Get powerful operations insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which systems and processes are driving operational efficiency, maximizing value and customer success.
Vicki Herrell, SWPP; Ric Kosiba, Genesys; Steve Kosiba, Genesys; Erica Marois, ICMI (moderator)Recorded: Jan 23 201960 mins
When asked to share their most daunting challenges, contact center leaders in the ICMI community listed hiring, scheduling, and long-term planning at the top of the list. Can you relate?
Join this webinar to learn how you can improve the building blocks of WFM, scheduling and long and short-term forecasting, using machine learning and cloud computing. These new processes improve accuracy and dramatically improve solve times, hinting at a new class of contact center WFM analytics, which will improve WFM efficiency and agent engagement.
If you're ready to transform your planning and scheduling process, you don't want to miss this complimentary webinar in partnership with Genesys and The Society for Workforce Planning Professionals (SWPP).
During this webinar, you will learn:
- What's next for contact center WFM, from spreadsheets to AI and everything in between
- Innovative scheduling techniques that can boost agent engagement and productivity
- How to reduce staffing costs without sacrificing quality
- How to improve long-range contact center forecasting
Join us for an interactive and informative hour, complete with practical tips and a live audience Q&A.
Patricia Hines, Senior Analyst, Corporate Banking, Celent & Brian Leibforth, Regional VP, Financial Services, OpentextRecorded: Jan 23 201954 mins
Corporate to bank channel connectivity is a critical enabler for digital businesses of all sizes and industries. Corporate channels act as the digital backbone and flexible integration layer between banks and corporates — delivering operational improvements, improving visibility, and enabling new services. With new payment formats, standards, industry bodies, and the need of today’s business to track payments in real time, this landscape is becoming increasingly complex and difficult for both banks and corporate IT to keep pace with.
To cope with the increasingly hybrid world of corporate to bank integration, banks must offer a full range of attended and unattended digital channels, tailored to a corporate’s specific business processes. It is also vital that banks deliver an omnichannel digital experience for business clients; one that meets each client’s unique business and technology requirements.
Join this session to uncover the latest trends in corporate to bank integration, its challenges, and the benefits of a hybrid approach. Learn how a top multinational bank leveraged a managed services approach to hybrid integration and rapid onboarding, turning a barrier into a competitive advantage.
Today’s companies are feeling pressure like never before. Global shifts in social demographics play out against a backdrop of rapid urbanisation and digital revolution. How do firms engage with companies operating in new economic centres? What does service as a commodity actually look like?
This webinar will explore how these global trends impact all professional service organisations, and asks how can technology enable firms to maintain the upper hand?
Specifically, the importance of relationships will be highlighted, and the question asked if technology will become the driving force behind this most human of enterprises.
Join this webinar to keep up-to-date on the trends likely to make an impact on your business.
Proving the success of your B2B products and services is the typical goal and focus of a case study. It’s been used for decades. But times have changed as B2B buyers self-educate and self-select. They anticipate case studies can help them get the information they need to make purchasing decisions.
Join Scott Abel, The Content Wrangler, and his special guest, Deborah Monfette, Chief Content Writer and Strategist at Contenttriggers LLC, for this free one-hour webinar. In this webinar, Deborah will discuss four major things B2B buyers expect from companies in their search. You’ll learn 3 tips captured from 10 hands-on technology experts. These tips will help you give buyers what they expect and build more credibility, trust, and influence with your case studies even if you’re limited in what you can tell.
Tip #1 — This key ingredient, often missing, can derail the credibility of your case study.
Tip #2 — A critical strategy you must implement to build your buyer’s confidence and trust.
Tip #3 — How to be the go-to resource and help buyers find relevant case studies.
ABOUT DEB MONFETTE
Deborah Monfette works with B2B technology companies to create engaging content that helps people see the possibilities for change and solve problems. She is the chief content writer, strategist, and founder at Contenttriggers LLC. Her experience spans over 20 years in high tech where she’s worked directly with customers in dozens of beta programs, conducted over 1000 sales and product demonstrations, and worked in support and training to solve problems and build customer loyalty. Her recipe for content success is a combination of her love for customer experience, creative thinking, storytelling, great design, and simplifying complex ideas.
Christopher Ryan, The B2B Revenue Growth ExpertRecorded: Jan 17 201949 mins
Your mission is not just to generate more awareness, leads and revenue, but also to increase the financial and brand equity value of your company. To do this, you need to rise above the noise in the marketplace and truly understand your company’s place in the customer’s widening array of expectations.
Step one is to uncover the current value of your offerings to your customers and prospects (the existing state). Truth here is an absolute must.
You then need to protect and enhance your marketplace value by either being a top player (perhaps “the” top player) in your value category or better yet, launching yourself into a higher-value and more profitable category. Topics include:
How to find your current place on the Value Hierarchy Scale.
What four value measurements to capture and track.
How to identify and close your value gap.
Your best options for moving up the value scale.
You will learn how to:
1.Measure where you are in relation to your competition.
2.Achieve lasting competitive differentiation
3.Increase the financial and brand-equity value of your company.
4.Become a leader in your existing value category or catapult to the next category
Val Swisher - Content Rules, Inc. and Philip Delaney - SDLRecorded: Jan 17 201949 mins
Companies need a global content operating model (GCOM) to address the growing complexities of the content supply chain in order to deliver multilingual digital experiences.
