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  • Software Defined Technologies: Building tomorrow’s digital infrastructure
    Software Defined Technologies: Building tomorrow’s digital infrastructure Phil Lees, Chief Technical Officer, WhiteSpider Recorded: Nov 17 2017 49 mins
    To create greater competitive advantage and better customer experience, organisations need to build their digital capabilities with innovative solutions and initiatives.

    WhiteSpider is an expert in Software Defined Technologies - the building blocks of a digital infrastructure - and one of Cisco's leading partners in designing and delivering Application Centric Infrastructure

    In this webinar we will be looking at how Software Defined Technologies are supporting organisations as they create digital capabilities through:

    1. Enabling Scalability and Agility: Be able to rapidly scale, and react quickly to the changes in business requirements.
    2. Delivering intelligence: Detailed, predictive and actionable analytics
    3. Developing automation: Solutions that enable orchestration and automation reducing the need for, and cost of, human intervention.
    4. Promoting collaboration: Simplifying and unifying the communication between IT and Business.

    We will be looking at specific examples of where WhiteSpider has enabled these capabilities through solutions we have delivered in Motor Racing, Healthcare and Manufacturing.
  • Governance, Compliance & Print Security
    Governance, Compliance & Print Security Ron Chestang GCIH, CEH, CISM Print Security Advisor, HP Inc. & Michael Mayberry Technology Account Executive, Staples Recorded: Nov 16 2017 37 mins
    HP and Staples Business Advantage present:
    Governance, Compliance & Print Security - Three keys to protecting business
    • The rise of IoT and its evolving role in Security Challenges
    • IoT Standards & Framework Developments in CyberSecurity
    • Governance and its role in mitigating risk
    • And More: Influential Mega Trends, Risks & Hidden Costs

    Ron Chestang – GCIH, CEH, CISM
    Print Security Advisor
    HP Inc.
    Ron joined HP, Inc. from one of the big four consulting firms where he performed IT Security consulting in Oil and Gas Industry in Houston, Texas. Ron also has over 15 years’ experience as a Cyber Officer in the US Air Force where he received the nation’s most comprehensive cyber security training and the highest level AF security certifications. During his tenure with the AF, Ron participated in numerous cyber exercises and operations including wartime cyber efforts coordinating defense of the nation’s top secret information and coordinating offensive efforts.
    Ron has numerous industry Cyber Security Certifications including the EC Council Certified Ethical Hacker, SANS GIAC Certified Incident Handler, and the ISACA Certified Information Security Manager Certification.

    Michael Mayberry
    Technology Account Executive
    Staples Business Advantage
    Mike Mayberry our Staples Technology Solutions Healthcare Technology Account Executive has been part of the Staples family for 10 years. Mike started with Staples on our Small Business Account sales team before moving to our retail team as a Sales Manager. Mike joined the Technology Commercial Contract team in 2011 providing IT solutions to our Mid-Market customer. After spending two and a half years with the Mid Market team Mike transitioned to the Commercial team working with F-500 customers. Recently Mike helped launch the new Healthcare team within Staples Technology Solutions and is now working to provide relevant IT solution thought-out our Healthcare base.
  • Centralizing Intelligence to Power Individualized Experiences
    Centralizing Intelligence to Power Individualized Experiences Mary Anne Hensley, CMO Council; John Timmerman, Teradata; Peter Francis, T-Mobile Recorded: Nov 16 2017 63 mins
    True one-to-one interaction is considered the holy grail of customer experience. However, according to a recent CMO Council study, only 7 percent of marketers are able to consistently create these individualized experiences across all channels.

    For the third and final webinar of this series, the CMO Council and Teradata are concluding the conversation around shaping customer experiences by focusing on the importance of coordinated cross-channel messaging through a centralized hub for all customer interactions—one that listens to all interactions, automatically tells marketing channels when and about what to say based on all the latest data and machine-learning analytics, and applies contact governance so that your marketing is smart and optimized, not fragmented by channel.

    During this one-hour webinar, our expert panel will share insights around how companies can build one central messaging hub for all customer interactions, regardless of channel. Marketers can elevate their marketing with a marketing hub to optimize and coordinate messaging, analytics and data so that the messaging automatically shifts, whether it’s time to sell or time to provide customer care, ensuring that each interaction is good for the customer and the brand. A featured brand expert will also share their company’s challenges in this area, as well as the steps they have taken in order to create consistent cross-channel messaging for the customer and make one-to-one experiences a reality for their organization.

