Hi [[ session.user.profile.firstName ]]

Operations

  • Cloud Transformation Demystified
    Cloud Transformation Demystified Jacqueline Touma & Chaitra Vedullapalli Recorded: Oct 18 2018 53 mins
    Cloud Transformation has gained greater traction in the recent years. However, to propel your business to achieve the cloud profitability that you deserve, there are three core concepts that need to be understood.

    Opportunity, Knowledge, and Actions

    It works like this:

    1. Your business realizes that there’s an opportunity to solve a problem or add value to the lives of many customers and make a recurring revenue from it.
    2. You and your team acquire the knowledge that you need to take advantage of the cloud opportunity.
    3. You and your team will execute actions based on the knowledge obtained, and your profit will be directly proportionate to how many customers you empower with Cloud technologies.

    In this webinar, we will share the secret formula for you to lead the transformation:
    1. Establishing cloud transformation principles
    2. How to develop a strategic business case & roadmap
    3. Get access to best practices & Case Studies
    4. Learn about our special offer to get you started at (no cost)
    5. Learn how to assess Cloud Hyperscalers such as Microsoft, AWS, Google in the market

    Join us in making you and your business cloud ready company. We look forward to collaborating with you.
  • Bridging the Gap - The Customer and the Mobile Workforce, with Daikin Applied UK
    Bridging the Gap - The Customer and the Mobile Workforce, with Daikin Applied UK Kris Oldland, Editor-in-chief, Field Service News Recorded: Oct 18 2018 26 mins
    The first-time fix can be a very powerful customer experience. But for many field service organisations, nailing that initial visit is harder than ever. Wherever you look - from healthcare to finance to manufacturing - you'll notice that field service teams are in need of a helping hand and are looking for a solution.

    Watch this webinar to hear from Daikin Applied UK's CRM Manager, John McCarthy, as he discusses the company's transformation journey which has enabled them to connect the business, optimise their workforce and engage on mobile.
  • How To Get More Customers
    How To Get More Customers Peter Strohkorb Recorded: Oct 17 2018 54 mins
    B2B Sales and Marketing Growth Specialist Peter Strohkorb describes why and how every business now needs to apply push and pull selling techniques in order to win more customers.
    Peter will reveal the Ten Action Items you need to have in place to be successful.
  • How AI-Powered Consumer Messaging Can Help You Engage & Retain More Customers
    How AI-Powered Consumer Messaging Can Help You Engage & Retain More Customers Sameer Patel Recorded: Oct 17 2018 62 mins
    91% of consumers unsubscribe from emails. 60% of consumers opt out of push notifications. $280 billion is abandoned in digital shopping carts every year. Only 32% of customers make a second purchase with a brand within the same year.
    What do these startling facts about consumer habits tell us as marketers? Consumers’ attention and loyalty are not guaranteed. In fact, it’s an uphill battle for brands to stand out from the noise and compel consumers to not only listen to them but to buy from them, too.

    The great news is that AI technology is helping modern e-commerce brands take this challenge head-on by understanding the consumer at the individual level and then only sending them messages that are relevant, contextual, and timely, all in real time. As a result, consumers develop a deep connection to the brand as the brand starts meeting their expectations of a highly personalized experience time and time again. The brand starts to see an improvement in message engagement and conversion…and the rest is history.

    If an e-commerce marketer is struggling with one of the following problems, this webinar is for them:

    -Stagnant or decreasing marketing metrics: acquisition, engagement, conversion, revenue, and retention
    -Relying too heavily on demographic segmentation methods to “understand” the audience
    -Not having campaigns that are differentiated enough from competitors’
    -Trying to figure out how to survive and stand out amid the dominance of Amazon
  • 5 Contact Center Trends to Watch in 2019
    5 Contact Center Trends to Watch in 2019 Michael Pace, Erica Mancuso, Darryl Addington, Erica Marois (moderator) Recorded: Oct 17 2018 59 mins
    Fast forward to end-of-year reviews in 2019. What will your team have accomplished? Will you be proud to report on soaring CSAT scores, transformative process improvements, and unprecedented profits? If you want to set your team up for success in the year ahead, now’s the time to start planning. Join us for this eye-opening discussion on the trends you need to watch as you prepare your contact center for the future.

    In this webinar, you will learn:

    * What AI and Machine Learning will really mean for the contact center, and the practical steps you can take now to ensure smooth implementation

    * How to deliver an employee experience that will attract and retain top talent

    * What’s next for customer experience

    * How digital transformation will impact the contact center in the years ahead
  • Necessidades e evolução das organizações ágeis
    Necessidades e evolução das organizações ágeis Tatiana Correa Lima Recorded: Oct 17 2018 42 mins
    Agilidade é uma nova forma de atuar em ambientes complexos, que tem como foco as pessoas e suas conexões. Se o framework vai ser SCRUM, KANBAN, SAFe, LESS, NEXUS, qualquer outro ou uma combinação deles... ou até um framework prescritivo..., se torna um mero detalhe quando as pessoas interagem e colaboram em torno de um propósito comum.
    Neste webinar, vamos falar sobre a essência da agilidade e como ela está sendo levada pelos agile coaches everis Brasil dentro da companhia e para nossos clientes.
  • Procurement In The Age of Cloud, AI and Blockchain
    Procurement In The Age of Cloud, AI and Blockchain Binoy Syed, Chaitra Vedullapalli (Moderator) Recorded: Oct 16 2018 63 mins
    In the last few years, a lot of emphasis has been placed on the procurement function as being strategically important to the business. It drives value, generates massive savings opportunity, and increases the overall operational efficiency. With cloud technology changing at a rapid pace and procurement practices being regularly updated, the trends within the procurement function are ever changing.

