacted by hiring just the right person. Candidates look for jobs in a new way, and the tools available to managers to screen candidates should be utilized. Technology can be a huge time saver in communicating with and evaluating candidates. Tools in background evaluation and personality assessment will be reviewed to help managers determine which are appropriate to bring into their recruiting process. We will provide participants with recommendations to determine starting salary and the proper preparation of the offer letter. Finally, our discussion will conclude with the tools to identify top talent and ensure they are aligned with the long-term success of your organization.
In this webinar, you will learn:
·Options for filling the candidate pipeline
·Embracing technology while still creating a personal connection
·Utilizing pre-employment testing at the right time for the right results
·Development in background and credit check compliance
·Full cycle recruiting goes beyond the offer letter
To get your brand message across to your audiences, it’s key to know where they are hanging out. With users now spending an average of 20 minutes per day on social media, most of the audiences audiences of hi-tech companies are hanging out on either Facebook, Instagram, LInkedIn, Youtube or another social media platform. Before we can get onto social media, it’s pertinent to craft a message about our brand and about our products or services.
Join this live webinar with Jean Ginzburg, Digital Marketing Expert and #1 Best-Selling Author, as she covers how best to extract the message from your own business and how best to create it for your target audience.
Once we have crafted our message, we will cover on how best to create content, what types of content works best now and the components of a well-crafted content piece. And now we are ready to distribute our messaging and content across social media. We will also cover specific examples of branding, messaging, content and social media from the hi-tech and SaaS industries.
Join Yello as they explore how to transform your interview process for all parties involved!
Does the interview scheduling process keep you up at night? Do you wish your team could spend less time coordinating efforts and more time having strategic conversations? Listen in as Yello examines the interview process from all angles- our candidates, our interviewers and of course our recruiters - to give you practical tips and tricks to streamline & enhance the interview process.
In this webinar, you will learn:
-Keys to enhancing the candidate experience throughout the interview process
-How to ensure each interview - from initial screen to final round - is valuable and efficient for your interviewers
-How recruiters can reduce time spent on scheduling coordination activities
-The benefits & insights of investing in interview scheduling technology
Presenter Bio:Kelly Powers is the Product Marketing Manager at Yello, a company that builds talent acquisition software to help eliminate the gaps in the hiring experience. In her current role, Kelly leads the go to market strategy for Yello's product suite. Prior to her current role, Kelly was a Principal in Yello's solution consulting practice, serving clients in an advisory capacity on end-to-end solution architecture. With a background in Human capital consulting, Kelly has a passion for HR technology and brings a wealth of expertise leading enterprise-wide HR transformations enabled by technology.
The Senior Managers and Certification Regime (SMCR) has been in force for just over two years. Within that period, firms have experienced a number of risks and challenges, especially in relation to assessing breaches of the Code of Conduct and fitness and propriety issues.
In this webcast, Robbie Sinclair and Sarah Hitchins, Senior Associates of Allen & Overy, will highlight some of the key risks and challenges that firms have encountered over the past two years in relation to the SMCR, as well as how these risks and challenges have been managed in practice.
Join us to hear about successful Rosetta Stone programs and how they achieved their goals thanks to high learner engagement. We will talk about what they do to drive learners to the program, keep usage up, and what they’ve learned along the way.
This webinar presented by School Transportation News and ROUSH CleanTech will focus on the cost-saving benefits afforded to school bus operations that switch to propane autogas, a clean-operating, domestically produced alternative fuel.
25th May 2018 saw the introduction of the General Data Protection Regulation (GDPR). It's one month on from the 'Go Live' date and the opportunity continues for Consultants to work with the estimated 80%+ UK organisations that are not fully GDPR ready. In this webinar we will be covering:
What the opportunity is
The 5 key tips to win business
Who to target…you may be surprised
The 12 GDPR key areas to get right
What best practice looks like
Access to the GDPR tools, templates and techniques
David Marsh is an In Touch Networks consultant and also a director of OFG Limited, which has invested more than 4,000 hours of research and worked with more than 2,500 organisations (including the ICO regulator) implementing GDPR best practice. This will be your opportunity to ask your questions and discover how you can help your business as well as your clients business in becoming GDPR ready.
