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A View from Outside: Experience your applications through your customers’ eyes?

Paul Ellis and Jason Meserve, Enterprise Management Marketing; Alquin Gayle, Advisor, Infrastructure Engineering
Customer satisfaction is essential to growth, profitability, customer retention and the very survival of your business. Today’s Web-based applications and the transactions they enable can be unruly and complex, running across an array of platforms from the mainframe out to IaaS, PaaS and SaaS environments. How do you ensure each customer, regardless of geographic location, receives a consistent experience when IT doesn’t even have full control over each step of the deliver process? Managing end-user experience in this environment requires a 360-degree view of the business service from the inside and outside to deliver a composite view of application and transaction performance that helps assure great service.

Join CA Technologies to hear how customers applied Application Performance Management best practices to transform their IT strategy to simplify complexity and drive superior service delivery that fuels growth in this era of IT’s “New Normal.” In this Webcast, you’ll learn how CA customers:

• proactively manage the end-user experience around the world
• quickly identify and resolve application performance problems before users are affected
• keep cloud vendors accountable for their service level agreements (SLAs)
• understand end-user experience even at times when there is no real-user traffic
• transparently communicate application performance to key stakeholders
• optimize performance of critical and revenue-generating applications
May 24 2012
59 mins
A View from Outside:  Experience your applications through your customers’ eyes?
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    Scott Edwards, CA Technologies, Joseph Rocco, ANZ Bank
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    Mobile applications are becoming the face of your business. And the first impression means everything. But monitoring the user experience from the mobile device to the backend application infrastructure is extremely challenging. Do you really know what impression your apps are leaving?

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  • How the Big Data of APM can Supercharge DevOps Recorded: Aug 7 2014 59 mins
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    In the age where applications reign supreme, your organizations must be agile in application performance management and app development in order to meet the market demands and stay competitive. Even with mature APM solutions, developer, test and operations teams are strained by operational complexity, accelerated release schedules, and big data challenges to quickly find the root cause of issues affecting end user experience.

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    CA has you covered.

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    Users expect fast and reliable mission-critical applications. But older monitoring tools and the pressures of multi-platform, multi-tier applications can leave IT staff struggling to deliver optimal application performance or identify and solve problems quickly. Principled Technologies found that to keep up with today’s dynamic applications, IT administrators require application performance management (APM) tools with strong analytics capabilities. These tools help IT staff monitor how well each application performs on its various platforms. They zero in on the most useful metrics in an ocean of data and offer actionable intelligence on application performance issues. The ideal APM analytics solution effectively finds and automatically fixes issues, cuts downtime, ensures SLA compliance, and is simple to manage, so IT can deliver the high-quality service users demand. This ability can translate to a superior user experience and increased revenue.
  • Are Your Global Customers and Partners Suffering Application Experience Jetlag? Recorded: Apr 30 2014 28 mins
    Simon Campbell, CA Technologies
    As your customers and partners become increasingly global, managing the end user experience all over the world becomes increasingly challenging as well. The reality is that sometimes even when your webservers, networks and SLAs are telling you everything is ok, they might be pulling their hair out at the other end!

    With a growing number of applications being SaaS based or delivered by a managed service provider, and being accessed anywhere and anytime via mobile devices, how do you truly understand what's going on outside your own datacenter and firewall when it comes to the end user experience?

    Join Simon Campbell, Senior Consultant from CA Technologies to learn how you can precisely identify how your cloud, web or mobile applications are responding for users all over the world to give you the complete 360 degree global picture so you can quickly, easily and very cost-effectively isolate end-user experience problems down to local connectivity, page or performance issues or your own service provider and prevent a severe case of customer experience jetlag!

    In addition, this session will also cover how to:
     Manage your end user experience around the world far more proactively and effectively
     Manage the "3am problem" and test performance even when there is no live traffic
     Extend your global performance monitoring to your own Datacenters or Secure FTP
  • The Power & Payback of Unified IT Monitoring Recorded: Apr 29 2014 62 mins
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    Empowered customers and employees are driving the adoption of newer applications, processes and technologies. The resulting increased infrastructure complexity is causing IT operational teams to re-think their monitoring approaches. No longer can they afford to settle for IT monitoring tools that are not integrated, difficult to use, complex to customize and limited in both scope and scale

    Join us for this webcast to discover how you can leverage a single, modern IT monitoring platform to measure and report on the metrics that matter the most to your business, as well as adopt and manage new customer-centric applications and technologies faster than you ever thought possible. In this webcast you will learn

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  • Transforming IT Operations for Business Service Reliability Recorded: Mar 26 2014 62 mins
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    Businesses today have high expectations that IT Operations will assure reliability of a continuous stream of new services that drive new business models, new internal processes and new customer interaction as sources of revenue. To cope with the demands, IT Operations must optimize process and staff productivity. This challenge requires IT operations teams to transform into functions that work proactively to help the business achieve its strategic objectives.

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    • Sonae, a major European retailer with global reach, will provide a case study of IT Operations transformation from traditional monitoring to a business-focused “internal” service provider.
    • Ovum, a top independent research and analysis firm, will draw from its research to provide insight into how IT Operations can evolve and become a more strategic and integrated business enabler.
    • CA Technologies, a world-leading IT management software vendor, will discuss tools for enabling IT Operations transformation.

