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Operations

  • Optimize Salesforce by Removing Data Barriers Between IT and Campus
    Optimize Salesforce by Removing Data Barriers Between IT and Campus
    Jeff Jones, Director of Information Systems, Fresno Pacific University, Douglas Louie, Director of Product Marketing, Informa Recorded: Dec 5 2019 30 mins
    As the Director of Information Systems at Fresno Pacific University, Jeff Jones was charged with optimizing the student information system. Moving from the legacy student information system to Salesforce necessitated the integration of many different databases. Come and learn how Fresno Pacific University increased visibility into student data, reduced integration time from weeks to a matter of days, and no longer needed to search for niche software when future integration needs arose.
  • The Tale of the Structured Closet: How Structured Content Saves Time & Money
    The Tale of the Structured Closet: How Structured Content Saves Time & Money
    Val Swisher Recorded: Dec 5 2019 56 mins
    This webinar introduces the basics of structured authoring. We will discuss what structured authoring is, how it differs from unstructured writing, the tools you need to support it, and more. If you don’t know what structured authoring is, or if you have lingering questions about the topic, this webinar is for you.

    What you will learn:
    * The differences between unstructured writing and structured writing
    * How to organize structured content
    * What a taxonomy is and how to use it
    * How structured content separates text from format
    * How translation works in a structured environment
  • What’s New in Operations Bridge Cloud Monitoring
    What’s New in Operations Bridge Cloud Monitoring
    Harald Burose, Director, Product Management and Wes Cooper, Product Marketing Manager, Micro Focus Recorded: Dec 5 2019 54 mins
    The cloud has revolutionized the way businesses transform and operate in the digital economy, but with over 90% of enterprises using multiple cloud vendors, it has also created a new dimension of complexity for IT Operations. Many organizations simply can’t fix cloud issues fast enough to avoid impacting user productivity.

    So, what’s the answer to managing a multi-cloud and on-premises environment more effectively?

    Join us on this webcast to find out how Micro Focus Operations Bridge can help you:

    • Consolidate cloud and on-premises monitoring to better manage the complexity and costs of your IT Operations
    • Automatically correlate all monitoring data across the entire service and provide insight into the most important data
    • Automate the process of remediating issues to improve the speed and responsiveness of your IT teams
  • ITIL4 - What’s new and why IT service professionals should care
    ITIL4 - What’s new and why IT service professionals should care
    Andrew Vermes, Senior Consultant, Kepner-Tregoe Recorded: Dec 5 2019 59 mins
    Frameworks are necessary tools for any enterprise. The more complex our IT infrastructures become, the more we need them for effective governance. Information Technology Infrastructure (ITIL), a catalog of best practices considered the gold standard has been updated. ITIL4 builds on the best of ITIL and provides a set of principles to accelerate your continuous improvement journey.

    This webinar is designed to help IT service professionals make key decisions by resolving these questions:
    •Should we “upgrade” to ITIL4?
    •How does ITIL4 help us with our DevOps journey?
    •If we already have a framework such as IT4IT™, KCS ® or one we’ve developed internally, what is new to be learned?

    Andrew Vermes has been with KT for 25 years. He is a master at improving IT service performance and has done so at organizations including Dell and Siemens. He regularly leads sessions for the IT Service Management Forum (itSMF) on Incident Management, Problem Management and other topics related to continuous improvement for IT delivery.

    Kepner Tregoe is a pioneer in effective thinking for problem-solving for over 60 years.
  • Building a Unified Approach to Cyber and Physical Security
    Building a Unified Approach to Cyber and Physical Security
    Brian Lozada Recorded: Dec 5 2019 63 mins
    In today’s increasingly interconnected world, risk can come from anywhere in the physical or cyber realms. As a result, corporate security teams need to develop an integrated and coordinated approach to their security operations, incorporating cyber security into their physical security frameworks.

    From cyberthreats that lead to safety threats, to information breaches that facilitate theft, a sophisticated security operation must have visibility across the entire risk landscape. Hear from Dataminr's Chief Information Security Officer for a discussion about:

    – New risks posed by the cyber world
    – The need for a comprehensive physical and cyber security strategy
    – Case studies that demonstrate ways in which a siloed approach to security leaves companies exposed to greater risk
    – How to use cyber intelligence to inform your broader security decisions
  • Blue Prism RPA Platform Demo | The Building Blocks of Automation
    Blue Prism RPA Platform Demo | The Building Blocks of Automation
    Brian Albertelli, Solution Engineer and Lisa Hackbarth, Global Marketing Recorded: Dec 5 2019 49 mins
    Join us for a 45-minute, interactive live demo. We’ll show you how Blue Prism’s connected-RPA platform works and answer your questions live.

    With the advent of Robotic Process Automation (RPA), today, humans and Digital Workers are working side by side.

    But how does it actually work?

    If you’re ready to see Blue Prism’s Intelligent Automation in action, join us for our next 45-minute demo where we’ll showcase the simplicity and security of the leading RPA platform on the market.

    In this foundational look at what it takes to implement Blue Prism connected-RPA, you will:
    • Experience the integral role that the human worker plays in our evolving workforce
    • Take a tour of the Blue Prism Process and Object Studio where you’ll teach your Digital Workers what to do and how to do it
    • Learn how to incorporate our pre-built, out-of-the-box processes without the need for coding, and get your Digital Workforce up and running quickly
    • See examples of processes that Digital Workers can help to automate
    • Learn how to manage your Digital Workers to achieve maximum productivity using the included Control Room, Work Queues, and Scheduler
    • Get a detailed look at Blue Prism’s security, access control, and audit log features that reduce automation audit risk

    Ready to unleash the human potential at your organization by freeing up your team to do the valuable, skilled work they were hired to do? Register to view the demo to take the next step on your digital transformation journey and get ready to see what’s possible.
  • AI-Powered Streaming Analytics for Real-Time Customer Experience
    AI-Powered Streaming Analytics for Real-Time Customer Experience
    Vishwa Belur, Director Product Management, Preetam Kumar, Product Marketing Manager Recorded: Dec 4 2019 50 mins
    What’s the best way for businesses to differentiate themselves today? By delivering a unique, real-time customer experience across all touch points—one that is based on a solid, connected business strategy driven by data and analytics insights.
    But interacting with customers in real time and in a relevant, meaningful way can be challenging for organizations with disparate sources of data, including at the edge, on-premises, and multi-cloud.
    To get maximum value and insight from customer data, you need a data management framework that can do three things:
    1) Sense - Capture event data and streaming data from sources such as social media, web logs, machine logs, and IoT sensors.
    2) Reason - Automatically process, correlate, and analyze this data to add context and meaningful insights.
    3) Act – Respond and take automated action in a reliable, timely, and consistent way.