    In this webinar, we will focus on helping you identify Hype v/s Actionable solutions for procurement:

    1. Learn about Cloud, AI and Blockchain technologies
    2. Framework to develop a strategic business case & roadmap for smart procurement
    3. Learn about a new framework to drive supplier diversity
    4. Learn about our special offer to get you started at (no cost)


    Who should attend: Senior procurement leaders and professionals, Technology Leaders, Business Leaders who are managing strategic sourcing.

    Join us in making you and your business cloud ready company.
    We look forward to collaborating with you.
  • Avoid Staff Scheduling Chaos – 7 Steps to a Better Workflow
    Avoid Staff Scheduling Chaos – 7 Steps to a Better Workflow Steve O'Brian, VP of Marketing Recorded: Oct 11 2018 55 mins
    Scheduling is a critical activity in modern shift-based workplaces – with impacts on labor cost, productivity, and even legal compliance. A chaotic scheduling process impacts worker satisfaction, absenteeism, and turnover. It also increases the likelihood of human error and makes last minute changes a nightmare. Learn how to establish a scheduling framework and how to develop a workflow that works well for your team.
  • Scientific Secrets of Superhero Sales Managers
    Scientific Secrets of Superhero Sales Managers Carole Mahoney, Founder Recorded: Oct 11 2018 40 mins
    This 30 minute webinar reveals best practice insights from decades of scientific research and data on:
    ●where sales managers should spend their time for business growth success
    ●how much time to spend in 3 crucial areas
    ●the power managers have over team performance
    ●what strategies and techniques to use today
  • How Identity Resolution Maximizes the Value of MDM
    How Identity Resolution Maximizes the Value of MDM Lesley Hanly, Sr Director, Product Management, Prash Chandramohan, Director, Product Marketing Recorded: Oct 11 2018 60 mins
    Enterprises seeking growth and competitive advantage turn to master data management (MDM). MDM provides the trusted foundation for delivering successful business outcomes from data-driven insights to mergers and acquisitions, governance and compliance, and customer experience programs.

    When identity resolution is at the heart of an MDM solution, it ensures the anticipated value of your most strategic business initiatives. Identity resolution enables you to search and analyze disparate data sets to find a match and create unique identities from multiple records. But not all identity resolution methodologies are created equal. In this webinar, Informatica experts will examine:
    •The common challenges associated with identity resolution
    •The various approaches to matching identities across applications, and where some methodologies fall short
    •How to evaluate your data matching tactics
    •The algorithms behind the most advanced data matching engine, only from Informatica

    Informatica’s innovative approach to identity resolution allows maximum impact from your MDM investment. Join the experts with more than a decade focused on applying the best techniques to ensure the success of your MDM journey.
  • Rehumanizing the Sales Process
    Rehumanizing the Sales Process Shari Levitin, CEO of Shari Levitin Group Recorded: Oct 10 2018 48 mins
    The of the biggest challenges facing sales reps and sales leaders is the failure to effectively connect, share and listen to our customers. In this session, you will learn:

    •Anything that can be told can be asked
    •The ASK, LISTEN AND LINK method to sales
    •Leveraging first, second and third level questions will get to the heart of why people buy your product or service
    •How to listen to the emotion behind the words
    •Unpack three methods for linking what’s important to the customer and your offering
  • Real World IoT Podcast | Ep. 21 | ft Mobelisk | Enterprise Mobility
    Real World IoT Podcast | Ep. 21 | ft Mobelisk | Enterprise Mobility 151 Advisors | Dennis Hamann | Ken Briodagh Recorded: Oct 10 2018 31 mins
    On this week’s episode of the Real World IoT Podcast, host Ken Briodagh discusses how off-the-shelf IoT devices can be just as beneficial to a company as a custom tailored solution with Founder and CEO of Mobelisk, Dennis Hamann.
  • What Every Sales Pro Needs to Know About AI
    What Every Sales Pro Needs to Know About AI Deb Calvert with special guest Adam Honig Recorded: Oct 10 2018 45 mins
    Have a love/hate relationship with your CRM? Prospecting frustrations? Never enough time? Then you’re gonna love using AI in your selling. Join Spiro CEO Adam Honig and Deb Calvert to learn how AI is the ultimate sales hack that can make YOU a sales machine!

    Attend this webinar to learn how selling with AI can make your job more fun, easier, and more rewarding. You'll discover how AI:

    - Provides faster and better business insights
    - Creates reminders and updates for you and your team
    - Identifies contacts for you
    - Gives early alerts about problems in your pipeline
    - Reduces data entry

    Register today to learn about the future of selling, because the future is now!
  • Single Customer View – A Mythical Beast or the Holy Grail of Marketing?
    Single Customer View – A Mythical Beast or the Holy Grail of Marketing? Jim Kelly, Principal Consultant at BlueVenn Recorded: Oct 10 2018 55 mins
    According to our research to 1,000 global marketers only 1 in 5 have access to unified online and offline data in a Single Customer View. Having been referred to in some marketing circles as ‘the mythical beast of marketing’, we’re going to set the record straight and show you 3 things:

    (1) How to unify data and the process data must go through
    (2) The benefits and gains seen from a Single Customer View
    (3) Evolution of the marketing database and rise of Customer Data Platforms.

    Grab your notepad and pen and join us for this monster of a session!