    Among the topics to be discussed:

    • Challenges to achieving a full, cohesive view of all customer interactions
    • How to balance multiple customer interaction strategies amid the focus on clicks and conversions
    • Industry best practices and results from marketers who are coordinating their
    marketing in a hub and how it has elevated their marketing
  • The Total Economic Impact of Guaranteed Fraud Protection in Ecommerce
    The Total Economic Impact of Guaranteed Fraud Protection in Ecommerce Forrester & Signifyd Recorded: Nov 16 2017 42 mins
    Join us along with Forrester as we have an in-depth look at the Total Economic Impact of Guaranteed Fraud Protection.

    The cost of online fraud for e-commerce merchants extends well beyond chargebacks and fraud-related fees. It includes losses from orders declined unnecessarily, slower order processing and loss of customer loyalty.

    If you have not turned to Guaranteed Fraud Protection to minimize your fraud costs and optimize your operations, you are missing a chance to grow revenue without selling more goods.

    During this session, we’ll cover:
    + The top 5 retail fraud and security threats in 2018 - and how to deal with them
    + The full economic impact of Guaranteed Fraud Protection, including how one enterprise retailer achieved a 3.8x ROI
    + How the right fraud solution can mean faster order fulfillment and higher customer satisfaction.
    + How one retailer added $5.9 million to its bottom line by reducing chargebacks and increasing the number of orders shipped.

    “We went from 88.9 percent order acceptance to 93.5 percent while also displacing 61 basis points for chargebacks.” — manager of a large U.S. retailer’s e-commerce operations.

    Featuring Guest Speakers:
    + Reggie Lau, TEI Principal Consultant, Forrester
    + Brendan Miller, Principal Analyst, Forrester

    ***This webinar will cover a June 2017 commissioned study conducted by Forrester Consulting on behalf of Signifyd.
  • Preparing Your Content for the Future: Bots, Machine Learning and AI
    Preparing Your Content for the Future: Bots, Machine Learning and AI Steffen Frederiksen, DitaExchange Recorded: Nov 16 2017 59 mins
    Are you ready for how AI, machine learning, and other future technology will affect content development?

    The database revolution changed our relationship to data, making it reusable for different target audiences, contexts and situations. It also made it ready for flexible delivery to different apps and across many different platforms and media. But somehow these outcomes never fully transferred over to content. How can we bring this same revolution to content and win the same kind of enormous improvements that would prepare us for the future?

    Structured content management enables organizations to store, organize and build their content so that pieces are easily discoverable, reusable, reconfigurable and adaptable. It provides the perfect solution for constructing large, complex documents, but also for delivering modular content to chatbots, portal sites, and mobile apps. But, more importantly, it is also key to future-proofing your content for emerging technological trends.

    Join Paul Perrotta, sitting in for Scott Abel, and his special guest, Steffen Frederiksen, Founder and CSO of DitaExchange, for this free one-hour webinar. Attendees will learn what structured content management is and how it works. They will understand what benefits structured content can have for writers, project managers, business owners, IT departments and content consumers. They will also learn how to prepare their content to be fed into new technologies with practical examples from the field.
  • Understanding the Impact of Labor Laws on Employee Scheduling
    Understanding the Impact of Labor Laws on Employee Scheduling Dorothy Pults, Director of Product Marketing at Shiftboard Recorded: Nov 15 2017 52 mins
    Organizations that manage a shift-based (and hourly) workforce must contend with complex scheduling rules including labor laws and labor agreements. With more states and even cities supplementing US Labor laws, it can be difficult to keep up with all the changes. Many of these laws impact overtime pay, required break periods, and employee rights around a more predictable schedule–which can significantly increase your labor costs. By understanding labor laws, you can create better employee schedules, reduce overtime, and ensure compliance.

    In this webinar, you will learn:
    • What is driving changes to labor laws in states and cities across the US
    • What are the key labor laws that affect employee scheduling
    • How technology can help you automate and create better schedules

    We will also provide some practical examples to help you understand the complexity of California, Washington, Seattle, and San Francisco labor laws. These same examples are often found in collective bargaining agreements (CBAs).