In this session we will walk you through the GCOM and detail how you can optimize your source content to make it global-ready: easier, cheaper and faster to translate, with better translation results.
We will also discuss the translation and content management technologies that help enable GCOM and why they are necessary, and the phases of GCOM maturity where we see these technologies appear. And finally, the role artificial intelligence (AI) is playing in helping augment these technologies.
Takeaways from this webinar:
* Attendees will learn how to make their source content global-ready
* Understand the technologies used to deliver exceptional multilingual digital experiences
* See how AI is helping shape the digital landscape
Merinda Peppard, B2B Marketing Director EMEARecorded: Jan 17 201950 mins
B2B marketers are continuously facing challenges with today’s marketing landscape. According to Econsultancy, marketers on average are using 21 or more digital marketing products. Without one source of truth, B2B marketers are unable to provide personalised interactions, leverage artificial intelligence, and gain actionable insights needed for sales teams to close more deals. However, with the right solution in place, marketing and sales can align to focus on the same goals and drive more revenue for their business.
Join us as we share tips and best practices for finding more leads, closing more deals, and maximising marketing ROI by connecting sales and marketing to grow your business faster.
Learn how to:
Find and nurture more leads with smart digital advertising and powerful marketing automation.
Close more deals by aligning sales and marketing
Maximise ROI with intelligent campaign insights
Carole Mahoney, The Sales Coach ExpertRecorded: Jan 16 201930 mins
Despite the amount of money and time spent on sales technology and training, barely half of salespeople make quota.
How can you ensure that 2019 doesn’t become another such statistic for your company growth?
What can you do to have more predictable revenue?
In this 30 minute talk, executives, sales managers, and small business owners will discover:
1.A process and techniques that hold sales managers and salespeople accountable to ensure pipeline results happen.
2.Which metrics to track and what actions to take in sales coaching and training for a more predictable pipeline.
3.The role recruiting and hiring plays in predictable revenue and what criteria to look for in new hires.
Phil Gerbyshak, The Digital Sales ExpertRecorded: Jan 16 201945 mins
A strong sales culture starts with YOU sales leader. Before anyone works for you, they're checking YOU out on social media. If you're invisible, or worse, if you are out of touch, you'll hire people who will be invisible and out of touch. Social media for sales leaders and sales professionals isn't new - it’s been around since the days of Usenet – we just didn’t call it social media. But it’s never been so public, so easy to use and such a powerful tool to share your personal brand and attract sales professionals that embody your culture. Learn how to better understand and embrace social media, and how can you use it to shed your cloak of invisibility and help manage your team, your career, and your professional image.
You will learn:
1.How to brand yourself boldly and show off your personal “weirdness” or what makes you different from every other sales leader.
2.How create personal connections and strong relationships with your ideal sales professional.
3.How to use a few simple apps to help you show off your weird while also positioning you as the sales manager of choice
Paul Holland, Chief Operating Officer at AllstarRecorded: Jan 16 201942 mins
The 1st in our series of webinars on issues facing fleet management and the fuels market in the UK today.
Allstar has worked with many thousands of customers -and suppliers- over the past 30 years, developing our products to provide innovative payment solutions for fuel. This focus has given us an unparalleled knowledge of the fuel landscape: knowledge you could be using in your own business.
Join our Chief Operating Officer, Paul Holland, for the first in our series of webinars, as he shares the insight gained from working with businesses such as yours. Over the past 25 years, Paul has seen how both fleet management and fuel pricing has changed through many periods of uncertainty and will be sharing his knowledge with you during this webinar.
Join him to find out his thoughts about the year ahead, including:
1. The facts on oil-pricing, external influencing factors and future price predictions.
2. How changing landscapes, such as Brexit, could impact fuel, whether in terms of supply or cost especially with exchange rates uncertainty.
3. The potential future challenges facing fleet and fuel that we’ve identified – and the solutions.
Steve Hall, The “C” Level Sales ExpertRecorded: Jan 15 201945 mins
One of the biggest things that impacts sales productivity is insufficient access to senior decision makers – the C Suite – and one of the key things I get asked when I’m coaching my clients to help with their sales development is “how do we get access to people at “C” Level?”
There’s little benefit in having a pipeline filled with deals where you’re engaged with people too low in the food chain but that’s what a lot of standard prospecting creates – meetings with people who may influence the decision but don’t who sign off on it.
One of the best ways to impact sales acceleration is to start at the top – at executive or “C” level – and retain access while also working at lower levels in the organization.
Knowing which organizations to approach and which people in those organizations to target is aided by effective sales and marketing alignment.
This talk covers which organizations to target, which senior executives to target, what they care about, how to reach them, how to create a message that will compel them to talk to you, what to do when you get that critical first meeting and how to follow up.
You will learn:
1.Why you should sell to “C” Level
2.What “C” Level executives do and don’t care about
3.Who to approach and how to approach them
4.How to prepare for, conduct & follow up an initial meeting
Meredith Messenger, The Small Business Revenue Growth ExpertRecorded: Jan 15 201943 mins
Successful modern selling requires fundamental changes in how we organize, measure and manage our sales teams. This requires leaders to rethink seller-focused, traditional and sometimes outdated structures and tactics in order to align how their organization sells with how their clients actually want to buy.
