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Learning and Development

  • Industry 4.0: Radical Digitisation
    Industry 4.0: Radical Digitisation
    Toby Redshaw | Simon Parry | John Crawford Recorded: Nov 25 2020 38 mins
    The pandemic has shone a spotlight on how digital can be a truly transformative investment. Enabling companies to not only boost productivity, but also engage and communicate with their employees, customers and stakeholders in a way that they didn't think possible.

    In this session, we’ll discuss the technologies that forward-thinking business are prioritising and already investing in, such as:
    • Artificial Intelligence and Machine Learning
    • Automation and Robotics
    • Core network technologies and 5G

    Attendees to this webinar will hear about:
    • The importance of maintaining the human touch in organisations by finding the right balance when allocating tasks between automation, AI, and humans
    • Why 5G can be such a game-changer. How it can be used to create private wireless networks that provide secure, high-bandwidth, low-latency connections, enabling exciting new solutions like driverless vehicles such as robots and automated forklifts and near-real-time tracking of manufacturing lines. The range of solutions is huge from tracking to safety, predictive maintenance to digital twins.
    • How to leverage these technologies whilst ensuring that human choices shape the workplace and that we are not drawn into an algorithm-driven structure

    Speakers:
    Toby Redshaw, Senior Vice President – 5G Solutions & Enterprise Innovation, Verizon Business
    Simon Parry, CTO, Nokia Enterprise UK, Nokia
    John Crawford, General Manager, Enterprise Innovation and 5G solutions, Verizon Business
  • Search Engine Optimization for Technical Documentation
    Search Engine Optimization for Technical Documentation
    Mordy Oberstein and Justin Simon Recorded: Nov 24 2020 63 mins
    Join us for a free, one-hour topic-based presentation on the value of investing in optimizing technical documentation content for search. SEO experts Mordy Oberstein of Wix and Justin Simon of TechSmith will demystify search engine optimization and its relation to technical documentation. This event is brought to you by TechSmith and Precision Content.
  • How Structured Content Powers Health Education at Healthwise.org
    How Structured Content Powers Health Education at Healthwise.org
    Sonja Deines Recorded: Nov 24 2020 43 mins
    Join us for an informative discussion with content strategist, Sonja Deines, about how non-profit patient education provider, Healthwise.org, uses structured content to power their innovative educational efforts. You’ll discover why the organization leverages structured information to deliver evidence-based, easy-to-understand content that helps people make better healthcare decisions.

    The Content Advantage is brought to you by Zoomin Software. Leading brands use Zoomin to help customers and employees find the answers they need, when and where they need them. Zoomin unifies all your product content and makes it available in full fidelity in your doc portal, Salesforce, ServiceNow, and even your product itself. And with actionable analytics into your content, you can continually optimize the knowledge experience.
  • Pluralsight Cloud Labs Workshop
    Pluralsight Cloud Labs Workshop
    Anthony Campanale, Principle Solutions Architect Recorded: Nov 24 2020 36 mins
    With Cloud environments becoming the default for many organisations, finding a safe place to develop the associated tech skills is key. Pluralsight’s Cloud Labs enable learners to get hands-on practice in a provisioned cloud environment, in the vendor sandbox of their choice.

    Join Pluralsight’s Anthony Campanale on Tuesday November 24th at 10am GMT to demonstrate how you can develop practical cloud experience with step-by-step instructions and sandboxed environments for public cloud providers (e.g. AWS, Azure, Google Cloud Platform).
  • Harnessing the Power of the Clinical Data Avalanche
    Harnessing the Power of the Clinical Data Avalanche
    SciMar ONE, LLC Recorded: Nov 23 2020 35 mins
    There is new lexicon for an old scientific challenge. The World Health Organization (WHO) has named the overabundance of COVID-19 information the “infodemic.” While COVID-19 has highlighted the challenge of identifying, aggregating and analyzing validated clinical data to fight diseases; other scientifically complicated diseases with large patient populations have the same challenge. Diseases meeting these criteria are referred to as emerging diseases, because while they may not be new, the science has evolved, and their markets are projected to emerge.

    In this webinar you will learn:

    - Discuss the data avalanche and its impact on the healthcare industry today.
    - Explain the utility of different clinical data types by various stakeholders in healthcare.
    - Determine challenges of culling the data avalanche quickly and efficiently.
    - Discuss potential pros and cons of data sharing amongst stakeholders.
  • Change or Die: Breaking Psychological Barriers to Rapid Innovation
    Change or Die: Breaking Psychological Barriers to Rapid Innovation
    LeeAnn Mallorie Recorded: Nov 19 2020 29 mins
    The demands of the COVID pandemic have asked leaders and organizations to innovate quickly in order to stay afloat. Even under the best circumstances, this type of rapid response is challenging. But in our current context of fear, stress, physical exhaustion and wavering mental health, it can feel even harder.

    Right now, the higher the pressure in your industry, the more your leaders will need to create psychologically safe and resilient environments to enable their team members to bring their best ideas forward at work.

    In this brief webinar, LeeAnn Mallorie draws on over 15 years of experience training leaders at all levels across a wide array of industries to explore the question: how can company leaders create the necessary levels of psychological safety to support company-wide innovation in times of disruption… and what may get in the way?

    This webinar will help you:

    - clarify what it takes to truly innovate during times of disruption
    - better understand what psychological safety is, how it works, and why it plays an essential role in the process of innovation
    - identify the types of mental and emotional barriers that prevent effective and creative responses under pressure
    - recognize the default behaviors that you and your team members may fall into that create unconscious barriers to innovation

    Whether innovation was already a part of your purview prior to COVID and you simply want to build some new skills – or whether you have found yourself at an entirely new crossroads that is taking you and your team far out of your comfort zone – we invite you to join us.

    For more information on our training and coaching, book a follow up call under the attachment links or contact us directly at support@gutsandgrace.com or support@leadinginmotion.com.
  • Integrating Data Privacy and Brand Protection into your Cybersecurity
    Integrating Data Privacy and Brand Protection into your Cybersecurity
    Alex Nette, President, Hive Systems Recorded: Nov 19 2020 29 mins
    Cybersecurity is about how we protect our information, but do we ever stop to ask ourselves what we’re protecting and why? Your company likely collects customer, employee and proprietary information, so the responsibility to protect the data and respond in the event of a cybercrime is yours. This isn’t a big company problem.

