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CA Service Operations Insight Flash Demo

CA Technologies
See how a VP of Operations and his team have improved their ability to quickly respond to incidents that impact or pose risks to the quality and availability of their critical online business services.
May 2 2012
5 mins
CA Service Operations Insight Flash Demo
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Mobile Computing

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  • Join us this week for a special 30-minute live session on how RingCentral integrates with Zendesk for improved workflow and increased productivity.

    Tune in every Friday for RingCentral Live. We’ll tour the RingCentral interface, discuss the latest innovations and features available on the RingCentral platform, and share best practices on leveraging cloud communications for your business. This session also features a live demo of RingCentral Office and an open Q&A session led by a Sales Engineer.
  • Early on expectations from B2B buyers in their journey set the stage for marketing and sales to work together. As leads flow in, an agreed-upon plan and process should be in place for lead identification, distribution and follow-up. This optimized plan and process can make a huge difference between smooth sailing or rough seas in the next steps of the journey for the marketing and sales teams and most importantly, the buyer.

    So, what does this process look like, and how can an optimized lead process affect not only the quality of the buyer's journey, but opportunity generation? Join Isaac Payne, Marketing Operations Specialist, and Ali Gooch, Sr. Sales Manager-both of Pardot, as they explore and give us tips on how we can get the most out of an optimized lead process.
  • Gartner has predicted 18-20% growth in SaaS market, and expects it to hit US $22.1 billion by the year 2015. They have also measured that SaaS adoption rate has increased many fold in the last few years (almost 71% of enterprises use SaaS solutions).

    SaaS has come a long way from “hype” to “norm”. The key to this change is the confidence that has been built by the cloud/SaaS community by providing enterprise class security. Since, SaaS model of delivery has become a defacto standard of delivering products it’s critical for software providers to ensure that their SaaS product meets the required industry security standards. In this webinar, we will address the security aspects related to architecture, deployment and management of SaaS solutions.

    Key Takeaways:
    • Security considerations in each of the architecture layers
    • Data isolation risks and mitigation plans
    • Overview of CWE/SANS and OWASP Security threats
    • Data retention and termination policies
    • Infrastructure and cloud related security risks and solutions
  • Most two-factor authentication credentials offer high levels of security, but reduce usability; others offer limited security but are very easy to use. Risk-based authentication adds dynamic risk analysis to your authentication framework, while helping to maintain a frictionless experience for the user.

    Please join Charley Chell, Sr. Director, Security Solutions at CA Technologies to learn how you can enhance the value of two-factor authentication and strengthen the security posture of your organization with risk-based authentication.
  • There are more costs to your phone system than you think. From capital expenditures to software upgrades, your phone system could be costing you. Join Matt McGinnis, Senior Director of Product Marketing at RingCentral, as he discusses the total cost of ownership (TCO) of an on-premise phone system and how you can see up to a 70% savings on your phone bill.
  • There are more costs to your phone system than you think. From capital expenditures to software upgrades, your phone system could be costing you. Join Matt McGinnis, Senior Director of Product Marketing at RingCentral, as he discusses the total cost of ownership (TCO) of an on-premise phone system and how you can see up to a 70% savings on your phone bill.
  • Join us for a 30-minute live session every Friday, where we’ll tour the RingCentral interface, discuss the latest innovations and features available on the RingCentral platform, and share best practices on leveraging cloud communications for your business. This session features a live demo of RingCentral Office and an open Q&A session led by a Sales Engineer.

    This week tune in and learn about how RingCentral integrates with Google Gmail, Calendar, Docs and more.
  • Mobile applications, cloud computing and BYOD (Bring Your Own Device) are reshaping nearly every aspect of your business, from revenue opportunities to how and where your employees work. They’re also forcing you to reinvent your security policies. Otherwise every device, from laptop to smartphone, is a data breach waiting to happen.

    In Pulse Secure’s webinar on March 19, Senior Principal Analyst Jon Oltsik of Enterprise Strategy Group will explore the new world of mobile security:

    User role, device type, network location & factors define your new security needs.

    Creating - Enforcing - Effective network access policies for secure mobile processes.

