Get powerful operations insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which systems and processes are driving operational efficiency, maximizing value and customer success.
Many of the challenges businesses across industries will face in 2018 impact customer onboarding. In this webinar, Sean Naismith, Head of Analytics Services at Enova Decisions, with guest speaker Eddie Glenn, Product Marketing Manager at iovation, discuss these challenges and explore how machine learning and digital decisioning can enable businesses to overcome these challenges to deliver a seamless customer onboarding experience.
•What are major customer onboarding challenges?
•What is machine learning and digital decisioning?
•How can machine learning and digital decisioning address customer onboarding challenges?
Watch a demonstration of an end-to-end loan application built with Bizagi. See how you can deliver a seamless customer experience across multiple channels – both from the perspective of your customers and your employees.
Using a wind farm as an example, see how to use Bizagi to connect to your sensor data or ‘things’ to inform decisions across the business. This includes handling exceptions, pre-empting problems and determining the next best action.
Watch this demo to understand how to increase profitability and tenure in your customer onboarding process. Using Bizagi Artificial Intelligence your customer service staff can be shown likely customer lifetime value and Bizagi can recommend products or services to offer to increase their tenure.
See how easily you can collaborate with peers to model and then publish a new or existing process. Use the capability in Modeler Collaboration Services to share, review and edit models in the cloud before publishing and tracking stakeholder acknowledgment of new processes or changes existing models.
Ten years ago, The Content Wrangler published details about a survey that found most documentation managers don’t use metrics as a performance measure. Has that changed? Have documentation managers stuck to their old, metric-less ways, or have they all become “quants” in 10 years’ time?
Join Paul Perrotta, sitting in for Scott Abel, The Content Wrangler, and his special guest, Barry Saiff, CEO of Saiff Solutions. Barry is the author of The Seven Habits of Highly Effective Technical Communications Leaders, and a 30-year veteran documentation leader. He will lead a discussion about the ins and outs of calculating costs and return on investment for documentation projects.
Attendees will learn from the results of a real-world case study of a technical documentation project that required technical writing, technical illustrations, and a couple of key metrics: cost per page and pages per date. You’ll learn how difficult it was for the team to track, calculate, and report these seemingly simple numbers and how they overcame these challenges. You’ll discover the connection between measurement and process design and learn valuable lessons that should help you avoid getting lost in the weeds of data- and cost-tracking.
Are you thinking about incorporating tone into your content strategy? If so, you've probably seen how confusing this topic can be.
We know, because we are human beings, that language can misfire. Tone is where understanding and emotion come together – and sometimes that’s messy.
Join Paul Perrotta, sitting in for Scott Abel, The Content Wrangler, and his special guest, Pierre Gagnier, Content Strategist at ADP Innovation Lab, for this free, one-hour webinar. Pierre will show you how a team of researchers at ADP were able to tame some of the trickiness of tone and measure its impact. What they learned will help you to make sense of tone and change it from a source of risk into a tool for creating effective content.
Attendees will learn about 1) a simple, workable set of definitions that you can use to promote shared understanding among stakeholders of what tone is; 2) A framework for identifying and applying tone attributes so that you can create a foundation for consistent practice, and 3) Some typical factors that will help you to see how tone can go awry and will help you create your own risk factors.
ABOUT THE PRESENTER
Pierre Gagnier is a content strategist at ADP's Innovation Lab in New York. He works extensively with user experience researchers to help ADP web and mobile product teams align their content strategies consistently with users' realities.
In this webinar, we are joined by Brightpearl and AmericanEagle.com in giving you, merchants, practical tips and best practices that can help your ecommerce business improve and scale in 2018.
+ What you can be doing throughout all of your marketing channels to achieve success
+ How can you make it easy for your customers to buy and get their orders right and on time.
+ How you can maximize revenue while taking less risks
Are you adapting your infrastructure strategy to business, geopolitical and technology trends?
Our panel of experts discuss the questions you must have the answers for along with trends that will impact your organization in the coming year.
How will you adapt your strategic plan to climate change? What are the implications of new regulatory enforcement? How will your staff adapt to changing infrastructure deployment models? Will new workloads overwhelm your infrastructure plans? Change is here, so learn to adapt.