    Questions to ask:

    1) Do you have a CDP, Single Customer View or Data Warehouse?
    2) If yes, is it owned by marketing or IT?
    3) What question would you like to post to the presenter Jim?
  • Publishing DITA Content to a Chatbot
    Publishing DITA Content to a Chatbot Patrick Bosek Recorded: Oct 9 2018 60 mins
    Chatbots have a long way to go to be self-sufficient, but if you build them on a base of structured content, they can be an extremely helpful content delivery tool.

    Join Paul Perrotta, sitting in for Scott Abel, The Content Wrangler, and his special guest, Patrick Bosek, co-founder of Jorsek LLC, makers of easyDITA, to learn how to you can create a chatbot using your DITA content.

    As a part of this presentation, we’ll discuss how chatbots fit into your total content delivery strategy, how to transform DITA content for chatbots, and how to update and maintain chatbots as a delivery system.
  • Ascension | How the US largest non-profit health system drives Enterprise Scale
    Ascension | How the US largest non-profit health system drives Enterprise Scale Lee Coulter, CEO, Ascension Ministry Service Centre | Scott Teeple, Chief Technology Officer, Agilify Recorded: Oct 9 2018 60 mins
    Ascension is the US's largest independent healthcare provider with over 150 hospitals and over 2500 sites of care, and has leveraged RPA as a strategic differentiator within their business for over 6 years.

    In our 12th episode of Blue Prism Café, we will explore the various elements that were critical to Ascension's success in deploying their Blue Prism Digital Workforce. Mastering the trifecta of building a solid, scalable RPA foundation, ensuring continued internal adoption and enthusiastic momentum.

    If you are asking yourself questions such as "what do I need to anticipate in order to scale Enterprise grade RPA across the organization?", then join us as Lee Coulter, CEO of Ascension Ministry Service Center and Shail Khiyara, Blue Prism discuss insight and advice to go from building the business case, setting up a Centre of Excellence leveraging Blue Prism's Robotic Operating Model (ROM), and key learnings on how to build-in scaling capability from the start.

    Key takeaways from this episode of the Blue Prism Café will be:
    > Learnings from Ascension's 6+ year experience
    > Managing "automation anxiety" and Change Management within the business
    > How to avoid common mistakes that hinder your ability to scale ?
    > How to promote the success and value of your RPA program

    Want to know about how Agilify can support you in your RPA projects? Contact them now: http://info.agilifyautomation.com/contact-agilify-automation-0
  • How JetBlue Is Putting Humanity Back into the Airline Industry
    How JetBlue Is Putting Humanity Back into the Airline Industry Laurie Meacham, Scott Morris, Mike McCarron, Erica Marois (Moderator) Recorded: Oct 4 2018 56 mins
    In an increasingly crowded marketplace, customer service has emerged as one of the last frontiers for competitive advantage. But in a rush to be everything to everyone, many companies are overlooking one enduring need of its customers: the desire for human connection. JetBlue was founded on the mission to "bring humanity back to air travel." During this webinar, you'll hear how customer service has set the airline apart in the past, present, and vision for the future. You’ll also learn how companies in any industry can apply lessons JetBlue has learned to deliver more practical, personalized, and delightful service experiences.

    In this webinar, you will learn:
    - How to bring people, process, and technology together to deliver more customer-centric service
    - How to humanize the customer experience
    - How JetBlue leverages customer service as a competitive differentiator

    Join us for an interactive and informative hour, complete with live audience Q&A.
  • What’s New in Operations Bridge Suite
    What’s New in Operations Bridge Suite Ian Bromehead, Director Product Marketing, Micro Focus Recorded: Oct 4 2018 62 mins
    Join us for an exciting and informative look at the latest release of Operations Bridge.

    Industry experts advise the adoption of automation, AIOps, containers and machine learning to modernize IT operations. Operations Bridge delivers the industry’s only containerized, solution with all 26 capabilities recommended by Gartner and Forrester.

    Learn about all of the latest features and see how you can drive more value from IT automation, machine learning analytics, hybrid IT monitoring and edge computing capabilities.
  • O Impacto da Inteligência Artificial (AI) no empreendedorismo na América Latina
    O Impacto da Inteligência Artificial (AI) no empreendedorismo na América Latina Roberto Celestino Pereira y Lluis Quiles Recorded: Oct 4 2018 55 mins
    Levantamento da everis, em parceria com a Endeavor, revela que o uso de inteligência artificial (IA) constitui a segunda onda da transformação digital.

    Neste webinar, você vai conferir os principais insights do estudo, as características, os desafios e as ações para promover o empreendedorismo na América Latina.
  • How to Engage Buyers & Sellers in Your Digital Marketplace
    How to Engage Buyers & Sellers in Your Digital Marketplace Jeff Nolan, CMO, Kahuna and Sigrid Zeuthen, Marketing Manager, Besedo Recorded: Oct 3 2018 53 mins
    A whopping 94% of companies see higher engagement and conversion rates (Econsultancy) when they commit to optimizing the customer experience.

    In today’s competitive landscape, where buyers and sellers have numerous sites to choose from, marketplaces must do whatever they can to stand apart from others. It’s easy to be competitive on price and inventory, but delivering an effective and memorable customer experience to create a loyal user base is a whole different ball game. Customer experience is the deal-maker (or deal-breaker) for marketplaces.

    To ensure your platform will create committed, engaged buyers and sellers for the long-term, you must meet their expectations for a high quality and highly personalized experience throughout the customer journey. This means going beyond sending emails with a “Hello [First Name]” greeting; it means personalizing and polishing every component of the user’s interaction with the platform and with each other. The result? An increase in engagement, conversion, and retention.

