Hi [[ session.user.profile.firstName ]]

Learning and Development

  • A Masterclass in AI-Enabled Support Transformation
    A Masterclass in AI-Enabled Support Transformation
    Jessica Ruvalcaba, Relativity, and Judith Platz, TSIA Recorded: Jan 16 2020 44 mins
    Customers expect effortless, individualized interactions—on websites, in apps, and on the phone—and the companies who manage to leverage AI to meet these expectations are reaping business benefits and gaining competitive ground.

    In this 45-minute masterclass on support transformation, learn the steps that Relativity, a leading e-discovery software provider, took to create a more effortless service experience that has increased customer self-service success, reduced case resolution time by 33%, and empowered agents to do more meaningful work.

    Join Relativity senior manager of operations Jessica Ruvalcaba and TSIA vice president of Support Services Research, Judith Platz, to learn how you can:

    - Use AI to harvest data and customer intent, and stitch together experiences that are effortless and relevant for customers.
    - Create a culture and practice of knowledge sharing that will improve the customer and employee experience.
    - Get meaningful analytics to measure and continuously improve the customer experience.
  • Cyber Security: FBI Insight on Managing One of the Highest Risks at Board Level
    Cyber Security: FBI Insight on Managing One of the Highest Risks at Board Level
    Miguel Clarke - FBI Special Agent Recorded: Jan 15 2020 60 mins
    Cybersecurity is increasingly reported as one of the largest threats internationally across multiple industries. Cisco reported that 31% of organizations have, at some point, encountered cyber-attacks on their operations.

    Hosted by FBI Special Agent, Miguel Clarke, the session will share valuable and vital information on how to avoid attacks and lower the threat level posed to your organization. Having assembled and led a successful National Security Cyber Squad, SA Clarke has exceptional experience in investigating and deterring classified threats.

    The National Cyber Security Centre stresses that the protection of organizational information is a board-level responsibility, requiring a proactive approach to managing the allocated responsibilities, security policies and assessing vulnerability. Drawing on his expertise, SA Clarke will share his insights on the importance of managing, and tips on how to reduce your threat to cyber security.
  • Buses & Bell Times: Planning for Later School Start Times
    Buses & Bell Times: Planning for Later School Start Times
    TransPar Group, Inc. Recorded: Jan 15 2020 59 mins
    An informed bell time strategy can help reduce costs, address the driver shortage, and support adolescent health and cognition. When you register for this webinar, you are taking the first step in the problem-solving process to maximize the benefits of later school start times, while establishing the opportunity for successful change management.
  • NETWORKING: Building Your Connected Business Community
    NETWORKING: Building Your Connected Business Community
    Chad Meyer, Co-Founder & EVP Sales Xceleration Recorded: Jan 14 2020 57 mins
    Learn best practices for networking to build and grow your business contacts. You will learn how great salespeople build out their connections to support their sales process.
  • Decluttering Content — The Need for Minimalism in Clear Communication
    Decluttering Content — The Need for Minimalism in Clear Communication
    Patricia D'Ambrosio, Pearson Education Recorded: Jan 14 2020 60 mins
    In a world exploding with content, readers are overwhelmed. Learn how to maximize the impact of your writing by decluttering.

    Join Scott Abel, The Content Wrangler, and his special guest, Pat D'Ambrosio of Pearson Education, for this free. one-hour webinar. Pat will guide you on your way to helping your readers clearly understand what you are saying and keep them coming back. Learn to follow the guidelines and learn the art of friendly, minimalist writing that increases accessibility and minimizes cognitive load.

    About Pat D'Ambrosio

    During her years in search and text analytics, Pat tackled the issues of information overload. Today she is proud to work for Pearson Education, tackling information from the accessibility perspective because it's the right thing to do. Since coming to Pearson, Pat has been able to put her teaching experience and knowledge of learning challenges to work. In writing to a minimalist standard, her team supports the learning challenges of many, which benefits us all.
  • How To Set Goals in Alignment with Your Values
    How To Set Goals in Alignment with Your Values
    Rosemarie Wilson | Founder, Speaker, Coach & Mentor - Pragmatica Coaching Recorded: Jan 14 2020 57 mins
    Let’s talk Goal Setting, Planning & Values!

    On average we spend more time planning our annual holiday than we do our ‘Life Goals’. Having a dream to aspire to is fantastic but without a plan and action steps, dreams rarely turn into ‘goal achieved’.

    Most of us know what SMART goals are, but how much time do you spend crafting your goals and nurturing them in a way that allows you to stay focused on attaining them?

    What about your values, how often do you pay close attention to your values, what’s important to you and your motivation for achieving your goals?

    I imagine values are considered even less than goals.

    The combination of setting your goal and achieving it in line with your values is one of the most powerful experiences an individual can have.

    Join Rosemarie Wilson for this Webinar where she will explore the power of goal setting and guide you to be able to identify your core values, so you can combine the two and experience the impact it will have for you.

    We will cover:
    - What is a SMART Goal?
    - What exactly are values?
    - What is a value based goal?
    - How to identify your why and motivational factors
    - How to align your success with your values
    - The Importance of an Accountability Partner

    Success means different things to each of us and when we achieve the things we want in life garnered with values and authenticity we are likely to feel and be more fulfilled.

