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  • The Right (and Wrong) Way to Bring Documentation into Your Knowledge Base
    The Right (and Wrong) Way to Bring Documentation into Your Knowledge Base
    Lawrence Orin Recorded: Dec 11 2019 61 mins
    Your company has invested in purchasing a Customer Relationship Management (CRM) platform, and your colleagues are expecting to add documentation to its knowledge base. But knowledge bases were built for standalone support articles, not complex publications and hierarchical task-based content. So how can you use a CRM to publish your product documentation?

    Join Scott Abel, The Content Wrangler, and Lawrence Orin, Product Evangelist & Customer Implementation Expert at Zoomin, to learn how these two types of content can work well together.

    Whether you’re a documentation manager, support professional, or CRM user or administrator, here are some key takeaways you’ll gain from this one-hour webinar:

    1) Understand the problems of housing product documentation in a typical knowledge base.
    2) Help others in your organization understand the differences between support content and product content.
    3) Learn how you can have the best of both worlds: a complete docs experience in knowledge bases like Salesforce or ServiceNow.
  • Learn How to Create, Curate, and Maintain How-To Videos Globally in Bulk and Why
    Learn How to Create, Curate, and Maintain How-To Videos Globally in Bulk and Why
    Wouter Maagdenberg, TXTOmedia Recorded: Dec 10 2019 56 mins
    Wouter Maagdenberg started TXTOmedia to help global organizations to be able to capture the momentum and transform their vast amount of procedures and support content into how-to videos in a professional way based on their existing content and systems. It's single-sourcing taken to the next level.

    Join Scott Abel, The Content Wrangler, and his special guest, Wouter Maagdenberg, Founder and CEO of TXTOmedia. Wouter will share do’s and don’ts based on his own experience when creating these videos, and more importantly, Wouter will tell you why you should do this.

    About Wouter Maagdenberg

    Wouter Maagdenberg is the Founder and CEO of TXTOmedia, software that automates the creation of video and other rich media, based on your existing structured content files, such as DITA and XML. TXTOmedia technology works as an add-on to your existing creation and publishing environment. 'Publish to video' becomes as simple as 'save to PDF.'
  • The Tale of the Structured Closet: How Structured Content Saves Time & Money
    The Tale of the Structured Closet: How Structured Content Saves Time & Money
    Val Swisher Recorded: Dec 5 2019 56 mins
    This webinar introduces the basics of structured authoring. We will discuss what structured authoring is, how it differs from unstructured writing, the tools you need to support it, and more. If you don’t know what structured authoring is, or if you have lingering questions about the topic, this webinar is for you.

    What you will learn:
    * The differences between unstructured writing and structured writing
    * How to organize structured content
    * What a taxonomy is and how to use it
    * How structured content separates text from format
    * How translation works in a structured environment
  • Accelerating Customer Performance via Strategic Customer Assessments
    Accelerating Customer Performance via Strategic Customer Assessments
    Thomas B. Cross Recorded: Nov 26 2019 23 mins
    In this 30-minute webinar, we will explore the means for accelerating company revenue by increasing performance of their customers using strategic assessments. Here are the Top-10 Topics presented.
    1 - Customer – now and forever will always be about the customer.
    2 - Content - the words, images, ideas, AI abstractions or messages you use to communicate to the customer.
    3 – Channels Media – what mainstream and other media channels are customers using now and will use?
    4 - Channels of Distribution – build “agile” sales channel models adapting to known and emerging markets designed to reduce enterprise sales cycles.
    5 – Connections - the means for networking with other businesses, industry, government and others.
    6 - Communications - the unique organization processes that occur between companies and customers.
    7 - Collaboration - organizational thought leadership for content development and delivery processes.
    8 - Call to Actions – driving behavior without which nothing happens.
    9 - Crisis - chaos, buzz, glitz, hate, squawk, gossip, glam and anything you can imagine being said for or against you.
    10 - Coming Sooner - the race to zero and competition is not just coming soon but sooner.
  • Overview of Enterprise Sales Acceleration – Professional Development Program
    Overview of Enterprise Sales Acceleration – Professional Development Program
    Thomas B. Cross Recorded: Nov 22 2019 19 mins
    This is a 15-minute overview of the Enterprise Sales Development Professional Development Program - a 1-3 day course for direct/strategic and upmarket channel partners to accelerate their revenues. This course has proven sales revenue acceleration across thousands of sales professionals that:
    - Reduces sales cycle
    - Increases competitive edge
    - Reduces staff turmoil and turnover
    - Produces higher margins
    - Provides improved sales leadership
    If you would like the complete course outline, please email cross@gocross.com or call 303-594-1694
  • How criminals are playing the gaming industry and what you can do about it
    How criminals are playing the gaming industry and what you can do about it
    Akamai Technologies Recorded: Nov 19 2019 61 mins
    Online security threats are more pervasive than ever, and games have become a primary target for attackers. And why wouldn't they be? These days, there’s real money to be stolen in the virtual world of gaming. Hackers reportedly stole 218 million personal player records from a major gaming company recently.