    How top organizations are tackling mobile security.
  • Mobile apps present a unique challenge for e-commerce merchants. Not only do they need to positively engage your customers, they must also generate revenue for your company. 

    So what keeps customers happy and coming back for more? Apps that support the on-the-go lifestyle and are engaging enough to keep users interested for the long term.

    In this webinar, 5 Tips to make sure customers transact with your app, we'll provide a clear roadmap for success that focuses on specific dos and don'ts, including:

    - DO NOT be insensitive to data privacy concerns
    - Do pay close attention balancing functionality with download speed
  • Enterprises still don’t trust the cloud for their sensitive workloads. Are their concerns reasonable? Are they inevitable? In this briefing, Frost & Sullivan examines perceptions and realities associated with cloud security and recommends ways to mitigate risk.

    Why You Should Attend:
    • Understand the “risk premium” ascribed to the cloud versus the private data center.
    • Learn why the cloud requires new processes for governance and compliance.
    • Hear why traditional security approaches, such as asset protection, are not relevant to a cloud environment.
    • Understand how to build a holistic approach to cloud security.
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  • DevOps for Mobile Apps Recorded: Mar 11 2015 55 mins
    Jonathan Lindo, VP Enterprise Mobility, CA Technologies
    Listen in as Jonathan Lindo, Vice President of Enterprise Mobility, talks about how enterprises cope with deploying large scale mobile apps.

    Learn about Mobile DevOps
    . integration with test automation
    . direct from app to service desk and zoom into "user of one" experience
    . obtaining a combined view of developer analytics, business analytics, operations analytics

    Speaker: Jonathan Lindo was the recipient of the 2014 Annual Worldwide Invention & Innovation Award, awarded for 'Smart Containerization of Mobile Device Resources'.
  • CA Mobile App Analytics Recorded: Mar 10 2015 48 mins
    CA Technologies
    CA Mobile App Analytics (MAA) gives you visibility into performance, crash, and user metrics. And that's not all, it extends your APM investments to bring "true end-to-end mobile transaction" visibility from mobile to mainframe.

    The 50-minute demonstration will provide an overview on the following:

    - Explain how Mobile Application Analytics is critical in order to provide a 5-Star mobile app experience
    - Highlight the Integration between CA Mobile Application Analytics and CA Application Performance Management
    - Demonstrate how easy it is to tool an existing or new mobile application with CA Mobile Application Analytics to see the capabilities that help you gain visibility into your mobile app health and end-user experience.

    Also, feel free to share with your colleagues: Developer and Business Analysts to this webinar. CA MAA also covers mobile app crash and usage analytics critical for them.
  • Introducing the E.P.I.C. APM: Stimulate User-Loyalty and Differentiation Recorded: Jan 13 2015 61 mins
    Mike Sydor, Engineering Services Architect & Anand Akela, Director of Product Marketing CA Technologies
    In a time when businesses are literally being re-coded by software, applications have now become the face of your business. In the age of rapid adoption and rapid rejection, you have mere seconds to impress your app users. This is the reality of the App Economy. Despite the enormous complexity of today’s application delivery chain, your end-users expect a flawless app experience, regardless of how, when or where they access your app. This means app issues aren’t IT issues, they’re customer satisfaction and retention issues.
    With the APM 9.7 release, CA introduces its E.P.I.C. APM strategy, a solution that creates a competitive advantage in the App Economy by proactively managing the user experience. E.P.I.C. APM delivers a solution that is Easy, Proactive, Intelligent and Collaborative (E.P.I.C.) across the application lifecycle. CA APM 9.7 is the first proof point in our E.P.I.C. APM Strategy, starting an E.P.I.C. trend that will build with each new release.
  • Get the Real “Outside-In” View of Your Customers Experience on Web and Mobile Recorded: Nov 26 2014 28 mins
    Steve Perich, CA Technologies
    Many IT Operations teams and key stakeholders have visibility into the performance and availability of important infrastructure – networks, servers, databases and more - that all support their business critical applications. But very few have a good “Outside-In” view of the real world application performance – that is, what their customers and employees are actually experiencing on a web or mobile device.