    Rosemarie Wilson delivers customised workshops and programs to nurture talent and realise its potential for female professionals, SMEs and Corporates who are committed to investing in and retaining talent within their organisation and also supporting a culture of diversity and belonging. Rosemarie is also an Advocate of 'Women in Tech'.
  • How to Become a Career Activist and Own Your Career Success in 2020
    How to Become a Career Activist and Own Your Career Success in 2020
    Sarah Archer, Career & Leadership Coach Recorded: Jan 9 2020 50 mins
    What are your career hopes for this year? If you’re not sure where you’re heading or how to get there then you run the risk of not achieving the career success you want. You know you need to be proactively managing your career but sometimes this can be challenging. In this webinar discover:

    - How to identify what career success looks like for you
    - How you can empower yourself to become a Career Activist and drive your career forward
    - How you can identify the career development you need for 2020
    - How to integrate your short, medium and long term career goals.

    About the Speaker:
    Sarah Archer is a career and leadership coach who works with women to develop a positive mindset, be confident and stop playing small. She is committed to enabling women to show up as their best selves and achieve the career success that is right for them.
  • Driving Your Own Career Success
    Driving Your Own Career Success
    Kim Meninger | Executive Career Success Recorded: Jan 8 2020 63 mins
    In our fast-paced, overstimulated world, it’s difficult to be purposeful and intentional about how we manage our careers. When we are not intentional, however, we rely on others to guide our careers, which may not align with our own values and goals. We may also have unrealistic expectations of the support others will provide. While supportive managers and mentors are valuable resources to maximize our success, we must empower ourselves to drive our own careers.

    In this webinar, you will learn how to:
    * Clarify your strengths, values, and career direction
    * Leverage your strengths and expertise to lead from where you are
    * Build influential relationships that can help you achieve your goals
    * Advocate for yourself in preparation for new opportunities

    About Kim Meninger
    As a certified executive and leadership development coach, Kim Meninger empowers individuals and organizations to reach their full leadership potential. Kim has coached hundreds of clients and presented on career advancement and leadership topics to corporate, non-profit and academic audiences. She is especially passionate about helping women leaders to develop their confidence, visibility and influence in order to maximize their impact and advance their careers.
  • The Best Assessment Tools for Boosting Team Effectiveness
    The Best Assessment Tools for Boosting Team Effectiveness
    Deb Calvert Recorded: Jan 7 2020 47 mins
    So many to choose from! But which one is best? Which assessment tool will meet the needs of YOUR team?

    In this webinar, you'll learn about:
    - the various types of assessments most often used for building team effectiveness and strengthening collaboration.
    -- How do identify the type of assessment your team needs
    -- Best practices for using a team assessment instrument
    -- What to do after the assessment for maximum impact

    I'll also share my favorites and explain why I like them and what I've seen them do. After all, you want results (not just a fun workshop), right?

    Bonus giveaways will include discounts on an assessment you may not have heard about yet. It's a powerful one that everyone who's part of a team should consider!
  • How to Succeed as a Non-Executive Director
    How to Succeed as a Non-Executive Director
    Karen Moore, In Touch Executive Coach Recorded: Jan 7 2020 49 mins
    This highly informative and practical webinar will explore how to excel as an independent director. In Touch coach and non-executive Karen Moore will identify the behaviours, skills and knowledge required of a non-exec and assess the different expectations placed on directors in both the public and private sectors.

    This webinar will help you to ensure you add maximum value to any board and cement your place at the table.

    After the presentation there will be an interactive Q&A session.
  • Webinar: What is Purpose?
    Webinar: What is Purpose?
    Simon Scott-Nelson - Air Marketing Recorded: Dec 19 2019 48 mins
    Reasons to Attend:

    Leading yourself or others, it doesn’t matter. At the end of each day, we are all looking for meaning and purpose for what and why we get out of bed every morning.

    It's an important aspect that impacts our daily lives.

    As a business and leader, you play an instrumental role in helping your employees finding purpose, and it should start with your business being 'purpose-driven' instead on 'product/solution' driven.

    Many employees feel that they are just working for a paycheck and aren’t contributing to the greater good of society.

    Without a sense of purpose, it’s difficult for employees to connect with their work and their company. Working with a sense of purpose boosts employee motivation, productivity, morale, and overall job satisfaction.

    Key Takeaways

    - What is purpose or meaning?
    - How do I find it?
    - How can I help others to find it?
    - Why should I care?
  • Power Up Your Personal Presence
    Power Up Your Personal Presence
    Mimi Brown, Amp Up Success Recorded: Dec 18 2019 61 mins
    Would you like to be recognized as confident, poised, and powerful? Do you need to persuade others for part of your job as meeting professional? Can command the room? As a professional, when it comes to advancing your career or business, doing a good job and mastering the craft are just not enough. You need a plan that helps to highlight your value, contribution, and expertise. Your personal brand and presence have a massive impact on how you are seen and respected by others. The ability to influence and get your ideas heard can make or break your career. This interactive, high-energy, hands-on, session, pulls back the curtain on how to create an image that speaks to the level of professionalism you need to power up your presence. After attending this session you will:
    · Create a professional persona that conveys confidence and competence
    · Develop ways to adapt your personality style to successfully engage with others at all levels
    · Develop your own personal presence action plan.
    · Learn how to stand out, gain recognition and enhance your professional credibility
    · Discover how certain actions, words choices and even clothing selections adds or detracts on how others form their perceptions about you
    · Understand your preferred communication style and its impact on others
    · Network with confidence, anywhere and with anyone
    · Negotiate with more, poise, power, and comfort
  • Claim Your Power & Influence
    Claim Your Power & Influence
    Kim Meninger | Executive Career Success Recorded: Dec 18 2019 64 mins
    You have the ability -- whatever your functional role, title or level -- to become an influential leader within your organization. Unfortunately, many of us have limiting beliefs about our abilities to access and develop power and influence. With greater self-awareness, confidence and strategic relationships, you can expand your power and influence and advance your career.