    About the presenter:
    Dorothy Pults recently completed a significant research project on US and International Labor Laws and GDPR compliance implications for scheduling shift-based (hourly) workforce. Dorothy has held leadership roles in engineering, product management and product marketing at fast growing companies including EMC, Limelight Networks and F5 Networks drive record customer growth and is recognized for her work aligning products to meet the unique needs of customers.
  • Start as You Mean to Go On: The Key to Successful Sales Onboarding
    Start as You Mean to Go On: The Key to Successful Sales Onboarding Syed Shah, Regional Director EMEA - Qstream and Nick Hornsby, Group Services and Training Manager - Essilor Recorded: Nov 14 2017 56 mins
    According to the latest CSO Insights research, effective sales onboarding services can improve quota attainment by 21.3% with noticeable impact on sales performance in the fiscal year.

    There are a number of ways that organisations can reach full productivity for new sales hires, but it all starts with a well programmed, measurable and dynamic onboarding curriculum that meets the individual development needs. But it doesn’t stop there.

    On this webinar, you will discover how to:

    · Establish a baseline understanding of sales rep capabilities and detect early warning signals
    · Implement a data-driven coaching model to remove guesswork in coaching and support reps in reaching and staying at peak productivity
    · Drive a continuous sales enablement program that aligns onboarding to the customer journey
  • Informatica Address Verification 5.12 – What’s New?
    Informatica Address Verification 5.12 – What’s New? Amarpal Sohi, Product Manager, Informatica Recorded: Nov 9 2017 47 mins
    Only with relevant and actionable contact data, can you most effectively engage with your customers and prospects. Customer experience and engagements is a top focus across all industries, ensuring that communication about your products and services make it to their intended targets is essential. With the Autumn release of Address Verification 5.12, we extended the capabilities of the world’s leading solution for certified international address verification, improving decision-making confidence while facilitating speedy postal delivery worldwide.

    During this webinar, join Amarpal Sohi, Product Manager at Informatica, to learn about:

    •Enhancements to USA, UK and APAC address verification and data
    •Improvements to South Africa & Spanish address verification and data
    •Single line support for Argentina, Colombia and Mexico
    •Support for native Thai address verification
  • Compete on Analytics...without Hiring a Single Data Scientist
    Compete on Analytics...without Hiring a Single Data Scientist Sean Naismith, Head of Analytics Services at Enova Decisions & Jason Heil, Principal Advisory Consultant at ID Analytics Recorded: Nov 9 2017 58 mins
    Digital transformation is everywhere. It's in the networks of consumer data that tell a story of who we are and how we behave. It's in the bank branch or insurance agency that moves and shifts towards providing financial products through an online customer experience. It's in the palm of our hands as we text, swipe, and tap our way to faster answers and instant gratification.

    Digital transformation is everywhere, and in order for businesses to benefit and stay competitive, they must join the advanced analytics game. Businesses will feel the biggest benefit and impact when they utilize big data, advanced analytics, artificial intelligence (AI), and digital decisioning technology to do the following:

    – Automate operational decisions in real time with confidence
    – Digitally transform their operations to not only impact business performance, but also, improve the customer experience
    – Compete on analytics without extra headcount or hiring of data scientists

    Through the power of data, machine learning, and digital decisioning technology, business users can quickly and accurately achieve the above business milestones — no data scientists required. From there the automation and digital transformation possibilities are limitless for creating a rich and seamless customer experience that will keep your business one step ahead of the competition.
  • Future-Proofing Your Organization
    Future-Proofing Your Organization Jason O'Neill, Head Global Training Services; Paula Bruskiewitz, Director of Organizational Transformation, Kepner-Tregoe Recorded: Nov 9 2017 46 mins
    How Learning & Development, HR and Training functions
    can prepare employees for The Future of Work

    Businesses will soon experience productivity decline from a workforce unprepared and unable to provide the competitive advantage needed to survive in the modern environment. What we can predict is that change will be a constant and will include many technological advancements.

    Developing the right employee skills is key to being prepared. The World Economic Forum predicts that Complex Problem Solving, Critical Thinking and Decision Making are key skills needed to succeed in 2020 and beyond

    In this webinar, Jason O’Neill will discuss how Learning & Development (L&D), Human Resources (HR) and Training functions will have a pivotal role in leading this effort – by guiding employees to the tools, techniques, and resources to help them navigate change – and by taking an active role in preparing their organization for the future of work.