    In this webinar, you’ll learn:
    -How to create an engaging onboarding experience that fosters buyer and seller stickiness
    -How to optimize for engagement at every buyer/seller touchpoint across your site
    -How to further encourage buyer and seller engagement post-transaction
    -How to incorporate personalization into every aspect of your user flow and deliver an unmatched customer experience as a result
  • Location data: The secret to really knowing your customer
    Location data: The secret to really knowing your customer David Bairstow, SVP Product Management, Skyhook Recorded: Oct 3 2018 60 mins
    Where are your target customers going, and how are they spending their time and, more importantly, their dollars? Location data and intelligence – not just on how consumers are interacting with your brand but also with your competitors – is key to crafting a killer consumer experience and reaching them when and where their hearts and minds (and wallets) are ready to be captured.

    From foot traffic patterns and location visits to frequency analysis, custom venue visit analysis offers powerful, actionable insights to companies looking for a competitive edge in a crowded field. Learn how to capture new customer interest, keep older customers coming back, and boost your market share when you join this VB Live event!

    Register for free now!

    During this webinar you’ll learn how to:
    * Boost engagement with location-based consumer insights and competitive intelligence
    * Gain insight into the behavioral patterns of customers and prospects
    * Apply the best use of location data for your business

    Speakers:
    * David Bairstow, SVP Product Management, Skyhook
    * Sheryl Jacobson, Principal Consulting Strategy and Analytics, Deloitte Consulting LLP
    * Stewart Rogers, Analyst at Large, VentureBeat (Moderator)

    Sponsored by Skyhook
  • Can your data infrastructure support AI marketing?
    Can your data infrastructure support AI marketing? Rolf Schromgens, CEO, Trivago Recorded: Oct 3 2018 62 mins
    Are you AI-ready? You need to be. Artificial intelligence marketing applications are delivering on their promise to source new insights to grow your business fast, AI technology is becoming available to any company looking for a competitive edge, and now’s the time to move, if you want to stay ahead of the curve.

    But the challenge is not just in defining an AI strategy; it requires developing the infrastructure to support it.

    Should you be developing in-house, or look to available technology and collaborate with outside experts? Keep deployment on-premise, or reach for the cloud? Can your current infrastructure, from server performance to processing power, stand up to the demands of increasingly complex AI applications?

    Get ready to level up your marketing strategy with AI, advance your technological capabilities in smart, strategic ways, learn how to make sure your next infrastructure move helps you exploit the AI advantage and more when you join this VB Live event!

    Register for free!

    Attend this webinar and learn:
    * How to tell if your marketing and IT departments are AI-ready
    * The fundamentals of an AI-driven infrastructure
    * The role of clean, definable data goals in successful AI implementation
    * How to scale the AI workload

    Speakers:
    * Andrew Malinow, PhD., Principal Data Scientist, Zylotech
    * Rolf Schromgens, CEO, Trivago
    * Sherif Mityas, Chief Experience Officer, TGI Friday's
    * Michele Goetz, Principal Analyst, Forrester
    * Rachael Brownell, Moderator, VentureBeat

    Sponsored by Zylotech
  • Attract the Right Talent with Tech
    Attract the Right Talent with Tech Rick Betori, Head of JobStack Operations& Innovation, Nancy Stachnik, JobStack Product Manager Recorded: Oct 2 2018 38 mins
    The workforce is changing rapidly, and frankly, there’s no sign of it slowing any time soon. Short-term and temporary workers make up roughly 34% of the U.S.’s workforce today, accounting for nearly $57 billion annually. As an employer, it’s crucial to understand their expectations and know how to attract the right talent for your team, while balancing the needs of your entire workforce.



    During this webinar, PeopleReady’s Rick Betori, Head of JobStack Operations & Innovation, and Nancy Stachnik, JobStack Product Manager will:

    • Discuss the changing workforce and expectations and what that
    means for you
    • Share tips and insights on ways to embrace technology
    • Introduce the JobStack app and share how it can be a game changer in how you recruit talent moving forward
  • Simplify Discovery and Change Management for Cloud and Container Environments
    Simplify Discovery and Change Management for Cloud and Container Environments Doron Orbach and Pulin Brahmbhatt, Micro Focus Oct 23 2018 3:00 pm UTC 60 mins
    Join us for an exciting and informative look at the latest releases of Universal Discovery and UCMDB.

    The new releases offer advanced capabilities to discover and map services and infrastructure that are deployed on private and public clouds or in containers leveraging technologies such as Kubernetes and OpenShift.

    See how you can leverage your data in ITSM or cloud management processes either using Micro Focus suites or other tools that you already use.
  • Debunking Customer Experience Myths
    Debunking Customer Experience Myths Lynn Hunsaker Oct 23 2018 5:00 pm UTC 60 mins
    Ask ten people what customer experience or customer-centricity means and you could get ten different answers. This is a grave concern as studies show 90% of executives say customer experience is mission-critical. Like any hot topic, everyone wants to join the bandwagon, claiming their products and services enhance customer experience and customer-centricity. This has muddied the waters as mainstream adoption follows what’s advocated by the biggest marketing budgets and as benchmarking studies underscore mainstream practices.

    Join Scott Abel, The Content Wrangler, and his special guest, Lynn Hunsaker, Chief Customer Officer of ClearAction Continuum, for this free, one-hour webinar. Lynn will go beyond “best-practice” to a clear view of what’s what in customer experience and customer-centricity. Recent studies show that no brands today – even the ones perpetually at the top of the most admired companies lists – are performing to customer experience quality expectations.