    In this webinar, you will learn:
    - What it means to have power and influence
    - How to use your influence to more effectively navigate office politics
    - Actionable strategies to grow your power and influence at any level

    About Kim Meninger
    As a certified executive and leadership development coach, Kim Meninger empowers individuals and organizations to reach their full leadership potential. Kim has coached hundreds of clients and presented on career advancement and leadership topics to corporate, non-profit and academic audiences. She is especially passionate about helping women leaders to develop their confidence, visibility and influence in order to maximize their impact and advance their careers.
  • Video: (Highspot) Product Marketing Summit
    Video: (Highspot) Product Marketing Summit
    Highspot Recorded: Dec 18 2019 20 mins
    Modern product marketing strategies serve to drive revenue, customer satisfaction, and retention. The days of simply packaging features into messaging and content are over. Product marketing must now enable all customer-facing teams to have effective customer conversations that will drive strategic growth. Failing to do so renders the rest of your corporate strategy meaningless.

    With the stakes higher than ever before, how can you turn your enablement strategy into action?

    In this keynote, Highspot CEO Robert Wahbe shares the three new pillars of product marketing success:

    –Enable your entire company to uplift the customer experience
    –Guide your teams and your partners to master what to know, what to say, and what to show at scale
    –Put analytics to work so your metrics matter in driving business decisions

    Now is the time to enable your company to master the customer conversation.

    https://www.highspot.com/
  • Video: (Highspot) How Effective Onboarding Creates Winning Sales Reps
    Video: (Highspot) How Effective Onboarding Creates Winning Sales Reps
    Highspot Recorded: Dec 18 2019 2 mins
    Organizations with a strong sales onboarding program are more than 15x more likely to have reps who generate pipeline faster. Sales reps who have standout onboarding experiences are not only more productive sooner but obtain win and quota attainment rates that are higher than that of their counterparts that did not enjoy an effective onboarding program. Sales leaders looking to maximize productivity and effectiveness in new sales reps must first enable them with a robust sales onboarding program.

    https://www.highspot.com/
  • Video: (Highspot) The New Frontier of Customer Experience
    Video: (Highspot) The New Frontier of Customer Experience
    Highspot Recorded: Dec 18 2019 2 mins
    Sales enablement is big. Where the category goes will be huge. We see enablement expanding to help at least 50 million people across sales, marketing, services, and support roles collaborate and deliver on their customer experience initiatives. Enablement technology, practices, and teams will unify everyone who interacts with the customer as holistic customer experience defines business success today and tomorrow.

    https://www.highspot.com/
  • Video: (Highspot) How Onboarding Fast Tracks Success for New Sales Reps
    Video: (Highspot) How Onboarding Fast Tracks Success for New Sales Reps
    Highspot Recorded: Dec 18 2019 2 mins
    Organizations with established onboarding processes experience 54% greater new hire productivity. Sales reps who have a great onboarding experience are not only more productive sooner, but obtain win and attainment rates that are higher than that of their counterparts that did not enjoy a robust onboarding program. If reps are going to stay ahead of the curve, they must have an effective onboarding experience first.

    https://www.highspot.com/
  • Webinar: How to Handle Sales Objections
    Webinar: How to Handle Sales Objections
    Paul Blair - Spartan Retail Support Ltd Recorded: Dec 17 2019 31 mins
    Reasons to Attend:

    Some sales philosophies will tell you that - if you follow a simple formula – customers will never interrupt your presentation with an objection.

    But that’s just nonsense.

    And - contrary to popular belief - prospects aren’t sitting in darkened rooms trying to invent new fiendish ways to stop you from selling your stuff.
    If people regularly tell you;

    • that you’re too expensive - or
    • that they’re already happy with their current supplier – or
    • they’ve had problems with your company in the past - or
    • your lead time is too long

    Then you need to jump on to this webinar so that I can share with you how to overcome every single objection that you’ll ever hear.

    Key Takeaways

    Everyone who attends will walk away with this tool box of sales gold;

    • How to overcome every genuine sales objection – including those based on price
    • The names of the four headline objection types and the silver bullet that takes each one of them down
    • The three reasons that salespeople fail to overcome the most difficult customer objections – and what to do about them
  • The Roadmap for 2020 Success
    The Roadmap for 2020 Success
    Kate O'Sullivan, In Touch Coach Recorded: Dec 17 2019 60 mins
    As 2019 draws to an end, ask yourself if you have achieved all you wanted to and whether you are motoring ahead with your professional goals.

