Get powerful manufacturing insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on strategies and techniques to accelerate production cycles while increasing efficiencies and improving profitability.
Companies around the world have adopted the Demand Driven MRP (DDMRP) methodology and experienced substantial improvements in customer service, reduced lead times and lower inventories. Introduced to the market in 2011, the DDMRP methodology is experiencing rapid adoption around the globe as companies from a wide range of segments are finding it unlocks substantial improvements in their Supply Chain Performance.
Tata Consultancy Services(TCS), together with Demand Driven Technologies will host a webcast that will introduce you to the core concepts of DDMRP and highlight implementation case studies. We’ll also include a short demonstration of Replenishment+, the world’s leading DDMRP compliant software solution.
In this webinar you will learn:
1. Why outdated systems like MRP are inappropriate for today’s highly variable and uncertain landscape
2. The five key components of the Demand Driven MRP (DDMRP)
3. Recent DDMRP case studies from across globe and industry segments
The Engineering Village team is proud to present a "refreshed" interface! All the existing functionality will be retained but packaged in a clean, modern interface. The focus is on making engineering research easier while maintaining precision search and retrieval capabilities.
Shellina Damji, a practice leader at Kepner-Tregoe discusses the service excellence program at K-T. What differentiates K-T is its solid methodology in trouble shooting. K-T is focussed on building capability in the technology space. Building partnerships with companies like ServiceNow allows them to embed the K-T methodology right into the toolset. K-T is recognised as 'best in class' for troubleshooting. Customers have confidence that they are receiving the best training possible when they engage with Kepner Tregoe.
Kepner-Tregoe's Shellina Damji discusses the value of the K-T critical thinking methodology. K-T is particularly known for its problem solving methodology, particularly in incident management, problem management and change management. K-T allows businesses to close the gaps they have in the processes, bringing incidents and problems to resolutions quickly. K-T training allows organizations to raise the skill level of their staff, giving them new competencies in trouble shooting and problem solving.
Everybody’s talking about bots, but even if you don’t have one yet, how do you get your content ready for a future full of bots? And what about the next thing after that, and after that? The key is writing and structuring content in a clean, simple, granular way.
Join me, Scott Abel, The Content Wrangler, and former journalist—and Microsoft Office content strategist—Doug Kim, for a free, one-hour webinar designed to help you understand the need for structured content in our fast-changing technology-powered world. Doug will discuss why structured content is needed for much more than multi-channel publishing Attend this session to learn how to lay the foundation for future by restructuring your content, why it’s critical to match single intents to single answers, and why we need to reuse content in bots, instant answers, and other advanced content forms.
Doug willl give pointers on how to:
1) Lay the foundation for future by restructuring your content
2) Match single intents to single answers
3) Reuse content in bots, Instant Answers and other advanced content forms
4) Learn how clean, simple content benefits accessibility and inclusivity
About the presenter
Doug Kim spent his formative years in journalism, where he eventually became Arts and Entertainment editor of The Seattle Times. He’s been at Microsoft for eight years, where, amongst other things, he’s led efforts to revamp the voice and tone of content and UI text in the Microsoft Office suite and improve video and multimedia content. More recently, he drove the content strategy for the Bing-based content form known as Instant Answers for Windows 10. While continuing to nurture Instant Answers, he leads a team focused on accessibility, Inclusive Design and Microsoft’s experimental new Virtual Support Agent. So yes, he went from editing Britney Spears reviews and restaurant coverage to technical content, but in his mind it all makes sense.
Advances in narrow artificial intelligence make possible agentive systems that do things directly for their users (like, say, an automatic pet feeder). They deliver on the promise of user-centered design, but present fresh challenges in understanding their unique promises and pitfalls. In particular, these systems challenge content strategists and technical, marketing, and support writers, and product managers alike to think in new ways since they deliver value mostly when the user isn’t paying them any attention.
Join me, Scott Abel, The Content Wrangler, and my special guest, Christopher Noessel, Global Design Practice Manager for Travel and Transportation at IBM for a free, one-hour discussion about agentive technology. Christopher will introduce us to the concepts from his new book, "Designing Agentive Technology" (Rosenfeld Media, 2017). bit.ly/agentivebook
Attendees will learn what agentive technology is (and what it isn't), its history, how it fits in the artificial intelligence mix, and why agentive systems are so interesting and potentially useful. Come prepared to ask questions.