    Major topics include
    . The major transformational changes forecasted for 2020 and beyond
    . The employee skills that chief human resources officers have identified as
    necessary to thrive in the near-term business environment
    . The role of HR, L&D and Training functions can play
  • IT Disaster Planning: Preparing Your Data Center for the Next Major Storm
    IT Disaster Planning: Preparing Your Data Center for the Next Major Storm Chris Brown, CTO, Uptime Institute Recorded: Nov 2 2017 59 mins
    In this webinar, Uptime Institute CTO Chris Brown, will cover facilities, IT preparation, communications, testing and more in relation to how to prepare your data center for the next major storm.

    Key topics will include:
    - Facilities preparation including developing a documented plan for emergency response & disaster preparedness
    - IT Preparation including identifying critical and non-critical systems and establishing EOPs
    - Designing systems for optimal resiliency, including network connectivity and hybrid/cloud architectures
    - Simulating outages to validate resiliency at the application and system level
  • Optimize Omnichannel Marketing with Analytics for Big Results
    Optimize Omnichannel Marketing with Analytics for Big Results Robin Way (Corios) and Noah Powers (SAS) Recorded: Nov 2 2017 55 mins
    As a marketer, you're charged with delivering the right message to the right audience at the right time - without wasting budget. It's a tall order, but data and analytics have helped top companies achieve the optimal balance. Tune in to this webinar to hear Corios President Robin Way and SAS Principal Solutions Architect Noah Powers share optimization lessons from retail, hospitality and financial services that you can apply to your own business to boost your marketing ROI.
  • Automating Analytics With Artificial Intelligence
    Automating Analytics With Artificial Intelligence Pat Richards, Director of Big Data and Analytics, Intel and Mary Beth Ainsworth, AI and Language Analytics Strategist, SAS Recorded: Nov 1 2017 54 mins
    Buzzwords can be daunting. Take artificial intelligence – everyone's talking about it, so you feel like if you're not using it to further your business goals, you're falling behind. The good news is the real action around AI is happening now through advancements in analytics – faster computing, more complex algorithms and intelligent analytical output. But, because computers don’t understand strategy, human integrity is needed to identify and implement your organization’s vision for embracing AI. In this webinar, join Intel and SAS for a discussion on what’s needed to enable AI and what industry use cases can support development of your strategy.
  • How are AI and Machine Learning transforming the Customer Experience?
    How are AI and Machine Learning transforming the Customer Experience? Craig Le Clair - Principal Analyst - Forrester Research Recorded: Oct 26 2017 38 mins
    Do you really know your customers? Today’s consumers expect nothing less than a highly personalized and contextualized experience but many organizations are not able to offer it. AI is the critical enabling technology, but how can you use it in practice, and where should you start?

    Join this webinar to hear Craig Le Clair of Forrester research explaining how to use applied cognitive intelligence to transform and redefine customer experiences.

    Join us for new expert insights on:

    - Why intelligence is the cornerstone of the customer experience
    - How contextualization can help improve customer experience
    - How AI is being used to augment, not replace human intelligence
    - Where applied cognitive intelligence is becoming the new normal

    Who should attend: Digital Technology Leaders, Application Development Leaders, IT and Business Process Professionals.
  • Utilizing Robotic Process Automation (RPA) for Digital Transformation
    Utilizing Robotic Process Automation (RPA) for Digital Transformation Alan Hester, President - Nividous Software Solutions Recorded: Oct 26 2017 30 mins
    How does Robotic Process Automation (RPA) fit into the Digital Transformation roadmap? Join this webinar to understand how RPA can jumpstart your automation projects and to learn how it works seamlessly with BPM. These two complementary tools can show quick ROI to help turn the skeptics in your organization into believers.

    Register and join us for answers to questions such as:

    • What is the business case for RPA?
    • What types of processes/projects are the best fit for RPA?
    • How can you manage and monitor your RPA program as it scales?
    • How can you use RPA as a first step toward full adoption of BPM?
    • How can you achieve effective ROI from RPA?

    Who should attend: Digital Technology Leaders, Application Development Leaders, IT and Business Process Professionals.
  • The Cognitive Business, where BPM and Intelligence Converge.
    The Cognitive Business, where BPM and Intelligence Converge. Frank Beyer, Business Process Consultant Recorded: Oct 26 2017 27 mins
    Intelligence is the rocket fuel to all Process Automation projects, whether the task is low-level (RPA) or high-level complex processes. In this session, you will hear a holistic but pragmatic approach to implementing intelligence as part of a company’s digital transformation journey.