    Whether you are chasing your first board role or establishing your portfolio career, give yourself an early Christmas present to reflect on how you are going to change direction, aim for new career goals and develop a new road map to future success.

    Hosted by In Touch Executive Coach Kate O'Sullivan, a board director who herself has developed a portfolio career, this will be an engaging and thought-provoking webinar focussed on how you can develop that road map for 2020 success.

    Drawing on her own journey to portfolio success, Kate will help you to identify your goals and how to achieve them.
  • How to Get the Most Out of Your 360 Survey Experience
    How to Get the Most Out of Your 360 Survey Experience
    Dan Deka Recorded: Dec 12 2019 57 mins
    In this webinar, Dan Deka walks through the ins and out of the 360 survey experience, from both the standpoint of the participant and the manager. You’ll learn about the best practices for administering surveys, the process for selecting raters, recommendations for debrief support, and customizing the survey to best match the values of your organization. We’ll leave better prepared to successfully launch a 360-degree feedback survey. You won’t want to miss it.
  • Improving Your Agent Experience, One Step at a Time
    Improving Your Agent Experience, One Step at a Time
    Chris Hanna (Evolving Management); Gayathri "G3" Krishnamurthy (NICE inContact); Roy Atkinson (moderator) Recorded: Dec 11 2019 60 mins
    Recent research on the state of agent experience and engagement in today’s contact centers revealed how and why agent experience (AX) is foundational for good customer experience (CX), and how organizations are measuring AX. Based on this and earlier research on the topic, ICMI has developed a maturity model for AX.

    In this webinar, we’ll explore the maturity model, as well as the underlying research, and explain how organizations can improve AX one step at a time, netting better results for the organizations and for their customers.

    Attendees will learn:
    - How to approach the challenge of motivating agents over the long haul
    - How to establish a framework for AX maturity
    - The five stages of AX maturity
    - How to improve the agent experience, one step at a time
  • Engagement Programs: How to See Success By Getting Managers Bought In
    Engagement Programs: How to See Success By Getting Managers Bought In
    Skyler Rogers, Senior Programs Manager at Kazoo Recorded: Dec 11 2019 58 mins
    HR teams mean well with engagement programs — after all, engagement is essential for strengthening company culture, reducing turnover, and benefitting the bottom line.

    But ask many HR professionals about their struggles with these programs, and they'll point to one common setback: The lack of buy-in and adoption among managers.

    In fact, one recent survey found that 52% of HR professionals cite management buy-in as the biggest barrier to strengthening culture overall.

    This is especially alarming when you consider Gallup recently found manager involvement swings engagement scores by up to 70% among your employees!

    It's time to take managers from blame to fame and unlock the potential of your engagement programs.

    Join these employee experience professionals to see:

    - The fascinating recent research behind managers' role in successful engagement programs

    - Actionable advice HR teams can use to take managers from aware to care when it comes to engagement programs


    - Coaching and training tips for overcoming common pushbacks and making even the most skeptical managers your program's biggest advocates
  • How to Increase Your Visibility With Speaking
    How to Increase Your Visibility With Speaking
    Johanna Walker, founder of Women Who Speak Recorded: Dec 11 2019 61 mins
    (in spite of the nerves that keep you wanting to hide)

    Do you ever find yourself in the audience at a speaking event thinking "THAT SHOULD BE ME UP THERE!"?

    Come on. Be honest.

    You've got this business. You have something to say—an idea, a story, a passion, a kernel of truth. You totally rock it with the clients you have...but you know you could do better.

    You know that speaking is the best way to reach your people, to position yourself as an expert, to build some serious “Know, Like & Trust.”

    And there’s someone else up there speaking and all your potential clients are running her way and inside you're screaming “HEY! OVER HERE! HIRE ME!”

    Maybe you tell yourself you don't have a good story to tell. You tell yourself your nerves will betray you. You don’t want to be salesy. You’ve studied the Speak To Sell Formulas, but formulas just aren’t your thing.
    And besides, the idea of BEING VISIBLE brings out your deepest darkest demons (or at least some slightly uncomfortable wonkiness) so you go home and send another email instead.

    Join public speaking coach & storytelling expert Johanna Walker for a nuts & bolts, interactive, open-your-heart, take-action presentation where you’ll learn
    **How to access the unwavering presence (that, btw, is your birthright) every time you take the stage
    **How to know just which stories to tell, and how to tell them to connect with the audiences you know you can serve
    **How to get crystal clear about the ideas you want to be known for.
  • The Right (and Wrong) Way to Bring Documentation into Your Knowledge Base
    The Right (and Wrong) Way to Bring Documentation into Your Knowledge Base
    Lawrence Orin Recorded: Dec 11 2019 61 mins
    Your company has invested in purchasing a Customer Relationship Management (CRM) platform, and your colleagues are expecting to add documentation to its knowledge base. But knowledge bases were built for standalone support articles, not complex publications and hierarchical task-based content. So how can you use a CRM to publish your product documentation?

    Join Scott Abel, The Content Wrangler, and Lawrence Orin, Product Evangelist & Customer Implementation Expert at Zoomin, to learn how these two types of content can work well together.