In this jam-packed session learn how:
oStrategic changes to your organization and structure that can foster a high-performing sales culture
oFocusing on scientific and metrics, based on outcomes can fuel your growth
oKey changes to your compensation plans that can drive culture improvements and revenue
oTo empower sales managers to build your culture, talent pool and revenue
Rahel Anne Bailie, Chief Knowledge Officer at ScrollRecorded: Jan 15 201961 mins
Content operations, ContentOps for short, has been around for a long time, though the average content professional would be hard-pressed to define it. ContentOps means having a system for content production, day in and day out, that allows us to deliver content at scale. Processes that include copy-and-paste have limited capacity, and it's time for organizations to change their processes that have lots of administrative overhead. It's time to replace outdated production methods with streamlined operational models.
Join Scott Abel, The Content Wrangler, and his special guest, Rahel Anne Bailie, Chief Knowledge Officer at Scroll UK for this free, one-hour webinar. Come learn why ContentOps works nicely with DevOps, which helps software developers uses established processes to create and manage code efficiently, and DesignOps, which helps designers use established processes to create and manage aspects of design more efficiently. We'll talk about why organizations have been slow to adopt ContentOps, and how to move toward using content processes to be able to develop and manage great content efficiently and effectively.
ABOUT RAHEL ANNE BAILIE
Rahel Anne Bailie is Chief Knowledge Officer at Scroll, an STC Fellow, an industry author, and a results-driven content strategist. She has a strong track record of developing successful digital content projects, tackling the complexities of managing content for clients globally. Her strength is diagnostics: calculating how to use content to deliver compelling experiences.
Bob Apollo, The B2B Value Selling ExpertRecorded: Jan 15 201943 mins
High-performance sales organizations are able to consistently create unique and tangible value for every customer. Establishing a value-creating sales culture requires that we focus as much on establishing the full value of our customer’s problems and opportunities as we do on promoting the distinctive value of our proposed solution.
You will learn:
1.How to identify and target the organizations that are likely to recognize the greatest need for your solutions
2.How to systematically uncover establish the full value of your customers problems and opportunities – and how to establish their associated “cost of inaction”
3.How to equip your entire sales organization to establish a uniquely tailored value story for every qualified sales opportunity
4. How to ensure that every sales proposal fully and accurately reflects your unique value to their organization, each key function, and every significant stakeholder
Trends in technical communication can be hard to decipher, even when looking at data. But one underlying trend is that technology seems to be getting more specialized and complex. This trend toward specialization is driving up the value of technical knowledge, making it more prized than writing skills. At the same time, writers are often wearing multiple hats as they work on a variety of generalist writing tasks and a diversity of technical projects. The requirement to be both specialist and generalist makes tech comm a particularly challenging field to navigate.
Join Scott Abel, The Content Wrangler, and his special guest, Tom Johnson, for this free one-hour webinar. Tom will talk about the growing complexity in the technology landscape that is ratcheting up the importance of technical knowledge in organizations, and overshadowing writing skills. Creating documentation is becoming more of a collaborative effort with engineers due to the increasing level of complexity and specialization in the technology landscape.Specialized knowledge about writing and language doesn't seem to have as much weight in the workplace as technical knowledge. Join Scott and Tom for a lively discussion about these recent trends in tech comm.
ABOUT TOM JOHNSON
Tom Johnson is a senior technical writer for Amazon in Sunnyvale, California, who is best known for his blog “I’d Rather Be Writing,” on technical communication topics. The blog has one of the largest followings of technical communicators online. Additionally, Tom has created an extensive web API documentation course that has helped hundreds of technical writers transition into API documentation. Lately, he has been working on a series of essays around information design (http://idratherbewriting.com/simplifying-complexity) for simplifying complexity. Tom has given more than 90 presentations over the past decade at various technical communication events.
Jim Wieser, Senior Strategic Manager, OpentextRecorded: Jan 8 201919 mins
Meeting the ever-changing requirements of regulations is an increasing and costly challenge for all organizations in the Financial Services sector. All the while, customers demand faster transaction times and highly available information from financial institutions. Today, fax remains at the core of many Financial Services information exchange processes. Paperless digital fax solutions mitigate the compliance and security risks involved in document exchange, while driving customer service.
This webinar discusses how digital fax helps automate and integrate faxed content – and its data – with the applications that power business processes. Learn how a hybrid fax deployment, combining integrated on-premises fax software with the cloud for fast and scalable transmissions, decreases compliance risk, reduces transaction times and improves customer satisfaction – all in a single solution.
Brian Golden, Daniela Caldararu from CUNA | Eric Greenstein from New York Life | Ahson Pai from EXLRecorded: Jan 8 201974 mins
Live webinar with: CUNA Mutual Financial Group & New York Life in partnership with EXL
Insurance companies have an opportunity to leapfrog generations of technology advancements and are driving end to end transformation impacting customer experience through back-end processes such as claims-processing, underwriting and providing policy quotes. Today, more and more businesses have turned to Robotic Process Automation (RPA) and a Digital Workforce to help streamline their processes in order to remain competitive while being able to delight their customers thanks to fast turnaround times and accurate information.