    Join this webinar to hear Frank Beyer and Bizagi as they discuss:

    - How to structure your approach to RPA and to higher-level process automation
    - Identifying processes that require a higher level of cognitive skills
    - How to digitize cognitive work such as analysis, synthesis and evaluation

    Who should attend: Digital Technology Leaders, Application Development Leaders, IT and Business Process Professionals
  • What to Consider When Transitioning to SD-WAN
    What to Consider When Transitioning to SD-WAN David Klebanov, Director of Technical Marketing, Viptela Recorded: Oct 26 2017 46 mins
    When considering a transition to SD-WAN, there are several important capabilities needed to suit an enterprise-grade network infrastructure. This webinar will cover critical SD-WAN features and how they translate to common deployment scenarios in different industries.

    These features include:
    - Overlay capability over MPLS, Broadband and LTE
    - Unified and centralized management of the infrastructure
    - Network segmentation with per-segment topologies
    - Predictable Application SLA with centralized policies and real-time traffic steering
    - Mature routing capabilities with BGP, OSPF, VRRP, and IGMP
    - Robust zero-trust WAN security
  • How to Embrace New Workplace Communication Technology
    How to Embrace New Workplace Communication Technology Simon Dudley, Director of Product Strategy, Logitech & Zane Carroll, Product Development Manager, Staples Business Advantage Recorded: Oct 25 2017 40 mins
    Gain valuable insight from our expert speakers.
    Webinar topics include:
    Cross Company Platform Adoption
    -How IT Managers can make every department happy
    Change Management
    -How to deal and adapt when everything changes
    Multi- Communication Solutions
    Communication is Key
    -What to consider when looking at a new communication plan

    Presenter Information:
    Simon Dudley, Director of Product Strategy, Logitech

    Simon Dudley is Director of Product Strategy for Logitech’s Video Collaboration business. Dudley joined Logitech in August 2016. Prior to that, he operated Excession Events, where he consulted organizations on optimizing their use of video collaboration. Dudley also spent a number of years working in sales, marketing, and product management at companies like LifeSize and Polycom, which has given him a holistic view of the video conferencing market.

    Dudley is an expert in the design, implementation and use of visual collaboration tools. He is a sought-after speaker in the collaboration industry, a published author, and the recipient of two patents. A native of the United Kingdom, Dudley currently resides in Austin, Texas.

    Zane Carroll, Product Development Manager, Staples Business Advantage

    Zane Carroll leads the Product Development Office at Staples Technology Solutions. He is collegiately trained as an Audio engineer with a passion for all things technology and quality sound. Throughout his time at Staples, he has supported our Computing & Printing hardware, managed services, and supported the launch of many new product categories, including the tablet, mobility, and most recently Device as a Service offerings here at Staples.
  • What you need to know about IoT and Customer Intelligence in Retail
    What you need to know about IoT and Customer Intelligence in Retail Dan MItchell, Global Retail Lead, SAS | Wilson Raj, Global CI Lead | Bill Roberts, Global IoT Lead Recorded: Oct 25 2017 40 mins
    30-minute webinar to learn why data and advanced analytics are at the heart of a successful digital transformation from brick and mortar to unified commerce retailing.
  • First Impressions are Everything with the Employee Experience
    First Impressions are Everything with the Employee Experience Adam Mason, Tom Sweeney, Meghan Lockwood Recorded: Oct 24 2017 39 mins
    Dealing with Employee Onboarding, Tracking, and Provisioning in the Digital Revolution - or Something Better...

    What if you could consumerize the Employee Service experience?

    Making onbaording a breeze for new employees, perhaps even increasing your employee satisfaction score? It's a no brainer right?

    There are a lot of platforms who promise they have the "right recipe" when it comes to HR delivery. Finding out the truth behind a platform can be just as scary as implementing one!

    That's why on Tuesday, October 24th, you should join Adam Mason, VP of Solutions and Innovation, and Tom Sweeney, Bussiness Process Consultant, of Acorio for our October webinar. They'll cover ServiceNow's new product, HR Service Delivery, and help you understand the platform's onboarding experience and what success it can bring to your company's future (and current) employees.