Workplace emergencies can happen at any time and employees need to know what to do in a worst case scenario, from finding the closest hard wall to knowing where the nearest evacuation point is. Watch the webinar to learn how you can help ensure the safety of building occupants when designing a new office space.
Cybersecurity risks don’t begin and end with PCs. Your networked print devices can be just as big of a risk but often don’t get the right attention.
Watch this webinar to get a real-world look at print security from industry expert Ron Chestang of HP. He’ll detail some common and surprising security issues lurking in your print network and outline specific strategies and controls you can use to minimize the risk. Also on this webinar, Patrick Boyd of Staples Business Advantage will provide actual examples of security issues discovered during print network reviews with customers.
Orchestration Everything. From incident remediation to service requests, IaaS to cloud automation. Extensible, open-API platform—invoke from any place, integrate with anything. More than 8000 out-of-the-box operation workflows. Intuitive, flexible flow authoring. Integration with ChatOps.
Join Guillaume Dubuc, Senior Product Manager, as he discusses the latest features of Micro Focus Operations Orchestration (OO), showcases OO in action, and answers your questions.
• Discover how customers orchestrate—top use cases
• Learn what makes OO unique, and why customers chose it
• Hear how customers transformed process automation with OO and saved many man-hours
• See a demo: graphical/textual authoring with OO Designer
• See a demo and meet Maestro, the OO chatbot: bringing tools in the middle of conversations for collaborative problem-solving
Have you ever wondered why so many companies struggle to implement an effective S&OP strategy? We've had thirty years to fine tune the process and make it flawless. Yet, research shows over two-thirds of companies are not gaining business value from their process. Are we just slow learners, or is S&OP just an illusion?
•Alternative ways to look at the current gaps in your organization and how all the components of a successful business process come together
•Key questions to ask regarding your S&OP and planning processes
•Building blocks of a best-in-class S&OP process
J. Eric Wilson, Advisor, Demand and Sales & Operations, Institute of Business Forecasting
So why is it in our professional life we tend to take things at face value? Your top notch negotiation skills assured you left nothing on the table. You've squeezed that lemon dry, right? Are you sure?
•The Importance of Supplier Relationship Management
•10 places to search for additional savings after the contract is signed
•Benefits to Be Gained From Contracted Suppliers
•Supplier Management Techniques to Capture Greater Value
•Five "No Cost" Sources for Immediate Value
For years, supply chain executives have asked how can they reduce inventory without affecting customer service levels or shifting cost to other supply chain partners? The answer could be a new inventory management strategy.
•Why this new approach reduces total supply chain costs instead of pushing inventory carrying costs onto suppliers
• How to reduce the informational delays that add hidden costs to the supply chain
•Demonstrate how the use of real-time consumer demand can drive time-phased shipments and production through the supply network
Wesley S. Randall, Professor & Chair, Department of Marketing, Logistics, & Operations Management, College of Business, University of North Texas
David R. Nowicki, Director, Center for Logistics & Supply Chain Management, Associate Professor of Logistics, University of North Texas
Jonathan Fife, President of the Professional Development Institute, University of North Texas
Natural disasters. The bankruptcy of a major ocean carrier. Cyber attacks. And exploding batteries. These are just a few of the risks that have laid supply chains low in recent years. Yet the more firms work on risk and resiliency, the more new issues and challenges seem to pop up.
In this webinar, Michigan State professor Steven A. Melnyk will:
•Outline the issues critical to most supply chain managers
•Present the new view of risk management and resiliency at leading firms
•Provide a task list for managers focused on protecting their supply chains and brands
•How to align supplier segmentation to bottom-line results
•Best practices for engaging with suppliers in various tiers
•The most effective supplier stratification tiers and criteria
Amy Fong, Senior Procurement Advisor and P2P Program Leader, Hackett Group
Ms. Fong is an Associate Principal in The Hackett Group’s Procurement Executive Advisory program and Program Leader for the Purchase to Pay Advisory Program.
Jaime Steele, Senior Director Procurement Operations & Center of Excellence Staples Inc.
Jaime Steele has 17 years of experience in procurement and sourcing. She began her career at FreeMarkets Inc., the first provider of online reverse auctions. That experience led to a mix of both advisory and client-side roles in multiple industries, most recently at grocery and retail companies.