    Join Steve Perich - Senior Consultant, CA Technologies, for this session to learn why an “Outside-In” view of application performance is so critical to improving service quality, and how replicating every step of your user experience with cloud-based, always-on monitoring can give you a huge advantage in proactively ensuring a great end user experience 24x7 for your customers. You’ll also learn how you can verify that your SaaS vendors and managed service providers are meeting agreed SLAs that support your business and customer goals.
  • Live, from CA World! ANZ Bank: Implementing DevOps the "Down-Under" Style Recorded: Nov 12 2014 50 mins
    Scott Edwards, CA Technologies, Joseph Rocco, ANZ Bank
    Big things are happening at CA World! Whether you’re joining us in Las Vegas or back at the office, we’re collecting the best of CA World news and highlights to share with you on Wednesday morning 8 am PST. We will discuss the best of the event so far and what we expect to see over the remainder of the show. ANZ Bank will join us to share their story. Hear how ANZ’s mantra to become Customer Obsessed led to a complete change in culture and communication across Dev and Ops, and how using APM in both production and pre-production eliminated 10-15 high severity issues, saving them four weeks of time and greatly increasing app roll-out quality.
  • Mobile App Users Will Decide the Fate of Your Business Recorded: Oct 30 2014 61 mins
    Enterprise Management Associates (EMA) & CA Technologies
    It’s Time to Impress Them

    Mobile applications are becoming the face of your business. And the first impression means everything. But monitoring the user experience from the mobile device to the backend application infrastructure is extremely challenging. Do you really know what impression your apps are leaving?

    Join Julie Craig of Enterprise Management Associates (EMA) along with Jonathan Lindo and Scott Edwards of CA Technologies to learn about the new trends in end-user experience within APM. Hear why mobile-to-mainframe transaction visibility is necessary in order to deliver the high-quality services your app customers expect.
  • How the Big Data of APM can Supercharge DevOps Recorded: Aug 7 2014 59 mins
    APMExaminer.com & CA Technologies
    In the age where applications reign supreme, your organizations must be agile in application performance management and app development in order to meet the market demands and stay competitive. Even with mature APM solutions, developer, test and operations teams are strained by operational complexity, accelerated release schedules, and big data challenges to quickly find the root cause of issues affecting end user experience.

    The power of advanced analytics and data science can help us make the most of the vast cache of APM data we collect and help our DevOps teams supercharge user experience. It’s time to take some of the load off of our humans and let technology make it easier to focus on meaningful changes in user, application and system behavior. Analytics are becoming a valuable component of APM solutions to redefine triage, improve application quality, and delight the end-user.

    Join Ken Godskind, Chief blogger and Analyst, APMExaminer.com in this webcast to learn how the big data of APM can supercharge your DevOps transformation and Chris Kline, Senior Product Manager, CA Technologies to learn how the Advanced Behavior Analytics capability of CA APM can assist you in this journey.
  • Deliver a more reliable customer experience with CA Mainframe Performance Mgmt Recorded: Jul 16 2014 60 mins
    Carla Flores, James Bagnell, Craig Guess and Joyner Perez with CA Technologies
    Experience the latest features and functions of CA SYSVIEW and CA NetMaster from the CA Mainframe Performance Portfolio. These solutions can help in your day-to-day tasks enabling you to boost your IT performance. Join CA Technologies product management and marketing leaders as they discuss the most recent releases, share some best practices and un-cover some hidden gems as well. You’ll also hear first-hand where we are going with the solutions in a roadmap overview along with a cool update from our User Experience team as well.
  • How to CYA (“Cover Your Apps”) in less than 3 minutes! Recorded: Jul 10 2014 40 mins
    Paul Ellis, CA Technologies
    Think about this… if your application fails at 3:00 a.m., how will you know? How can you monitor your apps 24x7 to make sure you’re always delivering a delightful experience to your users?

    CA has you covered.