    Join this webinar to learn how to:
    - Manage the entire end-to-end sense-reason-act process at any latency with an AI-powered streaming solution
    - Automate data management processes and guide user behavior for real-time streaming analytics with AI
    - Gain a clear understanding of how to use Spark Structured Streaming for data engineering using an intelligent data streaming solution that unifies streaming and batch data to deliver next best actions that improve customer experience
  • From Homegrown to Commercial PIM: Transition Strategies for Success
    From Homegrown to Commercial PIM: Transition Strategies for Success
    Alison Tran, Client Partner, EIS; Chantal Schweizer, Principal Consultant, EIS Recorded: Dec 4 2019 53 mins
    As your business and product data complexity grows, so too may your need for an enhanced PIM system that accounts for numerous operating units, separate companies, global operations, and more.

    How do you judge whether you are ready to jump from your homegrown solution? And if you’re ready to make the jump, what is the best path to ensure that you transition from one system to another successfully?

    In this session you will learn:

    * The milestones that signal your readiness to take on a commercial PIM
    * Best practices when making the transition to a commercial PIM
    * How to align your PIM strategy to a logical data model

    SPEAKERS
    Alison Tran, EIS, Client Partner, brings over 14 years of business and technology consulting experience in technology adoption, software implementation, organizational redesign, change management and process reengineering.
    Chantal Schweizer, EIS, Principal Consultant, a senior information organization professional with over 10 years experience in product information and taxonomy design.
  • The Critical Update - 4Q 2019: Ten Data Center Industry Trends for 2020
    The Critical Update - 4Q 2019: Ten Data Center Industry Trends for 2020
    Andy Lawrence - Exec. Director of Research, Rhonda Ascierto - VP of Research, Dr. Rabih Bashroush - Research Director Recorded: Dec 4 2019 60 mins
    Join us for a discussion of some of the top trends in data centers for 2020. We will examine an industry that is expanding confidently, especially at the edge, attracting new investors and increasingly embracing new technologies. But there are some challenges to be faced in the new year, especially in the areas of resiliency, staffing, environmental impact and energy use.

    What should stakeholders expect in 2020? And which innovations will make a difference? Which have been overstated? Is the challenge of distributed resiliency being solved, or is it getting worse?
  • A Marketer's Introduction to Customer Data Platforms
    A Marketer's Introduction to Customer Data Platforms
    Jim Kelly, Principal Consultant at BlueVenn Recorded: Dec 4 2019 32 mins
    Confused about Customer Data Platforms? You’re not alone. It can be a relentless challenge trying to keep up with new technologies - not to mention all the acronyms and buzzwords that come along with them.

    In this webinar, we’ll take you through the core elements of what makes a Customer Data Platform and why your organization might need it.
  • How AI is transforming customer reviews into crucial business intelligence
    How AI is transforming customer reviews into crucial business intelligence
    Trustpilot Recorded: Dec 3 2019 61 mins
    Getting a ton of customer reviews is great. But if you don't have a way to analyze them for patterns and trends, you're missing out on some business-changing data. Artificial intelligence now offers a fast, efficient, and cost-effective way to unlock insights from your reviews, highlighting trends and customer pains automatically. That means you can focus your time on solving customer issues instead of chasing them down, and learn what it takes to delight, surprise, and keep your customers coming back.

    Join this VB Live event to learn how AI, natural language processing, and machine learning can help you become more customer-focused, turn good feedback into great product, improve the areas that need your attention, uncover what really matter to your customers, and more.

    Registration is free!

    You'll learn:

    * How to find themes in your customer reviews so that you can fix the real pain points instead of putting "band-aids" on each unhappy customer

    * Steps to guide your business decisions around what your customers say they want, not what you think they want

    * The importance of addressing your most common negative issues first to see an immediate change in your customer satisfaction level

    * The concept of always improving your customer experience -- searching for trends in your good reviews to turn them into great reviews

    Speakers:

    * Ramin Vatanparast, Chief Product Officer, Trustpilot
    * Chris Hausler, Senior Data Science Manager, ZenDesk
  • Blue Prism RPA Platform Demo | The Building Blocks of Automation
    Blue Prism RPA Platform Demo | The Building Blocks of Automation
    Corey Donohue, Solution Engineer and Lisa Hackbarth, Global Marketing Recorded: Dec 3 2019 52 mins
    Join us for a 45-minute, interactive live demo. We’ll show you how Blue Prism’s connected-RPA platform works and answer your questions live.

    With the advent of Robotic Process Automation (RPA), today, humans and Digital Workers are working side by side.

    But how does it actually work?

    If you’re ready to see Blue Prism’s Intelligent Automation in action, join us for our next 45-minute demo where we’ll showcase the simplicity and security of the leading RPA platform on the market.

    In this foundational look at what it takes to implement Blue Prism connected-RPA, you will:
    • Experience the integral role that the human worker plays in our evolving workforce
    • Take a tour of the Blue Prism Process and Object Studio where you’ll teach your Digital Workers what to do and how to do it
    • Learn how to incorporate our pre-built, out-of-the-box processes without the need for coding, and get your Digital Workforce up and running quickly
    • See examples of processes that Digital Workers can help to automate
    • Learn how to manage your Digital Workers to achieve maximum productivity using the included Control Room, Work Queues, and Scheduler
    • Get a detailed look at Blue Prism’s security, access control, and audit log features that reduce automation audit risk

    Ready to unleash the human potential at your organization by freeing up your team to do the valuable, skilled work they were hired to do? Register to view the demo to take the next step on your digital transformation journey and get ready to see what’s possible.
  • Boosting User Adoption for your OMi, NA and NNMi Network Operations Software
    Boosting User Adoption for your OMi, NA and NNMi Network Operations Software
    John Butot, Micro Focus Recorded: Nov 28 2019 47 mins
    Did you know that there’s a 96% shortfall in trained network professionals in the world? Organizations struggle to provide effective on-boarding and network operators find it difficult to understand the new network automation applications and monitoring tools.