    Game developers have to think about security from the start to go beyond the cat-and-mouse game with hackers. How do you protect your game and users from the wide variety of threats today? How will this be different in the future? And how do you integrate this security with the rest of the game to ensure good performance?

    To learn how to avoid becoming the next victim in online security threats with gaming, don’t miss this VB Live event.

    You’ll learn:

    - How to protect your game and players from a growing amount of online security threats
    - The latest trends in credential abuse and account hacks in gaming
    - How web attacks are evolving and where they are headed in the future
    - How to integrate security best practices with the rest of the game for best performance

    Speakers:

    - Jonathan Singer, Sr. Manager, Global Games Industry, Akamai Technologies
    -Scott Adams, Founder & CEO, FraudPVP
    -Lonnye Bower, COO, ProbablyMonsters
    -Steve Ragan, Sr. Technical Writer, Akamai Technologies
    -Dean Takahashi, Lead Gaming Writer, VentureBeat
  • Top 10 Critical Concepts in Crisis Management Communications - November Update
    Top 10 Critical Concepts in Crisis Management Communications - November Update
    Thomas B. Cross Recorded: Nov 14 2019 21 mins
    This monthly update focuses on responding to critical crisis communications conditions. The world by all standards is not more stable but is actually significantly more vulnerable due to sabotage, espionage, and crisis’s of all kinds. A crisis management solution is a series of online tools/apps designed to assist, guide, track and manage all corporate communications activities in a timely manner. While we would like to think there is one term to describe responses in a crisis, there is not one type of crisis nor one word to cover all situations critical to any crisis communications. Increasingly, social networks are filled with toxic nonsense, mis and disinformation, weaponized media, shamers, haters, privacy violations, fake and deep fake which you cannot predict. You cannot react to all of this, you can only direct a strategy to manage personal and company messaging. Here are the top 10 reasons for acquiring and using a crisis management team as well as tools/apps as it is "not if but only when" a crisis, disaster or terrorist attack will happen.

    Here are the Top 10 Critical Concepts presented: Communications, Context, Contact, Collaboration, Connections, Consistency, Channels, Compliance, Cynchronicity and Customers. This 30-minute webinar will review, navigate and provide actionable tools to help you manage the upcoming crisis coming to you and your business.
  • Enterprise Sales Acceleration Introduction and Overview to B2B Professional Dev
    Enterprise Sales Acceleration Introduction and Overview to B2B Professional Dev
    Thomas B. Cross Recorded: Nov 11 2019 20 mins
    20-Minute Intro to ESL Program a Proven sales revenue acceleration across thousands of B2B sales professionals that:
    * Reduces sales cycle
    * Increases competitive edge
    * Reduces staff turmoil and turnover
    * Produces higher margins
    * Provides improved sales leadership
    * Is designed for Small, Medium, Major, Channel and Enterprise Markets
    * Addresses UC, Collaboration, IT, VAR, MSP, Cloud, Security and other providers and channel partners
    Schedule today for 2020 and BOGO
    https://www.linkedin.com/pulse/enterprise-sales-acceleration-b2b-professional-program-thomas-cross/?trackingId=LqjX%2Fh%2BOS5uTCIJKifPs5w%3D%3D
  • Introduction to Digital Meeting Technology ProCertification + Team Collaboration
    Introduction to Digital Meeting Technology ProCertification + Team Collaboration
    Thomas B. Cross Recorded: Nov 6 2019 29 mins
    This is a introduction to the half-day or full-day onsite and online course. This 30-minute webinar explores and expands on critical concepts of digital meeting technology (DMT) certification including teams collaboration for the live or webinar course. A CEO once said, "If you are boring face-to-face, you will still be boring via teleconferencing. More recently a leading VC investor added, "Technology only makes it worse." Overcoming not just the failings but building the means for increasing business performance improvement is core to Digital Meeting Certification. Key highlights:
    - Integration of digital meeting technologies (DMT) into business meetings from video, audio, graphic, augmented and AI
    - Using DMT for specific meeting types and using DMT to enhance overall business performance
    - SEAL team approach to better leadership - Speaker, Engagement, Audience & Logistics and other issues.
    - Improved Team Collaboration Techniques
    and other topics