« Cesse de vouloir comprendre ou de tout contrôler, cesse d’y réfléchir, cesse de vouloir sauver le monde… Lâche-prise ! », comme s’il suffisait de le dire, pas aussi simple que ça !
Alors lâchons le lâcher-prise ;-)
Et si nous accueillions plutôt l’autre tel qu’il est et nous-mêmes tels que nous sommes. En quoi l’indicateur de personnalité MBTI peut nous aider sur ce chemin? Qu’est-ce qui est facile pour certains et plus difficile pour d’autres ? Comment reconnaitre ce à quoi nous nous accrochons ? Sur quoi nous appuyer pour continuer à agir sans nous inquiéter du résultat ?
Nous aborderons ensemble quelques pistes de réflexion sur ce thème en lien avec le MBTI.
Everyone knows that two-factor authentication (2FA) is more secure than a simple login name and password, but too many people think that 2FA is a perfect, unhackable solution. It isn't!
Join Roger A. Grimes, KnowBe4's Data-Driven Defense Evangelist, and security expert with over 30-years experience, for this webinar where he will explore 12 ways hackers can and do get around your favorite 2FA solution.
The webinar includes a (pre-filmed) hacking demo by KnowBe4's Chief Hacking Officer Kevin Mitnick, and real-life successful examples of every attack type. It will end by telling you how to better defend your 2FA solution so that you get maximum benefit and security.
You'll learn about the good and bad of 2FA, and become a better computer security defender in the process, including:
- 12 ways hackers get around two-factor authentication
- How to defend your two-factor authentication solution
- The role humans play in a blended-defense strategy
Employee engagement is recognized as a critical driver of business performance yet most people and companies struggle to understand the concept and improve. Most of us want to spend our time doing a job that we love. We want to feel energized and passionate about how we contribute to the organization. We want to have a great day at work where we feel like we accomplished something and grew from the experience. All of these feelings are part of the concept of employee engagement. Yet most of us find it difficult to achieve this level of engagement on a regular basis. How do we make it happen?
Learn about the five simple keys to unlock the power of employee engagement in yourself and others.
How engaged are you in your work right now? Do you know what’s missing?
Employees and leaders intuitively know that when we find a place where we can throw our hearts, spirits, minds, and hearts into our work, we are happier, healthier, and produce better results. Yet, most struggle to understand exactly why we engage in some environments, and don't in others. Magic introduces the five MAGIC keys of employee engagement--Meaning, Autonomy, Growth, Impact, and Connection--and shows how leaders can help employees achieve higher levels of engagement, as well as how employees can be more successful by taking ownership for their own MAGIC.
Adult English Learners (EL) make up 40 percent of the U.S. adult education population, and this group is projected to keep growing. These learners—many with limited English proficiency—must speak with confidence at work and beyond. Accelerating English learning for adults boosts their chances of securing better jobs, integrating into their communities, and improving their lives.
Targeted courses and job-training programs show promising results in preparing adult ELs for the workforce. But there may not be enough of these programs to support the expanding need. Technology may be the best solution for reaching more learners, improving retention rates, and increasing success.
Join us for the webinar, “Engaging and Motivating Adult English Learners,” on June 21, 2018, at 3 p.m. EST. During this one-hour session, Amber Goodall, ESOL Coordinator, and Jerry Perkins, Lead ESOL Instructor, from South Piedmont Community College in North Carolina, will share how the school’s adult education program increased engagement, motivation, and access outside of the classroom. They will alsol offer tips for supporting adult EL needs and measuring the impact and value of adult education programs.