    In this webinar, we’ll take a look at who’s doing best, and what’s still needed to deliver the financial promises of a truly customer-centric business. Join us to 1) Get real: what’s customer experience and what’s customer-centricity from customers’ viewpoint? 2) Raise your game: practical ways to leapfrog current practices to achieve higher performance, and 3) Keep it real: how to instill momentum to make highly profitable customer-centricity a way of life.
  • How to Streamline Customer Onboarding by Automating your SaaS Apps
    How to Streamline Customer Onboarding by Automating your SaaS Apps Dave Derington (Azuqua), Kate Aurell (Hawke Media), Brian Kilgore (Wrike) Oct 23 2018 5:00 pm UTC 44 mins
    Streamlined client onboarding is a critical component of delivering a positive customer experience and enabling teams to scale revenue and sell more deals. The challenge with onboarding is that it’s often a time-consuming, repetitive process that creates barriers to making your customers successful and decreases the number of customers you can onboard in a given period of time.

    Hawke Media experienced a similar challenge when onboarding customers with their sales team using Husbspot and their client onboarding teams operating out of Wrike. Every time they signed on a new client, their sales team completed a form with customer information for onboarding. The onboarding team then double checked for accuracy, manually copied form data, created accounts for each customer within Wrike, and built and assigned repetitive task structures from scratch.

    There were some obvious problems with this process for Hawke Media -- their client onboarding team wasn’t adopting Wrike at the rate they would have hoped because there was often missing information and the manual workload was limiting their ability to scale their client onboarding processes.

    By leveraging Azuqua, Hawke Media discovered that they could eliminate the busy work in their client onboarding processes with SaaS integration and automation. The result is a 100% automated process from form submission to task assignment that allowed them to accelerate sales, make onboarding more actionable, and improve Wrike adoption across their organization.
  • Being Future Ready in a Transformative Digital Economy
    Being Future Ready in a Transformative Digital Economy Doug Rybacki, Chief Product Officer, Conga & Sheryl Kingstone, Research Director, 451 Research Oct 23 2018 5:00 pm UTC 48 mins
    In today’s digital economy, companies are competing for customers like never before as price and product are no longer the only drivers of business. The value of delivering an engaging customer experience is on the rise, and businesses are increasingly turning to software and digitized processes to accommodate this trend. In fact, 80 percent of businesses are either planning or formally engaged in digital transformation initiatives to improve their overall customer experience.

    Join us to understand:

    -The importance of Digital Transformation
    -Why businesses must respond to the pace of change
    -The tools for Digital Transformation success
  • Data Center Due Diligence:  Assessing Risk in Your Critical Infrastructure
    Data Center Due Diligence: Assessing Risk in Your Critical Infrastructure Matt Stansberry, Vice President - North America, Uptime Institute Oct 24 2018 4:00 pm UTC 60 mins
    Whether you are considering an expansion of existing facilities, consolidation of multiple data center sites, or an acquisition or divestiture of data center assets, this session will cover some key points to mitigate risk, identify the infrastructure and operational health of assets, management and operations, lifecycle considerations, and the overall resiliency of key data center assets.
  • The Rise of Exponential Organizations (ExO)
    The Rise of Exponential Organizations (ExO) Salim Ismail Oct 24 2018 5:00 pm UTC 60 mins
    A new technology that scales quickly from one to a million users has become a common and straightforward phenomenon. Scaling an organization at exponential speed, however, is quite another matter. Organizational growth is usually linear—incremental and slow. In recent years, however, exponential organizations (ExOs) such as Oculus, Airbnb, WhatsApp, and DropBox have experienced dramatic growth trajectories and achieved multi-billion dollar valuations in just a few years.

    Unlike traditional businesses that combine assets and workforces within organizational boundaries, ExOs leverage the world around them, such as other people’s cars and spare rooms. In some cases, they are outperforming their competitors by as much as tenfold.

    Join Scott Abel, The Content Wrangler, for one of the most interesting presentations you will attend all year. Scott's special guest presenter is Salim Ismail, the best-selling author of Exponential Organizations, a sought-after business strategist, and a serial entrepreneur, having founded technology companies including Ångströ, which was acquired by Google in 2010. He is also the Founding Executive Director of Singularity University.

    Salim is a prolific speaker, having given more than 100 talks in 2017 to audiences of all sizes in 12 different countries. He has been profiled across a vast array of media outlets, including The New York Times, Bloomberg BusinessWeek, Fortune, Forbes, WIRED, Vogue, and the BBC.
  • Five Ways to Prepare for AI in Sales, Marketing and Beyond
    Five Ways to Prepare for AI in Sales, Marketing and Beyond Nathan Decker, Director of eCommerce, evo Oct 24 2018 5:00 pm UTC 60 mins
    Enterprise preparation for AI has centered almost exclusively on data prep and data science talent. While without data there would be no AI, enterprises that fail to ready the broader organization, chiefly people, process, and principles, don’t just stunt their capacity for good AI, they risk sunk investment, jeopardize employee trust, brand backlash, or worse.

    Ensuring sustainable deployment starts with assessing enterprise data strategy, aligning myriad stakeholders, technological feasibility assessment, and a coordinated approach to ethics.

    Join VentureBeat and industry analyst and founding partner of Kaleido Insights, Jessica Groopman for discussion on the five fundamentals of AI readiness at our upcoming VB Live event!