Join Staples Business Advantage and GP PRO as we will spend time highlighting ways that you can uncover waste and unnecessary spend in your restroom and help you identify methods for maximizing your restroom spend. By implementing a few simple changes, you will be able to identify some long term cost savings for your facility and be able to reallocate that spend to other areas of your day-to-day business.
Neal Duffy, Sr. Mgr. Facilities Solutions Training
Neal Duffy has more than 40 years of experience in the janitorial and sanitary maintenance (Jan/San) industry on both the manufacturing and distribution sides of the business.
Dr. Ronnie Phillips, Director Omnichannel & eCommerce, GP PRO
Dr. Ronnie Phillips has extensive Jan/San industry experience in product development and innovation, marketing and sales. He graduated from Georgia Institute of Technology with a B.S. in Biochemistry and PhD in Organic Chemistry.
Hiring, training, and retaining the agents we need to succeed is a classic contact center challenge. Many contact center leaders intuitively understand that hiring for culture fit is the first step in the process. The tough part is defining exactly what culture fit means and then scaling the concept so different hiring managers are making consistent hiring decisions. In this webinar, customer service expert Jeff Toister will share a practical guide for hiring agents who fit with your contact center culture. He will also reveal how to better integrate training and recruitment so you can retain your best agents.
Webinar topics include:
• Ergonomics 101
How it impacts workplace productivity
• Sitting vs. Standing
The benefits and costs
• Employee Retention
Why comfort makes employees happy
Tom Albin PhD is a licensed professional engineer (PE) and a certified professional ergonomist (CPE). He holds a PhD from the Technical University of Delft in the Netherlands. He is a Fellow of the Human Factors and Ergonomics Society. Tom divides his professional life between the Office Ergonomics Research Committee (www.oerc.org), where he is the Executive Director, and his consulting practice, High Plains Engineering Services. He has extensive experience as a researcher, corporate ergonomist, and product developer. In addition, he has been active in the US and International Standards community. He is accredited as a US expert to several International Standards Organization working groups and is Vice-Convenor of the ISO committee revising the standards for input devices and workstation layout/postures.
Cristina Ainslie brings a wealth of knowledge to her role as Field Sales Director, Furniture as she has been in the industry for over 30 years. Her tenure in the industry ranges from working as Regional Manager for Teknion and as a Principle for a LEED consulting firm. She is passionate about bringing value to your project by putting together a team that is best in class and will ensure your project is planned, design and executed to your specific needs. She was instrumental in helping her teams create furniture programs for Yahoo, Netflix, Cisco Systems, Polo/Ralph Lauren and YouTube. Her experience in sustainability helped her act as an owner’s rep to assist her clients in obtaining LEED Certification for their projects. She assembled project teams that included architects, contractors, MEP and furniture vendors.
Join us for a panel discussion designed to help you identify—and overcome—the big challenges associated with digital product content delivery. Join host Paul Perrotta, formerly Senior Director of Information Experience at Juniper Networks, Eeshita Grover of Cisco, Craig Prior, Director of Technical Communications at Mastercard, and Joe Gelb of Zoomin Software for this lively panel discussion. The panelists will share lessons learned that you can use to develop a streamlined content delivery process that takes advantage of modern content creation and management practices, and prepares your content to support emerging delivery technologies such as chatbots, voice interfaces, the Internet of Things, and augmented reality.
Attendees will learn about:
–Increasing speed to delivery without sacrificing quality
–Having consistent access to all of your technical content, no matter the source format
–Exposing the right content to the right audience
–The value of scenario-based content design
–Optimizing the maintainability of content over time
–Building trust around your content
–Preparing your content to support emerging technologies
Brands have access to terabytes more customer data than they did just a few years ago, but most organizations are using only 10% of what they collect — and are unsure how to turn data into sophisticated, personalized cross-channel marketing.
That kind of high-touch, multichannel engagement is within every brand’s reach, but it requires putting AI in the driver’s seat. Yet, the hype-cycle that surrounds AI-powered marketing leaves many companies wondering what’s truth, what’s fiction — and most importantly, how to even start applying it for notable returns.