    For scheduling email cross@gocross.com and for more info look at https://growthfundingnews.com/ for this and other onsite/online courses.
  • How Enterprise Architecture & Knowledge Graph Technologies Can Scale Efficiency
    How Enterprise Architecture & Knowledge Graph Technologies Can Scale Efficiency
    Alan Morrison and Sebastian Gabler Recorded: Oct 23 2019 62 mins
    Organizing data, for most of us, means Excel spreadsheets and folders upon folders. Knowledge graph technology, however, organizes data in ways similar to the brain – through context and relations. By connecting your data, you (and also machines) are able to gain context within your knowledge, helping you to make informed decisions based on all of the information you already have.

    So, how can enterprises benefit from this and scale?

    Join Scott Abel, The Content Wrangler, and his special guests, PwC Sr. Research Fellow for Emerging Tech, Alan Morrison, and Sebastian Gabler, Head of Sales of Semantic Web Company. Alan and Sebastian will tackle the importance of Enterprise Knowledge Graphs and how these technologies scale business efficiency.

    Learn about:
    • Application-centric development to data-centric approaches

    • How enterprise architects learn how to benefit from knowledge graphs: use cases

    • Learn which use cases fit well to which type of graph, and which technologies are involved

    • Undersand how RDF helps with data integration.

    • What is AI-assisted entity linking?

    • Understand data virtualization vs. materialization

  • Sea of Options: Navigating the Martech Marketplace
    Sea of Options: Navigating the Martech Marketplace
    David Pitta, BrightTALK | Sangram Vajre, Terminus | Karen Steele, LeanData | Jon Miller, Engagio Recorded: Oct 9 2019 48 mins
    The Marketing technology landscape is an endless shelf with countless offers, and lofty promises. The number of solutions on the market has doubled in the past three years to over 7000 vendors, each promising to revolutionize your tech stack.

    In this session, we sit down with 3 visionary Chief Officers who have grown their businesses by cutting through the noise of option-paralysis and built winning MarTech stacks.
  • Whole Nine Yards: Customer Experience From MQL to Upsell
    Whole Nine Yards: Customer Experience From MQL to Upsell
    Katie Nachtwey, BrightTALK | Carol Meyers | Lee Roquet, Yellowfin | Kim Hahn, Kustomer Recorded: Oct 9 2019 46 mins
    Customer experience is becoming a top priority for businesses and 2020 will be no different. Now more than ever, a good customer experience has the ability to affect success more than quality of product or service a company delivers. Research shows that 86 percent of buyers will pay more for a better experience, so how are you setting yourself apart from your competitors?

    Our panel of experts will dive into the importance of the entire customer journey, from collecting in-depth knowledge about your customers with key data to then personalizing their experience to ultimately entice loyalty.
  • If It Moves, It Will Move: Doubling Down on Rich Media Marketing
    If It Moves, It Will Move: Doubling Down on Rich Media Marketing
    Simon Gerzina, BrightTALK | Stephanie Stahl, Content Marketing Institute | John Williams, Verizon | Kevin Karnes, CleverTap Recorded: Oct 9 2019 52 mins
    Most businesses are producing brand content for marketing purposes, but web traffic is rapidly accelerating toward rich media dominance. Streaming content can improve engagement by 18x and more than double your won deal conversions.