    Attend this webinar and learn:
    * What you need to do to prepare for AI-- beyond the data science team
    * Real-world examples and research findings
    * Top 5 best practices for strategic AI implementation

    Speakers:
    * Nathan Decker, Director of eCommerce, evo
    * Ken Natori, President, Natori Company
    * Jessica Groopman, Industry analyst and founding partner of Kaleido Insights
    * Rachael Brownell, Moderator, VentureBeat
  • The Business Value and Bottom Line Impact of Taxonomy
    The Business Value and Bottom Line Impact of Taxonomy Seth Earley, CEO, EIS & Carla Pealer, Taxonomy Consultant, EIS Oct 24 2018 5:00 pm UTC 60 mins
    Business agility rests upon a well-architected environment of business processes, workflows, and communications.

    So how does taxonomy fit in? It’s everywhere - taxonomy is the foundational building block that improves efficiencies, collaboration, and cost reductions across the enterprise. And the more agile you are, the better opportunity you have to compete and win.

    In this webcat you will learn:

    • Industry-agnostic best practices to boost your bottom line and beat your competition through taxonomy design and semantic integration
    • How taxonomy design enables customer acquisition, search relevancy, structured data, faster time to market, asset reuse, and more.

    Speaker: Carla Pealer, Consultant, Earley Information Science
  • The 7 Most Common Mistakes in Sales & Marketing Alignment
    The 7 Most Common Mistakes in Sales & Marketing Alignment Peter Strohkorb Oct 24 2018 8:00 pm UTC 49 mins
    We have been talking about Sales & Marketing Alignment for for a long time, yet we STILL see THE SAME SEVEN MISTAKES being made.
    This webcast describes all 7 mistakes and offers a solution to each.
    Highly informative and engaging. RECOMMENDED !
  • Você tem uma startup e quer transformar o futuro? Esta é a sua oportunidade.
    Você tem uma startup e quer transformar o futuro? Esta é a sua oportunidade. Roberto Pereira, executivo responsável por inovação na everis Brasil Oct 25 2018 12:00 pm UTC 60 mins
    Neste webinar, vamos demonstrar como o Open Innovation Contest, competição global de startups da everis e da NTT DATA, pode mudar a sua startup e ajudá-la a transformar o futuro.

    Apresentaremos os sucessos das edições anteriores, as dicas de como participar da competição, os critérios de avaliação, e tudo que pode ajudar o seu projeto a chegar até a grande final, em Tóquio.
  • Get Optimal Results from Time Spent at Conferences: Next-Level Strategies
    Get Optimal Results from Time Spent at Conferences: Next-Level Strategies Caryn Kopp, Chief Door Opener Oct 25 2018 6:00 pm UTC 45 mins
    You only get one shot at a first conversation with new prospects and influencers. Join Caryn Kopp, Chief Door Opener, as she shares:

    •What to do ahead of and after the conference (that most don’t do) which makes a lasting impact
    •Important next-level strategies for gaining relationship momentum with new people you’ll meet at the conference
    •The methodology for creative strategic alliances and centers of influence

    Remember, “The Best Connections Win!” so join us for this webinar.
  • The Unknown Hero In Financial Services: Hybrid Faxing
    The Unknown Hero In Financial Services: Hybrid Faxing Jim Wieser, Senior Strategic Manager, Opentext Oct 25 2018 6:30 pm UTC 60 mins
    Learn how hybrid faxing can eliminate the paper-based and manual processes plaguing financial services today.

    With a fully managed hybrid information exchange solution, your organization can:
    -Cut telco costs
    -Improve customer satisfaction
    -Collaborate both internally and externally faster – and easier


    Jim leads strategic programs for the Americas region for OpenText’s information exchange (fax) solutions. Jim is an expert in designing solutions for enterprises of all sizes to enable secure, efficient information exchange.
  • Leveraging AI to boost customer acquisition, engagement, and retention
    Leveraging AI to boost customer acquisition, engagement, and retention Grant Langston, CEO, eharmony Oct 30 2018 5:00 pm UTC 60 mins
    Your instincts are good — but AI can make them flawless. With AI, every time a customer engages with your brand, you’re making that moment really count.

    Add AI powered predictive analytics to ensure the right message at the right time, targeting is accurate and high-value, and customer support is proactive. Automate chat-based customer service, and give your agents more info off the top. Level up the shopping experience by offering the right products at the right time — and add contextual conversation to narrow their choices down.

    Customers want this kind of service and attention. And if you can’t deliver, they’re going to find the company that can. So don’t miss this VB Live event, where you’ll learn more about being relevant to your customers, making their engagement meaningful, and more!

    Register now for free!

    Attend this webinar and learn:
    * How AI levels up personalization and customer engagement
    * How to use AI-fueled data analytics to create tactical marketing plans.
    * How to create personalized moments without being creepy
    * How to increase real and effective relevance to customers across channels

    Speakers:
    * Grant Langston, CEO, eharmony
    * Brian Witlin, CEO, Yummly
    * Stewart Rogers, Analyst at large, VentureBeat
    * Rachael Brownell, Moderator, VentureBeat

    Sponsored by Drift
  • Build Your 2019 ServiceNow Roadmap for Long-Term Success
    Build Your 2019 ServiceNow Roadmap for Long-Term Success Juliet Acuff, Adam Mason, Grant Pulver, Meghan Lockwood Oct 30 2018 5:00 pm UTC 60 mins
    Join our ServiceNow experts to find out strategies to help you start off 2019 on the right talk - from quick wins to proving ServiceNow's ROI.

