In today’s economic climate, successful small businesses need to overcome an array of challenges. Client dependence, legal issues, small business financing… as an entrepreneur, where can you find the information you need to help inform your decisions? In the small business management community, discover how you can create a successful small business from the business plan up!
As leaders and business owners, there are thousands of different ways we can spend our time. However, not all of them are equally important or will yield the best return on investment. Protecting our time requires being in touch with our values and priorities and then saying “NO” to those distractions that are not in alignment.
In this webinar, Whitnie will share with you why it’s important to say, “no,” how to say, “no” and when to say, “no.” Once you master saying “no,” you will see how your “yes” gets you want you want.
Brenden Bishop, Data Scientist, the Columbus CollaboratoryRecorded: Aug 21 201943 mins
Join us for this webinar that will present an advanced data science approach to detecting anomalous behavior in complex systems like the typical corporate network that your IT Security team is trying to defend. Generalized anomaly detectors, without tuning for a specific use case, almost always result in high false alarm rates that lead to analyst alert fatigue and a detector which is effectively useless. In this session, Brenden Bishop, Data Scientist at the Columbus Collaboratory, will present an open source tool and best practices for building specific, repeatable, and scalable models for hunting your network’s anomalies. Through iteration and collaboration, defenders can hone in on interesting anomalies with increasing efficiency.
Nick Elvery - Human Optimisation ExpertRecorded: Aug 16 201930 mins
Sleep is an essential component of living an optimised life but good quality sleep alludes so many people these days. In this webinar, Nick will work your through the best practices to get the best night' sleep ever.
Deb Calvert, Executive Coach, president of People First Productivity SolutionsRecorded: Aug 7 201941 mins
Slow down that revolving door of talent! Keep the people you want to have on your team! How? That's the BIG question.
And we're going to answer it in this webinar. We'll take a look at the research and best practices that make some employers better at retaining top talent than others. Spoiler alert: It's not because they pay more or have better free food in their cafeteria! What they've got is a higher level of employee engagement. And you can have that, too.
In this presentation, we'll show you how:
- Employee engagement really does matter when it comes to retention (and every other indicator of business success!)
- You can boost engagement levels and have a positive impact on retention (and every other indicator of business success!)
- HR and front line managers can impact employee engagement even in a difficult corporate environment
- YOU can make a difference that makes a positive impact
There's a reason that human capital tops the list of C-Suite concerns in 2019. And we're going to cover that, too. We'll address some of the myths and mis-perceptions that get in the way of truly engaging and retaining people in your organization. You'll also receive a free checklist for daily engagement activities that you can distribute to all your managers. Don't miss this presentation from Deb Calvert, president of People First Productivity Solutions -- we can help you build organizational strength by putting PEOPLE first.
Deb Calvert, sales researcher / author / speaker / coach / trainerRecorded: Aug 1 201945 mins
Selecting sales talent should be more than gut instinct, predictable interview questions, and "sell me this pen" role plays. If you want to know (for certain!) which candidates are most likely to succeed in your sales environment, your selection process needs:
+ To be based on clear sales competencies
+ To be coordinated with HR for efficiency
+ To use behavioral interviewing question sets
+ To include an interview panel and 2-step process
+ To evaluate candidates with a matrix
Join this webinar for an overview of selection practices that will give you a competitive edge and ensure that you get the RIGHT talent on your first try. No more revolving doors or newbie ramp up that takes too long!
Michael Callahan (Bulletproof), Chris Bergin (Amazon Connect), Doug Jarvis (Kustomer)Recorded: Aug 1 201955 mins
Bulletproof, a high-growth nutritional and wellness brand, has reimagined how it delivers customer service by adopting Kustomer and Amazon Connect for its customer care team.
Hear how Bulletproof is leveraging the seamless integration between these two solutions to streamline transactional support conversations, freeing up more time for high-value engagements with its passionate customers without adding advocates to its customer care team.
