In today’s economic climate, successful small businesses need to overcome an array of challenges. Client dependence, legal issues, small business financing… as an entrepreneur, where can you find the information you need to help inform your decisions? In the small business management community, discover how you can create a successful small business from the business plan up!
Ben Houlihan, Senior Risk Product Manager, Dun & BradstreetRecorded: Jul 11 20197 mins
This short video covers:
- An introduction to using credit reference agencies in your credit management practices
- The top three things to consider when assessing the risk profile of a new customer
- Best practice in ongoing portfolio management to identify risk exposure
Deb Calvert, President of People First Productivity SolutionsRecorded: Jul 2 201947 mins
It's a great big, hairy, scary, complex problem. And it's yours. What do you do?
Tune in for this webinar, designed specifically for HR and front-line supervisors. We'll give you some effective, fun new ways of looking at a problem from every angle and engaging others in collaborative problem solving.
Dr Heather Skipworth and Dr Emel Aktas, Cranfield School of ManagementRecorded: Jul 2 201924 mins
Join this webinar, led by experts from Cranfield School of Management to hear the results of the Q1 2019 Global Supply Chain Risk Report.
The Global Supply Chain Risk Report is a joint study by Cranfield School of Management’s Centre for Logistics and Supply Chain Management and Dun & Bradstreet, which investigates the level of supply chain risk faced by European companies with international supplier relationships.
Analysis has been carried out using data supplied by Dun & Bradstreet, which included around 200,000 anonymous transactions between European buyers and their suppliers who were located in more than 150 countries worldwide.
During the webinar, we will focus on the Q1 2019 report, published in June 2019. We will cover the background, the key findings and practical implications for procurement professionals.
Register now to learn:
- The level of supply risk in Q1 2019
- The differences across key industry sectors and how this should be considered in procurement decisions
- How dependency on key suppliers changed compares with the previous quarter
Presented by Dr Heather Skipworth and Dr Emel Aktas, Cranfield School of Management
Andrew Schwartz, President, MPIRecorded: Jun 26 201942 mins
Learn how to build and leverage a strong prospect and customer database to drive sales. Join our guest speaker Andrew Schwartz and uncover ideas, insights and hear real life case studies on effective database management that drives results.
Payal Jain, MD & Chair of Women in Data UK and Anthony Scriffignano, SVP & Chief Data Scientist, Dun & BradstreetRecorded: Jun 25 20193 mins
Technology is a huge opportunity for the data industry but how do we keep human input? Payal Jain, MD & Chair of Women in Data UK and Anthony Scriffignano, SVP & Chief Data Scientist, Dun & Bradstreet, answer this question.
Anthony Scriffignano, SVP & Chief Data Scientist and Adam Leslie, European Sales & Marketing Solutions LeaderRecorded: Jun 25 20192 mins
Anthony Scriffignano, SVP & Chief Data Scientist, Dun & Bradstreet, and Adam Leslie, European Sales & Marketing Solutions Leader, Dun & Bradstreet discuss how as a society we are only beginning to get good value out of data to understand risk and opportunity.
Anthony Scriffignano, SVP & Chief Data Scientist and Adam Leslie, European Sales & Marketing Solutions LeaderRecorded: Jun 25 20192 mins
Data affects all parts of businesses allowing you to identify and mitigate risk find out more in this short video from Payal Jain, MD & Chair of Women in Data UK, Anthony Scriffignano, SVP & Chief Data Scientist, Dun & Bradstreet, and Adam Leslie, European Sales & Marketing Solutions Leader.
Pam Ferguson - AVP, Subscriber Experience at CalixRecorded: Jun 12 201961 mins
Wi-Fi is the foundation of the connected home for consumers; yet, it’s often a source of frustration. With this year’s release of the new Wi-Fi 6 standard – combined with a strong Managed Wi-Fi offer – you can reverse subscriber frustration while also tapping into new revenue streams.
*What’s different about Wi-Fi 6 and why it matters to your subscribers
*The importance of offering Managed Wi-Fi and its connection to the new Wi-Fi 6 standard
*The cloud-based and in-home solutions available to you to offer your subscribers the best Wi-Fi experience in 2019
Vikas Bhambri, SVP Sales & Customer ExperienceRecorded: Jun 7 201931 mins
Contact center leaders are facing the most demanding environment of their careers as the expectations for customer service continue to rise amid an increase in competitive threats. For these leaders and their companies, maintaining loyalty and growing their businesses means reimagining customer service.
