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Operations

  • Move From Disruptive to Productive Digital Transformation
    Move From Disruptive to Productive Digital Transformation
    Dave Landa, Kintone CEO Recorded: May 21 2020 28 mins
    The democratizing forces of no-code software development and citizen developers are turning disruptive Digital Transformation into productive Digital Execution. In this webinar by Kintone’s CEO Dave Landa, learn how citizen developers and new mode IT teams together are revolutionizing agile software development, deployment and iteration from the ground up.
  • Deal Execution: How to Maintain Momentum During Uncertainty
    Deal Execution: How to Maintain Momentum During Uncertainty
    Justin Welsh, Anna Phalen, Stephanie Jenkins, Ralph Barsi Recorded: May 21 2020 57 mins
    Listen to a panel discussion with sales leaders from Jellyvision, Glassdoor and Tray.io on how to maintain deal momentum during times of uncertainty. Originally aired at Gong.io's virtual event Celebrateonline.

    Speakers:
    Justin Welsh, Founder, The Official Justin Welsh
    Anna Phalen, VP Sales and Account Management, Jellyvision
    Stephanie Jenkins, VP of Sales, SMB, Glassdoor
    and Ralph Barsi, VP, Global Inside Sales, Tray.io
  • Acquire New Customers Faster, Easier, Cheaper—with a Customer Data Platform
    Acquire New Customers Faster, Easier, Cheaper—with a Customer Data Platform
    Micki Collart, Sr. Product Marketing Manager at Treasure Data and Yili Huang, Sr. Product Manager at Treasure Data Recorded: May 21 2020 46 mins
    Acquiring and keeping customers in uncertain times is a skill that everyone’s trying hard to sharpen. Customer Data Platforms for some, have been relegated to the ranks of customer retention and loyalty business process. But did you know that the same powerful technology that many successful businesses are already using to predict and personalize customer interactions can also be used to prospect for new customers?

    In the latest Arm Treasure Data release, we’ve introduced new features that not only streamline cross-channel advertising activities, but also empower marketers with visibility into their buyers’ journeys. In this webinar, we’ll show you how to extend your marketing reach through new identity resolution techniques and new advertising channels. We’ll also demonstrate how you can find and keep new buyers with greater visibility into customer journeys at scale. Join us on May 21 at 10:00 a.m. PST, for an overview of our new product launch and demonstration of our new Customer Journey Orchestration feature.

    Here are a few of the highlights of this release:

    ·Customer Journey Orchestration allows marketers to track buyers through a purchasing journey at scale. Influence the path to purchase for greater conversion and marketing attributable sales growth.

    ·New AdTech connectors open new channels for greater marketing reach. Marketers can now suppress ad lists intelligently across ad networks, reduce the days it takes to launch campaigns and decrease the overall costs of acquisition.

    ·Increased investment in supporting our global operations makes onboarding new Treasure Data users and implementing new use cases easier. Faster adoption across regions, divisions and functions, helps improve CDP return on investment.
  • Emotional Intelligence For Sales Leadership
    Emotional Intelligence For Sales Leadership
    Colleen Stanley, The Emotional Intelligence for Sales Expert Recorded: May 21 2020 45 mins
    Sales managers often get set-up to fail. You’ve heard this story. Top salesperson gets promoted to sales manager, only to discover the skills needed to develop and lead a sales team are very different than those of a seller---especially in difficult times. With education and training, many sales leaders end up hiring culture misfits or have trouble transferring the skills and habits that made them a resilient and successful producer.
    There is a better way.
    And that better way is learning how to incorporate emotional intelligence skill into your sales leadership processes.
    Learning Outcomes:

    1.Discover how to hire for Sales EQ. Stop hiring whiners and non-coachable salespeople. Start hiring resilient, coachable salespeople that can sell in any environment.
    2.Uncover the invisible reasons your sales team doesn’t consistently execute the right selling skills and behaviors.
    3.Improve your ability to train and coach your salespeople to the “next level.”
    4.Build your sales team’s resiliency muscles. Create sales teams that bounce back quickly from adversity and failure.
    5.Create sales cultures that embrace learning and change rather than fear.
  • Sputnik’s Grandchild: The New Rocket of Science and Technology Post COVID-19
    Sputnik’s Grandchild: The New Rocket of Science and Technology Post COVID-19
    Barbara Weaver Smith, The Large Account Sales Expert with guest, Ray Weaver Recorded: May 21 2020 49 mins
    This program is part of The Whale Hunters Expert Series, featuring interviews with experts on business development and enterprise sales. Today’s episode is geared to CEOs, sales and marketing leaders and other executives of small and midsize companies, especially tech companies and marketing companies.

    My guest today is Ray Weaver, the new CEO of The Whale Hunters. Ray is a business veteran, leader and entrepreneur with 25 years of broad experience in technology, e-commerce, consulting, retail, entertainment and education. He co-founded Muse Paintbar and grew it to 30 stores along the east coast, and more recently founded Skeleton Key, an escape room concept.