Deb Calvert, Certified Executive CoachRecorded: Aug 1 201935 mins
Are you risk averse? Tentative about trying new approaches or voicing your ideas? Concerned about failing so you stick to what you know?
Then this webinar is for you! Let's re-frame failure and help you be bolder in your work (and even elsewhere!). You'll get:
+ A better understanding of what's holding you back
+ Practical tips for scoping the true size of the risk
+ Questions that help determine whether or not it's worth it
+ A handle on those fears about failing
+ A step-by-step guide to make the most of any failure
This will be useful for people in any role, any industry who struggle with those nagging doubts that keep them from contributing their best.
Shane Redden, Director of SafetyRecorded: Jul 31 201936 mins
What are you doing to protect the safety of your workers and business? Ensuring your teams have the right resources, training, and protection is paramount to any business’s success. Failure to do so can result in costly injury, death, and a tarnished business reputation.
Everyone plays a role in contributing to a safe work environment, and organizations like OSHA offer guidelines to help you along the way.
Hear from our experts as they share the value in providing the right safety measures to not only protect your organization’s greatest asset—your employees—but also the success of your business. In this webinar, Shane Redden, Director of Safety at TrueBlue, discusses:
-Common injuries and their impact on a business
-The value in using safety best practices and guidelines, such as OSHA
-Using technology to share safety measures
-How everyone plays a role in contributing to a safe work environment
Nick Elvery - Human Optimisation ExpertRecorded: Jul 26 201924 mins
Energy is our greatest resource but often times we get energy slumps after meals, in the afternoon and times when we really need to be functioning well. This webinar will teach you 10 ways to boost your energy.
Ian Jacobs (Principal Analyst/Forrester), Alex Gadd (VP of CX/Kustomer), Gary McGrath (Success Operations Manager/Paddle)Recorded: Jul 25 201961 mins
Companies spend billions each year on optimizing digital customer experiences, however, for most customers the defining experience is their human interaction (and increasingly only) with a customer service agent. But, if agents don’t have a great experience themselves, how can they be expected to provide one for their customers?
Being a customer service agent has never been harder. Customers’ expectations are higher than ever. And companies expect their agents to improve engagement to meet these expectations, while taking less time. Yet, maximizing speed and attentiveness naturally conflict. Careful, thoughtful service can consume an agent’s time, but their KPIs are typically focused on time-sensitive metrics.
Achieving a modern customer service experience must begin with companies enabling their service teams to deliver attentive and insightful service that ensures the agent experience aligns to the customer experience and both are equally positive.
This webinar will break down how customer service has evolved to facilitate the increasing needs of the ever-informed consumer by empowering service teams with better processes and technology to focus on delivering the type of support that builds trust, loyalty, and ultimately economic value.
The America Israel Cannabis Association (AICA)Recorded: Jul 25 201946 mins
In this live webinar we chat with Hayim Raclaw- director of incubation and portfolio companies at iCan. He will be discussing the research process that one of their portfolio companies, iCanSee, conducted as well as the iCan process of selecting investments.
Damian Wallace, CounterPath Vice President of Product ManagementRecorded: Jul 24 201945 mins
As the call center industry continues to undergo significant transformation, there is an increasing demand to move to the cloud for operational efficiencies, agent versatility, and increased flexibility. Your organization should know and be ready to realize substantial benefits moving into the future. But how do you do this with your current solution already in place? Can you extend the value of your Aspect, Asterisk, Avaya, BroadSoft, Cisco, Genesys, or cloud-platform?
Join us for an overview of the CounterPath Bria call center solution and how you can increase agent productivity and reduce administrator and manager headaches. Hear from Todd Carothers, CounterPath’s Executive Vice President of Sales, Marketing and Product, where he will dive into where our call center solution is used today, and the roadmap for the future.
