Small Business

Community information
In today’s economic climate, successful small businesses need to overcome an array of challenges. Client dependence, legal issues, small business financing… as an entrepreneur, where can you find the information you need to help inform your decisions? In the small business management community, discover how you can create a successful small business from the business plan up!
  • This webinar will explore the interrelationship between business continuity and risk, why they need each other to attract the attention of the C Suite and how to approach the implementation of an integrated framework for your organisation.
  • What's Docker? Why is it popular? What are containers? Why and how are they going to drastically improve how we build, ship, and run applications? How to get started with Docker and containers, and leverage them to achieve faster, safer deployments for software stacks big and small?

    In this presentation, Jerome Petazzoni wil answer all those questions (and a few more) to give you a clear overview of Docker and containers, as well as a quick bootstrap to get started with this technology.
  • During this webinar, Mustafa will explain how the GSM sector tasked to provide a public service by means of “communication” following natural disasters.

    He will discuss how the business continuity team coped in terms of Business Continuity, Information Services and Network Operations, Emergency Management & stakeholder communication via briefing some used cases. He will also explain used cases helped as an organisation to develop guidelines to determine tasks/actions to be performed for further possible cases & improvement areas to develop their processes. He will provide analysis from the ‘post mortem’ analysis that they made following the incident, and the lessons learned that you could apply around your business continuity strategies within your organisation.
  • “Following on from David’s article in this quarters Continuity Magazine entitled “The Parry and Riposte of Procurement and BCM” Page 31. David expands on his words “ This article is meant to provoke thought and although I could, I won’t offer a potential process” In this webinar David offers practical methods to deliver resilient supply chains based on his experiences as a Head of Procurement and a Corporate Business Continuity Manager for a FTSE 100 UK based company. David is the author of Continuity Shop’s course on supply chain risk and continuity and was the UK Principal Expert attending the finalisation of the ISO 22318 technical specification on Supply Chain Continuity Management in Japan this year.

    Both Business Continuity professionals and procurement professionals would benefit from this webinar, so why not invite your procurement teams to listen in too?
  • Great communication starts with great listening. And great listening starts with an inner listening called Mindfulness, a simple practice done 10-20 min. a day that makes an average communicator into a great one. Transform hollow interactions into engaged, dynamic relationships by being present and in the moment. Learn why successful organizations all over the world are bringing Mindfulness to the workplace. Developing inner awareness leads to productive relationship building, sharpening crucial skills in management, improving sales & operations at successful firms. Win the trust across the spectrum of those you communicate with, from clients to colleagues, employees to senior management, in every interaction.

    You Will Learn:
    1.What Mindfulness is & why it is useful in the business world.
    2.How this simple practice enhances self-awareness, making one a potent & attentive listener.
    3.How to be 100% in the present moment, focused, free of distractions.
    4.A 5-phase process that leads to effective communication & deep trust, yielding sustainable professional & personal relationships.
    5.How Mindfulness training has been embraced across industries, including health, financial services, technology, government, journalism, entertainment, social services, think tanks, law enforcement, the military & education. (Google, Apple, Aetna, Virgin, Madison Wisconsin Police Dept, Congress, & House of Commons.)

    Can’t Miss Takeaway:
    You will:
    •Learn the daily practice of Mindfulness & how it delivers practical benefits.
    •Have access to an audio guide to a daily Mindfulness practice.
    •Receive a free on-line copy of George Kinder’s book, Transforming Suffering into Wisdom: Mindfulness & The Art of Inner Listening.

    Who Should Attend?
    Anyone who wishes to be more effective in their communication skills, with greater control, clearer focus, more patience, flexibility & skill, greater leadership & access to intuition, values, creativity, & managing stress & difficult emotions with poise.
  • Today a proactive approach is needed to ensure the ability to adapt to unexpected risks ever more quickly and cost-effectively, to bounce back…resilience.