    Find out if your onboarding experience is working.
  • The Role of Taxonomy in Delivering Tech Docs to Chatbots and Voice Interfaces
    The Role of Taxonomy in Delivering Tech Docs to Chatbots and Voice Interfaces Seth Earley and Joe Gelb Recorded: Oct 24 2017 60 mins
    As technology moves forward at a rapid clip, new content delivery channels are coming online. Technical communication professionals today are beginning to understand the impact of these changes on their profession. Providing content to chatbots, voice interfaces, and machine learning systems involves tech comm pros learning new skills like understanding customer journeys and crafting conversational content experiences with machine-ready content.

    Join me, Scott Abel, and my guests, information access expert, Seth Earley, Earley Information Science, and content delivery guru, Joe Gelb, Zoomin Software, for a discussion about the role taxonomy plays in helping organizations automate the process of content delivery and discovery. The duo will explore the need for machine-ready content—content that is optimized for automated delivery to consumers by computers. Discover the important role technical communicators can play in the creation of content that supports consumer demand for convenient access to relevant content when and where they need it.
  • How to Optimize Your Content for Funnel Conversion and Revenue Impact
    How to Optimize Your Content for Funnel Conversion and Revenue Impact Feng Hong, Senior Product Marketing Manager, Full Circle Insights Recorded: Oct 19 2017 37 mins
    “How can I get smarter about my content creation? What topics and types really impact performance?” You work hard to generate and market the content you believe is valuable and educational for your audience. When it comes to B2B, a performance-driven marketer needs to go beyond wordsmithing and growth hacking, and enter the realm of analytics and insights.

    Join Feng Hong, a Senior Product Marketing Manager at Full Circle Insights with a background in performance analytics in B2B, as he discusses a step-by-step methodology for using content performance data in your CRM and marketing automation to guide content planning and creation.

    Learn how to:
    ·Categorize and cross-compare dimensions of content to optimize for performance
    ·Leverage Salesforce to understand content impact on your sales funnel KPIs
    ·Utilize attribution modeling to trace revenue contribution back to the content you generated
  • Stop Wasting Their Time! 5 Ways to Ease Customer Frustration
    Stop Wasting Their Time! 5 Ways to Ease Customer Frustration Art Schoeller, Brendan Dykes, Megan Selva (moderator) Recorded: Oct 19 2017 54 mins
    2017 Forrester research revealed that 73% of online consumers cite valuing their time as the most important thing a company can do to provide excellent service. And according to ICMI’s Brad Cleveland, prompt service is one of the top ten customer expectations. The problem? Outdated, disjointed processes and systems still prevent most contact centers from delivering a truly seamless experience, and the result is often low efficiency and high frustration.

    Are you looking for ways to reduce customer frustration? Join us for this complimentary webinar as we share five practical steps you can take to simplify the customer experience and drive ROI for the business.

    In this webinar you will learn:
    * How to train and empower agents to ease the customer experience
    * Why omnichannel service impacts the whole business, not just the contact center
    * How to enable better collaboration between the contact center and other departments
    * How the right technology can enable a better omnichannel experience for both agents and customers

    Join us for an interactive and informative hour, complete with audience Q&A.
  • How to Power Your Customer Experience with Data
    How to Power Your Customer Experience with Data Rafael Flores, Senior Product Manager at Treasure Data Recorded: Oct 19 2017 41 mins
    Do you know what your top ten 'happy' customers look like? Would you like to find ten more just like them? Come learn how to leverage 1st & 3rd party data to map your customer journey and drive users down a path where every interaction is personalized, fun, & data-driven. No more detractors, power your Customer Experience with data!

    In this webinar you will learn:

    -When, why, and how to leverage 1st, 2nd, and 3rd party data
    -Tips & Tricks for marketers to become more data driven when launching their campaigns
    -Why all marketers needs a 360 degree customer view
  • Bizagi Community Hang Out: Meet the Artificial Intelligence Team
    Bizagi Community Hang Out: Meet the Artificial Intelligence Team Bizagi Product, Research & Innovation Team Recorded: Oct 19 2017 26 mins
    Learn about AI from the Bizagi experts

    What is a Bizagi Hang Out?

    A new dedicated online space for you to connect, share and exchange ideas with like-minded peers in the Bizagi Community.

    Why watch?