    Whether you’re a documentation manager, support professional, or CRM user or administrator, here are some key takeaways you’ll gain from this one-hour webinar:

    1) Understand the problems of housing product documentation in a typical knowledge base.
    2) Help others in your organization understand the differences between support content and product content.
    3) Learn how you can have the best of both worlds: a complete docs experience in knowledge bases like Salesforce or ServiceNow.
  • Learn How to Create, Curate, and Maintain How-To Videos Globally in Bulk and Why
    Learn How to Create, Curate, and Maintain How-To Videos Globally in Bulk and Why
    Wouter Maagdenberg, TXTOmedia Recorded: Dec 10 2019 56 mins
    Wouter Maagdenberg started TXTOmedia to help global organizations to be able to capture the momentum and transform their vast amount of procedures and support content into how-to videos in a professional way based on their existing content and systems. It's single-sourcing taken to the next level.

    Join Scott Abel, The Content Wrangler, and his special guest, Wouter Maagdenberg, Founder and CEO of TXTOmedia. Wouter will share do’s and don’ts based on his own experience when creating these videos, and more importantly, Wouter will tell you why you should do this.

    About Wouter Maagdenberg

    Wouter Maagdenberg is the Founder and CEO of TXTOmedia, software that automates the creation of video and other rich media, based on your existing structured content files, such as DITA and XML. TXTOmedia technology works as an add-on to your existing creation and publishing environment. 'Publish to video' becomes as simple as 'save to PDF.'
  • Webinar: Why membership is the new revenue generating community
    Webinar: Why membership is the new revenue generating community
    Gordon Glenister - Branded Content Marketing Association Jan 21 2020 11:00 am UTC 60 mins
    Reasons to Attend:
    If you want to find a way to create a great sales funnel and community to develop long-lasting relationships, provide a regular revenue stream and opportunities to up and cross-sell then this is the webinar for you. Many of the major brands like Netflix, Amazon Prime, and Linkedin all have very successful membership models, find out how it can work for your business


    Key Takeaways

    •Are you membership ready – the different types to consider
    •How to create a membership programme
    •Understanding the importance of member engagement
    •Why they join, why they leave
  • Webinar: How to boost buyer engagement
    Webinar: How to boost buyer engagement
    Jon Perera - Highspot Jan 21 2020 2:00 pm UTC 90 mins
    Many sales leaders are challenged by faltering sales often caused by the growing gap between buyers and sellers.

    So, how are B2B companies going to boost buyer engagement and retention to meet the tough sales targets?

    •Sales Enablement - how companies are planning to embrace it
    •Sales Training - what are the pitfalls and the plans for change
    •Digital transformation - what are the plans now and in the future

    Don't miss the must-attend webinar for sales and marketing professionals!
  • 2020 Vision: Contact Center Trends to Watch
    2020 Vision: Contact Center Trends to Watch
    Roy Atkinson (ICMI) Jan 22 2020 7:00 pm UTC 60 mins
    In one short decade, tremendous change has reshaped contact centers: from social media to chatbots to video, new channels and ways of serving customers abound; omnichannel, workforce, knowledge management, and more have streamlined contact center operations; and artificial intelligence, machine learning, and natural language processing are fundamentally changing the ways we connect with customers, both internal and external. It was an exciting, sometimes exhausting, decade…but what do the 2020s have in store for contact centers?

    Drawing on ICMI’s industry-leading research and input from ICMI’s Featured Contributors and thought leaders, this webinar will present important trends for 2020 and beyond. We’ll not only explore what’s trending, but also why these topics are important for your contact center’s future:
    • Employee experience
    • Automation and AI
    • Cloud and CCaaS contact centers
    • Knowledge management
    • Self-service
    • Social customer care and social media
    • Recruiting challenges
    • Rediscovering the human factor
    • And more!
  • Webinar: The Number 1 Reason You Are Not Hitting Quota
    Webinar: The Number 1 Reason You Are Not Hitting Quota
    ISM Jan 29 2020 11:00 am UTC 75 mins
    Let’s face it… selling isn't easy. Sometimes it seems easier to lure a ravenous lion with a lettuce leaf than hit your monthly sales target. Even the best, most seasoned salespeople will feel pressurized from time to time and result in them not hitting the target. It’s this pressure that spawns excuses – excuses that detract attention away from a salesperson’s performance (or lack of it).

    I hate hearing excuses; it feels like people are trying to blame others rather than accepting their own failings. But what are the top excuses you’ll hear from a salesperson?
  • The Power of Image - Conveying Your Wisdom to Impact Your Audience
    The Power of Image - Conveying Your Wisdom to Impact Your Audience
    Tania Sterl, Image Consultant and Alyssa Peek - Personal Branding Photographer Jan 29 2020 6:00 pm UTC 60 mins
    Research shows that it takes only seven seconds for someone to make a solid first impression of you, and even less time to identify certain traits that could make you a character worthy of their time, patience and attention.

    Non-verbal communication counts for up to 80% of the impact made when meeting someone, highlighting the importance of ensuring your exterior profile connotes exactly what you want to portray. During this webinar, our expert presenters will share valuable advice to help viewers recognize how to leverage their image, both online and in-person, to be interpreted as the elite professional they are.