    Resilience is the capability of an organization to deal with incidents that cannot be predicted and to adapt to changes over which we have no control. This presentation will explore the relationship between business continuity management and resilience and some of the ways to build a more resilient organization.
  • Just as any organization can face risks and threats and have vulnerabilities; the same is true with members of supply chains. Individual suppliers can be at risk through a variety of events, such as fires, floods, technology failures and power outages.

    This webinar discusses risks to supply chains and will provide guidance on identifying those risks and defining strategies for mitigating them.
  • This webinar underlines the fundamental importance of the one of the most important phases in the BCM lifecycle – the BIA.

    Other - subsequent - phases such as selecting one or more business continuity strategies or the formulation of a BC plan, exhibit a much smaller space of choices than the BIA, which is primarily an information gathering stage, charged with understanding the business.

    Critically important information needs to be unearthed and, ideally, not one important aspect must be omitted or forgotten. This is the reason why ISO TC 292 (formerly 223), after developing ISO 22301 and ISO 22313, has embarked on developing a standard on the BIA: ISO 22317. It is being presented in another contribution at this conference.

    This webinar also focuses on a visualization and presentation method newly applied to the BIA process - in order to better understand a company’s processes, resources and their interdependencies.
  • Organisations are very good at measuring the things they do - revenue; profit; costs etc.. Yet in 2015, there are still many who are not great at balancing what they want to know about themselves with measuring what their customers AND employees think about the things they do! This webinar will look at the most effective way of creating a robust, effective customer experience measurement system that will ensure that you have the RIGHT customer focused measures to understand exactly what your business needs to do to continuously and demonstrably improve the customer experience.

    You will learn about the following:

    1. How measurement fits in to a Customer Experience Management Framework

    2. The 4 CX measurement principles

    3. The three 'voices' of customer experience measurement

    4. Voice of the Customer - methods and things to be aware of

    5. Voice of the Employee

    6. Voice of the Process

    7. The importance of measuring the 'end to end' customer journey

    8. Turning measurement into ACTION!
  • In advance of October's Executive Women's Forum, Security Researcher Lysa Myers will look at the evolving landscape for women in IT, risk management, information security and other privacy industries.
  • One of the critical success factors for any BCM programme is competent people to undertake all the BC roles that the programme requires. This webinar will explain how to plan a campaign of training and awareness to ensure that everyone who has a role in the programme knows what their role is and has the appropriate knowledge and skills to undertake their role.
  • Social Media provide a veritable feast of data that we can prod, poke and generally pull apart to uncover valuable insight. For those businesses that are not yet using social media to engage, this is the entry point for business social media use. In fact it’s more than that. It’s the absolute minimum you should be doing. It allows you to understand what’s being said about you business, your competitors, your audiences. It allows you to listen to influencers in your niche. It can also measure your activity online. All of these insightful gems will help you to uncover intelligence so important to your business, you’ll wonder why you haven’t been using this before.

    In this webinar, I’ll take you through the basics of listening online, how you do it, the tools you need and what you can learn.
  • This webinar will consider the complementary disciplines of security, crisis, business continuity and disaster response, blending theoretical and practical applications. It should interest practitioners and students of organizational resilience at advanced levels as it will bind together the various complementary disciplines necessary to become resilient into a single holistic approach. The webinar will aim to develop insights and discussion about how to match the needs of security and risk to the requirements of business continuity and impact management; and to identify the intuitive and learned skills to anticipate, respond to and recover from the many unwanted issues that can arise and threaten organizational capability.

    It will be set in the context of a dynamic, changing world where new threats such as embedded terrorism, social media risk generation, food and logistics security, environmental issues, governance and legislation (as examples) can affect resilience significantly. Many of us look at single elements – this will combine many complementary and potentially conflicting elements in a single analysis and discussion.
  • Well-known writer and presenter Nathaniel Forbes MBCI offers three simple steps to help you give more persuasive presentations.

    Whether you’re pitching business continuity management to the C-suite, pleading for your department’s headcount or reporting post-exercise successes, you can move your audience to action with these three steps to a persuasive presentation.