    We want to share with and hear from you. Watch nowr to:

    -Hear answers to questions about Bizagi Artificial Intelligence (AI)
    -Meet the team that developed the AI capability
    -Listen to feedback and suggestions
    -Hear about new and upcoming features

    Bizagi Team
  • Future-Proofing Your Organization - APAC
    Future-Proofing Your Organization - APAC Jason O'Neill, Head Global Training Services; Jade Pearson, Learning Solutions Manager, Kepner-Tregoe Nov 28 2017 1:00 am UTC 45 mins
    How Learning & Development, HR and Training functions
    can prepare employees for The Future of Work

    Businesses will soon experience productivity decline from a workforce unprepared and unable to provide the competitive advantage needed to survive in the modern environment. What we can predict is that change will be a constant and will include many technological advancements.

    Developing the right employee skills is key to being prepared. The World Economic Forum predicts that Complex Problem Solving, Critical Thinking and Decision Making are key skills needed to succeed in 2020 and beyond

    In this webinar, Jason O’Neill will discuss how Learning & Development (L&D), Human Resources (HR) and Training functions will have a pivotal role in leading this effort – by guiding employees to the tools, techniques, and resources to help them navigate change – and by taking an active role in preparing their organization for the future of work.

    Major topics include
    . The major transformational changes forecasted for 2020 and beyond
    . The employee skills that chief human resources officers have identified as
    necessary to thrive in the near-term business environment
    . The role of HR, L&D and Training functions can play
  • Transforming the Student Experience: A One-Stop Solution for Digital Natives
    Transforming the Student Experience: A One-Stop Solution for Digital Natives Adam Mason, Sheila Pickett, Meghan Lockwood Nov 30 2017 6:00 pm UTC 60 mins
    The mandate to drive digital transformation has finally hit the realm of Higher Education, specifically targeting the “Ed Tech” universe. From the application process up until graduation, colleges and universities are dealing with a student body who have needs and demands that are very different from those of students who graduated even a decade ago. Think about it: the freshmen walking onto campus today have all grown up as consumers within an online community. They don’t just appreciate an intuitive, well-organized web experience, they expect one.

    ServiceNow aids schools in two ways: the platform makes it cheaper, faster, and easier for students to navigate their student portals, and for universities to integrate and consolidate all of their disparate systems. With its intuitive interface, ServiceNow helps higher ed institutions to step away from the dark ages of spreadsheets and un-trackable requests, and instead provide their students and alums with an organized and pleasant web experience.
  • Extending the Enterprise WAN into AWS
    Extending the Enterprise WAN into AWS David Klebanov, Director of Technical Marketing at Viptela Nov 30 2017 6:00 pm UTC 45 mins
    As companies shift towards the cloud for their application environments, IT organizations are tasked with finding the most effective methods and solutions to quickly and securely connect their corporate networks to external cloud environments while maintaining the integrity of their corporate security models. Digital transformation and software-defined options are driving IT teams to re-think the existing direction of their WAN to cost-effectively connect to multiple and geographically diverse VPCs. In this session, we outline a solution we’ve recently implemented which includes the adoption of an SDN methodology when securely connecting to geographically diverse VPCs with AWS Direct Connect and transit VPCs.
  • Measuring Customer Lifetime Value Across Platforms, Devices and Apps
    Measuring Customer Lifetime Value Across Platforms, Devices and Apps Nicolas Nadeau, President, Exostatic Nov 30 2017 6:00 pm UTC 45 mins
    Companies with multiple products often struggle to calculate accurate Customer Lifetime Value (CLTV) across their portfolio. This is because user data is often analyzed in silos so companies are unable to get a clear picture of ROI and CLTV across platforms, devices and apps.

    In this webinar we’ll look at how you can apply a holistic and complete approach to your CLTV and ROI through the lens of gaming companies, though this technique is applicable for any company who has products spanning platforms.

    We’ll also explore:
    How the integral power of data in business has shifted over the past 10 years.
    Discover the current technologies and processes used to analyze data across different platforms by combining multiple data streams, looking at examples in brand and portfolio-based LTV.
    How to process and centralize dozens of varying data streams.

    Nicolas Nadeau will speak from his extensive experience and show how leveraging data from multiple product strategies spanning many platforms can be highly beneficial for your company.
  • Orchestration Everything: Featuring Micro Focus Operations Orchestration
    Orchestration Everything: Featuring Micro Focus Operations Orchestration Guillaume Dubuc, Senior Product Manager, Micro Focus Dec 7 2017 4:00 pm UTC 60 mins
    Orchestration Everything. From incident remediation to service requests, IaaS to cloud automation. Extensible, open-API platform—invoke from any place, integrate with anything. More than 8000 out-of-the-box operation workflows. Intuitive, flexible flow authoring. Integration with ChatOps.