In this "Insurance Industry" special episode of our Blue Prism Café, we will be welcoming guests from Credit Union National Association (CUNA) and New York Life Insurance Company for a conversation around "why" and "how" to implement a Digital Workforce, and more importantly what best practices our guests can share to make RPA a long-term and scalable solution for your business, regardless of the industry.
Key takeaways will include:
• Specificities of the insurance industry for implementing RPA
• Real-life examples of implemented processes across various lines of businesses and their results
• Best practices and lessons learned from launching and scaling a Digital Workforce
• Brian Golden, Senior Manager Process Automation, CUNA Mutual Financial Group
• Daniela Caldararu, Director Intelligent Automation and Insight Services, CUNA Mutual Financial Group
• Eric Greenstein, Head of Strategic Portfolio Management & Process Automation, New York Life
• Ahson Pai, Global Head of Digital Consulting, EXL
• Xina Seaton, VP Customer Experience, Blue Prism
This 1-hour live webinar will include a live-audience Q&A, so make sure to pre-register and join us on the 8th of January. If you cannot make it on the day, a recording will be made available online afterwards.
Keith Langridge, VP, BT; Adrian Comley, General manager, BT; Saurabh Sandhir, VP, Product Management, Nuage NetworksRecorded: Jan 7 201944 mins
SD-WAN is the network technology everyone’s talking about. Like any new development, as it matures, it’s capabilities grow. We all know it offers agile WAN connectivity, but organisations now want it to do much more. They want to integrate their cloud services, use new virtualisation and orchestration capability and do all of this in a secure way.
Keith Langridge and Adrian Comley of BT are joined on this latest webinar by Saurabh Sandhir, VP, Product Management, Nuage Networks. Together they’ll take a look at some of the latest developments to enhance your SD-WAN, including:
•Achieving end-to-end visibility and control across your data centres, public cloud and branches
•SD-WANs as a VNF or delivering VNFs on a SD-WAN
•Orchestrating services across your SD-WAN
•And making sure your solution is supported and secure
Caryn Kopp, Chief Door OpenerRecorded: Jan 4 201948 mins
You only get one shot at a first conversation with new prospects and influencers. Join Caryn Kopp, Chief Door Opener, as she shares:
•What to do ahead of and after the conference (that most don’t do) which makes a lasting impact
•Important next-level strategies for gaining relationship momentum with new people you’ll meet at the conference
•The methodology for creative strategic alliances and centers of influence
Remember, “The Best Connections Win!” so join us for this webinar.
Dorothy Pults, Director of Product at ShiftboardRecorded: Dec 27 201852 mins
Organizations that manage a shift-based (and hourly) workforce must contend with complex scheduling rules including labor laws and labor agreements. With more states and even cities supplementing US Labor laws, it can be difficult to keep up with all the changes. Many of these laws impact overtime pay, required break periods, and employee rights around a more predictable schedule–which can significantly increase your labor costs. By understanding labor laws, you can create better employee schedules, reduce overtime, and ensure compliance.
In this webinar, you will learn:
• What is driving changes to labor laws in states and cities across the US
• What are the key labor laws that affect employee scheduling
• How technology can help you automate and create better schedules
We will also provide some practical examples to help you understand the complexity of California, Washington, Seattle, and San Francisco labor laws. These same examples are often found in collective bargaining agreements (CBAs).
About the presenter:
Dorothy Pults recently completed a significant research project on US and International Labor Laws and GDPR compliance implications for scheduling shift-based (hourly) workforce. Dorothy has held leadership roles in engineering, product management and product marketing at fast growing companies including EMC, Limelight Networks and F5 Networks drive record customer growth and is recognized for her work aligning products to meet the unique needs of customers.
Lisa Leitch, The Sales Evolution ExpertJan 24 20194:00 pmUTC45 mins
In this everchanging competitive sales world, you’ll learn why buyers, price conversations and even your boss inhibits your ability to achieve bigger goals.
Join us by registering for this online interactive webinar presented by Sales Experts Channel and hosted by Lisa Leitch, President, Sales Strategist, Trainer & Coach at Teneo Results, where you'll learn:
You will learn:
- Why we resist change to achieve bigger goals
- 7 factors that inhibit success to achieving your sales goals, including your boss!
- The secret ingredient to slam dunking your goals in 2019 and 2022
Richard Pauly, Head of DX | Bart Peluso, Head of Product Marketing | Chieng Moua, Solutions Engineering ManagerJan 24 20194:00 pmUTC60 mins
Following the launch of the Blue Prism Digital Exchange, come and join us for our inaugural Pulse Online Webinar to see the platform in action, as well as a demo of the new features of Blue Prism's v6.4.
-= What is the Blue Prism Digital Exchange? =-
The Digital Exchange (DX) is a “shop window” for finding & consuming pre-built AI, cognitive & disruptive technologies. The DX gives global enterprise customers direct access to technologies from Blue Prism and its technology partners as downloadable connectors, reusable Visual Business Objects (VBOs) or via referrals to the partner via an easy-to-use storefront. Thanks to a robust ecosystem of partners, Blue Prism customers can instantly execute their choice of AI, Machine Learning, Analytics, OCR & more through open API’s.