View this session to learn how Kustomer can help you drive personalized, efficient, and effortless customer service including:
-Accelerate customer conversations and eliminate tedious questions by providing a holistic view of the customer.
-Give your customers and agents the freedom to switch between different channels as needed during a conversation for a true omnichannel experience.
-Save time and money by automating even your most complex processes using intelligent customer service software.
Taylor Wheeler, Director of Digital Sales for V Digital ServicesRecorded: Jun 5 201958 mins
For any industry, navigating the complicated world of digital marketing can be a daunting task. That task becomes twice as hard when we consider the Cannabis Industry.
Due to stringent regulations from Google, Facebook and other leading digital platforms, the marketing options available to the Cannabis industry are extremely limited.
On Wednesday June 5th, join BrightTALK and V Digital Services’ Director of Digital Sales, Taylor Wheeler, to learn more about the unique marketing platforms that ARE available to the Cannabis industry, and how to utilize these platforms to reach your exact target customer. Specifically, Taylor will cover:
- Organic and Local Search (SEO)
- Hyper-targeted Device ID technology
- Website Development in the Cannabis space
You will also be able to review some case studies that showcase each of these platforms.
Speaker: Taylor Wheeler, Director of Digital Sales for V Digital Services
Taylor is an accomplished sales leader, presenter and trainer with over 15 years of success in marketing and advertising. Taylor has been a specialist in the digital marketing realm since 2008, with an emphasis on Organic SEO. Based in Denver, he has worked with Cannabis-related companies there locally, and across North America, since 2009.
Denise Biderman, Mary's List; Bryan Passman, Hunter & Esquire; David Murét, Viridian StaffingRecorded: Jun 5 201962 mins
The job market in cannabis is booming: It’s estimated that there will be 340,000 full-time jobs in North America by 2022, according to Marijuana Business Daily. Join as experts discuss the challenges to hiring candidates within cannabis and best practices to ensure you attract and retain the right talent.
James C. Foster, CEO, ZeroFOX & P.W. Singer, Author of LikeWar: The Weaponization of Social MediaRecorded: Jun 5 201944 mins
Is your organization prepared for the newest cyber threat to have hit business and government alike: attacks targeting not the networks, but the people and their beliefs on them? P.W. Singer's new book LikeWar outlines a radical new paradigm for understanding and defending against the unprecedented threats of our connected world. Modern businesses need to prepare and protect themselves against digital threats in our new social spaces that have hit everything from elections to corporate brands. Learn about this new battlespace and how organizations can better protect their executives, brand and people.
-Explore the collision of social media, war & politics
-Understand the social media based attacks targeting your brand and business
-Learn top tactics to protect yourself and your organization on social & digital channels
Lisa Buffo, Cannabis Marketing Association; Daniel Stein, EVB; Taylor Wheeler, V Digital ServicesRecorded: Jun 5 201959 mins
As cannabis businesses become more established, it will be crucial to differentiate your brand from the competition. With limited advertising options, how can you get ahead and increase brand recognition? Join this panel as successful marketing experts discuss challenges to avoid and strategies to make it in a regulated industry.
Greg Huffaker III, Director of Client Services, CannaAdvisorsRecorded: Jun 4 201944 mins
Learn what you can do now to establish your cannabis business and position yourself to win a license.
Join this webinar to learn insider knowledge from Greg Huffaker III, Director of Client Services at CannaAdvisors, who will discuss:
- The application process
- Location selection
- Financial modeling
- Community outreach
- Essential roles
- Staffing & training
Have your questions answered by one of the leading experts in the industry. Canna Advisors are expert cannabis business consultants committed to supporting cannabis business licensing, development, and facility design in your state.
Jackie McGowan, K Street Consulting; Jennifer Gumer, CGL LLP; Hilary Bricken, Harris Bricken; National Cannabis Bar Assoc.Recorded: Jun 4 201960 mins
California’s entry into the cannabis market has been less than smooth. Understanding the regulations and upcoming deadlines is important to make sure you pass inspections and receive your license, especially as provisional licenses expire before you receive your annual license. Join live to have your questions answered by a panel of experts what you need to know to stay ahead.