    Look back at 2018 and ask yourself, how effective was my roadmap? In what ways could it change to align with my companies goals for ServiceNow?

    In this webinar, we'll be discussing trends we see from our clients, different use cases to set yourself up for success for the long-term, plus tips on how to communicate the business value of ServiceNow.
  • Don't Leave Money on the Trade Show Floor: 3 Ways to Turn Leads Into Deals
    Don't Leave Money on the Trade Show Floor: 3 Ways to Turn Leads Into Deals Alice Heiman, Founder & Chief Sales Officer w/special guest Dianna Geairn Oct 30 2018 7:00 pm UTC 45 mins
    Stop leaving money on the trade show floor.

    In this webinar, discover how to:
    1.Create a winning strategy
    2.Dominate the show
    3.Generate revenue by turning leads into deals
  • Putting Predictive Analytics to use for delivering better customer experiences
    Putting Predictive Analytics to use for delivering better customer experiences Matt Dimond, Consultant at BlueVenn Oct 31 2018 3:00 pm UTC 45 mins
    Our research across 3000 consumers found that 9 out of 10 are willing to pay more for a better customer experience, and with predictive analytics, you can deliver this personalized experience on a large scale - but how?

    In this session we will look at the important, but less glamorous, aspect of predictive analytics – the data. We’ll explore the power of CDPs to provide the foundation for predictive modelling and look at some multi-channel retail examples of predictive models that can reinforce customer loyalty and increase purchase probability.

    You will learn:

    •What you should consider in order to prepare your data before using it for predictive analytics
    •How using predictive analytics can benefit your business
    •The different ways you can use predictive strategies

    Questions to ask:

    1)Do you use predictive models in your marketing campaigns?
    2)If yes, how effective are you finding predictive analytics?
    3)What question would you like to post to the presenter Matt?
  • How Hive Uses Data & Device Connectivity to Become more Personal & Productive
    How Hive Uses Data & Device Connectivity to Become more Personal & Productive Mark Orsborn - Senior Director, IOT Business Development, Salesforce & Terrence "TJ" Sorrell - Global Business Design Manager Nov 1 2018 10:00 am UTC 39 mins
    The fourth industrial revolution is changing how we live, work, travel and trade. Customers are more connected than ever before, and the rise in connected technologies has resulted in endless amounts of valuable data.

    Terence Sorrell, Global Business Design Manager, Hive & our host Mark Orsborn, Senior Director, Salesforce IOT discusses how Hive is unlocking valuable data with the Salesforce Platform, to deliver global customer success.

    In this webinar Mark and Terence discuss:

    1 - How Hive are creating a competitive advantage & unlocking new opportunities by connecting data into its CRM architecture
    2 - Using data intelligently to capture every customer interaction and analyse all the different touchpoints
    3 - The importance of integrating data sets and systems, and how this will allows business’ unlock new intelligence to drive greater efficiency and richer customer engagements
  • Digital Transformation - Practical Advice to Evolve Faster
    Digital Transformation - Practical Advice to Evolve Faster Steve Walker and Abram Maldonado Nov 1 2018 5:00 pm UTC 45 mins
    Digital transformation requires specific investments and actions across many disciplines. How quickly an organization evolves depends on how it approaches the process. Learn the criteria to evaluate to enable faster, more agile digital transformation, and hear real-world examples of how a digital leader is using these principles to transform his organization.
  • Buying Group Blindness: 3 Reasons Why You’re Not Closing Deals & (How To Fix It)
    Buying Group Blindness: 3 Reasons Why You’re Not Closing Deals & (How To Fix It) Jim Regan & Kerry Cunnigham Nov 6 2018 4:00 pm UTC 60 mins
    AI makes it possible to know the B2B buyer like never before and to begin to answer critical questions about what works in attracting and engaging those buyers. B2B buying is conducted by buying teams, so why do most sales teams focus on just individual buyers?

    Join MRP and SiriusDecisions for a conversation on how switching the focus from individuals to buying groups will improve your bottom line.

    During this webinar, we will highlight these common reasons why you’re not closing deals, and how to fix it.
    •You’re not noticing group buying signals
    •You’re not acting upon these group buying signals
    •Your systems and processes are causing missed opportunities

    Register for this webinar and join Kerry Cunningham, Senior Research Director of Demand Creation Strategies at SiriusDecisions and Jim Regan, CMO and Co-Founder of MRP and learn how to avoid buying group blindness.

    Register now for this LIVE webinar!
  • Outsourcing Multimedia Content Development
    Outsourcing Multimedia Content Development Barry Saiff and Elrik Jundis, Saiff Solutions Nov 6 2018 6:00 pm UTC 60 mins
    In 2018, life is faster. People can access information quickly. Attention spans are short. Multimedia content — videos, animations, infographics — can engage audiences, and make learning fun.

    Whether you are producing technical, creative, or eLearning content, outsourcing your multimedia content development can enable you to increase the quality and volume of content produced, beyond your local capacity. The bottom line is that if you want to produce — or produce more — videos and animations, learn how outsourcing can help you achieve your goals.

    Join Scott Abel, The Content Wrangler, and his special guests, Barry Saiff, Founder and CEO of Saiff Solutions, and Elrik Jundis, Business Development Manager for Saiff Solutions, for this free, one-hour webinar.

    Attendees will learn:

    –What specific activities are involved in multimedia outsourcing, and which are easiest to outsource?