About the presenter
Christopher Noessel is the Global Design Practice Manager for Travel and Transportation industries with IBM. He teaches, speaks about, and evangelizes design internationally. His spidey-sense goes off semi-randomly, leading him to speak about things from interactive narrative to ethnographic user research, interaction design to generative randomness, and designing for the future. He is co-author of Make It So: Interaction Design Lessons from Science Fiction (Rosenfeld Media, 2012), co-author of About Face: The Essentials of Interaction Design, 4th Edition (Wiley, 2015), keeper of the blog scifiinterfaces.com, and author of Designing Agentive Technology: AI That Works for People (Rosenfeld Media, 2017).
Successful companies are highly dependent on their partners in their supply chain. They must remain vigilant to assess their output quality, manage, mitigate and identify the root cause of any problem that arises.
In this webinar, we will focus on quality management in the supply chain and some of the key levers that can be pulled to ensure you are not the next company on the nightly news.
You will learn
• Best practices to improve quality in the supply chain
• How to identify areas of supply chain risk
• How to Reduce cost of quality
• The “Critical Few” troubleshooting tools for quality
A majority of manufacturers in MPI’s recent survey are now making money off the IoT – a big change from just two years ago. But challenges remain. Many decision makers can’t access essential data: They can’t always get what they want. This growing digital divide means that improvements in operations, supply chain, logistics, and customer service are being delayed for some while others are benefiting. Webinar attendees will learn how their manufacturing peers benefit from IoT data today, what solutions, such as streaming analytics, are gaining traction, and where early adopters are seeing success.
Learn how automotive manufacturers can take advantage of connected vehicle innovation, data management and analytical opportunities supporting these strategies - webinar from SAS and Bosch.
By 2030, market estimates from McKinsey & Company indicate the automotive revenue pool could grow by $1.5 trillion stemming from shared mobility, connectivity services and feature upgrades to vehicles. Driven by these potential gains, automotive companies are racing to find ways to define and claim their role with new business models.
Yet, what is possible for automotive companies to achieve now given the availability of accessible driver and vehicle information? How can innovation teams take advantage of near-term opportunities that propel both current and future projects enabled by connected vehicle, mobility and on-demand services? How can companies start “doing” work around these emerging opportunities?
During the webinar you will learn about:
•Business development opportunities tied to connected vehicle and mobility strategies that ultimately allow for data monetization.
•Technology that allows OEMs and other organizations to draw out complex vehicle data before using it for analytical initiatives.
•A framework that helps organizations leverage predictive analytics, streaming and real-time information to improve business outcomes as well as customer experiences
Kepner-Tregoe’s Advanced Incident & Problem Management plugins for ServiceNow give your team the tools they need to improve MTTR, incease your first call resolution rate and ultimately improve your customer satisfaction levels. Improved problem solving will also reduce your service and support delivery costs. K-T techniques will allow your incident and problem management teams to gather more information, quickly and with less documentation. Using an easy to follow roadmap they will have a common approach to problem solving, prompting them to ask the right questions at critical times. You will get to the true root cause faster, minimizing unnecessary and costly outages.
A conversation with Shane Chagpar of Kepner-Tregoe covering how to reduce escalation at the service desk through the use of better questioning techniques and critical thinking. Shane talks about how knowledge creation needs to be an integrated part of incident and problem management, the importance of clear problem statements and how it is imperative to identify good processes and work flows in order gain strides with new technologies available today.
Digital transformation is driving a need for OEMs to address key concerns — agility, scalability, flexibility, simplicity and automation. Dell EMC’s next generation of PowerEdge servers meets those concerns head-on with an end-to-end portfolio of scalable, virtualized, software-defined and converged solutions on a common server platform capable of running any application, from traditional to native cloud applications (NCA). With Dell EMC PowerEdge servers, you can build your vision of a digitally transformed infrastructure with secure, worry-free solutions.
Christoph Goldenstern, VP of Strategy & Service Excellence at Kepner Tregoe talks about Agile and DevOps and the trend for 'flattenning' IT organizations. IT Departments still tend to be very siloed in their approach to IT incident and problem management. This approach will not work when speed is important. DevOps is going to change this and IT departments still have work to do to get there. Service integration is important and the way of managing IT is changing. We must take an end to end process view, particularly with incident change and problem management.