    During the presentation, hosts Tania Sterl, Image Consultant and Alyssa Peek, Personal Branding Photographer, who both work with corporate executives and board members will share their insights on how to build your brand and elevate your image through style, body language and more.
  • Employee Engagement Best Practices in 2020
    Employee Engagement Best Practices in 2020
    David Long and Justin Warner Jan 29 2020 6:00 pm UTC 60 mins
    One question to consider as you think about whether to put effort and investment into employee engagement: "Is engagement worth the effort and investment we put into it?" The short answer to this question is "yes," but depending on the type of organization you are, engagement may be more critical or less critical to your success.

    During this webinar we'll share the best methods for preparing, administering, and rolling out the results from your employee engagement survey based on over 20 years of experience conducting surveys around the world. We'll also identify the most common mistakes organizations make when conducting an employee engagement survey and how to avoid them.
  • From Stuck to Inspired: How to Design a Job That Fits
    From Stuck to Inspired: How to Design a Job That Fits
    Lindsay Gordon, Founder & Career Coach, A Life of Options LLC Jan 30 2020 5:00 pm UTC 60 mins
    When you feel aimless or dissatisfied in your career, it’s often because you have no idea what you’re looking for. Without a clear idea of what you want to do, you get antsy about leaving your job, focused on external measures of success and distracted by shiny jobs.

    How are you supposed to stop doing what you think is “right” in your career and start doing what’s right for you? If you’re not clear about what you want, there’s no way you can convey it to anyone else.

    Come learn how to stop falling into jobs based on circumstances and start making decisions intentionally that are right for you.
  • What to Do When Your Business Operates in Silos
    What to Do When Your Business Operates in Silos
    Deb Calvert Feb 3 2020 4:00 pm UTC 45 mins
    Not all silos are bad. They serve a purpose, and they provide clarity about roles and responsibilities. But when organizations operate too narrowly in silos, results suffer. Join me for new insights about:

    - How to identify when silos have become a barrier to productivity
    - Why silos may be causing you to lose high potential talent
    - What to do about silos that have become a problem
    - Ways to build cross-functional collaboration

    Don't wait until it's too late. Assess and address your silo situations before they divide your business any more.
  • How To Nurture Your Mindset for Greater Success
    How To Nurture Your Mindset for Greater Success
    Rosemarie Wilson | Founder, Speaker, Coach & Mentor - Pragmatica Coaching Feb 11 2020 5:00 pm UTC 60 mins
    Self-Talk it’s the gift that either creates or denies your power. It’s either helpful or hindering. Which do you gift yourself most often?

    We usually think about and maintain our physical health and wellbeing but so often our mind health and how we speak to ourselves falls to the bottom of the priority list.

    “The ancestor to every action is a thought”

    Planning, preparing for and feeling good about yourself and your own success involves a number of key elements -

    Some of which are:
    - Self-Talk
    - Skills Audit
    - Identifying strengths and areas for development
    - Overcoming any ‘Imposterism’ you’re experiencing
    - Identifying you Motivation
    - Crafting Goals

    Nurturing your mindset to support what you want to achieve in life also involves doing what you can to prepare for setbacks, sometimes referred to as resilience or coping strategies.

    In this Webinar we will explore what you can do to use your self-talk and inner voice to support a mindset to achieve and celebrate your success alongside identifying and accessing tools and techniques to help you through the times when things don't all seem to be going your way.

    We will cover:
    - Identifying and changing unhelpful thought patterns
    - Guiding your inner critic to be your voice of objective reason
    - Overcoming ‘Imposter Syndrome’
    - Turning kindness and appreciation inwards
    - How to tap into your motivation and enjoy your success more

    Rosemarie Wilson delivers customised workshops and programs to nurture talent and realise its potential for female professionals, SMEs and Corporates who are committed to investing in and retaining talent within their organisation and also supporting a culture of diversity and belonging. Rosemarie is also an Advocate of 'Women in Tech'.
  • How to Become a Data-Driven Documentation Team
    How to Become a Data-Driven Documentation Team
    Joe Gelb and Lawrence Orin Feb 12 2020 6:00 pm UTC 60 mins
    In the world of technical communications, there's a lot of talk about content strategy. But what about the data you need to guide the decisions that drive that strategy? Documentation teams continue to deliver high volumes of content, but without meaningful data to gauge their productivity and measure success.

    Armed with the right data, forward-thinking companies are discovering the tremendous impact technical content has on customer enablement, self-service, support, marketing, and sales enablement.

    Join Scott Abel, The Content Wrangler, and Joe Gelb and Lawrence Orin of Zoomin, for this one-hour webinar and Q&A session.

    You'll see innovative examples of how to put data into action, and find out:

    – How to distinguish between useless analytics and actionable insights
    – How to supercharge your documentation team’s efficiency
    – How to demonstrate your impact on the organization and the trickle-down benefits for every other department, from product to marketing to support
  • Facebook Ads Made Simple
    Facebook Ads Made Simple
    Andrea Vahl Feb 12 2020 6:00 pm UTC 60 mins
    Facebook ads are an extremely effective tool to grow your audience and get more leads and sales. But they can feel overwhelming when you are starting out not to mention the fact they keep changing. Plus you can waste your money with the wrong strategy and tactics – and we don’t want that!