Join us on June 21, 2018, at 3 p.m. EST and learn:
• Why it’s important to provide language learning opportunities for adults
• How to create an ideal adult learning environment
• How to keep adult learners engaged and motivated
Are your agents empowered to deliver outstanding service, or are they forced to navigate disjointed tools, and bound by policies or KPIs that ultimately result in frustrated customers? Agent empowerment is a critical component of the effortless customer experience, yet according to ICMI research, 74% of contact centers admit they prevent their agents from providing the best service possible. How can we change this? Join us on June 20th for an eye-opening discussion that will arm you with practical advice you can use to make positive changes in your contact center.
* Why agent empowerment is prerequisite for a seamless omnichannel customer experience
* Where to look for disconnects between the service contact centers provide, and the service customers expect
* How to recognize and remove common barriers preventing agent empowerment
Join us for an interactive and informative hour, complete with live audience Q&A.
In 2018, the pace of life and business is quick. Attention spans are short. Technical communicators need to catch up. Long text passages, with occasional graphics, don't always reach a large part of our audiences.
How can we create snappy visuals that enable people to learn what they need to learn quickly and painlessly?
How do we simplify complex concepts, with far less words, and content that is truly engaging?
Motion infographics combine the best elements of minimalism, instructional design, and information architecture to produce content that people love.
Join The Content Wrangler and Saiff Solutions for a discussion about infographics and their usefulness. We'll examine some examples of effective motion infographics, and hear from the creator of one of them.
By attending this webinar, you'll learn:
• What is so great about motion infographics?
• What does it take to produce effective, engaging visual content?
• What are the challenges?
• How do I get started?
What they don’t know WILL hurt them! Creating programs for Anti-harassment that work
You don’t want to be the next company on the evening news! But if employees don’t know the basics of identifying and reporting harassment how can we expect them to follow your procedures.
We will cover the basics you need to include in Anti-harassment and discrimination training, how to engage your audience and the legal compliance pieces that cover the responsibility your business has. If you are working in a company that expects you to be responsible for this with little or no budget for external training – this is the program for you!
You will learn:
·What are the key components of a training program
·How to align your message with your culture
·Engage employees to participate
·Covering legal obligations
A-Z Bus Sales, ADOMANI, and Blue Bird present a webinar answering your questions on electric school buses in California. Learn more about available electric technology, infrastructure concerns, necessary training, funding opportunities and real-world experiences with developing an electric school bus fleet—all tailored specifically to applications in the Golden State.
Do you have a LinkedIn profile simply because you feel you ought to? Or, have you been meaning to set one up, but don’t know where to start? Chances are, even more advanced users of LinkedIn are not maximizing the platform to its fullest. With careful curation, it can be one of the most powerful tools in your arsenal, enabling new opportunities, driving new business and partnerships, and giving you the power to position yourself as a thought leader in your space. In this workshop, LinkedIn novices and vets alike will learn quick wins and ninja tricks to get LinkedIn to do the heavy lifting. Hear how to increase your profile strength, strategically grow your network, boost your search value, and much more. Discover how investing less than an hour per week can pay big dividends in achieving your personal and professional aspirations.
About the presenter:
Amanda Healy is an award-winning marketing demand generation leader, national speaker and keynote, and social media advocate. She currently works as a Senior Marketing Manager at TIBCO Software, driving global campaigns for the company’s enterprise integration and cloud solutions. She has trained world-class teams ranging from startups to Fortune 500 companies to leverage social media, and has spoken at industry-leading conferences including the Massachusetts Conference for Women, the Women In Technology International Summit, Microsoft Envision, Social Tools Summit, Watermark’s Lead On Conference for Women, and many more. Profiled by the Washington Post, interviewed by WBZ, lauded as “Social Genius” by the Boston Social Tools Summit, and named to BostonSpeak’s “24 Experts On How to Become a Great Public Speaker” list, Amanda is one to watch.
Technical communication professionals revolutionized the publishing world with the introduction of structured writing and intelligent content. By adopting innovative methods, approaches, and content standards, we were able to craft and deliver content to multiple channels quickly, often with reduced effort and cost. And, we’re not done yet.