Carrie Francey, Tom Bradicich and Chaitra VedullapalliRecorded: Jun 4 201940 mins
IoT offers incredible revenue growth potential for companies building and bringing solutions to market, and co-selling their innovations with enterprise brands. This session outlines the 7 principles of IoT, sharing IoT Solutions tackling tourism & automotive market and exploring data and analytics to help you make faster business decisions. Established IoT partners are collaborating with emerging organizations in new ways. We will highlight examples of successful organizations thriving in the ecosystem, leveraging new types of partnerships to approach solution building and solution scaling.
- Learn about 7 Principals of IoT
- Invest in the IoT solutions to help your business become smarter
- Connect with market leaders to adopt IoT framework
Carrie Francey (Moderator), VP Information Builders, BI and Analytics, everything Data
Tom Bradicich, Phd, VP IoT, HPE, 7 Principles of IoT and 1st mover innovation and leadership
Chaitra Vedullapalli, Co-Founder, Meylah, Smart Tourism IoT, Smart City with Integrated Hospitality To Produce Economic Prosperity
Roy Bingham, BDS Analytics; Andy Roche, Poseidon Asset Mgmt; Matt Nordgren, Arcadian Fund; Jay Czarkowski, CannaAdvisorsRecorded: Jun 4 201961 mins
Momentum continues to build for the cannabis industry as more states consider medical and recreational legalization and the STATES Act works its way through Congress. Hear from experts talk about opportunities in developing markets and where the industry is heading.
Josh Zelonis, Forrester Research, Inc. and Evan Blair, ZeroFOXRecorded: May 30 201957 mins
According to ‘The Digital Risk Protection Market in 2019’, an April 2019 report from Forrester, “sixty-four percent of global security decision makers rate improving advanced threat intelligence capabilities as a high or critical priority”. In this ZeroFOX webinar featuring that report’s co-author, Senior Analyst Josh Zelonis, we’ll discuss how the Digital Risk Protection (DRP) market is evolving as well as the different types of buyers and use cases for digital risk protection services. Security professionals can use this information to determine how digital risk protection can best suit the needs of their business. DRP makes threat intelligence actionable — which is why “it’s a great place to start” for many organizations. During the session, you’ll learn how DRP can be the foundation for building your cyber intelligence program.
-Understand how DRP makes cyber intelligence accessible to smaller
organizations and under-resourced security teams
-See how DRP provides tactical intelligence, which makes demonstrating ROI
-Learn how Marketing, Compliance, Legal and other teams can benefit from DRP
Todd Carothers, EVP of Marketing, Sales & Product at CounterPath and Scot Stelter, Senior Manager Global Product at HoneywellRecorded: May 29 201960 mins
In this age of instant gratification and rapid fulfillment, consumers expect to find what they want quickly. How can retailers become agile and quick-moving while facing fierce competition? While handheld computers, scanners and rugged devices are being used for inventory management and other functions in the retail environment, the path to higher organizational productivity and competitive edge, lies in transforming retail processes without having to reinvent the wheel. By empowering these devices with portable phone capabilities, retailers can future-proof their employee communications and provide a better standard of support to their customers.
Co-presented by industry leaders Honeywell and CounterPath, this webinar highlights how voice and messaging solutions when integrated with handheld computing devices improves communication, employee productivity and the customer experience. Learn how advanced voice solutions transform handheld computing devices into an extension of the existing corporate phone system. Incorporating voice and messaging functionality with handheld and scanning devices improves the ROI by delivering new and increased functionality.
• Emerging trends in mobile and handheld computing for retailers
• How VoIP and Messaging solutions are enhancing customer satisfaction and employee productivity
• Benefits of Unified Communications as part of an omnichannel strategy
• How VoIP solutions increase the ROI for mobile computing solutions
• How to remotely deploy and manage your voice and messaging solutions across your handheld devices from a centralized provisioning platform.
• Using VoIP and Messaging to increase retail loss prevention effectiveness
Paul Holland, Chief Operating Officer at FLEETCOR & Toby Poston, BVRLA Director of Communications and External RelationsJul 17 20191:00 pmUTC45 mins
This is the third of our series of webinars on issues facing fleet managers and the fuel sector in the UK. During this session, we will provide an update on current UK fuel prices and possible future cost and usage trends.