    Topics covered:
    What is changing with Facebook
    How to maximize the Boosted Post options on Facebook and Instagram
    What types of ads to run
    How to best target and retarget with a smaller audience
    How to best allocate your budget
  • 5 Omnichannel Lessons Learned the Hard Way
    5 Omnichannel Lessons Learned the Hard Way
    Brian Spraetz (Five9); Roy Atkinson (Moderator) Feb 19 2020 7:00 pm UTC 60 mins
    There is no doubt that your organization should provide a consistent customer experience across all communication channels. Fielding customer inquiries and providing information in multiple, disconnected channels can contribute to errors, miscommunication, and a disrupted customer journey that forces customers to repeat information. As a result, this can contribute to an increase in customer churn. Omnichannel, however, can create connected customer journeys and exceptional customer experiences.

    • The wrong technology (added on top of legacy systems)
    • Agents not cross-trained, leaving channels unstaffed or unavailable
    • Inaccurate metrics and KPIs
    • Insufficient or disorganized customer information

    Join us to gain valuable knowledge so that you don’t have to learn your lessons the hard way.
  • How Sales & Marketing Work Together
    How Sales & Marketing Work Together
    Ashleigh Burskey, CEO Pistil Brands and Tom Morgan, OVPS, Breakthrough Sales Solutions Powered by Sales Xceleration Feb 20 2020 8:00 pm UTC 60 mins
    It is no longer Sales Vs Marketing, they now work in tandem to generate revenue. Learn best practices for Sales and Marketing working together to drive growth.
  • 10 Ways to Make Any Team More Effective
    10 Ways to Make Any Team More Effective
    Deb Calvert Mar 3 2020 4:00 pm UTC 45 mins
    It's true: team work makes the dream work. Also true: keeping all members of a team engaged, motivated, and pulling together isn't easy. That's why every team could use a tune up. And it's why you'll want to tune in for this presentation to learn how you can:

    -- Build and sustain solid, committed teams
    -- Ensure that both group goals AND individual goals are valued by all team members
    -- Foster healthy dialogue that improves team decision-making
    -- Capitalize on the strengths of every team member
    -- Make your team more productive and more efficient

    This presentation is for everyone who works with anyone in a team setting.
  • Developing a Sales Infrastructure That Emphasizes Your Corporate Culture
    Developing a Sales Infrastructure That Emphasizes Your Corporate Culture
    Patrick Lyons, Sr. Assoc, New Legends Now and John Lee, OVPS, Stumptown Sales Success, Powered by Sales Xceleration Mar 13 2020 7:00 pm UTC 60 mins
    What sets good to great sales teams apart? It starts with the culture. Learn what a winning sales culture looks like and how to build one.
  • How to Get the Most Out of Business Meetings
    How to Get the Most Out of Business Meetings
    Deb Calvert Apr 7 2020 3:00 pm UTC 45 mins
    Ugh. Another meeting.

    It doesn't have to be that way. Whether you're the one facilitating the meeting, setting the agenda, or simply attending, there are proactive steps you can take to make sure your time (and others' time!) is well spent. In this presentation, I'll show you how to:

    -- Create outcomes-based meetings and get things done
    -- Plan the perfect agenda in minutes
    -- Determine who should attend your meeting and which ones you really need to attend
    -- Engage every person attending every meeting
    -- Get what you need from the meetings you attend

    No more sitting in the back slumped down in your chair! You can make the most out of every business meeting but using these practical tips!
  • Forget selling – You need to HELP your prospects to buy!
    Forget selling – You need to HELP your prospects to buy!
    Kevin Dixon - Boxxstep May 5 2020 10:00 am UTC 60 mins
    B2B sales are tough right? Well, I’ve got news for you buying it is even tougher! B2B sales are tough right? Well, I’ve got news for you, buying is even tougher!

    Have you ever wondered why so many deals end in no decision?
    Do you know why sales cycles are now longer?
    Do you think that product or service differentiation is how to win?
    Do you even know how your prospects decide and buy?

    You’ve all heard about Sales Enablement, but how many of you know about Buyer Enablement?

    Smart salespeople have worked out that helping can be more effective than selling.

    Smart sales leaders focus on the buyer’s perspective.

    Find out how.

    It’s for: Anyone involved in complex or enterprise B2B sales – Salespeople, Sales Leaders, Sales Enablement

    1.How are companies deciding and buying?
    2.What is the buyer committee and what do you need to know about them?
    3.How can you help your internal champion?
    4.How can you help and collaborate with the buyer committee?
    5.Why should you review your sales engagements?
  • Be the Manager that Everyone Wants to Work for
    Be the Manager that Everyone Wants to Work for
    Deb Calvert May 5 2020 3:00 pm UTC 45 mins
    What is it, really, that sets the best supervisors apart from the rest? And what would it take to BE that supervisor, the one that everyone wants to work for and never wants to leave?