-= What's new in v6.4? =-
* Integrated ‘Skills’ (Toolbar) in the product
* Simple drag & drop functionality.
* New Web API Services (‘API Configurator’) facilitates easier integration of APIs.
* Simplifies web services within a process flow.
-= Speakers =-
* Richard Pauly, Global Head of the Digital Exchange, Blue Prism
* Chieng Moua, Solutions Engineering Manager, Blue Prism
* Bart Peluso, Global Head of Product Marketing, Blue Prism
Our panel of Blue Prism experts will be taking questions from the audience during the webinar, so make sure to join us for the live webinar.
Pulse Online is Blue Prism’s product and technology focused webinar series. Every last Thursday of the month, get hands-on demos, tactical insight and best practices for taking your Digital Workforce to the next level.
Lisa Magnuson, The Landing 7-Figure Deals ExpertJan 24 20195:00 pmUTC45 mins
If you want to accelerate your top opportunity development, then consider a war room approach. Your biggest prospects require a strategic mindset, planning and tools to develop and close. Sales leaders will learn how to coach account based teams to big wins and account successes.
You will learn:
1.What is a war room?
2.How to get the senior leadership team to back your war room efforts.
3.What to include in your war room strategy sessions.
4.Best practices for setting up a successful war room strategy meeting.
5.What results can you expect from your war room?
By 2020, 90 percent of businesses will have moved to a hybrid cloud infrastructure, seizing both the competitive advantages of digital evolution -- and the economic and strategic benefits of maintaining legacy applications on premises. But once your data moves outside your private architecture, you're facing a new world of potential attacks and security breaches that your current security practices just can't match.
Just for starters, not only will you need to implement effective RBAC to lower risk of unauthorized access and enforce mandatory multi-factor authentication, you'll also have to tap into the power of automation to validate security compliance baselines, detect unauthorized cloud config changes, and power self-healing infrastructure. Additionally, application-centric security is a must, with real-time visibility into application dependencies and performance metrics, plus an automatic micro-segmented security policy enforcement, and more.
To learn more about the advantages of hybrid cloud architectures, where your security needs shoring up, and how to best protect your enterprise and data with automated and application-centric security practices, don't miss this VB Live event!
Register for free now.
*Why you need a single, fully tested, security-first infrastructure platform
*How to converge storage, computing, and networking
*A full understanding of security best practices
*How to protect against data breaches, unauthorized access, and other threats in a multi-cloud world
Mike Wronski, Principal Marketing Manager, Nutanix
Niel Ashworth, Security Solutions Architect, Nutanix
Demetrius Comes, VP of Engineering, GoDaddy
Deb Calvert w/special guest, Jonathan Farrington, CEO of Top Sales WorldJan 28 20195:00 pmUTC45 mins
In sales, learners are earners! The benefits of lifelong learning and ongoing development are well-documented. In sales, curiosity and the pursuit of knowledge translate into goal-attainment and professional success.
But who has time for training or going back to school? Sellers are busy!
Maybe there's another way.
Join Deb Calvert, founder of The Sales Experts Channel, and special guest Jonathan Farrington, CEO of Top Sales World, as they discuss resources, options, and best practices for busy sales professionals. They'll show you how to accelerate your development, expand your knowledge base, and earn more by learning more even if:
- you are busy or overwhelmed
- you've never attended a single college class
- your company doesn't provide sales or management training
- you don't like reading
- you disliked school and feel intimidated by the thought of learning or changing
What do you have to lose? Register today so you can start learning (and earning more!) right away.
Carleen Carter, John Beasley, Johnny WalkerJan 29 20196:00 pmUTC60 mins
Just getting started with ServiceNow? Whether you're about to implement the platform or still in the midst of researching, this webinar will introduce you to the innovative platform, what it's made up of, and how to get started on your ServiceNow journey.
Learn how to build your roadmap, staff projects, plus find out tips for success, from Organization Change Management (OCM) to governance, and rolling ServiceNow out to your company.
Neil Miles, Senior Product Marketing Manager, Micro FocusJan 29 20196:00 pmUTC60 mins
Is public cloud spending exploding at your organization?
Enterprise IT teams find public cloud spending hard to control—as business teams often use public cloud services directly. When accounts are not linked or visible, there is little chance to negotiate better vendor pricing or assist teams in staying within their budgets. This typically results in cloud overspending.
Join us on this webcast and learn how Micro Focus Hybrid Cloud Management (HCM) can help central IT select and aggregate public cloud offerings, placing them in a central user catalog for on-demand access along with available on premise resources.
See how this provides central IT with policy governance and show-back reporting to optimize resource utilization and guide department spending.
Stewart Rogers, Analyst-at-Large, VentureBeatJan 29 20196:00 pmUTC60 mins
User experience is swiftly overtaking price as the most important competitive differentiator. That means wowing your customers at every point of interaction and engagement. And lately, new approaches fueled by AI and significant data produced by cross-platform experiences, are putting UX under a new kind of microscope and helping to drive positive results. When harnessed correctly, AI really just means ultimate personalization. And this can reward you with loyalty, affinity, and word of mouth.