    In this 30-minute webcast, you’ll see how you can start 24x7 monitoring of your web site in less than 3 minutes with a self-service SaaS solution -- CA APM Cloud Monitor. With almost 100 monitoring stations around the world, Cloud Monitor never sleeps and is constantly monitoring the availability and performance of your application providing a real-time view of the actual end-user experience. We’ll walk you through setting up and organizing monitoring that can be used for key apps, APIs and web services, including 3rd party services, to proactively resolve issues and meet SLAs.

    Isn’t 30 minutes of your time worth a better night’s sleep knowing your app is doing what is supposed to do and keeping your customers happy?
  • Always on, Always Available...Today's Expectations Recorded: Jun 26 2014 47 mins
    Tony Davis, Sr. Advisor, CA Technologies
    Winning new customers in today’s application economy means delivering better services, more quickly. Keeping customers means delivering a positive experience that they want to repeat. IT has never been more critical to the business, and Service Assurance has never been more critical to IT.

    During this webcast, we’ll discuss how our unique approach to Service Assurance can help you to win and keep customers by successfully managing the stability, performance and reliability of services, applications and their underlying infrastructure.
  • Redefine Triage by Learning the Golden Nuggets of APM Recorded: Jun 4 2014 71 mins
    Michael J. Sydor, CA Technologies
    Successful use of APM doesn’t happen by accident or wishful thinking. There are specific tasks and capabilities than an APM practice will establish and evolve in the course of becoming competent with the technology, as well as savvy with the philosophy and lifestyle of performance management. This session will discuss how we identify and harness KPIs to make sense of your APM "big data", and how these techniques will help to prepare for your upgrade to the new features and functionality with APM 9.6 and its tight integration with Advanced Behavior Analytics (ABA).

    We have been validating analytic techniques for APM data and have found that using KPIs, directly from your managed environment, has a distinct advantage versus a generic set of metrics. This ensures that your analytics are farming meaningful data, and not getting distracted with excessive volumes of spurious metrics. And is a technique that you can apply today, as you begin planning for your upgrade tomorrow.
  • Cracking the Code on APM Big Data Recorded: May 15 2014 51 mins
    Principled Technologies & CA Technologies
    Users expect fast and reliable mission-critical applications. But older monitoring tools and the pressures of multi-platform, multi-tier applications can leave IT staff struggling to deliver optimal application performance or identify and solve problems quickly. Principled Technologies found that to keep up with today’s dynamic applications, IT administrators require application performance management (APM) tools with strong analytics capabilities. These tools help IT staff monitor how well each application performs on its various platforms. They zero in on the most useful metrics in an ocean of data and offer actionable intelligence on application performance issues. The ideal APM analytics solution effectively finds and automatically fixes issues, cuts downtime, ensures SLA compliance, and is simple to manage, so IT can deliver the high-quality service users demand. This ability can translate to a superior user experience and increased revenue.
  • Are Your Global Customers and Partners Suffering Application Experience Jetlag? Recorded: Apr 30 2014 28 mins
    Simon Campbell, CA Technologies
    As your customers and partners become increasingly global, managing the end user experience all over the world becomes increasingly challenging as well. The reality is that sometimes even when your webservers, networks and SLAs are telling you everything is ok, they might be pulling their hair out at the other end!

    With a growing number of applications being SaaS based or delivered by a managed service provider, and being accessed anywhere and anytime via mobile devices, how do you truly understand what's going on outside your own datacenter and firewall when it comes to the end user experience?

    Join Simon Campbell, Senior Consultant from CA Technologies to learn how you can precisely identify how your cloud, web or mobile applications are responding for users all over the world to give you the complete 360 degree global picture so you can quickly, easily and very cost-effectively isolate end-user experience problems down to local connectivity, page or performance issues or your own service provider and prevent a severe case of customer experience jetlag!