    Micro Focus Operations Manager (OMi), Network Automation (NA), Network Node Manager (NNMi) are leaders in the IT Network Operations domain. Our Adoption Readiness Tool (ART) delivers structured on-boarding, continuous enablement, and quick access to support content that boosts the user adoption of your network operations team.

    Reserve your seat for our webinar where you will learn about:
    • The 3 key ingredients to boost user adoption rates of your Network Operations Software
    • Effective on-boarding with Micro Focus simulation-based training for OMi, NA and NNMi
    • Best practices for documenting network operating procedures and runbooks
    • Customer success stories

    You will also see live demos, showing how to auto-generate Try-Me simulations, product demonstration videos, and step-by-step runbooks.

    Work Smart and start using ART
    Can’t make it to any of the live sessions? Register your seat to receive the presentation materials and recording of the live session. Micro Focus ART is a Software Education product and our consultants are specialists in implementing enablement and adoption programs. Learn more at www.microfocus.com/training and feel free to contact us if you have any questions, at https://microfocus.viewcentral.com/events/uploads/microfocus/contact.html.

    Visit the ART product page for more information here, www.microfocus.com/software/art,
    and try a sample from our simulation-based training here, https://inter.viewcentral.com/events/uploads/microfocus/art-demos.html.
  • What´s New: Informatica Enterprise Data Catalog & Enterprise Data Preparation
    What´s New: Informatica Enterprise Data Catalog & Enterprise Data Preparation
    Thomas Bodenmüller-Dodek und Sören Eickhoff, Senior Product Experts, Informatica Recorded: Nov 28 2019 51 mins
    In diesem Webinar unserer Big Data im Fokus Reihe zeigen wir Ihnen, wie ein unternehmensweiter Datenkatalog Struktur in das Datenchaos bringt und wie man in Kombination mit Data Preparartion bzw. Data Wrangling direkt in die Nutzung der Daten kommt.
    Mit praxisnahen Beispielen aus Kundensituationen und einem Einblick in die Informatica Werkzeuge können Sie sich auf ein interaktives Webinar freuen. Außerdem stellen wir Ihnen die wichtigsten Neuerungen aus dem 10.2.2 Release vor.
  • Accelerating Customer Performance via Strategic Customer Assessments
    Accelerating Customer Performance via Strategic Customer Assessments
    Thomas B. Cross Recorded: Nov 26 2019 23 mins
    In this 30-minute webinar, we will explore the means for accelerating company revenue by increasing performance of their customers using strategic assessments. Here are the Top-10 Topics presented.
    1 - Customer – now and forever will always be about the customer.
    2 - Content - the words, images, ideas, AI abstractions or messages you use to communicate to the customer.
    3 – Channels Media – what mainstream and other media channels are customers using now and will use?
    4 - Channels of Distribution – build “agile” sales channel models adapting to known and emerging markets designed to reduce enterprise sales cycles.
    5 – Connections - the means for networking with other businesses, industry, government and others.
    6 - Communications - the unique organization processes that occur between companies and customers.
    7 - Collaboration - organizational thought leadership for content development and delivery processes.
    8 - Call to Actions – driving behavior without which nothing happens.
    9 - Crisis - chaos, buzz, glitz, hate, squawk, gossip, glam and anything you can imagine being said for or against you.
    10 - Coming Sooner - the race to zero and competition is not just coming soon but sooner.
  • Enterprise Sales Acceleration Introduction and Overview to B2B Professional Dev
    Enterprise Sales Acceleration Introduction and Overview to B2B Professional Dev
    Thomas B. Cross Recorded: Nov 26 2019 25 mins
    This is a 20-minute overview of the Enterprise Sales Development Professional Development Program - a 1-4 day course for direct/strategic and upmarket channel partners to accelerate their revenues. This course has proven sales revenue acceleration across thousands of sales professionals that:
    - Reduces sales cycle
    - Increases competitive edge
    - Reduces staff turmoil and turnover
    - Produces higher margins
    - Provides improved sales leadership

    If you would like the complete course outline, please email cross@gocross.com or call 303-594-1694
  • RPA-Crashkurs: So starten Sie Ihr erstes Automation-Projekt
    RPA-Crashkurs: So starten Sie Ihr erstes Automation-Projekt
    Ricardo Ullbrich, Blue Prism; Felix Körner and Patrick Bienia, Ernst & Young Recorded: Nov 26 2019 54 mins
    Best Practices & Live Demo – RPA verstehen & erfolgreich in Ihrem Unternehmen umsetzen

    18 Stunden durchschnittlich verlieren Mitarbeiter pro Woche an unproduktiven Aufgaben . Dabei könnten viele Aufgaben automatisiert und so kostbare Zeit für die Kernaufgaben freigesetzt werden! Wie das geht? Mit Robotic Process Automation (RPA). Wiederholende Routinearbeiten können künftig von einer Software übernommen werden und geben dadurch den Mitarbeitern mehr Zeit für die wirklich wichtigen Aufgaben.
    In einem Webinar zeigen Blue Prism und Ernst & Young gemeinsam und in komprimierter Form, wie mit „Connected-RPA“ Unternehmensprozesse in eine Automation-Software überführt werden können.

    Work Smart – Save Time

    5.000 Entscheidungsträger und Mitarbeiter wurden zum Thema RPA befragt. Angst durch RPA ersetzt zu werden, besteht beim Großteil der Mitarbeiter nicht. Wagen Sie also den Schritt und begeben Sie sich auf eine neue Ebene der Digitalisierung.

    In unserem Live Webinar zeigen wir CFOs auf, wie sie mittels RPA erfolgreich Prozesse in ihrem Unternehmen automatisieren können, welche Vorteile ihnen die RPA-Software bietet und wie der aktuelle Forschungsstand ist.