    Ray spent five years on the marketing faculty at the Harvard Business School—and before that was a technology marketing exec at Akamai, did a stint at Intel, and was a consultant at Deloitte.

    Ray will be talking about his upcoming book, Sputnik’s Grandchild™, which explores the emerging explosion in science and technology brought on by the pandemic and offers you a framework to explore the forces, phases, and trends that will impact your business and markets. Additionally, it suggests how these issues will influence sales and marketing strategy and customer conversations.

    You will learn:

    1. Why this pandemic is the modern Sputnik
    2. 3 forces creating economic changes
    3. 3 phases of the post-pandemic economy
    4. 5 trends that will impact your business
    5, How to reframe your business to survive, evolve, and thrive post COVID-19
  • AI for Sales & Marketing Discussion
    AI for Sales & Marketing Discussion
    Chad Burmeister, The AI for Sales Expert with guest, Caroline Life Recorded: May 21 2020 42 mins
    Learn how AI for Sales and Marketing is being leveraged in the workplace.

    You will learn:

    1. Where AI is making its way into corporations (collaboration is a big one)
    2. How sales & marketing can leverage AI in the buyer journey
    3. Who should own the SDR/BDR team (the answer may shock you!)
  • Coffee and Content: Capabilities Enabled by Structured Content
    Coffee and Content: Capabilities Enabled by Structured Content
    Ann Rockley Recorded: May 21 2020 43 mins
    Join Patrick Bosek, Founder and CEO of Jorsek, Inc., and Scott Abel, The Content Wrangler, for a chat with Ann Rockley, known as the "mother of content strategy." Ann will talk about the capabilities organizations gain by creating structured content. As one of the world's most respected and experienced experts in the field, Rockley will help you understand the business reasons that drive companies to invest in the creation of structured content. If you're looking to convince your organization to move to structured content, you'll want to listen in to this episode of Coffee and Content.
  • KT Module 6: Influencing decisions
    KT Module 6: Influencing decisions
    Andrew Vermes Recorded: May 21 2020 15 mins
    Decision are often less than rational. What can you do about that?
  • Mitigating the Risks and Human Costs of Authentication Failure
    Mitigating the Risks and Human Costs of Authentication Failure
    Andrew Gilliam (ICMI); Mark Collier, SecureLogix; Roy Atkinson (moderator) Recorded: May 20 2020 61 mins
    Authentication is frustrating for customers and agents alike. In addition to being time-consuming and ineffective, knowledge-based authentication relies on an alarming amount of agent discretion. These traditional methods are error-prone and uncomfortable for everyone involved. Protecting customers requires more than simply saying “no”; we must also say “yes” at the right time, every time. The costs of getting it wrong even once may be dire, degrading customer trust, creating stressful conflict between agents and customers, or resulting in costly data breaches.

    Service providers must get it right every single time, so it’s imperative that agents are equipped with the right tools and information to make authentication decisions. While most authentication solutions are cost-prohibitive to all but the riskiest industries, new technology can optimize cost efficiency by intelligently selecting the lowest-cost authentication method for each call.

    In this webinar, we will explore the human costs of authentication failure, including the costs to the customer experience and agent experience. You'll learn why it's more important than ever for agents to have access to real-time, data-driven intelligence to protect your customers and organization.

    Key takeaways:
    • Authentication is a significant source of friction for both agents and customers, and the costs of failure are high.
    • Agents must have the best tools at their disposal to empower good judgment in real-time.
    • Combining data-driven fraud detection with real-time authentication intelligence simplifies the customer journey, improves the agent experience, reduces the cost to serve, and mitigates risk.
  • How to Manage Marketing in Times of Crisis
    How to Manage Marketing in Times of Crisis
    Tom Treanor, VP Marketing at Arm Treasure Data and Ben Shapiro, Producer and Host at MarTech Podcast Recorded: May 20 2020 56 mins
    Marketing events cancelled. Sporting arenas closed. Bars and restaurants are closed. If someone told you about all this last year, would you have believed them? Today’s reality is affecting businesses across the globe as they shift and pivot to a digital landscape.

    Your marketing strategy is more important than ever. But does your martech stack give you the insights you need to keep prospects and customers engaged? In this session, Ben Shapiro, Host and Producer of the MarTech Podcast is sitting down with Treasure Data’s VP of Marketing, Tom Treanor, to discuss “How to Manage Marketing in Times of Crisis”.