Lupe Clark, an IT Manager at CSAA Insurance Group lead her IT team to reduce critical incidents at CSAA to 17 down from 300 per year. Lupe talks about her organization's closed loop cycle and how this has improved the organization's problem solving skills and improved the maturity of the IT Service Management processes. She discusses how Kepner-Tregoe solutions have helped to tie all the processes together and allow them to move to the next level of maturity.
Christoph Goldenstern, VP of Strategy & Service Excellence, explains how Kepner-Tregoe’s “plug-ins” for ServiceNow support IT Service management teams to drive improvements in incident, problem and change management. Christoph also unveils new troubleshooting simulation technology designed to bridge the gap between classroom and real-world situations. Teams can now practice critical problem solving skills in a real, but safe learning environment
Christoph Goldenstern, VP of Strategy & Service Excellence, outlines the Kepner-Tregoe approach, explains the history of company and talks about the consulting and training solutions offered by K-T. Using Kepner-Tregoe methodologies allows IT and Tech Support to embed critical thinking in the business. Christoph discusses why Kepner-Tregoe is a good choice to bring critical thinking skills to your organization
Cloud, Agile, DevOps, and Lean Product Management are the foundations of the new digital operating model. Today, the four most valuable companies on the stock market are tech companies, and as the New York Times notes, "every company is a tech company." A broad new consensus on how to manage technology is taking hold. In this webinar Industry Experts Charles T. Betz and Carlos Casanova join Kepner-Tregoe's Christoph Goldenstern to discuss the impact of this new digital operating model is having on organizations globally.
San Bernstine of Kepner-Tregoe joins with Joel Beezhold from Johnson Controls to discuss the positive effects that building critical thinking skills in an organization can have on productivity and cost reduction efforts. San and Joel present real-life case studies from Johnson Controls that demonstrate the ROI that can be achieved using Kepner-Tregoe methodologies, particularly in the management of projects.
Effective problem solving on site is reliant on well-established and effective problem solving processes. In this video Kepner Tregoe’s Michael Curran-Hays explains three phases of diagnostics that are needed in order to help fix issues on site. You cannot improve unless give people the capabilities they need to sustain changes and customize objectives. We will hear how Kepner-Tregoe worked with Covidien, a 10 Billion Dollar global healthcare leader to improve their processes and proactively prevent problems from occurring.
Kevin Duffy and Ian Rowledge discuss optimizing manufacturing overall equipment effectiveness and the part the data-driven problem solving has to play in these efforts. The goal in developing data-driven problem solving is to get rapid sustainable information for clients with quality data and well trained workers. Getting rapid and sustainable information channels established will greatly improve effectiveness of manufacturing processes. Consistency is the key to improvement, and the timelineness and quality of the data available is the biggest factor affecting the success of any improvement initiative. Technology is not the solution, it can only work if it is matched with the right people with the right skills and processes. Kepner-Tregoe’s recognised practices will greatly improve the odds of getting this right.
When critical problems hit, causing loss of revenue and reputation, getting to the real cause quickly is essential. Using Kepner-Tregoe techniques will allow you to quickly pinpoint the most likely causes and develop appropriate solutions, greatly reducing the time to repair, avoiding costly downtime and protecting the company name. This short video highlights the value of the KT problem solving process.
Operational excellence relies on well planned and executed continual improvement initiatives. Kepner-Tregoe has been helping companies target the right areas to improve in order to achieve operational excellence for over 50 years. Critical thinking and collaboration based on Kepner-Tregoe principles provides ROI quickly and provides measurable and long-term improvement opportunities
Nearly 70 percent of business data contains some level of location information. But business analysts rarely use this data within their BI and analytics workflows.
Location analytics is more than just putting points on a map. It’s part of a much larger picture of using location to provide context in visualizations, reports and analytics. Utilizing geographic data in descriptive and predictive analytics helps companies discover new patterns, identify location-specific opportunities, and get a complete picture before making business decisions.
In this webinar, Esri and SAS discuss the role that location analytics can play in determining practical next steps for your organization. A product demonstration will be shown as well.
• How does location analytics add value to BI and analytics initiatives?
• What are the right uses for location analytics?
• What pitfalls should organizations consider as they implement processes and technology for analyzing geographic data?
• Are special skill sets required to use location information?
• How can organizations best develop a strategy for using geographic data?