    Alle Webinar-Inhalte auf einem Blick:

    •Einführung in die RPA-Welt.
    •Wie sich Konzerne, mittlere und kleine Unternehmen die Vorteile von RPA zunutze machen können.
    •Welche praktischen Erfahrungen aus Best Practices Unternehmen heute schon anwenden können (Beispiele und Kostenindikation).
    •Ein Blick ins Innere: So funktioniert die Automation-Software (Demo)


    Presenters:
    •Ricardo Ullbrich, Partner Solution Consultant, Blue Prism GmbH
    •Felix Körner, Manager und RPA Lead FAAS, EY
    •Patrick Bienia, Manager in der prüfungsnahen Beratung, EY
  • Data Governance & Automatisierung: Neue Erkenntnisse aus Ihren Daten gewinnen
    Data Governance & Automatisierung: Neue Erkenntnisse aus Ihren Daten gewinnen
    Dagmar Hillmeister-Müller - Data Governance Sales Specialist │ Bettina Engelen - Data to Value Specialist Recorded: Nov 26 2019 45 mins
    Data Governance betrifft das gesamte Unternehmen. Ihre Umsetzung verlangt neben technischen Vorgaben vor allem auch die enge Zusammenarbeit zwischen allen Beteiligten, um gemeinsam die Unternehmensdaten kontinuierlich zu verbessern, insbesondere im Hinblick auf die Verfügbarkeit, Integrität und Vertrauenswürdigkeit aller Daten.

    Bei einem unmethodischen, unstrukurierten Vorgehen oder gar manueller Herangehensweise wird Data Governance in aller Regel zu einer zeitaufwendigen Herkulesaufgabe. Durch Automatisierung wird Data Governance allerdings in die Praxis umsetzbar und leistungsstark.

    In diesem Webinar sprechen wir darüber, wie durch KI- und Machine-Learning die „intelligente Automatisierung von Data Governance“ möglich wird, und basierend hierauf
    • das Auffinden aller Daten im Unternehmen erfolgt, eine kontinuierliche, hohe Datenqualität sichergestellt wird, die Anwendung und Einhaltung von Data Governance Richtlinien sowie Verantwortlichkeiten umgesetzt werden und die Daten immer dem Zweck entsprechend genutzt werden können (Fit for Purpose)
    • strategische Unternehmensinitiativen schneller umgesetzt, unternehmenseigene und gesetzliche Vorschriften verlässlich eingehalten sowie gegenüber dem Wettbewerb Geschwindigkeits- und Kostenvorteile erzielt werden können.
  • Helping Remote Team Members Be Successful
    Helping Remote Team Members Be Successful
    Kevin Eikenberry, The Remarkable Leadership Expert Recorded: Nov 25 2019 45 mins
    You have hired people or moved people to work away from the office, but are you setting them up to succeed? Working remotely can be a great opportunity. It can also be stressful. For all the independence, control, and ability to work without interruption remote work allows, virtual workers can also feel isolated, frustrated and disengaged. It doesn’t have to be that way.

    In this session, best-selling author Kevin Eikenberry outlines key strategies to help organizations and leaders support remote team members. He will also share ideas specifically for individual remote team members to get more value and productivity from working remotely.

    You will learn:

    1.How to apply the 3 P Model of Remote Work
    2.A broader way to define success as a remote worker
    3.How to be more engaged and collaborative as a remote worker
    4.At least five ways to get better results when working remotely
  • Overview of Enterprise Sales Acceleration – Professional Development Program
    Overview of Enterprise Sales Acceleration – Professional Development Program
    Thomas B. Cross Recorded: Nov 22 2019 19 mins
    This is a 15-minute overview of the Enterprise Sales Development Professional Development Program - a 1-3 day course for direct/strategic and upmarket channel partners to accelerate their revenues. This course has proven sales revenue acceleration across thousands of sales professionals that:
    - Reduces sales cycle
    - Increases competitive edge
    - Reduces staff turmoil and turnover
    - Produces higher margins
    - Provides improved sales leadership
    If you would like the complete course outline, please email cross@gocross.com or call 303-594-1694
  • Influence Customer Decision-Making from Within
    Influence Customer Decision-Making from Within
    Jeffrey Lipsius, The Customer Awareness Expert Recorded: Nov 21 2019 43 mins
    As a salesperson, can you remember a time when you said all the right things but your customer still wouldn’t buy? The problem wasn’t you. We all observed that decision-making ability varies between customers. Since your customer’s decision process is internal, it’s hidden from view. You can’t control it, but this doesn’t mean you can’t influence it for the better. In this webinar we’ll examine the customer’s internal decision process. We’ll present ways for you to influence decision-making in a positive way.

    You will learn:

    How to influence customer decision making without power struggles
    The importance of facilitating high quality buying decisions
    How you and your customer can work together as a team
  • Delivering a Hyper-Local Supply Chain Experience at Scale
    Delivering a Hyper-Local Supply Chain Experience at Scale
    Jim Hendrickson, Professor of Supply Chain at Ohio State University Recorded: Nov 21 2019 47 mins
    Featuring research from Jim Hendrickson, Prof. of Logistics at Ohio State University. Jim will share his insights on changing consumer preferences and the pressure this is adding to supply chain organizations to increase flexibility and speed in their operations.
  • Conheça os resultados do estudo Hybrid Operations e suas principais conclusões
    Conheça os resultados do estudo Hybrid Operations e suas principais conclusões
    Bruno Leal Magalhães e Bruno Michel Brito Recorded: Nov 21 2019 54 mins
    Você é o nosso convidado para o Webinar sobre o estudo de Hybrid Operations, onde o papel da automação é abordado como um dos tópicos mais relevantes no campo atual da Transformação Digital na América Latina. Entenda como essa nova metodologia revoluciona e potencializa o mercado por meio da integração entre os recursos tecnológicos e as capacidades humanas.
  • Combining the Power of RPA & AI
    Combining the Power of RPA & AI
    Ohad Barnoy, VP Customer Success, Kryon; Darren Cheng, Sr. Customer Services Expert, Kryon Recorded: Nov 21 2019 21 mins
    The advent of enterprise AI is creating an opportunity for automation deployments to become smarter and more durable. Kryon's VP Customer Success Ohad Barnoy leads a discussion on the customer areas where RPA and AI can make the biggest difference while covering how to:

    -Ensure end-to-end process optimization through an enterprise wide automation and AI strategy
    -Implement RPA fueled by AI to reduce human efforts in customer contact
  • Future of RPA: Behind the Scenes at Blue Prism's AI Research Labs
    Future of RPA: Behind the Scenes at Blue Prism's AI Research Labs
    Jacques Cali | Dave Moss | Colin Redbond | Kevin Whittingham | Paul Nerger Recorded: Nov 21 2019 44 mins
    How will RPA function in the future? What exciting things are on the horizon?