    In this discussion, our hosts will provide marketing insights like:
    · Implementing new marketing strategies for today’s economy
    · How to thoughtfully leverage emerging opportunities
    · Which marketing channels are suffering and thriving
    · How to protect your home base: your product and customers
  • The Critical Update - 2Q 2020
    The Critical Update - 2Q 2020
    Andy Lawrence, Rhonda Ascierto, Chris Brown, Amber Villegas Williamson Recorded: May 20 2020 63 mins
    In this quarterly update webinar, the Uptime Institute team will discuss current developments in the field of mission-critical digital infrastructure. This will include critical pandemic planning and the path to “the New Normal” in operations, resiliency and outages, the current economics and prospects for the sector, the changing supply chain, and the role of automation in the years ahead.
  • Value Discovery: the Key to Elite Selling…and in Our New World, Key to Survival
    Value Discovery: the Key to Elite Selling…and in Our New World, Key to Survival
    Mark Boundy, The Value Pricing Sales Expert and special guest, Christine Gilroy Recorded: May 20 2020 46 mins
    In the shadow of CV-19, sales has become more demanding, especially in larger B2B opportunity pursuit. The type of discovery formerly performed by elite sellers and sales organizations is now a matter of survival for all; uncovering a customer’s value gaps during discovery is a critical skill, and we will explore it during this session. Please join Christine Gilroy, who has led technology sales for over two decades, and Mark Boundy who has not only sold, but has almost a decade of experience growing sales in a wide variety of industries as a sales consultant, coach, and facilitator.

    You will learn:

    1. A definition of value you can measure, track, and execute against.
    2. That the most Important part of selling is what salespeople do worst.
    3. How value builds in your prospect’s mind, and how sellers help it grow.
    4. Why discovery is where you win.
    5. Why discovering, building, then selling value is now a key to survival.
  • Transform IT operations through visibility and AIOps
    Transform IT operations through visibility and AIOps
    Christopher Brown - Accenture, Lisa Wolfe - ServiceNow, Glen Kaminski - ServiceNow Recorded: May 20 2020 54 mins
    How you can improve performance metrics such as MTTR. 

    Achieving end-to-end visibility across your IT estate 

    Automating manual tasks related to service visibility—reducing event noise so you can prioritize issues with the greatest impact
  • How to Thrive During Times of Rapid Change
    How to Thrive During Times of Rapid Change
    Sandy Kemsley Recorded: May 20 2020 55 mins
    High-Tech businesses are renowned disruptors. But what happens when the disruptors become the disrupted? For example, let’s say a global pandemic surfaces and suddenly changes your market dynamics and your business model.

    Can your business handle an instant slowdown or a hyper-growth spurt? What about your operating systems? Are they nimble enough for you to scale? Can you onboard new customers en masse or handle a high volume of service tickets overnight? What about your supply chain; how agile are your systems and supplier relationships?

    This webinar will help you answer questions like these. It’s designed for executives and senior leaders who are tasked with striving to achieve top-line organizational goals, especially in times of rapid change.
  • The True Cause? Are you sure?
    The True Cause? Are you sure?
    Andrew Vermes Recorded: May 20 2020 16 mins
    Tips on how to tell facts from assumptions, and avoid the kinds of mis-steps that could leave egg on your face..
  • Wébinaire de démo Blue Prism | The Building Blocks of Automation
    Wébinaire de démo Blue Prism | The Building Blocks of Automation
    Benoit Cayla, Sr. Solution Engineer & Frederique Dalhoum, EMEA Field Marketing, BLUE PRISM Recorded: May 20 2020 47 mins
    Rejoignez-nous pour une démonstration interactive en direct de 45 minutes. Vous découvrirez comment fonctionne la RPA Blue Prism et notre spécialiste répondra à vos questions.
    Grâce aux avancées dans le domaine de l'automatisation robotisée des processus (RPA), l’agent humain et l’agent virtuel travaillent aujourd'hui main dans la main. Comment ?

    Rejoignez-nous et assistez à une démonstration de 45 minutes en français au cours de laquelle nous présenterons la simplicité d'utilisation et la sécurité de la plateforme leader de la RPA.
    Lors de ce webinaire de démonstration, vous :
    •Découvrirez le rôle des collaborateurs humains parmi un pool de ressources en constante évolution
    •Visiterez le studio de conception des processus et objets où vous assignerez des missions à vos agents virtuels
    •Apprendrez à intégrer nos processus préconstruits à vos automatisations, sans développement, et à déployer rapidement vos effectifs virtuels
    •Découvrirez des exemples de processus automatisables
    •Apprendrez à gérer vos agents numériques pour maximiser votre productivité grâce au centre de contrôle, aux files d'attente et au planificateur
    •Obtiendrez un aperçu détaillé de la sécurité, du journal d'audit et des fonctionnalités de contrôle d'accès, des fonctionnalités clés de notre plateforme.
    Prêt à libérer le potentiel humain de votre organisation en permettant à vos équipes de se consacrer à des tâches à valeur ajoutée ? Inscrivez-vous pour participer à la démonstration et accélérer votre transformation digitale.
  • 10 Ways to Win the Hearts and Minds of more Customers
    10 Ways to Win the Hearts and Minds of more Customers
    Peter Strohkorb, Founder and CEO, Peter Strohkorb Advisory Recorded: May 19 2020 57 mins
    Customers no longer want to be sold to. They want sellers that help them to make an informed decision. But how do business leaders go about moving their business and their people into this new era?
    This webinar by internationally acclaimed SMarketing Expert Peter Strohkorb will give you 10 Action Points that you can implement in your business immediately.
  • O novo modelo de DOJO como serviço de aprendizagem virtual
    O novo modelo de DOJO como serviço de aprendizagem virtual
    Bruno Lopes Mello e Pedro Alexandre Souza Recorded: May 19 2020 72 mins
    Na metodologia de aprendizagem orgânica, as soluções são construídas de maneira colaborativa e trabalhando em equipe. Além disso, utilizar a tecnologia a seu favor e solucionar os desafios é crucial. Convidamos vocês a discutir casos reais sobre o assunto e como aplicá-los.
  • AI Augmentation, A Supplement to Human Intelligence
    AI Augmentation, A Supplement to Human Intelligence
    Chad Burmeister, The AI for Sales Expert with guest, Alice Heiman Recorded: May 19 2020 29 mins
    Chad Burmeister, the AI for Sales Expert, will have a fireside chat with Alice Heiman around the value of artificial intelligence for sales.