    Data privacy issues and data breaches happen to small and mid-sized businesses all the time and can put your company’s reputation and ability to do business at risk.

    This 30-minute live discussion led by Alex Nette, one of the leading cybersecurity experts for small-medium businesses, takes you through a critical examination of your business practices with respect to data privacy and brand protection.
    - Do you really need to be collecting all this information?
    - Do you understand your risk points?
    - Are you in compliance with privacy laws (GDPR, CCPA) and cybersecurity best practices?
    - What if something goes wrong?

    Alex wants every business to benefit from the same strategy and tactics that large enterprises employ. In this webinar, he draws on years of experience in protecting critical data to share a perspective on how to look at your data practices and where to start.


    Bio
    Alex Nette
    Alex started Hive Systems as he felt that every company deserves big business cybersecurity, even when they have small or medium business budgets. He brings executive level expertise in the establishment and continuous improvement of cybersecurity programs and applies his work from various cybersecurity disciplines in a holistic approach that prioritizes organization’s operations. Alex has provided cybersecurity consulting to the public sector for federal, state, and local agencies, and in the private sector for a wide variety of industry segments.
  • Assets + Liabilities = HR
    Assets + Liabilities = HR
    Lori Kleiman SPHR, SHRM-SCP Recorded: Nov 19 2020 45 mins
    Business owners focus on their assets and liabilities, but HR is responsible for the vast majority of all of them! Whether its cost of labor, productivity and quality or supporting sales to bring in the next client without HR there would be no profit. But why don't they know that? Because we don't tell them - at least not often enough. This program will explore the intersection of the future of organization the state of the new workplace and HR leadership - and how the intersection of the 3 will drive business forward.

    Learning Objectives:
    What does the future organization look like
    Current models of the employer employee relationship
    Communication competencies of leadership
    Development plans for new processes

    The program is approved for 1 Business credit for HRCI/SHRM
  • How to Make the Move from Surveys to Employee Engagement
    How to Make the Move from Surveys to Employee Engagement
    Adrien Monet - Enterprise Account Executive Recorded: Nov 19 2020 46 mins
    Most organisations understand the value of gathering employee feedback. But surveying employees once a year—or even less frequently—can undermine attempts to measure and improve employee engagement.

    The annual survey process is time-consuming, cumbersome, and often exhausting for everyone involved. This is true across the entire process—from planning to implementation to results. By the time employees take the survey, and the results are aggregated and analysed, too much time has passed. The results are no longer meaningful for any leader to take credible action, and employees feel that their input has fallen on deaf ears. Organisations today compete in an environment characterised by constant change and disruption. Using outdated practices in any part of their business puts them at a disadvantage. All organisations need feedback that matches the fast pace of work and the needs of today’s workforce.

    Learn in this webinar:
    - How moving from traditional processes toward real-time feedback will help you gain more timely and meaningful insights.
    - Why Regular Pulsing is Perfect for the Modern Workforce.
    - How to Move beyond Listening to Taking Action.
    - What we learned from Pulse Survey data during Covid-19.
  • Smarter, Not Harder: Why Some Contact Centers Thrive in the New Normal
    Smarter, Not Harder: Why Some Contact Centers Thrive in the New Normal
    Roy Atkinson, Clifton Butterfield; Nicole Lawler, Bold360; Andrew Gilliam, ICMI Recorded: Nov 18 2020 61 mins
    It has been an exciting year for customer experience. Consumers dramatically changed how they buy and how they reach us for help, and companies innovated quickly to meet new operational requirements and launch new services to meet demand. Only time will tell when shuttered services return to operation, but we can be confident that the world has irreversibly changed. We've all learned new and better ways of getting things done, and consumers have, too!

    Customers are increasingly reaching out on their channel of convenience, expecting empathetic and personalized, when and where they need help, without delay. Organizations must carefully balance responding to increased demand while controlling costs and optimizing scarcer resources. Contact centers also face renewed challenges to train, retain, and engage agents in disconnected environments. We have one choice: innovate or perish. This webinar will help your team thrive regardless of what the future holds. You'll walk away understanding:

    • Why self-service is imperative to modern customer care, and how to take on or transform your self-service program.

    • How knowledge management lays the foundation for effective customer service and enables future self-service offerings.

    • Changing customer channel preferences and the factors that drive customers to new avenues of engagement.

    • The impact of cutting-edge technology on contact centers' ability to achieve desired service levels while controlling costs.
  • 8 Cybersecurity Resolutions for the New Year and Next Normal
    8 Cybersecurity Resolutions for the New Year and Next Normal
    Dave Grady, Mike Restivo Recorded: Nov 18 2020 45 mins
    New year resolutions are a time-honored tradition: they mark the departure from bad habits and unrealized goals of one year and the optimism and renewed focus for the next. But 2020 has been a year unlike any other. A global pandemic increased the enterprise attack surface exponentially and handed bad actors a perfect opportunity to double down on attacks, leaving many security teams spread thinner than ever.
    David Grady, Verizon’s Chief Security Evangelist, has some suggestions for enterprise security leaders on how to rethink and reset for next year. He offers eight resolutions you can make today to secure your organization, energize your team and prepare yourself for 2021 and beyond. 
    Resolving to become a more formidable opponent to security adversaries requires more than installing new policies or purchasing more security software. It involves tapping into valuable internal and external resources to improve your security program and grow as an individual leader and as a team. 
    Join this webinar to learn:
    •How to start 2021 with well-balanced set of priorities
    •How to set goals that will make your organization more secure
    •Why threat intelligence is so important to improving your organization's security posture
  • Why Securing Cloud Based Email Requires a Different Approach
    Why Securing Cloud Based Email Requires a Different Approach
    Michael Landewe, Cofounder at Avanan Recorded: Nov 18 2020 41 mins
    The Evolution Beyond Secure Email Gateways - is here.

    Email gateways including Proofpoint, Mimecast, and Barracuda were designed to protect on-premises email servers, but when you moved your email to the cloud, it revealed five vulnerabilities that continue to expose your users to attacks.

    It's why companies are switching from gateway vendors. Come learn how the migration to Office 365 and Gmail necessitated an evolution in how to secure cloud email, and why Secure Email Gateways are not the right answer.
  • Verizon Threat Research Advisory Center Monthly Intelligence Briefing (MIB)
    Verizon Threat Research Advisory Center Monthly Intelligence Briefing (MIB)
    Dave Kennedy, Managing Principal, Open Source Intelligence Recorded: Nov 18 2020 74 mins
    Topic: Dark, Deep, Surface Web Hunting

    Join us—the Verizon Threat Research Advisory Center – for our Monthly Intelligence Briefing (MIB) to discuss the dark, deep, surface web hunting and the current cybersecurity threat landscape.