User experience design (UX) isn’t a guessing game anymore. Artificial intelligence is your superpower, and machine learning your secret weapon. AI helps you personalize the customer journey at every step dynamically, crafting unique, individual experiences that learn along the way, making them more relevant, more engaging, and more delightful.
To learn more about why AI should be the foundation of all your user experience design, and where to start, don’t miss this VB Live event!
Register here for free.
Attend this webinar and learn:
* How AI supercharges the relevancy, elegance, and engagement of modern design.
* The ways well-known brands are creating intuitive apps with powerful UX supported by AI
* The relationship between effective design and a strong ROI
* Real-world successes and failures in AI-driven design
* Stewart Rogers, Analyst-at-Large, VentureBeat
* Dave Clark, Host, VentureBeat
* Steph Hay, VP, Conversational AI Design & Integrated Experiences, Capital One
*David Parmenter, Director of Engineering & Data, Adobe Document Cloud
Barbara Weaver Smith, The Large Account Sales ExpertJan 30 20194:00 pmUTC45 mins
Part I in the series Your Growth Ecosystem: Don’t Think Small About Your Big Accounts. For CEO, President, Founder, Owner, Business Development, Sales VP, CMO, Sales Enablement, Key Account Manager of companies of any size, with special relevance to those with $10 million to $500 million in annual revenue. The series is a strategic, high-level approach to managing your organization to successfully sell and grow sales to multinational and global corporations. Far too often, these responsibilities become divided by territories, individual reps, product lines, historical relationships, or sales to divisions or subsidiaries. The corporate board and senior management make their most strategic business and financial decisions with their entire global footprint top of mind—unless you can see the whole as well as its parts, you operate from a position of weakness. How can your company initiate and manage long-term relationships with the many people, subsidiaries, locations and divisions of a global account in a way to provide the greatest value to that customer and you? This webinar covers your company’s knowledge base—how do you gain relevant knowledge, manage it, share it, and keep it up to date. Who should be responsible and how can you afford to do it?
You will learn:
1.How much does your team need to know in order to be successful?
2.How to conduct research, synthesize what’s relevant, and keep it up to date?
3.How to share and communicate among all who need to know?
4.What are the relevant tools and resources to make this process easy?
5.Who should be responsible for doing this work? How can you afford it?
Henry Li, Director of Business DevelopmentJan 30 20196:00 pmUTC45 mins
In the last 10 years the digital advertising space exploded with the growth of DMPs and DSPs, giving digital marketers new ways to find and attract audiences. In the last few years, the market has shifted again with the introduction of CDPs giving marketers a new and powerful tool to augment and supercharge existing services. This webinar will walk you through what each service does, when you should consider using it, and best practices for combining them together.
This Webinar Will Cover:
- DMPs, DSPs and CDPs definitions and use cases
- How to leverage/enrich 1st party data inside existing martech and adtech
- Security and ensuring you maintain customer privacy and ethical use of data
Seth Earley, CEO, Earley Information Science & Jennifer St. Hill, COO, Earley Information ScienceJan 30 20196:00 pmUTC60 mins
How far along are we when it comes to digital transformation? EIS set out to discover the answer by launching an industry-wide ‘State of Digital Business’ Survey which asked respondents to share their data readiness, planned digital projects, future goals, and more.
This month, we’re ready to share these results with you. Join Seth Earley, Founder and CEO, Earley Information Science, and Jennifer St. Hill, COO, as they present results from our December 2018 ‘State of Digital Transformation Survey.’
You will learn:
**The trends your peers are experiencing that are driving digital business initiatives within your organization.
**The challenges your peers are facing when implementing a digital business strategy, as well as the tactics they’re using to overcome those challenges.
**Common (and not so common) digital business initiatives that are underway within your peer companies.
We hope you'll join us on January 30th at 1:00PM ET to find out "The Real State of Digital Business for 2019."
Exploring how retailers can effectively support their staff and maximise workforce productivity as the industry undergoes rapid transformation.
Drawing on the wealth of workforce data collected by the BRC, our experts along with our partners at Kronos will offer insights and practical tips on how we can bring staff on board and embed positive employee experience as a key part of the change process.
Nathalie Khalil, Service Management Practice Manager Micro FocusJan 31 20196:00 pmUTC60 mins
With digital transformation in full swing at almost every enterprise, many IT organizations are discovering the need for an effective platform and architecture to manage service delivery with increased speed and quality.
Join us on this webcast as we discuss how IT4IT, a standard reference architecture, can help enable a smoother digital transformation. Learn how an automated request-to-fulfill value stream can help you deliver seamless IT service consumption and usage monitoring.
See how efficient IT that runs on IT4IT principles can create new revenue streams for your business and improve the user experience.
Lily Varon, Analyst, Forrester & Michael Beamer, President, GotransverseJan 31 20197:00 pmUTC40 mins
Over the course of the last couple of years, we have seen the number of companies adopting usage and consumption-based business models continue to grow. As more firms incorporate digital products and services into their product portfolios, will usage- and consumption-based business models become their preferred models? We commissioned Forrester Consulting to conduct a study to get some answers to that question and more.