    You will learn:

    1. How sales leaders are thinking about Artificial Intelligence
    2. How you can prepare for Q4/2020, a quarter predicted to be the best quarter in US history!
    3. Some tactics you can use (like meditation) to get through difficult times
  • Blindspots: The Hidden Killer of Sales Coaching
    Blindspots: The Hidden Killer of Sales Coaching
    Mark Sellers, The Business Results Expert Recorded: May 19 2020 49 mins
    If you’re a sales leader, you need to know that your blindspots are killing your coaching and leadership. Blindspots prevent you from connecting and inspiring people to be their best. Performance and
    business results suffer. Learn how to spot and manage your blindspots to become a greater leader and coach.

    You will learn:

    1. What Blindspots are
    2. Why they’re killing coaching and leadership
    3. Where Blindspots come from
    4. What you can do about them
  • Buy or Build: Adapting Your Marketing Strategy to the New Normal
    Buy or Build: Adapting Your Marketing Strategy to the New Normal
    Veronica Buitron, TangoCode - CEO & Co-Founder, Sahil Jain, TapClicks - General Manager of Marketing Intelligence Recorded: May 19 2020 59 mins
    Join special guests, Veronica Buitron of TangoCode, and Sahil Jain of TapClicks, along with your host, Kevin Yamano, for a live webinar event. Watch as they discuss the current state of digital marketing and how to customize tech stacks to meet the needs of agencies and media companies.
  • How to 5X Your Average Contract Size, AI Not Required!
    How to 5X Your Average Contract Size, AI Not Required!
    Chad Burmeister, The AI for Sales Expert with guest, Lisa Magnuson Recorded: May 19 2020 25 mins
    Lisa Magnuson, author of The Top Sales Leader Playbook: How to Win 5X Deals Repeatedly shares how to 5X your deal size, without 5X’ing your investment in AI for Sales technologies. In her book, Lisa shares 16 key ‘Plays’ to exponentially grow revenues and drive leadership success and in this webinar, she’ll provide some nuggets on how you can do the same with your sales team.

    You will learn:

    1. How to develop and repeatedly close 5X deals - five times your average contract size
    2. 16 key ‘Plays’ to exponentially grow revenue
    3. People buy from people, AI may not be required?!
  • Closed Loop Marketing: Optimizing the flow of customer data across your business
    Closed Loop Marketing: Optimizing the flow of customer data across your business
    Paula Keogh, Enterprise Sales Manager, BlueVenn | Matt Dimond, Solution Consultant, BlueVenn Recorded: May 19 2020 36 mins
    For marketers to truly understand their customers and create omnichannel customer experiences they need a continuous flow of accurate and trustworthy customer data, transactions and behaviors flowing through their marketing technology ecosystem. From data storage and accessibility to marketing segmentation, CRM, customer services, execution of marketing messages and acting on responses and conversions, you need 'Closed Loop Marketing'.

    In this session we will take you through the schematics for Closed Loop Marketing and a continuous data flow that has been constructed from the feedback of over 100 marketing leaders and CMOs across the world, and look at the role of CDPs, analytics and marketing automation to put this into action.

    *This is a recording from BlueVenn’s JOIN Digital pop-up online conference, between April 29th – May 13th 2020. For more JOIN Digital content visit www.bluevenn.com/join
  • Top 10 Customer Data Platform FAQs Answered
    Top 10 Customer Data Platform FAQs Answered
    Jim Kelly, Principal Consultant | Matt Dimond, Solutions Consultant | Gabrielle Schneider, Solutions Consultant, at BlueVenn Recorded: May 19 2020 44 mins
    How does a CDP improve data quality? Can our data warehouse provide the same business benefits? How does Master Data Management compare to a Customer Data Platform? These are just a few of the top 10 Customer Data Platform FAQs our panel of experts will be answering in this 30 minute session.