Creating a seamless connected environment that supports smart community citizen services, streamlines operations, supports economic development is already a challenge for community officials. There are many different needs and directions to begin the conversion to an “intelligent” environment. Communities are also planning and building not just for current needs, but also for future connectivity infrastructure that will be used by autonomous vehicles, smart buildings, connected homes, AR/VR, eRetail, eHealthcare, smartgrid and more.
This webcast will discuss such questions as:
> What issues are city officials prioritizing for resolution through smart community applications?
> How are communities planning for and deploying small cell infrastructure?
> Which departments are involved in communications infrastructure?
> How can suppliers navigate the multiple departments involved in decision making?
> What business models are cities negotiating with their technology product partners?
> What are some of the lessons learned from cities that you can translate into your own business offering?
Jascha Franklin-Hodge, CIO, Boston, MA
Kate Garman,Smart City Coordinator, Seattle, WA
Peter Marx, currently in the position of VP, GE Digital and former CTO, City of Los Angeles
High Performance Computing (HPC) has proven to be critical for simulation tools like ANSYS thanks to its ability to help engineers perform a wider range of analyses faster than ever before.
Join Nimbix Application & Sales Engineer Adil Noor, and PADT's Lead Application Engineer, Manoj Mahendran, for a discussion on the benefits of leveraging HPC and Cloud Computing for simulation, along with a look at how PADT has deployed ANSYS on the Nimbix platform.
The Stratasys J750 3D printer delivers unavailed aesthetic performance including true, full-color capability with the texture mapping and color gradients. Create prototypes that look, feel and operate like finished products, without the need for painting or assembly, thanks to the Stratasys J750's wide range of material properties.
Join PADT's Sales executive Jeff Nichols and 3D Printing Application Engineer James Barker for an in depth look at how the Stratasys J750 stacks up against it's competition, and how it's various attributes help to make it the perfect fit for institutions such as yours!
The push to virtualize communication networks, control centers, and data centers through NFV and SDN technologies offers both great opportunity for management, speed to market, scale and business, and also brings many challenges. Efficiency, cost management, ensuring SLAs, managing OPED and CAPEX, reducing product production costs are all business concerns faced by communications providers as they convert their networks to be increasingly software driven. What are the new business models that software enables? What are the customer expectations for new service deliverables? How can service providers, data centers and others guarantee quality of service? What tests are being conducted and what industry practices are being established? This webcast will review how companies are meeting the challenge of operating with new processes and with new requirements.
More and more organizations are taking advantage of the benefits a globally-distributed workforce can provide. Although dispersed teams promise substantial growth opportunities and a reduction in overhead costs, managing them can be problematic. The secret to success is in understanding the differences you’re likely to encounter when managing teams across borders, cultures, and time zones.
Join me, Scott Abel, The Content Wrangler, and my special guest, Barry Saiff, CEO of Saiff Solutions, for a free one-hour webinar on resolving the most common cross-cultural team management challenges.
In this session, using real-life examples, you’ll learn how to address global cultural differences in the way people deal with conflict, relate to authority, ask and answer questions, express respect, and practice equality in the workplace. You’ll hear useful advice—gathered from our own experience managing a global team that spans North America, Asia, and Europe. You’ll leave knowing what you need to do to succeed.
Real estate developers, owners and tenants are rethinking the office building experience. Not only are buildings becoming increasingly efficient in in-door energy management and operations, they are also beginning to interact with the people who work within the walls, and with the out of doors environment. This type of sentient building design is making use of increased connectivity to and in buildings, as well as the use of sensors and IoT applications. This webcast will discuss communications and connectivity infrastructure that is being deployed in and to current real estate developments; what buiding owners, operators and tenants expect; the impact smart community development is having on smart buildings; and sample smart building IoT applications.
Of the 100 million Americans who consume gluten-free products, only around 25 percent have a gluten intolerance or wheat allergy (or believe they do)*. Therefore, those who voluntarily go gluten-free are driving market growth. To satisfy the quality demands of these consumers, it is essential to replicate the experience, shelf life and nutrition of gluten-containing products. This presentation will focus on the functionality of flours, starches, proteins and hydrocolloids in gluten-free products, along with case studies and formulation guidelines to offer high-quality solutions to gluten-free challenges.