When technical content is required for global audiences, intelligent content alone is not enough to tackle the obstacles multilingual content introduces. Combining structured intelligent technical content, terminology management, and translation memory together can solve these challenges. We call this the Holy Trifecta of Intelligent Technical Content. When all three of these are leveraged together, we can produce consistent content that is on-brand, on-message, and easy to read in every language.
In this session, attendees will learn:
* A clear description of intelligent content, terminology management, and translation memory
* An understanding of how they are interrelated and why they are important to technical communication projects
* A game plan for coordinating all three in order to create intelligent content that works, all the time, on any device, in any language
Engagement is a learned competency. Join with us as we discuss how managers and leaders in your organization can learn to be engaged and engage their team members. Learn specific values that are associated with the engagement competencies and explore DecisionWise's new Engaging Leader Assessment.
Monica Coburn, SafeGuard student transportation manager, shares how she successfully implemented lap/shoulder seat belts onto her school bus fleet and how student transporters can do the same in the wake of safety recommendations made by the NTSB.
Most companies have huge gaps in their computer security defenses, and can be compromised at will by a determined hacker. The industry even has a term for it: “Assume Breach”.
But it doesn’t have to be that way!
Join Roger A. Grimes, a 30-year computer security consultant and author of 10 books, for this on-demand webinar where he explores the latest research on what’s wrong with current network defenses and how they got this way. Roger will teach you what most organizations are doing wrong, why, and how to fix it. You’ll leave this webinar with a fresh perspective and an action plan to improve the efficiency and effectiveness of your current computer security defenses.
Roger will teach you:
- What most companies are doing wrong, why, and how to fix it
- An action plan to improve the effectiveness of your computer security defenses
- How to create your “human firewall”
During this webcast we’ll share the best methods debriefing and coaching from the results of a 360-degree feedback survey. The course prepares HR professionals to coach individuals, interpret individual and group reports, and guide the development planning and follow-up with participants.
With the continued development of natural language processing (NLP), there are more software applications, doing more types of editing, than ever before. We will cover how an NLP works, editing tasks best done by a machine, and instances where only a trained human editor will really get the job done.
In this talk, learn more about:
* What is a natural language processor and how does it work?
* What types of editing are done best by an NLP?
* What types of editing are best saved for people?
* How to use both machine editing and human editing to your best advantage
Cultural shifts and changing expectations, not just the advancement of technology, are transforming customer experience.
Join this live webinar with Nikki Barua, CEO of BeyondCurious, to:
- Recognize why looking outside your industry is no longer a creative exercise, but a business imperative in the age of Amazon.
- Learn valuable lessons from other industries to ignite change within your own.
- Unlock value by transforming your organization into a truly digital business.
- Generate momentum with a culture of innovation – one that is constantly adapting to a disruptive environment that doesn’t stand still.
- Understand the capabilities, mindset and skillsets needed to adopt this approach, and how you can be the change agent that helps your organization successfully navigate through risk and uncertainty.
Want to show appreciation to your contact center agents, boost morale, and draw attention to the integral role the contact center plays in your organization? Customer Service Week (October 1-5) is the perfect opportunity! And while it may seem far away, October is just around the corner. Need help planning? Whether this will be your first year celebrating Customer Service Week, or your 20th, you don't want to miss this webinar! Join us to hear from three ICMI Global Contact Center Award winners. They'll share their favorite tips for making the most of Customer Service Week, as they arm you with inspiration to plan a memorable celebration for your team.
Join Founder and CEO of POPin Hayes Drumwright as he talks about the way town hall meetings can impact your organization when done correctly. He'll share customer examples, give you a formula to follow when doing town hall meetings, and explain best practice when it comes to truly hearing your employees and allowing their feedback to impact the direction of your company.
In many organizations, language learning is a "nice to have" perk for employees. However, learning a new language impacts business results, including increasing employee retention, global expansion, and promoting collaboration, diversity & inclusion. Hear from the Return on Language Learning team on the benefits of improving communication in the workplace.