    Farzad Seihoun with the Verizon Threat Research Advisory Center will cover:
    •Defining the space and accessing it
    •Overview of what the dark web hunting team is seeing and reporting
    •Dark web hunting as a service solutions

    And then we'll turn things over to David Kennedy, Managing Principal, Open Source Intelligence to cover:
    •Current Intelligence Overview
    •Attacks and Threat Indicators
    •Latest Malware Trends
    •Significant Vulnerabilities

    If you have any questions that you'd like us to cover on the call, please send them to the following email address: Intel.Briefing@verizon.com
  • Making Virtual Meetings Feel More Personal
    Making Virtual Meetings Feel More Personal
    Ramon Ray, Author of “Celebrity CEO and owner of Smart Hustle Media & Jeremy Sherwood, Opus Interactive Recorded: Nov 17 2020 31 mins
    Making Virtual Meetings Feel More Personal - A conversation with Opus Interactive.

    A webinar series brought to you by BlueJeans, by Verizon.
  • Pluralsight Flow Delivery Module
    Pluralsight Flow Delivery Module
    TJ McNichols, Director of Sales, Flow EMEA / Kristen Foster-Marks, Back-end Developer Flow Recorded: Nov 17 2020 51 mins
    Pluralsight Flow helps accelerate velocity and release products faster with visibility into your software engineering team. Flow aggregates historical git data into easy-to-understand insights and reports to help make your engineering teams more successful.

    In expanding the capabilities of Flow, Pluralsight has recently added the Delivery Module.

    Join Pluralsight’s TJ McNichols and Kristen Foster-Marks on Tuesday November 17th at 4pm GMT/5pm CET to illustrate how the delivery module focuses on the inputs to engineering to complement insights from commit and PR data.
  • Content Strategy: Yesterday, Today, and Tomorrow
    Content Strategy: Yesterday, Today, and Tomorrow
    Rahel Anne Bailie, Content Seriously Recorded: Nov 17 2020 46 mins
    Join us for The Content Advantage on when we chat with content operations maven Rahel Anne Bailie about the discipline of content strategy. We'll explore content strategy past, stopping to talk a bit about the foundations of the discipline, where we're at today, and where we're heading tomorrow. Come prepared to ask questions of one of the most knowledgeable content strategists on the planet.

    The Content Advantage is brought to you by Zoomin Software. Leading brands use Zoomin to help customers and employees find the answers they need, when and where they need them. Zoomin unifies all your product content and makes it available in full fidelity in your doc portal, Salesforce, ServiceNow, and even your product itself. And with actionable analytics into your content, you can continually optimize the knowledge experience.
  • ISM Spotlight: Darran Berry, Marketing & Business Development Manager UAE, BASF
    ISM Spotlight: Darran Berry, Marketing & Business Development Manager UAE, BASF
    ISM: Adam Benjamin Brook FCIM ǀ LISM Recorded: Nov 17 2020 38 mins
    Join us for a frank, open, honest, fun and hopefully, lively conversation for an hour (maybe more) Q&A to discuss all things, Darran.

    In summary, we will cover:

    - Who he is
    - What he does – sales/marketing/product/service – what problem does he solve
    - Why he does it
    - What makes him tick
    - His failures & successes
    - Childhood
    - Future aspirations
    - Where he sees himself in 3,5,10 years time
    - What success means to him
    - His worst day
    - His proudest moment
    - His greatest fears

    …and anything else
  • Reimagining Your Digital Future: The Future of Work Index
    Reimagining Your Digital Future: The Future of Work Index
    Rob Mitchell | Jon Weg | Stephen Keenan | Lianna Brinded Recorded: Nov 17 2020 41 mins
    To reimagine an organisation for the future, business leaders must get comfortable with dealing with uncertainty. Without doubt, more change lies ahead. And so, flexibility to respond to change has never been a more valuable commodity, both in leaders and in the organisations they lead.

    Verizon’s latest research – conducted before and after the COVID‐19 crisis broke – informed the creation of the Future of Work Index, which measures the progress of organisations across four critical categories of future‐readiness: technology, skills and behaviours, leadership, and new ways of working.

    Join us as we hear from experts at Verizon as they discuss why organisations that scored in the top 20% of the Index reported better financial performance than their peers, and how these companies are laying the foundations for future success by:

    • Preparing for a more distributed, flexible and remote workforce
    • Taking the long‐term view of how they must adapt their skills
    • Investing in advanced technologies as a strategic priority

    Our panel will explore what these insights mean for organisations looking to meet the challenges of tomorrow by reshaping their strategy, technology and skills today.

    Speakers:
    Lianna Brinded, Head Of Yahoo Finance UK, Verizon Media
    Rob Mitchell, CEO, Longitude
    Jon Weg, CIO Advisor
    Stephen Keenan, Executive Director, Client Services, Verizon Business
  • Meet the Young CEOs: What it takes to be a Youth Entrepreneur
    Meet the Young CEOs: What it takes to be a Youth Entrepreneur
    Grace Swan Recorded: Nov 14 2020 45 mins
    Be inspired by youth entrepreneurs from Washington State!
    Whether it is making candles, or painting on canvases, there are many ways youth have turned their talent into a business!
    On November 14th 2020, entrepreneurs from the Seattle ActOn Children's Fair will speak on a panel to discuss what it is like being a youth entrepreneur. The topics being discussed will cover a variety of areas, such as: how they created a brand, their biggest challenges, and what advice they have for other prospective youth who want to create their own business! There will also be an adult speaker, Leah Remillét, Founder of THE CEO KID— a business course made just for kids.

    The goal for the talk is to bring light to teaching kids about becoming youth entrepreneurs while helping parents and adults understand the benefits of supporting entrepreneurship in children.
  • Using Smart City Technology to Reinvent Communities
    Using Smart City Technology to Reinvent Communities
    Josh Linkner: Chairman, Co-founder of Platypus Labs Recorded: Nov 12 2020 39 mins
    With populations already shifting from urban to suburban environments, COVID-19 has expedited some of that migration. City leaders are finding new ways to use smart technology to better manage the well-being of their communities.