    *This is a recording from BlueVenn’s JOIN Digital pop-up online conference, between April 29th – May 13th 2020. For more JOIN Digital content visit www.bluevenn.com/join
  • 5 critical elements to transform the customer experience
    5 critical elements to transform the customer experience
    Lisa Flanagan, VP Sales (Europe), BlueVenn Jim Kelly, Principal Consultant, BlueVenn Recorded: May 19 2020 30 mins
    Customer experience is increasingly determining the success or failure of the physical store, with consumers demanding personalized experiences at every stage of the customer journey. To succeed, marketers need to move out of their comfort zone to influence company-wide culture, develop new customer-centric processes, and work with IT to rebuild technology and data foundations that may have been broken for a long time. In this workshop we’ll take you through proven methodology that bold marketers can follow to make their customer data strategy meet the sky-high cross-channel expectations of the modern consumer, with a focus on 5 key elements: data, technology, culture, processes and people.

    *This is a recording from BlueVenn’s JOIN Digital pop-up online conference, between April 29th – May 13th 2020. For more JOIN Digital content visit www.bluevenn.com/join
  • KT Module 7: FOMO: getting the most from opportunities
    KT Module 7: FOMO: getting the most from opportunities
    Andrew Vermes May 26 2020 12:15 pm UTC 15 mins
    FOMO: it’s not the opportunities we can see, but the hidden ones…
  • BP/BrightKnight Webinar - Use cases in Customer Service using SAP
    BP/BrightKnight Webinar - Use cases in Customer Service using SAP
    John Bailey, Blue Prism; Arvid Aendenboom, BrightKnight & Fred Versyck, BrightKnight May 26 2020 1:00 pm UTC 60 mins
    SAP is a powerful software suite, used extensively in many corporations of all sizes across the globe. BrightKnight have come across many business processes executed in SAP. Many of them have a tremendous potential for automation with Blue Prism. During this webinar we will focus on two of them.
    Focus will be on how we went about the automation journey and on the benefits realized with these processes. Furthermore, we will also share a quick word on how we tackled this from technical standpoint.

    Both use cases focus on Customer Service in the utilities sector, specifically customer data quality. SAP relies on verified and correct customer data to work as intended; this is where automation comes in. A significant amount of manual work was spent on simple checks to verify how a client contract should be handled. Now all this preparation is done by a Blue Prism robot and the manual work focuses on handling the actual contract.
    In another use case, the aftercare of a mass migration of data is being done. It wasn’t technically feasible to couple incoming clients with existing clients and therefore RPA came into the picture. Due to the implementation of this Blue Prism robot, business could take the correct decisions in handling the rest of the cases.
  • Insights from Global RPA Survey
    Insights from Global RPA Survey
    Travis Greene, Director of Product Marketing, Micro Focus and David Gehringer, Principal, Dimensional Research May 26 2020 3:00 pm UTC 60 mins
    Micro Focus recently surveyed business and technology professionals around the globe about their experiences adopting and scaling RPA. By automating a range of processes—from HR and IT to sales, customer service, finance, compliance, and auditing—more than half of them have saved 30+ hours per week.

    But how should you start RPA? What scalability challenges will you face? And—are the business benefits real? Micro Focus recently asked RPA practitioners these very questions. Join our interactive Q&A webinar to hear their answers. We’ll cover:
    • Benefits to be gained—today and tomorrow—from RPA.
    • Key lessons learned by early adopters.
    • Critical capabilities needed to implement RPA.
    • Challenges companies face when scaling RPA.
    • How needs and challenges change as RPA experience grows.
  • The Rise of Content Design and UX Writing: Where Does Content Strategy Fit In?
    The Rise of Content Design and UX Writing: Where Does Content Strategy Fit In?
    Noz Urbina, Urbina Consulting May 26 2020 3:00 pm UTC 45 mins
    We chat with globally recognized content strategist, Noz Urbina, about the roles, relationships, and differences, of content designers, UX writers, and content strategists. Urbina will discuss ways we can improve our work by learning from others in related disciplines and by working to operationalize content production.

    Noz Urbina is a globally recognised leader in the field of content strategy and customer experience consultancy. He’s well known as a pioneer in customer journey mapping and adaptive content modelling for delivering personalised, contextually relevant content experiences in an omnichannel environment. He is also co-author of the book “Content Strategy: Connecting the dots between business, brand, and benefits” and lecturer in the Masters Programme in content strategy at the University of Applied Sciences, Graz. In 2013 Noz founded his own consultancy Urbina Consulting and in 2018, co-founded the omnichannel events organisation OmnichannelX.
  • The Future of Social Engagement
    The Future of Social Engagement
    Chad Burmeister, The AI for Sales Expert with guest, Brian Cook May 26 2020 3:00 pm UTC 29 mins
    Chad Burmeister, the AI for Sales Expert, will discuss the Future of Social Engagement with Brian Cook, CRO of Grapevine6.