These regular webinars are becoming an established and popular online event in the fleet industry, because Allstar Business Solutions has insight that few other fleet businesses can match.
Fuel cost control and management is a vital element of running a fleet, and our fuel cards enable more than 50,000 UK businesses to keep 1.5 million drivers on the road, giving us granular-level data about vehicles, drivers, prices and other influencing factors. This information provides us with unparalleled knowledge about fleet management, which you could then be using in your own business.
The British Vehicle Rental & Leasing Association (BVRLA) will also be joining us to talk about the wider industry issues they are involved with, both on the ground and in the corridors of power: fuel policies and duty, the future of BIK taxation, the effects of Ultra Low Emission Zones on businesses and the transition to electric and mobility solutions.
Joining our Chief Operating Officer, Paul Holland, for this thought-provoking, informative webinar will be ex-Fleet News and Fleet World journalist Steve Moody, and Toby Poston, BVRLA Director of Communications and External Relations.
Discover how tapping into precious data distributed across multiple systems in the service provider world can result in amazing business results. Join Calix and SCTelecom, a Kansas-based telecommunications provider, to learn:
-How data analytics and machine learning are changing the service provider landscape
-Why leveraging analytics intelligently across all business functions is becoming essential for growth
-What new approach SCTelecom is taking to drive revenue and subscriber satisfaction
Todd Carothers, CounterPath Executive Vice President of Sales, Marketing and ProductJul 24 20192:00 pmUTC45 mins
As the call center industry continues to undergo significant transformation, there is an increasing demand to move to the cloud for operational efficiencies, agent versatility, and increased flexibility. Your organization should know and be ready to realize substantial benefits moving into the future. But how do you do this with your current solution already in place? Can you extend the value of your Aspect, Asterisk, Avaya, BroadSoft, Cisco, Genesys, or cloud-platform?
Join us for an overview of the CounterPath Bria call center solution and how you can increase agent productivity and reduce administrator and manager headaches. Hear from Todd Carothers, CounterPath’s Executive Vice President of Sales, Marketing and Product, where he will dive into where our call center solution is used today, and the roadmap for the future.
In this webinar, you will learn about:
•How to mitigate and take advantage of technology changes for call centers
•Increasing agent productivity with powerful UC tools
•Reducing IT and administrator headaches deploying or managing a call center solution
•CounterPath’s off the shelf and custom solutions for call centers
•How a BYOC call center with 700 remote agents was able to leverage Bria softphones to dramatically decrease operating costs and support issues
NCIA and other Cannabis expertsJul 24 20194:00 pmUTC60 mins
With the SAFE Banking Act passing committee and the STATES Act gaining momentum in the House, momentum is building for Congress to act on cannabis legislation. Find out where each legislation is at and speculation on future obstacles.
Ian Jacobs (Principal Analyst/Forrester), Alex Gadd (VP of CX/Kustomer), Gary McGrath (Success Operations Manager/Paddle)Jul 25 20195:00 pmUTC60 mins
Companies spend billions each year on optimizing digital customer experiences, however, for most customers the defining experience is their human interaction (and increasingly only) with a customer service agent. But, if agents don’t have a great experience themselves, how can they be expected to provide one for their customers?
Being a customer service agent has never been harder. Customers’ expectations are higher than ever. And companies expect their agents to improve engagement to meet these expectations, while taking less time. Yet, maximizing speed and attentiveness naturally conflict. Careful, thoughtful service can consume an agent’s time, but their KPIs are typically focused on time-sensitive metrics.
Achieving a modern customer service experience must begin with companies enabling their service teams to deliver attentive and insightful service that ensures the agent experience aligns to the customer experience and both are equally positive.
This webinar will break down how customer service has evolved to facilitate the increasing needs of the ever-informed consumer by empowering service teams with better processes and technology to focus on delivering the type of support that builds trust, loyalty, and ultimately economic value.
Shane Redden, Director of SafetyJul 31 20196:00 pmUTC60 mins
What are you doing do protect the safety of your workers and business? Ensuring your teams have the right resources, training, and protection is paramount to any business’s success. Failure to do so can result in costly injury, death, and a tarnished business reputation.
Everyone plays a role in contributing to a safe work environment, and organizations like OSHA offer guidelines to help you along the way.