In this webinar, you will learn about:
•How to mitigate and take advantage of technology changes for call centers
•Increasing agent productivity with powerful UC tools
•Reducing IT and administrator headaches deploying or managing a call center solution
•CounterPath’s off the shelf and custom solutions for call centers
•How a BYOC call center with 700 remote agents was able to leverage Bria softphones to dramatically decrease operating costs and support issues
Discover how tapping into precious data distributed across multiple systems in the service provider world can result in amazing business results. Join Calix and SCTelecom, a Kansas-based telecommunications provider, to learn:
-How data analytics and machine learning are changing the service provider landscape
-Why leveraging analytics intelligently across all business functions is becoming essential for growth
-What new approach SCTelecom is taking to drive revenue and subscriber satisfaction
Paul Holland, Chief Operating Officer at FLEETCOR & Toby Poston, BVRLA Director of Communications and External RelationsRecorded: Jul 17 201946 mins
This is the third of our series of webinars on issues facing fleet managers and the fuel sector in the UK. During this session, we will provide an update on current UK fuel prices and possible future cost and usage trends.
These regular webinars are becoming an established and popular online event in the fleet industry, because Allstar Business Solutions has insight that few other fleet businesses can match.
Fuel cost control and management is a vital element of running a fleet, and our fuel cards enable more than 50,000 UK businesses to keep 1.5 million drivers on the road, giving us granular-level data about vehicles, drivers, prices and other influencing factors. This information provides us with unparalleled knowledge about fleet management, which you could then be using in your own business.
The British Vehicle Rental & Leasing Association (BVRLA) will also be joining us to talk about the wider industry issues they are involved with, both on the ground and in the corridors of power: fuel policies and duty, the future of BIK taxation, the effects of Ultra Low Emission Zones on businesses and the transition to electric and mobility solutions.
Joining our Chief Operating Officer, Paul Holland, for this thought-provoking, informative webinar will be ex-Fleet News and Fleet World journalist Steve Moody, and Toby Poston, BVRLA Director of Communications and External Relations.
Ben Houlihan, Senior Risk Product Manager, Dun & BradstreetRecorded: Jul 11 20197 mins
This short video covers:
- An introduction to using credit reference agencies in your credit management practices
- The top three things to consider when assessing the risk profile of a new customer
- Best practice in ongoing portfolio management to identify risk exposure
Deb Calvert, President of People First Productivity SolutionsRecorded: Jul 2 201947 mins
It's a great big, hairy, scary, complex problem. And it's yours. What do you do?
Tune in for this webinar, designed specifically for HR and front-line supervisors. We'll give you some effective, fun new ways of looking at a problem from every angle and engaging others in collaborative problem solving.
Dr Heather Skipworth and Dr Emel Aktas, Cranfield School of ManagementRecorded: Jul 2 201924 mins
Join this webinar, led by experts from Cranfield School of Management to hear the results of the Q1 2019 Global Supply Chain Risk Report.
The Global Supply Chain Risk Report is a joint study by Cranfield School of Management’s Centre for Logistics and Supply Chain Management and Dun & Bradstreet, which investigates the level of supply chain risk faced by European companies with international supplier relationships.
Analysis has been carried out using data supplied by Dun & Bradstreet, which included around 200,000 anonymous transactions between European buyers and their suppliers who were located in more than 150 countries worldwide.
During the webinar, we will focus on the Q1 2019 report, published in June 2019. We will cover the background, the key findings and practical implications for procurement professionals.
Register now to learn:
- The level of supply risk in Q1 2019
- The differences across key industry sectors and how this should be considered in procurement decisions
- How dependency on key suppliers changed compares with the previous quarter
Presented by Dr Heather Skipworth and Dr Emel Aktas, Cranfield School of Management
Andrew Schwartz, President, MPIRecorded: Jun 26 201942 mins
Learn how to build and leverage a strong prospect and customer database to drive sales. Join our guest speaker Andrew Schwartz and uncover ideas, insights and hear real life case studies on effective database management that drives results.