    You can be that manager. It's easier than you think to engage, motivate, inspire, and win the hearts and minds of team members. In this presentation, you'll discover how to:

    -- Manage work AND lead people so you are more effective
    -- Do the little things that add up to strong employee engagement
    -- Reallocate your time to the tasks that have the right impact
    -- Leverage your strengths for connecting with people
    -- Access resources and training for ongoing skills development

    It all boils down to simple behavioral choices that anyone can make. The first choice is attending this presentation so you can get started right away!
  • Soft Skills Are Hard! Becoming a Well-Rounded Leader
    Soft Skills Are Hard! Becoming a Well-Rounded Leader
    Deb Calvert Jun 2 2020 3:00 pm UTC 45 mins
    Your technical expertise will only take you so far. In every job, there comes a time when the functional knowledge and experience just aren't enough to get the job done. That's why you need soft skills, too. Join me to learn about:

    -- What are "soft skills" any way and why do I need to work on this?
    -- The impact it can make when managers have strong soft skills
    -- How to develop soft skills (no matter what your personality type!)
    -- When and where your soft skills will come in handy

    Become a more well-rounded leader by developing yourself, not just your expertise.
  • Critical Thinking: an Essential Skill in Turbulent Times
    Critical Thinking: an Essential Skill in Turbulent Times
    Deb Calvert Jul 7 2020 3:00 pm UTC 45 mins
    Logic. Reason. Rational thought. In the heat of the moment, in a volatile and turbulent time, sometimes these get lost. Emotions prevail and hasty actions create bigger problems that could have been prevented with a healthy dose of critical thinking. When you build this essential skill, you'll get better at:

    -- Evaluating options
    -- Solving problems
    -- Resolving conflict
    -- Making decisions
    -- Negotiating
    -- Influencing others

    Check out this presentation for a re-introduction to critical thinking. It's a core competency that is more important now than ever.
  • How Much Is Too Much? Appreciation, Recognition, and Rewards
    How Much Is Too Much? Appreciation, Recognition, and Rewards
    Deb Calvert Aug 4 2020 3:00 pm UTC 45 mins
    I once had a boss who said "I give you a paycheck. That's all the recognition you need." He was missing the point. No one NEEDS recognition... But, studies show, most people do a better job when they get it!

    In this presentation, we'll cover:

    -- The basics of when, where, why and how to show gratitude and to recognize employees
    -- The risks of rewards (yes, they can backfire!)
    -- The business case for creating a culture of encouragement
    -- Myths about Millennials and what they expect
    -- What research says about employee recognition

    Don't worry. We're going to cover more than the kumbayah and fluffy stuff in this one!
  • Introduction to Customer Experience for Every Organization
    Introduction to Customer Experience for Every Organization
    Deb Calvert Sep 1 2020 3:00 pm UTC 45 mins
    Customer Experience (CX) is not a passing fad. It's THE business differentiator that will draw customers to you like moths to a flame. Or, if you ignore it, it's what will have your competitors eating your lunch everyday.

    This presentation is for small business owners, salespeople, and others who are seeking ways to become memorable and indispensable to buyers. We'll cover:

    -- The basics of CX: what it is any why it matters
    -- Research with buyers that explains why you want to get in on this!
    -- How to provide a relevant, meaningful, personalized experience
    -- Why superior customer service and low prices aren't enough anymore

    CX really does give you a competitive advantage. Don't get left behind!
  • What You Can Do to Improve the Employee Experience in Your Workplace
    What You Can Do to Improve the Employee Experience in Your Workplace
    Deb Calvert Oct 6 2020 3:00 pm UTC 45 mins
    The war for talent is heating up. Employees have options, and they just aren't as loyal as they used to be. But there is something you can do, something that will improve your rates of retention and stabilize your workforce.

    It's all about creating a better employee experience. It doesn't have to be outrageously expensive or terribly time-consuming. You just need the secret sauce that will help you to:

    -- Boost employee engagement
    -- Create a workplace culture that fosters a sense of belonging
    -- Ennoble and enable employees

    That may sound like an elusive fantasy. But it's not. Tune in to find out how you (yes, YOU) can improve the employee experience in your workplace.
  • Succession Management: Don't Put So Much Stock in the 9-Box Model
    Succession Management: Don't Put So Much Stock in the 9-Box Model
    Deb Calvert Nov 3 2020 4:00 pm UTC 45 mins
    I don't like it. I don't think it works. And I have yet to hear a single example of its effective, objective application. The 9-Box Model for reviewing talent and for succession management is NOT all it's cracked up to be. If you're using the 9-box model, tune in for a contrarian opinion about:

    -- Ranking people as hi po/ hi per and using this in business decisions
    -- The unintended consequences of ranking people at all
    -- Why your 9-box model isn't really helping you develop bench strength
    -- The added dangers if your process isn't completely transparent

    And, yes, we'll also talk about alternatives that make more sense for effective succession management, talent development, retention, engagement, and other human capital needs inside your organization.
  • Warning! These Habits & Traits Could Make You a Toxic Leader
    Warning! These Habits & Traits Could Make You a Toxic Leader
    Deb Calvert Dec 1 2020 4:00 pm UTC 45 mins
    Check yourself before you wreck yourself!

    The habits and traits that make you so effective in your current role may not translate well in a next-level job... or maybe you've already taken that next-level job and can't figure out why things aren't working out. It may be time for a re-set. Tune in for this presentation to learn more about:

    -- the 12 classic career roadblocks and blindspots that can trip you up
    -- what works on the front line but doesn't work in management
    -- what managers need to leave behind when they become executives
    -- the impact of toxicity in supervisory and management level roles

    You'll also get access to a free tool with practical tips you can use right away if any of the toxic warning signs show up for you.