    In 2020 content is no longer king, Rich engaging streaming content is king. Dive into streaming content to move customers or better yet, move them to action.
  • Ask the Marketing Expert: Rashmi Vittal, Conversica
    Ask the Marketing Expert: Rashmi Vittal, Conversica
    Rashmi Vittal, CMO, Conversica | Olivia Dassler, Marketing Program Manager, BrightTALK Recorded: Oct 9 2019 35 mins
    Join Rashmi Vittal, CMO at Conversica, and Olivia Dassler, Marketing Programs Manager at BrightTALK, for a special Ask the Expert conversation. During this Q&A, Rashmi will share insights on her overarching marketing strategy, her career trajectory, and tips for other marketing professionals. She'll also share her predictions for what the upcoming year has in store for B2B marketing.

    This session is part of our CMO Priorities & Predictions Summit which features some of the world’s leading B2B marketing executives. Walk away with best practices to manage your teams, strategies to successfully take products to market and inspiring ideas for driving marketing program success in the new year.
  • 8 High-Performance B2B Marketing & Sales Tactics to Accelerate Revenue Growth
    8 High-Performance B2B Marketing & Sales Tactics to Accelerate Revenue Growth
    Philippe Ruttens and Michael Humblet Recorded: Oct 9 2019 48 mins
    After helping +300 companies and CMOs to scale, Michael Humblet & Philippe Ruttens will share their most effective Marketing & Sales strategies and tactics to win customers and accelerate your pipeline.

    In this very hands-on keynote, Michael & Philippe will dig deep into 8 concrete cases & steps to prioritise your revenue marketing & sales tactics in 2020, and benefit from learnings gained at some of the most successful European scale-ups, corporates and help you grow faster. They will also cover through additional questions their own experience of working on both the Marketing & Sales sides, helping you to integrate both domains at best, measure your ROI jointly and accelerate your funnel conversion.

    About the speakers:

    Michael Humblet - Founder Chaomatic - maximising your revenue through winning sales strategies

    Michael Humblet is obsessed with designing, building and scaling sales engines and founder of Chaomatic, focused on unlocking & maximizing revenue growth trusted by over +207 companies. He is a seasoned sales strategist who served in different Sales Leadership functions.

    Philippe Ruttens – B2B ROI Marketing Coach

    Bringing over 25 years of experience as a B2B marketer, Philippe coaches CMOs and helps sales & marketing teams transform faster into ROI-driven revenue marketing centres of excellence. Leveraging his multi-sector consultant/interim manager expertise developed at firms like Accenture, EY, MasterCard and Iron Mountain, he combines his strategic demand generation vision with a pragmatic people- and ROI-focused operational approach to help teams achieve their commercial objectives faster. www.ruttens.com
  • The Journey from User Acquisition to Advocacy
    The Journey from User Acquisition to Advocacy
    Raghav Kumar, Head of Customer Marketing, Regional Marketing Lead - APAC, CleverTap Recorded: Oct 9 2019 41 mins
    Customer interactions and buying journeys are becoming increasingly complex. As a result, businesses looking to succeed need to determine how customers’ behavior and sentiment changes across different stages of the their lifecycle.
    In this session, we try to explore how businesses should optimize the customer experience right from being discovered, converting visitors into customers, retaining these customers and turning them into brand advocates.