    You will learn:

    1. How AI can be leveraged to personalize content for social engagement
    2. Why is social engagement more important than ever before for executives?
    3. What tools & technologies are most important in today’s selling environment?
  • Charting your Enterprise Account Strategy for Big Wins during Challenging Times
    Charting your Enterprise Account Strategy for Big Wins during Challenging Times
    Lisa Magnuson, The Landing 7-Figure Deals Expert May 26 2020 4:00 pm UTC 45 mins
    Do you know how to build a winning strategy to land your largest prospect, especially now during these challenging times? Has the account team mapped out all the strategy elements needed for success? Do you have short, medium and long term account goals that connect to your overall account strategy?

    Target audience: Sales leaders (Sales VP’s, Directors, Managers) and Enterprise salespeople

    You will learn:

    1.Why account strategy development is a fundamental element required to win 5X deals (i.e. contracts valued at 5X your average deal size).
    2.What are the most important aspects to a winning strategy?
    3.How account goals connect to strategy achievement.
    4.Measures to determine if the account team is on the right track and set up for success.

    For those salespeople who want to increase their sales productivity with 5X deal opportunities, charting your enterprise account strategy is essential.
  • How To Turn Events Into A Measurable, Pipeline-Generating Machine
    How To Turn Events Into A Measurable, Pipeline-Generating Machine
    Chris Wickson, GM of Events, Integrate May 26 2020 4:30 pm UTC 33 mins
    The world of B2B face-to-face events has been hit harder than most by the Covid-19 pandemic. Uncertainty remains around when and how events will return, and the longer-lasting impact.

    One thing few people can argue against is that B2B events will be back. They will always play a key, strategic role in any B2B Marketing and Sales strategy.

    With that in mind and to coincide with the release of our new Guide entitled “How To Turn Events Into A Measurable, Pipeline-Generating Machine”, join on GM of Events at Integrate, Chris Wickson for this webinar.

    Chris will be sharing insights, tactics and takeaways from the Guide that will help B2B Event Marketers prepare for the return of physical events:

    -How to prepare a business strategy for your events
    -Building the right events mix to hit your objectives
    -Converting attendees into event qualified leads, pipeline and revenue
    -Measuring and reporting event success
  • Supply Chain Resiliency: Countermeasures & Resource Mobilization
    Supply Chain Resiliency: Countermeasures & Resource Mobilization
    Frank Konieczny, CTO, U.S. Air Force & Mark Palmer, SVP Analytics, TIBCO Software. May 26 2020 5:00 pm UTC 52 mins
    Watch TIBCO’s Virtual Supply Chain Round Table on to gain access to exclusive thought leadership concerning the current state and future of supply chain.

    Gain industry perspective from guest speakers including; Frank Konieczny, CTO, U.S. Air Force and Mark Palmer, SVP Analytics, TIBCO Software.

    Explore how you can:
    Eliminate data silos with an integrated solution
    Ensure accuracy & one version of the truth
    Analyze and gather insights from designated data sources to create timely & reliable plans/forecasts
    Understand the impacts of potential outcomes in order to adapt to market conditions
  • Component Content Management System Foundations
    Component Content Management System Foundations
    John Baker, Jorsek Inc. May 26 2020 5:00 pm UTC 60 mins
    Creating DITA content for the first time is exciting! You’ve started creating structured content with incredible potential. But, now that it’s written, you need to actually… manage it.

    Join Paul Perrotta, The Technical Communication Wrangler, and his special guest, John Baker, Professional Explainer & Content Strategist at Jorsek Inc., makers of easyDITA, for this free one-hour webinar. In this webinar, we’ll explore the Component Content Management System, and we will unpack all the fundamental questions around these systems such as:

    1) What is a component content management system?
    2) How are they unique?
    3) Do you really need one?
    4) What criteria should you consider when selecting a system?
  • O modelo tradicional deixa de existir e inovar é a solução!
    O modelo tradicional deixa de existir e inovar é a solução!
    Roberto Celestino Pereira May 26 2020 10:00 pm UTC 75 mins
    Neste webinar nós vamos falar sobre o cenário de inovação no país e nas empresas, as tendências de Inovação nos setores/mercados, os modelos de Inovação, as capacidades, ecossistema e desenvolvimento de soluções inovadoras e a conexão com empreendedores para alavancar novos negócios.
  • What is Identity Resolution & how does it enable true omnichannel marketing?
    What is Identity Resolution & how does it enable true omnichannel marketing?
    Matt Dimond, Consultant at BlueVenn May 27 2020 2:00 pm UTC 60 mins
    Understanding or determining the identity of an individual customer across multiple data sets is not easy - particularly for enterprise organizations with millions of customers and billions of potential data points. Equally, resolving anonymous identities across multiple online devices is fast becoming the obsession for organizations that realise they only legally hold personal data for 1% of their overall digital traffic.