    Discover what industry innovator and author Josh Linkner has to say about the future of these communities and ways that smart cities are emerging and evolving.

    Gain insights on how insight on data management, coupled with artificial intelligence will be a key tool in managing the health, safety and overall wellness of a population. We will also look to cover the economic impact as urbanization shifts.
  • Future Proofing Against Bias in Tech
    Future Proofing Against Bias in Tech
    Ann Johnson, Vasu Jakkal, Joy Chik, Edna Conway from Microsoft Recorded: Nov 12 2020 39 mins
    Investing in diverse cybersecurity teams isn’t just the right thing to do, the future of cybersecurity depends on it. If we do not devalue group think, cybercriminals will continue to exploit our bias’ and we become weaker to our adversaries. Microsoft’s Ann Johnson, Corporate Vice President of SCI Business Development, Vasu Jakkal Corporate Vice President of SCI Marketing, Joy Chik, CVP, Identity and Edna Conway, VP Security, Risk, & Compliance, share steps organizations can take internally and externally, to help future proof against bias in the cybersecurity industry.
  • Using Virtual & Hybrid Events as a Growth Factor for B2B Communities
    Using Virtual & Hybrid Events as a Growth Factor for B2B Communities
    Vanessa Lovatt (Glisser), Ricardo Molina (BrightBull) Recorded: Nov 11 2020 38 mins
    With over a decade of experience using events to develop and grow B2B communities, Ricardo Molina (Founder, BrightBull) has turned his hand to virtual events in a big way this year.

    In this quick chat, Ricardo will share what virtual event success stories he’s seen in the community-based sector and what’s made him feel excited about the potential of virtual events both now and in the future.

    We’ll talk speed of change, event goals, event redesign, and bringing event teams on this event evolution. We’ll also dip into some of the potential pitfalls and things to avoid in your next virtual event.

    We will finish with Ricardo’s forecast for the future of virtual and hybrid events in the B2B communities world.

    Learn more about Glisser at: https://info.glisser.com/brighttalk
  • So you want to be a NED?
    So you want to be a NED?
    Andrew Tallents Recorded: Nov 11 2020 55 mins
    As we emerge from the other side of the COVID crisis more and more executives are exploring the possibility of gaining a Non Executive Director (NED) role. This can be due to the realisation that there is more to life than being on the treadmill of executive life or just a desire to give something back.

    There are many other reasons Executives choose to develop NED opportunities for themselves. In this webinar Andrew Tallents draws on his twenty five years experience of working with Boards and NEDs to discuss when is the right time to take up a NED role and explore the challenging journey to becoming a NED.

    Brought to life with tips and case studies, attendees will learn how to assess their own suitability to become a NED and how to follow a ten step process to achieving the right NED role.

    Andrew Tallents is the founder of the Tallents Partnership. He coaches a variety of Board Directors in how to become the most effective Executive or Non-Executive Director by focusing on self-leadership and accountability in key relationships. Andrew has 25 years experience working in Board level recruitment to inform his practice and enjoys working with Boards around the world to help them improve business performance.
  • Goodbye digital age, welcome fusion era in Asia Pacific
    Goodbye digital age, welcome fusion era in Asia Pacific
    Rob Le Busque and Charlie Ang Recorded: Nov 11 2020 61 mins
    Get Set for the 4th Industrial Revolution in the 2020s

    We are reaching the end of the Digital Era, as defined by mobile, social and cloud technologies. In this 2020s decade, the Fusion Era, powered by cognitive, immersive and trust technologies, will be rapidly taking shape. In a matter of years, the 4th Industrial Revolution will manifest globally and transform the world beyond recognition.

    This deep impact session will help you preview, preempt and prepare for the incredible 4.0 future of everything in the 2020s.

    Introduced by Rob Le Busque, Regional Vice President, Verizon APAC and presented by Charlie Ang, Industry 4.0 Futurist, Innovation Strategist, Director, The Innovators Institute Pte Ltd
  • Ransomware Negotiation Do’s and Don’ts with an Expert Negotiator
    Ransomware Negotiation Do’s and Don’ts with an Expert Negotiator
    Kurtis Minder, GroupSense and Jessica Gulick (Host), Katzcy Recorded: Nov 10 2020 43 mins
    No one ever expects it to happen to them. But with ransomware and cybercrime on the rise, it’s more likely than ever to discover that ransomware has locked down your system and cybercriminals are holding your data hostage. Kurtis Minder, an expert ransomware negotiator, advises executive teams when their worst cybersecurity nightmares come to life. Join us for an interview with Kurtis as we discuss:

    + What most people don’t realize about ransomware and the cybercriminals that run these exploits
    + Immediate do’s and don’t if your systems are being held captive
    + How to limit potential damage like data loss, overpaying threat actors, tarnished brand reputation, and compliance violations
    + Team Event: who to involve and when
  • Board Governance Health Checks
    Board Governance Health Checks
    Jane Bevis, multiple independent director Nov 30 2020 4:00 pm UTC 75 mins
    Join us for 'Board Governance Health Checks' will take place at 4pm on 30th November. The session will give you valuable insight into governance at board-level and why it is essential to keep businesses running efficiently.

    Multiple non-executive director and chair, Jane Bevis will explore how good governance embeds purpose and value for organisations. Jane will present and compare two case studies, one from the public sector and one from the private sector, to discuss how reforming governance through improved leadership, focus and vision - alongside attention to detail - can create healthier and more valuable organisations.
  • Warning! These Habits & Traits Could Make You a Toxic Leader
    Warning! These Habits & Traits Could Make You a Toxic Leader
    Deb Calvert Dec 1 2020 4:00 pm UTC 45 mins
    Check yourself before you wreck yourself!

    The habits and traits that make you so effective in your current role may not translate well in a next-level job... or maybe you've already taken that next-level job and can't figure out why things aren't working out. It may be time for a re-set. Tune in for this presentation to learn more about:

    -- the 12 classic career roadblocks and blindspots that can trip you up
    -- what works on the front line but doesn't work in management
    -- what managers need to leave behind when they become executives
    -- the impact of toxicity in supervisory and management level roles

    You'll also get access to a free tool with practical tips you can use right away if any of the toxic warning signs show up for you.
  • The Digital Workplace
    The Digital Workplace
    Dirk Schlotter Dec 2 2020 3:00 am UTC 36 mins
    68% of companies now believe that the future workforce will be remote*. A hybrid of remote working and reduced office working will be the new reality. On one hand, this could have positive outcomes such as increased productivity for some departments, but on the other hand, it may also negatively impact work/life balance and raise mental health issues.