    In addition, this session will also cover how to:
     Manage your end user experience around the world far more proactively and effectively
     Manage the "3am problem" and test performance even when there is no live traffic
     Extend your global performance monitoring to your own Datacenters or Secure FTP
  • The Power & Payback of Unified IT Monitoring Recorded: Apr 29 2014 62 mins
    Enterprise Management Associates & CA Technologies
    Empowered customers and employees are driving the adoption of newer applications, processes and technologies. The resulting increased infrastructure complexity is causing IT operational teams to re-think their monitoring approaches. No longer can they afford to settle for IT monitoring tools that are not integrated, difficult to use, complex to customize and limited in both scope and scale

    Join us for this webcast to discover how you can leverage a single, modern IT monitoring platform to measure and report on the metrics that matter the most to your business, as well as adopt and manage new customer-centric applications and technologies faster than you ever thought possible. In this webcast you will learn

    • Why unified IT monitoring is a “must” right now?
    • What is the business value of adopting a unified IT monitoring solution?
    • What benefits organizations such as yours have achieved by adopting a unified IT monitoring solution?
  • Transforming IT Operations for Business Service Reliability Recorded: Mar 26 2014 62 mins
    Vitor Correia Silva, Sonae; Adam Holtby, OVUM; David Hayward, CA Technologies
    Businesses today have high expectations that IT Operations will assure reliability of a continuous stream of new services that drive new business models, new internal processes and new customer interaction as sources of revenue. To cope with the demands, IT Operations must optimize process and staff productivity. This challenge requires IT operations teams to transform into functions that work proactively to help the business achieve its strategic objectives.

    Get three insightful perspectives about how to quickly transform IT Operations into a more efficient and business-aligned organization:
    • Sonae, a major European retailer with global reach, will provide a case study of IT Operations transformation from traditional monitoring to a business-focused “internal” service provider.
    • Ovum, a top independent research and analysis firm, will draw from its research to provide insight into how IT Operations can evolve and become a more strategic and integrated business enabler.
    • CA Technologies, a world-leading IT management software vendor, will discuss tools for enabling IT Operations transformation.

    Learn the elements and results of transformation:
    • Comprehensive infrastructure and application monitoring
    • Unified event management
    • Cross-domain (i.e., cross-silo) service modelling, monitoring and impact analysis
    • Improved Operations Levels 1, 2 & 3 processes, incident and problem management
  • A Global Enterprise’s Case Study in IT Operational Excellence Recorded: Mar 20 2014 51 mins
    Lance Neal, Lexmark & David Hayward, CA Technologies
    The IT environment is no longer viewed as utility, but as the vehicle for delivering services that support new business models by speeding internal processes and directly interfacing with customers. But IT Operations is caught in the middle between Development, who constantly introduces new services into production, and the Lines of Business, who expect extreme reliability of those services.

    This webcast gives you real-life role model of how an IT Operations team is transforming the way they monitor their enterprise, how they handle incidents and problems and, ultimately, how they show value to departments, lines of business, executives and customers.

    See how Lexmark, known worldwide for its printer products, is currently undergoing a major transformation that will take it from a manufacturing and supply chain organization to a printing solutions and software provider. The ability to see the impact of an individual issue on critical processes is helping Lexmark improve services and even avoid incidents before they happen. In their own words, “The focus has shifted away from checking components in silos to ensuring that the end-to-end process works, which is helping improve service internally and to customers.”

    Learn the elements and results of transformation:
    • Comprehensive infrastructure and application monitoring
    • Cross-domain (i.e., cross-silo) business service modeling, monitoring and impact analysis
    • Improved Operations Levels 1 and 2 processes, incident and problem management
  • Stop Traffic Jams! Know How, What and Where Network Traffic Is Flowing Recorded: Mar 5 2014 59 mins
    Wilson Leong, CA Technologies
    Do you have visibility into all the applications running on your network, their traffic patterns and bandwidth consumption? For critical business services and applications it is essential to understand exactly how your network is being used and to effectively manage resources to meet availability and performance expectations.

    Join Wilson Leong, Sr Principal Consultant at CA Technologies on this webcast, to learn how the CA Network Flow Analysis (NFA) solution provides you the capability to understand how, what and where network traffic is flowing across your production environment to ensure you:

    • Solve performance problems faster with complete visibility of network consumption
    • Optimise the network infrastructure for application performance with effective workload scheduling and QoS policies
    • Make more-informed infrastructure investments by understanding the impact of application rollouts and future capacity requirements
  • APM: Bridging the Gap between User Expectations and IT’s Ability to Deliver Recorded: Feb 25 2014 44 mins
    Bill Laberis, IDG Custom Solutions Group & Aruna Ravichandran, CA Technologies
    In the 4th annual survey that CIO’s IDG Research Services conducted with their community members, it is not surprising to find that, consistent with previous years’ results, IT organizations are putting an ever increasing importance on the ability to meet user expectations.