    Learn the elements and results of transformation:
    • Comprehensive infrastructure and application monitoring
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  • A Global Enterprise’s Case Study in IT Operational Excellence Recorded: Mar 20 2014 51 mins
    Lance Neal, Lexmark & David Hayward, CA Technologies
    The IT environment is no longer viewed as utility, but as the vehicle for delivering services that support new business models by speeding internal processes and directly interfacing with customers. But IT Operations is caught in the middle between Development, who constantly introduces new services into production, and the Lines of Business, who expect extreme reliability of those services.

    This webcast gives you real-life role model of how an IT Operations team is transforming the way they monitor their enterprise, how they handle incidents and problems and, ultimately, how they show value to departments, lines of business, executives and customers.

    See how Lexmark, known worldwide for its printer products, is currently undergoing a major transformation that will take it from a manufacturing and supply chain organization to a printing solutions and software provider. The ability to see the impact of an individual issue on critical processes is helping Lexmark improve services and even avoid incidents before they happen. In their own words, “The focus has shifted away from checking components in silos to ensuring that the end-to-end process works, which is helping improve service internally and to customers.”

    Learn the elements and results of transformation:
    • Comprehensive infrastructure and application monitoring
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    • Improved Operations Levels 1 and 2 processes, incident and problem management
  • Stop Traffic Jams! Know How, What and Where Network Traffic Is Flowing Recorded: Mar 5 2014 59 mins
    Wilson Leong, CA Technologies
    Do you have visibility into all the applications running on your network, their traffic patterns and bandwidth consumption? For critical business services and applications it is essential to understand exactly how your network is being used and to effectively manage resources to meet availability and performance expectations.

    Join Wilson Leong, Sr Principal Consultant at CA Technologies on this webcast, to learn how the CA Network Flow Analysis (NFA) solution provides you the capability to understand how, what and where network traffic is flowing across your production environment to ensure you:

    • Solve performance problems faster with complete visibility of network consumption
    • Optimise the network infrastructure for application performance with effective workload scheduling and QoS policies
    • Make more-informed infrastructure investments by understanding the impact of application rollouts and future capacity requirements
  • APM: Bridging the Gap between User Expectations and IT’s Ability to Deliver Recorded: Feb 25 2014 44 mins
    Bill Laberis, IDG Custom Solutions Group & Aruna Ravichandran, CA Technologies
    In the 4th annual survey that CIO’s IDG Research Services conducted with their community members, it is not surprising to find that, consistent with previous years’ results, IT organizations are putting an ever increasing importance on the ability to meet user expectations.

    What may be surprising, however, are data that reveal a significant disconnect between those expectations and IT’s ability to actually meet them, as well as the answer to where IT organizations need to focus their efforts in order to bridge that gap.

    Please join for a review of CIO’s newest APM best practices survey and year over year comparison with Senior Editor at IDG's Custom Solutions Group, Bill Laberis, and Aruna Ravichandran, Vice President , Product Marketing at CA Technologies and learn the secrets to bridge the gap between the promise of APM and its reality today.
  • STOP Finger-Pointing! Know EXACTLY if it’s the Application, Network or Server Recorded: Feb 20 2014 60 mins
    Wilson Leong, CA Technologies
    For many IT Operations Teams, by the time you’re alerted to application performance issues, your end-users have already been impacted. And in many cases, the only performance analysis you can do is live at the very same time that the incident is happening! Even worse, sometimes you just have to wait until the incident happens again to try and really understand the cause of the problem.

    With such limited performance data available to you, it’s only a matter of time before the blame game and finger pointing starts between groups – “It’s probably the Server”… “I reckon it’s the Network”… “I bet it’s the Application” Sound familiar??!!

    Join Wilson Leong, Senior Principal Consultant from CA Technologies to learn how to troubleshoot Application Delivery problems in just minutes rather than hours (or even days!) by having the right objective data you need to quickly stop the blame game, start remediating the problem and prove the ongoing performance of your applications delivered over the enterprise network.

    In addition, this session will also cover how to:
    - Take a far more proactive “Performance First” approach to your IT Operations
    = Mitigate risks from any planned infrastructure changes or new application roll-outs
    - Validate performance before you move applications to a virtual or cloud environment
    - Validate any WAN or WAAS optimization, load balancing, or upgrade efforts
CA Application Performance Management: Succeed in the App Economy
Applications are rewriting the world in which we live. They are the very heart and soul of your business. They are how employees connect, how consumers share, learn and make purchases; how partners and suppliers interact; how we separate our business from our competitors. Every business, every industry, is becoming a software business.

In today’s application economy, you can’t afford to have problems that bring that app down. And in our world of socially connected users, cloud and mobile technologies, and complex composite applications, the pressure to ensure a positive end-user experience with mission-critical applications, and to identify, diagnose, and fix applications issues quickly is at a boiling point.

Learn how to demand the absolute best in processes and technology for monitoring the applications you rely upon to drive revenue and strengthen your brand reputation. Build, deploy, and manage applications so every user transaction becomes a loyalty-building interaction.

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  • Title: A View from Outside: Experience your applications through your customers’ eyes?
  • Live at: May 24 2012 3:00 pm
  • Presented by: Paul Ellis and Jason Meserve, Enterprise Management Marketing; Alquin Gayle, Advisor, Infrastructure Engineering
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