    Agenda:
    - Understand the user journey from acquisition to advocacy
    - How businesses benefit from optimizing experiences across each of these lifecycle stages
    - How focusing on retention can increase CLTV (Customer Lifetime Value) and also help you in building brand advocates
  • Overview of Digital Meeting Technology Professional Certification
    Overview of Digital Meeting Technology Professional Certification
    Thomas B. Cross Recorded: Oct 8 2019 24 mins
    This 30-minute webinar will explore and expand critical concepts of digital meeting technology (DMT) certification for the live or webinar course. Long ago, a business leader said, "If you are boring face-to-face, you will still be boring via teleconferencing. More recently a leading VC investor added, "Technology only makes it worse." Overcoming not just the failings but building the means for overall business improvement is the core to Digital Meeting Certification. Key highlights: integration of digital meeting technology (DMT) into business meetings, using DMT for specific meeting types, using DMT to enhance overall business performance and other issues. For scheduling email cross@gocross.com and for more info look at https://growthfundingnews.com/ for this and other onsite/online courses.
  • Evan Kirstel's TECH Talks
    Evan Kirstel's TECH Talks
    Evan Kirstel & Tom Cross Recorded: Oct 4 2019 15 mins
    This is a weekly one-hour livecast with Evan Kirstel and Tom Cross discussing the highlights of the week titled: What’s REALLY UP and Down For the WEEK in TECH
    with Topics for Each Week
    - Customer Experience - Good, Bad, Ugly
    - Tech – Up’s and Down’s
    - Gadgets – Love/Hate
    - Ideas for Action
    - Random Weird Events
    - Coming Soon - Future Thoughts
  • An inside look at BrightTALK Channels - now with Talks!
    An inside look at BrightTALK Channels - now with Talks!
    Olivia Dassler, Marketing Programs Manager and Val-Pierre Genton, VP Growth at BrightTALK Recorded: Oct 2 2019 21 mins
    BrightTALK's recent release of Talks has set a new standard for webinars and videos. It is now easier than ever to reach new audiences with more inspiring webinars and videos.

    Join this short demo to learn how Fortune 500 companies to start-ups use BrightTALK to:
    - Increase webinar registrations and views
    - Make presenters’ lives easy and their talks more inspiring
    - Elevate the audience experience
    - Save time and simplify
  • Powerful Strategies for Keeping Your Technical Content Fresh
    Powerful Strategies for Keeping Your Technical Content Fresh
    Joe Gelb & Megan Gilhooly Recorded: Oct 2 2019 58 mins
    To provide a great self-service experience, you need to provide fresh content. But it’s about more than updating content regularly. It’s about making sure your documentation portal and customer interactions offer dynamic content and opportunities for immediate user feedback, actionable analytics, and more.

    The problem? As the amount of documentation in your organization grows, so too does the complexity of trying to maintain it all. So how do successful documentation teams keep up with an ever-expanding library? How do they reliably maintain the freshness and relevance of hundreds of thousands of pages?

    It’s never been easy. But recent innovations are making it much easier.

    Join Scott Abel, The Content Wrangler, and his special guests, Joe Gelb, President and Head of Business Development at Zoomin Software, and Megan Gilhooly, VP of Customer Experience at Zoomin Software, for this free one-hour webinar. Joe and Megan will reveal strategies for maintaining content freshness and creating personalized content experiences, using case studies to demonstrate how you too can get the most value out of your technical content.

    Joe Gelb has over twenty years of experience helping enterprises implement, maintain and capitalize on structured content. At Zoomin, he has spearheaded the development of advanced technology solutions for dynamic content delivery.

    Megan recently joined Zoomin after serving as Senior Manager of Content Strategy at Amazon Web Services. Previously, she was Director of Information Experience at Ping Identity, and Director of Technical Communications at INVIDI Technologies.
  • Content or Distribution: Which Comes First?
    Content or Distribution: Which Comes First?
    Simon Gerzina (VP & Managing Director, BrightTALK) & Jeff Kunken (Director, Creative Accounts, BrightTALK) Recorded: Sep 25 2019 60 mins
    Having a great concept and plan for producing a video project is only the beginning. With any rich media project, thinking through the objective and audience from the beginning is key to getting ROI. Equal emphasis should be placed on the eyes for the project as the project itself. The goals of the project must be specific and defined, with distribution and production following this.