    Join us for a spotlight session from Blue Prism World 2019 on Blue Prism’s AI Research Labs and Decipher. We’ll share the secret on how to create intelligent, adaptable digital workers that learn from people. You won't want to miss this session!

    Speakers:
    - Jacques Cali, Director of Research, Blue Prism
    - Dave Moss, CTO and Co-Founder, Blue Prism
    - Colin Redbond, Head of Technology, Strategy and Architecture, Blue Prism
    - Kevin Whittingham, Head of Product, Blue Prism
    - Paul Nerger, VP Digital Exchange, Blue Prism
  • How to Stay Ahead of a Crisis, and What to Do if You Can't
    How to Stay Ahead of a Crisis, and What to Do if You Can't
    Nicholas Holder, Dataminr Dec 10 2019 3:00 pm UTC 31 mins
    During a crisis, a quick and effective response is imperative to mitigating reputational and operational risk. So, how do you ensure you have a strategy and team in place to prevent an incident becoming a crisis?

    This webinar, discusses how risk professionals can stay ahead of crisis situations so as to protect your brand’s reputation and its stakeholders. Watch it to learn:

    – Tactics for building a crisis response plan
    – How to identify an issue on social media before it develops into a crisis
    – How other brands successfully (or not) prepared themselves to mitigate risk
  • DevOps - da infraestrutura como código IaC, à colheita de KPI’s na prática
    DevOps - da infraestrutura como código IaC, à colheita de KPI’s na prática
    Fabio Jose Moraes e Dielly Rodrigues Vial Dec 11 2019 5:00 pm UTC 60 mins
    Uma imersão para saber como provisionar uma infraestrutura como código utilizando Terraform, Aws, Docker, Ansible e Jenkins, e como medir indicadores em DevOps.
  • How to Enhance Customer Experience with Communication Apps on Barcode Scanners
    How to Enhance Customer Experience with Communication Apps on Barcode Scanners
    Todd Carothers, Chief Revenue Officer, CounterPath and Greg Henry, VP Client Solutions, Barcoding Inc. Dec 11 2019 6:00 pm UTC 45 mins
    In this age of instant gratification and rapid fulfillment, consumers expect to find what they want quickly.

    How can businesses become agile and quick-moving while facing fierce competition? While handheld computers, scanners and rugged devices are being used for inventory management and other functions in retail, manufacturing, transportation, healthcare, and hospitality environments, the path to higher organizational productivity and competitive edge lies in transforming processes without having to reinvent the wheel. By empowering these devices with portable phone, messaging and collaboration capabilities, businesses can future-proof their employee communications and provide a better standard of support to their customers.

    Co-presented by industry leaders Barcoding and CounterPath, this webinar highlights how voice and messaging solutions when integrated with handheld computing devices improves communication, employee productivity and the customer experience.

    Join to learn how advanced Unified Communication solutions transform handheld computing devices into an extension of the existing corporate phone system. Incorporating voice and messaging functionality with handheld and scanning devices improves the ROI by delivering new and increased functionality.

    This webinar will cover:

    • Emerging trends in mobile and handheld computing
    • How VoIP and messaging solutions are enhancing customer satisfaction and employee productivity
    • Benefits of Unified Communications as part of an omnichannel strategy
    • How VoIP solutions increase the ROI for mobile computing solutions
    • How to remotely deploy and manage your voice and messaging solutions across your handheld devices from a centralized provisioning platform
  • The Right (and Wrong) Way to Bring Documentation into Your Knowledge Base
    The Right (and Wrong) Way to Bring Documentation into Your Knowledge Base
    Lawrence Orin Dec 11 2019 6:00 pm UTC 60 mins
    Your company has invested in purchasing a Customer Relationship Management (CRM) platform, and your colleagues are expecting to add documentation to its knowledge base. But knowledge bases were built for standalone support articles, not complex publications and hierarchical task-based content. So how can you use a CRM to publish your product documentation?

    Join Scott Abel, The Content Wrangler, and Lawrence Orin, Product Evangelist & Customer Implementation Expert at Zoomin, to learn how these two types of content can work well together.

    Whether you’re a documentation manager, support professional, or CRM user or administrator, here are some key takeaways you’ll gain from this one-hour webinar:

    1) Understand the problems of housing product documentation in a typical knowledge base.
    2) Help others in your organization understand the differences between support content and product content.
    3) Learn how you can have the best of both worlds: a complete docs experience in knowledge bases like Salesforce or ServiceNow.
  • The 3 product experimentation pitfalls & how to avoid them
    The 3 product experimentation pitfalls & how to avoid them
    Jon Noronha, Director of Product Management at Optimizely Dec 11 2019 6:00 pm UTC 60 mins
    To make the most of the products they design, product teams need to keep iterating, time and again. Experimentation is an incredibly powerful technique — the trick is choosing the right metrics to measure. Choose the wrong ones and you've A/B tested yourself into a hole, and sent your product in exactly the wrong direction. It's time wasted, opportunities wasted, and a big hit to your budget.

    Join this VB Live event now and come away with a blueprint for avoiding the experimentation mistakes and faulty A/B testing habits that can lead product teams down the wrong path, the common errors product teams encounter, tips to avoid pitfalls, and more.

    Registration is free here!

    You'll learn about:

    -The most common mistakes product teams make when running experiments
    -Which metrics correlate best with your business’s success
    -Strategies to scale experimentation across multiple teams and squads
    -How the world’s top technology companies are able to experiment on all product decisions

    Speakers:

    -Jon Noronha, Director of Product Management at Optimizely
  • Improving Your Agent Experience, One Step at a Time
    Improving Your Agent Experience, One Step at a Time
    Chris Hanna (Evolving Management); Gayathri "G3" Krishnamurthy (NICE inContact); Roy Atkinson (moderator) Dec 11 2019 7:00 pm UTC 60 mins
    Recent research on the state of agent experience and engagement in today’s contact centers revealed how and why agent experience (AX) is foundational for good customer experience (CX), and how organizations are measuring AX. Based on this and earlier research on the topic, ICMI has developed a maturity model for AX.