Join Forrester, VentureBeat, and Blueshift in this frank discussion of AI, customer data, and cross-channel marketing. You’ll walk away with a solid understanding of what it takes to fully integrate customer data and AI into your cross-channel marketing.
In this webinar you’ll:
* Understand the power of the customer data you have at your fingertips
* Learn how to leverage data to drive personalized, cross-channel marketing
* Discover how AI can transform your marketing strategy
* Rusty Warner, Principal Analyst, Forrester Research
* Vijay Chittoor, CEO, Blueshift
* Shannon Johlic, Director of Marketing, Blueshift
* Stewart Rogers, Analyst at Large, VentureBeat
* Rachael Brownell, Moderator, VentureBeat
AI and machine learning have the potential to transform payments to be less risky, more profitable, and real-time. However, implementing these new technologies can be prohibitive in terms of time, resources, and cost. This session shows how digital decisioning overcomes those barriers and enables businesses to integrate analytics with existing business rules and platforms to deliver smarter payments.
•What is digital decisioning and why does it matter?
•How can digital decisioning lead to better debiting results?
•What should be considered when selecting a digital decisioning system?
Join us for an exciting and informative look at the latest release of Data Protector.
Data Protector 10 delivers a new web user interface, a redesigned security model, a new consolidated scheduler and support for additional storage, platforms and applications to facilitate an easier integration into heterogeneous environments.
Learn how you can better protect your applications across legacy and modern platforms, use analytics to track and manage your SLAs and improve the security of your backup to mitigate the risk of cyberattacks when you upgrade to Data Protector 10.
You will also see a live demo of these new features.
How Real-World Firms Transformed with Enterprise Service Management using ServiceNow.
On Tuesday, January 30th, Join CEO, Ellen Daley, VP of Solutions and Innovation, Adam Mason, and Strategic Director of Marketing, Meghan Lockwood, to find out how to get the executive buy-in and prove your business case for Enterprise Service Management with ServiceNow.
Learn what Forrester Research has to say about the Total Economic Impact of ServiceNow, find out how Acorio customers are reaping the benefits, and get you own exclusive pitch deck to help you win your business case.
With a New Year comes new challenges, new data to understand, new laws to consider, and emerging technology trends. How do you keep your head above the water and ride the waves of change?
For example, do you understand how a Customer Data Platform (CDP) uses a Single Customer View? Do you know how a CDP benefits from a layer of multi-channel campaign management? How best to manage complex customer journeys - and make the most effective and efficient use of your customer data?
During this webinar, Matt Dimond, Consultant at BlueVenn, helps you cut through the noise to highlight how to enhance your customers relationships, by understanding which operational approaches best enable the convergence between technology and rich, personalized customer interactions.
You will learn:
- Which emerging digital marketing trends are vital for competitive advantage
- How to build sustainable and profitable customer relationships
- Achieve rapid actionable insight to understand and analyze customer behavior
- How to champion marketing change in your organization and avoid internal operational pitfalls
Incorporating location intelligence into digital strategies to engage consumers in real time, increase brand loyalty and provide actionable data will be more critical in 2018 than ever before.
Using cutting edge location data, Deloitte was able to actively engage fans in an interactive touchscreen experience at a large-scale sporting event. These enhanced insights into the fan experience included crowd density at various locations within the venue, the best spots for spectators to view the action, the movement of fans relative to players, and more.
In this case, location intelligence provided insight into consumer engagement via foot traffic patterns, location visits, and frequency analysis to help brands deliver dynamic user experiences, better understand their customers and prospects, and boost consumer engagement and delight.
During this webinar you’ll learn how to:
* Boost engagement with real-time, location-based consumer engagement and experiences
* Gain insight into the behavioral patterns of customers and prospects
* Understand the future of location data for your business
* David Bairstow, VP Products, Skyhook
* Prince Nasr Harfouche, Principal, Deloitte Consulting LLP
* Stewart Rogers, Analyst at Large, VentureBeat (Moderator)
Workforce management is one of the core pillars to a successful contact center operation. But, for as much planning that’s done in advance, the intraday management of the frontline staff is where WFM really hits the pavement. For many organizations, however, intraday works is highly manual and consumes valuable time and resources. As a result, it’s not uncommon for contact centers to lose significant productivity, and ultimately profitability, because of the manual work that’s happening.