You bought the content management system, you migrated your content into it, and you might even have implemented DITA. So why is your content management such a mess? Content management projects have a way of sprawling into content un-management, especially if your organization started with a system but did not have a strategy.
There are several areas in which content management can become content “manglement.” The good news is, you’re already thinking in terms of managing your content, and chances are you can get things back on track.
Join me, Scott Abel, The Content Wrangler, for this free, one-hour webinar along with my special guest, Regina Preciado, a content strategy consultant who helps companies transform how they organize, manage, and leverage content. Regina will take a look at what went wrong—and help you come away with a plan for diagnosing your specific content management issues, and how to start treatment. Regina will talk about where things are most likely to get messy; how to figure out what’s really gone wrong—it’s (probably) not “everything,” and the steps you can take immediately to diagnose—and start treating—your specific content situation.
We think of content as documents: articles, books, presentations, videos. However, readers focus not on the documents but on the answers that they may contain — the answers to questions such as "what is this for," "how do I," "why should I," and even "what is all the information on this particular subject." The tools of structured content let us sequence, chunk, and reuse information in a customer-friendly way. Yet, often a single chunk of information is not the whole answer — that answer lies in the meaningful connections between various pieces of content.
Join me, Scott Abel, The Content Wrangler, and my guests, Joe Pairman of Mekon, and Andreas Blumauer, managing partner of the Semantic Web Company for this free webinar. Joe and Andreas will guide you on a journey that will show you how taxonomy helps us build meaningful connections so that readers can understand the big picture. They will talk about doing a better job of surfacing information for search engines—from Google to our own intranets. Ultimately, when granular chunks of content are networked with taxonomy tags as a knowledge graph, the system can answer questions that no-one has imagined yet — the myriad of messy, complex queries that arise in real-life knowledge-seeking.
• Benefits and principles of granular structured content, and how to prepare your own content for this new architecture.
• Best practices for linking structured content to standards-based taxonomies and pitfalls to avoid
• The underlying semantic architecture to build a truly mature and scalable approach to linking content and data
ABOUT THE PRESENTERS
Joe Pairman is Lead Consultant at Mekon Ltd., helping clients from healthcare to software realize the full potential of structured content and innovative information delivery with taxonomy. Andreas Blumauer is managing partner of the Semantic Web Company and is experienced with large-scale semantic technology projects in various industry sectors.
As a technical communication professional, you know your work is valuable. But what if you're called upon to define, defend, and promote that value? Is it enough to say that good technical content reduces customer support costs? No, it’s not.
Join me, Scott Abel, The Content Wrangler, and technical communication management experts, Barry Saiff, CEO of Saiff Solutions, and Dave Wilks, Senior Technical Writer at Cloud Elements, for a free one-hour webinar to explore what it takes to communicate value to upper management effectively.
You’ll discover how adopting an “intrapreneurial" mindset can help you sell the value of innovative ideas, new approaches, and improvements in technology. And, you’ll leave equipped with practical actions you can take to convince “bottom-line” focused management that spending money on technical documentation can help them achieve their business goals.
Making content teams work together is a struggle. On the one hand, creating engaging and sharable content requires a diverse team of professionals—from copywriters, editors, and subject matter experts to content engineers, user experience designers, and content marketers. On the other hand, we are pitting people who need data and a benchmark to make decisions against those that plan and execute without that information. Some look for short-cuts to formal processes, while others desire and follow complex workflows and plans. Some are visionary while others are only worried about the here and now.
Join me, Scott Abel, The Content Wrangler, and my special guest, Andrew Lawless, for a free, one-hour webinar focused on helping content teams collaborate better regardless of their differences. You'll learn about a methodology that has been successfully used to coach hundreds of thousands of employees—from Fortune 500 companies to smaller family-owned businesses. You leave with a fresh understanding of human behavior, and you'll learn the real reasons people act the way they do. You'll learn how to ease conflict, strain, and tension in team relationships and you discover how to provide information to people in a way that they can best absorb it.
If you’re like most organizations today, you’ve invested in content for marketing, sales, support, product strategy, and a host of other reasons. You’ve developed ways to more efficiently and effectively create, manage, and deliver content. Despite these significant investments, you—and your stakeholders—are likely still asking the question, “Does our content work?”
While that sounds like a simple question, getting answers can be challenging, to say the least. But, it doesn’t have to be. Not if you start with a strategy and the right tools for the job.