    In this session, we will be discussing the changing concept of work, the workplace and the environment that business leaders need to create to thrive in this new world in relation to:

    • Changes to the physical workplace: Offices may need to be repurposed as drop‐in collaboration centres rather than everyday bases, and use more tech such as VR
    • Smarter working: With the proliferation of video and web conferencing, how can you enable more productive collaboration tools such as document sharing, annotation and white‐boarding
    • The importance of security: How to protect the organisation from today's evolving threat landscape especially when the employee's environment is out of your control
    • What to prioritise to enable your digital workplace: Simplicity and integration are key in this area in order to provide employees with a single, app‐like experience across the tools they use every day

    Attend this session to solidify your plans and uncover the journey to the new digital workplace.

    Presented by:
    Dirk Schlotter, Director Global Real Estate & Supply Chain for Verizon Communications.

    * 2020 The Future of Work, Reimagining business as usual, Verizon Research report
  • Event Experts: Virtual Events 101
    Event Experts: Virtual Events 101
    Vanessa Lovatt (Glisser), Steve Budd, and Andy Burden (Substribe) Dec 2 2020 3:00 pm UTC 30 mins
    Virtual Events 101: First-hand lessons learned for running your first ever Virtual Event

    Steve Budd and Andy Burden are globally respected for their understanding of subscription-based B2B businesses and know just how important it is to leverage events to build such businesses.

    As well as coaching their clients through leveraging events as part of their growth strategies, they have also made the pivot to virtual themselves in 2020 and ran their first-ever virtual event in October 2020. This event has already been described as 'the best virtual events I've been to this year' by one of their event attendees and they'll be sharing their lessons learned along the way.

    Heavily focused on human interactions, group sharing, and meaningful engagements, the Substribe event ran on five individual days, each with a core theme, and they were spread across a three-week window.

    In this webchat they will share how they prepared speakers and engaged attendees into contributing as well as listening, and what they found most challenging about designing and delivering their first-ever virtual event.
  • Configuration Database Enables Automatic Assembly of Technical Documentation
    Configuration Database Enables Automatic Assembly of Technical Documentation
    Alex Masycheff Dec 2 2020 6:00 pm UTC 60 mins
    When complex products, such as aircraft, automobiles, or factory machines, are delivered to customers, they typically come in a customer-specific configuration. The configuration determines the components included in a particular product.

    For example, when an aircraft maker sells an aircraft to airlines, each airline orders their own configuration of the aircraft. Needless to say that a component (such as an engine or a certain version of the software) may be part of multiple configurations, and new configurations are constantly built. Engineers provided with the configuration name, usually have a way to find out which components should be included in each configuration.

    Technical documentation teams also need to have an efficient (and preferably automated) way to identify which content describing individual components is required for a specific configuration and to assemble it into a complete set of documentation deliverables.
     
    In this webinar, you will learn:

    - What a configuration database is
    - How product content is matched to the product configuration
    - Why the traditional way of content profiling doesn't always work for configuration-based product assembly
    - How Boolean statements can be used in conditional content expressions and why they make conditional content filtering more flexible
    - Why content has to be in a structured format to enable automatic content assembly
  • Effective Leadership in a Virtual Workplace
    Effective Leadership in a Virtual Workplace
    Ron Insana, Senior Analyst, CNBC & Susan Scott, Fierce Founder Dec 2 2020 6:00 pm UTC 60 mins
    Authenticity, inclusion and transparency are always key to effective leadership. But they're more important than ever when workers have gone virtual. These are the muscles that today's leaders must exercise if teams are to succeed, because "team" means something different now than it did a few months ago.

    Find out what Susan Scott, founder of Fiercelnc.com, and business journalist Ron Insana have to say about leadership in this new way of working.
  • Proactive Security and Incident Response in the “New Normal”
    Proactive Security and Incident Response in the “New Normal”
    Chris Hallenbeck, Tanium CISO Americas and Chris Novak, Global Director, VTRAC Dec 2 2020 7:00 pm UTC 75 mins
    The COVID-19 pandemic forced organizations to transition to a remote work environment overnight, disrupting processes and workflows, reducing budgets, and increasing their attack surface exponentially. One recent global survey of more than 1,000 IT leaders found that 90% saw more frequent cyberattacks than usual due to the shift to remote work during the COVID-19 pandemic.

    Nowadays, organizations know it’s not about if they are going to be compromised, but when. The Verizon Rapid Response Retainer provides organizations access to the expertise, tools, and intelligence they need to limit the theft of data, preserve incident evidence, and maintain their reputation.  New add-on capabilities, such as endpoint telemetry analysis (ETA) allows organizations to create a customized, proactive incident response agreement that helps mitigate risk, augment cybersecurity personnel and control costs.
     
    In this webinar, you’ll learn:
    How to strengthen security posture despite budget constraints

    The fundamental importance of IT health and hygiene, and how to improve it

    How the Verizon’s Rapid Response Retainer can provide enhanced SLA’s, reduced incident response time, and drastically improve security posture, all remotely
  • Why We Bother To Map The Customer Journey
    Why We Bother To Map The Customer Journey
    Noz Urbina, Patrick Bosek, and Scott Abel Dec 3 2020 4:00 pm UTC 60 mins
    Customer Journey Maps (CJMs) are recognized across industries as key components to improving customer experience or the content that supports it. Why?

    Especially in times of crisis, understanding the priorities and pain points of your audience is essential. Maybe you want to be more customer-centric; to increase relevance or personalize content; to cut out content that's not driving improvements to customer experience; or to simply optimize your processes and team interactions.

    Ok, great. But what do you actually change? What do you focus on this week, month or year? CJMs help align strategy to zero in on what will deliver the greatest ROI in your unique brand situation.

    Join us for the next episode of Coffee & Content with omnichannel content strategist, Noz Urbina. We'll tease out how to best build content strategies and experiences. Attend this session to learn the benefits and the key concepts to making your CJMs better than the rest.