Payal Jain, MD & Chair of Women in Data UK and Anthony Scriffignano, SVP & Chief Data Scientist, Dun & BradstreetRecorded: Jun 25 20193 mins
Technology is a huge opportunity for the data industry but how do we keep human input? Payal Jain, MD & Chair of Women in Data UK and Anthony Scriffignano, SVP & Chief Data Scientist, Dun & Bradstreet, answer this question.
Anthony Scriffignano, SVP & Chief Data Scientist and Adam Leslie, European Sales & Marketing Solutions LeaderRecorded: Jun 25 20192 mins
Anthony Scriffignano, SVP & Chief Data Scientist, Dun & Bradstreet, and Adam Leslie, European Sales & Marketing Solutions Leader, Dun & Bradstreet discuss how as a society we are only beginning to get good value out of data to understand risk and opportunity.
Anthony Scriffignano, SVP & Chief Data Scientist and Adam Leslie, European Sales & Marketing Solutions LeaderRecorded: Jun 25 20192 mins
Data affects all parts of businesses allowing you to identify and mitigate risk find out more in this short video from Payal Jain, MD & Chair of Women in Data UK, Anthony Scriffignano, SVP & Chief Data Scientist, Dun & Bradstreet, and Adam Leslie, European Sales & Marketing Solutions Leader.
Dell for EntrepreneursAug 27 20195:00 pmUTC60 mins
The quality of your sales force has a direct, accumulating, impact on your business as you grow – and building it from the ground up is the way you turn your business into a world-class sales organization. But it's not just about how many clients you're speaking to or closing, but how many clients feel like your sales team partners with them as true advisors.
Join this VB Live event to learn the essential strategies and key best practices for small and mid-sized companies to not just keep up with your competition but pull ahead.
Register for free now!
Attend this webinar and learn:
* How to effectively hire and train a top sales force
* What the smartest sales quotas look like, and how to set them
* How to create and implement business management systems
* What motivates sales teams, and how to take advantage
* What an effective sales culture looks like and how to build one
* Burt Powers, Senior Director of Dell Small Business Sales
* Stewart Rogers, Analyst At Large, VentureBeat
Troy Vennon, Director of Security Innovation, the Columbus CollaboratoryAug 27 20196:00 pmUTC60 mins
Join us for this webinar presenting the benefits of networking with your industry peers to share intelligence about threats and vulnerabilities. In today's environment where the threats seem to intensify, it's critical to know who to trust. During this session, Troy Vennon, Director of Security Innovation at the Columbus Collaboratory, will outline the benefits of an Information Sharing and Analysis Organization (ISAO), explain how you can benefit from joining an ISAO even if you're already part of an ISAC, and provide an example of how collaboration around cyber threat data can enable your organization to efficiently identify and neutralize the most prolific and potentially harmful threats out there.
Troy Vennon, Director of Security Innovation, the Columbus CollaboratoryAug 29 20193:00 pmUTC60 mins
Join us for this webinar that will demonstrate how your organization can adopt best practices for vulnerability management, threat intelligence and cyber risk management that previously had been beyond your means. For various reasons - tight budgets, lack of skills or resources, or a focus on other priorities - most companies perform vulnerability, threat and risk management in a very tactical way. Join Troy Vennon, Director of Security Innovation at the Columbus Collaboratory, for this session outlining how the the combination of cloud-based vulnerability management, threat analysis and risk assessment, bundled with expert reporting and guidance for your specific IT environment, will cost-effectively transform your security operations from the tactical to the strategic.
Diversity on stage is pretty common at tech and business events these days. Not so much for the audience. Why is that? Certainly there are many benefits to attending industry events, including networking for future job opportunities.
We are going to talk to the few, the proud, events organizers that are working hard -- with some success! -- to make sure under-represented groups feel not only welcome at events, but who are taking proactive steps to prioritize diversity and inclusion on and off the stage.