Hear from our experts as they share the value in providing the right safety measures to not only protect your organization’s greatest asset—your employees—but also the success of your business. In this webinar, Shane Redden, Director of Safety at TrueBlue, discusses:
-Common injuries and their impact on a business
-The value in using safety best practices and guidelines, such as OSHA
-Using technology to share safety measures
-How everyone places a role in contributing to a safe work environment
Deb Calvert, Certified Executive CoachAug 1 20193:00 pmUTC45 mins
Are you risk averse? Tentative about trying new approaches or voicing your ideas? Concerned about failing so you stick to what you know?
Then this webinar is for you! Let's re-frame failure and help you be bolder in your work (and even elsewhere!). You'll get:
+ A better understanding of what's holding you back
+ Practical tips for scoping the true size of the risk
+ Questions that help determine whether or not it's worth it
+ A handle on those fears about failing
+ A step-by-step guide to make the most of any failure
This will be useful for people in any role, any industry who struggle with those nagging doubts that keep them from contributing their best.
Michael Callahan (Bulletproof), Chris Bergin (Amazon Connect), Doug Jarvis (Kustomer)Aug 1 20195:00 pmUTC60 mins
Bulletproof, a high-growth nutritional and wellness brand, has reimagined how it delivers customer service by adopting Kustomer and Amazon Connect for its customer care team.
Hear how Bulletproof is leveraging the seamless integration between these two solutions to streamline transactional support conversations, freeing up more time for high-value engagements with its passionate customers without adding advocates to its customer care team.
Deb Calvert, sales researcher / author / speaker / coach / trainerAug 1 20196:00 pmUTC45 mins
Selecting sales talent should be more than gut instinct, predictable interview questions, and "sell me this pen" role plays. If you want to know (for certain!) which candidates are most likely to succeed in your sales environment, your selection process needs:
+ To be based on clear sales competencies
+ To be coordinated with HR for efficiency
+ To use behavioral interviewing question sets
+ To include an interview panel and 2-step process
+ To evaluate candidates with a matrix
Join this webinar for an overview of selection practices that will give you a competitive edge and ensure that you get the RIGHT talent on your first try. No more revolving doors or newbie ramp up that takes too long!
We think it can be difficult to retain customers as organizations rapidly scale. But what happens when you have thousands or even tens of thousands of unpaid volunteers -- how can you motivate regular, enthusiastic contributors? We talk with Mozilla, Red Hat and Google's Kubernetes about the little ways you can motivate a lot of people and make sure everyone has a voice.
Diversity on stage is pretty common at tech and business events these days. Not so much for the audience. Why is that? Certainly there are many benefits to attending industry events, including networking for future job opportunities.
We are going to talk to the few, the proud, events organizers that are working hard -- with some success! -- to make sure under-represented groups feel not only welcome at events, but who are taking proactive steps to prioritize diversity and inclusion on and off the stage.
Deb Calvert, executive coach and HR consultantOct 1 20193:00 pmUTC45 mins
Build the business by building the people. But what people? And how?
We'll talk about the reasons Millennials (and others!) need more from your organization and how you can give them what they need. In return, you'll get higher rates of employee engagement, longer-term retention, and succession management from within.
Deb Calvert, sales trainer, coach, researcher, author & speakerOct 1 20196:00 pmUTC45 mins
It's baaaack! Deb's annual review of the latest and greatest sales hacks you won't want to miss out on. Most are no cost or low cost, and all of them have been personally tested in the field. Best of all, YOU can access these tools on your own to save time, automate processes, connect with buyers, and make the most of every single sales day.
Deb Calvert, president, People First Productivity SolutionsNov 12 20194:00 pmUTC45 mins
So. Much. To. Do.
So. Little. Time.
Reclaim control of your calendar and focus your time where it matters most. Learn how to avoid getting sucked into reactive, fire-fighting mode and other time-sucking derailers. Get practical strategies for making every minute count so you can be the best people manager possible.
Deb Calvert, sales manager trainer and coachNov 12 20197:00 pmUTC45 mins
Sales coaching isn't the same as managing or mentoring. There are specific coaching tools and techniques you can use during every phase of the sales process. Learn what the most curbside coaching looks like and get takeaway tools you can use right away to become more effective as a sales manager who truly coaches.