    What may be surprising, however, are data that reveal a significant disconnect between those expectations and IT’s ability to actually meet them, as well as the answer to where IT organizations need to focus their efforts in order to bridge that gap.

    Please join for a review of CIO’s newest APM best practices survey and year over year comparison with Senior Editor at IDG's Custom Solutions Group, Bill Laberis, and Aruna Ravichandran, Vice President , Product Marketing at CA Technologies and learn the secrets to bridge the gap between the promise of APM and its reality today.
  • STOP Finger-Pointing! Know EXACTLY if it’s the Application, Network or Server Recorded: Feb 20 2014 60 mins
    Wilson Leong, CA Technologies
    For many IT Operations Teams, by the time you’re alerted to application performance issues, your end-users have already been impacted. And in many cases, the only performance analysis you can do is live at the very same time that the incident is happening! Even worse, sometimes you just have to wait until the incident happens again to try and really understand the cause of the problem.

    With such limited performance data available to you, it’s only a matter of time before the blame game and finger pointing starts between groups – “It’s probably the Server”… “I reckon it’s the Network”… “I bet it’s the Application” Sound familiar??!!

    Join Wilson Leong, Senior Principal Consultant from CA Technologies to learn how to troubleshoot Application Delivery problems in just minutes rather than hours (or even days!) by having the right objective data you need to quickly stop the blame game, start remediating the problem and prove the ongoing performance of your applications delivered over the enterprise network.

    In addition, this session will also cover how to:
    - Take a far more proactive “Performance First” approach to your IT Operations
    = Mitigate risks from any planned infrastructure changes or new application roll-outs
    - Validate performance before you move applications to a virtual or cloud environment
    - Validate any WAN or WAAS optimization, load balancing, or upgrade efforts
  • The Unique APAC Business Challenge - Driving cost-effective remote IT Recorded: Feb 18 2014 58 mins
    Peter Sharples & Will Barrera, CA Technologies
    Enterprises looking to take advantage of high growth Asia Pacific markets today are faced with the complexity of managing local data sovereignty and protection laws, all whilst delivering reliable system performance to support local operations.

    With many organisations forced to operate in a dispersed APAC model; with multiple points of presence across the region; each underpinned by IT infrastructure and data centers, this invariably forces levels of inefficiency, costly overheads and unpredictability in system availability and performance.

    Join Peter Sharples and Will Barrera on this webcast for insights to overcome the unique APAC business challenge and bring together system and data center visibility to effectively manage the performance, cost and planning of dispersed IT environments.

    In addition, this session will also cover:

    • Top 3 challenges facing APAC-wide businesses
    • Benefits of remote and standardized IT management
    • Impact of local laws, available skill and staff churn on effective remote site management
    • Insights to manage data center capacity, power and communications access in developing countries
CA Application Performance Management: Succeed in the App Economy
Applications are rewriting the world in which we live. They are the very heart and soul of your business. They are how employees connect, how consumers share, learn and make purchases; how partners and suppliers interact; how we separate our business from our competitors. Every business, every industry, is becoming a software business.

In today’s application economy, you can’t afford to have problems that bring that app down. And in our world of socially connected users, cloud and mobile technologies, and complex composite applications, the pressure to ensure a positive end-user experience with mission-critical applications, and to identify, diagnose, and fix applications issues quickly is at a boiling point.

Learn how to demand the absolute best in processes and technology for monitoring the applications you rely upon to drive revenue and strengthen your brand reputation. Build, deploy, and manage applications so every user transaction becomes a loyalty-building interaction.

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  • Title: CA Service Operations Insight Flash Demo
  • Live at: May 2 2012 6:30 pm
  • Presented by: CA Technologies
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