    In this session, Simon Gerzina and Jeff Kunken from BrightTALK will discuss how to take a holistic approach to planning your video projects with an emphasis on the distribution strategy to achieve better results and greater ROI. You will also hear from marketers on how their KPIs and goals directly shape webinar and video strategy.
  • Ultra AI - Building Corporate Intelligence Agency (CIA) - Part 1
    Ultra AI - Building Corporate Intelligence Agency (CIA) - Part 1
    Thomas B. Cross Recorded: Sep 24 2019 31 mins
    Business Espionage & Sabotage Seminar on Building a Corporate Intelligence Agency (CIA)
    "Competitors have this time prevented us from knowing enough about them; but we have not prevented them from knowing far too much about us.”
    Critical analysis on building an ultra artificial intelligence and quantum computing for business intelligence gathering, internal and external threat assessment, competitive intelligence, customer assessment and actions and more.
  • Creating Simplified Graphics with Snagit!
    Creating Simplified Graphics with Snagit!
    Daniel Foster, Strategy Lead, TechSmith Recorded: Sep 24 2019 61 mins
    Simplified User Interface (SUI) graphics are a modern approach for technical writers to explain user interfaces or concepts visually, while avoiding some of the pitfalls of typical screenshots. This visual treatment for graphics is user-friendly, facilitates localization and updating, and is easy to create.

    Join Scott Abel, The Content Wrangler, and his special guest, Daniel Foster, Strategy Lead, TechSmith Corporation for this free, one-hour webinar.
     
    Daniel will cover the advantages of SUI, how these graphics are being used to save companies time and money, and how you can easily create these innovative graphics with Snagit. He’ll also share original research that quantifies (in time and dollars) the impact of images and video on understanding, retention of complex information, task completion, and productivity. Finally, Daniel will wrap up the presentation with a sneak peak at what’s to come in Snagit 2020!
  • Three Steps to Authentic Connections in B2B
    Three Steps to Authentic Connections in B2B
    David Pitta, CMO, BrightTALK and Val-Pierre Genton, VP Product Marketing, BrightTALK Recorded: Sep 18 2019 60 mins
    In today’s B2B marketplace, competition is fierce. Buyers fall prey to one-size-fits-all marketing campaigns and pushy sales calls that often leave them feeling confused and uncertain in their decision. As the marketing landscape evolves, the word authenticity has become more and more applicable.

    So, how do you prove your commitment to the customer through genuine content, ultimately winning their hearts and minds? In this live webinar, BrightTALK’s CMO David Pitta and VP, Product Marketing Val-Pierre Genton explain why authenticity matters and how to leverage this concept across your content, marketing, and sales processes.

    In this webinar you’ll learn:
    · How to tell authentic stories with your marketing content
    · How to cultivate authentic buyer connections
    · How to ground your decisions on authentic results
  • Taxonomy and Metadata: DITA Content That's Easy to Find, Manage, and Reuse
    Taxonomy and Metadata: DITA Content That's Easy to Find, Manage, and Reuse
    Jarod Sickler, Information Developer Recorded: Sep 18 2019 61 mins
    Your content architecture is the foundation for better content management within your organization. That’s why it’s vital to have a strategy for taxonomy and metadata in DITA.

    Developing a robust taxonomy and metadata strategy will help you create content that is easy to find, easy to manage, and easy to reuse.

    Join Scott Abel, The Content Wrangler, and his special guest, Jarod Sickler, Information Developer for Jorsek LLC, the makers of easyDITA, for this free one-hour webinar.
  • Product Experiences: A/B Testing for Better App Design
    Product Experiences: A/B Testing for Better App Design
    Alexandra Moeser, Jay Magdani Dec 17 2019 4:30 pm UTC 23 mins
    Every day, product managers make important decisions about feature design, pricing, user flow, messaging and countless other variables to build a customer-centric product.

    Product Experiences gives product teams the power to easily test ideas on controlled segments. A/B testing app UI and UX flows removes guesswork and provides actionable data to improve the app experience.

    In this webinar, learn how to:

    - Optimize app design to improve customer lifetime value and increase retention
    - Create effective goals and hypotheses with our proven best practices
    - Reduce cart abandonment and increase sign-ups
    - Save hours of developer time and make fewer App Store submissions
  • How to Be Successful as an Information Development World Speaker
    How to Be Successful as an Information Development World Speaker
    Scott Abel Jan 7 2020 7:00 pm UTC 15 mins
    Watch this short video to help you understand what the goals are for presenting at Information Development World.