    In this session, we’ll take you through the principles of identity resolution, different approaches to identity management, and top tips for creating a set of identity resolution requirements for your organization that enable you to choose the right marketing technology platforms to create the sought after Single Customer View.
  • Moving Beyond ITOM and AIOps to Achieve a More Comprehensive IT Stance
    Moving Beyond ITOM and AIOps to Achieve a More Comprehensive IT Stance
    Don Baker, Gerard Berthet May 27 2020 3:00 pm UTC 52 mins
    In this webinar, you’ll learn:

    The right way to build the data foundation with CMDB
    Ways to reduce event noise with machine learning to get to actionable alerts
    Unlock additional IT benefits extending AIOps data to IT service management, customer service management, and across the enterprise
  • Glisser Product Feature Update May 2020
    Glisser Product Feature Update May 2020
    Glisser Product team May 27 2020 3:30 pm UTC 45 mins
    Join the Glisser Product Team as they walk through newly released features for our platform. Ask questions and hear more about upcoming developments.
  • Practices for Leading Remote Sales Teams: WHAT is the Same–HOW is Different
    Practices for Leading Remote Sales Teams: WHAT is the Same–HOW is Different
    Jennifer Leake, The People Analytics Expert & Phil Gerbyshak, The Inside Sales Expert May 27 2020 4:00 pm UTC 45 mins
    Sales teams have been forced to work remotely and virtually, and you’re still responsible for results. What is different about managing without direct contact and what is the same? Why may previously successful sales reps find themselves challenged when working remotely? This session offers managing best practices for sales teams, 3 key take-aways and a bonus surprise to help ensure sales success for you and your people.


    You will learn:

    1.How to lead with empathy and why it’s important
    2.The Productivity Triangle – a Law of Thirds
    3.The Work is the Same – The Setting is Different … and how to manage/lead this
    4.The Most Important Things to Focus on - Everyday
    5.Three Key Take-aways to Use NOW
  • What’s New at TapClicks - May 2020
    What’s New at TapClicks - May 2020
    Brian Childs May 27 2020 5:00 pm UTC 30 mins
    Become a TapClicks Expert! Join the head of our Product Training team, Brian Childs, for a brief conversation about the latest features from our engineering team. Also, learn about tips & tricks to help you work smarter.
  • TIBCO Anything 360 for Microsoft Azure
    TIBCO Anything 360 for Microsoft Azure
    Kevin Barrett, Senior Cloud Solution Architect, Microsoft May 27 2020 5:00 pm UTC 34 mins
    When moving to the cloud, many businesses struggle to obtain complete business views across all of their disparate data sources. Information today is increasingly spread out across on-premises and cloud environments. To gain a comprehensive view of the business, organizations must modernize their data management techniques.

    Only TIBCO’s Anything 360 solution enables 360-degree views of any business entity—customers, products, employees, locations, assets, inventory, and more. It combines data virtualization and master data management (MDM) technologies and can be used in partnership with cloud computing services to help organizations gain 360-degrees of anything in the cloud.

    Watch this webinar with Kevin Barrett, Senior Cloud Solution Architect from Microsoft, to learn more about:

    Microsoft’s view of the modern data estate and predictions on upcoming industry trends
    How to overcome the challenge of obtaining complete business views in the cloud
    The benefits of Customer 360 and a real-world business example
    Step-by-step guidance on how to create 360-degree views for anything
  • Social Media: From Crisis to the New Normal
    Social Media: From Crisis to the New Normal
    Carter Hostelley, Founder and CEO at Leadtail.com May 27 2020 5:00 pm UTC 45 mins
    Social media is the frontline of digital marketing. Not an easy job in normal times let alone during a global pandemic. Whatever your marketing role, it’s critical you understand the right way to approach social media in these precarious times. This is especially true as buyers start to transition their mindset from "Crisis to the New Normal".

    In this webinar, you’ll learn:

    - The three stages of crisis and what it means for your social media strategy
    - How buyer conversations are changing on social media
    - Examples of social media posts done right and wrong
    - Six-point checklist for what you should do right now
  • Micro Focus SmartCipher: защита неструктурированных данных
    Micro Focus SmartCipher: защита неструктурированных данных
    Владимир Станишевский, технический консультант, Micro Focus в России May 28 2020 8:00 am UTC 60 mins
    Продукт Micro Focus SmartCipher помогает реализовать контроль за контентом при размытом периметре в вашей организации. Ваша конфиденциальная информация будет защищена, где бы она не оказалась.
  • KT Module 8: "I knew that wouldn't work" - using pessimism productively
    KT Module 8: "I knew that wouldn't work" - using pessimism productively
    Andrew Vermes May 28 2020 12:15 pm UTC 15 mins
    What’s Homer Simpson’s favourite expression? Let’s try to avoid that..
  • Coronavirus: How Can Retailers Manage Local Supply Chain Demands?
    Coronavirus: How Can Retailers Manage Local Supply Chain Demands?
    BRC & SAS UK and Ireland May 28 2020 1:00 pm UTC 45 mins
    We are in unprecedented times. Supply and demand across the industry has changed beyond recognition as we, as a nation, act to respond to the Coronavirus. Retailers need to manage and optimise their supply chains to cope with the current crisis. Forecasting demand and ensuring supply of essential and non-essential goods - in-store and online – as we enter different phases of the outbreak, with no blueprint to fall back on, is a huge test for retailers of all shapes and sizes.