    In this webinar, we’ll explore the maturity model, as well as the underlying research, and explain how organizations can improve AX one step at a time, netting better results for the organizations and for their customers.

    Attendees will learn:
    - How to approach the challenge of motivating agents over the long haul
    - How to establish a framework for AX maturity
    - The five stages of AX maturity
    - How to improve the agent experience, one step at a time
  • Blue Prism RPA Platform Demo | The Building Blocks of Automation
    Blue Prism RPA Platform Demo | The Building Blocks of Automation
    Corey Donohue, Solution Engineer and Lisa Hackbarth, Global Marketing Dec 12 2019 9:00 am UTC 51 mins
    Join us for a 45-minute, interactive live demo. We’ll show you how Blue Prism’s connected-RPA platform works and answer your questions live.

    With the advent of Robotic Process Automation (RPA), today, humans and Digital Workers are working side by side.

    But how does it actually work?

    If you’re ready to see Blue Prism’s Intelligent Automation in action, join us for our next 45-minute demo where we’ll showcase the simplicity and security of the leading RPA platform on the market.

    In this foundational look at what it takes to implement Blue Prism connected-RPA, you will:
    • Experience the integral role that the human worker plays in our evolving workforce
    • Take a tour of the Blue Prism Process and Object Studio where you’ll teach your Digital Workers what to do and how to do it
    • Learn how to incorporate our pre-built, out-of-the-box processes without the need for coding, and get your Digital Workforce up and running quickly
    • See examples of processes that Digital Workers can help to automate
    • Learn how to manage your Digital Workers to achieve maximum productivity using the included Control Room, Work Queues, and Scheduler
    • Get a detailed look at Blue Prism’s security, access control, and audit log features that reduce automation audit risk

    Ready to unleash the human potential at your organization by freeing up your team to do the valuable, skilled work they were hired to do? Register to view the demo to take the next step on your digital transformation journey and get ready to see what’s possible.
  • How Small Marketing Teams Can Deliver Big Results
    How Small Marketing Teams Can Deliver Big Results
    Daniel Yamoah, Marketing Automation Lead, Pardot UK Dec 12 2019 2:00 pm UTC 38 mins
    Working with limited marketing resources? Size isn’t everything. With the right approach, a small, savvy team can deliver the kind of marketing ROI that many larger Marketing departments can only dream of.

    Register for our webinar and learn strategies and tools for optimising your marketing efforts and driving growth. We'll share best practices and let you in on the secrets to the most successful tactics to boost your pipeline.
  • End user computing trends, predictions, and best practices for 2020
    End user computing trends, predictions, and best practices for 2020
    Ruben Spruijt, Senior Technologist Nutanix and former CTO at Frame Dec 12 2019 6:00 pm UTC 60 mins
    Nowadays business consumers expect a modern workspace to get work done, recruiting and retaining new talent has become a bigger challenge, and keeping employees engaged and productive has become more difficult than ever. IT departments are faced with an increasingly mobile workforce with devices that need to be updated, optimized, and secured no matter where they are in the world.

    That's why Desktop-as-a-Service (DaaS) is disrupting end user computing and virtual desktop infrastructure, and companies like Google and Microsoft are getting into the mix. They're partnering with end user computing firms to create solutions that run can remote applications and desktops on any device, vastly improving the user experience and making the lives of your business consumers and IT department so much easier.

    Data is centralized and infinitely more secure, the IT department can manage thousands of workspaces anywhere in the world from one console, and the end user's device, whether it's their own or corporate-owned is optimized, making the experience faster and easier to use than ever.

    For a look at the latest developments in End User Computing (EUC), virtual desktop infrastructure (VDI), and DaaS, the pros and cons of VDI versus DaaS, unique use cases and more, don't miss this VB Live event!

    Registration is free here!

    Key takeaways:

    + Tips and advice for VDI and DaaS success in 2020
    + How DaaS and VDI is evolving, and how to prepare your IT department
    + Pros and cons for Desktop-as-a-Service vs.VDI
    + Best practice for DaaS in public clouds and on-premises
  • ServiceNow Predictions for 2020
    ServiceNow Predictions for 2020
    Ellen Daley, Adam Mason, Grant Pulver, Greg Mest, Anna Farrell, Sarah Carley Dec 12 2019 6:00 pm UTC 60 mins
    Join Acorio for our 4th annual ServiceNow Predictions webinar. This year, our ServiceNow experts will share their thoughts on what to expect from ServiceNow in 2020.

    From acquisitions to customer experience, big data, and citizen development, this webinar will dive into the best trends to come in 2020. Be prepared for tomorrow, register today.
  • Getting Started with S&OE on Dec 12
    Getting Started with S&OE on Dec 12
    Hear from Kyle Westwood, Digital Strategy & Solutions at Elementum Dec 12 2019 8:30 pm UTC 30 mins
    See the only supply chain platform designed to help you manage unplanned exceptions in action.
  • Selling with Style – An Effective Way to Overcome Communication Style Bias
    Selling with Style – An Effective Way to Overcome Communication Style Bias
    Paul Watts, The Consultative Selling Expert Dec 12 2019 9:00 pm UTC 45 mins
    One of the most common barriers to sales success is communication style bias, and yet it is one of the least well known. In this webinar we will discuss the four primary social styles and how you can communicate more effectively with each, significantly improving your chances of sales success and shortening the sales cycle.

    You will learn:

    1.The different social styles (communication styles)
    2.How to recognize the ‘social style’ (communication style) of the person in front of you
    3.How to adjust your own style to improve your communication with that person
  • B2B Marketing that Sales Teams Love
    B2B Marketing that Sales Teams Love
    Merinda Peppard, B2B Marketing Director EMEA Dec 17 2019 10:00 am UTC 49 mins
    B2B marketers are continuously facing challenges with today’s marketing landscape. According to Econsultancy, marketers on average are using 21 or more digital marketing products. Without one source of truth, B2B marketers are unable to provide personalised interactions, leverage artificial intelligence, and gain actionable insights needed for sales teams to close more deals. However, with the right solution in place, marketing and sales can align to focus on the same goals and drive more revenue for their business.