    Join Guillaume Dubuc, Senior Product Manager, as he discusses the latest features of Micro Focus Operations Orchestration (OO), showcases OO in action, and answers your questions.

    • Discover how customers orchestrate—top use cases
    • Learn what makes OO unique, and why customers chose it
    • Hear how customers transformed process automation with OO and saved many man-hours
    • See a demo: graphical/textual authoring with OO Designer
    • See a demo and meet Maestro, the OO chatbot: bringing tools in the middle of conversations for collaborative problem-solving
  • Building Your Digital Contact Center Strategy in the Age of the Customer
    Building Your Digital Contact Center Strategy in the Age of the Customer Wil Patterson, Justin Robbins (Moderator) Dec 7 2017 6:00 pm UTC 60 mins
    In this webinar, Justin Robbins will share recent research on the state of technology in contact centers, review key principles for migrating from the analog to digital contact center environment, and provide tips and advice on preparing your agents to thrive in this new environment. You’ll also hear from contact centers that have successfully made the transition—they’ll share how they did it, and they’ll share the lessons they learned along the way.

    Who should attend:
    * Contact/call center directors, managers, and supervisors

    What you will learn:
    * How to communicate the digital contact center’s value to your agents – including their role in customer service excellence
    * How to prepare agents to interact across multiple customer contact channels
    * How to make your transition a success, based on real examples and best practices from leading contact centers


    By submitting this form, you agree to have your contact information, including email, passed on to the limited sponsors of this event/asset for the purpose of following up on your interests.
  • 12 Predictions for ServiceNow in 2018 - The Experts Weigh In
    12 Predictions for ServiceNow in 2018 - The Experts Weigh In Ellen Daley, Ian Clayton, Ross Rexer, Adam Mason, Brian Murphy, Jeremy Mandle, Richard Norton, Nick Nash, Meghan Lockwood Dec 12 2017 6:00 pm UTC 60 mins
    Our Experts Weigh In: What ServiceNow trends should you look for in 2018?

    On Tuesday, December 12th, 1:00 PM EST, 10:00 AM PST, join our panel of ServiceNow enthusiasts for a virtual roundtable as they share their predictions for where ServiceNow is going in 2018.

    - How is Artificial Intelligence going to increase your productivity?
    What does ServieNow's aquisition of Qlue and SkyGiraffe mean for its customers?
    - Submit your own questions and network with peers online and get key insights of what other companies are planning for (and prioritizing) in 2018.
  • Practical Tips for E-commerce Success in 2018
    Practical Tips for E-commerce Success in 2018 Signifyd, Brightpearl and AmericanEagle.com Dec 12 2017 6:00 pm UTC 60 mins
    In this webinar, we are joined by Brightpearl and AmericanEagle.com in giving you, merchants, practical tips and best practices that can help your ecommerce business improve and scale in 2018.

    We'll cover:
    + What you can be doing throughout all of your marketing channels to achieve success
    + How can you make it easy for your customers to buy and get their orders right and on time.
    + How you can maximize revenue while taking less risks
  • Tracking and Controlling Technical Documentation Projects
    Tracking and Controlling Technical Documentation Projects Barry Saiff, Saiff Solutions Dec 14 2017 4:00 pm UTC 60 mins
    Ten years ago, The Content Wrangler published details about a survey that found most documentation managers don’t use metrics as a performance measure. Has that changed? Have documentation managers stuck to their old, metric-less ways, or have they all become “quants” in 10 years’ time?

    Join me, Scott Abel, The Content Wrangler, and my special guest, Barry Saiff, CEO of Saiff Solutions. Barry is the author of The Seven Habits of Highly Effective Technical Communications Leaders, and a 30-year veteran documentation leader. He will lead a discussion about the ins and outs of calculating costs and return on investment for documentation projects.

    Attendees will learn from the results of a real-world case study of a technical documentation project that required technical writing, technical illustrations, and a couple of key metrics: cost per page and pages per date. You’ll learn how difficult it was for the team to track, calculate, and report these seemingly simple numbers and how they overcame these challenges. You’ll discover the connection between measurement and process design and learn valuable lessons that should help you avoid getting lost in the weeds of data- and cost-tracking.