    SAS UK and Ireland are working with a number of retailers right now to try and help them address this fundamental challenge. We are bringing them in to share the learning and offer practical advice and solutions to help you through this immediate period, and as we begin to recover from the worst of this global pandemic.

    Why join?
    •Gain insight into the pattern of demand and supply across the retail industry right now
    •Understand how other retailers have been working to forecast and manage their supply and demand during these unprecedented times
    •Find out how other retailers have been optimising their supply chains to deal with the current crisis
    •Gain advice on what you can do to best manage your supply and demand in the immediate term
    •Explore how you can effectively forecast and manage your supply and demand as we enter different phases of this pandemic
  • How Oxfam moved from 900 Retail Stores to a Fully Digital Organisation.
    How Oxfam moved from 900 Retail Stores to a Fully Digital Organisation.
    Paul Smith, UK & Ireland General Manager. Michael Duggan, CIO Oxfam May 28 2020 1:00 pm UTC 33 mins
    Together, we are facing a truly unprecedented situation. The global coronavirus pandemic is affecting all of our families, our businesses, our communities, and our way of life.

    Our hearts go out to anyone who's been impacted by the virus, either directly or indirectly. At Salesforce, as at your companies, we’re focused on the health and safety of our employees, families and communities. However, we are very conscious that all businesses are in uncharted territory, Salesforce was built to handle moments like this, and our relentless commitment to your success is stronger than ever. Our company was founded on core values -- trust, customer success, innovation, and equality -- and our values are unwavering and continue to guide everything we do.

    During this time, we wanted to update you on how we’re approaching the situation for the UK and Ireland at Salesforce. Please join Paul Smith, UK & Ireland General Manager, who welcomes special guest Michael Duggan, CIO Oxfam. They will discuss how Oxfam, a major nonprofit group is using technology to respond to crisis in this time of need.
  • There’s a Book Inside You
    There’s a Book Inside You
    Chad Burmeister, The AI for Sales Expert, with guest, Chandler Bolt May 28 2020 3:00 pm UTC 30 mins
    Learn how to go from Blank Page to Best Selling Author.

    There’s a book inside you. And Chandler’s goal is to help you find it and turn it into a bestseller to accomplish your unique author motives–even if you’re busy, idea-less, or bad at writing like Chandler.
  • Selling with Sensitivity
    Selling with Sensitivity
    Paul Watts, The Consultative Selling Expert w/guests Lisa Leitch & Adam Snider May 28 2020 4:00 pm UTC 45 mins
    Selling with sensitivity may be more important now than ever, this presentation will arm sales professionals and sales leaders with tried and tested approaches to dealing with customers and prospective customers during challenging times. The presentation will take the form of a panel discussion with questions posed and answered, allowing for viewers to chat their questions in also.


    You will learn:

    1. The superpowers to sell with sensitivity
    2. What to do when your customer cannot buy now
    3. Understanding why Consultative Selling is more important than ever
    4. Balancing business with bravery
  • Increase Plan and Spend Agility
    Increase Plan and Spend Agility
    Jason Galloway- KPMG US Customer Advisory, Jennifer Linardos- KPMG US Customer Advisory, Pete Frend- KPMG US Advisory May 28 2020 5:00 pm UTC 75 mins
    Brought to you by CMO Council and KPMG

    What we will cover:
    Marketing agility is an essential quality in uncertain times. Learn how to obtain the highest returns from overall marketing campaign spend by actively reallocating dollars to areas of greatest opportunity. Develop an early warning system for assessing what is and isn’t working, in order to better manage spend across the portfolio.

    As part of a four-part webinar series, the CMO Council and KPMG will explore strategies for maximizing returns from prior investments, effectively managing assets and agencies, and improving plan and spend agility. Come away with immediate actions your organization can take in the next 30-60-90 days.


    Who should attend:
    This is an exclusive event extended to high-performing executives looking for guidance on immediate actions needed to generate the agility, productivity and cost-efficiencies needed to address current marketing challenges.
  • What Sales Can Learn from Liz Ritzcovan
    What Sales Can Learn from Liz Ritzcovan
    Carole Mahoney, The Sales Coach Expert with guest, Liz Ritzcovan May 28 2020 5:00 pm UTC 24 mins
    Join Carole Mahoney with special guest Liz Ritzcovan, CRO at Namogoo, as they discuss how to lead sales teams in times of uncertainty. In this 20 minute interview, Carole and Liz will tackle:

    1. Communication strategies and tactics for leading remote teams
    2. Examples of how to empower others and help them focus
    3. Where leaders to focus to be ready for the bound back