    Coffee & Content is brought to you by The Content Wrangler and Jorsek, the makers of easyDITA.
  • Guilt: How Do We Prove It?
    Guilt: How Do We Prove It?
    Malcolm Jeffries Dec 3 2020 4:00 pm UTC 60 mins
    During this short session, we will discuss some of the digital forensic artifacts that we can pull from our data sets using various techniques available to the Nuix Workstation end user. Within the Nuix training classes we cover various Windows subjects, such as identifying key artifacts that assist us in proving a suspect’s knowledge of the presence of incriminating data.
  • Leading with Guts & Grace in Times of Uncertainty: Tips for Women in Business
    Leading with Guts & Grace in Times of Uncertainty: Tips for Women in Business
    LeeAnn Mallorie Dec 3 2020 5:00 pm UTC 75 mins
    Leadership can be exhausting in times of uncertainty – especially when your project, your initiative or your very presence is challenging to the status quo. When you are a woman in business, and you are working hard to make a positive impact inside your organization, it’s easy to start ignoring your body and intuition, in order to get things done. This unconscious choice may help to create wins in the short run… but in the long run the same strategy can sap your energy and even become a career-limiting move.

    In this interactive session, LeeAnn Mallorie shares lessons and mindfulness tools from her book Guts & Grace: A Woman’s Guide to Full-Bodied Leadership. Together we will explore how internalized barriers can block your effective participation on a team, and uncover ways that even seasoned female leaders unintentionally derail their own success.

    You will learn:
    - The biggest missing piece in most corporate women’s leadership training programs, and how to address it in your personal leadership approach.
    - The critical and surprising role your physical body can play in your career success.
    - Three common habits that most women tend to overuse at work, why it’s critical to transform them, and how to start making change immediately.

    As a takeaway, you will leave this session with practical, embodied leadership practices that realign you with the wisdom of your body, restore your native superpowers, and replenish your energy, so that you can make an even more meaningful impact in 2021 – without burning out.

    As a takeaway, you will leave this session with practical, embodied leadership practices that realign you with the wisdom of your body, restore your native superpowers, and replenish your energy, so that you can make an even more meaningful impact in 2021 – without burning out.

    More info on our programs at: https://www.gutsandgrace.com/at-work
    Questions? Contact the presenter at: leeann@gutsandgrace.com
  • Best in Class Contact Centres: A Use Case in Innovation
    Best in Class Contact Centres: A Use Case in Innovation
    Steffen Selbmann, Principal CX Consultant, Verizon Dec 7 2020 3:00 am UTC 45 mins
    Improving the customer experience – innovation and automation for the digital savvy enterprise.

    Customer experience is a top five priority for CIOs around the world: the pandemic has only increased the importance of digital communications, enabling effective and efficient interaction with customers whilst reducing reliance on overburdened agents.

    Verizon employs over 130,000 people around the world and around 30,000 contact centre agents. Within the United States, it has recently introduced Google Contact Center AI into centres which serve 94 million subscribers and provides advanced natural language processing techniques to deliver a faster, more accurate interaction. During this session, Steffen Selbmann, a contact center specialist based here in Europe, discusses our use case: why Verizon decided to make this investment and the benefits it promises to deliver.
  • Security: Never trust, always verify. Move towards a zero trust environment
    Security: Never trust, always verify. Move towards a zero trust environment
    Ashish Khanna | Asif Khan Dec 7 2020 9:30 am UTC 44 mins
    The move to remote working has forced many businesses to be more flexible, but the increase in hacking, phishing and attacks on cloud‐based data has made many more vulnerable.

    In this webinar , we’ll be looking at how recent events have not only accelerated the pace of change, but also helped hasten a philosophical shift. Many cybersecurity teams previously viewed cyber defences as a castle and moat, with firewalls and virtual private networks monitoring for unwanted visitors who were trying to come inside and then assuming that everyone inside the perimeter had been vetted. Now, with many more remote workers beyond companies’ outer defences, security professionals are focusing on securing individual employees and their devices.

    Our panel of experts will be discussing:
    • The move towards zero‐trust environments
    • What it means for cybersecurity policies and practices
    • The implications of the human factor on your security
    • and more

    Presented by:
    Ashish Khanna, Head of Security, Consulting, Verizon Business
    Asif Khan, Principal Architect, Security Solutions, Verizon Business
  • The Digital Workforce: Skills for the Future
    The Digital Workforce: Skills for the Future
    Nicola Inge | Roger White | Lorraine Stockle | Lianna Brinded Dec 8 2020 9:30 am UTC 43 mins
    Using new technology to increase efficiency makes sense, but it’s only one side of the coin – the future of work is the future of man and machine. That’s why more and more companies see upskilling their workforce as a priority.

    While 66% of senior execs* said it’s vital to deploy new technology, more saw Emotional Intelligence (EI) and people skills as key success factors specifically Adaptability (76%), Problem solving (72%), Risk management (72%), Digital skills in general (75%)*

    So how do you build this ‘new’ workforce remotely? How do you help them cope with the challenges of remote working? How do you fulfil employee expectations of a flexible work model and still be able to address the need for face‐to‐face interaction and creative dialogue between colleagues?

    In this session, we’ll be discussing:
    • How to build the skills of your workforce
    • Enable employees to maintain a good work/life balance
    • How to encourage them to leverage their empathy, compassion and emotional intelligence in their decision making

    * 2020 The Future of Work, Reimagining business as usual, Verizon Research report

    Presented by:
    Lianna Brinded, Head Of Yahoo Finance UK, Verizon Media
    Nicola Inge, Employment & Skills Director, Business In The Community (BITC)
    Roger White, Senior Manager - International Sales L&D - Verizon Business
    Lorraine Stockle, Associate Director, Talent Acquisition - EMEA, Verizon
  • Creating a Successful Customer Journey and Content Mapping
    Creating a Successful Customer Journey and Content Mapping
    Kevin Nichols Dec 8 2020 4:00 pm UTC 60 mins
    A successful customer journey must be true to a customer’s needs but also useful for the business. It should not just end up as a mere decoration in someone’s corner cube in an office. So, what are the elements for its success—what does a successful one look like? Join us for a conversation with enterprise content strategy guru, Kevin P Nichols, as he shows you a successful model for a customer journey with content mapped to it. Kevin will offer his expertise around three core themes:

    • What is a successful customer journey and content map and what does an example look like?
    • After you build one, what are some key considerations for its implementation within a business.
    • Which types of KPIs should you think about to quantify its value across the enterprise?