Join our guest, Forrester analyst, Lily Varon, and Gotransverse President, Michael Beamer, as they review the findings of the commissioned study conducted by Forrester, Capitalize on Your Digital Transformation with Usage-Based Models. Forrester surveyed 170 Director+ decision-makers responsible for billing platforms and heard from a wide-range of subject matter experts on the current state of usage and consumption-based pricing. They got deep in the weeds to uncover the motivations, benefits, and the challenges of implementing a usage-based business models.
Webinar attendees will get a deep dive into the study and answers to their most pressing questions like:
1. How satisfied are organizations that the business model used is the right model for your business?
2. What are company's plans for adopting a consumption- or usage-based model?
3. What challenges are organizations facing/have faced in adopting a usage- or consumption-based billing models?
4. What are the top potential benefits organizations are seeing from adopting a usage- or consumption-based model?
Deb Calvert w/special guest, Jeffrey Gitomer, The King of SalesFeb 4 20194:00 pmUTC45 mins
Deb is hosting special guest Jeffrey Gitomer because…
After 50 years of successfully making sales all over the world.
After delivering more than 2,500 customized speeches to the world's biggest companies.
After establishing an unrivaled social platform with millions of views and followers.
After leading the marketplace with Sell or Die podcast.
After delivering more than 350 sold-out public seminars to audiences all over the globe.
After writing 13 best-selling books including The Sales Bible and The Little Red Book of Selling...
Jeffrey Gitomer has finally written the SALES MANIFESTO. A book that sets the standard, and lays bare what it will take for salespeople to succeed now, and for the next decade.
The MANIFESTO identifies in simple language the 5.5 parts of the new sale, and builds easy-to-learn and easy-to-implement models for each component:
1. Value Attraction (creating social messages that make the reader want more)
2. THEM Preparation (planning strategy, getting ready, and executing)
3. Value Engagement (attraction PLUS value)
4. Connection and Completion (perceived value beyond price in both 'how to connect' and 'connect to make a sale')
5. Building profitable long-term relationships (loyal, value driven customers)
5.5 Building a permanent referable first-class reputation (both online and community based)
This book is not just the answer - it's a no bull book of ANSWERS and ACTIONS that will put you on top of your sales world and keep you there.
Deb Calvert w/special guest, Jennifer Gluckow, author of Sales in a New York MinuteFeb 4 20199:00 pmUTC45 mins
Deb is hosting special guest Jennifer Gluckow to talk about her new book “Sales in a New York Minute.”
You've heard the term ''...in a New York minute,'' and you have your own ideas of what it means. Jennifer Gluckow defines it as ''fast, clear, direct, and successful.'' That's the way of New York, and it's the way sales are made (or lost) in New York City, and everywhere else on the planet.
Jennifer's concepts and strategies for selling follow the timeless New York City line, ''If you can make it there you can make it anywhere,'' transitioned to, ''If you can make the sale there, you can make the sale anywhere.''
212 is a sales nuance - it's the boiling point, the tipping point, and the emotional point. It's the NYC area code, and it's the number of mastery ideas and strategies in Jennifer's book that will bring salespeople success. Whether you're a sales newbie or a sales master, Jennifer's 212 New York minutes will bring your sales and your customers to the buying point.
From attracting customers online and face-to-face, to helping secure lifelong relationships, referrals and reorders, by building trust over time, minute by minute; to ensuring profitable sales and customer loyalty, you will learn 212 strategies that when put into practice, will make your sales and success soar.
BRC, DP World London GatewayFeb 5 20192:00 pmUTC60 mins
Every day billions of pounds worth of goods flows through the United Kingdom on time-critical journeys to distant places around the world. With Brexit looming and uncertainty still on the future scope of trade arrangements between the UK and EU, one thing is clear; technology will play a much bigger role in customs and logistics in the coming decades.
Better integrating new technology into the supply chain will limit the time getting goods in and out of ports and other border entry and exit points and will provide a solution to some of the challenges around higher consumer demand for food and non-food products.
This webinar, with our partners at DP World, will set out the new ways in which technology can help companies transiting goods from the EU and other countries and how to deal with the regulatory and customs challenges that exiting the EU will present from March.
Mike Kunkle, The Sales Transformation ExpertFeb 5 20197:00 pmUTC45 mins
Ongoing sales research repeatedly tells us that modern buyers want something different from sales reps than they’re getting today. Yet, for the most part, sellers continue to do the same old things they’ve always done. This does not bode well for 2019.
Are you tired of how many of your sales team’s deals end in “No Decision?”
Does it concern you how many of your sales reps don’t make quota?
Are you ready to do something about it?
In this webinar on The Sales Experts Channel, sales enablement expert Mike Kunkle will share a Buyer-Oriented Selling System that will help you:
1.Shift your sellers’ mindset to think like a buyer
2.“Flip the script” to operate outside-in, from your buyers’ perspective
3.Operate in ways that build trust, rather than sounding like a stereotypical salesperson
4.Increase competitive differentiation as well as improve win-rates and quota attainment
5.Sell differently to get different results
Daniel Yamoah, Pardot Specialist. Denis Hoogweg, Pardot Solution EngineerFeb 7 20193:00 pmUTC45 mins
Alignment between Sales and Marketing is potentially the largest opportunity for improving business performance today. When sales and marketing teams unite around a single revenue cycle, they dramatically improve sales productivity, marketing ROI and, most importantly, top-line growth.