    Join us as we share tips and best practices for finding more leads, closing more deals, and maximising marketing ROI by connecting sales and marketing to grow your business faster.

    Learn how to:

    Find and nurture more leads with smart digital advertising and powerful marketing automation.
    Close more deals by aligning sales and marketing
    Maximise ROI with intelligent campaign insights
  • Product Experiences: A/B Testing for Better App Design
    Product Experiences: A/B Testing for Better App Design
    Alexandra Moeser, Jay Magdani Dec 17 2019 4:30 pm UTC 23 mins
    Every day, product managers make important decisions about feature design, pricing, user flow, messaging and countless other variables to build a customer-centric product.

    Product Experiences gives product teams the power to easily test ideas on controlled segments. A/B testing app UI and UX flows removes guesswork and provides actionable data to improve the app experience.

    In this webinar, learn how to:

    - Optimize app design to improve customer lifetime value and increase retention
    - Create effective goals and hypotheses with our proven best practices
    - Reduce cart abandonment and increase sign-ups
    - Save hours of developer time and make fewer App Store submissions
  • Blue Prism RPA Platform Demo | The Building Blocks of Automation
    Blue Prism RPA Platform Demo | The Building Blocks of Automation
    Solution Engineer Dec 17 2019 5:00 pm UTC 60 mins
    Join us for a 45-minute, interactive live demo. We’ll show you how Blue Prism’s connected-RPA platform works and answer your questions live.

    With the advent of Robotic Process Automation (RPA), today, humans and Digital Workers are working side by side.

    But how does it actually work?

    If you’re ready to see Blue Prism’s Intelligent Automation in action, join us for our next 45-minute demo where we’ll showcase the simplicity and security of the leading RPA platform on the market.

    In this foundational look at what it takes to implement Blue Prism connected-RPA, you will:
    • Experience the integral role that the human worker plays in our evolving workforce
    • Take a tour of the Blue Prism Process and Object Studio where you’ll teach your Digital Workers what to do and how to do it
    • Learn how to incorporate our pre-built, out-of-the-box processes without the need for coding, and get your Digital Workforce up and running quickly
    • See examples of processes that Digital Workers can help to automate
    • Learn how to manage your Digital Workers to achieve maximum productivity using the included Control Room, Work Queues, and Scheduler
    • Get a detailed look at Blue Prism’s security, access control, and audit log features that reduce automation audit risk

    Ready to unleash the human potential at your organization by freeing up your team to do the valuable, skilled work they were hired to do? Register to view the demo to take the next step on your digital transformation journey and get ready to see what’s possible.
  • How to Build an Unstoppable Revenue Machine for 2020
    How to Build an Unstoppable Revenue Machine for 2020
    Christopher Ryan, The B2B Revenue Growth Expert Dec 17 2019 6:00 pm UTC 45 mins
    2020 is fast approaching and there are effective actions you can take to ensure a better upcoming revenue year. In this presentation, revenue growth expert Christopher Ryan shares proven strategies and best practices for building a foundation for marketing and sales success. Specifically, seven revenue dynamics will be covered, including how to assess where you are at on the revenue growth path. Addressing any one of these dynamics can improve your revenue results, optimizing all seven can catapult your results, and give you great competitive advantage.

    Ryan will discuss the lead-to-revenue (L2R) model which consists of all the processes, tools, and people involved in each stage of the buyer’s journey, from initial awareness to close of the business. This L2R model may need a tune-up or an overhaul and the theme of this event is that what got you here may not get you there. To have a better year, we need to take a close look at our existing marketing and sales processes, and then work to improve where necessary to build a foundation for future success. Examples will be shared of companies that have taken these revenue growth steps and achieved great success.

    You will learn how to:
    1. Quickly determine your place on the revenue growth curve.
    2. Evaluate the level of alignment between your marketing and sales organizations.
    3. Test and improve your branding and positioning relative to the competition.
    4. Discover and plug any sources of revenue leakage.
    5. Build a framework that supports consistent revenue growth.
  • The event marketing opportunities you’re probably missing
    The event marketing opportunities you’re probably missing
    Cvent x VentureBeat Dec 17 2019 6:00 pm UTC 60 mins
    Your live events, the ones you host, and the ones you sponsor, can do so much more. How do you know the marketing spend you’re investing is reaping sufficient ROI? And how do you measure the gains you're making over time?

    Event marketing technology can help demystify the whole process — and they're the key to event marketing success. When you integrate your events into your overall marketing mix, each one becomes an opportunity to reach, engage, and convert new customers. They'll play a central role in driving adoption, boosting customer loyalty, and opening up brand new ways to upsell and cross-sell across your company.

    To learn more about how to make event marketing a meaningful portion of your overall marketing budget, the event tools and tech that work with the marketing automation platform and CRM you already have, and how to win demonstrable results with every event, don't miss this VB Live event!

    Register for free!

    You'll learn how to:

    -Pitch events as an important part of a holistic marketing strategy to leadership
    -Run an integrated event marketing program and optimize it for success
    -Capture the data that uncovers attendee behavior at events

    Speakers:
    -Patrick Smith, CMO, Cvent
    -Sharon Summers, Director, Global Events, CPA Global
    -Ivo Lukas, CEO/Founder, 24Notion