In this ICMI webinar, you’ll hear the latest research from ICMI and NICE on how much damage manual intraday work is doing to the contact center and, more importantly, what can be done to reverse the trends. Gain valuable insight on how to get better results from your intraday processes, while positively contributing to employee engagement and buy-in. If you’re looking to maximize your resources to their fullest, this is one presentation that you don’t want to miss.
Attend this webinar to learn:
* Findings from ICMI’s latest research on intraday WFM
* Best practices for reforecasting and schedule planning
* Tips for handling PTO requests, schedule changes, and unforeseen events
* How to combat lost productivity and high forecast variances
Gain practical insights from experts on the critical role of agility in digital transformation. In this session, we will discuss how conservative and low risk cultures can be quickly replacing agile methodologies and rapid experimentation.
But how? Join us hear from a seasoned panel of Digital Agility experts including Rob Koplowitz (Forrester Research - Principal Analyst), Gustavo Gomez (Bizagi - CEO), Rui Dinis (Director of Finance and Administration – Manpower) as we answer questions including:
•Where should change come from, top down or the ground up?
•What are the biggest barriers to building agile momentum
•What results have agile solutions delivered for Manpower Group?
Who should attend: Digital Technology leaders, Application Development Leaders, IT, Business and Process professionals
or Digital and operational leaders, there’s a tension between the demand for agility and the pressure to maintain compliance with global regulations. How can you reconcile these competing corporate goals?
Learn from the experience of Cofco International for practical advice on:
- The critical role of agility in global digital operations
- Why digital agility is essential to regulatory compliance
- How to create digital solutions fast in an agile culture
Who should attend? Digital Technology leaders, Application Development Leaders, IT, Business and Process Professionals.
Discover how creating an agile culture enables you not only to deliver digital solutions fast, but also to make sure that they return results – including huge financial savings and complete project payback in 2 months of less
Join this webinar hosted by Bizagi Customer Travelport, a travel commerce platform connecting the world’s leading B2B travel providers with pioneering B2B payment solutions. We’ll discuss how agility has radically redefined the way Travelport operates by:
- Creating a culture of collaboration and experimentation
- Shining a light on the simplification of critical processes
- Delivering rapid results that demonstrate digital transformation
Who should attend: Digital Technology Leaders, Application Development Leaders, IT, Business and Process Professionals.
PeopleSoft financials, HCM, and Campus solutions can transform your institution into a high-performing global campus. But PeopleSoft support costs can add up quickly.
NTT DATA can help optimize your PeopleSoft environment while saving up to 30% on support.
Join us as our experts discuss strategies for providing cost-effective solutions for database, functional, and technical support to meet your campus deamnds
You'll leave this webinar with a clear understanding of:
• How to overcome your PeopleSoft system performance challenges
• How to ensure your PeopleSoft environment is secure, flexible, and running at peak performance
• How an optimized PeopleSoft environment helps drive down support costs
AI isn’t a nice-to-have any more, it’s a must-have. There’s a reason why corporate giants like Google, IBM, Yahoo, Intel, Apple, and Salesforce are competing to snatch up private AI companies. In the first quarter of 2017 alone, 37 AI companies were swallowed whole.
Companies aren’t just using these AI tools to enable existing marketing strategies; they’re taking those strategies to the next level, going beyond simple retention and delivering active engagement. AI technology offers companies unprecedented insight into customer behaviors, patterns, and beliefs, allowing you to seamlessly anticipate customer needs and serve up hyper-personalized, emotionally resonant campaigns where and when they’re most welcome.
2018 is the year to seize the AI advantage. To learn more about the technology you need, the opportunities it unlocks, and what it takes to get your ball in the game, don’t miss this VB Live event!
In this webinar, you'll learn:
* What’s new in AI for 2018 -- and what’s coming down the pike
* How businesses are using AI to drive results
* How to go beyond customer retention and power customer engagement
* Brian Gross, VP Digital Innovation, Aeromexico
* Michael Healey, President, Yeoman Technology Group
* Stewart Rogers, Analyst-at-Large, VentureBeat
* Rachael Brownell, Moderator, VentureBeat