    Join us for this conversation with Kevin, who will offer an example and point you to additional resources he has developed around these three focus areas.

    The Content Advantage is brought to you by Zoomin Software.
  • How to Integrate Privacy and Protection into your Cybersecurity
    How to Integrate Privacy and Protection into your Cybersecurity
    Alex Nette, President, Hive Systems Dec 8 2020 5:00 pm UTC 28 mins
    Cybersecurity is about how we protect our information, but do we ever stop to ask ourselves what we’re protecting and why? Your company likely collects customer, employee and proprietary information, so the responsibility to protect the data and respond in the event of a cybercrime is yours. This isn’t a big company problem.

    Data privacy issues and data breaches happen to small and mid-sized businesses all the time and can put your company’s reputation and ability to do business at risk.

    This 30-minute live discussion led by Alex Nette, one of the leading cybersecurity experts for small-medium businesses, takes you through a critical examination of your business practices with respect to data privacy and brand protection.
    - Do you really need to be collecting all this information?
    - Do you understand your risk points?
    - Are you in compliance with privacy laws (GDPR, CCPA) and cybersecurity best practices?
    - What if something goes wrong?

    Alex wants every business to benefit from the same strategy and tactics that large enterprises employ. In this webinar, he draws on years of experience in protecting critical data to share a perspective on how to look at your data practices and where to start.


    Bio
    Alex Nette
    Alex started Hive Systems as he felt that every company deserves big business cybersecurity, even when they have small or medium business budgets. He brings executive level expertise in the establishment and continuous improvement of cybersecurity programs and applies his work from various cybersecurity disciplines in a holistic approach that prioritizes organization’s operations. Alex has provided cybersecurity consulting to the public sector for federal, state, and local agencies, and in the private sector for a wide variety of industry segments.
  • The Digital Workforce: Skills for the Future
    The Digital Workforce: Skills for the Future
    Nicola Inge | Roger White | Lorraine Stockle | Lianna Brinded Dec 9 2020 3:00 am UTC 43 mins
    Using new technology to increase efficiency makes sense, but it’s only one side of the coin – the future of work is the future of man and machine. That’s why more and more companies see upskilling their workforce as a priority.

    While 66% of senior execs* said it’s vital to deploy new technology, more saw Emotional Intelligence (EI) and people skills as key success factors specifically Adaptability (76%), Problem solving (72%), Risk management (72%), Digital skills in general (75%)*

    So how do you build this ‘new’ workforce remotely? How do you help them cope with the challenges of remote working? How do you fulfil employee expectations of a flexible work model and still be able to address the need for face‐to‐face interaction and creative dialogue between colleagues?

    In this session, we’ll be discussing:
    • How to build the skills of your workforce
    • Enable employees to maintain a good work/life balance
    • How to encourage them to leverage their empathy, compassion and emotional intelligence in their decision making

    * 2020 The Future of Work, Reimagining business as usual, Verizon Research report

    Presented by:
    Lianna Brinded, Head Of Yahoo Finance UK, Verizon Media
    Nicola Inge, Employment & Skills Director, Business In The Community (BITC)
    Roger White, Senior Manager - International Sales L&D - Verizon Business
    Lorraine Stockle, Associate Director, Talent Acquisition - EMEA, Verizon
  • The Digital Workplace
    The Digital Workplace
    Dirk Schlotter Dec 9 2020 9:30 am UTC 36 mins
    68% of companies now believe that the future workforce will be remote*. A hybrid of remote working and reduced office working will be the new reality. On one hand, this could have positive outcomes such as increased productivity for some departments, but on the other hand, it may also negatively impact work/life balance and raise mental health issues.

    In this session, we will be discussing the changing concept of work, the workplace and the environment that business leaders need to create to thrive in this new world in relation to:

    • Changes to the physical workplace: Offices may need to be repurposed as drop‐in collaboration centres rather than everyday bases, and use more tech such as VR
    • Smarter working: With the proliferation of video and web conferencing, how can you enable more productive collaboration tools such as document sharing, annotation and white‐boarding
    • The importance of security: How to protect the organisation from today's evolving threat landscape especially when the employee's environment is out of your control
    • What to prioritise to enable your digital workplace: Simplicity and integration are key in this area in order to provide employees with a single, app‐like experience across the tools they use every day

    Attend this session to solidify your plans and uncover the journey to the new digital workplace.

    Presented by:
    Dirk Schlotter, Director Global Real Estate & Supply Chain for Verizon Communications.

    * 2020 The Future of Work, Reimagining business as usual, Verizon Research report
  • How to Drive Onboarding and Training Success With Dynamic Workflows
    How to Drive Onboarding and Training Success With Dynamic Workflows
    Sarah Zey and Lawrence Orin Dec 9 2020 6:00 pm UTC 60 mins
    Helping people use your content naturally and intuitively is clearly crucial. Whether you’re a content author, instructional designer, LMS administrator or product leader, you know that a great onboarding experience is critical to driving product adoption and reducing churn. Likewise, a great training experience is key to ramping up new employees.

    The problem is that humans process information in a very interconnected way, whereas documentation is typically created and delivered in a linear fashion. So how can you provide easy access to the onboarding materials people need, so they can succeed from Day One?

    In this webinar, Sarah Zey of Netsmart, and Lawrence Orin of Zoomin Software, will show you how dynamic and intuitive workflows can guide your customers and employees through personalized content experiences, all within a single portal powered by your existing technical product content.

    Here are some of the things you’ll learn:
    • How workflows provide personalized user guidance
    • The problem with legacy methods for creating workflows
    • How a large software company builds dynamic workflows within their documentation portal to empower onboarding and training success.
  • Transformational Leadership: Empowering Self, Inspiring Others & Building Trust
    Transformational Leadership: Empowering Self, Inspiring Others & Building Trust
    Regina Huber, CEO & Founder of Transform Your Performance Dec 9 2020 6:00 pm UTC 60 mins
    Leading starts with self. Deep self-awareness and mastery of self-empowerment allow us to not only increase our influence and impact, but also our success and fulfillment. This enables us to better understand others and create an environment built on trust, as we raise our emotional intelligence, enhance our leadership presence, and come across as more authentic and inclusive.