    –What are the pros and cons of onshore vs. offshore, and freelancers vs. vendor?

    –How do I get started, and how can I scale up quickly?
  • The New World of AI - Powered Contracts
    The New World of AI - Powered Contracts Tim Cummins, IACCM President and Jason Gabbard, Head of AI, Conga Nov 6 2018 6:00 pm UTC 55 mins
    Contract management is an area that is ripe for innovation and digital transformation. Often contracting processes are bureaucratic, burdensome, and a major source of delays. Yet new technological solutions are emerging quickly, affording the opportunity for AI to manage much of the process, while freeing up people—contract management staff—to focus on more strategic tasks.

    Are you prepared for the pace of change?

    Join us live to hear from IACCM President Tim Cummins and Conga Head of AI Jason Gabbard while they chat about:

    -The essential documents and contracts to automate.
    -Driving compliance across departments and increasing collaboration.
    -Boosting efficiency by reducing errors with key AI technology and Machine Learning.
  • Can you deliver the personalization your customers demand?
    Can you deliver the personalization your customers demand? David Hardtke, Director of Advertising Science, Pandora Nov 6 2018 6:00 pm UTC 60 mins
    More and more, savvy customers are willing to share info about themselves and their browsing behavior — but in return, you have to use those powers for good. Or in other words, start serving them up completely personalized web and mobile ads that reflects their tastes, values, and preferences in every (not-creepy) way. It’s the key to delivering the kind of goods and services that keep your customers clicking — and more than happy to keep handing over their personal information.

    It’s also hard to pull off. To learn how companies like Pandora flawlessly serve up the customized advertising that clicks, don’t miss this VB Live event!

    Register here for free.

    Attend this webinar and learn about:
    * How to offer your customers content that connects to their lifestyle and tastes
    * The intersection between art and science in the new world of hyper-personalized advertising
    * How to create customized content that connects without creeping out customers
    * Best practices companies like Pandora and Trulia use to create authenticity and bring in more revenue.

    Speakers:
    * David Hardtke, Director of Advertising Science, Pandora
    * Deep Varma, VP of Engineering Trulia
    * Rachael Brownell, Moderator, VentureBeat

    Sponsored by Cvent
  • 10 Ways Contact Centers Annoy Their Customers (and How to Stop)
    10 Ways Contact Centers Annoy Their Customers (and How to Stop) Jenny Dempsey, Leslie O'Flahavan, Patrick Russell, Erica Marois (Moderator) Nov 6 2018 7:00 pm UTC 60 mins
    Have you ever had an annoying customer experience? Are you annoying your customers? During a recent #ICMIchat, we asked participants to share their biggest customer service pet peeves. Some of the answers might surprise you. Join us for this fast-paced, fun, and practical webinar. We’ll reveal a list of the top ten ways call centers exasperate their customers, and also offer up tips for breaking the bad habits.

    In this webinar, you will learn:
    •The top ten ways call centers frustrate customers
    •How to avoid committing common customer service failures
    •How to deliver more seamless and satisfying agent and customer experience

    Join us for an interactive and informative hour, complete with live audience Q&A. Come ready to take notes and ask questions!
  • Lead Generation: how do you nurture good sales leads?
    Lead Generation: how do you nurture good sales leads? Phil McGuin, Demand Generation Director, Stickyeyes Nov 8 2018 12:30 pm UTC 60 mins
    Watch our webinar and follow the 4 stages of lead nurturing to drive more leads and sell more stuff!

    Lead nurturing is the defining act that turns a lead into a prospect, and a prospect into a sale. Yet is often the part of the process which is most neglected. Perhaps this is why an estimated 79% of leads never convert into a sale, according to MarketingSherpa.

    This webinar, presented by Stickyeyes Demand Generation Director, Phil McGuin will take you through the four key stages of lead nurturing that will:

    -raise awareness and perception of your brand;
    -convince your prospects of your credentials; and
    -convert those leads into a positive commercial action.

    Sign up now and take away learnings from real-world businesses to help you nurture your sales leads more effectively and drive more sales.

    This webinar is part 2 of a series of webinars on Demand Generation. You can view our previous session on ‘How to get more quality leads into your pipeline’ - https://www.brighttalk.com/mybrighttalk/channel/16065/webcast/333345/brighttalkhd
  • Ageas: Change without fear drives Digital Workforce success
    Ageas: Change without fear drives Digital Workforce success Emma Kirby-Kidd, Process Automation Lead - Katie Payne, Automation Aftercare Manager, Ageas | Shail Khiyara, CMxO, Blue Prism Nov 13 2018 4:00 pm UTC 60 mins
    Ageas is one of the largest providers of personal and commercial insurance in the U.K., and was no stranger to automation when it began using Blue Prism’s Digital Workforce in 2014. But from the very start, it knew it couldn’t achieve its process efficiency, waste reduction, and risk mitigation goals unless it built an internal culture in which everyone in the organization fully understood the benefits of Robotic Process Automation (RPA), and embraced all it could do for them, the company, and its customers.

    In this episode of our Blue Prism Café, join the team behind Ageas’ leading change management practices, where their goals were to eliminate worries about the impact on employment,actively encourage their employees to welcome process automation, and create a culture in which the employees think of the robots as additional team mates that are responsible for doing mundane, repetitive back office tasks 24/7/365.

    Key takeaways will include:
    •Selling the benefits, and managing the message of RPA within the business
    •Real-life examples on how to humanize the Digital Workforce
    •Ensuring effective aftercare for implemented processes
    •Delivering maximum automation benefits back to the business