Join me, Scott Abel, The Content Wrangler, and my special guest, content scientist Colleen Jones, for a presentation about measuring content performance. Jones (and her crew at Content Science) have spent the last few years working with large, global brands to identify what makes content effective—and how to measure it. The result is ContentWrx—a robust performance measurement tool designed to help your organization make content decisions that improve or accelerate return on investment.
Attend this free, one-hour webinar, and you'll learn how to track the six dimensions of content effectiveness and make informed business decisions based on data. You’ll discover the four elements of the ContentWrx system, and you’ll find out how easy it can be to collect, analyze and act upon behavioral and perception data. You’ll also learn how ContentWrx can help you close the gap between your data and user feedback.
As a bonus, Jones will share the top 3 insights from an analysis of data from more than 100,000 content users.
As content professionals, we are inundated every day with competing priorities, reduced resources, and a business climate that changes faster than we can assimilate. As a result, we are typically heads-down and focused on creating the content for our customer deliverables—everything from white papers and data sheets to text in the user interface and instructions to self-paced and instructor-led training. And often this gives us a very detail-focused view of the world. We tend to lose sight of the bigger-picture problem that our customers are trying to solve. In the end, we create detailed, accurate documentation or training or marketing content, but that content doesn't interoperate well with other content. We miss the forest because we're focused completely on the trees.
While content is incredibly important, the experience in which it is delivered can make or break a reader's success with that content. When it is delivered relative to the other activities the reader is doing, where within those activities (or journey) it is presented to the reader, and in what forms and formats—those are key success factors that make up the experience side of the equation.
Join me, Scott Abel, The Content Wrangler, and my special guest, Andrea Ames, for this practical one-hour webinar. Andrea will discuss her framework for designing the experience we are striving to achieve for our clients and customers, including the key components of a great experience; what it takes to achieve consistency across multiple content creators within a single experience design; the steps for designing a great experience, and tips for validating that the experience meetings the needs of your customers.
Smart communities and corporations developing products and services for that environment understand that it requires a holistic view of what a “living” experience will be in a fully 5G-connected environment. Level 5 automotive autonomy will require a combination of wireless networks with V2V and V2I connectivity. This webcast will review the work automotive OEMs, cities and universities are doing to build infrastructure and transportation vehicles that will move from human driven, through connected to fully autonomous capabilities.
The high speeds expected from future 5G networks and the demands of dense data over those networks is leading to communications network densification. Data centers, a key component of high speed delivery, are redefining their role, becoming a part of the fog and moving increasingly to the edge. This webcast will cover the role micro data centers will play in community network communications infrastructure; their configuration and structure; use of artificial intelligence and virtualization; control systems and operations; and workforce needs.
Documentation leaders are knee-deep in technical communications issues, but rarely get help on people side of the fence. If that sounds familiar, you’re not alone. Effectively managing technical writers and smart documentation teams requires leaders equipped to tackle an increasing variety of “people issues.” We’re here to help.
Join me, Scott Abel, The Content Wrangler, and Barry Saiff—Founder and CEO of Saiff Solutions, author of The Seven Habits of Highly Effective Technical Communications Leaders, and a 30-year veteran documentation leader—for a discussion about the staff management challenges that many documentation leaders face but rarely talk about.
Attend this webinar to learn how to you can overcome some of the most difficult-to-solve "people issues.” You’ll discover a wealth of resources you already have at your disposal to help you resolve interpersonal challenges.
Ten years ago, The Content Wrangler published details about a survey that found most documentation managers don’t use metrics as a performance measure. Has that changed? Have documentation managers stuck to their old, metric-less ways, or have they all become “quants” in 10 years’ time?
Join me, Scott Abel, The Content Wrangler, and my special guest, Barry Saiff, — Founder and CEO of Saiff Solutions, author of The Seven Habits of Highly Effective Technical Communications Leaders, and a 30-year veteran documentation leader — for a discussion about the ins and outs of calculating costs and return on investment for documentation projects.
Attendees will learn from the results of a real-world case study of a technical documentation project that required technical writing, technical illustrations, and a couple key metrics: cost per page and pages per date. You’ll learn how difficult it was for the team to track, calculate, and report these seemingly simple numbers and how they overcame these challenges. You’ll discover the connection between measurement and process design and learn important lessons that should help you avoid getting lost in the weeds of data- and cost-tracking.