Frank Pereira, managing partner at Coleman Consulting Group & Steve O'Brian, VP of marketing at ShiftboardSep 10 20195:00 pmUTC33 mins
In today’s tight labor market, organizations with hourly workers are experiencing unprecedented challenges sourcing enough labor to operate their businesses. To ensure a healthy talent pool, they are focusing on strategies to improve worker retention.
Join Steve O'Brian, VP of marketing at Shiftboard, and Frank Pereira, managing partner of Coleman Consulting Group, as they discuss research-based insights and best practices derived from their extensive experience working with industry-leading organizations on one commonly overlooked factor that most impacts employee turnover: the work schedule.
In this webinar you will learn:
· Drivers of hourly worker turnover
· The impact of work schedules on job satisfaction
· Factors of the work schedules that matter most to hourly workers
· What employers can do to improve retention
Nick Elvery - Peak Performance Coach to CEOsSep 12 20196:00 pmUTC60 mins
Nick Elvery coaches high performing CEOs. In this webinar, he shares the key findings from working with his clients, how the mind limits us, what an Optimised exercise plan looks like, how stress affects performance and what the Optimised Coaching model is.
Constant complainers take up resources, time, and mental bandwidth in the workplace. When you change a culture of complainers to one of contributors, you boost morale, increase productivity, and promote effective communication. In short, you get more done with less drama. In this presentation, workplace communication expert Linda Swindling shares her expertise in negotiating tough situations at work and in life. Discover how to positively influence others to accomplish your purpose. Understand the reasons why people are creating drama so that you can diffuse conflicts and address problems productively. Linda uses scenarios, engaging questions, and original research to provide strategies that can be implemented immediately.
After attending, participants leave with strategies to:
● Identify and negotiate with specific types of energy drainers and complainers
● Implement the #1 way to stop a Whiner
● Maintain control of destructive conversations
● Communicate powerfully with difficult people, including the Toxics
● Self-assess to determine when you can be a Complainer and how to stop it
● Learn concrete phrases to turn constant Complainers into productive Contributors
● Address disagreements successfully so everyone can get back to work.
Deb Calvert, executive coach and HR consultantOct 1 20193:00 pmUTC45 mins
Build the business by building the people. But what people? And how?
We'll talk about the reasons Millennials (and others!) need more from your organization and how you can give them what they need. In return, you'll get higher rates of employee engagement, longer-term retention, and succession management from within.
Deb Calvert, sales trainer, coach, researcher, author & speakerOct 1 20196:00 pmUTC45 mins
It's baaaack! Deb's annual review of the latest and greatest sales hacks you won't want to miss out on. Most are no cost or low cost, and all of them have been personally tested in the field. Best of all, YOU can access these tools on your own to save time, automate processes, connect with buyers, and make the most of every single sales day.
We think it can be difficult to retain customers as organizations rapidly scale. But what happens when you have thousands or even tens of thousands of unpaid volunteers -- how can you motivate regular, enthusiastic contributors? We talk with Mozilla, Red Hat and Google's Kubernetes about the little ways you can motivate a lot of people and make sure everyone has a voice.
Deb Calvert, president, People First Productivity SolutionsNov 12 20194:00 pmUTC45 mins
So. Much. To. Do.
So. Little. Time.
Reclaim control of your calendar and focus your time where it matters most. Learn how to avoid getting sucked into reactive, fire-fighting mode and other time-sucking derailers. Get practical strategies for making every minute count so you can be the best people manager possible.
Deb Calvert, sales manager trainer and coachNov 12 20197:00 pmUTC45 mins
Sales coaching isn't the same as managing or mentoring. There are specific coaching tools and techniques you can use during every phase of the sales process. Learn what the most curbside coaching looks like and get takeaway tools you can use right away to become more effective as a sales manager who truly coaches.