Join this Webinar to hear how the Pardot marketing team used Pardot's B2B Marketing Automation platform + Salesforce Engage to put the power of marketing automation in the hands of our sales reps.
During this live webinar you will learn:
How to create marketing-approved sales campaigns that will generate more leads
Close more deals and maximise ROI
Achieve sales and marketing alignment
Unforeseen events such as terrorist attacks or sudden shifts in weather, can impact on sales and footfall. In the new digital age, the real question is what are retailers doing with this knowledge? How are retail businesses using data that is now readily available to better understand risk?
We will analyse the impact of non-damage events on retailer's revenue and how the use of data can simplify the process of identifying and predicting risk.
Matt Dimond, Consultant at BlueVennFeb 12 20193:00 pmUTC30 mins
Despite the widespread popularity of the term Customer Data Platform, multi-channel organizations have, in reality, been attempting to create a Single Customer View ever since the dawn of database marketing.
In this webinar - To CDP or Not to CDP?, we’ll look at five different methods that organizations invest in to unify their data, from working with marketing solution providers or data bureaus to an investment in a “marketer-controlled” Customer Data Platform.
Joe Leo, Director of RPA, John Vacheresse, Director, Application CoE, Loblaw | Tom Gardner, Co-Founder, RobiquityFeb 12 20194:00 pmUTC75 mins
Live webinar with Loblaw and Blue Prism internal experts, in partnership with Robiquity
The people, talent and structure behind the Digital Workforce are as important as the technology itself, but when you’re looking for capacity to scale up an RPA program – or even take your first steps – it’s hard. Where do you even start? Do you train up your own staff, or do you go out to the market, where it could take you months to find the people you need, if you can find them at all?
In this episode of our Blue Prism Café, hear from leading Canadian supermarket-chain Loblaw on how they tackled the "human side" of the Digital Workforce in their 1st year, and how building a long-term sustainable training, career growth and upskilling plan was critical to their first set of success and how it's setting them up for serene scalability.
This webinar will be chaired by Blue Prism's own Head of RPA, in conversation with the RPA team at Loblaw, Robiquity, a multi award-winning robotic process automation (RPA) enablement business, as well as Blue Prism's Global Head of Education Services.
Key takeaways will include:
• How to find the right people to start and scale and RPA program
• Building a long-term career and growth plan for your talent
• Lessons learned and best practices
• Joe Leo, Director of RPA, Loblaw
• John Vacheresse, Director, Application CoE, Loblaw
• Tom Gardner, Co-Founder, Robiquity
• Chris Sneddon, Global Head of Education Services, Blue Prism
• Matt Juden-Bloomfield, Head of RPA, Blue Prism
This live webinar will include a live-audience Q&A, so make sure to pre-register and join us on February 12th. If you cannot make it on the day, a recording will be made available online afterwards.
With our partners at ForgeRock, this webinar will explore how retailers can effectively manage their customers’ identities to optimise the online user journey. Gain an understanding of how and what information you are collecting about your customers online and how you can use this to boost customer loyalty and ultimately growth in your online sales.
Christopher Ryan, The B2B Revenue Growth Expert w/special guest Mladen KresicFeb 13 20196:00 pmUTC45 mins
Due to the expanding involvement of multiple people (and functions) in the decision process, sales cycles are getting longer and the entire process is becoming more complex. As a result, customers prefer not to change and to remain with the status quo. This leads to a lot of frustration for sellers and a great loss of productivity.
We will discuss the realities of today’s complex selling environment and how to avoid pitfalls that lengthen the process. You will also hear about how to maintain the value of your offering while keeping your credibility and leverage strong. Most important, we will give you the details of six proven strategies to shorten the sales cycle:
1. Factor in the decision process.
2. Stop excessive and unnecessary reorganizations.
3. Sell solutions that impact business.
4. Manage internal expectations.
5. Don’t overcomplicate it.
6. Avoid unprincipled concessions.
This training event is not based on theory, but rather on the specific strategies and tactics developed by top international negotiation expert Mladen Kresic. Mladen has taught and consulted with many leading corporations to help them close more than $2 Billion in closed deals. Several examples of successful negotiations will be provided.
As a result of attending this event, you will learn how to:
Make it easier for your customers to buy.
Sell solutions that impact the customer’s business
Simplify the process and manage internal expectations.
Avoid unprincipled concessions.
As companies seek to improve cash flow, achieve greater cash visibility, consolidate their bank relationships, increase straight through processing, and reduce bank fees and costs, treasurers are undertaking strategic digital transformations of their financial, IT and business operations. Part of that transformation should include an examination of whether their network connectivity is hampering the process.
In this webcast, OpenText will review its own treasury transformation journey and describe how, by leveraging the capabilities of its Business Network division, it was able to speed up its connectivity to banks and achieve higher STP rates and better cash visibility across its global banking system. We will review the challenges of corporate to bank integration and the solutions that OpenText can provide.
Mark Mixter, Financial Services Solutions Expert, OpenText Corporation
Jonathan A. Burkhead – Director of Global Treasury, OpenText Corporation
Trevor Jones - VP, Finance & Treasurer, OpenText Corporation