    More speakers coming soon!
  • Create A Culture of Business Acumen for Large Account Sellers
    Create A Culture of Business Acumen for Large Account Sellers
    Barbara Weaver Smith, The Large Account Sales Expert Dec 18 2019 4:00 pm UTC 45 mins
    Part #12 in the series Your Growth Ecosystem: Don’t Think Small About Your Big Accounts. For CEOs, Presidents, Founders/Owners, Business Development Heads, Sales VPs, and Key Account Managers of companies of any size, with special relevance to those with $10 million to $500 million in annual revenue. The series is a strategic, high-level approach to managing your organization to successfully sell and grow sales to multinational and global corporations.
    The most successful large account sellers have a kind of secret sauce that’s very hard to come by. In fact, it undergirds almost everything I’ve discussed throughout this series. I’m calling it “business acumen” or “business sense.” It’s a general awareness of how companies make money, what’s going on in the commercial world, how their products and services work in many different environments and industries, what’s new and what’s on the horizon in many different fields. This webinar is about how you can foster that kind of attitude and curiosity in the sales culture of your company.
    You will learn:
    1. How to grow a sales team of specialists and generalists
    2. Lead your team in “looking around.”
    3. How to involve your company leaders in a business acumen culture.
    4. Sales training activities to develop insightful large account sales execs.
    5. Series summary
  • Maximize Success by Building a Peak Performance Sales Team
    Maximize Success by Building a Peak Performance Sales Team
    Jamie Crosbie, The Top Sales Talent Expert Dec 18 2019 6:00 pm UTC 45 mins
    Do you know what the missing piece is to grow and sustain peak sales performance among your sales team? Most Sales Leaders spend the majority of their team development time focusing on teaching or improving sales skills BUT 80% of sales success is based on mindset and ONLY 20% of sales success is based sales skills set. If only 20% of the success quotient is based on skill set - why are we solely focused in that area? We must learn what we can do as Sales Leaders to build a peak performance mindset sales organization so we can achieve maximum sales results!

    You will learn:

    1. Learn to change the trajectory of the success of your sales team by at least 38%
    2. Determine how to maximize each sales team member to their full potential
    3. Teach your team to engage in a growth mindset which will propel sales results
    4. Learn the key qualities to evaluate to hire team members with a peak performance mindset
  • Next-Gen Financial Services: exploring the potential of AI and voice
    Next-Gen Financial Services: exploring the potential of AI and voice
    Technova Dec 19 2019 10:00 am UTC 59 mins
    Adopting new technology to better deliver for customers

    Increasing customer expectations, the constant threat of disruption and on-going regulatory requirements has ensured digital transformation remains high on the agenda for financial services firms. AI is already playing a role in refining customer interactions, with RPA and robo-advice at the fore, but with voice next on the horizon, it is vital that firms stay ahead of the innovation curve.

    Achieving outstanding customer experiences, increasing revenue per customer and overcoming common hurdles to adoption.

    Hear how financial services organisations are harnessing the power of AI and voice across the sector.
  • Sales Management - Fireside Chat: How Sales Leaders Can Jump Start The Year
    Sales Management - Fireside Chat: How Sales Leaders Can Jump Start The Year
    Steven Rosen Dec 19 2019 6:00 pm UTC 40 mins
    Sales Management Experts Steven Rosen and Mike Weinberg discuss “How Sales Leaders Can Jump Start The Year”.

    What are the 3 things a sales leader should be doing to ensure they can Jumpstart their year?

    - What are you finding are the biggest obstacles that sales leaders face to consistently exceed quota?
    - What can they do to overcome each of these obstacles?
    - What are the top 1% of sales leaders doing to drive sales performance?
  • Supercharge the Productivity of your Inside Sales Teams
    Supercharge the Productivity of your Inside Sales Teams
    Hannah Kundra and Niccolo Zapponi, Senior Solution Engineer Salesforce Jan 14 2020 10:00 am UTC 28 mins
    Salespeople today spend more time selling in front of a computer screen than in person. Research also shows that inside sales roles are growing 15 times faster than field sales roles.

    That means it’s more important than ever for companies to stay ahead of the curve with their teams and their technology. The most effective Inside Sales teams know how to collaborate seamlessly across teams and operationalise their step-by-step sales guides and best practices.

    Join this webinar to find out how you can accelerate virtual selling by arming your Inside Sales teams with:

    1 - Insights on how to prospect smarter and faster
    2 - Integrated tools to eliminate busywork and wasteful admin time
    3 - New levels of best-practice automation for scalable & repeatable success
  • The Ultimate Sales Experience: The Customer Journey
    The Ultimate Sales Experience: The Customer Journey
    Melissa Madian, The Sales Experience Expert Jan 16 2020 6:00 pm UTC 45 mins
    The terms Sales Enablement and Customer Experience are super trendy right now... but how do you practically apply them to your business to achieve revenue growth? In this session, Melissa Madian will be joined by the Founder of DesiredPath, Kia Puhm, to provide some real talk on common mistakes made in your customer’s journey, how to combat them, and how to enable your sales functions to create a fabulous customer experience.

    You will learn:

    1.What mistakes you are making in your customer’s journey.
    2.How to easily avoid those mistakes by getting into the head of the customer.
    3.How to create situational awareness for your revenue-generating functions.
  • Getting Started with S&OE on Jan 16
    Getting Started with S&OE on Jan 16
    Hear from Kyle Westwood, Digital Strategy & Solutions at Elementum Jan 16 2020 8:30 pm UTC 30 mins
    See the only supply chain platform designed to help you manage unplanned exceptions in action.
  • The 10 Common Mistakes Contact Centres Make When Considering The Cloud
    The 10 Common Mistakes Contact Centres Make When Considering The Cloud
    Karen Taylor, Head of Global Ops - Dentsu Aegis.Andrew Jacobs, CTO, Damian Bowen,Service Delivery Dir, Acrinax Jan 22 2020 11:00 am UTC 45 mins
    Are you planning to spec, procure, build or support a cloud contact centre? Take a look at the key mistakes contact centres are making which are causing delays in projects, or worse, downright failures. We include anonymised examples of failures and a very successful case study from Denstu Aegis, a world leading advertising agency, who in 2019, had 12 weeks to deploy a 24 x 7, follow-the-sun contact centre out of Manchester and Kuala Lumpur.

    Topics Discussed:
    •Benefits to your contact centre ops team
    •The cloud architecture options
    •Cloud migration strategy
    •The cost implications and how to buy
    •What the cloud vendors don’t tell you
    •The differences when supporting cloud v on prem
    •How to choose a partner
    •Free your IT team up and reduce the non value tasks

    This is meant as an overview, and useful for;
    •Contact centre and CX Directors, looking to spec a cloud based contact centre
    •Procurement professionals tasked with buying cloud services
    •IT teams looking to build a cloud based contact centre
    •Service delivery team who will be supporting cloud