    1.Develop a ‘story’.
    The human brain has been wired for story since our ancestors drew on cave walls. Every disaster, every invocation, every successful recovery reveals stories of sacrifice, personal resilience and individual initiative. Behind the facts, there’s a story in your presentation, too – one your audience will remember.

    2.Make an emotional connection.
    People may forget what you said, they may forget what you did, but they’ll never forget how you made them feel. To move people to action - to make them care about business continuity - you must reach for their feelings. Gently…but intentionally.

    3.Use pictures.
    It’s impossible for anyone to read and listen at the same time. Speaking over text bullets on a screen behind you is distracting and confusing to the audience. Instead, choose powerful images that make your point and support your story. The best ones are often the photographs you take yourself.
  • Data breaches strike all industries, but for the hospitality industry the stakes are extremely high, and the financial impact to a company can be significant. As an owner, controller or CFO, your responsibility now includes the safety of corporate data. We will explore how you can effectively work with IT to develop a risk management profile that protects your data and maintains your financial success.

    Meet the Panel: H. Brandt Niehaus, CHB, President of Hotel Brokers International and President of Huff, Niehaus & Associates, Inc., a full-service hotel investment advisory firm. Julie Eisenhauer, CPA is a shareholder at Clark Nuber, a CPA and consulting firm in Bellevue, Washington, where she provides audit, assurance and consulting services to privately owned companies. Peter Henley, CPA, CITP, serves as Clark Nuber’s Senior Director of IT, and is responsible for aligning IT with the firm’s strategic business plan and making Clark Nuber the most technologically advanced accounting firm in the Northwest.
  • Smart businesses know that great customer relationships are their best marketing tool.

    This means keeping in regular contact in specific ways. However, remembering to do it at the right times is hard, and what should you be contacting them about anyway?

    Join Tamsin Fox-Davies of Constant Contact to learn how and when to use auto-responder emails to create and grow great customer relationships that will bring clients back to you again and again.

    She’ll share the three key automatic emails that every business should be using and the step-by-step method to setting-and-forgetting these for your business.
  • Is antivirus dead? Absolutely not. Join Distinguished Researcher, Aryeh Goretsky, as we explore how antivirus is evolving to adapt to modern threats and why it is still a critical layer to a complete security solution. This webcast will look at trends reported at the annual Virus Bulletin conference in Prague.
  • Is your next valuation approaching? This webinar will give you the tools to make it as effective as it can be.

    At each actuarial valuation trustees and sponsors should reassess the objectives for their scheme and how they plan to attain them from a combination of future investment returns and contributions. This has to be considered in the context of a robust understanding of the risks taken on the way and of course the sponsor covenant supporting the scheme.

    In our webinar we will:
    - Step through an example valuation demonstrating how an integrated approach to risk management delivers a very effective process and one which is consistent with the Pensions Regulator’s new code of practice released last year.
    - Explore how the Pensions Regulator's August 2015 guidance puts a different slant on how the sponsor’s covenant for your scheme should be assessed.
    - Share our experiences of how we have seen sponsors and trustees agree valuations, particularly in today’s challenging financial markets.
  • The way B2B buyers discover and research products and services is changing. With technology at their fingertips every day, throughout the day, buyers have access to more trusted information than ever before. What’s more, with programmatic models and sophisticated targeting, it’s even more important than ever to understand the behaviour of your buyers and what drives them.

    For marketing directors, this means new opportunities to target, influence and engage with suspects, prospects and customers. It’s therefore essential to get a handle on why marketing intelligence is essential to determine where and how to effectively target buyers.

    In this webinar, you’ll:
    - Learn how to identify marketing intelligence and trends critical to informing your marketing strategies
    - Gain insight into how technology is changing the early stages of the buying process
    - Discover how this impacts targeting B2B buyers
    - Learn how to overlay marketing intelligence and adapt messaging based on these insights

    About Modern:
    Modern is an award-winning technology B2B marketing agency providing integrated digital campaigns that drive growth. Focused upon lead generation and customer engagement through content, social, PR and search, underpinned with strategic thinking and solid metrics. @ModernB2B