    This session provides insights into effective self-leadership and personal transformation, while equipping you with tools to build trust in your team, thus encouraging greater team cohesion, engagement, and creativity. Leaders who transform themselves can transform the world.
  • Industry 4.0: Radical Digitisation
    Industry 4.0: Radical Digitisation
    Toby Redshaw | Simon Parry | John Crawford Dec 10 2020 9:30 am UTC 38 mins
    The pandemic has shone a spotlight on how digital can be a truly transformative investment. Enabling companies to not only boost productivity, but also engage and communicate with their employees, customers and stakeholders in a way that they didn't think possible.

    In this session, we’ll discuss the technologies that forward-thinking business are prioritising and already investing in, such as:
    • Artificial Intelligence and Machine Learning
    • Automation and Robotics
    • Core network technologies and 5G

    Attendees to this webinar will hear about:
    • The importance of maintaining the human touch in organisations by finding the right balance when allocating tasks between automation, AI, and humans
    • Why 5G can be such a game-changer. How it can be used to create private wireless networks that provide secure, high-bandwidth, low-latency connections, enabling exciting new solutions like driverless vehicles such as robots and automated forklifts and near-real-time tracking of manufacturing lines. The range of solutions is huge from tracking to safety, predictive maintenance to digital twins.
    • How to leverage these technologies whilst ensuring that human choices shape the workplace and that we are not drawn into an algorithm-driven structure

    Speakers:
    Toby Redshaw, Senior Vice President – 5G Solutions & Enterprise Innovation, Verizon Business
    Simon Parry, CTO, Nokia Enterprise UK, Nokia
    John Crawford, General Manager, Enterprise Innovation and 5G solutions, Verizon Business
  • Digital Selling: Connecting Salespeople to Customers with Technology and Content
    Digital Selling: Connecting Salespeople to Customers with Technology and Content
    Paul Wlodarczyk, Patrick Bosek, and Scott Abel Dec 10 2020 4:00 pm UTC 60 mins
    New technologies can help us connect business website visitors to living, breathing salespeople. Using them effectively requires customer journey mapping, content strategy, and experience design. Join us for a conversation with Paul Wlodarczyk, Managing Partner of Prodx, about several important emerging technologies, and how they can be used to assist us in our goal of producing exceptional customer experiences.

    Coffee & Content is brought to you by The Content Wrangler and Jorsek, the makers of easyDITA.
  • Employee Engagement Best Practices for 2021
    Employee Engagement Best Practices for 2021
    David Long Dec 10 2020 6:00 pm UTC 60 mins
    One question to consider as you think about whether to put effort and investment into employee engagement: "Is engagement worth the effort and investment we put into it?" The short answer to this question is "yes," but depending on the type of organization you are, engagement may be more critical or less critical to your success.

    During this webinar we'll share the best methods for preparing, administering, and rolling out the results from your employee engagement survey based on over 20 years of experience conducting surveys around the world. We'll also identify the most common mistakes organizations make when conducting an employee engagement survey and how to avoid them.
  • Reimagining Your Digital Future: The Future of Work Index
    Reimagining Your Digital Future: The Future of Work Index
    Rob Mitchell | Jon Weg | Stephen Keenan | Lianna Brinded Dec 11 2020 9:30 am UTC 41 mins
    To reimagine an organisation for the future, business leaders must get comfortable with dealing with uncertainty. Without doubt, more change lies ahead. And so, flexibility to respond to change has never been a more valuable commodity, both in leaders and in the organisations they lead.

    Verizon’s latest research – conducted before and after the COVID‐19 crisis broke – informed the creation of the Future of Work Index, which measures the progress of organisations across four critical categories of future‐readiness: technology, skills and behaviours, leadership, and new ways of working.

    Join us as we hear from experts at Verizon as they discuss why organisations that scored in the top 20% of the Index reported better financial performance than their peers, and how these companies are laying the foundations for future success by:

    • Preparing for a more distributed, flexible and remote workforce
    • Taking the long‐term view of how they must adapt their skills
    • Investing in advanced technologies as a strategic priority

    Our panel will explore what these insights mean for organisations looking to meet the challenges of tomorrow by reshaping their strategy, technology and skills today.

    Speakers:
    Lianna Brinded, Head Of Yahoo Finance UK, Verizon Media
    Rob Mitchell, CEO, Longitude
    Jon Weg, CIO Advisor
    Stephen Keenan, Executive Director, Client Services, Verizon Business
  • Security: Never trust, always verify. Move towards a zero trust environment
    Security: Never trust, always verify. Move towards a zero trust environment
    Ashish Khanna | Asif Khan Dec 16 2020 3:00 am UTC 44 mins
    The move to remote working has forced many businesses to be more flexible, but the increase in hacking, phishing and attacks on cloud‐based data has made many more vulnerable.

    In this webinar , we’ll be looking at how recent events have not only accelerated the pace of change, but also helped hasten a philosophical shift. Many cybersecurity teams previously viewed cyber defences as a castle and moat, with firewalls and virtual private networks monitoring for unwanted visitors who were trying to come inside and then assuming that everyone inside the perimeter had been vetted. Now, with many more remote workers beyond companies’ outer defences, security professionals are focusing on securing individual employees and their devices.

    Our panel of experts will be discussing:
    • The move towards zero‐trust environments
    • What it means for cybersecurity policies and practices
    • The implications of the human factor on your security
    • and more

    Presented by:
    Ashish Khanna, Head of Security, Consulting, Verizon Business
    Asif Khan, Principal Architect, Security Solutions, Verizon Business
  • Verizon Threat Research Advisory Center Monthly Intelligence Briefing (MIB)
    Verizon Threat Research Advisory Center Monthly Intelligence Briefing (MIB)
    Dave Kennedy, Managing Principal, Open Source Intelligence Dec 16 2020 3:00 pm UTC 90 mins
    Topic: All Star Panel Year-End Review

    Join us—the Verizon Threat Research Advisory Center – for our Monthly Intelligence Briefing (MIB) to review 2020 cybersecurity events and the current cybersecurity threat landscape.

    Eric K. Gentry of the Verizon Threat Research Advisory Center will cover:
    •The biggest challenges of 2020 investigations and threat intelligence
    •Lessons learned from 2020
    •Top 3 things to do when preparing for 2021

    And then we'll turn things over to David Kennedy, Managing Principal, Open Source Intelligence to cover:
    •Current Intelligence Overview
    •Attacks and Threat Indicators
    •Latest Malware Trends
    •Significant Vulnerabilities

    If you have any questions that you'd like us to cover on the call, please send them to the following email address: Intel.Briefing@verizon.com